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5★ · Hong Kong

The Upper House

Upper House, 88 Queensway, Admiralty, Hong Kong, Hong Kong

4.64.6/5868 reviews · Google rating
  • Just 117 rooms
  • Rooms from 68 sq m
  • Salisterra on the top floor
  • Salisterra awarded 1 Michelin star

Hotel 5-star in Hong Kong, in the heart of Hong Kong, featuring a Michelin-starred restaurant, 24-hour concierge and rooms from 68 sq m.

What restaurants are available at The Upper House in Hong Kong?

The hotel has several dining and drinking venues, including Salisterra, The Lawn, Green Room, The Tea Room, Sui Tang Li, Café Gray Deluxe and Ami.

Salisterra is on the top floor and holds 1 Michelin star. Ami is also a Michelin-starred restaurant.

What are the rooms like at The Upper House in Hong Kong?

One of the hotel’s defining features is space. It has just 117 rooms, and none is smaller than 68 sq m.

That makes a real difference in Hong Kong, especially after a long-haul flight. The room feels like a proper living space, not just a city base.

What can you do within walking distance of The Upper House in Hong Kong?

Several outings are easy on foot. Hopewell Centre is 8 minutes away, the Hong Kong Observation Wheel 12 minutes, and Lan Kwai Fong 14 minutes.

For a cultural stop, Tai Kwun and the Central-Mid-Levels Escalators are also walkable. The Concierge can help shape the route around your pace.

A word from the Concierge

The Upper House through the Concierge's eyes

Here, everything begins with space, a rarity in Hong Kong. The Upper House opened in 2009 with only 117 rooms, none of which are smaller than 68 m². This is not just a brochure detail; it transforms your arrival after a long-haul flight and the way you experience your room. You do not enter a well-designed urban box; instead, you take possession of a serene volume, crafted for more than just one night. At the dining table, the simple reference point is Salisterra, located on the top floor. The Michelin Guide awards it 1 star, and Ricardo Chaneton will appear as a culinary consultant in 2025. If you want to quickly grasp the essence of this address, start there. Then, order the Galician Lemonade, a blend of Nordés gin, Ceylon tea, lemon, pineapple, and rosemary. The rest follows the same logic: a more discreet bar, Green Room, clear breaks at The Tea Room, and a suspended garden named The Lawn. Even the access maintains this precise tone: expect around 40 minutes from Hong Kong International Airport. In a city captured a thousand times by Wong Kar-wai, this establishment chooses restraint and holds it throughout.

Why choose The Upper House?

The Upper House is an exceptional address in Hong Kong, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Just 117 rooms
  • Rooms from 68 sq m
  • Salisterra on the top floor
  • Salisterra awarded 1 Michelin star
  • Ricardo Chaneton, culinary consultant in 2025
  • Signature Galician Lemonade

Rooms & suites

Stylish The Upper House Hong Kong

Family Suite

145 sqm family suite with a king bed, dedicated kids’ room with bunk bed, fully equipped kitchen, laundry area, and space for up to 5 guests.

  • 145 sqm
  • King
  • 5 guests
View room
Stylish The Upper House Hong Kong

Deluxe Courtyard Suite

A 216 sqm minimalist two-bedroom suite with a king bed, spacious living area, private garden courtyard, and space for up to 5 guests.

  • 216 sqm
  • King
  • 5 guests
View room
Modern gym at The Upper House Hong Kong

Apartment 100

A 100 sqm one-bedroom apartment with a King bed, an oversized living area, minimalist design, a spa-inspired bathroom, and space for up to 3 guests.

  • 100 sqm
  • King
  • 3 guests
View room
Stylish The Upper House Hong Kong

Penthouse

287 sqm two-storey Penthouse with a King bed, private library, double-sided fireplace, and a private terrace with jacuzzi, for up to 3 guests.

  • 287 sqm
  • King
  • 3 guests
View room
Stylish The Upper House Hong Kong

Deluxe Temple Suite

117 sqm suite with a king bed, private balcony, spa-inspired bathroom and contemporary Chinese design, for up to 3 guests.

  • 117 sqm
  • King
  • 3 guests
View room
Stylish The Upper House Hong Kong

Temple Suite

90 sqm suite with a king bed, separate bedroom, rain shower, oval bathtub, and space for up to 3 guests.

  • 90 sqm
  • King
  • 3 guests
View room
Elegant The Upper House Hong Kong

Apartment 90

90 sqm one-bedroom apartment with a king bed, full kitchen, laundry suite, and space for up to 3 guests.

  • 90 sqm
  • King
  • 3 guests
View room
Elegant The Upper House Hong Kong

Loft Suite

106 sqm duplex suite with a king bed, garden views, a generous living area, a deep soaking tub, and space for 3 guests.

  • 106 sqm
  • King
  • 3 guests
View room

The hotel at a glance

Services & amenities

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

7 on-site dining venues, including 2 Michelin stars.

  • Salisterra

    1 Michelin star

    Restaurant

    Chef: Tanaka
    Chef: Tanaka

    Highlights

    • Mediterranean
    • The tasting menu is an ode to local produce, kicking off with a selection of chilled appetisers such as mala lamb belly, and razor clam with Yunnan chilli.
    Practical information
    Official website

    The concierge’s word — At Salisterra, let Chef Tanaka’s tasting menu lead the way: a refined Mediterranean take on local produce, with particularly well-judged chilled starters.

  • The Lawn

    Bar

    Highlights

    • A secret garden for sips and pop-ups
    • perfect for picnic-style cocktails, garden bites and a good glass of wine.
    Practical information
    Official website

    The concierge’s word — If you want to slip away for a drink, The Lawn is the secret garden for picnic-style cocktails, garden bites, and a good glass of wine.

  • Green Room

    Lounge

    Highlights

    • close chats and new encounters over deceptively simple craft cocktails.
    Practical information
    Official website

    The concierge’s word — At Green Room, settle in for a close chat or let the evening open onto new encounters over deceptively simple craft cocktails.

  • The Tea Room

    Tea room

    Highlights

    • Tea, coffee and light bites.
    Practical information
    Official website

    The concierge’s word — At The Tea Room, settle in for tea or coffee with a few light bites, perfect between two appointments.

  • Sui Tang Li

    Restaurant

    Chef: Tony Ye
    Chef: Tony Ye

    Highlights

    • Join Chef Tony Ye of Sui Tang Li on a taste journey to the Bohai Bay, where fresh encounters await.
    Practical information
    Official website

    The concierge’s word — If you book a table, let Tony Ye guide you to Bohai Bay: an ideal stop for fresh, transportive flavors.

  • Café Gray Deluxe

    Restaurant

    Highlights

    • modern European cuisine
    • Café Gray Deluxe pairs modern European cuisine with Maison 21G’s fragrance expertise, uniting flavour and scent in a single experience.
    Practical information
    Official website

    The concierge’s word — At Café Gray Deluxe, go for this rare meeting of modern European cuisine and Maison 21G’s fragrance expertise, for a truly distinctive experience.

  • Ami

    1 Michelin star

    Restaurant

    Highlights

    • French
    • hand-chopped Wagyu beef tartare, yellow chicken and seafood vol au vent
    Practical information
    Official website

    The concierge’s word — At Ami, The Upper House’s Michelin-starred French table, go for the hand-chopped Wagyu beef tartare or the yellow chicken and seafood vol au vent.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 1 MICHELIN Star — Salisterra
    Guide MICHELIN
    View source

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2009 (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Upper House, 88 Queensway, Admiralty, Hong Kong

Map showing the location of The Upper House
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 868 reviews

5/5alvaro fernandez

Understated luxury as its best.Less is more philosophy beautifully executed.Serviceis top notch without being intrusive. Excellent maintenance and great materials. Love the water filter set up in the room to avoid…

5/5Catalina von Bonin

The Upper House truly exceeded all our expectations. From the moment we arrived, everything felt different to what we are used to. Instead of a traditional check-in, we were taken straight to our room and welcomed…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Hopewell CentreTourist attraction

    639 m · 8 min walk

    Hopewell Centre, an iconic office building, is an eight-minute walk away.

    Practical information

    The concierge’s word — For a short urban break, stop by Hopewell Centre, an iconic office building, an 8-minute walk from the hotel.

  • Hong Kong Observation WheelTourist attraction

    987 m · 12 min walk

    Ferris wheel located 987 meters away, providing panoramic views of Victoria Harbour and the Hong Kong skyline.

    Practical information

    The concierge’s word — For a light break, hop on the Hong Kong Observation Wheel at the end of the day: the panoramic views over Victoria Harbour and Hong Kong’s skyline really open up.

  • Lan Kwai FongCultural landmark

    1.2 km · 14 min walk

    Lan Kwai Fong, a lively cultural landmark, is a popular meeting place in Hong Kong.

    Practical information

    The concierge’s word — For a lively break in Hong Kong, head to Lan Kwai Fong: a good meeting spot if you feel like seeing the city in motion.

  • Tai KwunCultural landmark

    1.3 km · 16 min walk

    Tai Kwun, a cultural site a thirteen-minute walk away, is dedicated to the art and history of Hong Kong.

    Practical information

    The concierge’s word — A 13-minute walk away, Tai Kwun offers a break between Hong Kong art and history, ideal during the day for a change of pace from the city.

  • Central-Mid-Levels EscalatorsTourist attraction

    1.4 km · 16 min walk

    The Central-Mid-Levels Escalators, a public transport system, provide a unique experience in Hong Kong.

    Practical information

    The concierge’s word — Perfect for getting between Central and Mid-Levels effortlessly, with a distinctly Hong Kong interlude along a public transport system turned tourist sight.

  • Jenny Bakery Sheung WanTourist attraction

    1.5 km · 19 min walk

    Bakery a fifteen-minute walk away, offering a variety of fresh baked goods.

    Practical information

    The concierge’s word — For a simple break between outings, head to Jenny Bakery Sheung Wan: a bakery 15 minutes away on foot, ideal for something fresh.

  • Temple de Man MoPlace of worship

    1.8 km · 3 min by car

    Man Mo Temple, a place of worship to visit, representing the culture and spirituality of Hong Kong.

    Practical information

    The concierge’s word — For a calm break between appointments, Man Mo Temple offers a simple glimpse into Hong Kong’s culture and spirituality.

  • Centre culturel de Hong KongTourist attraction

    1.9 km · 3 min by car

    Cultural center an eighteen-minute walk away, dedicated to the arts and culture of Hong Kong.

    Practical information

    The concierge’s word — For a cultural break, head to the Hong Kong Cultural Centre in the late afternoon: Hong Kong’s arts and culture await you there.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Tsim Sha Tsui Star Ferry PierMarina

    1.8 km · 3 min by car

    Marina providing opportunities for boat excursions in Victoria Harbour.

    Practical information

    The concierge’s word — For a waterside break, head to Tsim Sha Tsui Star Ferry Pier when you’re in the mood for a boat excursion on Victoria Harbour.

  • Victoria ParkPark

    2.4 km · 4 min by car

    Victoria Park, an urban park featuring green spaces and recreational facilities.

    Practical information

    The concierge’s word — For a green break between appointments, head to Victoria Park: an urban park with green spaces and leisure facilities.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Central MarketShopping mall

    1.3 km · 16 min walk

    Shopping mall offering a variety of shops and services, located 1335 meters away.

  • Temple Street Night MarketMarket

    3.2 km · 6 min by car

    Lively market offering a variety of local products and souvenirs.

Around the hotel

Our full Hong Kong guide

A luxury travel guide to Hong Kong, from Central and its palaces to Victoria Harbour and The Peak: skyline, shopping, Cantonese cuisine, and the Southern Islands.

Read the Hong Kong guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Upper House Hong Kong?

    Check-in is generally from 3 PM and check-out until 12 PM, depending on the booking conditions and availability on the day.

  • Can I check in early?

    Early check-in may be granted depending on occupancy; it is recommended to request it in advance, and an additional charge may apply depending on the arrival time.

  • Is it possible to request a late check-out at The Upper House?

    Late check-out is possible depending on availability on the day and may incur additional charges; it must be requested at the reception on the same day or the day before.

  • Are airport transfers offered?

    An airport meet and greet and transfer service can be arranged for an additional fee, to be booked in advance with the establishment or through the concierge.

  • What documents are required at hotel check-in?

    Check-in formalities require a photo ID and a valid credit card presented upon arrival to guarantee the stay and incidental charges.

Location & Access

  • Where is The Upper House Hong Kong located on Hong Kong Island?

    The Upper House is located above the Pacific Place shopping centre, 88 Queensway, Admiralty, ideally situated between Central and Wanchai on Hong Kong Island.

  • Is The Upper House directly connected to the metro and public transport?

    The hotel is directly connected to the MTR Admiralty station and the Queensway tram lines, making access to major areas of Hong Kong easy.

  • What is the distance between the hotel and the airport?

    The journey between Hong Kong International Airport and The Upper House is approximately 35 to 40 kilometres, usually taking less than an hour by taxi depending on traffic.

  • How do I drive to and park near The Upper House?

    The hotel is connected to the Pacific Place complex which offers a large parking facility, with several hundred paid parking spaces available for guests.

Rooms & Amenities

  • How many rooms and suites does The Upper House have and what views are offered?

    The Upper House has 117 spacious rooms and suites, with views of the city or the harbour depending on the category booked.

  • What amenities are found in the rooms of The Upper House Hong Kong?

    The rooms are equipped with Wi-Fi, a television, a minibar, a designer bathroom, and high-end amenities; some feature large bay windows offering panoramic views.

  • Do the rooms have a bathtub and are they non-smoking?

    The rooms are non-smoking, with designer bathrooms generally equipped with a shower; the systematic presence of bathtubs is not guaranteed in all categories.

  • Are the rooms at The Upper House equipped with a kitchen or kitchenette?

    No, The Upper House does not offer a kitchen in the rooms; only hotel facilities and room service allow for dining on-site.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel and in the rooms, with high-speed connection included for guests.

  • What services are included in the stay at The Upper House Hong Kong?

    Daily housekeeping, concierge service, 24-hour reception, and access to the gym are generally included services for guests.

  • Does the hotel offer laundry and dry cleaning services?

    A laundry and dry cleaning service is offered, generally at an additional cost and with varying times depending on the type of service requested.

  • Can you exchange money or find an ATM at The Upper House?

    Currency exchange services and an ATM are available, allowing guests to obtain local cash directly within or near the hotel.

  • Does the hotel have parking?

    The Upper House has parking available. The property offers private on-site parking, charged by the hour or day, as well as valet options indicated in the pricing conditions.

Dining

  • What type of breakfast is offered?

    Breakfast is served on-site, with a choice of à la carte or menu options, and is charged extra when not included in the room rate.

  • What restaurants and bars are available at The Upper House Hong Kong?

    The hotel features at least one European cuisine restaurant and a bar, offering a contemporary menu and city views, open to guests and visitors.

  • Is room service available at all hours?

    Room service is available, allowing guests to order meals and drinks to their room according to the current menu hours.

  • Does the hotel offer vegetarian or special dietary options at breakfast?

    Options suitable for dietary restrictions may be offered, such as vegetarian or gluten-free dishes; it is advisable to mention this when booking or upon arrival.

Spa & Wellness

  • Does The Upper House have a spa or wellness services on site?

    The hotel does not have a full spa with dedicated facilities, but offers a menu of in-room treatments and massages, as well as regular yoga sessions.

  • Is there a gym or fitness centre at the hotel?

    The Upper House has a gym open 24 hours a day, equipped with modern fitness equipment, accessible free of charge to guests.

  • Are yoga classes or wellness activities offered to guests of The Upper House?

    Yoga sessions are sometimes organised in the atrium or on the lawn at weekends, depending on the weather and the current schedule.

  • Does the hotel have a swimming pool?

    The Upper House does not have a swimming pool, either indoor or outdoor, so guests do not have access to a pool on site.

Activities & Leisure

  • What leisure activities are available in the immediate vicinity of The Upper House?

    The hotel is connected to the Pacific Place shopping centre, which offers a cinema, shops, and restaurants, and is a short distance from the lively areas of Central and Wanchai.

  • Can massages or treatments be booked without leaving the hotel?

    Massages and treatments can be arranged in-room via the wellness menu, providing an alternative to a traditional spa for relaxation on site.

  • Is The Upper House well located for visiting the main tourist sites in Hong Kong?

    The location allows easy access to Victoria Peak, temples, museums, and the waterfront, either on foot or by transport from Admiralty.

Family & Kids

  • Does the hotel offer babysitting services or facilities for children?

    A babysitting service may be offered through external providers, to be arranged with the concierge, and a children's play area is sometimes available.

  • Can children stay for free in their parents' room at The Upper House?

    A child aged 11 or under can generally stay for free in their parents' room using existing bedding; extra beds are charged additionally.

  • Is the hotel suitable for a family stay with young children?

    Child-friendly menus and equipment can be provided upon request, such as high chairs in the restaurant and possible simple games or activities.

Pets

  • Are pets allowed at The Upper House?

    Pets are generally not allowed at The Upper House, unless specifically indicated for certain offers or events.

  • Are guide dogs or assistance animals allowed in the establishment?

    Assistance dogs may be accepted in accordance with local regulations, provided the hotel is informed in advance to arrange for their reception.

  • Are there pet-sitting services offered by the hotel?

    No pet-sitting services are provided on-site; it is advisable to use external kennels or pet-sitters located in Hong Kong.

Accessibility

  • Is The Upper House accessible to people with reduced mobility?

    The establishment has wheelchair-accessible entrances and elevators serving the rooms and common areas.

  • Are there specially adapted rooms for disabled guests?

    Accessible rooms may be offered, equipped with specific facilities; availability must be confirmed at the time of booking.

  • Are the common areas of the hotel easily accessible by wheelchair?

    The common areas, including the reception, restaurants, and elevators, are designed to be accessible, with appropriate signage in the building.

Billing & Policies

  • What payment methods are accepted at The Upper House Hong Kong?

    The property accepts major credit cards such as American Express, Visa, Mastercard, UnionPay, as well as cash payments according to the applicable terms.

  • What is the hotel's cancellation policy?

    The cancellation conditions vary according to the rate and period; they are specified at the time of booking and on the stay confirmation.

  • Are there any local taxes to pay?

    Are there any local taxes to pay? Local taxes and service charges may be added to the room rate, detailed on the confirmation and at the final settlement.

  • Is a security deposit required at check-in at The Upper House?

    A security deposit or pre-authorisation on a credit card may be requested upon arrival to cover extras during the stay.

  • Can we obtain a detailed invoice separating accommodation and dining charges?

    Contact the concierge to confirm the arrangements for the day.

Sustainability

  • What eco-friendly initiatives are implemented at The Upper House Hong Kong?

    The hotel promotes several initiatives such as paperless check-in, filtered water in rooms, and bathroom products in more sustainable containers.

  • Does the hotel offer the reuse of towels and sheets to reduce water consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Does The Upper House implement a programme to reduce single-use plastics?

    Contact the concierge to confirm the arrangements for the day.

  • Are local or responsible products prioritised in the hotel's dining?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — The Upper House

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Hong Kong airport and The Upper House?

    The concierge can organise a private car transfer with a driver between the airport and The Upper House, with personalised welcome and billing to the room subject to availability.

  • Can the concierge arrange a transfer to other luxury hotels such as the Four Seasons Hong Kong or the St. Regis Hong Kong?

    The concierge can book a limousine or taxi service to the Mandarin Oriental Hong Kong, Four Seasons Hong Kong or St. Regis Hong Kong, with advice on travel times.

  • Can you help me plan my public transport journeys from the hotel?

    The concierge can provide a detailed itinerary by MTR, tram or taxi from The Upper House to major sites such as Central, Tsim Sha Tsui or the Peak Tram.

  • Is it possible to book a car with a driver for a few hours from the hotel?

    The concierge can book a car with a driver by the hour or for the day for sightseeing, business meetings or shopping, according to your schedule and preferences.

Restaurant Reservations

  • Can you book tables at fine dining restaurants in Central and nearby hotels?

    Reservations are made through the concierge, who can secure tables at fine dining restaurants in Central, at the Mandarin Hong Kong, Four Seasons Hong Kong or other luxury hotels.

  • Can the concierge arrange a romantic dinner at Salisterra Hong Kong with a view of the city?

    The concierge can organise a romantic dinner at Salisterra Hong Kong or another restaurant with a view, with menu selection and personalised requests.

  • Can you help me find and book child-friendly restaurants near the hotel?

    The concierge can recommend and book family-friendly restaurants near Pacific Place or in other areas of Hong Kong.

Spa Bookings

  • Is it possible to book spa treatments or massages through the hotel concierge?

    The concierge can book massages and treatments in-room or at nearby partner spas, according to the desired time slots.

  • Can you create a personalised wellness programme with yoga and treatments during my stay?

    The concierge can organise a wellness programme including yoga classes, access to the gym and treatments at a partner spa.

  • Can you arrange a couples massage for guests staying at The Upper House?

    The concierge can book couples treatments in-room or at a nearby spa, with coordinated timings and special requests.

Excursions & Cultural Visits

  • Can you organise a private tour of Hong Kong Island departing from the hotel?

    The concierge can organise a private tour of Hong Kong Island including Victoria Peak, Central, Sheung Wan, and historical districts.

  • Can the concierge organise day trips to Lantau or other islands?

    The concierge can book day trips to Lantau, nearby islands, or guided tours in French or English.

  • Can you suggest themed guided tours (gastronomy, art, history) from The Upper House?

    The concierge can recommend themed guided tours, such as street food, contemporary art, or colonial history, with certified guides.

Special Occasions

  • Can you help organise a wedding ceremony or reception at The Upper House Hong Kong?

    The concierge can coordinate the privatisation of spaces at The Upper House, decoration, catering, and photography for a wedding or intimate ceremony.

  • Can the concierge prepare a romantic surprise or a birthday in the room?

    The concierge can organise a surprise in the room with flowers, champagne, cake, and decoration for a birthday or marriage proposal.

  • Can you help me estimate and organise an overall budget for a small wedding or private event at the hotel?

    The concierge can offer tailored event packages, including accommodation, catering, and activities, for a pre-defined budget.

Shopping & Luxury Services

  • Can you organise a personalised luxury shopping session in the boutiques of Pacific Place?

    The concierge can recommend luxury boutiques at Pacific Place and Central, and arrange personalised shopping appointments.

  • Can the concierge book a personal shopper or stylist in Hong Kong?

    The concierge can arrange for personal shopper and stylist services, with pick-up from the hotel.

  • Can you handle gift or bottle purchases to be delivered directly to my room?

    The concierge can organise the delivery of groceries, gifts, or bottles to the room, as well as gift wrapping upon request.

Family Activities

  • Can you recommend activities to do with children from The Upper House?

    The concierge can suggest family activities such as Ocean Park, Disneyland Hong Kong, or child-friendly museums, with practical information.

  • Can the concierge help me find a babysitting service during my stay?

    The concierge can assist in arranging a babysitting service with approved providers, depending on the age of the children and the desired timings.

  • Can you create a day programme suitable for a family with young children?

    The concierge can develop a family-friendly itinerary for a day, including attractions, meal breaks, and routes suitable for young children.

Personalized Experiences

  • Is it possible to book a photographer for a private shoot at the hotel and in the area?

    The concierge can organise a private photo shoot in and around the hotel, with a professional photographer and optional beauty services.

  • Can you organise a customised evening to discover the best bars and views of Hong Kong?

    The concierge can design a bespoke evening that includes dinner, a cocktail bar, transportation, and recommendations for iconic locations in Hong Kong.

  • Can the concierge organise authentic local experiences around Hong Kong cuisine and markets?

    The concierge can offer unique experiences such as local cooking classes, market tours, or meetings with artisans, based on your interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

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