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5★ · Miami Beach

Faena Hotel Miami Beach

3201 Collins Ave, Miami Beach, FL 33140, États-Unis, Miami Beach

4.64.6/53,043 reviews · Google rating
  • Moments from the Atlantic Ocean
  • In the heart of Miami Beach
  • Included in the Gold List 2025–2026
  • Design by Faena Group

Hotel 5-star in Miami Beach, at the heart of the city, featuring access to the Atlantic Ocean, elegant atmosphere and personalised service.

Is Faena Hotel Miami Beach in South Beach?

Faena Hotel Miami Beach is in Miami Beach, close to the Atlantic, in an area known for beaches and lively nightlife.

If you are comparing it with South Beach, the easiest approach is to share your stay preferences with the concierge before arrival.

Is Faena Hotel Miami Beach on the beach?

The hotel is just moments from the Atlantic and suits a stay focused on the seafront.

The concierge can arrange an early ocean-facing start or help plan a beach day around your preferred pace.

How do I get to Faena Hotel Miami Beach from the airport?

The simplest option is to arrange your transfer with the concierge before arrival, especially for a late flight.

On site, the front desk and concierge are available 24 hours a day to make arrival smoother, even at off-peak times.

A word from the Concierge

Faena Hotel Miami Beach through the Concierge's eyes

Located in Miami Beach, United States, Faena Hotel Miami Beach is a 5★ hotel offering a luxurious experience. It is near the Atlantic Ocean, in a popular area known for its beaches and vibrant nightlife. The hotel is owned by Faena Group, recognized for its commitment to excellence and design. What sets this hotel apart is its selection in the Condé Nast Traveler Gold List 2025-2026. The overall atmosphere features a blend of elegance and comfort. The well-decorated common areas create a welcoming ambiance. Guests appreciate the personalized service and attention to detail. Before you go, note that this hotel is ideal for couples and travelers seeking relaxation. The summer season attracts many visitors, but the climate remains pleasant year-round. Check local events, as Miami Beach often hosts cultural and festive activities. _My tip from the Concierge:_ book your spa treatments upon arrival, as slots fill up quickly during peak season.

Why choose Faena Hotel Miami Beach?

Faena Hotel Miami Beach is an exceptional address in Miami Beach, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Moments from the Atlantic Ocean
  • In the heart of Miami Beach
  • Included in the Gold List 2025–2026
  • Design by Faena Group
  • Set in an area known for beaches and nightlife

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

9 on-site dining venues.

  • Campo Casa Faena

    Bar

    Highlights

    • Experience a warm culinary celebration of nature.
    Practical information

    The concierge’s wordFor a simple, warm moment, head to Campo Casa Faena: a bar where nature takes center stage with real gentleness.

  • Los Fuegos By Francis Mallmann

    Restaurant

    Chef: Francis Mallmann
    Chef: Francis Mallmann

    Highlights

    • South American live-fire cooking
    • Celebrating the ancient art of South American live-fire cooking, revered grillmaster Francis Mallman tames the elements for an authentic asado experience.
    Practical information

    The concierge’s wordIf you want to feel the soul of asado, book Los Fuegos: Francis Mallmann elevates South American live-fire cooking beautifully.

  • Pao by Paul Qui

    Restaurant

    Chef: Paul Qui
    Chef: Paul Qui

    Highlights

    • modern Asian
    • serving in the chef’s signature modern Asian cuisine in a moody, low-lit space with half-moon leather booths and a glimmering unicorn sculpture presiding high over the room.
    Practical information

    The concierge’s wordFor a memorable dinner, book Pao by Paul Qui: modern Asian cuisine, a moody low-lit room, and that shimmering unicorn you won’t forget.

  • El Secreto Omakase

    Restaurant

  • The Living Room

    Lounge

  • Saxony Bar

    Bar

  • Tree of Life & Sun Bar

    Bar

  • Café at Casa Faena

    Tea room

    Highlights

    • Continental
    • refined continental breakfast
    Practical information

    The concierge’s wordFor a gentle start to the day, slip into Café at Casa Faena: a tea room perfect for a refined continental breakfast.

  • Veranda

    Bar

    Highlights

    • an idea place to sip cocktails while gazing at the ocean or people-watching by the pool.
    Practical information

    The concierge’s wordAt Veranda, settle in for a cocktail facing the ocean, or pick a poolside view if you enjoy quietly watching the scene unfold.

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Rankings
Condé Nast Traveler Gold List

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancelations may be made 7 days prior to arrival or deposit is forfeited. Seasonal and rate specific exceptions may apply.

Free cancellation up to 168 hours before arrival

Pets

Pets are welcome (25 € fee).

Faena Hotel Miami Beach is a pet friendly property and welcome all four legged furry travelers up to 25 lbs. A pet fee of $250 non refundable deposit + a $25 per night fee will be incurred during the stay.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 3201 Collins Ave, Miami Beach, FL 33140, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 3,043 reviews

3/5H

We had a wonderful stay at Faena. Everyone was fantastic, and the service throughout our visit was truly excellent. A special thank you to Kalvin and Ariel for being so kind, welcoming, and helpful. Their hospitality…

3/5Leira Montes

The property itself is beautiful and still has one of the best atmospheres in Miami. The check-in staff was warm and attentive, and my spa provider was excellent and one of the highlights of the stay. The design, beach…

5/5Ron Gatos

Five stars is honestly the minimum for Faena Miami Beach. The place is absolutely magical. From the moment you walk in, every detail feels luxurious, artistic, and thoughtfully curated. The atmosphere is unlike…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • St. Patrick Catholic ChurchChurch

    1.2 km · 14 min walk

    Religious building located 1200 meters away, providing a space for reflection and prayer.

    Practical information

    The concierge’s wordFor a peaceful pause in Miami Beach, St. Patrick Catholic Church offers a space for reflection and prayer, ideal during the day to unwind.

  • Bass MuseumTourist attraction

    1.3 km · 15 min walk

    Art museum 1.3 km away, featuring contemporary exhibitions and diverse collections.

    Practical information

    The concierge’s wordPerfect for a cultural break in Miami Beach, especially if you’re in the mood for contemporary exhibitions and varied collections.

  • Miami Beach Golf ClubTourist attraction

    1.6 km · 19 min walk

    Golf club 1.5 kilometers away, featuring a course for golf enthusiasts.

    Practical information

    The concierge’s wordIf you’re after a sporty break in Miami Beach, this golf club suits golf lovers well for a peaceful escape.

  • Casa Tua Miami BeachArt gallery

    1.8 km · 3 min by car

    Restaurant an eighteen-minute walk away, providing a dining experience in an artistic setting.

    Practical information

    The concierge’s wordFor dinner in an artistic setting, Casa Tua Miami Beach makes for a pleasant interlude if you feel like extending the evening beyond the hotel.

  • Mémorial de l'HolocausteHistoric landmark

    1.8 km · 3 min by car

    Historical landmark an eighteen-minute walk away, dedicated to the memory of Holocaust victims.

    Practical information

    The concierge’s wordFor a reflective pause in Miami Beach, the Holocaust Memorial offers a quiet, commemorative moment, a 18-minute walk away.

  • New World CenterPerforming arts

    2.0 km · 3 min by car

    Performance venue two kilometers away, dedicated to live music events.

    Practical information

    The concierge’s wordFor a musical interlude during your stay, the New World Center is well suited to an evening centered on live performances.

  • Española WayHistoric landmark

    2.4 km · 4 min by car

    Española Way, a historic street located 2420 meters away, known for its restaurants and Mediterranean atmosphere.

    Practical information

    The concierge’s wordFor a lively break in Miami Beach, head to Española Way: a historic street lined with restaurants and a Mediterranean feel.

  • Gianni's At The Former Versace MansionHistoric place

    2.9 km · 5 min by car

    Mediterranean restaurant located 2912 meters away, providing a dining experience in a historic setting.

    Practical information

    The concierge’s wordFor a Mediterranean dinner in a historic setting, it’s a lovely option if you’re in the mood for an evening with a bit of character.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Miami Beach Botanical GardenBotanical garden

    1.8 km · 3 min by car

    Botanical garden 1.8 km away, featuring a variety of tropical and subtropical plants.

    Practical information

    The concierge’s wordFor a green break in Miami Beach, head to the Miami Beach Botanical Garden when you're in the mood for tropical and subtropical plants.

  • Soundscape ParkPark

    2.0 km · 3 min by car

    Soundscape Park, an urban park featuring green spaces and facilities for relaxation.

    Practical information

    The concierge’s wordFor a green break between plans, Soundscape Park offers a simple setting to unwind and relax in Miami Beach.

  • Flamingo ParkPark

    3.0 km · 5 min by car

    Flamingo Park, an urban park featuring green spaces and sports facilities.

    Practical information

    The concierge’s wordFor a green break between plans, Flamingo Park offers an easy setting for a short walk or time around its sports facilities.

  • Lummus ParkPark

    3.0 km · 5 min by car

    Lummus Park, a beachfront park perfect for walking and enjoying the outdoors.

    Practical information

    The concierge’s wordFor an open-air break, head to Lummus Park for a seaside walk and a simple moment outdoors in Miami Beach.

  • Miami Beach MarinaMarina

    4.3 km · 7 min by car

    Miami Beach Marina, a marina providing services for boats and water activities.

    Practical information

    The concierge’s wordFor a waterside break, head to Miami Beach Marina if you're in the mood for a marina atmosphere and nautical activities.

  • South Pointe ParkPark

    4.7 km · 8 min by car

    South Pointe Park, a park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a quiet break, head to South Pointe Park: its green spaces and walking paths are well suited to an end-of-day stroll.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Faena Hotel Miami Beach?

    Check-in is generally available from 4:00 PM and check-out must be done by around 12:00 PM, subject to the terms of the reservation.

  • Can I check in early?

    Early check-in is possible only subject to availability on the day and may incur additional charges. Contact the concierge to confirm the day's arrangements.

  • Does the hotel offer a late check-out service and under what conditions?

    Late check-out may be granted depending on hotel occupancy and may be charged additionally. Contact the concierge to confirm the day's arrangements.

  • What are the requirements for check-in upon arrival (minimum age, documents)?

    Check-in requires a photo ID and a valid credit card, and a minimum age of around 21 years is required for check-in.

  • Does the hotel have a luggage storage service before check-in or after check-out?

    Luggage can be stored at the reception before check-in or after check-out, subject to the hotel's policies. Contact the concierge to confirm the day's arrangements.

Location & Access

  • Where is Faena Hotel Miami Beach located in Miami Beach?

    Faena Hotel Miami Beach is located at 3201 Collins Avenue, beachfront in Miami Beach, in the Mid-Beach area, a few minutes north of South Beach.

  • Is Faena, Miami directly on the beach?

    The hotel is located directly on the beach with private access to Miami Beach from the property.

  • What is the distance between the hotel and the airport?

    The distance to Miami International Airport is approximately 18 to 20 km, or 20 to 30 minutes by car depending on traffic.

  • How do I get to Faena Hotel from Miami Airport?

    The journey from the airport is mainly by taxi, rideshare, or private car via the I-95 or 195 highways towards Miami Beach, then Collins Avenue to the hotel.

  • Is Faena Hotel considered to be in South Beach or rather in a quieter area?

    The hotel is located in Miami Beach, slightly north of the busiest area of South Beach, which offers a quieter environment while remaining close to attractions.

Rooms & Amenities

  • Does the hotel have parking?

    Yes, a private parking with valet service is available on site, charged at approximately 68 USD plus taxes per night for hotel guests.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge for guests in the rooms and common areas of Faena Hotel Miami Beach.

  • What amenities can be found in the rooms and suites of Faena Hotel Miami Beach?

    The rooms and suites generally offer air conditioning, television, minibar, safe, luxurious private bathroom, and many categories feature sea views or balconies.

  • How many types of rooms are available and does the hotel have oceanfront suites?

    The hotel offers several categories of rooms and suites, including ocean view suites and very luxurious suites, for a total of approximately 179 units across several floors.

  • Does the hotel offer non-smoking rooms and are there fees if smoking in the room?

    The rooms are non-smoking and the hotel is declared entirely non-smoking; additional cleaning fees may apply in case of non-compliance.

Included Services

  • What is the average price level at Faena Hotel Miami Beach compared to other hotels in Miami Beach?

    Nightly rates vary according to the season, room type, and events, and Faena Hotel Miami Beach is positioned as a luxury establishment at high prices for Miami Beach.

  • What services are included in the stay fees (beach, pool, Wi-Fi)?

    Beach service, sun loungers, access to the pool, and Wi-Fi are generally part of the services offered to guests, sometimes included via resort fees. Contact the concierge to confirm the terms for the day.

  • Does the hotel offer room service and a 24-hour reception?

    Room service, daily housekeeping, 24-hour reception, and concierge assistance are part of the standard hotel services offered to guests.

  • Are airport transfers offered?

    Airport transfers can be arranged through the concierge via private car or taxi, but are generally not automatically included in the room rate.

  • Is Faena Hotel Miami Beach considered a luxury hotel and is it worth the price?

    The hotel is classified as a luxury urban palace with high-end service, artistic design, and amenities comparable to the most luxurious hotels in Miami Beach.

Dining

  • What type of breakfast is offered?

    An American or continental breakfast, often served à la carte or as a set menu, is offered, with the option to include breakfast depending on the type of rate booked.

  • What restaurants are available at Faena Hotel Miami Beach?

    The hotel features several restaurants, including Los Fuegos by Francis Mallmann and Pao by Paul Qui, as well as iconic bars like the Living Room and Saxony Bar.

  • Can meals be taken in the room at Faena Hotel Miami Beach?

    Yes, the hotel offers room service allowing guests to have breakfast, snacks, or full meals in their room at certain times.

  • Is there a specific dress code for the hotel's restaurants and bars?

    The restaurants and bars generally have a smart casual dress code, particularly in the evening, and it is recommended to wear elegant attire in the dining areas and at the Faena Theater.

  • Is it necessary to book in advance to dine in the Faena restaurants?

    It is advisable to book the hotel's flagship restaurants in advance, especially on weekends and during peak times, to secure a table at the desired time.

Spa & Wellness

  • Does Faena Hotel Miami Beach have a spa and what types of treatments are offered?

    The hotel has a luxury spa offering massages, facials, wellness rituals, and various therapies, available by reservation.

  • Is access to the spa included in the room rate or at an additional cost?

    Access to the spa and certain facilities (sauna, steam room, relaxation rooms) may be reserved for guests with a booked treatment or charged additionally according to the day's policies.

  • What signature treatments or couples' treatments are available at the Faena spa?

    Massages, facials, body rituals, and couples' options are generally offered, subject to therapist availability.

  • Is it necessary to book the spa well in advance to secure a slot?

    It is recommended to book spa treatments in advance, especially in the late afternoon and on weekends, by contacting the spa or concierge.

Activities & Leisure

  • Does the hotel have a pool?

    Yes, the hotel has an outdoor pool, often with beach and pool service including sun loungers and drink service.

  • Does the hotel have private or client-only beach access?

    Guests have access to a private beach or dedicated section on Miami Beach, with sun loungers, umbrellas, and beach service.

  • What activities and events are offered on-site at Faena Hotel Miami Beach?

    Faena Hotel Miami Beach regularly hosts events, shows, and performances at the Faena Theater and in the hotel spaces, particularly in the evenings.

  • Does the hotel have a gym and other leisure facilities on-site?

    Several leisure activities, such as a gym, pool, beach, shops, and possibly classes or special events, are offered to guests.

  • How can I enjoy shows and evenings at the Faena Theater during my stay?

    Guests can attend shows at the Faena Theater, with programming that changes regularly; tickets often need to be booked in advance.

Family & Kids

  • Is Faena Hotel Miami Beach suitable for a family stay with children?

    Family rooms and larger suites can accommodate multiple guests, and extra beds or baby cots may be available upon request.

  • Does the hotel provide baby cots or cribs for young children?

    Baby cots may be available upon request and must be confirmed prior to arrival, subject to the hotel's policy and availability.

  • Are there specific menus or facilities for children at the restaurant?

    Children's menus or options suitable for younger guests may be offered in some hotel restaurants; it is advisable to check with the restaurant when making a reservation.

Pets

  • Are pets allowed at Faena Hotel Miami Beach?

    Pets are accepted at Faena Hotel Miami Beach up to approximately 11 kg, with a non-refundable deposit of around 250 USD and an additional fee of approximately 25 USD per night.

  • Are there additional fees for bringing my dog and are there restricted areas?

    An additional fee is charged for cleaning and accommodating pets, and certain areas of the hotel may be off-limits to them, including some restaurants and spa areas.

  • What are the rules to follow with a pet at the hotel?

    Pets must be kept on a leash in public areas and should not be left alone in the room for extended periods, in accordance with the hotel's policy.

Accessibility

  • Is Faena Hotel Miami Beach suitable for people with reduced mobility?

    The hotel has elevators to access the floors and adapted main entrances, but the level of accessible rooms and specific facilities must be confirmed with the concierge. Contact the concierge to confirm the arrangements for the day.

  • How to request an accessible room for disabled persons at Faena Hotel Miami Beach?

    For specific needs such as accessible showers, grab bars, or rooms close to the elevators, it is recommended to indicate your requirements at the time of booking to allocate an appropriate room.

  • Are the common areas (restaurant, pool, beach) easily accessible by wheelchair?

    The main common areas, such as the lobby, restaurant, and pool, have step-free access or access via ramps and elevators, in accordance with the standards of luxury hotels in Miami Beach.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate chosen, the season, and the booking channel; some rates are flexible, while others are non-refundable. Contact the concierge to confirm the arrangements for the day.

  • Are there any local taxes to pay?

    Local taxes and resort fees may be added to the room price, including accommodation taxes and possible resort fees, to be paid on-site or included depending on the rate.

  • What payment methods are accepted to settle my stay at Faena Hotel Miami Beach?

    Payments are generally accepted by major international credit cards and sometimes by other means, depending on the establishment's policy and the booking channel.

  • Is a security deposit or guarantee required upon arrival?

    A credit card pre-authorisation is usually required upon arrival to cover the stay and extras, with the unused balance refunded after departure.

  • Are there fees for early departure before the end of the stay?

    The hotel's policy specifies fees for early departure, which may correspond to one night's room rate plus taxes or a percentage of the remaining balance.

Sustainability

  • Does Faena Hotel Miami Beach undertake specific actions regarding sustainable development?

    Faena Hotel Miami Beach promotes an artistic and cultural approach, but detailed information on environmental or sustainability initiatives is not clearly specified publicly. Contact the concierge to confirm the arrangements for the day.

  • What measures does the hotel take to reduce its water and energy consumption?

    The hotel may implement practices such as reusing towels or optimising energy management, but these measures are not described in detail in public materials. Contact the concierge to confirm the arrangements for the day.

  • Can guests participate in the hotel’s ecological efforts during their stay?

    Guests can generally contribute by following recycling or sorting guidelines and by limiting the washing of sheets, when such options are offered by the hotel. Please contact the concierge to confirm the arrangements for the day.

The Concierge answers — Faena Hotel Miami Beach

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Miami Airport to the Faena Hotel Miami Beach?

    The concierge can arrange a private transfer by car or limousine from Miami or Fort Lauderdale Airport to the Faena Hotel Miami Beach, with personalised greeting according to your flight schedule.

  • Is it possible to book a transfer with a child car seat from the airport to the hotel?

    The concierge can book a shuttle or car service with a child seat suitable for your children's ages for transfers between the hotel and the airport or for your city travels.

  • How can I easily organise my transport between the Faena Hotel Miami Beach and South Beach or Downtown?

    The concierge can order a taxi or private driver at your desired time and advise on the quickest option to reach South Beach, Downtown, or Wynwood from the hotel.

  • Can you help me rent a car delivered directly to the Faena Hotel Miami Beach?

    The concierge can assist in renting a luxury car or SUV with delivery and pick-up directly at the Faena Hotel Miami Beach, depending on the desired duration.

  • Can the concierge inform me about the most convenient public transport from the hotel?

    The concierge can provide information on the most convenient bus or trolley lines and offer a detailed itinerary for travelling by public transport from the hotel.

Restaurant Reservations

  • Can you book a table at the restaurants of the Faena Hotel Miami Beach, such as Los Fuegos or Pao?

    Reservations are made through the concierge, who can secure a table at Los Fuegos by Francis Mallmann or Pao by Paul Qui according to your preferred timing and cuisine.

  • Can you suggest and book fine dining restaurants in Miami Beach near the hotel?

    The concierge can recommend and reserve fine dining restaurants in Miami Beach or Miami, taking into account your dietary restrictions and budget.

  • Is it possible to organise a special romantic dinner at the hotel restaurant?

    The concierge can arrange a romantic dinner with a preferred table, menu suggestions, and possibly personalised decor in one of the Faena restaurants.

Spa Bookings

  • How can I book a massage or treatment at the spa of the Faena Hotel Miami Beach?

    Reservations are made through the concierge or the spa, which can offer a slot for massages, facials, or wellness rituals at the Faena spa.

  • Can you create a half-day spa programme for two people?

    The concierge can organise a half-day spa package including massages, access to facilities, and possibly a light lunch depending on available offers.

  • Is it possible to book a couples treatment at the Faena spa?

    The concierge can check availability for double cabin treatments and suggest the most suitable rituals for couples.

Excursions & Cultural Visits

  • Can you organise a guided cultural tour of Miami with a French-speaking guide?

    The concierge can arrange a private guided tour of Wynwood, the Design District, or Downtown Miami with a French-speaking guide upon request.

  • Is it possible to book an excursion to the Everglades from the Faena Hotel Miami Beach?

    The concierge can organise an excursion to the Everglades with transport, an airboat tour, and a stop at a nature park, departing from the hotel.

  • Can you book tickets for shows and events at the Faena Theater?

    The concierge can obtain tickets for scheduled shows and events at the Faena Theater and provide information on upcoming events at the Faena Hotel Miami Beach.

Special Occasions

  • Can you help me prepare a surprise marriage proposal at the Faena Hotel Miami Beach?

    The concierge can organise a romantic room decoration with flowers, petals, a bottle of champagne, and a personalised message for a marriage proposal.

  • Is it possible to organise a birthday with a cake and personalised decoration at the hotel?

    The concierge can coordinate a birthday celebration with a personalised cake, table decoration at the restaurant, and possibly musical entertainment according to your wishes.

  • Can the concierge advise me on what to wear in the evening at Faena Miami?

    The concierge can recommend an outfit suitable for the dress code of the hotel’s restaurants and bar, which is generally smart casual, as well as for evenings at the Faena Theater.

Shopping & Luxury Services

  • Can you organise a luxury shopping session with a personal shopper in Miami?

    The concierge can arrange a personal shopping session in the luxury boutiques of Bal Harbour Shops, the Design District, or Lincoln Road, with private transport.

  • Can you recommend luxury boutiques and jewellery stores near the Faena?

    The concierge can recommend jewellery stores, designer boutiques, and high-end fashion houses close to the Faena Hotel Miami Beach.

  • Is it possible to have a luxury alteration or dry cleaning service during my stay?

    The concierge can arrange for express dry cleaning, alterations, and shoe polishing services, with pick-up and delivery to your room.

Family Activities

  • Can you suggest activities suitable for children near the Faena Hotel Miami Beach?

    The concierge can suggest activities suitable for children such as a zoo, aquarium, interactive museums, and calm beaches, with transport arrangements from the hotel.

  • Can the concierge help me find a babysitting service for an evening?

    The concierge can check the availability of licensed external babysitting services and direct you to suitable providers.

Personalized Experiences

  • Is it possible to book a private yacht outing from the Faena Hotel Miami Beach?

    The concierge can arrange a private yacht or boat outing with a captain, departing from a nearby marina, potentially including drinks and catering.

  • Can you organise a professional photoshoot in the hotel and on the beach?

    The concierge can plan a professional photoshoot in the hotel and on the beach, selecting a photographer suited to your desired style.

  • Can you create a customised one-day itinerary for visiting Miami from the hotel?

    The concierge can design a tailored itinerary to explore Miami Beach or Miami in one day, with suggestions for visits, restaurants, and transport.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits