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5★ · Shanghai

Four Seasons Hotel Shanghai

500 Wei Hai Lu, Jing An Qu, Shang Hai Shi, Chine, 200041, Shanghai

4.44.4/5294 reviews · Google rating
  • In the heart of Shanghai
  • Close to the city's main attractions
  • Convenient access to transport
  • A blend of tradition and modernity

Hotel 5-star in Shanghai, in central Shanghai, featuring 24-hour concierge, a tailor-made Shanghai itinerary and turndown service.

Is there still a Four Seasons hotel in Shanghai?

Yes, Four Seasons Hotel Shanghai is located in the heart of Shanghai.

Its central setting makes it practical for meetings, city visits and getting around different parts of Shanghai.

What dining options are available at Four Seasons Hotel Shanghai?

The hotel offers several restaurants and a bar, covering Chinese, Shanghainese, Japanese, Asian and Western cuisine.

For breakfast, Pan-Asia Coffee Shop is a practical choice. Long Bar works well for a drink later in the day.

How much does a stay at Four Seasons Hotel Shanghai cost?

Rates vary depending on travel dates, room category and booking conditions.

For an accurate budget, check your exact dates or ask the Concierge which option best suits your stay.

A word from the Concierge

Four Seasons Hotel Shanghai through the Concierge's eyes

Four Seasons Hotel Shanghai is located in the heart of Shanghai, China. This 5★ hotel offers a luxurious experience in a vibrant urban setting. Close to major attractions, it allows easy exploration of the city. The Four Seasons property ensures quality service and optimal comfort. What distinguishes this hotel is its elegant atmosphere and attention to detail. Travelers appreciate the blend of tradition and modernity, creating a welcoming ambiance. Common areas and rooms reflect refined design. Before visiting, it is important to know that this hotel suits various types of stays. Whether for business trips, romantic getaways, or family vacations, everyone finds their place here. Proximity to public transport facilitates movement. The best time to visit Shanghai spans from spring to autumn, when the weather is pleasant. _My tip from the Concierge:_ book in advance to secure the best rates and availability.

Why choose Four Seasons Hotel Shanghai?

Four Seasons Hotel Shanghai is an exceptional address in Shanghai, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Shanghai
  • Close to the city's main attractions
  • Convenient access to transport
  • A blend of tradition and modernity
  • Refined design in rooms and public spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast before the city

    Beginning the day at the hotel allows guests to approach Shanghai at a more measured pace. Before meetings, sightseeing or transfers, breakfast becomes a grounding moment: attentive service, a refined setting and time to organise the day calmly. Simple in appearance, yet especially valuable in a city whose intensity begins early.

    Idéal premier matinIncluded in your stay
  • A calm return after Shanghai

    After a dense day of lively districts, business appointments or cultural discoveries, returning to the hotel’s hushed atmosphere becomes part of the experience. This signature lies in the contrast between outer energy and inner comfort: a prepared room, turndown service and an immediate sense of retreat. A distinctly urban way of experiencing luxury.

    Esprit city breakIncluded in your stay
  • Tailored Shanghai concierge planning

    Making use of a concierge available at any hour helps turn an immense city into a coherent itinerary. Neighbourhood recommendations, assistance with transport planning and advice tailored to the style of stay all contribute to a smoother experience. It suits both a first visit and a business trip with a tight schedule.

    Avec accompagnementReservation required
  • Urban wellbeing pause

    Within Shanghai’s pace, allowing time for recovery can transform the quality of a stay. This experience may take the form of a restorative pause, a moment of decompression after a flight or a gentler routine between outings. It responds to a very practical need: regaining energy without disconnecting from the city.

    À vivre en solo ou à deuxReservation required
  • A frictionless business stop

    For business travellers, the value of a grand hotel is measured by its ability to simplify every step. A 24-hour front desk, wake-up service, laundry, daily housekeeping and a central location together create an experience designed for precision. The aim is not to overload the stay, but to make it clearer and more efficient.

    Business friendlyIncluded in your stay
  • Shanghai for two, right at the centre

    For a stay for two, the appeal of the hotel lies in its ability to combine easy access to the city with an elegant atmosphere on return. Guests head out to explore, linger in a neighbourhood, dine out or in, then come back to a calmer setting. It suits couples seeking not isolation, but a balance between movement and intimacy.

    Escapade urbaineIncluded in your stay

Restaurants & bars

7 on-site dining venues.

  • Bauhinia Restaurant

    Restaurant

    Highlights

    • Chinese
    • Sautéed Shelled Shrimps
    Practical information

    The concierge’s wordAt Bauhinia Restaurant, go for the Chinese cuisine and don’t miss the sautéed shelled shrimps, a dish well worth your attention.

  • Pan-Asia Coffee Shop

    Restaurant

    Highlights

    • Chinese and Western
    • Unique dining atmosphere and delicious buffet breakfast.
    Practical information

    The concierge’s wordFor an easy choice, Pan-Asia Coffee Shop is a safe bet if you want to alternate Chinese and Western flavors in a distinctive atmosphere.

  • Japanese Kawahisa Restaurant

    Restaurant

    Highlights

    • Japanese
    • specializing in authentic Japanese cuisine.
    Practical information

    The concierge’s wordFor a Japanese interlude done right, book Kawahisa: a safe bet when you’re after authentic Japanese cuisine.

  • Great Shanghai Restaurant

    Restaurant

    Highlights

    • Shanghai
    • authentic Shanghai cuisine, dim sum, and Cantonese dishes.
    Practical information

    The concierge’s wordFor a true Shanghai interlude, book Great Shanghai Restaurant: you’ll find authentic Shanghai cuisine there, along with dim sum and Cantonese touches.

  • Dream Cafe Western Restaurant

    Restaurant

    Highlights

    • Chinese and Western
    • a variety of Chinese and Western delicacies, hot and cold beverages.
    Practical information

    The concierge’s wordFor a change of pace, head to Dream Cafe Western Restaurant: you’ll find a nice selection of Chinese and Western specialties, with hot or cold drinks.

  • Jing'an Restaurant

    Restaurant

    Highlights

    • Western, Asian
    • providing guests with a supreme culinary experience
    Practical information

    The concierge’s wordIf you’re undecided, book Jing’an Restaurant: it brings together Western and Asian influences in a particularly refined dining experience.

  • Long Bar

    Bar

    Highlights

    • the widest variety of Champagne and wines by the glass in Shanghai
    Practical information

    The concierge’s wordFor a well-chosen drink, head to Long Bar: it’s the ideal spot if you want to explore Shanghai’s widest selection of Champagne and wines by the glass.

Stay policies

Cancellation

Cancellations made more than 7 days prior to check-in will receive a full refund.

Free cancellation up to 168 hours before arrival

Pets

Pets are welcome (20 € fee).

Pets must be non-aggressive and safe.

Location & access

Address: 500 Wei Hai Lu, Jing An Qu, Shang Hai Shi, Chine, 200041

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 294 reviews

1/5rosh ramchandani

Rooms need to fixed they have very bad humidity issue ,I got sick and felt its the mole.

5/5Sarah

Out of all the hotels in the world, this was my favourite hotel to stay at when I was a flight attendant. It is an older style but still has a classic, elegant feel to it. The room service was also really great- I…

5/5Bernie Lee

The hotel is lovely and modern. Breakfast buffet has a great variety of options. The staff is really on point and polite with helpful suggestions and English speaking ability for the foreign traveler.

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Shanghai Natural History Museum.Museum

    853 m · 10 min walk

    Museum 853 meters away, featuring exhibits on natural history and biodiversity.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break, this museum is ideal for exploring natural history and biodiversity in Shanghai at your own pace.

  • Shanghai MuseumTourist attraction

    1.3 km · 15 min walk

    Art museum a twelve-minute walk away, showcasing collections of ancient Chinese art.

    Practical information

    The concierge’s wordA 12-minute walk away, the Shanghai Museum offers an ideal cultural break if you’re in the mood for ancient Chinese art without going far.

  • Nanjing Road Pedestrian StreetTourist attraction

    1.5 km · 18 min walk

    Pedestrian street a fifteen-minute walk away, known for its shops and lively atmosphere.

    Practical information

    The concierge’s wordFor a lively city break, head to Nanjing Road Pedestrian Street, a 15-minute walk away, especially later in the day for the atmosphere.

  • 大韩民国临时政府旧址Tourist attraction

    1.6 km · 20 min walk

    Tourist site 1.6 km away, providing insight into the history of the Republic of Korea.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, this tourist site sheds light on the history of the Republic of Korea through a sober, enriching visit.

  • Jing'an TempleTourist attraction

    1.7 km · 20 min walk

    Buddhist temple located 1.6 km away, providing insight into Chinese religious culture.

    Practical information

    The concierge’s wordFor a cultural break in Shanghai, head to Jing'an Temple: a Buddhist temple offering a lovely glimpse into Chinese religious culture.

  • TianzifangTourist attraction

    2.2 km · 4 min by car

    Tianzifang, a tourist site in Shanghai, is an artistic neighborhood known for its narrow alleys and craft shops.

    Practical information

    The concierge’s wordFor an arty break in Shanghai, head to Tianzifang: its narrow lanes and craft shops lend themselves well to a late-day stroll.

  • Temple du Bouddha de jadeTourist attraction

    2.2 km · 4 min by car

    Buddhist temple located 2249 meters away, providing insight into Chinese religious culture.

    Practical information

    The concierge’s wordFor a peaceful break, the Jade Buddha Temple offers a lovely glimpse into Chinese religious culture, ideal between two highlights in Shanghai.

  • Yuyuan Old StreetTourist attraction

    2.8 km · 5 min by car

    Yuyuan Old Street, a tourist attraction to visit, provides a glimpse into traditional architecture and local culture.

    Practical information

    The concierge’s wordFor a break between traditional architecture and local culture, head to Yuyuan Old Street and take time to wander.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • People's ParkPark

    1.2 km · 14 min walk

    Park in Shanghai, providing a green space to relax and enjoy nature in an urban setting.

    Practical information

    The concierge’s wordFor a green break between appointments, People's Park offers a calm moment to catch your breath in the heart of Shanghai.

  • People's SquarePark

    1.4 km · 16 min walk

    People's Square, an urban park ideal for relaxation and strolls.

    Practical information

    The concierge’s wordFor a calm break between appointments, People's Square is well suited to a stroll or a moment of relaxation outdoors.

  • Jardin YuyuanBotanical garden

    2.8 km · 5 min by car

    Botanical garden, a green space featuring a variety of plants and landscapes to explore.

    Practical information

    The concierge’s wordFor a green break in Shanghai, Yuyuan Garden is well suited to a calm stroll among varied plants and landscapes to explore.

  • North Bund Green LandPark

    4.5 km · 8 min by car

    Park located 4,475 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIf you need a green break, this park offers a calm pause to unwind and enjoy a moment close to nature.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Is the Four Seasons Hotel Shanghai currently open to guests?

    Four Seasons Hotel Shanghai is currently closed for redevelopment, with a new project announced in downtown Shanghai for a reopening scheduled in 2027.

  • What are the check-in and check-out times at the Four Seasons Hotel Shanghai?

    Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in may sometimes be granted subject to room availability and may incur additional charges depending on the rate conditions.

  • Is it possible to request a late check-out at the Four Seasons Hotel Shanghai?

    A late check-out may be offered upon request depending on availability and room category, with possible additional charges.

  • Are airport transfers offered?

    Airport transfers can be arranged by private car or limousine for an additional fee, to be booked prior to arrival or during the stay.

  • Is the reception of Four Seasons Hotel Shanghai open 24/7?

    Four Seasons Hotel Shanghai offered a 24/7 reception service, allowing for late arrivals and early departures.

  • Does the hotel offer a regular shuttle service to the airport or train stations in Shanghai?

    Please contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where exactly is the Four Seasons Hotel Shanghai located in Shanghai?

    The hotel is located at 500 Weihai Road, in the Jing'an district / Downtown Shanghai, near People's Square and several shopping centres.

  • What is the area around the Four Seasons Hotel Shanghai like and is it considered chic?

    Four Seasons Hotel Shanghai is situated in downtown, in the Jing'an district, regarded as one of the most vibrant and sought-after areas in Shanghai for shopping and dining.

  • What is the best location for a hotel in Shanghai and where is the Four Seasons Hotel Shanghai located?

    Four Seasons Hotel Shanghai is located in the centre of Shanghai, just a few minutes' drive from People's Square, the Bund, and Xintiandi, making it a central location for visiting the city.

  • Is the hotel well served by public transport and the metro in Shanghai?

    Four Seasons Hotel Shanghai is located in the Downtown Shanghai area, close to several metro stations, making it easy to travel to major attractions and business districts.

  • What is the distance between the hotel and the airport?

    Four Seasons Hotel Shanghai is approximately 45 to 60 minutes by car from Shanghai Pudong International Airport and about 30 to 40 minutes from Shanghai Hongqiao Airport depending on traffic.

  • Can we easily access the main attractions of Shanghai from the hotel?

    Four Seasons Hotel Shanghai is located in the city centre, making it easy to reach several tourist sites, restaurants, and luxury shops either on foot or by metro.

Rooms & Amenities

  • Does the hotel have parking?

    The hotel has paid on-site parking, with self-parking options and valet service, charged by the day or night.

  • What amenities are found in the rooms of Four Seasons Hotel Shanghai?

    The establishment offered rooms and suites with air conditioning, private bathroom, television, desk, minibar, safe, and 24/7 room service.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and in some common areas of the hotel, with occasional limitations on the number of devices connected simultaneously in public spaces.

  • Does the hotel have non-smoking rooms?

    Four Seasons Hotel Shanghai offers non-smoking rooms, with specific floors dedicated to ensuring a smoke-free environment.

  • Does the hotel have a swimming pool?

    The hotel has an indoor pool accessible to guests, while a new project plans to include a heated outdoor pool in the future establishment.

Family & Kids

  • Does the hotel offer family or connecting rooms?

    Connecting rooms and extra beds are offered in certain room categories, often with an additional charge for extra beds.

  • Are babysitting services available at Four Seasons Hotel Shanghai?

    The hotel offers paid childcare and babysitting services, by reservation, to allow parents to enjoy the city or the spa.

  • Do the hotel restaurants offer children's menus?

    Children's menus are generally offered in the hotel restaurants and through room service to cater to younger guests.

Included Services

  • Is housekeeping and laundry service available during the stay?

    Four Seasons Hotel Shanghai offered daily housekeeping service, as well as laundry and dry cleaning services for a fee.

  • Is internet access included in the room rate?

    Wi-Fi in the room is generally included at no extra charge, while some premium services or wired connections may be charged according to the hotel's policy.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in a buffet style, with an international and Asian selection, charged separately or included in certain stay packages.

  • How many restaurants are available at Four Seasons Hotel Shanghai?

    Four Seasons Hotel Shanghai has several on-site restaurants offering international, Chinese, and other specialities, open for breakfast, lunch, and dinner.

  • Does the hotel offer room service for dining in the room?

    A 24-hour room service allows dining in the room, with a menu offering international and local dishes at various times.

  • Do the breakfast options include vegetarian or gluten-free dishes?

    Contact the concierge to confirm the day's offerings.

  • Can one enjoy typical Shanghai dishes near the hotel?

    Four Seasons Hotel Shanghai is located near restaurants offering typical Shanghai dishes, such as xiaolongbao and the region's sweet and savoury specialities.

Spa & Wellness

  • Does Four Seasons Hotel Shanghai have an on-site spa?

    The hotel has a spa offering body treatments, massages, aromatherapy, and wellness facilities such as sauna and steam room, depending on the layout of the establishment.

  • Is there a gym accessible to hotel guests?

    A fitness centre with modern equipment is available to guests, generally open all day, sometimes with 24-hour access.

  • Are special wellness treatments, such as aromatherapy, available at the hotel spa?

    Contact the concierge to confirm the day's offerings.

Activities & Leisure

  • What relaxation activities are offered within the hotel, aside from the spa?

    Four Seasons Hotel Shanghai offers an indoor pool for swimming and relaxation, sometimes complemented by a children's pool depending on the layout.

  • Does the establishment offer leisure spaces such as a terrace or shops?

    The hotel has lounges, a library, and a terrace, as well as on-site shops, allowing guests to relax or do some shopping without leaving the premises.

  • What is the best month to visit Shanghai and enjoy a stay at the Four Seasons Hotel Shanghai?

    The best month to visit Shanghai and stay at the Four Seasons Hotel Shanghai is often in spring (April-May) and autumn (September-October), when temperatures are more pleasant.

  • Are there other renowned luxury hotels near the Four Seasons Hotel Shanghai?

    Four Seasons Hotel Shanghai is situated in a central area that allows easy access to neighbouring luxury hotels, such as The Peninsula Shanghai or international chain establishments.

Pets

  • Are pets allowed at Four Seasons Hotel Shanghai?

    Pets are generally not accepted at Four Seasons Hotel Shanghai, with the possible exception of assistance dogs according to local regulations.

  • Can I bring my pet to Four Seasons Hotel Shanghai?

    Suites and superior rooms do not accept pets, meaning it is not possible to stay with a dog or cat in the hotel.

Accessibility

  • Does the hotel have rooms suitable for people with reduced mobility?

    Accessible rooms are available with adapted door widths, equipped bathrooms, and elevators to facilitate movement for people with reduced mobility.

  • Are the hotel's common areas wheelchair accessible?

    Elevators serve all floors of the hotel, and the common areas are designed to be accessible for wheelchair users.

  • Can the staff assist guests with specific accessibility needs?

    The hotel staff is trained to assist guests with specific accessibility needs, upon request and subject to availability.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate type and booking channel, ranging from flexible cancellation to non-refundable rates for certain special offers.

  • Are there any local taxes to pay?

    Rates are subject to mandatory taxes and fees, with any applicable local occupancy taxes generally added to the total amount due at the end of the stay.

  • What payment methods are accepted at Four Seasons Hotel Shanghai (credit cards, cash, etc.)?

    Contact the concierge to confirm the payment methods available on the day.

  • What is the average price for a night at Four Seasons Hotel Shanghai?

    Room rates vary depending on the season, room category, and events, with higher prices during peak demand periods such as national holidays.

  • Is a deposit required upon arrival at the hotel?

    Deposits may be requested upon arrival, either by credit card pre-authorisation or cash deposit, to cover additional expenses during the stay.

  • Does the Four Seasons chain belong to Bill Gates and does this concern the Shanghai hotel?

    Four Seasons Hotels and Resorts is an international luxury chain, of which the main shareholder is a fund linked to Bill Gates, without him directly owning the Shanghai hotel.

Sustainability

  • Does the Four Seasons Hotel Shanghai implement measures for sustainable development?

    Four Seasons Hotel Shanghai is gradually implementing actions to reduce energy and water consumption, as well as waste sorting policies and the use of eco-friendly products.

  • Are the products used in the hotel, such as bottles and toiletries, eco-friendly?

    Some supplies, such as single-use plastics, are being gradually replaced with more sustainable alternatives, in line with Four Seasons' environmental commitments.

  • Does the Four Seasons Hotels and Resorts chain have a sustainability policy applied to the Shanghai hotel?

    Four Seasons Hotel Shanghai, like other hotels in the brand, communicates on initiatives to reduce carbon footprint, notably through energy optimisation and staff awareness programmes.

The Concierge answers — Four Seasons Hotel Shanghai

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Shanghai airport to the Four Seasons Hotel Shanghai?

    The concierge can organise a private transfer between Shanghai Pudong or Hongqiao airport and the hotel, by car or limousine, with personalised welcome according to flight schedules.

  • Is it possible to book a private driver to visit the different districts of Shanghai?

    The concierge can book a driver for the day to explore the main districts of Shanghai and optimise travel between attractions.

  • Can the concierge advise me on the most convenient metro lines from the hotel?

    The concierge can indicate the most convenient metro lines and provide a detailed map to reach the main sites from the hotel.

  • Can you help me rent a car in Shanghai for a few days?

    The concierge can arrange the rental of a car with or without a driver, tailored to the duration of the stay and the type of travel planned.

  • Is it possible to organise a transfer from the hotel to the main train stations in Shanghai?

    The concierge can book transfers by car to Shanghai Hongqiao Station or Shanghai Railway Station according to your train schedule.

Restaurant Reservations

  • Can you book a table at a fine dining restaurant near the Four Seasons Hotel Shanghai?

    Reservations are made through the concierge, who can suggest a selection of fine dining restaurants close to the hotel according to your preferences.

  • Can the concierge recommend a typical restaurant to taste Shanghai specialities?

    The concierge can recommend restaurants specialising in Shanghai cuisine and handle the reservation at your desired time.

  • Is it possible to book a restaurant with a menu tailored to specific food allergies?

    Specific requests should be addressed to the concierge, who can arrange vegetarian, halal, or allergy-friendly menus in certain partner restaurants.

  • Can you help me find a restaurant with a view of the Shanghai skyscrapers?

    The concierge can arrange a dinner with a view of the Pudong skyline in selected panoramic restaurants and check availability.

Spa Bookings

  • How do I book a treatment at the spa during my stay at the Four Seasons Hotel Shanghai?

    Reservations are made through the concierge or reception, who can schedule a treatment at the hotel spa or at a nearby high-end establishment.

  • Can the concierge arrange a massage to recover after a long flight?

    The concierge can recommend relaxing or energising massages suitable after a long flight and arrange an available time slot.

  • Is it possible to privatise part of the spa for a small group?

    Requests for partial privatisation of the spa or slots for small groups are managed through the concierge depending on availability.

Excursions & Cultural Visits

  • Can you organise a guided tour of the main cultural sites in Shanghai?

    The concierge can organise a guided tour of the old town, the Bund, and the main museums with a French or English-speaking guide.

  • Can the concierge arrange a trip to Suzhou or Hangzhou from the hotel?

    It is recommended to contact the concierge to schedule a day trip to Suzhou or Hangzhou with transport and guide included.

  • Can you create a two-day itinerary to explore the different districts of Shanghai?

    The concierge can propose a customised itinerary including the Bund, Pudong, Xintiandi, and the historic districts, with advice on timings and transport.

  • Is it possible to book tickets for the Shanghai Tower through the concierge?

    Tickets for the Shanghai Tower or observation decks can be reserved in advance by the concierge to avoid queues.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration, with flowers, champagne, and pastries, to celebrate an anniversary or a marriage proposal.

  • Can the concierge arrange a birthday cake and a small setup?

    It is recommended to specify your wishes to the concierge, who can organise a personalised cake and a small ceremony for a birthday.

  • Is it possible to book a professional photographer for a photo shoot in Shanghai?

    The concierge can coordinate a professional photo shoot in the hotel or in iconic districts of Shanghai for a special occasion.

Shopping & Luxury Services

  • Can you recommend the best luxury shopping addresses near the Four Seasons Hotel Shanghai?

    The concierge can recommend luxury shopping centres close to the hotel and arrange a shopping assistant service if available.

  • Can the concierge direct me to local designers and craft shops in Shanghai?

    The concierge can assist in finding local designer boutiques and artisan shops for more authentic purchases.

  • Is it possible to arrange for the delivery of my luxury purchases directly to the hotel?

    Requests for personalisation, alterations, or delivery of purchases to the hotel can be coordinated through the concierge with certain partner boutiques.

Family Activities

  • Can you recommend child-friendly activities in Shanghai?

    The concierge can suggest child-friendly activities, such as aquariums, parks, or interactive museums, and arrange tickets and transportation.

  • Can the concierge help me find a babysitting service for an evening?

    Babysitting services, if available, can be booked through the concierge, which will provide the conditions and booking timelines.

Personalized Experiences

  • Is it possible to create a customised dining experience to discover Shanghai cuisine?

    The concierge can create a tailored experience around Shanghai cuisine, including cooking classes or guided tastings, subject to availability.

  • Can you organise a customised evening to explore the most iconic rooftops and bars in Shanghai?

    Special requests, such as a night tour of the best rooftops or cocktail bars, can be arranged by the concierge with a dedicated itinerary.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits