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5★ · Carthagène des Indes

Casa San Agustin

Carthagène des Indes

4.84.8/5598 reviews · Google rating

Hotel 5-star in Cartagena, Colombia, in the heart of the historic centre, featuring courtyard breakfast, spa massage and walkable old town access.

Is Casa San Agustin well located for staying in Cartagena’s historic centre?

Yes. The hotel is set in the historic quarter, making it easy to reach local highlights on foot.

It suits travellers who want to explore squares, churches, shops and restaurants, then return for a break during the hottest hours.

Is breakfast included at Casa San Agustin?

Breakfast is one of the defining moments of a stay here, often enjoyed in the calm of a courtyard patio.

Whether it is included depends on the rate booked. It is best to check your booking conditions or contact the Concierge.

What budget should you plan for a stay at Casa San Agustin or in Cartagena de Indias?

Your budget will vary with the season, room category and travel dates.

For an accurate estimate, check your exact dates or ask the Concierge which option best suits your travel plans.

A word from the Concierge

Casa San Agustin through the Concierge's eyes

Casa San Agustin is a 5★ hotel located in Cartagena, Colombia. This establishment is situated in the historic district, providing easy access to local attractions. The hotel stands out for its colonial architecture and warm ambiance, creating a unique experience for travelers. Stone walls and interior patios enhance the charm of this place.

What sets Casa San Agustin apart is its authentic atmosphere and attentive service. Guests appreciate the blend of modern comfort and the hotel's historical character. It primarily attracts couples seeking a romantic getaway, but it also suits history and culture enthusiasts. The interior decor reflects local heritage, which enhances the immersive experience.

Before visiting, know that the hotel is perfect for a peaceful stay, away from the hustle and bustle. Travelers can explore the city on foot, with many restaurants and shops nearby. The best time to visit is from December to April when the weather is drier. Reservations are recommended, especially during peak season.

_My tip from the Concierge: consider booking a massage at the hotel spa for optimal relaxation after a day of exploration._

Why choose Casa San Agustin?

Casa San Agustin is an exceptional address in Carthagène des Indes, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in the calm of a courtyard patio

    Beginning the day in Casa San Agustin’s hushed atmosphere immediately changes the rhythm of a stay. Breakfast, taken in a calm setting within the historic centre, allows guests to enter Cartagena gently before the heat and street life intensify. It is a simple yet defining moment, especially appreciated on a couple’s trip or a first visit to the city.

    EssentielIncluded in your stay
  • Massage after a day in the old town

    After several hours exploring the streets of Cartagena de Indias, a spa massage naturally extends the hotel’s sense of refuge. This restorative pause helps guests recover from the heat, the walking and the city’s visual intensity. It is ideal in the late afternoon, before heading out again for dinner or an evening in the historic centre.

    Bien-êtreReservation required
  • Walking exploration of the historic centre from the hotel

    One of the address’s great privileges is the ability to discover Cartagena on foot, without heavy logistics. From Casa San Agustin, squares, churches, boutiques and restaurants in the historic quarter are easily reached. The most rewarding rhythm is often to head out early, return to rest during the hottest hours, then set off again in the late afternoon when the light softens.

    À vivre sur placeIncluded in your stay
  • Siesta and a return to calm between explorations

    In Cartagena, knowing how to slow down is part of the journey. Returning to the hotel in the middle of the day to enjoy the relative quiet of the patios, the coolness of the walls and the privacy of the room gives the stay a particular quality. This pause turns sightseeing into a more nuanced experience, better attuned to the tropical climate and the city’s true rhythm.

    Included in your stay
  • A seaside escape before returning to the old town

    For travellers wishing to combine city and sea, the hotel makes an elegant base before or after an outing to the coast or nearby islands. The point is not to turn the stay into a continuous beach break, but to alternate a day oriented towards the water with an evening return to the architectural and cultural depth of the historic centre.

    EscapadeReservation required
  • An evening in Cartagena on foot, between dinner and wandering

    As the heat eases, Casa San Agustin allows guests to step straight back into the energy of the historic quarter. Dinner is only a few streets away, and the evening can continue with an unhurried walk past illuminated façades, lively squares and balconies open to the tropical night. The luxury lies in that freedom of movement and in the certainty of returning afterwards to a peaceful refuge.

    Included in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Heritage designations
bien culturel italien (Wikidata)

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation Policy: 7 days before the guest's arrival without penalty.

Free cancellation up to 168 hours before arrival

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Guest reviews

4.8 / 5 · 598 reviews

5/5Ariel Horton

There are certain hotels that feel like destinations in their own right, and Hotel Casa San Agustín is undoubtedly one of them. The property’s rich history is woven into every detail, from its uniquely designed rooms…

5/5Harold McElhinny

One of the best hotels I have ever experienced. Great location in the heart of the old city. Beautiful hotel in an historic building. Beautiful furnishings. Alma is a fabulous restaurant. Colombian fruit is an…

5/5DP

This was our first time in Cartagena, and I am so glad we chose Casa San Agustín for our stay. From the moment we arrived, the experience felt special. We were checked in by Andrew and welcomed with beverages and cool…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Casa San Agustin?

    Check-in usually takes place in the afternoon and check-out in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible subject to availability, often with an additional charge if the arrival is very early.

  • Is the reception at Casa San Agustin open 24/7 for late arrivals?

    A reception service is available 24/7, allowing for late arrivals upon prior request.

  • Does the hotel offer luggage storage before arrival and after departure?

    Luggage can be stored before check-in and after check-out, allowing you to enjoy the city.

  • Are transfers to the airport offered?

    Transfers to the airport are offered upon request via the hotel, usually by private car with driver.

Location & Access

  • Where is Casa San Agustin located in Cartagena?

    The hotel is located in the heart of the historic centre of Cartagena, in the fortified old town, at Calle de la Universidad No. 36-44.

  • What is the distance between the hotel and the airport?

    The hotel is situated in the old town, approximately 5 to 6 km from Rafael Núñez International Airport, which is about 15 to 20 minutes by car depending on traffic.

  • How to get to Casa San Agustin from Rafael Núñez International Airport?

    The hotel is easily accessible by taxi or private transfer from the airport; it is located on a cobblestone street in the historic centre, not accessible to large buses.

  • Is the hotel well located for visiting the old town of Cartagena on foot?

    Main sites such as the cathedral, Plaza San Pedro Claver, and the city walls are within walking distance in just a few minutes from the hotel.

Rooms & Amenities

  • How many rooms and suites does Casa San Agustin have and what is their style?

    The establishment has 20 rooms and 11 suites, decorated in a colonial style with contemporary details inspired by local heritage.

  • What amenities are found in the rooms at Casa San Agustin?

    The rooms are equipped with air conditioning, flat-screen TV, minibar, safe, and free Wi-Fi; some suites have a private pool or plunge pool.

  • Does the hotel offer a turndown service in the evening?

    A nightly room preparation service with a small gesture (water, treats) is offered each evening.

  • Can we request a baby cot or an extra bed in the room?

    Baby cots are available free of charge upon request, and extra beds can be provided for an additional fee per night.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the hotel, both in the rooms and in the common areas.

  • Is breakfast included in the room rate at Casa San Agustin?

    The made-to-order breakfast is generally included in the rate, with a selection of dishes served at the restaurant.

  • What are the main services and facilities included for guests of Casa San Agustin?

    Concierge service, room service, a library, a pool, a bar, and access to a private beach club are among the main services.

  • Does the hotel offer laundry or dry cleaning services for clothes?

    Laundry and dry cleaning services are available for an additional fee.

  • Does the hotel have parking?

    The hotel has very limited or distant parking in the historic centre. Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    The Alma restaurant serves a made-to-order breakfast, with local and international options; service is à la carte.

  • What is the main restaurant of the hotel and what meals are served there?

    The Alma restaurant serves reimagined South American and Caribbean cuisine for breakfast, lunch, dinner, and snacks, with the option for terrace dining.

  • Is there a bar or drink service around the pool at Casa San Agustin?

    A bar and poolside bar offer cocktails, wines, and non-alcoholic beverages; snacks can be served near the pool.

  • Does the hotel offer room service?

    Room service is available, allowing certain meals and drinks to be taken in the room during defined hours.

Spa & Wellness

  • Does Casa San Agustin have an on-site spa and what types of treatments are offered?

    The hotel has a spa offering comprehensive treatments, including massages, facials, manicures, and a hammam.

  • Are wellness activities such as yoga or meditation available at the hotel?

    Yoga and meditation sessions may be offered occasionally, in addition to the spa treatments.

  • Is the hotel pool suitable for relaxation and lounging during the day?

    The main pool is located in the central courtyard, surrounded by palm trees, providing a calm space for relaxation.

  • Do spa treatments at Casa San Agustin need to be booked in advance?

    Treatments and massages can be booked through the concierge, subject to availability at the spa.

Activities & Leisure

  • Does the hotel have a pool?

    The hotel has an outdoor pool, located in the inner courtyard, accessible to guests.

  • What leisure activities are offered directly by Casa San Agustin?

    Bicycles are available for exploring the old town, and a roof deck allows guests to enjoy the view and starry evenings.

  • Does Casa San Agustin offer access to a beach or a private beach club?

    The hotel provides access to a private beach club on a nearby island, accessible by boat, for enjoying the beach and sea.

  • Is it easy to go out in the evening from the hotel to enjoy the bars and restaurants of Cartagena?

    The central location allows for easy exploration of museums, churches, cocktail bars, and restaurants in the old town on foot.

Family & Kids

  • Does the hotel accept families with children and are there any special conditions?

    Children are welcome at the hotel; one child aged 11 or under can stay for free in the parents' room using existing bedding.

  • Can we have a baby cot or an extra bed for a child at Casa San Agustin?

    Baby cots are provided free of charge upon request, while extra beds for children or adults are chargeable per night.

  • What activities are suitable for families with children staying at Casa San Agustin?

    The pool and certain excursions may be suitable for families; there is no dedicated kids' club on site.

  • Does the hotel restaurant offer options suitable for children?

    Children's meals can be adapted at the restaurant upon request, subject to availability and daily options.

Pets

  • Are pets allowed at Casa San Agustin?

    Pets are not allowed at Casa San Agustin, except for possible exceptions for guide dogs according to local regulations.

  • Does the hotel offer specific services for pets (bowls, beds, menus)?

    No dedicated pet services (beds, bowls, menus) are provided, as the hotel does not accept pets.

  • Are there possible exceptions for assistance dogs at Casa San Agustin?

    It is advisable to contact the hotel directly for any questions regarding assistance animals or specific situations.

Accessibility

  • Is Casa San Agustin hotel suitable for people with reduced mobility?

    The building is a historic colonial house, with stairs and levels; not all areas are fully wheelchair accessible.

  • Can we request a more accessible room or one close to common areas if we have mobility difficulties?

    It is recommended to request a ground floor room or the most accessible one possible when booking, depending on availability.

  • Is the location of Casa San Agustin in the old town convenient for wheelchair users?

    Access to the cobbled streets of the historic centre can be difficult for wheelchairs; the concierge can assist in arranging transfers or occasional help.

  • How can I obtain precise information about the accessibility of the hotel's facilities?

    Detailed information about the accessibility of rooms and common areas can be provided upon request before booking.

Billing & Policies

  • What services are included in the room rate and which services are extra at Casa San Agustin?

    Rates include or exclude breakfast depending on the chosen offer; extras (spa, bar, excursions, extra beds) are charged additionally.

  • What is the hotel's cancellation policy?

    The cancellation policy varies according to the rate and season; the exact conditions are specified at the time of booking and on the stay confirmation.

  • Are there additional charges for children or extra beds at Casa San Agustin?

    One child aged 11 or under can stay free in the parents' room using existing bedding; extra beds are charged per night.

  • Are there any local taxes to pay?

    Local taxes and fees may be added to the room rate; their details are included in the confirmation or final invoice.

  • What payment methods are accepted by Casa San Agustin and is a security deposit required?

    The hotel generally accepts major credit cards; the terms for the security deposit and pre-authorisation are indicated at check-in.

Sustainability

  • Does Casa San Agustin undertake actions to preserve historical heritage in its structure?

    The hotel highlights an aqueduct approximately 300 years old and preserves colonial architecture while restoring it with local materials.

  • Does the hotel promote local craftsmanship in its decoration and layout?

    Local materials and artisans are featured in the decoration and finishes, supporting the economy and craftsmanship of the region.

  • What environmental or sustainability initiatives are implemented at Casa San Agustin?

    Responsible practices regarding water, energy, and waste management may be in place, typical of luxury hotels concerned about the environment.

  • Do the activities offered by the hotel (excursions, beach club) incorporate responsible tourism criteria?

    The private beach club and excursions can be organised with local partners adhering to more sustainable practices, when available.

The Concierge answers — Casa San Agustin

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer to or from Cartagena airport for Casa San Agustin?

    The concierge can organise a private transfer in an air-conditioned vehicle between Rafael Núñez airport and the hotel, with personalised welcome and assistance with luggage. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver to visit Cartagena and its surroundings?

    The concierge can book a private driver by the hour or for the day to explore Cartagena and the region, with an itinerary tailored to your interests.

  • Can you book a private boat to go to the Rosario Islands or the hotel's private beach club?

    The concierge can arrange private boat transfers to the Rosario Islands or the hotel's private beach club, possibly including a skipper and drinks.

  • Can the hotel organise secure night transfers to the city's restaurants and bars?

    The concierge can organise secure night transfers to restaurants, bars, or clubs, with the driver waiting on-site if desired.

  • Can I ask the concierge to book taxis or ride-sharing services during my stay?

    The concierge can advise on the best transport options (taxis, ride-sharing, shuttles) and ensure reservations at the desired time.

Restaurant Reservations

  • Can you reserve a table at the Alma restaurant for dinner with live music?

    The concierge can reserve a table at the hotel's Alma restaurant for breakfast, lunch, or dinner, including evenings with live music on certain nights.

  • Can the hotel recommend and book typical Cartagena restaurants in the old town?

    The concierge can recommend and book gourmet or typical restaurants in the old town, taking into account your culinary preferences and budget.

  • Is it possible to organise a romantic or birthday dinner with special decoration at the Alma restaurant?

    Reservations are made through the concierge, who can arrange special menus, cakes, and decorations to mark a birthday or a marriage proposal at the restaurant.

  • Can I ask the concierge to inform the hotel restaurant of my food allergies?

    The concierge can notify the chef and staff to adapt menus and dishes to specific allergies or dietary requirements, within the limits of what is possible on-site.

  • Can the concierge guarantee a group reservation at a restaurant near the hotel?

    Reservations are made in advance through the concierge to guarantee a table during peak times and for groups.

Spa Bookings

  • Can you arrange a reservation for a massage or facial at the Casa San Agustin spa?

    The concierge can book treatments at the Casa San Agustin spa, including massages, facials, manicures, and access to the hammam.

  • Is it possible to arrange a couples' spa treatment with a romantic atmosphere?

    Reservations are made through the concierge, who can offer duo slots, petals, candles, and music for a romantic experience.

  • Can the concierge create a personalised wellness programme with spa treatments and relaxation by the pool?

    The concierge can recommend combinations of treatments, hammam sessions, and pool time to create a tailored half-day or full-day wellness experience.

  • Can I ask the concierge to reschedule or adjust my spa appointments?

    The concierge can check availability, plan sessions at desired times, and manage last-minute adjustments according to the spa's conditions.

Excursions & Cultural Visits

  • Can the hotel organise a private guided tour of the old town of Cartagena?

    The concierge can arrange private guided tours of the old town, with a French or English-speaking guide depending on availability.

  • Can you book day trips around Cartagena (Rosario Islands, mud volcano, etc.)?

    The concierge can book excursions to the Rosario Islands, the Totumo mud volcano, or nearby villages, with a guide and transport included.

  • Can the concierge prepare a customised cultural itinerary to explore Cartagena?

    The concierge can create a cultural itinerary including museums, churches, monuments, and viewpoints, tailored to the length of your stay.

  • Is it possible to organise a romantic night tour of Cartagena or a sunset cruise?

    The concierge can arrange evening experiences such as a carriage ride, a visit to the ramparts at sunset, or a cruise in the bay, subject to availability.

Special Occasions

  • Can you help me organise a surprise marriage proposal at Casa San Agustin?

    The concierge can arrange petals, candles, champagne, music, and small details in the room for a marriage proposal or romantic surprise.

  • Can the hotel organise an intimate birthday party with special decorations and a personalised cake?

    The concierge can coordinate decorations, cake, music, and a photographer for a birthday or special celebration at the hotel or restaurant.

  • Is it possible to order a bouquet or special floral decoration for a particular occasion?

    The concierge can arrange bouquets, petals, and floral decorations for the room, a dinner, or a private event.

Shopping & Luxury Services

  • Can the concierge recommend designer boutiques or luxury crafts in Cartagena?

    The concierge can recommend designer boutiques, quality local artisans, and trusted jewellers in the old town.

  • Is it possible to organise a private shopping session with delivery of purchases to the hotel?

    The concierge can connect with boutiques for private fittings, delivery to the hotel, and alteration services if available.

Family Activities

  • Can you suggest activities and excursions suitable for families with children from Casa San Agustin?

    The concierge can recommend and book child-friendly activities, such as beach outings, short tours, or cultural workshops suitable for their age.

Personalized Experiences

  • Can the hotel organise a Colombian cooking class or a tasting of local products?

    The concierge can organise private Colombian cooking classes, including local market visits and preparation of regional specialities, depending on partner availability.

  • Can I ask the concierge to plan a fully personalised stay in Cartagena and the surrounding area?

    The concierge can create a tailored programme combining tours, gastronomy, beach, and wellness, based on your interests and the duration of your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits