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5★ · Dubaï

One&Only The Palm Dubaï

West Crescent, Palm - نخلة جميرا - Jumeirah - دبي - Émirats arabes unis, Dubaï

4.74.7/53,159 reviews · Google rating
  • On Palm Jumeirah
  • Beachfront setting
  • Views over the Arabian Gulf
  • Intimate, elegant atmosphere

5-star hotel in Dubai, United Arab Emirates, in the heart of Dubai, featuring a seafront setting, Persian Gulf views and Palm Jumeirah location.

Where is One&Only The Palm Dubai located, and what is nearby?

The hotel is set on Palm Jumeirah, directly by the sea, overlooking the Arabian Gulf. The setting feels calmer and more secluded than central Dubai.

Nearby, you will find Dubai Harbour, Palm West Beach and The View Palm Jumeirah. They work well for a stroll or a panoramic outing.

Can you access Palm Jumeirah freely when staying at One&Only The Palm Dubai?

Yes, Palm Jumeirah is an accessible area. From the hotel, you can organise your movements around the Palm to suit your plans.

The hotel can also arrange arrival by private boat, by reservation. It is a practical option if you prefer to approach by sea.

What dining and wellness facilities are available at One&Only The Palm Dubai?

The hotel has five dining venues, including STAY by Yannick Alléno, awarded two MICHELIN Stars. You will also find Zest, 101, The Lobby Lounge and La Dame de Pic Dubai.

For wellness, the property offers a spa, an outdoor pool and a fitness centre. Some spa rituals and private set-ups should be booked in advance.

A word from the Concierge

One&Only The Palm Dubaï through the Concierge's eyes

Located in Dubai, One&Only The Palm is a 5★ hotel that offers a luxurious experience on the famous Palm Jumeirah. This property, part of the Aman address, sits by the sea, providing stunning views of the Persian Gulf. Its prime location allows travelers to enjoy the natural beauty of the area while being close to the city's attractions.

What sets this hotel apart is its refined ambiance and exceptional service. Guests particularly appreciate the intimate and elegant setting, perfect for relaxation. The architecture and design draw inspiration from Arabic influences, creating a unique atmosphere. The common areas and rooms are thoughtfully decorated, providing optimal comfort for guests.

Before you go, know that this hotel is ideal for couples and families. The atmosphere is peaceful, perfect for a relaxing stay. Winter months are particularly pleasant, with mild temperatures. Be sure to book in advance to secure your stay, especially during the peak tourist season.

_My tip from the Concierge: take time to explore the wellness facilities, they add a touch of serenity to your stay._

Why choose One&Only The Palm Dubaï?

One&Only The Palm Dubaï is an exceptional address in Dubaï, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • On Palm Jumeirah
  • Beachfront setting
  • Views over the Arabian Gulf
  • Intimate, elegant atmosphere
  • Arabian-inspired architecture

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

3
  • Spa
  • Outdoor pool
  • Fitness centre

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

5 on-site dining venues, including 3 Michelin stars.

  • 101

    Bar

    Highlights

    • Mediterranean
    Practical information

    The concierge’s wordFor a drink with a Mediterranean feel, slip into 101: just the spot to extend the evening in style.

  • Zest

    Restaurant

    Highlights

    • Italian
    • seasonal Italian flavours, crafted in an elegant garden-inspired setting
    Practical information

    The concierge’s wordFor a seasonal Italian dinner in an elegant garden-inspired setting, book Zest without hesitation.

  • STAY by Yannick Alléno

    2 Michelin stars

    Restaurant

    Chef: Yannick Alléno
    Chef: Yannick Alléno

    Highlights

    • French
    • innovative, creative and intriguing, combining French tradition with modern culinary advances
    Practical information

    The concierge’s wordFor a memorable dinner, book STAY by Yannick Alléno: two Michelin stars and inventive French cuisine where tradition meets beautifully controlled modernity.

  • The Lobby Lounge

    Lounge

    Highlights

    • Sophisticated drinks and snacks, from morning until night.
    Practical information

    The concierge’s wordAt The Lobby Lounge, slip in from morning to night for a sophisticated drink or a few snacks, in the refined spirit of a true lounge.

  • La Dame de Pic Dubai

    1 Michelin star

    Restaurant

    Chef: Anne-Sophie Pic
    Chef: Anne-Sophie Pic

    Highlights

    • Modern French
    • Les Berlingots ASP© with 20 months aged Comté, mushroom and coffee consommé, Wagyu beef with seaweed eggplant, and roasted pear, honey ginger with slivers of Buddha’s hand
    Practical information

    The concierge’s wordAt La Dame de Pic Dubai, let yourself be guided by Anne-Sophie Pic’s modern French cuisine, especially the ASP© Berlingots and the roasted pear with honey ginger.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 2 MICHELIN Stars — STAY by Yannick Alléno
    Guide MICHELIN
    View source

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 21 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Cancellation

Free cancellation.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: West Crescent, Palm - نخلة جميرا - Jumeirah - دبي - Émirats arabes unis

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 3,159 reviews

5/5Elie Finegold

I have spent the last 3 weeks at this hotel, for some time of healing and personal renewal, and I can’t say enough good things. The facility is just amazing - my room is so private and I just, and maybe 5 steps to the…

5/5Queen Sland

Visited the 101 restaurant today and had such a great experience 🌟 The food was amazing and the service was excellent. Special thanks to the lovely girl who welcomed us quamar she was very kind, polite, and…

5/5Olga S

A truly beautiful hotel with an incredible territory, delicious breakfasts, and very attentive staff. The rooms and bathrooms are absolutely royal in scale — so spacious and relaxing. The distance from the city makes…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Dubai HarbourTourist attraction

    1.2 km · 14 min walk

    Dubai Harbour, a tourist attraction 1.2 km away, offers views of the harbor and maritime activities.

    Practical information

    The concierge’s wordFor an open-air break, head to Dubai Harbour at the end of the day to enjoy the harbour views and maritime activity.

  • Palm West Beach by Dubai RetailTourist attraction

    1.3 km · 15 min walk

    Palm West Beach, a tourist attraction in Dubai, features a lovely waterfront promenade.

    Practical information

    The concierge’s wordFor a breath of fresh air, head to Palm West Beach for a seaside stroll, especially pleasant at the end of the day.

  • Dune Buggy & Quad Biking DubaiTourist attraction

    1.6 km · 20 min walk

    Tour agency 1.6 km away, offering buggy and quad biking excursions in the Dubai desert.

    Practical information

    The concierge’s wordFor an active break beyond the city, this agency offers buggy and quad excursions in the Dubai desert.

  • The View Palm JumeirahTourist attraction

    1.7 km · 3 min by car

    Tourist attraction a seventeen-minute walk away, offering a panoramic view of Palm Jumeirah and the Persian Gulf.

    Practical information

    The concierge’s wordFor a panoramic break 17 minutes away on foot, head to The View Palm Jumeirah for views over Palm Jumeirah and the Persian Gulf.

  • Vista Mare by Dubai RetailTourist attraction

    2.0 km · 3 min by car

    Tourist attraction located 1960 meters away, providing a leisure and entertainment experience.

    Practical information

    The concierge’s wordFor a leisure and entertainment break in Dubai, Vista Mare works well for a relaxed moment at the end of the day or between outings.

  • Mohammad Bin Ahmed Al Mulla mosqueMosque

    2.1 km · 4 min by car

    Mosque located 2058 meters away, an important place of worship for the local community.

    Practical information

    The concierge’s wordIf you're after a peaceful pause, this mosque offers a glimpse into the role of worship in local life in Dubai.

  • Dubai Marina WalkTourist attraction

    2.1 km · 4 min by car

    Dubai Marina Walk, a lively promenade along the marina, perfect for strolling and enjoying the view.

    Practical information

    The concierge’s wordFor an easy break, head to Dubai Marina Walk at the end of the day: the promenade is well suited to a stroll with marina views.

  • Bay CentralTourist attraction

    2.4 km · 4 min by car

    Bay Central, an apartment complex in Dubai, is a notable tourist site.

    Practical information

    The concierge’s wordIf you're exploring Dubai, Bay Central makes for a practical urban pause to take in the energy of a large residential complex turned tourist landmark.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Dubai Harbour - Yacht ClubMarina

    1.2 km · 14 min walk

    Marina in Dubai, providing facilities for yachts and water activities.

    Practical information

    The concierge’s wordIdeal if you want a waterside break, between yachts and nautical activities, in Dubai’s marina atmosphere.

  • Xclusive Yachts - Yacht Rental DubaiMarina

    2.8 km · 5 min by car

    Yacht rental service in Dubai, providing a sailing experience on Emirati waters.

    Practical information

    The concierge’s wordFor a break as a couple or with friends, this yacht rental service offers time on Emirati waters, especially pleasant at the end of the day.

Places to visit nearby

The sights, landmarks and walks I recommend around One&Only The Palm Dubaï — each place has its own detailed guide.

Around the hotel

Our full Dubaï guide

Dubai pairs statement architecture, high luxury, desert culture and a distinctly international way of life.

Read the Dubai guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at One&Only The Palm Dubai?

    Check-in generally starts at 3 PM and check-out is scheduled for around 12 PM, subject to the day's conditions and your booking offer.

  • Can I check in early?

    Early check-in is possible subject to availability upon arrival and may incur additional charges depending on the time and type of booking.

  • Does the hotel offer late check-out and under what conditions?

    A late check-out service may be offered depending on the day's availability and pricing conditions, possibly with an additional charge.

  • What are the arrival procedures at One&Only The Palm Dubai?

    The procedures are carried out at the hotel's main reception, where staff check travel documents and booking details before handing over the keys.

  • Are airport transfers offered?

    Private transfers to the airport can be arranged upon request, in a luxury car or similar, with an additional charge depending on the chosen vehicle.

Location & Access

  • Where exactly is One&Only The Palm Dubai located in Dubai?

    The hotel is located on the west crescent of Palm Jumeirah, on Palm Island, The West Crescent, approximately 18 km from the centre of Dubai.

  • What is the distance between the hotel and the airport?

    The hotel is about a 40-minute drive from Dubai International Airport, depending on traffic conditions.

  • Is access to Palm Jumeirah paid to reach the hotel?

    Palm Jumeirah is freely accessible by car or taxi without any specific entry fee, with checks limited to the usual security points.

  • What is the hotel's location in relation to Dubai Marina and public beaches?

    The hotel is situated beachfront with views of the Dubai Marina skyline and is a short distance by boat or car from Marina Beach and The Walk.

  • Is the hotel easily accessible by taxi or rideshare in Dubai?

    Taxis and rideshare services easily serve the establishment, located on the West Crescent of Palm Jumeirah, well signposted on local navigation systems.

Rooms & Amenities

  • How many rooms does One&Only The Palm Dubai have and what is their approximate size?

    The establishment offers around 90 rooms, suites and villas, with generous sizes starting from approximately 65 m² for the entry-level categories.

  • What amenities can be found in the hotel rooms?

    The accommodations generally feature king-size or twin beds, a large marble bathroom, a seating area, a balcony or terrace, and high-end amenities.

  • Does the hotel offer rooms or suites with sea views or beachfront?

    Several categories offer sea or beach views, including the Palm Beach rooms and suites as well as some beachfront villas.

  • Are there villas or suites with private pools at One&Only The Palm Dubai?

    The establishment has suites and villas with private pools and direct beach access for some of them.

  • What type of room service is offered during the stay?

    A 24-hour butler service, room service, and twice-daily housekeeping are provided, with evening turndown service.

Included Services

  • Does the hotel have parking?

    Yes, a private parking facility is available for hotel guests, usually with valet service included.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available throughout the hotel, including in the rooms and common areas.

  • What are the main services included in the room rate?

    The stay generally includes access to the private beach, the large pool, outdoor tennis courts, and certain internal shuttle services, depending on the booked offer.

  • What additional services can be requested during the stay?

    A dedicated concierge service, 24-hour reception, room service, and laundry services are available for additional fees depending on the chosen services.

Dining

  • What type of breakfast is offered?

    The establishment offers a very varied full breakfast, usually served as a buffet and à la carte, with international specialities and fresh sweet and savoury options.

  • What are the main restaurants available at One&Only The Palm Dubai?

    The hotel has several restaurants, including ZEST and 101 Dining Lounge & Bar, offering international, Mediterranean and gourmet cuisine under the direction of a Michelin-starred chef.

  • Can the hotel offer vegetarian options or menus tailored to specific diets?

    The hotel’s restaurants can adapt menus to special diets, provided the team is informed in advance or at the time of ordering.

  • Is there a beach bar or a pool bar at the hotel?

    A beach bar and a poolside bar offer drinks, snacks and cocktails, with service on sun loungers on the private beach.

  • Can meals be taken in the room at One&Only The Palm Dubai?

    Room service is offered, allowing guests to have meals and breakfast in the room or on the private terrace.

Spa & Wellness

  • What types of treatments and wellness facilities are offered at the hotel’s spa?

    The hotel’s Guerlain spa offers a wide range of treatments, massages, rituals, as well as a hammam, sauna and relaxation areas.

  • Is there an adults-only pool for more tranquility?

    An adults-only pool, particularly quiet, complements the wellness offerings in addition to the large main pool.

  • Does the hotel offer yoga classes or supervised wellness activities?

    Yoga classes are offered, sometimes outdoors depending on conditions, as well as other wellness activities organised by the spa.

  • Is access to the spa included in the stay or at an additional cost?

    Access to the spa and certain facilities may be included or charged depending on the treatment chosen and the conditions of your accommodation offer.

Activities & Leisure

  • What is One&Only The Palm about? (What does this hotel look like and what is its concept?)

    The hotel is a luxury beachfront resort, with a private beach, pool, water sports, spa, fine dining restaurants and an intimate setting on Palm Jumeirah, focused on personalised service.

  • Does the hotel have a pool?

    A large outdoor pool surrounded by palm trees is available, described as one of the most beautiful in the resort, with sun loungers and dedicated service.

  • What beach activities and water sports are available at One&Only The Palm Dubai?

    The private beach allows for various water activities with equipment rental, including non-motorised crafts and some motorised activities, subject to conditions.

  • Does the hotel offer tennis courts or other sports facilities?

    Outdoor tennis courts and a swimming pool are available, as well as access to boat excursions to the Marina.

Family & Kids

  • Is the hotel suitable for families with children?

    A kids club with supervised activities is offered, and the hotel has facilities and services suitable for families with children.

  • Is there a kids club or organised activities for younger children?

    The hotel has a kids club with various activities for younger children, supervised by a dedicated team, at set times.

  • Does the establishment provide baby cots or equipment for young children?

    Baby cots and equipment for children can be provided upon request, subject to availability, at no extra charge in many cases.

  • Are there family accommodations or connecting rooms for staying with children?

    Spacious villas and suites with multiple bedrooms can comfortably accommodate families, some with private pools and beach access.

Pets

  • Are pets allowed at One&Only The Palm Dubai?

    Pets are generally not accepted in the establishment, unless otherwise stated in a specific offer.

  • Are services such as dog sitting or walking available at the hotel?

    The hotel does not offer pet sitting or walking services, as the general policy is not to accommodate them.

  • Are assistance dogs allowed on the hotel premises?

    Guide dogs and assistance animals may be admitted according to local regulations and hotel rules, to be confirmed prior to arrival.

Accessibility

  • Does the hotel have rooms specifically adapted for people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas, such as the reception, restaurants, and pool, easily accessible by wheelchair?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer facilities for hearing or visually impaired guests?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked: some offers are flexible with free cancellation up to a certain date, while others are non-refundable.

  • Are there any local taxes to pay?

    Local taxes and service charges may be added to the room rate, depending on Dubai regulations and booking conditions.

  • What payment methods are accepted at One&Only The Palm Dubai?

    Payment methods generally include major international credit cards as well as cash payments in the local or accepted international currency.

  • How do the prices at One&Only The Palm Dubai compare to other luxury hotels in the city?

    Rates vary according to the season, room type, and offers, with high prices positioning the hotel in the palace segment of Dubai.

Sustainability

  • What do recent reviews say about the overall experience at One&Only The Palm Dubai?

    The hotel maintains high standards of comfort and service; online reviews mention personalised welcome, spacious rooms, and high-quality dining.

  • Does the establishment implement specific actions to reduce water and energy consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Are waste sorting or single-use plastic reduction practices implemented in the hotel?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — One&Only The Palm Dubaï

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Dubai Airport to One&Only The Palm Dubai?

    The concierge can organise private transfers in luxury cars or limousines to and from Dubai airports, with personalised welcome and adaptation to flight schedules.

  • Is it possible to reach the Marina or One&Only Royal Mirage by private boat from the hotel?

    The concierge can book boat transfers between One&Only The Palm and One&Only Royal Mirage, allowing for stylish access to the Marina and avoiding road traffic.

  • Can you arrange a chauffeur to visit the main districts of Dubai?

    The concierge can organise cars with drivers by the hour to explore Dubai, including Downtown, Dubai Mall, Burj Khalifa, and the main tourist areas.

  • Can you arrange round-trip transport to water parks like Aquaventure from the hotel?

    The concierge can book round-trip transfers to the water parks of Palm Jumeirah or Dubai Parks, using vehicles suitable for the size of the group.

  • Is it possible to book a helicopter transfer or an aerial tour of Palm Jumeirah from the hotel?

    The concierge can arrange helicopter or seaplane transfers, subject to availability and local flying conditions.

Restaurant Reservations

  • Can you reserve a table in the restaurants of One&Only The Palm Dubai for dinner?

    Reservations are made through the concierge, who can secure tables at ZEST, 101 Dining Lounge & Bar, as well as other popular dining spots in Dubai.

  • Can you recommend and book fine dining restaurants in Dubai outside the hotel?

    The concierge can recommend fine dining restaurants in the city and manage reservations, taking into account the desired cuisine, dress code, and dietary restrictions.

  • Is it possible to reserve a table with a specific view of the skyline or the sea for a romantic dinner?

    The concierge can arrange tables with specific views, whether on a terrace or in a private room, depending on the options available at each restaurant.

Spa Bookings

  • Can you book treatments in advance at the Guerlain spa of One&Only The Palm Dubai?

    Reservations are made through the concierge or the spa, which can block slots for massages, Guerlain treatments, and wellness rituals according to your availability.

  • Can you create a full-day wellness programme at the hotel spa?

    The concierge can organise a complete spa journey including hammam, sauna, massage, and adult pool access, tailoring the duration and type of treatments.

  • Is it possible to book a couple's treatment or a romantic ritual at the spa?

    The concierge can check availability for treatments in a double cabin and arrange couple's rituals with personalised services.

Excursions & Cultural Visits

  • Can you organise a desert safari with dinner for an evening departure from the hotel?

    The concierge can arrange desert excursions with safari, dinner under the stars, camel rides, and traditional activities, with transfers from the hotel.

  • Can you book a private guided tour of old Dubai and the souks?

    The concierge can set up private guided tours of the old town, the souks, and museums, with a French or English-speaking guide.

  • Is it possible to book tickets for Burj Khalifa with a transfer from One&Only The Palm Dubai?

    The concierge can obtain timed tickets for Burj Khalifa and arrange transfers, depending on available slots.

Special Occasions

  • Can you arrange a romantic room decoration for a marriage proposal?

    The concierge can prepare a romantic room decoration with petals, candles, and a small gift, according to the budget and preferences indicated.

  • Is it possible to organise a private dinner on the beach for a wedding anniversary?

    The concierge can organise a private dinner on the beach or in a private space, with a personalised menu and dedicated service, subject to availability.

  • Can you organise a surprise birthday with cake, flowers, and a photographer at the hotel?

    The concierge can order personalised cakes, bouquets, live music, or a photographer, in coordination with the hotel teams.

Shopping & Luxury Services

  • Can you organise a shopping session with a chauffeur and possibly a personal shopper in Dubai?

    The concierge can arrange shopping sessions with a car and, upon request, a personal shopper in major malls like Dubai Mall or Mall of the Emirates.

  • Is it possible to arrange a stylist service or outfit rental for a gala event?

    The concierge can coordinate stylist services, express laundry, alterations, and evening outfit rentals with external providers.

  • Can you deliver specific luxury products to the room during my stay?

    The concierge can arrange for certain local or international luxury products to be delivered to the room, depending on availability in Dubai shops.

Family Activities

  • Can you help me register my children for the kids club at One&Only The Palm Dubai?

    The concierge can register children for the kids club, provide information on schedules, available activities, and registration procedures based on age.

  • Can you organise a family day at a nearby water park with transport included?

    The concierge can organise family days at nearby water parks and attractions, including tickets and transfers suitable for families.

Personalized Experiences

  • Is it possible to arrange a professional photo shoot in the hotel and on the beach?

    The concierge can arrange a professional photo shoot within the resort or on the beach, in coordination with a partner photographer.

  • Can you prepare a customised programme combining relaxation, gastronomy, and sightseeing in Dubai during my stay?

    The concierge can create a customised programme including spa treatments, water sports, restaurants, and excursions, tailored to the duration of the stay and personal preferences.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits