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5★ · Annecy

Hôtel Le Clos des Sens

13 Rue Jean Mermoz, 74940 Annecy, France, Annecy

4.74.7/51,081 reviews · Google rating
  • In Annecy, between lake and mountains
  • Member of Relais & Châteaux
  • Cuisine centred on local produce
  • Peaceful setting in Haute-Savoie

Hotel 5-star in Annecy, in the heart of the city, featuring a fine-dining restaurant, 24-hour concierge and gourmet escape for two.

Does Le Clos des Sens have a Michelin star?

Yes. Le Restaurant at Le Clos des Sens is listed with three Michelin stars.

This is above all a hotel where dinner is a central part of the stay. Booking ahead is advisable.

Who is the chef at Le Clos des Sens in Annecy?

Le Restaurant is associated with chef Laurent Petit.

The hotel also has Les Quatre Gourmets and Le Cortil, with the latter led by Laura Lemonnier.

Which restaurant in Annecy has 3 Michelin stars?

In Annecy, Le Restaurant at Le Clos des Sens is presented with three Michelin stars.

The hotel suits a stay built around dining, with a peaceful atmosphere and easy access to the lake and surrounding area.

A word from the Concierge

Hôtel Le Clos des Sens through the Concierge's eyes

Hôtel Le Clos des Sens is located in Annecy, a city known for its lake and surrounding mountains. This 5★ hotel, part of the Relais & Châteaux property, offers an authentic experience in the heart of Haute-Savoie. The location allows easy exploration of the region's charms while enjoying a peaceful setting. What sets this hotel apart is its friendly atmosphere and commitment to gastronomy. Guests appreciate the refined cuisine that highlights local products. The establishment aims to be a place of rejuvenation, ideal for nature and food lovers. Before you go, note that the ambiance suits couples and travelers seeking tranquility. Stays are possible year-round, but spring and summer are particularly popular for outdoor activities. Check availability, as the hotel attracts a loyal clientele. _My tip from the Concierge: book your table at the hotel restaurant in advance, as spots fill up quickly._

Why choose Hôtel Le Clos des Sens?

Hôtel Le Clos des Sens is an exceptional address in Annecy, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In Annecy, between lake and mountains
  • Member of Relais & Châteaux
  • Cuisine centred on local produce
  • Peaceful setting in Haute-Savoie
  • Well suited to couples

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A gastronomic dinner centred on local produce

    The most obvious signature experience at Le Clos des Sens is the table. Booking dinner here means making the meal a central moment of the stay and discovering a contemporary reading of Annecy and Haute-Savoie through local produce. Ideal for an evening for two, it is best planned in advance in order to enjoy the rhythm of the house to the full.

    IncontournableReservation required
  • A romantic escape between Annecy, the lake and a peaceful house

    Well suited to couples, a stay here unfolds as a calm interlude: a walk through Annecy, a return to the hotel, an unhurried dinner, a restful night, then a gentle morning before heading back towards the lake or the mountains. The experience relies not on spectacle, but on the balance between intimacy, comfort and the quality of shared time.

    Pour les couplesIncluded in your stay
  • A day between lake and mountains, ending in calm

    Le Clos des Sens makes it possible to shape a distinctly Annecy day: set out in the morning to explore the lake shores or surrounding viewpoints, pause in town or in nature, then return to the calm of the hotel. It is this alternation between movement and retreat that gives the stay its depth and turns a simple visit into a genuinely restorative interlude.

    Included in your stay
  • A Haute-Savoie stay devoted to gastronomy and rest

    For travellers who choose an address as much for its table as for its atmosphere, this experience captures the spirit of the place: taking one’s time, eating well, sleeping well and allowing the region to set the rhythm of the stay. The comfort of the house, attentive service and peaceful setting create the conditions for a trip refocused on essentials.

    Slow travelIncluded in your stay
  • Arrival and departure made easier by the house services

    With a 24-hour front desk and concierge, luggage storage and practical hotel services, it is possible to organise a smooth stay even with tight schedules or a multi-stop itinerary. This less visible but highly valuable experience allows guests to enjoy Annecy from the first hours without being burdened by logistics.

    Included in your stay
  • A wellbeing pause shaped by nature

    Without necessarily seeking a spa in the conventional sense, guests come here for a broader form of wellbeing: fresh air, quiet, walks, attentive meals and restorative nights. Le Clos des Sens is particularly well suited to this discreet kind of restoration, where luxury lies in truly slowing down and recovering a quality of presence to oneself and to the landscape.

    RessourcementIncluded in your stay

Restaurants & bars

3 on-site dining venues, including 3 Michelin stars.

  • Le Restaurant

    3 Michelin stars

    Restaurant

    Chef: Laurent Petit
    Chef: Laurent Petit

    Highlights

    • Modern Cuisine
    Practical information

    The concierge’s wordAt Le Restaurant at Clos des Sens, let Laurent Petit’s three-Michelin-star modern cuisine lead the way: a table worth booking for a true escape.

  • Les Quatre Gourmets

    Restaurant

    Highlights

    • French cuisine
    Practical information

    The concierge’s wordFor a reliable choice at Hôtel Le Clos des Sens, book Les Quatre Gourmets: a French restaurant that always feels spot on.

  • Le Cortil

    Restaurant

    Chef: Laura Lemonnier
    Chef: Laura Lemonnier

    Highlights

    • cuisine estivale, basée sur le végétal
    • des charcuteries de poissons de lac, comme le jambon de truite, le lomo de brochet ou encore le tarama d’œufs de poissons
    Practical information

    The concierge’s wordAt Le Cortil, let Laura Lemonnier guide you: her summer, vegetable-led cuisine also beautifully showcases lake fish charcuterie.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:30
Check-out
Until 11:30

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: 13 Rue Jean Mermoz, 74940 Annecy, France

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 1,081 reviews

5/5James Hildebrand

Phenomenal meal that lived up to the reputation. Attentive and charming staff complimented the creative and delicious food. A memorable and special dinner!

1/5Dmitry Chura

Only the positive thing was the service. I am sorry but he food lacked the taste. Simple choice of products was a surprise on the bad size. At one point we thought the whole experience was just a Chefs joke.

5/5Taylor Fisher

We had the most incredible dinner here to celebrate a birthday. The staff went above and beyond to make sure it was incredibly special and memorable. Every member of our party said it was by far the best meal and…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Eglise Sainte Bernadette d'AnnecyChurch

    1.3 km · 16 min walk

    Church located 1.3 km away, a religious building to visit for its architecture and peaceful atmosphere.

    Practical information

    The concierge’s wordFor a calm break in Annecy, head to Sainte Bernadette Church for its architecture and peaceful atmosphere, ideal during the day.

  • Mosquée d'AnnecyMosque

    1.6 km · 20 min walk

    Annecy Mosque, a place of worship and gathering for the Muslim community.

    Practical information

    The concierge’s wordIf you’re looking for a moment of reflection or a community anchor in Annecy, the Annecy Mosque offers a place for worship and gathering.

  • Le PâquierTourist attraction

    2.1 km · 4 min by car

    Le Pâquier is an urban park, providing a relaxing space by the shores of Lake Annecy.

    Practical information

    The concierge’s wordFor a quiet break, head to Le Pâquier: this urban park on the shores of Lake Annecy is ideal for a pause between visits.

  • Bonlieu Scène nationale AnnecyPerforming arts

    2.2 km · 4 min by car

    Performance arts theater located 2.1 km away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordFor a different kind of evening, head to Bonlieu Scène nationale Annecy: a cultural break devoted to performing arts and varied performances.

  • Pont des AmoursTourist attraction

    2.2 km · 4 min by car

    Pont des Amours, a picturesque bridge in Annecy, known for its views of the lake and surrounding mountains.

    Practical information

    The concierge’s wordFor a gentle break in Annecy, head to Pont des Amours at the end of the day to enjoy views over the lake and surrounding mountains.

  • Église Notre-Dame de Liesse d'AnnecyChurch

    2.4 km · 4 min by car

    Church located 2.4 km away, an architectural and historical religious building to explore.

    Practical information

    The concierge’s wordFor a peaceful break in Annecy, head to Église Notre-Dame de Liesse if you enjoy architecture and places steeped in history.

  • Le Palais de I'ÎleMuseum

    2.5 km · 4 min by car

    Museum 2,532 meters away, located in an iconic historic building in Annecy.

    Practical information

    The concierge’s wordFor a cultural break in Annecy, head to the Palais de l’Île: its iconic historic setting sets the tone from the start.

  • Cathédrale Saint-PierreChurch

    2.5 km · 4 min by car

    Saint-Pierre Cathedral, a religious building located 2550 meters away, representing the region's religious architecture.

    Practical information

    The concierge’s wordFor a peaceful break in Annecy, Saint Peter’s Cathedral offers a simple glimpse into the region’s religious architecture.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parc des GlaisinsPark

    1.7 km · 20 min walk

    Parc des Glaisins, a green space suitable for walking and outdoor activities.

    Practical information

    The concierge’s wordFor a green break, head to Parc des Glaisins: ideal for a quiet stroll or some outdoor time between plans.

  • Le Petit PortMarina

    1.7 km · 3 min by car

    Marina located 1715 meters away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a waterside break, head to Le Petit Port if you're in the mood for a marina atmosphere and water activities.

  • Canal du VasséPark

    2.3 km · 4 min by car

    The Canal du Vassé is a park, providing a natural setting ideal for walking and relaxation.

    Practical information

    The concierge’s wordFor a calm break in Annecy, Canal du Vassé is well suited to a stroll or a relaxing moment in a natural setting.

  • Jardins de l'EuropePark

    2.3 km · 4 min by car

    Park in Annecy, providing a pleasant green space for walking and relaxing.

    Practical information

    The concierge’s wordFor a green break in Annecy, head to Jardins de l'Europe for a peaceful stroll or a moment to unwind.

  • Port d'AnnecyMarina

    2.7 km · 5 min by car

    Annecy Port, a marina providing services for pleasure boats and water activities.

    Practical information

    The concierge’s wordFor a waterside break, Annecy Port is well suited to a stroll around the marina and the atmosphere of its nautical activities.

  • Parc Animalier de la Grande JeannePark

    3.8 km · 7 min by car

    Animal park located 3.8 km away, providing an experience of wildlife discovery in a natural setting.

    Practical information

    The concierge’s wordIf you’re in the mood for a nature break, this animal park is ideal for discovering wildlife in a natural setting, away from the city’s pace.

Around the hotel

Our full Annecy guide

Annecy, the 'Venice of the Alps', offers a unique blend of lakeside and alpine landscapes, ideal for a romantic getaway.

Read the Annecy guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hôtel Le Clos des Sens?

    The reception indicates check-in times generally in the mid-afternoon and check-out in the late morning. Contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    An early check-in may sometimes be offered depending on the availability of suites. It is strongly advised to request it in advance. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer late check-out and what are the conditions?

    A late check-out may be granted depending on the occupancy rate and may incur an additional charge. Contact the concierge to confirm the arrangements for the day.

  • How does the check-in process work at Hôtel Le Clos des Sens?

    The check-in process takes place at the hotel reception, where the team verifies the reservation, presents the services, and can arrange your dinner at the gourmet restaurant.

  • Are transfers to the airport offered?

    Transfers to the airport are sometimes offered via private driver partners or taxis, with prior reservation. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Hôtel Le Clos des Sens located in Annecy?

    Hôtel Le Clos des Sens is located on the heights of Annecy-le-Vieux, at 13 rue Jean Mermoz, with a view of Lake Annecy and the city.

  • What is the distance between the hotel and the city centre of Annecy as well as the lake?

    The hotel is situated in Annecy-le-Vieux, just a few minutes by car from the historic centre of Annecy and the shores of the lake.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and the airport depends on the chosen airport: Geneva and Lyon are the main airports serving Annecy. Contact the concierge to confirm the arrangements for the day.

  • How do I get to Hôtel Le Clos des Sens from Annecy train station?

    Access is by car or taxi from Annecy train station, which is located a few kilometres away, and private transport can be arranged upon request.

  • In what environment is Hôtel Le Clos des Sens located (hill, neighbourhood, view)?

    The hotel is situated on a hill, in a quiet residential area of Annecy-le-Vieux, offering a panoramic view of Lake Annecy and the mountains.

Rooms & Amenities

  • What is the style of the rooms and suites at Hôtel Le Clos des Sens?

    The suites are decorated in a contemporary and warm style, with natural materials, some offering a fireplace, spa or hot tub, and a view of the lake.

  • How many rooms or suites does Hôtel Le Clos des Sens have and what type of accommodation is offered?

    The hotel offers only suites, numbering around 10 to 11, each designed as a luxurious and refined space.

  • What amenities can be found in the hotel suites (bedding, bathroom, minibar)?

    The suites generally feature high-end bedding, designer bathrooms, minibars, and sometimes fireplaces or hot tubs, along with modern amenities for a comfortable stay.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is provided in the establishment for guests. Please contact the concierge to confirm the terms of the day.

  • Do the suites have a private spa, a whirlpool bath or a fireplace?

    Some suites offer a whirlpool bath or private spa, but the amenities may vary depending on the chosen room category.

Included Services

  • Does the hotel have parking?

    Yes, the hotel provides private parking for its guests.

  • What services are included in the room rate at Hôtel Le Clos des Sens?

    Wi-Fi and certain services such as welcome and daily housekeeping are included in the stay, while extras (drinks, treatments, transfers) may be charged separately.

  • Does the hotel offer room service?

    A room service is mentioned among the services, allowing guests to enjoy certain dishes or drinks in their room.

  • What concierge services are available during the stay?

    Concierge services, restaurant reservations, and activity bookings are offered to personalise guests' stays.

  • Does Hôtel Le Clos des Sens offer meeting spaces or private hire?

    Meeting rooms or private spaces may be offered for confidential events or small committee seminars.

Dining

  • What type of breakfast is offered?

    What type of breakfast is offered? Breakfast is generally served in a gourmet style, highlighting local and seasonal products. Contact the concierge to confirm the arrangements for the day.

  • Does Le Clos des Sens have a Michelin star and what level of gastronomy is offered?

    The gastronomic restaurant Le Clos des Sens has 3 stars in the MICHELIN Guide and offers a locavore cuisine focused on lake products and garden vegetables.

  • What types of tasting menus and cuisine are offered at the gastronomic restaurant Annecy Le Clos des Sens?

    The gastronomic restaurant Annecy Le Clos des Sens offers tasting menus featuring lake fish, vegetables from its garden, and mountain products. Contact the concierge to confirm the arrangements for the day.

  • What is the price range of the menus at the 3-star restaurant Annecy Le Clos des Sens?

    The prices of the menus at Clos des Sens Annecy vary according to the number of courses and the chosen experience, leaning towards high gastronomy. Contact the concierge to confirm the arrangements for the day.

  • Is the starred restaurant Annecy Le Clos des Sens by the lake and is it among the best gastronomic restaurants?

    The starred restaurant Annecy Le Clos des Sens is not located directly by the water but on higher ground, with a view of the lake, and it is considered one of the best gastronomic restaurants in Annecy.

  • Who is the chef of the restaurant Le Clos des Sens and what is his recognition?

    The chef of Le Clos des Sens is Laurent Petit, awarded 3 Michelin stars for his creative and locavore cuisine.

Spa & Wellness

  • Does Hôtel Le Clos des Sens have a spa or a dedicated wellness area?

    The hotel does not feature a large integrated spa, but some suites have wellness facilities and the team can direct guests to nearby spa partners.

  • Does the hotel have a swimming pool?

    Does the hotel have a swimming pool? Yes, a pool is mentioned among the hotel's amenities.

  • Can massages or wellness treatments be booked during a stay at Clos des Sens?

    Massages or treatments can be arranged through external providers or partner establishments, with prior reservation.

  • Is the atmosphere of the hotel suitable for a relaxing and wellness stay?

    The overall atmosphere of the hotel is geared towards relaxation, with a garden, lake view, and calm ambiance, conducive to rest.

  • What are the access hours for the hotel’s pool and wellness facilities?

    The pool and some wellness facilities may be seasonal or subject to specific hours. Please contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What outdoor activities are accessible from Hôtel Le Clos des Sens (lake, mountain, walk)?

    From the hotel, it is possible to enjoy walks around Lake Annecy, mountain hikes, and visits to the old town, all easily accessible by car or taxi.

  • Can activities on Lake Annecy (cruise, water sports) be organised from the hotel?

    Annecy offers water activities, lake cruises, cycling paths, and hiking trails, which the hotel can help organise.

  • What sports and cultural activities are offered near Clos des Sens?

    Tennis, golf, skiing in winter, and cultural visits are possible in the surrounding area, making the hotel a starting point for discovering the region.

  • Is Hôtel Le Clos des Sens suitable for a romantic weekend or a gastronomic getaway?

    The very calm atmosphere and the gastronomic aspect make Clos des Sens a particularly suitable address for a romantic weekend or a special occasion.

Family & Kids

  • Is Hôtel Le Clos des Sens suitable for family stays with children?

    The hotel primarily caters to an adult clientele seeking a gastronomic experience and tranquility; some activities for children may be organised in the region.

  • Does the hotel offer baby cots or specific equipment for young children?

    Baby cots or solutions for young children may sometimes be offered, but this depends on the suites and the policy for the day. Please contact the concierge to confirm the arrangements for the day.

  • What family activities can be practiced around Hôtel Annecy Le Clos des Sens?

    The Annecy region offers many family activities around the lake, in the mountains, or in the old town, which the hotel can recommend.

  • Are there any specific restrictions regarding children within the hotel or the gastronomic restaurant?

    The calm of the establishment and the gastronomic aspect may be less suitable for very young children, and it is recommended to check the specific reception conditions.

Pets

  • Are pets allowed at Hôtel Le Clos des Sens?

    Yes, pets are mentioned as accepted in the establishment.

  • Are there restrictions or additional fees for pets?

    Some pets are accepted, often with size conditions or possible additional fees. Contact the concierge to confirm the terms for the day.

  • Can pets access the gourmet restaurant Le Clos des Sens?

    Pets are generally not allowed in the gourmet restaurant, in order to preserve the comfort of all diners. Contact the concierge to confirm the terms for the day.

Accessibility

  • Is Hôtel Le Clos des Sens accessible to people with reduced mobility?

    The hotel offers disabled access, with certain suites and common areas adapted for people with reduced mobility.

  • What facilities (elevator, ramps) are provided to facilitate access to the rooms?

    Specific facilities such as ramps or elevators may be present, but their details depend on the building and suites. Contact the concierge to confirm the terms for the day.

  • Is the 3-star restaurant Annecy Le Clos des Sens also accessible to disabled people?

    The gourmet restaurant, located in the same complex, has adapted access for disabled people according to the guides' indications.

Billing & Policies

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the booking channel (direct, agency, online site) and the type of rate chosen, flexible or non-refundable.

  • What are the price levels of the suites at Hôtel Le Clos des Sens?

    Nightly rates at Hôtel Le Clos des Sens are in a high-end range, indicated around €315 and more depending on the period and the suite.

  • What are the reviews of Le Clos des Sens regarding the hotel and the restaurant?

    Reviews of Le Clos des Sens are generally very positive on platforms, praising the quality of the food, the welcome, and the comfort of the rooms.

  • Are there any tourist taxes to pay?

    As in most hotels in the region, a local tourist tax may be added to the room price. Contact the concierge to confirm the terms for the day.

Sustainability

  • Is Hôtel Le Clos des Sens committed to a sustainable approach or certified (Relais & Châteaux, etc.)?

    The hotel is a member of Relais & Châteaux, which generally implies a commitment to quality, local produce, and respect for the environment.

  • How does the gourmet restaurant Le Clos des Sens integrate short supply chains and local products?

    The restaurant's cuisine highlights a locavore approach, prioritising products from the lake, the on-site vegetable garden, and local producers, reducing transportation and promoting short supply chains.

  • Does Le Clos des Sens have a vegetable garden or its own produce for its cuisine?

    The vegetable garden at Le Clos des Sens supplies a large portion of the vegetables served in the restaurant, contributing to a more sustainable and responsible cuisine.

  • Are there specific actions taken by the establishment regarding sustainable gastronomy and waste reduction?

    The hotel and restaurant are committed to a responsible high gastronomy approach, minimising waste and valuing seasonal produce, as highlighted by reviews from specialised guides.

The Concierge answers — Hôtel Le Clos des Sens

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Hôtel Le Clos des Sens and Geneva or Lyon airport?

    The concierge can organise a private transfer by car or minibus to or from Geneva or Lyon airport, according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a taxi or a VTC through the concierge to go to the centre of Annecy or the lakeside?

    The concierge can book taxis or VTCs for your trips to the centre of Annecy, the train station, or the lakeside at your desired time.

  • Can the concierge arrange a car rental to visit the surroundings of Annecy and the lakes?

    The concierge can advise and organise high-end or electric car rentals for your travels around the lakes and in the mountains.

  • Can you help me organise my journey between Annecy train station, the hotel, and the airport?

    The concierge can provide information on the best connections between the hotel, Annecy train station, and the main airports, and book tickets if necessary.

  • Is it possible to book a chauffeur transfer from the hotel to nearby ski resorts?

    The concierge can arrange chauffeur transfers to nearby ski resorts, such as La Clusaz or Grand-Bornand, according to your schedule.

Restaurant Reservations

  • Can the concierge book a table at the 3-star gourmet restaurant Le Clos des Sens?

    Reservations are made directly through the concierge, who can secure a table at the 3-star gourmet restaurant Le Clos des Sens depending on availability.

  • Can you suggest and book other gourmet restaurants in Annecy or by the lakeside?

    The concierge can recommend and reserve other gourmet restaurants or bistros in Annecy and by the lakeside, tailored to your budget and preferences.

  • How can I find out the prices of the menu at Clos des Sens and book a discovery menu?

    The concierge can specify the tasting menus available, the prices of the menus at Le Clos des Sens, and make the reservation for your desired time.

  • Is it possible to organise a romantic dinner or birthday at the hotel restaurant?

    The concierge can organise a romantic dinner with a personalised menu and special setup at the hotel restaurant, according to your requests.

Spa Bookings

  • Can you book a massage or wellness treatment during my stay at Hôtel Le Clos des Sens?

    The concierge can book treatments and massages with nearby wellness partners, depending on your availability and preferences.

  • Can the concierge organise a half-day spa at a luxury establishment in Annecy?

    The concierge can provide information on high-end spa establishments around Annecy and arrange treatment slots for a half-day of relaxation.

  • Is it possible to book a wellness package including accommodation in advance through the concierge?

    The concierge can inform about wellness offers and stay packages available and manage the booking of associated treatments.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Annecy and the old town?

    The concierge can offer guided tours of the old town of Annecy, the lakeside, and the main monuments, with a French or English-speaking guide.

  • Can the concierge book a private cruise on Lake Annecy departing from the hotel?

    The concierge can organise boat excursions on Lake Annecy, with or without a skipper, and offer different durations and itineraries.

  • Is it possible to plan a gastronomic tour around Annecy with a guide and tastings?

    The concierge can recommend itineraries to nearby villages and lakes and book local guides for a gastronomic and cultural discovery.

  • Can you help me choose and book the must-see cultural visits near Annecy?

    The concierge can provide a selection of the best museums, galleries, and cultural sites in the region and arrange skip-the-line tickets.

Special Occasions

  • Can the concierge organise a romantic surprise in the room for a marriage proposal?

    The concierge can prepare a surprise in the room with flowers, champagne, and pastries for an anniversary or a marriage proposal.

  • Can you organise an anniversary celebration with decoration, cake, and dinner at Clos des Sens?

    The concierge can manage the complete organisation of an anniversary, including a personalised cake, decoration, photographer, and dinner at the restaurant.

  • Is it possible to call on the concierge to organise a private event with entertainment at the hotel?

    The concierge can coordinate special services such as musicians, photographers, or vintage cars for a private event at the hotel.

Shopping & Luxury Services

  • Can you direct me to the best high-end shopping locations in Annecy and the surrounding area?

    The concierge can recommend the best luxury boutiques, artisans, and wine cellars around Annecy, according to your interests.

  • Can the concierge organise a shopping session with personalised accompaniment?

    The concierge can organise a shopping session with a guide or a personal shopper in selected boutiques.

  • Is it possible to ship local products or wines discovered at the restaurant Le Clos des Sens?

    The concierge can assist with the purchase and shipping of local gastronomic specialities or wines tasted at the restaurant.

Family Activities

  • Can you recommend and book family activities around Lake Annecy?

    The concierge can suggest child-friendly activities around Lake Annecy, such as walks, supervised beaches, or amusement parks, and assist with reservations.

Personalized Experiences

  • Is it possible to create a customised gastronomic stay around the restaurant Le Clos des Sens?

    The concierge can create a tailored programme around gastronomy, including visits to producers, cooking workshops, and dinner at the 3-star restaurant.

  • Can you help me organise a professional photo shoot at the hotel and in Annecy?

    The concierge can organise professional photo shoots in and around the hotel, highlighting the view of Annecy and the lake.

  • Can the concierge organise a customised day combining lake, mountain, and a gourmet restaurant in Annecy?

    The concierge can plan a full day combining a mountain walk, a cruise on the lake, and a gourmet dinner, tailored to your pace.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits