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5★ · Tokyo

The Tokyo Station Hotel

Japon, 〒100-0005 Tokyo, Chiyoda City, Marunouchi, 1-chōme−9−1 東京ステーションホテル, Tokyo

4.54.5/53,759 reviews · Google rating
  • In the heart of Tokyo Station
  • 150-key hotel
  • Just one suite
  • 24-hour room service

Hotel 5-star in Tokyo, Japan, in the heart of Tokyo, featuring 24-hour room service, rooms up to 173 sqm and a Tokyo Station address.

Is there really a hotel inside Tokyo Station?

Yes. The Tokyo Station Hotel is directly integrated into Tokyo Station, which makes it a very practical base for both arrivals and departures.

The front desk and concierge are available 24 hours a day. Luggage storage also helps with tight schedules.

What makes The Tokyo Station Hotel distinctive for a stay in Tokyo?

Its real strength is the pace of the stay, organised around Tokyo Station. The property works especially well for early arrivals, late returns and short stopovers.

The hotel also keeps a relatively contained format, with 150 rooms only. Rooms range from 22 sqm to 173 sqm, with just one suite.

How much does a stay at The Tokyo Station Hotel cost?

Rates vary depending on your dates and the room category selected. Room size makes a meaningful difference to the overall budget.

For an accurate price, it is best to check your exact dates or ask the Concierge. That is the most reliable way to compare options.

A word from the Concierge

The Tokyo Station Hotel through the Concierge's eyes

Here, you do not simply choose a hotel in Tokyo; you choose a rhythm, aligned with the departures, arrivals, and the precise mechanics of Tokyo Station. This is what makes this address unique. You will be staying in a house with 150 keys, of which only one is a suite, and room service is available 24 hours a day. Few centrally located establishments maintain this level of discipline without falling into anonymity. A good reference point is also the proportions: rooms start at 22 m² and go up to 173 m², which truly changes the way space is occupied in the city. When it comes to dining, be sure to note ブラン ルージュ and the name of chef 石原雅弘. His French interpretation of Japanese ingredients offers a tone that is clearer than demonstrative. As for the rest, one must accept that some aspects remain a work in progress. The detailed history is lacking, as is the architecture, although the reference to Tokyo Station is already sufficient to situate the cultural backdrop. Practically speaking, the establishment operates with clear timings: check-in at 3 PM and check-out at 12 PM. In Tokyo, this clarity often speaks louder than a lengthy discourse.

Why choose The Tokyo Station Hotel?

The Tokyo Station Hotel is an exceptional address in Tokyo, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Tokyo Station
  • 150-key hotel
  • Just one suite
  • 24-hour room service
  • Rooms from 22 to 173 sqm
  • Bran Rouge by chef Masahiro Ishihara

Rooms & suites

The hotel at a glance

Services & amenities

Dining

3
  • Fine-dining restaurant
  • Bar
  • 24-hour room service

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Cancellation

Free cancellation

Pets

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: Japon, 〒100-0005 Tokyo, Chiyoda City, Marunouchi, 1-chōme−9−1 東京ステーションホテル

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 3,759 reviews

5/5KENNY KHOO

Japan can be overwhelming, but the team at the Tokyo Station Hotel made us feel like we were in a safe pair of hands. The team is kind and sincere in every interaction. They even brought us to the train platform on our…

5/5陳孟生

The hotel was fantastic overall. The historical traces inside tell the story of its glorious past. Ms. 宮本 at the front desk was incredibly friendly, making me feel right at home. This stay included a guided tour, with…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Marunouchi Tokyo Station SquareTourist attraction

    on site · 1 min walk

    Marunouchi Tokyo Station Square, a tourist attraction just one minute's walk away, showcasing modern architecture and the bustling atmosphere of Tokyo Station.

    Practical information

    The concierge’s wordA 1-minute walk away, take a detour to Marunouchi Tokyo Station Square for an urban pause between modern architecture and the buzz of Tokyo Station.

  • Mitsubishi Ichigokan MuseumTourist attraction

    358 m · 4 min walk

    Art museum a four-minute walk away, featuring various exhibitions on art and culture.

    Practical information

    The concierge’s wordA 4-minute walk away, Mitsubishi Ichigokan Museum makes an ideal cultural pause between appointments, especially if you’re in the mood for varied exhibitions.

  • Creative Museum TokyoMuseum

    601 m · 7 min walk

    Museum a seven-minute walk away, dedicated to the exploration of contemporary art and creativity.

    Practical information

    The concierge’s wordA 7-minute walk away, this museum makes a great creative break around contemporary art, ideal if you’re in the mood for something inspiring.

  • Ginza ItoyaArt gallery

    883 m · 11 min walk

    Ginza Itoya, an art gallery, is a place to visit to explore contemporary works and various exhibitions.

    Practical information

    The concierge’s wordIf you're in the mood for a creative break in Tokyo, Ginza Itoya is well suited to a visit centered on contemporary works and varied exhibitions.

  • Théâtre TakarazukaPerforming arts

    1.1 km · 13 min walk

    Theater located 1,099 meters away, offering a variety of performing arts shows.

    Practical information

    The concierge’s wordIdeal for a cultural break in Tokyo, this theater suits you well if you’re in the mood for an evening of varied performances.

  • ART AQUARIUM MUSEUMAquarium

    1.1 km · 14 min walk

    Art museum a thirteen-minute walk away, dedicated to aquatic art and showcasing various marine species.

    Practical information

    The concierge’s wordA 13-minute walk away, it’s a calm break if you’re in the mood for a different kind of museum, blending aquatic art and marine species.

  • KōkyoTourist attraction

    1.3 km · 15 min walk

    Kōkyo, the imperial castle of Tokyo, is a historical site to visit.

    Practical information

    The concierge’s wordFor a historical break in the heart of Tokyo, head to Kōkyo if you’re in the mood for a sightseeing spot around the Imperial Castle.

  • Kabuki-zaPerforming arts

    1.3 km · 16 min walk

    Performance arts theater located 1.3 km away, dedicated to the presentation of kabuki, a traditional Japanese theatrical art.

    Practical information

    The concierge’s wordIf you’re after a cultural break in Tokyo, Kabuki-za is ideal for discovering kabuki, a traditional Japanese theatrical art.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jardin national de Kokyo GaienNational park

    691 m · 8 min walk

    National park an eight-minute walk away, providing green space to relax and enjoy nature in an urban setting.

    Practical information

    The concierge’s wordAn 8-minute walk away, Kokyo Gaien National Garden offers a green pause to catch your breath between appointments in the heart of Tokyo.

  • Jardins Est du Palais ImpérialNational park

    1.0 km · 12 min walk

    National park one kilometer away, providing a green space suitable for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Tokyo, head to the East Gardens of the Imperial Palace: ideal for a calm stroll or a moment to unwind.

  • Parc HibiyaPark

    1.2 km · 15 min walk

    Hibiya Park, a green space ideal for relaxation and walks.

    Practical information

    The concierge’s wordFor a quiet break or a stroll between plans, Hibiya Park offers a green pause right in the heart of Tokyo.

  • Chidorigafuchi ParkPark

    2.0 km · 3 min by car

    Park in Tokyo, providing a green space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break in Tokyo, head to Chidorigafuchi Park for a quiet stroll or a relaxing pause.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Tokyo Character StreetShopping mall

    275 m · 3 min walk

    Shopping mall three minutes' walk away, offering a variety of themed shops and souvenirs related to Japanese culture.

  • Tokyo Kotsu KaikanShopping mall

    693 m · 8 min walk

    Shopping mall an eight-minute walk away, featuring a variety of shops and services.

Places to visit nearby

The sights, landmarks and walks I recommend around The Tokyo Station Hotel — each place has its own detailed guide.

Around the hotel

Our full Tokyo guide

Tokyo pairs imperial gravity with hyper-modern urban precision.

Read the Tokyo guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Tokyo Station Hotel?

    Standard check-in starts at 3 PM and check-out must be completed by 12 PM, according to the main booking centres.

  • Does the hotel have parking?

    Parking is available on the premises with access from the Marunouchi area, but terms and rates may vary depending on the period. Contact the concierge to confirm the terms for the day.

  • Can I leave my luggage at the hotel before check-in or after checking out?

    Yes, a luggage storage service is available to keep your bags before check-in or after check-out.

  • Can I do an early check-in?

    Early check-in is sometimes possible depending on availability, often for an additional fee or subject to the room being ready.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out may be granted depending on hotel occupancy, generally for an additional fee to be confirmed at reception.

Location & Access

  • Where exactly is The Tokyo Station Hotel located in Tokyo?

    The hotel is located at 1-9-1 Marunouchi, Chiyoda-ku, directly integrated into the historic building of Tokyo Station on the Marunouchi side.

  • How do I get to the hotel from Haneda and Narita airports by public transport?

    From Haneda Airport, expect about 30 to 40 minutes by monorail then JR or taxi to Tokyo Station. From Narita, the Narita Express connects directly to Tokyo Station in about one hour.

  • Is the hotel directly connected to Tokyo Station for Shinkansen and other JR trains?

    The Tokyo Station Hotel is literally within the Tokyo Station building, providing direct access to JR lines, Shinkansen, and nearby metro.

  • What is the distance between the hotel and the airport?

    Haneda Airport is located about 20 km and Narita about 60 km from the hotel, with travel times varying depending on the mode of transport.

  • Are airport transfers offered?

    Private car or taxi transfer services can be arranged through the hotel or external providers upon request. Contact the concierge to confirm the terms for the day.

Rooms & Amenities

  • Is The Tokyo Station Hotel a 5-star or 4-star hotel?

    The Tokyo Station Hotel is rated as a 4-star luxury hotel by several international platforms and hotel guides.

  • What types of rooms and suites are available at The Tokyo Station Hotel?

    The hotel offers different categories, ranging from Standard and Classic rooms to Dome Side rooms and more spacious suites, with varied views of the station or the city.

  • What amenities can be found in the hotel rooms?

    Rooms generally include a television, minibar, coffee machine or kettle, desk, equipped bathroom, and quality toiletries, according to the descriptions from major distributors.

  • Do the pyjamas provided at Tokyo Station Hotel include matching trousers?

    Pyjamas are provided in the room, but the cut and presence of trousers may vary depending on the model and size. Contact the concierge to confirm the details for the day.

  • Is The Tokyo Station Hotel one of the most prestigious hotels in Tokyo?

    The most luxurious hotels in Tokyo generally include establishments from major international chains and a few historic hotels, among which The Tokyo Station Hotel is often cited as an iconic high-end address.

  • Can guests take toiletries and other amenities from The Tokyo Station Hotel?

    Some toiletries or small supplies may be taken, but other items such as pyjamas or accessories are generally to be left on site, unless stated otherwise. Contact the concierge to confirm the current arrangements.

Included Services

  • Is Wi-Fi available in the hotel?

    All rooms have free Wi-Fi, and Wi-Fi is offered in most common areas of the hotel.

  • Does the hotel have a gym or fitness centre?

    A fitness room or health club is available for guests, equipped with basic cardio and weight training equipment.

  • What are the main services included during a stay at The Tokyo Station Hotel?

    Concierge services, 24-hour reception, and daily cleaning are included for guests staying at the hotel.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet style, in both Western and Japanese versions, with a wide selection of hot and cold dishes according to reviews and descriptions.

  • How many restaurants and bars are available within The Tokyo Station Hotel?

    The Tokyo Station Hotel has several restaurants and bars, including options for Japanese and Western cuisine, as well as a stylish bar that is highly regarded.

  • Does the hotel offer lunch packages or lunch menus accessible to non-residents?

    Lunch and dinner menus are offered, with lunch packages being very popular, especially during the week. Contact the concierge to confirm the details for the day.

  • Is room service available for dining in the room?

    A room service is available, with a selection of dishes and drinks that can be served in the room during specified hours.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel does not have an indoor or outdoor swimming pool according to the main equipment descriptions.

  • Is there a spa or massage services at The Tokyo Station Hotel?

    A wellness area and spa or massage services are offered, sometimes through dedicated rooms or partner providers, by reservation.

  • Is access to wellness facilities free for hotel guests?

    A gym is available and some offers may include access to the health club, but fees may apply for certain wellness services.

Activities & Leisure

  • What shopping or walking activities are available directly around The Tokyo Station Hotel?

    The location within the Tokyo Station building allows direct access to numerous shops, shopping galleries, and lively underground passages.

  • Is there a guided tour of the interior of Tokyo Station Hotel or its historic building?

    The hotel sometimes organises tours or explanations about the history of the building and the station, but these programmes vary. Contact the concierge to confirm the arrangements for the day.

  • What major tourist sites can be reached on foot from the hotel?

    Its proximity to the Imperial Palace, gardens, and the Ginza district offers many opportunities for cultural walks and evening outings.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Rooms that can accommodate families are offered and children are welcome, subject to the capacity conditions of each category.

  • Can a baby cot or extra bed for a child be requested in the room?

    Baby cots or extra beds may be available for certain room categories, generally upon prior request and sometimes with an additional charge.

  • Are there child-friendly activities in the immediate vicinity of The Tokyo Station Hotel?

    The Marunouchi area and the proximity of Tokyo Station offer many family-friendly activities, such as shopping, restaurants, and attractions easily accessible by train.

Pets

  • Are pets allowed at The Tokyo Station Hotel?

    Pets are not allowed at The Tokyo Station Hotel, according to the conditions stated by several major booking sites.

  • Does the hotel offer special services for pets?

    No pet sitting or equipment services are offered on-site, and it is recommended to arrange an external solution for pets.

  • Are guide dogs or assistance animals allowed at the hotel?

    Assistance dogs may be permitted according to local regulations and the hotel's policy. Please contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is The Tokyo Station Hotel easily accessible by wheelchair from Tokyo Station?

    The hotel has direct or very close access to public transport, with elevators and accessible points in the Tokyo Station building.

  • Does the hotel offer rooms specifically adapted for people with reduced mobility?

    Some rooms and bathrooms are designed for people with reduced mobility, but their number and configuration may vary. Please contact the concierge to confirm the arrangements for the day.

  • Can the staff assist with movement within the station and hotel for those with reduced mobility?

    The hotel staff are accustomed to assisting guests with luggage and orientation in the vast Tokyo Station complex, which facilitates movement for those with specific needs.

Billing & Policies

  • Is The Tokyo Station Hotel considered an expensive hotel in Tokyo?

    The Tokyo Station Hotel is a historic luxury establishment, generally positioned in a high price range but with variations depending on the season and offers.

  • What is the approximate budget for a night at The Tokyo Station Hotel?

    Rates vary significantly depending on the season, but booking platforms indicate prices of several hundred US dollars per night for a standard room.

  • What is the hotel's cancellation policy?

    Cancellation policies depend on the rate booked, ranging from non-refundable to free cancellation up to a certain date, according to the conditions displayed at the time of booking.

  • Are there any accommodation taxes to pay?

    Most rates do not include accommodation tax and possibly other local fees, added at the time of payment or check-out, according to Tokyo regulations.

  • What payment methods are accepted by The Tokyo Station Hotel?

    The main accepted payment methods include international credit cards and cash in yen, with sometimes the possibility to pay online in advance via OTAs or the official website.

Sustainability

  • Does The Tokyo Station Hotel implement an environmental or sustainability policy?

    As the hotel is integrated into a listed historic building, efforts are generally made for preservation, energy management, and noise control, but the specific details of the environmental programme are not published exhaustively. Contact the concierge to confirm the current arrangements.

  • Can I choose to reduce the changing of sheets and towels to limit my environmental impact?

    Waste reduction practices, such as linen management or bath products, may be offered, with the possibility for guests to limit the changing of sheets and towels.

  • Does the hotel communicate about waste sorting, plastic reduction, or the use of local products?

    Detailed information on waste sorting, the use of plastics, or local sourcing is not systematically communicated in public descriptions. Contact the concierge to confirm the current arrangements.

The Concierge answers — The Tokyo Station Hotel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Haneda or Narita airport to The Tokyo Station Hotel?

    The concierge can organise a private transfer by car or van between The Tokyo Station Hotel and Haneda or Narita airports, with personalised greeting according to flight schedule.

  • Can the concierge help me book the Narita Express trains or the Haneda monorail to reach the hotel?

    The concierge can book seats on the Narita Express or the Haneda monorail and provide the best door-to-door route to the hotel.

  • Is it possible to book a chauffeur-driven car to travel between the hotel and the main districts of Tokyo?

    The concierge can book a taxi or a chauffeur-driven car for your travels to Ginza, Shibuya, Shinjuku or other districts of Tokyo.

  • Can you help me choose the best transport pass to visit Tokyo starting from the hotel?

    The concierge can advise on suitable transport tickets (Suica, Metro Pass, JR Pass) and assist with planning routes from Tokyo Station.

  • Can the concierge arrange for my luggage to be sent to another hotel or to the airport before my departure?

    The concierge can organise a luggage service between the hotel and other hotels in Japan or the airports, via dedicated delivery services.

Restaurant Reservations

  • Can you book a fine dining Japanese restaurant near The Tokyo Station Hotel?

    The concierge can recommend and reserve fine dining restaurants at the hotel as well as sushi, tempura or kaiseki places in the Marunouchi and Ginza areas.

  • Can the concierge take care of a lunch reservation at one of the restaurants in The Tokyo Station Hotel?

    The concierge can check availability and make reservations for the hotel's restaurants, including for lunch, dinner or afternoon tea.

  • For a family stay, can you suggest and book child-friendly restaurants near the hotel?

    The concierge can provide a selection of family-friendly restaurants around Tokyo Station and make reservations according to your visiting times.

  • Can you help me find a restaurant with vegetarian or gluten-free options near the hotel?

    The concierge can identify restaurants with vegetarian, vegan or gluten-free menus and handle reservations while specifying dietary restrictions.

Spa Bookings

  • How can I book a massage or wellness treatment during my stay at The Tokyo Station Hotel?

    Reservations are made through the concierge, who can block slots for massages and wellness treatments in the spa area or in nearby partner establishments.

  • Can the concierge arrange a spa treatment early in the morning or in the evening according to my schedule?

    The concierge can check the spa's opening hours, the availability of therapists, and arrange treatments based on your sightseeing schedule.

  • Can you recommend the most suitable spa treatments for a short stay in Tokyo?

    The concierge can indicate the types of treatments available, their durations and prices, and suggest combinations suitable for a short stay in Tokyo.

Excursions & Cultural Visits

  • Is it possible to book a private guided tour of the main sites in Tokyo from the hotel?

    The concierge can organise private guided tours departing from the hotel to Asakusa, Meiji Jingu, the Imperial Gardens, or the Ginza district.

  • Can you organise a day trip to Mount Fuji or Hakone from The Tokyo Station Hotel?

    The concierge can offer day trips to Nikko, Kamakura, Hakone, or Mount Fuji, with transport and a guide according to your wishes.

  • Does the concierge offer a guided tour or a discovery itinerary around Tokyo Station and Marunouchi?

    The concierge can provide maps, organise a discovery tour of Tokyo Station and its shopping galleries, and recommend nearby historical points of interest.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare special room decorations, a cake, flowers, and a personalised card for an anniversary or honeymoon.

  • Can the concierge help me prepare a marriage proposal at The Tokyo Station Hotel or in the area?

    The concierge can organise a special dinner, a bouquet, petals, and possibly a photographer to mark a marriage proposal at the hotel or in a nearby iconic location.

  • Is it possible to have flowers or champagne delivered to my room before my arrival?

    The concierge can order flowers, champagne, pastries, or luxury gifts to be placed in your room before your arrival.

Shopping & Luxury Services

  • Can you advise me on a high-end shopping itinerary around Ginza and Marunouchi?

    The concierge can recommend luxury boutiques and department stores in Marunouchi and Ginza, and sometimes arrange for a shopping companion or personal shopper service.

  • Can the concierge inform me about tax refund services and VIP lounges in nearby department stores?

    The concierge can provide information on the opening hours of department stores, possible tax refunds, and any VIP services that may be offered to hotel guests.

Family Activities

  • Can you recommend activities to do with children near The Tokyo Station Hotel?

    The concierge can suggest child-friendly activities such as interactive museums, aquariums, or parks, and arrange tickets and itineraries from the hotel.

  • Can the concierge organise a day at Disneyland Tokyo or DisneySea from the hotel?

    The concierge can assist in booking tickets for Disneyland Tokyo or Tokyo DisneySea and provide the best transport options from Tokyo Station.

Personalized Experiences

  • Is it possible to book a private cultural experience, such as a tea ceremony or a Japanese cooking class, through the concierge?

    The concierge can organise a private tea ceremony, calligraphy, or Japanese cooking class with selected partners.

  • Can you arrange a private photo shoot in the vicinity of The Tokyo Station Hotel?

    The concierge can offer a professional photographer for a shoot around Tokyo Station, the Imperial Gardens, or Ginza.

  • Can the concierge prepare a personalised itinerary of visits and restaurants for a three-day stay in Tokyo?

    The concierge can create a tailored itinerary based on your interests, optimising routes and reservations over one or several days.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits