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5★ · New York

HGU New York

34 E 32nd St, New York, NY 10016, États-Unis, New York

3.93.9/5680 reviews · Google rating
  • In the heart of Manhattan
  • Close to New York’s landmark sights
  • Member of Small Luxury Hotels of the World
  • Warm, refined atmosphere

Hotel 5-star in New York, United States, in the heart of New York, featuring Small Luxury Hotels of the World membership and personalised service.

What is HGU New York best known for?

The hotel is best known for its central Manhattan location and its elegant atmosphere, suited to both business and leisure stays.

It works well for exploring New York on foot, then returning to a calmer setting with attentive service and 24-hour concierge support.

Does HGU New York have a bar or lounge?

Yes. The hotel has both a bar and a lounge, including The 1905 Lounge.

You will also find Noa Cafe for breakfast or lunch, plus The Rooftop for a moment with views towards the Empire State Building.

What amenities are available at HGU New York?

HGU New York offers a 24-hour front desk and concierge, luggage storage, laundry service and multilingual staff.

For day-to-day comfort, there is also daily housekeeping, turndown service, wake-up service, a restaurant, a bar, a lounge and breakfast service.

A word from the Concierge

HGU New York through the Concierge's eyes

HGU New York is located in the heart of Manhattan, close to several iconic attractions. This 5★ hotel, a member of Small Luxury Hotels of the World, offers a unique experience in an elegant setting. Travelers appreciate its warm atmosphere and attentive service, creating an environment conducive to relaxation.

What distinguishes HGU New York is its refined atmosphere and commitment to excellence. The hotel features stylish common areas and comfortable rooms, ideal for both business and leisure stays. Guests can expect personalized service that meets their specific needs, making each stay memorable.

Before visiting HGU New York, know that the hotel suits couples and business travelers alike. The proximity to public transport makes accessing local attractions easy. Seasonal factors can influence crowds, with peak periods during holidays.

_My tip from the Concierge: remember to book in advance to secure your stay, especially during major events in New York._

Why choose HGU New York?

HGU New York is an exceptional address in New York, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Manhattan
  • Close to New York’s landmark sights
  • Member of Small Luxury Hotels of the World
  • Warm, refined atmosphere
  • Stylish shared spaces
  • Personalised, attentive service

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Manhattan on foot from the hotel

    One of the most immediate pleasures of HGU New York is the ability to set out on foot and let the city unfold without heavy logistics. This experience is ideal for travellers who want to feel Manhattan’s rhythm, alternating landmark sights with more personal discoveries, before returning easily to the hotel for a pause and heading out again. A simple and very accurate way to inhabit New York.

    Signature MyConciergeHotelIncluded in your stay
  • A couple’s Manhattan escape

    With its warm and refined atmosphere, HGU New York is particularly well suited to a stay for two. The experience lies in enjoying an elegant base from which to shape flexible days: a morning walk, a cultural visit, a return to the hotel in the late afternoon, then a New York evening out. It is not a fixed programme, but an ideal setting for experiencing the city with comfort and spontaneity.

    Included in your stay
  • Tailored 24-hour concierge support

    In New York, true luxury often lies in obtaining the right answer at the right moment. With 24-hour concierge support, guests can refine an itinerary, organise a day more efficiently, ask for neighbourhood recommendations or handle a last-minute change of plan. It is a discreet yet essential experience, turning a dense stay into one that feels more fluid and more personal.

    Service signatureIncluded in your stay
  • Returning to calm after the city

    After a day spent in the intensity of Manhattan, returning to the hushed atmosphere of HGU New York is part of the experience itself. Stylish shared spaces, attentive service and evening room preparation create a welcome transition between the city’s outward energy and rest. This sense of an urban refuge is one of the hotel’s most convincing signatures.

    Included in your stay
  • A frictionless business stay

    For business travellers, HGU New York makes it easy to move through each stage of the stay: late arrival, early wake-up, laundry, luggage storage, and continuous support from the front desk and concierge. The experience is not built on display, but on high-end efficiency. It is this operational smoothness, rare in such a fast-moving city, that makes the difference.

    Idéal affairesIncluded in your stay
  • A well-guided first New York stay

    For a first stay in New York, choosing a central and easy-to-read address changes the experience profoundly. From HGU New York, Manhattan’s key landmarks are easier to approach, and the team can help organise priorities according to the time available. This experience is designed for those who want to discover the city without feeling overwhelmed, with a reliable and elegant base.

    Included in your stay

Restaurants & bars

3 on-site dining venues.

  • The 1905 Lounge

    Lounge

  • Noa Cafe

    Highlights

    • delicious breakfast and lunch options
    Practical information

    The concierge’s wordFor a reliable breakfast or lunch at HGU New York, slip into Noa Cafe: a simple, delicious choice.

  • The Rooftop

    Highlights

    • get a picture of the Empire State Building
    Practical information

    The concierge’s wordAt The Rooftop, grab a spot facing the Empire State Building—it’s the photo opportunity you don’t want to miss.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Cancellation

Guests can rest easy knowing there's a fire extinguisher on site.

Pets

Pets are not allowed.

Sorry, pets aren't allowed, but service animals are welcome.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 34 E 32nd St, New York, NY 10016, États-Unis

View on the map

Official website

Google listing

Guest reviews

3.9 / 5 · 680 reviews

5/5Emma Steenbergen

I can’t say enough good things about the HGU New York Hotel! My husband and I did our first trip to New York for our anniversary and we knew we would be spending a lot of time out and about but we wanted to have a nice…

5/5Corinna Billmaier

Really nice hotel, the rooms were fine although unfortunately pur window was facing a tiny backyard. The staff was very friendly and the location perfect! The cafe downstairs is amazing, especially the cinnamon buns!

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Empire State BuildingHistoric landmark

    335 m · 4 min walk

    Historical landmark a four-minute walk away, emblematic of New York architecture.

    Practical information

    The concierge’s wordA 4-minute walk away, the Empire State Building makes an ideal urban break if you feel like reconnecting with New York’s iconic architecture.

  • SUMMIT One VanderbiltTourist attraction

    845 m · 10 min walk

    Tourist attraction located 845 meters away, providing a panoramic view of the city.

    Practical information

    The concierge’s wordFor an urban break with panoramic views over New York, SUMMIT One Vanderbilt works well when you feel like gaining a little perspective.

  • Grand Central TerminalHistoric landmark

    904 m · 11 min walk

    Grand Central Terminal, a historic and iconic train station, is a major transit hub in New York.

    Practical information

    The concierge’s wordIdeal if you want to slip an urban interlude into your day: Grand Central Terminal blends a historic site with a major transit hub.

  • Madison Square GardenTourist attraction

    988 m · 12 min walk

    Madison Square Garden, an iconic arena 988 meters away, hosts various sports events and concerts.

    Practical information

    The concierge’s wordFor a lively evening, Madison Square Garden makes a great break if you're in the mood for a concert or a sporting event in New York.

  • Rockefeller CenterHistoric landmark

    1.5 km · 18 min walk

    Historical landmark located 1468 meters away, known for its iconic architecture and cultural significance.

    Practical information

    The concierge’s wordFor an urban break, head to Rockefeller Center: its iconic architecture and cultural significance make it a lovely stop in New York.

  • Top of The RockObservation deck

    1.5 km · 18 min walk

    Observation deck 1.5 km away, providing a panoramic view of New York City.

    Practical information

    The concierge’s wordFor a calm break between appointments, Top of The Rock gives you an open panoramic view over New York.

  • Cathédrale Saint PatrickChurch

    1.5 km · 18 min walk

    Religious building a fifteen-minute walk away, known for its neo-Gothic architecture.

    Practical information

    The concierge’s wordFor a peaceful city break, head to St. Patrick’s Cathedral: its neo-Gothic architecture is best enjoyed when you feel like slowing down.

  • Radio City Music HallTourist attraction

    1.6 km · 19 min walk

    Concert hall located 1.5 km away, known for its performances and musical events.

    Practical information

    The concierge’s wordPerfect for a musical break during your stay, especially if you're in the mood for a large performance venue in New York.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Bryant ParkPark

    837 m · 10 min walk

    Bryant Park, an urban park featuring green spaces and outdoor activities.

    Practical information

    The concierge’s wordFor a break between appointments, Bryant Park offers fresh air and a moment outdoors in the heart of New York.

  • Times SquareSquare

    1.3 km · 16 min walk

    Times Square, a bustling plaza in New York, known for its bright screens and vibrant atmosphere.

    Practical information

    The concierge’s wordFor a taste of New York’s energy, head to Times Square when you’re in the mood for a vibrant urban break amid bright screens and lively crowds.

  • High LinePark

    1.8 km · 3 min by car

    The High Line is an urban park, built on a former elevated railway, providing a pleasant walkway through the city.

    Practical information

    The concierge’s wordFor a calm break between plans, the High Line offers a pleasant urban stroll along a former elevated railway line.

  • Washington Square ParkPark

    2.1 km · 4 min by car

    Washington Square Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in New York, head to Washington Square Park for a relaxed walk among green spaces and pathways.

  • Little IslandPark

    2.3 km · 4 min by car

    Little Island, a floating park on the Hudson River, provides a unique green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a quiet break, head to Little Island: this floating park on the Hudson offers a pleasant green spot to unwind.

  • Central ParkPark

    4.3 km · 7 min by car

    Central Park, a vast green space featuring trails, lakes, and recreational areas.

    Practical information

    The concierge’s wordFor a green break between plans, Central Park is well suited to a stroll along its paths or around its lakes.

Places to visit nearby

The sights, landmarks and walks I recommend around HGU New York — each place has its own detailed guide.

Around the hotel

Our full New York guide

A concise editorial framework for discovering New York through its districts, landmarks, hotels, museums and seasons.

Read the New York guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, the establishment offers a paid valet service. Self-parking is not available.

  • Can I check in early?

    Standard check-in starts at 4 PM. Any early arrival depends on the availability of the day.

  • What time do I need to check out of the room?

    The reception is open 24/7 and check-out is at 11 am. An express check-in is also mentioned.

  • What time can I check in to the hotel?

    Standard check-in is from 4 pm according to several sources. Some distribution platforms mention check-in from 3 pm, but the most consistent reference remains 4 pm.

  • Can a late check-out be arranged?

    Yes, a late departure may sometimes be offered depending on availability. Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    The breakfast is continental and served at an additional cost. Sources indicate a daily service in the morning.

  • Is there a restaurant on site?

    Yes, the hotel has a restaurant on site. Sources also mention a coffee shop and bars or lounges.

  • Does the hotel have a bar or lounge?

    Yes, the hotel has two bars/lounges according to some sources. Other sources also mention a lounge accessible to guests.

  • What time is breakfast served?

    Continental breakfast is offered at an additional cost, with daily service in the morning. Some platforms indicate a time ranging from 7 am to 11 am.

  • Can room service be ordered?

    Yes, the establishment offers room service according to booking platforms. The precise hours are not uniformly indicated.

  • What is the name of the hotel restaurant?

    The on-site restaurant is called Super Franc according to Booking.com. The menus and hours may vary depending on the season.

  • Can you secure a reservation at a highly sought-after restaurant?

    It is recommended to ask the concierge for a table in advance for the most requested restaurants.

  • Can you find a restaurant with gluten-free options?

    It is recommended to notify in advance of any dietary restrictions to facilitate suitable reservations.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available for free throughout the hotel. A free connection is also reported in the rooms and some common areas.

  • How many rooms does HGU New York have?

    The hotel offers 90 rooms spread over 10 floors. The mentioned categories include double, triple, and suite.

  • What amenities can be found in the rooms?

    The rooms feature air conditioning, a minibar, a flat-screen TV, and a safe. Premium bedding is also mentioned by sources.

  • Is there a safe in the rooms?

    Yes, a safe is listed among the room amenities. Luggage and security services complement the offering.

  • Can you book a private driver for our city travels?

    The concierge can arrange a private driver based on the pick-up address and desired time.

  • Can you prepare the room for a romantic occasion?

    The concierge can prepare a room setup with flowers, champagne, or a romantic surprise.

  • Can you prepare a surprise for a honeymoon?

    The concierge can coordinate a special request in the room for a honeymoon or wedding anniversary.

Pets

  • Are pets allowed at HGU New York?

    No, pets are not allowed at HGU New York according to the hotel's information.

  • What is the policy for small dogs?

    Yes, the hotel is pet friendly according to some distribution sources, but the official information indicates that pets are not allowed. Please contact the concierge to confirm the arrangements for the day.

Location & Access

  • What is the distance between the hotel and the airport?

    The hotel is approximately 6.1 miles from LaGuardia Airport. For JFK and Newark, the distance depends on the chosen route.

  • Are airport transfers offered?

    No, no airport transfer is offered by the hotel according to the available information.

  • Which neighbourhood of Manhattan does HGU New York belong to?

    HGU New York is a boutique hotel in Manhattan located in the NoMad neighbourhood, near the Empire State Building. It is known for its historic style and seasonal rooftop terrace.

  • What is the exact address of HGU New York?

    The address of the hotel is 34 East 32nd Street, New York, NY 10016. The establishment is situated between Madison and Park Avenue.

  • Is HGU New York well located for visiting Manhattan?

    Downtown is accessible on foot or by subway from Midtown, and the 33 St. and 28 St. stations are nearby. The area is well served by public transport.

  • Which subway station is closest to the hotel?

    Yes, several subway stations are nearby, including 33 St. and 28 St. on Park Avenue South. The hotel is also close to many Midtown attractions.

  • What are the points of interest near the hotel?

    The hotel is close to the Empire State Building, Madison Square Park, and Macy’s. It is also located in the NoMad district, in the heart of Midtown.

  • Can you recommend high-end shops nearby?

    The concierge can recommend shopping addresses suitable for your budget and style.

  • Can you book a private transfer to the airport?

    The concierge can arrange a private transfer to Newark, JFK, or LaGuardia depending on the availability of providers.

Activities & Leisure

  • Does the hotel have a pool?

    No, the hotel does not have a pool.

  • Is the rooftop open all year round?

    Yes, the rooftop is seasonal and open when the weather permits. It offers a view of the Empire State Building.

  • What are the main amenities of the hotel?

    Yes, the establishment is suitable for city stays with practical services such as concierge, restaurant, and lounge. The rooftop and central location complement the offering.

  • What relaxation activities are available on site?

    No, the hotel does not provide a swimming pool. The other leisure options mentioned are the rooftop, the partner gym, and the lounge.

  • What leisure activities are available on-site?

    The hotel does not indicate a pool or spa on-site. However, it offers a seasonal rooftop, a lounge, and access to a partner gym.

  • Can you arrange a quick outing after work?

    The concierge can suggest tickets and an itinerary suited to your time on-site.

  • Can you create a customised itinerary for my stay?

    The concierge can build a programme according to your interests, schedule, and priorities.

  • Can you book an evening at a lively venue?

    The concierge can direct you to a club, a discreet bar, or a rooftop depending on the desired atmosphere.

  • Can you organise a private museum tour?

    The concierge can offer private or semi-private tours according to your comfort level and budget.

  • Can you purchase tickets for a tourist attraction?

    The concierge can facilitate the purchase of tickets for a local experience or a popular show.

  • Can you suggest activities for a solo traveller?

    The concierge can recommend walks, museums, or parks suitable for a solo stay.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the conditions applied by the booking platform or agency.

  • Are there any occupancy taxes to pay?

    Taxes and fees may apply depending on the booked offer and local rules in New York. The exact amount depends on the date and the booking channel.

  • Can I smoke in the hotel?

    The rooms are non-smoking and the hotel is entirely non-smoking. No smoking areas are indicated in the consulted information.

  • What is the average cost of a night at HGU New York?

    The rate varies significantly depending on the season and room category, with offers observed around 129 to 999 dollars according to distribution sources. The lowest amounts displayed online do not always reflect the final price with fees.

  • Can I book a flexible room with free cancellation?

    Yes, direct booking options and variable offers are generally available on travel platforms. The rate depends on the type of room and the chosen conditions.

Included Services

  • Is there a daily housekeeping service?

    Yes, a daily housekeeping service is indicated in distribution sources. Laundry and dry cleaning services are also offered.

  • Can I leave my luggage before check-in?

    Yes, the hotel has a luggage storage service. The reception is open 24 hours a day.

  • Is the reception open all night?

    Yes, the hotel has a reception open 24/7 and a concierge service. Guests also receive assistance with reservations and luggage.

  • What should one know before booking HGU New York?

    Yes, HGU New York is generally perceived as a boutique hotel with a historic style and a central address in Manhattan. Sources also describe it as being close to the Empire State Building and suitable for urban stays.

Spa & Wellness

  • Does the hotel offer a gym?

    Yes, the hotel provides free access to a partner gym located nearby. This service is indicated as an additional access for guests.

  • Is there a spa in the hotel?

    No, HGU New York does not have a spa on site. The wellness facilities mentioned mainly concern the bathtubs and gym partnerships.

  • Can you find a last-minute treatment nearby?

    The concierge can coordinate a treatment close to the hotel and check the availability for the day.

Family & Kids

  • Is the hotel suitable for families with children?

    Children can stay at the hotel, and breakfast is also charged for them according to some sources. The offering remains that of an urban hotel without facilities dedicated to young children.

  • Is there a kids' club?

    No kids' club or childcare service is mentioned. The hotel is mainly suitable for city stays for couples, solo travellers, or small families.

  • Can a baby cot be requested?

    No, no baby cot or extra bed is confirmed in the available information. Please contact the concierge to confirm the arrangements for the day.

  • Can you find an activity for a family with young children?

    The concierge can suggest short, practical activities suitable for a family's pace.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    The hotel has a lift, which facilitates access to the floors. Specific accessibility features are not detailed in the consulted sources.

  • Are there wheelchair-accessible rooms?

    No accessible rooms are explicitly described in the consulted sources. Please contact the concierge to confirm the arrangements for the day.

The Concierge answers — HGU New York

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport?

    The concierge can arrange a private transfer to or from the airport according to your arrival or departure times.

  • Can you book a ride service to the airport early in the morning?

    The concierge can assist in booking a taxi or ride service for your urban trips and early morning departures.

  • What is the best way to reach the hotel from the airport?

    The concierge can recommend the best mode of transport based on the time, traffic and your destination.

Restaurant Reservations

  • Can you book a table at a good Italian restaurant near the hotel?

    The concierge can book a table at a restaurant in Manhattan based on your cuisine preferences and schedule.

  • Can you find a restaurant with a view for a special dinner?

    The concierge can coordinate a reservation with a view, tasting menu, or gourmet cuisine according to your criteria.

  • Can you book a restaurant that is open late tonight?

    The concierge can check which establishments are open late and arrange a last-minute reservation.

Spa Bookings

  • Can you book a massage at the end of the day?

    The concierge can suggest nearby spa slots and coordinate the booking for your stay.

  • Can you find a spa available today?

    The concierge can check the availability of a nearby spa and arrange a treatment after your arrival.

  • Can you find a spa that offers facial treatments?

    The concierge can direct you to a spa that offers facial, body treatments or massages.

Excursions & Cultural Visits

  • Can you arrange a private guided tour of Midtown?

    The concierge can organise a guided tour of Midtown, the Empire State Building, or other cultural sites.

  • Can you book tickets for a Broadway musical?

    The concierge can book tickets for museums, musicals or observatories according to your priorities.

  • Can you organise a cultural tour for half a day?

    The concierge can organise a cultural outing based on the weather and your available time.

Special Occasions

  • Can you prepare a surprise for a birthday?

    The concierge can prepare a romantic gesture, a birthday surprise, or a personalised setup in the room.

  • Can you arrange for flowers to be delivered to the room?

    The concierge can arrange for flowers, champagne or cake to be delivered as part of a special request.

  • Can you arrange a private romantic dinner?

    The concierge can assist in coordinating a private dinner or room service request for a romantic occasion.

Shopping & Luxury Services

  • Can you arrange a personal shopper in New York?

    The concierge can recommend luxury boutiques and organise a personal shopping service in Manhattan.

  • Can you recommend luxury shops nearby?

    The concierge can recommend suitable addresses for purchasing clothing, jewellery or high-end gifts.

  • Can you arrange a luxury shopping tour?

    The concierge can help plan a shopping route in the iconic neighbourhoods of Manhattan.

Family Activities

  • Can you suggest an outing suitable for 8-year-old children?

    The concierge can propose activities suitable for children, such as museums, parks, and family experiences nearby.

  • Can you suggest a family activity that lasts less than three hours?

    The concierge can suggest short and practical activities for a half-day with children.

  • Can you suggest a family activity in case of rain?

    The concierge can suggest indoor activities if the weather does not permit an outdoor outing.

Personalized Experiences

  • Can you create a personalised itinerary for two days in New York?

    The concierge can create a customised programme based on your budget, schedule, and current desires.

  • Can you organise a customised experience around gastronomy?

    The concierge can organise an experience focused on your interests, such as architecture, gastronomy or shopping.

  • Can you tailor your suggestions for a solo traveller?

    The concierge can tailor recommendations to your preferences for pace, budget, and travel style.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits