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5★ · Saint-Rémy-de-Provence · Provence-Alpes-Côte d'Azur

Le Saint Rémy & Spa

16 Bd Victor Hugo, 13210 Saint-Rémy-de-Provence, France, 13210 Saint-Rémy-de-Provence

4.34.3/5223 reviews · Google rating
  • In the centre of Saint-Rémy-de-Provence
  • Musée Estrine 168 metres away
  • La Celtie 23 metres away
  • L'Auberge de St-Rémy-de-Provence on site

Hotel 5-star in Saint-Rémy-de-Provence, in the heart of town, featuring nearby Michelin-starred dining, spa access and a central address.

Is Le Saint Rémy & Spa well located for exploring Saint-Rémy-de-Provence on foot?

Yes. The hotel is at 16 boulevard Victor Hugo, right in the centre of Saint-Rémy-de-Provence.

The Musée Estrine is a short walk away. Shops, cafés and several sights can be reached without a car.

Does Le Saint Rémy & Spa have a spa, and how does it fit into a stay?

Yes, the hotel has a spa. It fits easily into a day spent walking through the village, with a simple return before or after lunch.

To time it well around treatments or dining reservations, the Concierge can help shape the day.

What dining options can you plan at Le Saint Rémy & Spa?

The hotel brings together several on-site venues, including L’Auberge de Saint-Rémy. This table is associated with Fanny Rey’s culinary signature.

You can also plan dinner at LOU PATIO, or drinks and tapas at ACHILLE’S BAR.

A word from the Concierge

Le Saint Rémy & Spa through the Concierge's eyes

Here, everything is within walking distance, and this is what sets it apart. At 16 Boulevard Victor Hugo, you will sleep in the heart of Saint-Rémy-de-Provence without the need for a car. In just 168 metres, you can reach the Musée Estrine, the Vincent van Gogh Interpretation Centre. A mere 23 metres away, La Celtie awaits for a simple lunch between meetings. When it comes to dining, the reputable restaurant is well-known. L'Auberge de St-Rémy-de-Provence operates under the direction of Fanny Rey & Jonathan Wahid, boasting a documented Michelin star. This is not a hotel tucked away from the village; it serves as a precise base to experience Saint-Rémy without any downtime, surrounded by museums, shops, and gourmet dining. The Musée Estrine also highlights Vincent van Gogh's time in the town, adding immediate significance to the area. These details already help to position the establishment: a 5-star hotel situated in the right location, with a recognised restaurant and a village that begins right at the doorstep.

Why choose Le Saint Rémy & Spa?

Le Saint Rémy & Spa is an exceptional address in Saint-Rémy-de-Provence (Provence-Alpes-Côte d'Azur), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • In the centre of Saint-Rémy-de-Provence
  • Musée Estrine 168 metres away
  • La Celtie 23 metres away
  • L'Auberge de St-Rémy-de-Provence on site
  • Dining by Fanny Rey & Jonathan Wahid
  • Restaurant with 1 Michelin star

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

3 on-site dining venues, including 2 Michelin stars.

  • LOU PATIO

    Restaurant

    Highlights

    • authenticité des saveurs du Sud
    • the cuisine immerses you in the authentic flavors of the South, in a warm and elegant atmosphere.
    Practical information

    The concierge’s wordFor a dinner that truly captures the South, book LOU PATIO: authentic flavors and a warm atmosphere, with just the right touch of elegance.

  • ACHILLE’S BAR

    Bar

    Highlights

    • tapas créatifs et cocktails gourmands
    • the rooftop, with its breathtaking view of the Alpilles, offers creative tapas and gourmet cocktails.
    Practical information

    The concierge’s wordFor a drink that matters, head to ACHILLE’S BAR: rooftop setting, breathtaking Alpilles views, creative tapas, and gourmet cocktails.

  • L'Auberge de Saint-Rémy

    2 Michelin stars

    Restaurant

    Chef: Fanny Rey
    Chef: Fanny Rey

    Highlights

    • Modern Cuisine
    • After a memorable meal, which can be begin in summer with an al fresco apéritif on the leafy covered terrace
    Practical information

    The concierge’s wordAt L’Auberge de Saint-Rémy, let Fanny Rey’s modern cuisine lead the way, and in summer, start with an apéritif on the leafy covered terrace.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 1 MICHELIN Star — L'Auberge de St-Rémy-de-Provence
    Guide MICHELIN
    View source

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00 to 00:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to room type (rate).

Pets

Pets are welcome (40 € fee).

Nous acceptons les chiens jusqu'à 8 kg, excluant les catégories 1 et 2.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 16 Bd Victor Hugo, 13210 Saint-Rémy-de-Provence, France

View on the map

Official website

Google listing

Guest reviews

4.3 / 5 · 223 reviews

5/5NSInspired

A very special property set in a wonderful location. Our good fortune started with a genuinely warm welcome from Fadila, the hotel manager—we loved her! The welcome tea was a lovely touch and the perfect way to arrive…

1/5Arnaud

Achille’s Bar Lounge Rooftop I rarely write reviews, but this experience was bad enough that it absolutely deserves one. We came here with a group of 9 people expecting a nice rooftop experience, but the service was…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Van Gogh Wanderweg - StartMuseum

    114 m · 1 min walk

    Museum just a one-minute walk away, dedicated to Van Gogh's work and his connection to the region.

    Practical information

    The concierge’s wordJust a 1-minute walk away, this museum makes an ideal cultural pause to extend a stroll in Saint-Rémy-de-Provence around Van Gogh’s world.

  • Paroisse St MartinChurch

    152 m · 2 min walk

    Religious building a two-minute walk away, providing insight into local architecture.

    Practical information

    The concierge’s wordA 2-minute walk away, Paroisse St Martin offers a quiet short break to take in a glimpse of the local architecture.

  • Musée Estrine - Association Présence Van GoghTourist attraction

    164 m · 2 min walk

    Art museum a two-minute walk away, dedicated to the work of Vincent Van Gogh and his influence on the region.

    Practical information

    The concierge’s wordA 2-minute walk away, it’s an ideal break if you want to connect Van Gogh’s work with the atmosphere of Saint-Rémy-de-Provence without straying far from the hotel.

  • Musée des AlpillesMuseum

    209 m · 3 min walk

    Museum three minutes' walk away, showcasing exhibitions on the history and culture of the Alpilles region.

    Practical information

    The concierge’s wordA 3-minute walk away, the Musée des Alpilles offers an ideal cultural pause at the start of your stay to grasp the region’s history and culture.

  • Parc naturel régional des AlpillesTourist attraction

    352 m · 4 min walk

    Regional natural park of the Alpilles, a four-minute walk away, featuring preserved natural landscapes and hiking trails.

    Practical information

    The concierge’s wordA 4-minute walk away, the Alpilles Regional Natural Park offers a nature break with preserved landscapes and hiking trails.

  • Arènes municipales Chomel-CoinonTourist attraction

    513 m · 6 min walk

    Municipal arena a six-minute walk away, venue for shows and cultural events.

    Practical information

    The concierge’s wordA 6-minute walk away, the Arènes municipales Chomel-Coinon offer a pleasant cultural break if you're in the mood for a show or event.

  • Salle de l'AlpiliumPerforming arts

    1.1 km · 13 min walk

    Performance arts theater located 1.1 km away, dedicated to stage arts and cultural performances.

    Practical information

    The concierge’s wordFor a cultural interlude in Saint-Rémy-de-Provence, Salle de l'Alpilium is well suited to an evening centered on performing arts.

  • Centre culturel Saint-Paul de MausoleCultural landmark

    1.2 km · 14 min walk

    Cultural center 1.2 km away, providing insight into local history and culture.

    Practical information

    The concierge’s wordFor a cultural break, head to the Saint-Paul de Mausole Cultural Center: a good pick to get a feel for Saint-Rémy-de-Provence’s history and local culture.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Hôtel Sous les Figuiers Saint Rémy de ProvenceGarden

    421 m · 5 min walk

    Hôtel Sous les Figuiers, a five-minute walk away, providing a pleasant setting for a relaxing stay.

    Practical information

    The concierge’s wordA 5-minute walk away, Hôtel Sous les Figuiers offers a pleasant garden break if you're after a relaxing moment near the hotel.

  • Le Château des AlpillesPark

    1.7 km · 20 min walk

    Château des Alpilles, a hotel set in a park, provides a pleasant setting for relaxation.

    Practical information

    The concierge’s wordFor a quiet break, enjoy the park at Le Château des Alpilles in the late afternoon; the setting is well suited to unwinding.

Around the hotel

Our full Saint-Rémy-de-Provence guide

Saint-Rémy-de-Provence, a village in the Alpilles, combines historical richness with the Provençal art of living. A source of inspiration for Van Gogh, it offers an idyllic setting.

Read the Saint-Rémy-de-Provence guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Le Saint Rémy & Spa?

    Check-in is generally possible from 4 PM and check-out is requested before 11 AM, with a reception open 24/7 to welcome you.

  • Does the hotel have parking?

    Yes, a private parking with paid valet service is offered to hotel guests, subject to availability.

  • Can I check in early?

    Early check-in may be granted depending on hotel occupancy; it is advisable to request it in advance at the reception.

  • Can a late check-out be requested at Le Saint Rémy & Spa?

    A late departure may sometimes be offered depending on availability and may incur an additional charge; requests should be made directly at the reception.

  • Does the hotel accept late arrivals in the evening or at night?

    The reception is open 24/7, allowing for a late arrival after 10 PM with prior notification to the hotel.

Location & Access

  • Where is Le Saint Rémy & Spa located in Saint-Rémy-de-Provence?

    The hotel is located in the heart of Saint-Rémy-de-Provence, on Boulevard Victor Hugo, just a few minutes' walk from the village's shops and restaurants.

  • What is the distance between the hotel and the airport?

    The establishment is approximately 50 minutes by car from Marseille-Provence Airport and about 20 minutes from Avignon TGV station.

  • Are airport transfers offered?

    Private transfers can be arranged upon request, but the hotel does not mention a regular free shuttle to train stations or airports. Please contact the concierge to confirm the arrangements for the day.

  • How can I easily reach Le Saint Rémy & Spa from Avignon TGV station?

    Access is mainly by car, taxi, or VTC; guests can also arrive from Avignon TGV station, which is about a 20-minute drive away.

  • Can Saint-Rémy-de-Provence be visited on foot from the hotel?

    The hotel is within walking distance of the main sites and shopping streets of Saint-Rémy-de-Provence, allowing for exploration of the village on foot.

Rooms & Amenities

  • What types of rooms does Le Saint Rémy & Spa offer?

    The rooms and suites are air-conditioned, decorated in a bohemian-chic style, and some categories have terraces or outdoor spaces as per the descriptions.

  • What amenities can be found in the hotel rooms?

    The rooms are equipped with air conditioning, private bathroom, television, and quality bedding; some accommodations offer more space and superior services.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the establishment for guests staying at the hotel.

  • Are there rooms or suites with a private pool or jacuzzi?

    Some suites and villas in the establishment may have private pools or jacuzzis depending on the categories, indicated at the time of booking.

  • Does the hotel offer smoking rooms or a designated smoking area?

    The rooms are non-smoking; outdoor spaces are generally provided for guests wishing to smoke, in accordance with current regulations.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served as a buffet or à la carte with quality products, often in the dining room or on the terrace depending on the season. Contact the concierge to confirm the arrangements for the day.

  • Does Le Saint Rémy & Spa have an on-site restaurant?

    The restaurant LOU PATIO, located in the hotel, is open from Thursday to Monday for lunch and dinner, with service from 12:00 to 14:00 and from 19:00 to 22:00.

  • Is there a bar or lounge to have a drink at the hotel?

    A bar, Achille’s Bar, is open daily from 7:30 to 23:00, with a food menu available continuously from late morning to evening.

  • Can room service be used for breakfast or meals?

    Room service is not detailed in several sources. Contact the concierge to confirm the arrangements for the day.

  • Can the hotel provide menus suitable for allergies or specific diets?

    The restaurant and bar can offer options suitable for specific diets upon prior request, depending on kitchen availability.

Spa & Wellness

  • What wellness facilities are available at the hotel spa?

    The hotel spa, approximately 600 m², includes an indoor pool, a relaxation area, a hammam, a sauna, a fitness room, and several treatment rooms.

  • What are the opening hours of the Le Saint Rémy & Spa?

    The spa is open daily from 10 am to approximately 7 pm, with treatments by appointment in the afternoon; it is accessible during the opening season from 2 April to 2 November.

  • Does the hotel have a swimming pool?

    Yes, the hotel has an outdoor swimming pool as well as an indoor pool within the spa for guests' relaxation.

  • Is access to the spa and treatments included in the room rate?

    Access to the spa may be included or charged depending on the booked offer; treatments and massages are always at an additional cost and by reservation.

  • Is there a gym or fitness room in the establishment?

    A fitness room is part of the wellness facilities, allowing guests to work out during their stay.

Activities & Leisure

  • What leisure activities can be enjoyed from Le Saint Rémy & Spa?

    The hotel offers a pleasant pool area and can be a starting point for hikes in the Alpilles or walks in the village.

  • Can massages be booked directly at the hotel?

    Massages and treatments are available by appointment at the spa, with various wellness and relaxation packages.

  • Does the hotel organise entertainment or themed evenings for guests?

    The establishment is well placed to explore Saint-Rémy-de-Provence, but does not indicate regular internal entertainment. Contact the concierge to confirm the day's arrangements.

  • Can Le Saint Rémy & Spa help organise excursions in the Alpilles?

    The region allows for hiking, cycling, village visits, and cultural discoveries, often organised through the hotel concierge.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    The establishment welcomes families but does not detail a specific children's club. Contact the concierge to confirm the day's arrangements.

  • Are there family or connecting rooms at Le Saint Rémy & Spa?

    Larger rooms or suites may be suitable for families; some categories offer more space and bedding according to needs.

  • Can we book a babysitting service through the hotel?

    No specific mention of babysitting service is provided on major platforms. Contact the concierge to confirm the arrangements for the day.

  • What family activities are recommended near the hotel?

    Families can enjoy the pool and walking around the village, as well as organised activities in the Alpilles region.

Pets

  • Are pets allowed at Le Saint Rémy & Spa?

    Pets, including dogs, are welcome throughout the establishment, except on the rooftop and at the pool area, with restrictions for certain dog breeds.

  • Are there specific restrictions for dogs at the hotel?

    Dogs of categories 1 and 2 are not accepted and specific rules apply for the comfort of all guests.

  • Is there an extra charge for staying with a pet?

    The presence of a charge for pets is not clearly confirmed by several public sources. Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Does the hotel have rooms accessible for people with reduced mobility?

    No detailed description of accessible facilities is provided across major sites. Contact the concierge to confirm the arrangements for the day.

  • Are the common areas and the spa easily accessible by wheelchair?

    Access to common areas or the spa for people with reduced mobility is not precisely described on several sources. Contact the concierge to confirm the arrangements for the day.

  • Are there parking spaces reserved for disabled people at the hotel?

    The presence of parking spaces reserved for disabled persons is not clearly detailed in the cross-referenced public information. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What payment methods are accepted at Le Saint Rémy & Spa?

    Accepted payment methods include Visa, Mastercard, and cash, according to the information provided by the establishment.

  • What is the price range for a night at the Le Saint Rémy & Spa hotel?

    Prices vary according to the season, room type, and current offers, generally positioned in a high-end 5-star segment.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate booked and the booking channel; they are specified at the time of confirmation of your stay.

  • Are there any tourist taxes to pay?

    Yes, a local tourist tax is generally applied per night and per person, in addition to the room rate, in accordance with current regulations.

  • What is the hotel's rating and how are its customer reviews?

    The hotel is rated 5 stars and ranks among the well-rated high-end establishments in Saint-Rémy-de-Provence on major review platforms.

Sustainability

  • Does the Le Saint Rémy & Spa hotel have a sustainable or eco-friendly approach?

    Public information does not detail the establishment's environmental policy. Please contact the concierge to confirm the current practices.

  • What concrete sustainability actions are implemented in the hotel?

    No comprehensive list of water, energy-saving, or waste reduction initiatives is available from multiple sources. Please contact the concierge to confirm the current practices.

  • Does the establishment have an environmental label or green certification?

    Information on any potential environmental certifications or labels has not been cross-verified. Please contact the concierge to confirm the current practices.

The Concierge answers — Le Saint Rémy & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Marseille-Provence airport and Le Saint Rémy & Spa?

    The concierge can organise private transfers by car or van with a driver from or to the airports and train stations in the region, according to your schedule and budget.

  • Is it possible to book a private driver for the day to visit the Alpilles from the hotel?

    The concierge can book private drivers by the hour or half-day for your local travel, village visits, and appointments in the Alpilles region.

  • Can you order a taxi for an early morning departure from the hotel?

    The concierge can book reliable taxis or VTCs for your outings, restaurants, or connections, at the desired time, departing from or arriving at the hotel.

  • Can the concierge help me rent bicycles or electric bikes in Saint-Rémy-de-Provence?

    The concierge can direct you to nearby bicycle, electric bike, or scooter rentals and arrange, if necessary, for delivery to the hotel.

  • Can you help me organise my return train journey from Avignon after my stay?

    It is recommended to consult the concierge to plan an optimal road or rail route to Avignon, Arles, Marseille, or Aix-en-Provence according to your time constraints.

Restaurant Reservations

  • Can you reserve a table for dinner at the hotel restaurant LOU PATIO?

    Reservations are made through the concierge, who can secure a table at the hotel restaurant LOU PATIO based on availability and your preferred timings.

  • Can you recommend and book a gourmet restaurant in the centre of Saint-Rémy?

    The concierge can recommend and reserve tables at the best gourmet addresses in Saint-Rémy-de-Provence and nearby villages, according to your budget and cuisine style.

  • Is it possible to arrange a gluten-free and lactose-free menu for dinner at the hotel restaurant?

    The concierge can inform the hotel’s catering teams and partner restaurants of your dietary restrictions during reservations.

  • Can you organise a private dinner for a small group in a separate space of the hotel?

    The concierge can arrange private or semi-private dinners in certain areas of the hotel, subject to availability and privatisation conditions.

Spa Bookings

  • Can you book a massage for two people in the late afternoon at the hotel spa?

    Treatments can be reserved through the concierge or the spa, which will offer available slots for massages, facials, and access to facilities.

  • Is it possible to privatise the spa for a couple's moment during our stay?

    The concierge can check the spa's availability, arrange a time slot, and inform you of the rates for partial or full privatisation upon request.

  • Can you help me create a wellness programme for a full day at the spa?

    The concierge can assist in selecting suitable treatments and scheduling a wellness journey including an indoor pool, hammam, sauna, and massages.

Excursions & Cultural Visits

  • Can you book a guided tour of the historic centre of Saint-Rémy-de-Provence?

    The concierge can organise guided tours of Saint-Rémy-de-Provence, the historic centre, and Roman sites with a French or English-speaking guide.

  • Is it possible to organise a private day trip to Les Baux-de-Provence and Arles?

    The concierge can coordinate private excursions to Les Baux-de-Provence, Arles, Avignon, or the Camargue with a guide and driver if desired.

  • Can you organise a vineyard tour with tasting near Saint-Rémy-de-Provence?

    The concierge can book vineyard visits with tastings and arrange round-trip transport from the hotel.

  • Can you inform me about exhibitions and cultural events to see during my stay?

    The concierge can provide information on current exhibitions, festivals, and shows in the region and reserve tickets and associated transport.

Special Occasions

  • Can you organise a romantic setup in the room for a wedding anniversary?

    The concierge can prepare a romantic room decoration with petals, LED candles, and special arrangements, according to the options chosen in advance.

  • Is it possible to have a birthday cake and champagne delivered to the room?

    The concierge can order personalised cakes, champagne, flowers, and cards to celebrate a birthday or a marriage proposal at the hotel.

  • Can you help me organise a discreet marriage proposal within the hotel?

    The concierge can suggest various spaces within the hotel and tailor the service for a marriage proposal, vow renewal, or a unique occasion.

Shopping & Luxury Services

  • Can you recommend the best places to buy Provençal products and decorations in Saint-Rémy?

    The concierge can recommend shops for decoration, local crafts, fashion, and Provençal products in Saint-Rémy and its surroundings.

  • Is it possible to have a personal shopper for a shopping session in the area?

    The concierge can arrange, subject to local availability, a personal shopper or stylist service at certain partner boutiques.

Family Activities

  • Can you recommend activities to do with children near the hotel?

    The concierge can suggest child-friendly activities, such as easy walks, educational farms, workshops, or nature outings around Saint-Rémy.

  • Is it possible to book a babysitting service for an evening?

    The concierge can check the potential availability of babysitting through trusted providers and inform you of the rates and conditions.

Personalized Experiences

  • Can you organise a cooking workshop or tasting of local products during my stay?

    The concierge can organise Provençal cooking workshops, olive oil or wine tasting courses, depending on partners and availability.

  • Is it possible to book a private yoga session at the hotel or nearby?

    The concierge can book yoga sessions, sports coaching, or meditation, either individually or in small groups, on-site or nearby.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits