Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · La Fortuna d'Arenal

Nayara Gardens

Arenal Volcano National Park, de, 702 Road, Provincia de Alajuela, La Fortuna, 21007, Costa Rica, La Fortuna d'Arenal

4.94.9/51,074 reviews · Google rating
  • Set amid lush tropical greenery
  • Close to Arenal Volcano
  • Immersive access to local biodiversity
  • Warm and relaxing atmosphere

Hotel 5-star in La Fortuna d'Arenal, Costa Rica, in the heart of La Fortuna d'Arenal, featuring natural setting, Arenal Volcano proximity and resort.

Is breakfast included at Nayara Gardens?

Nayara Gardens offers a breakfast service. It suits a calm start to the day overlooking the gardens.

Whether it is included depends on the rate booked. Check your reservation details or ask the Concierge before arrival.

What is the dress code at Nayara Gardens?

A smart casual style works well at the resort. Choose light clothing suited to La Fortuna’s tropical climate.

In the evening, neat attire is preferable in the restaurant or bar. For excursions, bring suitable shoes and practical clothing.

Is Nayara Gardens in La Fortuna de Arenal, and what can you do nearby?

Yes, Nayara Gardens is in La Fortuna de Arenal, in a tropical setting near Arenal Volcano. A stay here balances nature outings with recovery time.

Nearby, you will find horseback riding, outdoor activities and several hot springs in the region. The Concierge can help organise the plan.

A word from the Concierge

Nayara Gardens through the Concierge's eyes

Nayara Gardens is located in La Fortuna d'Arenal, Costa Rica. This resort offers an immersive experience in the heart of nature. Surrounded by lush landscapes, it allows guests to explore the region's unique biodiversity. The proximity to Arenal Volcano adds a spectacular dimension to this setting. The establishment attracts travelers seeking tranquility and luxury. What distinguishes Nayara Gardens is its warm and welcoming atmosphere. Visitors appreciate the attentive service and the relaxing ambiance throughout the resort. The facilities are designed to promote well-being, with various leisure options available. Whether for a romantic getaway or a family stay, this place caters to different types of travelers. Before going, know that Nayara Gardens is perfect for couples and nature lovers. The best time to visit is during the dry season, from December to April. Activities include hiking, hot springs visits, and excursions in the rainforest. Prepare for a rejuvenating stay in an enchanting setting. _My tip from the Concierge:_ book your activities in advance, especially popular excursions, to secure your spot.

Why choose Nayara Gardens?

Nayara Gardens is an exceptional address in La Fortuna d'Arenal, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set amid lush tropical greenery
  • Close to Arenal Volcano
  • Immersive access to local biodiversity
  • Warm and relaxing atmosphere

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast on a tropical terrace

    Starting the day in La Fortuna's humid, luminous atmosphere immediately changes the rhythm of a stay. Breakfast taken overlooking the gardens, with the sounds of the forest in the background, allows guests to ease into the destination before an excursion or a more contemplative day. It may seem simple, yet it feels especially fitting in a resort where nature shapes every moment.

    Idéal en coupleIncluded in your stay
  • Arenal Volcano excursion

    The proximity of Arenal Volcano is one of the main reasons to stay here. Planning an outing around its landscapes offers insight into the region's dramatic geography, where volcanic relief, rainforest and shifting viewpoints depend on the weather. The experience is at its best when carefully placed within the stay, ideally with the help of the concierge.

    IncontournableReservation required
  • A hot springs interlude

    After an active day, the region's hot springs provide a particularly welcome natural counterpoint. Warm water, tropical air and the constant presence of vegetation create an immediate sense of release. For travellers wishing to balance exploration with recovery, this interlude is one of the experiences most in keeping with the spirit of Arenal.

    Reservation required
  • Local biodiversity observation

    One of the great privileges of a stay at Nayara Gardens lies in direct access to an environment of remarkable natural richness. Taking time to observe birds, foliage, shifting light and the discreet activity of the forest offers another way of experiencing the destination beyond formal excursions alone. It is ideal for travellers drawn to detail, quiet and close attention.

    Au rythme du lieuIncluded in your stay
  • Post-excursion wellness ritual

    In a region where days can be physically engaging, planning time for recovery is more than a comfort; it is a way of fully inhabiting the stay. After a hike or rainforest outing, a dedicated moment for rest, muscular release and slowing down helps restore balance between energy and calm. It is especially relevant for couples as well as active travellers.

    Reservation required
  • A slow day at the resort

    Not every memorable experience requires a full programme. At Nayara Gardens, choosing to do very little can become a genuine luxury: enjoying the room or casita, reading on the terrace, listening to tropical rain, and letting the day unfold around gardens and meals. It is especially suited to those seeking true disconnection rather than an accumulation of activities.

    Luxe discretIncluded in your stay

Restaurants & bars

4 on-site dining venues.

  • Ayla Restaurant

    Restaurant

    Highlights

    • Mediterranean
    • Savour modern Mediterranean dishes with a Middle Eastern touch at Ayla Restaurant
    Practical information

    The concierge’s wordAt Ayla Restaurant, go for modern Mediterranean dishes with a Middle Eastern touch: a smart, current table at Nayara Gardens.

  • Henry’s Bar

    Bar

    Highlights

    • Enjoy traditional cocktails and spirits at Henry’s Bar next door, featuring a fireplace and library
    Practical information

    The concierge’s wordFor a quiet drink, head to Henry’s Bar: classic cocktails and spirits, with the charm of a fireplace and library.

  • Asia Luna

    Restaurant

    Highlights

    • Asian
    • Try the Chef’s signature Nayara Roll, made with sweet plantains and cooked chicken or the grilled Yellow Fin Tuna with sautéed vegetables.
    Practical information

    The concierge’s wordAt Asia Luna, go straight for the chef’s Nayara Roll, or choose the grilled Yellow Fin Tuna with sautéed vegetables for a well-executed Asian escape.

  • La Terrazza del Arenal

    Restaurant

    Highlights

    • Our open-air family restaurant serves a-la-carte local and international food.
    Practical information

    The concierge’s wordFor an easygoing meal, head to La Terrazza del Arenal: its open-air setting nicely blends local and international à la carte dishes.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

No pets allowed

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: Arenal Volcano National Park, de, 702 Road, Provincia de Alajuela, La Fortuna, 21007, Costa Rica

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 1,074 reviews

5/5Kate Moynahan

We came to Nayara Gardens for our honeymoon, and it was nothing short of amazing. From the moment we arrived, the staff went above and beyond to make us feel special and ensure we had an unforgettable trip. The dining…

5/5Richard Lie Cai

Excellent resort. Room is sparkling clean and has excellent view of the Volcano. Pools are surrounded by rain forest and the privecy is great. The only words I can say about their service are"Five Stars". The only…

5/5Sean Fusco

Beautiful location and wonderful rooms. Our room was very spacious ans rhr balconies overlooked the pools, but were occluded leaving privacy intact. The layout helps to maintain a quiet peaceful vibe and you almost…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Horseback Riding In Arenal By Don Tobias HorsesTourist attraction

    533 m · 6 min walk

    Tourist attraction a six-minute walk away, offering horseback riding in the Arenal area.

    Practical information

    The concierge’s wordA 6-minute walk away, a horseback ride makes a lovely break if you want to discover the Arenal region differently without going far from the hotel.

  • Club RioTourist attraction

    1.4 km · 17 min walk

    Club Rio, a tourist attraction 1.4 km away, offering various outdoor activities and nature exploration.

    Practical information

    The concierge’s wordFor an active break in La Fortuna d'Arenal, Club Rio works well for a half-day outing focused on the outdoors and nature discovery.

  • Go Adventure Arenal ParkTourist attraction

    1.7 km · 20 min walk

    Tourist attraction 1.6 km away, offering various outdoor and adventure activities.

    Practical information

    The concierge’s wordIf you're in the mood for the outdoors, Go Adventure Arenal Park makes an ideal adventure break for an active half-day around La Fortuna d'Arenal.

  • Paradise Hot SpringsTourist attraction

    2.2 km · 4 min by car

    Paradise Hot Springs, a tourist site 2,236 meters away, featuring natural hot springs for a relaxing experience.

    Practical information

    The concierge’s wordSave Paradise Hot Springs for a relaxing end-of-day break if you're in the mood to enjoy natural hot springs near La Fortuna d'Arenal.

  • Kalambu Hot SpringsTourist attraction

    2.4 km · 4 min by car

    Kalambu Hot Springs, a water park featuring thermal pools for relaxation.

    Practical information

    The concierge’s wordFor a relaxed break in La Fortuna d'Arenal, Kalambu Hot Springs works well for a few hours between thermal pools and a water park atmosphere.

  • KalambuTourist attraction

    2.4 km · 4 min by car

    Kalambu, a tourist attraction located 2,371 meters away, offers water activities and relaxation areas.

    Practical information

    The concierge’s wordFor an easygoing break in La Fortuna de Arenal, Kalambu works well for a few water activities followed by some downtime.

  • Baldi Hot Springs Hotel Resort & SpaTourist attraction

    2.4 km · 4 min by car

    Baldi Hot Springs Hotel Resort & Spa, a wellness resort featuring thermal facilities for relaxation.

    Practical information

    The concierge’s wordPerfect for a wellness break in La Fortuna d'Arenal, especially when you want to slow down between outings and enjoy a truly relaxing moment.

  • Ecoglide Arenal ParkTourist attraction

    3.4 km · 6 min by car

    Ecoglide Arenal Park, a tourist attraction offering outdoor activities.

    Practical information

    The concierge’s wordFor a nature break in La Fortuna d’Arenal, Ecoglide Arenal Park is a good fit if you’re in the mood for outdoor activities.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Natura Eco Park - Costa RicaPark

    373 m · 4 min walk

    Park a four-minute walk away, providing a natural space for walking and enjoying the local biodiversity.

    Practical information

    The concierge’s wordA 4-minute walk away, Natura Eco Park offers a peaceful nature break for a gentle stroll surrounded by local biodiversity.

  • Montaña de fuego Mountain Resort & SpaPark

    1.6 km · 19 min walk

    Montaña de Fuego Mountain Resort & Spa, a hotel complex offering wellness facilities and outdoor activities.

    Practical information

    The concierge’s wordIdeal for a nature-and-wellness break, especially if you want to alternate outdoor activities with relaxing downtime in La Fortuna d'Arenal.

  • Tucan TreesPark

    1.6 km · 20 min walk

    Park 1.6 km away, providing a natural space for walking and enjoying biodiversity.

    Practical information

    The concierge’s wordIf you're in the mood for a nature break, Tucan Trees is well suited to a peaceful walk surrounded by biodiversity.

  • Parque Ecológico Volcán ArenalPark

    3.3 km · 6 min by car

    Nature park with trails to explore the biodiversity of the volcanic region.

    Practical information

    The concierge’s wordIdeal for a nature break in La Fortuna d’Arenal, with trails to explore the biodiversity of the volcanic region at your own pace.

  • Arte Natura, Boutique Hotel in La Fortuna - Costa Rica Vacations, Book it NowNational park

    4.7 km · 8 min by car

    Arte Natura is a hotel located near the national park, providing a natural setting conducive to relaxation.

    Practical information

    The concierge’s wordIdeal if you're after a calm nature-filled break near the national park, with a slower pace after a day spent outdoors.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in and check out of Nayara Gardens?

    Check-in generally starts at 3 PM and check-out is at 12 PM. Late check-out may sometimes be offered depending on availability and possible fees.

  • Can I check in early?

    An early check-in can be requested, but it depends on room availability. Please contact the concierge to confirm the arrangements for the day.

  • Can we keep the room after the check-out time?

    A late check-out may be accepted subject to availability. Fees may apply depending on the requested time.

  • Does the hotel hold luggage before arrival or after departure?

    Luggage storage is offered for early arrivals and late departures. This allows guests to enjoy the common areas without carrying their bags.

Location & Access

  • Where is Nayara Gardens located in La Fortuna?

    The hotel is located in La Fortuna de San Carlos, in the north of Costa Rica, near the Arenal Volcano National Park. It is about ten minutes from downtown La Fortuna.

  • What is the distance between the hotel and the airport?

    The resort is about two and a half hours' drive from San José airport and about three hours from Liberia airport. Please contact the concierge to confirm the arrangements for the day.

  • Is the hotel close to Arenal Volcano and hot springs?

    The establishment is set in a rural environment in the heart of the rainforest, with views of the Arenal Volcano area. The main access is via Route 702.

  • Does the hotel have parking?

    The hotel offers free private parking as well as a complimentary valet service. Accessible parking is also mentioned by booking sources.

  • What is the most beautiful paradise beach in Costa Rica?

    No beach is mentioned as the most beautiful in the country in the sources about Nayara Gardens. This question mainly concerns the coast, while the hotel is located inland.

  • Is the hotel located near a beach?

    The hotel is primarily a rainforest and volcano resort, not a seaside establishment. Research on the most beautiful beach in Costa Rica does not correspond to its location.

Rooms & Amenities

  • Do the rooms have a private pool?

    The casitas and villas are spacious and feature their own tropical setting. Several sources describe private pool(s), an outdoor shower, and high-end amenities.

  • What type of rooms or villas does Nayara Gardens offer?

    The accommodations are described as casitas and villas, with tropical decor and modern amenities. Some sources mention an outdoor shower and a private terrace.

  • How many rooms does Nayara Gardens have?

    The resort has 50 rooms according to the MICHELIN Guide, and 60 according to some hotel databases. Sources agree on a boutique format with low capacity.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in some common areas, and free wired internet is indicated in the rooms. Details may vary depending on the accommodation and location on the property.

Included Services

  • What type of breakfast is offered?

    The stay generally includes a complimentary buffet breakfast. Continental, American, vegetarian, vegan, and gluten-free options are mentioned by booking platforms.

  • Is parking free on site?

    Self-parking and valet service are indicated as free by Expedia. The resort also mentions on-site parking at no extra charge.

  • What concierge services are offered?

    A concierge service is available for reservations, transfers, and special requests. The reception can also assist with luggage and activities.

  • Are airport transfers offered?

    An airport shuttle round trip is offered for an additional fee. The reservation must be confirmed according to the departure airport and chosen schedule.

Dining

  • How many restaurants are there at Nayara Gardens?

    The hotel has three on-site restaurants. The mentioned names are Asia Luna, La Terraza, and Nostalgia Wine Bar.

  • Is breakfast included and how is it served?

    A buffet breakfast is served daily, and platforms also mention continental, American, vegetarian, vegan, and gluten-free options. Contact the concierge to confirm the day's arrangements.

  • Does Nayara Gardens offer an all-inclusive package?

    Yes, the hotel offers meals on-site with international and local cuisine. Dining packages vary depending on the restaurant and schedule.

  • What are the restaurants at Nayara Gardens?

    The three mentioned restaurants include Asia Luna, La Terraza, and Nostalgia Wine Bar. Dining services cover breakfast, lunch, and dinner according to the establishment.

  • What is the best all-inclusive resort in Costa Rica?

    The resort is generally considered a luxury boutique hotel rather than a large all-inclusive. Reviews distinguish it for its natural setting, villas with pools, and culinary offerings.

  • Does Nayara offer an all-inclusive package?

    Nayara Gardens is not presented as an all-inclusive establishment. Dining is organised around several restaurants, with breakfast and à la carte services.

Spa & Wellness

  • What treatments are offered at Nayara Spa?

    The spa offers body treatments, hydrotherapy, scrubs, massages, and hot tubs. A sauna, a hammam, and wellness areas are also noted by Booking.

  • Does the spa include a jacuzzi or a sauna?

    The resort has a jacuzzi, a sauna, and a hammam according to booking platforms. These facilities are subject to the spa's service hours.

  • Can we book a spa and wellness package?

    Wellness packages and relaxation areas are mentioned by Booking. Availability depends on the reserved time slot and the day's programme.

  • Is the spa located in the hotel or nearby?

    The resort's spa is located on-site, in the tropical environment of the estate. Treatments must be booked in advance to secure a time slot.

Activities & Leisure

  • Does the hotel have a pool?

    The resort offers a main outdoor pool and a children's pool according to booking sources. Trivago also mentions two pool areas.

  • What leisure activities can be done on-site?

    Activities such as cycling, hiking, fishing, horseback riding, yoga, and cooking classes are cited. Some activities may incur additional fees.

  • Are there entertainment or activities in the evening?

    The resort also offers themed evenings, musical shows, and happy hours according to Booking. The programme varies by season.

  • What visits or excursions are easy to do from the hotel?

    The hotel is close to La Fortuna Waterfall and the Mistico Arenal hanging bridges park, according to Expedia. Tours can be arranged as excursions or private activities.

  • What is the best time to go to Costa Rica?

    The best time depends on the type of stay sought, but the dry season is generally preferred for outdoor activities. The driest months usually offer more stable conditions for excursions.

Family & Kids

  • Are children allowed at Nayara Gardens?

    Children are accepted and free extra beds are mentioned by Expedia. Cribs are not available according to the same source.

  • Are there extra beds or cribs for families?

    Yes, free extra beds are offered. Cribs for infants are not available according to Expedia.

  • Does the hotel have a children's pool?

    A children's pool is mentioned by booking sources. It complements the swimming areas of the resort.

  • Is Nayara Gardens suitable for stays with children?

    The stay may be suitable for a family, but the establishment is presented as an adult-only resort in some hotel databases. Contact the concierge to confirm the current policies.

Pets

  • Are pets allowed at Nayara Gardens?

    Pets are not allowed. Expedia also specifies that assistance animals are not permitted.

  • Can I bring a dog or a cat?

    No pets are allowed on the premises. This rule is stated on several booking platforms.

  • Are assistance animals allowed?

    The site does not indicate a specific policy for assistance animals. Contact the concierge to confirm the current policies.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    Accessible rooms and pathways are mentioned, as well as accessible parking. However, the site does not indicate the presence of an elevator, and full accessibility should be confirmed on a case-by-case basis.

  • Are there accessible parking spaces?

    Accessible parking is available according to Trivago and Expedia. It is advisable to specify any access needs when making a reservation.

  • Are the rooms easily accessible without an elevator?

    The resort is on one level for many areas, but it does not have an elevator according to Expedia. Contact the concierge to confirm the current policies.

Billing & Policies

  • What payment methods are accepted?

    Credit cards are accepted, and reservations must be guaranteed by card according to Travel Weekly. Quotes and payments are generally expressed in US dollars.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate and offer booked. Contact the concierge to confirm the current policies.

  • Are there any local taxes to pay?

    Local taxes and fees may apply depending on the rate booked and current regulations. Please contact the concierge to confirm the details for the day.

  • Is the bill issued in dollars or colones?

    The daily rate is generally charged in US dollars. The final conditions are set at the time of booking.

Sustainability

  • What are the sustainable practices of Nayara Gardens?

    The resort has a strong environmental approach with CST 4 leaves certification. The mentioned practices include reducing plastics, energy reuse, and using local suppliers.

  • Does the hotel provide useful equipment for tropical weather?

    The hotel provides umbrellas throughout the property to cope with tropical showers. This attention is part of the organisation of the stay in a rainforest environment.

  • Is the hotel integrated into a preserved natural environment?

    The resort is located in a tropical forest and garden environment, with a nature-focused management approach. The accommodations are integrated into the landscape to minimise visual impact.

  • Does the hotel work with local suppliers?

    The resort may prioritise local products and suppliers according to its ecological policy. Operational details vary depending on services and the season.

The Concierge answers — Nayara Gardens

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can a private transfer be booked from the airport to Nayara Gardens?

    The concierge can arrange a private transfer from San José or Liberia airport, subject to availability. It is recommended to confirm the schedule, vehicle, and fare before arrival.

  • Is it possible to have a private driver to visit La Fortuna?

    The concierge can coordinate a driver for a round trip to La Fortuna, depending on the desired schedule. Confirmation should be requested in advance, especially during high season.

  • Can the hotel arrange a shuttle to the main attractions?

    Shuttles to local activities can sometimes be arranged by the hotel or its partners. It is recommended to specify the destination and desired time to confirm feasibility.

  • What is the best way to get to Nayara Gardens?

    The concierge can indicate the most practical option between taxi, private shuttle, and car rental. The choice depends on the itinerary, budget, and number of passengers.

  • Can a child seat be requested for a private transfer?

    The concierge can book transport with a child seat if the provider offers it. The request should be made at the time of booking to ensure availability.

Restaurant Reservations

  • How can a table be reserved in the restaurants of Nayara Gardens?

    Reservations are ideally made in advance for the most sought-after restaurants at the resort. The concierge can confirm the timings, menus, and availability for the day.

  • Which restaurant is recommended for a romantic dinner on-site?

    The concierge can suggest restaurants suitable for a romantic dinner, depending on the desired style. It is helpful to indicate the occasion, desired time, and any dietary restrictions.

  • Can the restaurants accommodate a specific dietary requirement?

    The concierge can check if a vegetarian, vegan, or gluten-free menu is available during the stay. Dietary needs should be communicated before arrival or to the relevant service.

  • What are the dinner hours at Nayara Gardens?

    The concierge can confirm the service times for breakfast, lunch, and dinner. Hours may vary depending on the restaurant and the time of year.

  • Can a special setup be requested for a celebration at the restaurant?

    The concierge can attempt to add a request for a birthday or special occasion. Confirmation depends on the restaurant's availability and the conditions of the day.

Spa Bookings

  • How to book a massage or treatment at the spa?

    The concierge can book a spa treatment according to the desired time slot and type of treatment sought. It is recommended to book early for the most in-demand slots.

  • Are there spa treatments for couples?

    The concierge can specify the treatments available for two people and any couple packages. The request should be made in advance to synchronise the timings.

  • What are the conditions for accessing the spa?

    The concierge can confirm the minimum age or access restrictions to the spa facilities. Certain areas may be subject to specific rules regarding quietness and duration.

  • Can a spa treatment be booked on the same day?

    The concierge can check the availability of treatments during the stay and suggest the most suitable time slot. Spa hours may depend on the day of the week and the level of demand.

Excursions & Cultural Visits

  • What excursions around the Arenal volcano can be organised from the hotel?

    The concierge can organise an excursion to the Arenal volcano, hot springs, or suspension bridges. The itinerary should be confirmed based on the weather and desired duration.

  • Can a private guided tour of La Fortuna be booked?

    The concierge can book a private or small group guided tour according to the client's preference. The level of walking and duration should be specified at the time of the request.

  • What nature activities are easiest to do with family?

    The concierge can suggest family-friendly outings, such as hot springs or local wildlife. The programme depends on the children's ages and the desired pace.

  • How to choose a day trip from Nayara Gardens?

    The concierge can provide information on the options best suited for a half-day or full-day trip. It is recommended to indicate the season, fitness level, and interests.

Special Occasions

  • Can a surprise birthday be organised at the hotel?

    The concierge can prepare a special surprise for a birthday, subject to prior confirmation. Requests should specify the date, type of surprise, and any allergies.

  • Is it possible to request romantic decoration in the room?

    The concierge can coordinate a romantic request with flowers, champagne, or decoration, depending on the day's possibilities. The request should be submitted early enough for validation.

Shopping & Luxury Services

  • Where can souvenir or craft shops be found near the hotel?

    The concierge can direct guests to local shops for crafts, jewellery, or high-end souvenirs. The hours and availability of the shops should be confirmed on the same day.

  • Can the hotel assist with dry cleaning or laundry service?

    The concierge can recommend a dry cleaning or laundry service if available. Return times should be verified based on the type of garment and drop-off schedule.

Family Activities

  • What activities are most suitable for a stay with children?

    The concierge can indicate activities suitable for children based on their age and the duration of the stay. Some nature or pool experiences are generally easier to organise.

  • Can a relaxing day be organised for a family with young children?

    The concierge can assist in planning a calm itinerary with breaks and short activities. It is recommended to inform about the children's ages to adjust the suggestions.

Personalized Experiences

  • Can a customised stay be arranged with multiple experiences?

    The concierge can create a tailored programme combining spa, dinner, and nature activities. The request should specify the budget, dates, and desired level of customisation.

  • How can a honeymoon stay at Nayara Gardens be personalised?

    The concierge can adapt certain services for a honeymoon, anniversary trip, or wellness stay. Preferences should be communicated before arrival to facilitate the organisation.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits