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5★ · Vancouver

the DOUGLAS, Autograph Collection

Vancouver

4.24.2/5753 reviews · Google rating

Hotel 5-star in Vancouver, Canada, in the heart of Vancouver, featuring contemporary design, a warm atmosphere and attentive service.

Where is The DOUGLAS, Autograph Collection located in Vancouver?

The hotel is in Vancouver, in a lively urban setting that works well for a stay between the city and the waterfront.

It suits travellers who want to get around easily on foot and stay close to public transport.

What should you know about The DOUGLAS, Autograph Collection before staying there?

The DOUGLAS is a five-star hotel with a contemporary style, designed for a comfortable and smooth city stay.

It suits both couples and business travellers, with an atmosphere that feels polished and practical.

Is The DOUGLAS, Autograph Collection an upscale hotel in Vancouver?

Yes, the hotel is positioned as a five-star address with a modern, refined approach.

It suits travellers looking for comfort, style and a practical base in a lively part of Vancouver.

A word from the Concierge

the DOUGLAS, Autograph Collection through the Concierge's eyes

the DOUGLAS, located in Vancouver, Canada, is a five-star hotel offering a modern and refined experience. Nestled in a vibrant neighborhood, it stands out with its contemporary design and warm atmosphere. This venue is perfect for travelers seeking comfort and style while being close to local attractions. What distinguishes this hotel is its welcoming atmosphere and attentive service. Guests appreciate the blend of elegance and functionality, ideal for both business and leisure travel. the DOUGLAS positions itself as a sought-after destination for those looking for a unique experience in Vancouver. Before you go, know that the hotel suits both couples and business travelers. The proximity to public transport makes accessing the city's attractions easy. Check local events to enrich your stay. _My tip from the Concierge:_ book in advance to secure the best room options, especially during peak season.

Why choose the DOUGLAS, Autograph Collection?

the DOUGLAS, Autograph Collection is an exceptional address in Vancouver, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • An urban stay shaped by the waterfront

    Choosing The DOUGLAS means shaping a stay around a very contemporary Vancouver, where waterfront walks, city appointments and returns to the hotel follow one another with notable ease. This experience particularly suits travellers who like to discover a destination on foot, alternate active moments with quieter pauses, and stay in a lively district without giving up the comfort of a five-star address.

    Essentiel VancouverIncluded in your stay
  • A couple’s escape in contemporary Vancouver

    For a long weekend or a few days in the city, the hotel lends itself well to a stay for two. Its appeal lies in the balance between a room designed for retreat, a lively district for evenings out, and easy access to walks, dining and Vancouver’s different moods. It is an experience that favours the right rhythm over excess.

    Pour les couplesIncluded in your stay
  • A premium business interlude

    The DOUGLAS particularly suits business travellers seeking more than logistical efficiency alone. It offers a legible environment, a strategic location and an atmosphere controlled enough to move between meetings, work and recovery. The experience rests on a notion of useful luxury: arriving quickly, settling in easily and keeping one’s mind free for both the stay and professional commitments.

    Business & styleIncluded in your stay
  • An evening beginning between the hotel bar and the neighbourhood

    In an urban address such as The DOUGLAS, the evening often begins before one has even gone out. A drink on site, an informal meeting, then the city naturally taking over: this experience captures the hotel’s spirit well. It appeals to travellers who want a lively atmosphere while keeping an elegant and immediate point of return.

    Included in your stay
  • A stay built around an event or celebration in the city

    With its lively setting and upscale positioning, the hotel is well suited to stays linked to a wedding, reception or private celebration. The experience lies in the ease of movement between accommodation, reunions, shared moments and the return to one’s room within the same area. It is a particularly relevant option for those who prefer a contemporary address to an overly formal backdrop.

    ÉvénementsReservation required
  • Discovering Vancouver with lighter logistics

    For travellers who want to enjoy the city without complicating their movements, The DOUGLAS offers a practical and comfortable base. Proximity to transport and a well-connected district allow for greater spontaneity, fewer dead moments and more energy devoted to the stay itself. It is a discreet but decisive experience in a major city.

    Pratique & chicIncluded in your stay

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Pets

Pets are welcome (50 € fee).

Maximum number of pets per room 1, Pet max weight (per pet) in lb is 35, Pet max weight (per pet) in kg is 16, Service animals are allowed, Pets cannot be left unattended, Service animals are exempt from fees/restrictions, Only dogs are allowed.

Wi-Fi

Wi-Fi available as a paid add-on. Ask the front desk for details.

Guest reviews

4.2 / 5 · 753 reviews

5/5My L.

What an Awesome two nights stay! We stayed in room # 1256 and everything was just fantastic. Room was super neat and clean. Area was extra quiet throughout the night. City view was very lovely. Air conditioning was…

3/5MC R

The Douglas is not for the business traveller. Only reason the hotel gets 3 is because of the staff and location. If you are staying for business, this is not your hotel. Lower floor rooms facing BC place are above the…

5/5Jader Ronconi

I stayed at The DOUGLAS, Autograph Collection Hotel in Vancouver in early May for five days during a work event and had a great experience. The hotel quality and service were excellent. My room was clean, spacious…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Sustainability

  • Which hotel owns the autograph collection?

    The DOUGLAS, Autograph Collection belongs to Marriott International within the Autograph Collection Hotels.

  • What hygiene and cleaning measures are implemented in the hotel?

    Housekeeping is carried out according to enhanced protocols, with disinfection of rooms and common areas, in accordance with Marriott standards.

  • Does the hotel implement sustainability initiatives or reduce its environmental impact?

    The establishment implements measures such as reducing single-use plastics, energy management, and team awareness, in line with Marriott's commitments.

Activities & Leisure

  • What is the Douglas hotel famous for?

    The establishment is renowned for its design blending nature and city, its integration with Parq Vancouver featuring a casino, restaurants, rooftop park, and its immediate proximity to BC Place and Rogers Arena.

  • What is the most luxury hotel in Canada?

    Parq Vancouver, where the hotel is located, is often cited as one of the most luxurious hotel and entertainment complexes in Canada.

  • Does the hotel have meeting rooms or spaces for professional events?

    Meeting rooms and event spaces are available in the hotel and complex, suitable for seminars, conferences, and receptions.

  • Is there a casino accessible directly from the DOUGLAS, Autograph Collection?

    The hotel is part of the Parq Vancouver complex, which includes a casino with gaming tables, slot machines, and VIP lounges.

Billing & Policies

  • What does autograph collection mean for hotels?

    Autograph Collection refers to a selection of independent hotels with unique character, affiliated with Marriott while retaining their own identity.

  • Is autograph Hilton or Marriott?

    Autograph Collection is a premium brand of Marriott, distinct from Hilton brands.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate and booking channel; detailed conditions are provided on your stay confirmation.

  • Are there any occupancy taxes to pay?

    No specific occupancy tax is mentioned, but provincial and federal taxes are added to the room rate and services.

  • What payment methods are accepted and is a deposit required upon arrival?

    Payment is made in Canadian dollars, with major credit cards accepted; a deposit may be requested upon arrival.

  • How do room prices at the DOUGLAS, Autograph Collection vary by season?

    Rates vary according to the season, room category, and nearby events; special offers may be available through Marriott or agencies.

Location & Access

  • Is Autograph Collection high end?

    The DOUGLAS is a luxury boutique hotel located in the heart of the stadium district, considered a high-end address in Vancouver.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 13 to 14 km from Vancouver International Airport, which is about 20 to 30 minutes by car depending on traffic.

  • What are the main attractions located in the immediate vicinity of the hotel?

    Rogers Arena, BC Place, False Creek, the Science Center and Yaletown are located a few hundred meters away, accessible on foot from the hotel.

  • Where is the DOUGLAS, Autograph Collection located in Vancouver?

    The hotel is located at 45 Smithe Street, in the stadium district of Vancouver, within the Parq Vancouver complex.

  • How to get to the hotel from Vancouver Airport (YVR)?

    From the airport, access is via taxi, ride-sharing service, rental car, or public transport, with a journey of approximately 20 to 30 minutes depending on traffic.

Rooms & Amenities

  • Is the autograph collection luxury?

    Autograph Collection is positioned in the premium and lifestyle segment, with refined design, full services, and prime locations in each destination.

  • What amenities are found in the rooms of the DOUGLAS, Autograph Collection?

    The rooms are equipped with air conditioning, flat-screen TV with Internet TV, safe, illy coffee maker, seating area and bathroom with toiletries.

  • Do the rooms have views of the stadium or False Creek?

    Some rooms offer a view of the city of Vancouver, others overlook BC Place stadium or the waterfront of False Creek.

  • How many rooms does the DOUGLAS, Autograph Collection have?

    The DOUGLAS has approximately 188 rooms and suites spread over several floors, featuring modern design and wooden accents.

  • What do the rooms and common areas of the DOUGLAS, Autograph Collection look like in the photos?

    The official photos of the hotel showcase spaces with contemporary design, a lobby featuring wood and local art, and the rooftop park on the roof of the complex.

Included Services

  • Does the hotel have parking?

    The hotel has parking with valet service and charging stations, available for a daily fee.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in public areas and offered at an additional charge or according to your rate conditions for high-speed access in rooms.

  • Does the hotel offer valet parking service?

    A valet parking service is offered, with additional fees, alongside on-site self-parking.

  • What are the main services available 24/7 at the DOUGLAS, Autograph Collection?

    A 24-hour reception, concierge service, and convenience store are available for guests' daily needs.

  • What do the main reviews say about the DOUGLAS, Autograph Collection in Vancouver?

    Customer reviews generally describe a stylish hotel, well-located for events at the stadium, and appreciated for its restaurants, casino, and modern atmosphere.

Dining

  • What type of breakfast is offered?

    Breakfast is served at the hotel restaurant or within the Parq Vancouver complex, typically as a full breakfast or à la carte for an additional charge.

  • Are there restaurants and bars on-site or in the Parq Vancouver complex?

    Restaurants and bars are located in the hotel and in Parq Vancouver, offering international cuisine, brunch, seafood and cocktails.

  • Can breakfast be taken in-room at the DOUGLAS, Autograph Collection?

    It is possible to have breakfast in the restaurant or via room service, depending on the hours and applicable surcharges.

  • Does the hotel offer a 24-hour room service?

    Room service is available 24 hours a day, offering meals, drinks and snacks.

Pets

  • Are pets allowed at the DOUGLAS, Autograph Collection?

    Pets are allowed at the DOUGLAS, Autograph Collection, in certain rooms, with additional fees and specific conditions.

  • What are the conditions for bringing a dog or pet to the hotel?

    Pets must comply with certain rules, including size and behaviour; cleaning or stay fees may apply.

Spa & Wellness

  • Does the hotel have a pool?

    The property does not have a pool, but offers a full-service spa, fitness centre, and a hot tub in the complex.

  • Does the hotel have a gym and is it free for guests?

    A fitness centre is available to guests, with modern equipment; access is generally included in the stay.

  • What types of treatments are offered at the Spa by JW associated with the DOUGLAS?

    Spa by JW, located within the complex, offers massages, body treatments, facials and manicures, accessible from the hotel.

Arrival & Departure

  • Can I check in early?

    Standard check-in begins around 4 PM; early check-in is possible subject to availability and may incur fees.

  • Are airport transfers offered?

    Airport transfers are not operated directly by the hotel, but can be arranged through external transport services.

  • What are the check-in and check-out times at the DOUGLAS, Autograph Collection?

    Check-in is generally from 4 PM and check-out until 12 PM, according to information from distributors and Marriott.

  • Is there a free shuttle between Vancouver Airport and the DOUGLAS?

    The hotel generally does not offer a free shuttle to the airport; taxis, ride-sharing services, and private transfers are common solutions.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Children are welcome; the urban environment and proximity to attractions like Science World and the waterfront make it a family-friendly option.

  • Are baby cots or extra bedding available for families?

    Baby cots or extra bedding options may be offered depending on the room category, upon request and subject to availability.

Accessibility

  • Does the hotel offer rooms suitable for guests with reduced mobility?

    Rooms and spaces accessible to guests with reduced mobility are available, with suitable amenities and lift access.

  • Are the common areas and restaurants of the Parq Vancouver complex wheelchair accessible?

    Common areas, including the entrance, lifts, and some restaurants, are wheelchair accessible.

  • What are the main security and evacuation measures in place at the hotel?

    Safety equipment and emergency procedures are in place, including smoke detectors, sprinklers, and evacuation instructions.

The Concierge answers — the DOUGLAS, Autograph Collection

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer to or from Vancouver airport?

    The concierge can arrange a private transfer between Vancouver airport and the hotel, by car or limousine, according to your arrival and departure times.

  • Is it possible to book a driver for the return after an event at BC Place or Rogers Arena?

    The concierge can book a driver with waiting time at BC Place or Rogers Arena after a concert or a match.

  • Can the concierge help me organise a day trip to Whistler with round-trip transport?

    The concierge can advise on the best transport options for Whistler and book a shuttle or vehicle with a driver.

  • Can you manage transport between the hotel and the Vancouver cruise terminal?

    The concierge can book taxis, limousines and arrange trips to the Canada Place cruise terminal.

  • Can you arrange a door-to-door transfer between the DOUGLAS and Victoria (Vancouver Island)?

    It is recommended to contact the concierge to arrange transfers to Victoria, including combining ferry and private vehicle.

Restaurant Reservations

  • Can the concierge book a table in the restaurants at the Parq Vancouver complex?

    Reservations are made through the concierge for the restaurants at Parq Vancouver, including highly sought-after tables on match or concert nights.

  • Can you book me a fine dining restaurant near the hotel?

    The concierge can recommend and book gourmet or bistro restaurants in Yaletown and downtown.

  • Can the concierge suggest and book restaurants suitable for specific diets?

    It is recommended to go through the concierge for vegetarian, vegan, or gluten-free options in partner restaurants.

  • Can you organise a romantic dinner in Vancouver for a special occasion?

    The concierge can arrange a romantic dinner with a view, including restaurant choice, timings, and special requests.

Spa Bookings

  • How do I book a treatment at Spa by JW from the hotel?

    Reservations are made through the concierge for Spa by JW, with choices of treatments, time slots, and potential wellness packages.

  • Can you organise a couples massage at the hotel spa?

    The concierge can recommend spa rituals for couples and manage reservations according to your schedule.

  • Is it possible to create a customised wellness programme during my stay?

    The concierge can plan a wellness itinerary including spa, fitness, and relaxing activities in the city.

Excursions & Cultural Visits

  • Can you organise a guided tour of Vancouver with a French-speaking guide?

    The concierge can book guided tours of Vancouver including Gastown, Yaletown, False Creek, and the main museums.

  • Can the concierge book an excursion to Capilano and Grouse Mountain?

    It is recommended to contact the concierge to organise excursions to Capilano Suspension Bridge and Grouse Mountain.

  • Can you organise a full day on Vancouver Island from the hotel?

    The concierge can plan a day in Victoria or on Vancouver Island with transport, visits, and restaurant suggestions.

Special Occasions

  • Can you help me organise a wedding or reception at the DOUGLAS, Autograph Collection?

    The concierge can coordinate wedding services within the complex, including event spaces and personalised services.

  • Is it possible to arrange a romantic setup in the room (flowers, champagne)?

    The concierge can prepare special touches in the room for an anniversary or a marriage proposal.

  • Can the concierge help organise a private evening with a view of Vancouver?

    It is recommended to contact the concierge to organise private events with a view of the stadium or False Creek.

Shopping & Luxury Services

  • Can you advise me on luxury shopping in Vancouver and arrange transport?

    The concierge can direct you to the best high-end shopping addresses and arrange a chauffeur if necessary.

  • Can the concierge guide me to high-end boutiques and local artisans?

    The concierge can recommend tailors, jewellers, and local shops for bespoke purchases.

Family Activities

  • Can you suggest activity ideas for a family stay in Vancouver?

    The concierge can suggest family-friendly activities suitable for children, such as Science World, the aquarium, Stanley Park, and walks along False Creek.

  • Can the concierge book tickets for major tourist sites with children?

    It is recommended to check with the concierge to book skip-the-line tickets for certain family attractions.

Personalized Experiences

  • Is it possible to prepare a personalised programme to discover Vancouver in a few days?

    The concierge can create a tailored itinerary based on your interests (nature, gastronomy, culture, sports).

  • Can you organise a tour of the art scene and galleries in Vancouver?

    The concierge can organise an architectural or artistic tour including galleries, public art, and creative neighbourhoods.

  • Can the concierge organise a food tour or craft brewery tour in Vancouver?

    The concierge can book culinary experiences, such as tastings, cooking classes, or microbrewery tours.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits