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Palace · Évian-les-Bains · Auvergne-Rhône-Alpes

Hôtel Royal Palace - Evian Resort

Palace

13 avenue des Mateirons, 74500 Évian-les-Bains

4.84.8/51,699 reviews · Google rating
  • Distinction Palace — Atout France
  • 150 chambres et suites
  • 2 étoiles Michelin
  • evian®SPA

Palace 5-star in Évian-les-Bains, in the heart of the town, featuring 2 Michelin stars, evian®SPA and private cruises on Lake Geneva.

Which resorts are in Évian, and what does Hôtel Royal Palace - Evian Resort offer?

Hôtel Royal Palace - Evian Resort is a five-star Palace hotel in Évian-les-Bains, on the shores of Lake Geneva.

It offers a spa, an indoor pool, an outdoor pool, a hammam, a fitness room and two restaurants on site.

What spa facilities are available at Hôtel Royal Palace - Evian Resort?

The evian®SPA covers 1,200 m² and includes an indoor pool, an outdoor pool, a hammam, a sauna and a fitness room.

Signature treatments are available by reservation, including the evian®SPA Signature Ritual in a treatment room overlooking the lake.

What can you reach on foot from Hôtel Royal Palace - Evian Resort?

The hotel is in Évian-les-Bains on the shores of Lake Geneva, with several local landmarks within walking distance.

Maison des sources is a 6-minute walk away. Rue de l’Eglise and the Town Hall, Villa Lumière, are 8 minutes away.

A word from the Concierge

Hôtel Royal Palace - Evian Resort through the Concierge's eyes

In Évian-les-Bains, on the shores of Lake Geneva, the Royal Palace rises in a setting where crystalline waters meet alpine mountains. This palace, emblematic of French hospitality, reflects discreet refinement and a history deeply rooted in its natural surroundings. Built in the early 20th century, it combines Belle Époque architecture with modernity, while offering a Michelin-starred dining experience and renowned wellness services.

The property sits within easy walking distance of several landmarks in Évian-les-Bains. Maison des sources is 506 metres away. Palais Lumière can be reached in 7 minutes on foot. Rue de l'Eglise and the Hôtel de ville, Villa Lumière, are both around 8 minutes away.

Dining is structured around three venues, including L'Oliveraie and Les Fresques. Led by chef Patrice Vander, Les Fresques holds 1 Michelin star. Across the resort, the culinary offering totals 2 Michelin stars in the Guide Michelin. Wellness centres on evian®SPA, with an indoor swimming pool, hammam and fitness centre.

Several signature experiences deepen the stay. The evian®SPA Signature Ritual lasts 90 minutes in a treatment room overlooking Lake Geneva. Guests can also book a private tasting with the chef in the hotel's wine cellar. Suite balconies host breakfast with views of the lake and the Alps. A private cruise on Lake Geneva, or a cooking workshop limited to 6 participants, reinforces why this Palace remains such a strong editorial choice in Évian-les-Bains.

Why choose Hôtel Royal Palace - Evian Resort?

Hôtel Royal Palace - Evian Resort is an exceptional address in Évian-les-Bains (Auvergne-Rhône-Alpes), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Distinction Palace — Atout France
  • 150 chambres et suites
  • 2 étoiles Michelin
  • evian®SPA

Rooms & suites

Cozy Hôtel Royal Palace - Evian Resort Évian-les-Bains

Royal Suite

The Royal Suite extends the Belle Époque heritage of the Royal Palace in Évian-les-Bains, on the shores of Lake Geneva.

View room

The hotel at a glance

Services & amenities

Wellness

4
  • Spa
  • Indoor pool
  • Fitness centre
  • Hammam

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Balcony
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Private parking
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wine cellar

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • evian®SPA Signature Ritual

    Experience an exclusive treatment inspired by the purity of Evian's waters, designed to revitalise body and mind. This 90-minute ritual combines a relaxing massage with drainage techniques and the application of skincare products from a renowned French brand. All performed in a treatment room with views over Lake Geneva for a fully immersive sensory journey.

    By reservationReservation required

  • Private Tasting with the Chef

    Join an exclusive tasting led by Patrice Vander, the hotel's Michelin-starred chef. Explore a selection of regional wines and signature dishes in an intimate setting at the property's private wine cellar. A unique opportunity to discover food and wine pairings elevated by the chef's inspirations.

    By reservationReservation required

  • Breakfast on Suite Balconies

    Enjoy an exclusive breakfast served on your suite's balcony, offering stunning views over Lake Geneva and the Alps. The menu features local products and homemade pastries, accompanied by cold-pressed juices and your choice of coffee or tea. A perfect way to start your day in the privacy and comfort of your own space.

    By reservationReservation required

  • Private Cruise on Lake Geneva

    Step aboard a private boat for an exclusive cruise on Lake Geneva. With a dedicated skipper, explore the pristine waters and admire the Alpine scenery while enjoying a selection of champagne and canapés prepared by the Royal Palace's culinary team. Available during the day or at sunset.

    By reservationReservation required

  • Cooking Workshop with the Michelin-Starred Chef

    Join Michelin-starred Chef Patrice Vander for an exclusive culinary workshop. Limited to six participants, this hands-on session takes you behind the scenes of the hotel's gourmet kitchen. Learn to prepare signature dishes using seasonal local ingredients, then savour your creations in a convivial setting.

    By reservationReservation required

  • Morning Wellness Ritual

    Start your day with an exclusive wellness ritual at evian®SPA. A guided yoga or meditation session overlooking Lake Geneva is followed by a detox juice and privileged access to the indoor pool and hammam. An ideal experience to recharge before exploring the surroundings.

    IncludedIncluded in your stay

Restaurants & bars

2 on-site dining venues, including 1 Michelin star.

  • L'Oliveraie

    Mediterranean

  • Les Fresques

    1 Michelin star

    Moderne Küche

    Chef: Patrice Vander
    Chef: Patrice Vander
    Practical information
    Official website

    The concierge’s word — For a refined interlude, book Les Fresques: Chef Patrice Vander’s modern cuisine, awarded one Michelin star, is well worth the detour.

Spa & wellness

evian®SPA

The evian®SPA spans 1200 m² and features an indoor pool, an outdoor pool, a hammam, a sauna, and a fitness room. The spa also offers signature treatments including Harmonie Sublime, Ressource Minérale, Complice du Corps, Richesse d’Éclat, Visage Lumière, and Source Fondamentale, in partnership with La Vallée.

Facilities & treatments

  • Indoor swimming pool
  • Hammam
  • Fitness center
Practical information
Official website

The concierge’s word — If you want to vary the experience, alternate between the indoor pool, outdoor pool, hammam, and sauna in one spa session.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

Distinctions & affiliations

Labels & distinctions
Palace — Atout France

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome (35 € fee).

Pets are allowed on request with an additional charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 13 avenue des Mateirons, 74500 Évian-les-Bains

Map showing the location of Hôtel Royal Palace - Evian Resort
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 1,699 reviews

5/5Delphine H

Our stay at the Hôtel Royal Évian was nothing short of exceptional—a true benchmark for luxury hospitality on the shores of Lake Geneva. From the moment you arrive, the grandeur of the Belle Époque architecture paired…

1/5Sivi

Disappointing Service for a Five-Star Hotel During our recent stay at the Hotel Royal in Évian, we experienced a level of service that unfortunately does not correspond to what one would expect from a five-star…

1/5Sayeh Bagheri

The service was extremely poor, particularly during breakfast. On three consecutive days, our coffee order was not even recorded. Repeatedly, coffee we ordered never arrived, and on several occasions we were served the…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 8 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Hotel RoyalCultural site

    116 m · 1 min walk

    Cultural site just a one-minute walk away, providing insight into the history and architecture of the area.

    Practical information

    The concierge’s word — A 1-minute walk away, this cultural stop offers a glimpse into the region’s history and architecture, ideal between two quiet moments.

  • Maison des sourcesCultural site

    506 m · 6 min walk

    Cultural site a six-minute walk away, providing insight into the local history and traditions of Évian-les-Bains.

    Practical information

    The concierge’s word — A 6-minute walk away, Maison des sources offers an ideal cultural break to get a feel for Évian-les-Bains’ local history and traditions.

  • Rue de l'EgliseCultural site

    633 m · 8 min walk

    Rue de l'Eglise, a cultural site an eight-minute walk away, providing insight into local architecture and the region's history.

    Practical information

    The concierge’s word — An 8-minute walk away, Rue de l'Eglise makes a lovely break to take in the local architecture and a touch of Évian-les-Bains history.

  • Hôtel de ville - "villa Lumière"Cultural site

    657 m · 8 min walk

    Town hall an eight-minute walk away, an example of cultural architecture in Évian-les-Bains.

    Practical information

    The concierge’s word — An 8-minute walk away, the Town Hall "villa Lumière" makes for a pleasant cultural pause if you’re in the mood for architecture while strolling in Évian-les-Bains.

  • Villa du ChâteletCultural site

    722 m · 9 min walk

    Cultural site a nine-minute walk away, providing insight into the history and architecture of the area.

    Practical information

    The concierge’s word — A 9-minute walk away, Villa du Châtelet makes an ideal cultural pause to discover the region’s history and architecture between quieter moments.

  • Parc publicCultural site

    1.9 km · 3 min by car

    Public park a nineteen-minute walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s word — For a green break, head to Parc public: a lovely spot to unwind and enjoy nature in Évian-les-Bains.

  • Buvette de MaximaCultural site

    3.7 km · 6 min by car

    Cultural site located 3,687 meters away, providing an insight into local history.

    Practical information

    The concierge’s word — For a cultural break, head to Buvette de Maxima when you feel like diving into the local history of Évian-les-Bains.

  • Médiathèque Anna de Noailles Publier-AmphionCultural site

    4.1 km · 7 min by car

    Cultural site located 4,112 meters away, providing access to literary resources and cultural events.

    Practical information

    The concierge’s word — If you’re after a quiet break in Évian-les-Bains, this media library is ideal for browsing, reading, or enjoying a cultural moment.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Hôtel Hilton Evian-les-BainsRestaurant

    586 m · 7 min walk

    Restaurant a seven-minute walk away, offering a variety of dishes in a pleasant setting.

    Practical information

    The concierge’s word — For an easy lunch or a simple dinner, this restaurant, a 7-minute walk away, offers a pleasant break near the hotel.

  • Hôtel le BourgogneRestaurant

    743 m · 9 min walk

    Hôtel le Bourgogne, a restaurant nine minutes' walk away, offering a dining experience in a pleasant setting.

    Practical information

    The concierge’s word — For dinner without going far, Hôtel le Bourgogne, a 9-minute walk away, offers a culinary break in pleasant surroundings.

  • Centre nautiqueBeach

    1.0 km · 12 min walk

    Water sports center in Évian-les-Bains, offering activities related to water and the beach.

    Practical information

    The concierge’s word — Ideal for an active break by the water: head there during the day if you're in the mood for the beach and water activities in Évian-les-Bains.

  • Evian Resort Golf ClubSports & leisure

    1.9 km · 3 min by car

    Evian Resort Golf Club, a golf course providing facilities for enthusiasts of the sport.

    Practical information

    The concierge’s word — If you play golf, it’s a pleasant sporting break to set aside a few hours on a well-equipped course in Évian-les-Bains.

  • Les boucles du CoteauTrail

    4.1 km · 7 min by car

    Hiking trail in Évian-les-Bains, offering routes for nature enthusiasts.

    Practical information

    The concierge’s word — If you’re in the mood for nature, Les boucles du Coteau offer an ideal break for a walk and some fresh air around Évian-les-Bains.

  • Plage du parc des cèdresBeach

    5.1 km · 9 min by car

    Cedar Park beach, a relaxation area by the water, perfect for enjoying the natural surroundings.

    Practical information

    The concierge’s word — For a waterside break, Plage du parc des cèdres is ideal if you're after a relaxing moment in a natural setting.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • La Nouvelle ImageShop

    532 m · 6 min walk

    Store six minutes' walk away, providing various products and services for everyday needs.

  • ZainoShop

    555 m · 7 min walk

    Store seven minutes' walk away, providing various products for everyday needs.

  • La CaravelleShop

    643 m · 8 min walk

    Store an eight-minute walk away, providing various products for daily needs.

  • Terrasse du BaronShop

    731 m · 9 min walk

    Store a nine-minute walk away, providing various products for daily needs.

  • UmbertoShop

    736 m · 9 min walk

    Umberto, a store nine minutes' walk away, offers various items for daily needs.

What’s happening during your stay

The dates I slip into my guests’ programme in Évian-les-Bains — concerts, exhibitions, festivals a few steps from Hôtel Royal Palace - Evian Resort.

My tip: book concert tickets seven days ahead.

  • Event

    Marché hebdomadaire de Bons-en-Chablais

    Open year-round

    Bons-en-Chablais · 22.5 km

    The weekly market in Bons-en-Chablais takes place every Saturday morning, featuring farmers, small producers, and local products throughout 2026.

    View official source

  • Event

    Marché hebdomadaire de Douvaine

    Open year-round

    Douvaine · 24.6 km

    The weekly market in Douvaine takes place every Sunday morning, bringing together farmers, small producers, and local products throughout 2026.

    View official source

  • Event

    Marché

    Open year-round

    Morzine · 25.4 km

    Weekly market in Morzine every Wednesday, featuring local products such as meats, fish, fruits, vegetables, cheeses, charcuterie, as well as clothing and shoes, from January 1 to December 31, 2026.

  • Event

    Marché hebdomadaire de Veigy

    Open year-round

    Veigy-Foncenex · 29.6 km

    Weekly market held at the church square in Veigy-Foncenex, every Friday afternoon, featuring local producers and merchants.

  • Event

    Marché hebdomadaire du Lyaud

    Open year-round

    Lyaud · 8.7 km

    Weekly market held every Saturday morning in Lyaud, featuring farmers, small producers, and local products, from 1 January to 31 December 2026.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Hôtel Royal - Evian Resort?

    Check-in is generally offered in the afternoon and check-out in the late morning. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a shuttle from the train station or the centre of Évian-les-Bains?

    A complimentary shuttle service is offered to the train station, certain local attractions, and the cruise ship terminal, depending on the current schedule.

  • Does the hotel have parking?

    A valet service and self-parking are available free of charge for hotel guests.

  • Can I check in early?

    Early check-in may sometimes be granted depending on room availability on the day of arrival. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is the Hôtel Royal - Evian Resort located in Évian-les-Bains?

    The hotel is located in Neuvecelle, on the heights of Évian-les-Bains, with a dominant view of Lake Geneva and the Alps.

  • What is the distance between the hotel and the airport?

    Geneva Airport is approximately one hour and fifteen minutes by road, and Lyon-Saint-Exupéry Airport is about two hours and thirty minutes, depending on traffic.

  • What is the distance between the Hôtel Royal and the city centre or the lakeside?

    The hotel is close to the centre of Évian-les-Bains, the shores of Lake Geneva, and sites such as the Cachat Spring and the Palais Lumière, accessible within a few minutes by shuttle or car.

  • Are airport transfers offered?

    Private transfers to the airports can be arranged upon request through the concierge. Contact the concierge to confirm the arrangements for the day.

  • Who owns the Evian resort complex?

    The Evian Resort, which includes the Hôtel Royal, is owned by the Danone group, which owns the evian mineral water brand.

Rooms & Amenities

  • How many rooms does the Hôtel Le Royal have?

    The Hôtel Royal has approximately 150 rooms and suites, all decorated in a contemporary palace style.

  • What amenities can be found in the rooms of the Hôtel Royal - Evian Resort?

    The rooms are elegant, well-appointed, with high-quality bedding, equipped bathrooms, and views of the park or the lake depending on the category.

  • Does the hotel offer connecting rooms or family-friendly accommodations?

    Connecting rooms and family amenities, including baby equipment and extra beds, are available in certain categories.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available in the hotel, appreciated by guests although the quality may vary according to testimonials.

  • Is a laundry or dry cleaning service offered during the stay?

    A daily housekeeping service and laundry or dry cleaning are offered to guests, with possible charges depending on the services.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served as a buffet with a wide selection of fresh products, served daily for an additional charge.

  • What restaurants are available within the Hôtel Royal - Evian Resort?

    The hotel features the gourmet restaurant Les Fresques, La Véranda for seasonal cuisine, and the Oliveraie by the pool in summer.

  • Does the hotel have bars or a drinks service on the terrace?

    A poolside bar and a lounge bar are available for drinks or snacks, with views of the park or the lake.

  • Does the hotel offer specific menus for children in its restaurants?

    Children's menus and family-friendly options are offered in the hotel's restaurants.

  • Can the restaurants adapt the menus for vegetarian or gluten-free diets?

    Dining options can be adapted to certain dietary requirements, in agreement with the chefs, upon prior request.

Spa & Wellness

  • What spa and wellness services are offered at the Hôtel Royal - Evian Resort?

    The Hôtel Royal features an evian®SPA offering facials, body wraps, hydrotherapy, with 30 treatment rooms and a spa open every day.

  • Does the hotel have a swimming pool?

    The hotel has an outdoor swimming pool, sometimes described as infinity, with a children's pool and hydrocontact course.

  • What relaxation facilities are available at the spa (sauna, hammam, jacuzzi)?

    The spa includes a sauna, hammam, hot tub, cold bath, snow room, and hydrocontact course, with extended hours for the pool and facilities.

  • Is the spa accessible to children or only to adults?

    Treatments and activities are offered for children within the spa, with quiet slots for adults and supervised access to the pool.

Activities & Leisure

  • What sports activities are offered at the Evian Resort?

    An internationally renowned golf course, three outdoor tennis courts, and a fitness room are available for guests.

  • Does the hotel have a park or gardens accessible for walking?

    The hotel's park extends over approximately 19 hectares, designed as a refuge for the League for the Protection of Birds and offering numerous walking paths.

  • What outdoor activities are available around the Royal Hotel?

    Leisure activities are offered on-site or nearby, which may include golf, tennis, lake outings, and other outdoor activities.

Family & Kids

  • Does the hotel have a kids' club or services dedicated to families?

    The kids resort offers numerous activities for children year-round, as well as a paid kids' club and babysitting service.

  • What is the hotel's policy for accommodating children sharing a room with their parents?

    Accommodation is free for children up to 13 years old if they sleep in their parents' room, depending on the category and season.

  • Does the hotel provide cots or infant equipment?

    Infant equipment, such as cots and specific materials, is available in certain rooms upon request.

  • Are activities planned for teenagers at the Evian Resort?

    Specific activities are offered for teenagers, in addition to the kids resort, to tailor the stay for all ages.

Pets

  • Are pets allowed at Hôtel Royal - Evian Resort?

    Pets are generally not allowed at Hôtel Royal. Please contact the concierge to confirm the current policy.

  • Are there rooms specifically designed to accommodate pets?

    Please contact the concierge to confirm the current policy.

  • Is there an extra charge for staying with a pet?

    Please contact the concierge to confirm the current policy.

Accessibility

  • Is Hôtel Royal - Evian Resort suitable for people with reduced mobility?

    Some rooms and common areas are accessible for people with reduced mobility, with lifts and adapted facilities.

  • Is there parking or a specific entrance for disabled guests?

    Parking spaces and access points facilitating entry for people with reduced mobility are provided within the hotel premises.

  • Is the spa and pool accessible for people with reduced mobility?

    Please contact the concierge to confirm the current policy.

Billing & Policies

  • What are the average prices for a night at Hôtel Royal - Evian Resort?

    Prices vary depending on the season, room category, and available offers, starting from around €360 per night for certain rooms.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate and booking conditions, varying between flexible and non-refundable offers. Please contact the concierge to confirm the current policy.

  • Are there any tourist taxes to pay?

    Tourist taxes may apply according to local regulations and are generally payable on site. Please contact the concierge to confirm the current policy.

  • Does the hotel offer special deals or discounts for family stays?

    Seasonal offers may include discounts of up to 50% for booking a separate and connecting room for children, depending on the period.

  • What payment methods are accepted to settle the stay at the Royal Hotel?

    Payment can be made by credit card and possibly by other means depending on the conditions of each offer and booking channel.

Sustainability

  • What environmental actions are taken in the Evian Resort park?

    The resort is set in a 19-hectare park, designed in harmony with wildlife, and serves as a refuge for the League for the Protection of Birds.

  • Does the Royal Hotel incorporate biodiversity protection in its operations?

    The management of the site takes into account the preservation of local biodiversity, with developments that respect the fauna and flora of the estate.

  • Does the link between the evian brand and the Evian Resort involve specific commitments regarding the environment?

    The evian brand, linked to the resort, emphasises the purity of water and its protection, which translates into a focus on the environment within the complex.

  • Does the hotel offer initiatives to reduce waste or energy consumption during guests' stays?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Hôtel Royal Palace - Evian Resort

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Geneva airport to the Hôtel Royal - Evian Resort?

    The concierge can organise a private transfer to or from Geneva or Lyon airport, by car or van, according to your needs and schedule.

  • Is it possible to have a private driver for the duration of my stay at the Hôtel Royal?

    The concierge can book a private driver for the duration of your stay, with an appropriate vehicle and personalised schedules.

  • Can you arrange boat transport from the Hôtel Royal to Lausanne or Montreux?

    Reservations are made through the concierge, who can coordinate taxi boat or shuttle trips to Lausanne or Montreux according to available schedules.

  • Can you arrange a transfer from Évian-les-Bains train station to the hotel?

    The concierge can organise a shuttle or taxi from Évian-les-Bains train station, depending on your train's arrival time.

  • Can you arrange a transfer to a ski resort in the Alps from the Hôtel Royal?

    It is recommended to contact the concierge to organise transfers to nearby ski resorts, with suitable vehicles and coordinated schedules.

Restaurant Reservations

  • Can you reserve a table at the gourmet restaurant Les Fresques during my stay?

    Reservations are made through the concierge, who can secure a table at the gourmet restaurant Les Fresques based on availability.

  • Is it possible to arrange a personalised romantic dinner at the Hôtel Royal?

    The concierge can organise a romantic dinner with a view of the lake, menu selection, and possible table decoration.

  • Can you book a restaurant by Lake Geneva in Évian or the surrounding area?

    The concierge can recommend and reserve restaurants by the lake in Évian-les-Bains or the surrounding area according to your culinary preferences.

  • Can you arrange a meal suitable for a gluten-free or vegan diet?

    Reservations are made with the concierge, who can organise a menu tailored to specific diets in collaboration with the hotel's chefs.

Spa Bookings

  • Can you book a treatment at the evian®SPA before my arrival at the Hôtel Royal?

    Reservations are made through the concierge or the spa, who can secure a slot for treatments at the evian®SPA according to your availability.

  • Is it possible to plan a wellness programme over several days at the hotel spa?

    The concierge can organise a complete wellness journey including treatments, access to the pool, sauna, and hammam over one or more days.

  • Can you book couple's spa treatments?

    It is recommended to contact the concierge to arrange couple's treatments at the spa, with coordinated timings and suitable cabins.

Excursions & Cultural Visits

  • Can you organise a guided tour of Évian-les-Bains and the Source Cachat?

    The concierge can organise a tour of the town of Évian-les-Bains and its main sites such as the Source Cachat and the Palais Lumière with a local guide.

  • Is it possible to book a private cruise on Lake Geneva from the Royal Hotel?

    The concierge can book boat excursions on Lake Geneva, with or without stops in Switzerland, depending on availability.

  • Can you plan an excursion to a picturesque village on Lake Geneva?

    The concierge can organise an excursion to nearby villages, such as Yvoire or other renowned villages by the lake, with transport included.

  • Can you organise a vineyard tour with tasting in the Évian region?

    It is recommended to contact the concierge to arrange visits to wineries or vineyards in the region, including tasting and transport.

Special Occasions

  • Can you prepare a birthday surprise in the room before our arrival?

    The concierge can organise a special room decoration, with flowers, champagne, or personalised messages for a birthday or special occasion.

  • Can you help me organise a marriage proposal at the Royal Hotel?

    It is possible to enlist the concierge to organise a personalised marriage proposal, including setting, staging, and catering.

  • Is it possible to bring in a professional photographer for a shoot by the lake?

    The concierge can coordinate professional photo or video services to capture a special event during your stay.

Shopping & Luxury Services

  • Can you organise a personalised luxury shopping session in the area?

    The concierge can recommend nearby luxury boutiques and arrange a personalised shopping service or private stylist upon request.

  • Can you prepare a high-end gift box to offer to a guest?

    It is recommended to contact the concierge to arrange a gift or wellness box personalisation service to be offered during the stay.

Family Activities

  • Can you organise activities for my children at the kids resort during our stay?

    The concierge can register children for activities at the kids resort and suggest family-friendly outings in the Evian Resort park.

  • Can you plan a family nature activity in the Evian Resort park?

    It is possible to request the concierge to organise a family walk in the park or nature activities suitable for children.

Personalized Experiences

  • Can you create a tailor-made programme combining spa, golf, and gastronomy during my stay at the Royal Hotel?

    The concierge can create a tailor-made programme combining spa, gastronomy, golf, and walks, depending on your desires and the duration of the stay.

  • Can you organise a personalised golf experience within the Evian Resort?

    It is recommended to contact the concierge to arrange a private experience at the Evian Resort golf course, with lessons or guided rounds.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits