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5★ · San Miguel de Allende

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

Hospicio 35, Zona Centro, 37700 San Miguel de Allende, Gto., Mexique, San Miguel de Allende

4.74.7/5435 reviews · Google rating
  • In San Miguel’s historic district
  • Preserved colonial architecture
  • Intimate, welcoming atmosphere
  • Selected for the 2025–2026 Gold List

Hotel 5-star in San Miguel de Allende, in the heart of the city, featuring colonial architecture, an intimate atmosphere and attentive service.

Is Casa de Sierra Nevada well located for staying in San Miguel de Allende’s historic centre?

Yes. The hotel is set in the historic district, in a colonial setting that suits exploring on foot.

Several landmarks are close by, including Calle Aldama and Saint Michael the Archangel Church, both around a two-minute walk away.

How much does a night at Casa de Sierra Nevada in San Miguel de Allende cost?

Rates vary with the season, your stay dates and the room category selected.

For an exact price, it is best to check your dates or contact the Concierge for guidance on the right option.

What kind of food is served at Casa de Sierra Nevada?

The hotel serves Mexican cuisine on site, notably at del Parque restaurant.

Your stay can also include breakfast in a colonial courtyard and, by reservation, a cooking class centred on Mexican recipes.

A word from the Concierge

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende through the Concierge's eyes

Casa de Sierra Nevada, a 5★ hotel, is located in San Miguel de Allende, Mexico. This establishment is situated in a historic neighborhood, offering a unique and warm atmosphere. It is known for its colonial architecture and attentive service, perfect for travelers seeking authenticity. Selected in the Condé Nast Traveler Gold List 2025-2026, this hotel stands out for its commitment to excellence and local charm.

The overall atmosphere of the hotel is both intimate and welcoming. Travelers appreciate its picturesque setting, ideal for romantic getaways or peaceful escapes. The common areas are carefully decorated, creating a relaxing ambiance. Guests can expect personalized service, enhancing the overall experience.

Before planning your stay, note that the hotel is well-suited for couples and solo travelers. The city offers a rich cultural experience, with events throughout the year. The high season attracts many visitors, so consider booking in advance to secure your stay. The surroundings are filled with art galleries and local restaurants.

_My tip from the Concierge: make sure to explore local markets to discover Mexican crafts, an enriching and authentic experience._

Why choose Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende?

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende is an exceptional address in San Miguel de Allende, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In San Miguel’s historic district
  • Preserved colonial architecture
  • Intimate, welcoming atmosphere
  • Selected for the 2025–2026 Gold List

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Private events

Accessibility

1
  • Elevator

Other amenities

22
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Restaurants & bars

2 on-site dining venues.

  • del Parque

    Restaurant

    Highlights

    • Mexican
    • Mexican dishes are prepared at del Parque restaurant on site
    Practical information

    The concierge’s wordFor a Mexican interlude without leaving Casa de Sierra Nevada, book del Parque: a simple, spot-on choice to enjoy Mexican cuisine on site.

  • Laja

    Restaurant

In the press

Distinctions & affiliations

Brand
Rankings
Condé Nast Traveler Gold List

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Hospicio 35, Zona Centro, 37700 San Miguel de Allende, Gto., Mexique

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 435 reviews

5/5Roxy Gee

Didn’t stay but went to the restaurant and the food is the best and service is phenomenal. Live music was so romantic and beautiful. Will return.

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Calle AldamaHistoric landmark

    173 m · 2 min walk

    Calle Aldama, a historical landmark just two minutes' walk away, showcasing the colonial architecture of San Miguel de Allende.

    Practical information

    The concierge’s wordA 2-minute walk away, Calle Aldama makes a lovely pause to take in San Miguel de Allende’s colonial architecture, especially on a relaxed stroll.

  • Cathédrale de l'archange Saint MichelChurch

    178 m · 2 min walk

    Religious building two minutes' walk away, known for its architecture and historical significance.

    Practical information

    The concierge’s wordA 2-minute walk away, the Cathedral of Saint Michael the Archangel makes a lovely pause to admire its architecture and soak up San Miguel de Allende’s history.

  • San Miguel de Allende Ciudad Paraíso Patrimonio de la HumanidadHistoric landmark

    222 m · 3 min walk

    Historical landmark three minutes' walk away, showcasing an example of Mexican colonial architecture.

    Practical information

    The concierge’s wordA 3-minute walk away, it’s a lovely pause to take in the elegance of Mexican colonial architecture during a stroll through the historic center.

  • Templo de San FranciscoChurch

    275 m · 3 min walk

    Religious building three minutes' walk away, showcasing an example of colonial architecture.

    Practical information

    The concierge’s wordA 3-minute walk away, Templo de San Francisco offers a peaceful pause to admire a fine example of colonial architecture.

  • Museo La Esquina del Juguete popular MexicanoMuseum

    316 m · 4 min walk

    Museum four minutes' walk away, dedicated to the history and culture of Mexican popular toys.

    Practical information

    The concierge’s wordA 4-minute walk away, this museum makes a lovely break if you’re in the mood for a glimpse into the history and culture of Mexican folk toys.

  • Centro Cultural Ignacio Ramírez El NigromanteTourist attraction

    439 m · 5 min walk

    Cultural center five minutes' walk away, featuring various exhibitions and artistic events.

    Practical information

    The concierge’s wordA 5-minute walk away, this cultural center makes a lovely break to slip an exhibition or artistic event into your day.

  • Lavaderos del ChorroHistoric landmark

    459 m · 6 min walk

    Historical landmark a six-minute walk away, known for its architecture and cultural significance in the area.

    Practical information

    The concierge’s wordA 6-minute walk away, Lavaderos del Chorro makes a calm break if you enjoy architecture and places with cultural significance.

  • El MiradorTourist attraction

    491 m · 6 min walk

    El Mirador, a viewpoint six minutes' walk away, providing a panoramic view of the city and its surroundings.

    Practical information

    The concierge’s wordFor a quiet break, head to El Mirador, a 6-minute walk away, especially later in the day to take in San Miguel de Allende at a glance.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jardín AllendeGarden

    225 m · 3 min walk

    Jardín Allende, a public garden just three minutes' walk away, providing a space for relaxation and greenery in the heart of the city.

    Practical information

    The concierge’s wordFor a green break in the heart of San Miguel de Allende, head to Jardín Allende, a 3-minute walk away, ideal for catching your breath between outings.

  • Parc Benito JuárezPark

    459 m · 6 min walk

    Park a six-minute walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordA 6-minute walk away, Benito Juárez Park is a green pause when you want to unwind for a moment and enjoy nature.

  • Hotel Real de MinasGarden

    1.0 km · 12 min walk

    Hotel Real de Minas, a hotel located a ten-minute walk away, providing a pleasant setting for relaxation.

    Practical information

    The concierge’s wordFor a quiet break, slip into the garden at Hotel Real de Minas, a 10-minute walk away, ideal for catching your breath between outings.

  • Charco del IngenioBotanical garden

    1.6 km · 19 min walk

    Botanical garden located 1.6 km away, featuring a variety of plants and natural spaces.

    Practical information

    The concierge’s wordFor a nature break in San Miguel de Allende, Charco del Ingenio is well suited to a calm stroll among varied plants and natural spaces.

  • Municipal Park Zeferino GutierrezPark

    1.6 km · 19 min walk

    Municipal park, a green space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break in San Miguel de Allende, this municipal park is well suited to a quiet stroll or a relaxing pause.

  • Hacienda San PatricioGarden

    2.0 km · 3 min by car

    Hacienda San Patricio, a hotel located 2010 meters away, surrounded by lush gardens.

    Practical information

    The concierge’s wordFor a green escape, Hacienda San Patricio suits you well if you're after a hotel surrounded by lush gardens, away from the city's pace.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Ignacio Ramírez MarketMarket

    429 m · 5 min walk

    Market five minutes' walk away, ideal for exploring local products and crafts.

  • Mercado de ArtesaníasMarket

    622 m · 7 min walk

    Market a seven-minute walk away, ideal for exploring local crafts and regional products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende?

    Standard check-in begins from 3 PM and check-out is until 12 PM, according to information from major booking sites.

  • Can I check in early?

    Early check-in may be offered depending on arrival time and room availability; it is recommended to request it in advance.

  • Can a late check-out be requested and is there an additional charge?

    Late check-outs are possible subject to availability on the day and may incur additional fees, to be confirmed with the reception.

  • What documents are required upon arrival to check in to the hotel?

    Check-in procedures generally require an official ID and a credit card for guarantee, in accordance with luxury hotel practices in Mexico.

  • Does the hotel have parking?

    The hotel has parking?

Location & Access

  • Where exactly is Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende located in San Miguel de Allende?

    Casa de Sierra Nevada is located at Hospicio 35, in the historic centre of San Miguel de Allende, approximately 250 metres from the main garden and the Parroquia.

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 1 hour and 30 minutes by car from Bajío International Airport (BJX) and about 1 hour from Querétaro Airport (QRO).

  • How far is the hotel from the city centre and major tourist sites?

    The establishment is about 250 metres on foot from the historic centre and the main square of San Miguel de Allende.

  • Is the location of Casa de Sierra Nevada convenient for exploring San Miguel de Allende on foot?

    The location in the historic centre allows for easy walking access to shops, restaurants, and monuments; taxis and private transfers complement access from airports or other cities.

  • Does the hotel offer valet service or nearby parking for motorised guests?

    Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • How many rooms does the hotel have and what is the style of the accommodations?

    The rooms and suites are spread across six historic colonial houses, with 37 units all different, decorated with handcrafted furniture and Mexican details.

  • What types of rooms and suites are offered at Casa de Sierra Nevada?

    The categories include double rooms and suites, some with terrace or small private pool, all equipped with modern comforts such as flat-screen television.

  • What amenities can be found in the rooms (safe, TV, toiletries, etc.)?

    The rooms generally feature a private bathroom, bath products, television, safe, and Wi-Fi, with details of colonial and artisanal decoration.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and common areas of the hotel, with a connection generally well-rated by guests.

  • Do the rooms have individual air conditioning and heating?

    Contact the concierge to confirm the arrangements for the day.

  • Are there rooms or suites with private pool at Casa de Sierra Nevada?

    Some suites have a private pool or a small plunge pool, depending on the category booked.

Included Services

  • What services are included in the room rate (Wi-Fi, gym, etc.)?

    Contact the concierge to confirm the arrangements for the day.

  • Is housekeeping provided daily in the rooms?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a free or paid shuttle service in San Miguel de Allende?

    Contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    Private transfers to the airports can be arranged upon request and for an additional fee; booking is usually done through the concierge or reception.

Dining

  • What restaurants are available at Casa de Sierra Nevada and what types of cuisine are served there?

    Casa de Sierra Nevada has two restaurants, Andanza and Restaurante del Parque, offering refined cuisine, with breakfast, lunch, and dinner service depending on the season.

  • What type of breakfast is offered?

    Breakfast is served with several options, including continental, vegetarian, vegan, gluten-free, and à la carte, highly rated by guests.

  • Can breakfast or meals be taken in the room at Casa de Sierra Nevada?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer options suitable for special diets (gluten-free, vegetarian, vegan) for lunch and dinner?

    Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Does the hotel have a spa or wellness centre on site?

    Casa de Sierra Nevada houses the Laja spa, which offers a wide range of treatments, massages, beauty services, and wellness facilities, open daily.

  • Do children have access to the spa and are there age restrictions?

    Access to the spa is subject to age restrictions: children under 12 must be accompanied, and those under 16 are not allowed in certain areas.

  • Is there a gym or fitness area at Casa de Sierra Nevada?

    Contact the concierge to confirm the arrangements for the day.

  • What types of treatments and massages are offered at the Laja spa?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • Does the hotel have a pool?

    The hotel has an outdoor pool, often described as very pleasant in reviews, accessible to guests according to the hotel's hours.

  • What leisure activities are offered by the hotel or nearby?

    Activities such as Mexican cooking classes, guided tours, cycling, nearby golf, and excursions may be offered or arranged through the hotel.

  • Can the hotel assist in booking excursions to the hot springs or vineyards in the area?

    Contact the concierge to confirm the arrangements for the day.

  • Are there any entertainment or special events organised on certain evenings at the hotel?

    Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Casa de Sierra Nevada is a high-end boutique hotel primarily oriented towards couples and travellers seeking tranquility; however, it can accommodate families in certain rooms or suites.

  • Are baby cots or extra beds for children available on request?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a childcare or babysitting service?

    Contact the concierge to confirm the arrangements for the day.

  • Are there any spaces or activities specifically dedicated to children within the hotel?

    Guests mention a calm atmosphere that is more suitable for adults; there is no dedicated children's club mentioned in the public information.

Pets

  • Are pets allowed at Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende?

    Pets are generally not accepted at this establishment, according to major booking platforms.

  • Does the hotel accept assistance dogs or guide dogs for visually impaired individuals?

    Contact the concierge to confirm the arrangements for the day.

  • Are there specific services for pets (bowls, beds) if an exception is granted?

    Contact the concierge to confirm the arrangements for the day.

  • Are there additional fees if a pet is accepted as an exception?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the architecture of Casa de Sierra Nevada suitable for people with reduced mobility?

    The hotel occupies several historic colonial houses, with stairs and patios; some areas may be less suitable for people with reduced mobility.

  • Are there rooms specially adapted for wheelchair users?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas (reception, restaurants, spa) accessible without steps or with ramps?

    Contact the concierge to confirm the arrangements for the day.

  • Can the hotel provide special assistance for guests with specific mobility or vision needs?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the rate chosen (flexible or non-refundable) and the dates; details are provided at the time of booking and on the stay confirmation.

  • Are there any occupancy taxes to pay?

    Taxes and service charges may be added to the nightly rate; in many Mexican destinations, an occupancy or municipal tax is charged.

  • How much does a night at Casa de Sierra Nevada cost on average compared to other hotels in San Miguel de Allende?

    Nightly rates vary depending on the season, room type, and occupancy; Casa de Sierra Nevada is positioned among the luxury hotels in San Miguel de Allende.

  • What payment methods are accepted to settle the hotel stay?

    Payments are generally accepted in Mexican pesos and by international credit cards; some platforms allow payment online before arrival.

Sustainability

  • Does the hotel implement actions to reduce its water and energy consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Are local and seasonal products prioritised in the restaurants of Casa de Sierra Nevada?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a towel and linen reuse programme or any ecological initiatives for guests?

    Contact the concierge to confirm the details for the day.

  • Does Casa de Sierra Nevada hold any environmental certification or participate in local community projects?

    Contact the concierge to confirm the details for the day.

The Concierge answers — Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Bajío or Querétaro airport and Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende?

    The concierge can organise a private transfer to or from León/Bajío or Querétaro airports, in a sedan or van, with personalised welcome according to your flight schedule.

  • Is it possible to book a private driver to visit San Miguel de Allende and the surrounding areas?

    The concierge can book a private driver for a full day or half day to explore San Miguel de Allende and nearby villages, with a personalised itinerary.

  • Can you arrange round-trip transport to the hot springs like La Gruta from the hotel?

    It is recommended to contact the concierge to arrange a transfer to the thermal baths such as La Gruta or other springs, with a vehicle suitable for the number of people.

  • Can the concierge book reliable taxis for my night outings in the city?

    Transfers are organised through the concierge, who can book a trusted taxi or a vehicle with a driver for night trips in San Miguel.

  • Can you help me organise my transport between San Miguel de Allende and Mexico or Guanajuato?

    The concierge can advise and book intercity connections (Guanajuato, Querétaro, Mexico) by private car or shuttle according to your needs and budget.

Restaurant Reservations

  • Can you book a table at one of the best restaurants or rooftops in San Miguel de Allende?

    Reservations are made through the concierge, who can secure tables at renowned restaurants in San Miguel, including rooftops with views of the Parroquia.

  • Can you recommend the best area for dining and book a restaurant close to the hotel?

    The concierge can recommend the best areas for dining in the historic centre and book establishments suited to your culinary preferences.

  • Is it possible to book restaurants in advance with vegetarian or gluten-free options in San Miguel?

    The concierge can select and reserve restaurants offering vegetarian, vegan, or gluten-free menus, taking into account your dietary restrictions.

Spa Bookings

  • Can you book a treatment or massage for me at the spa of Casa de Sierra Nevada?

    Treatments are booked through the concierge, who can schedule massages, body rituals, or facials at the Laja spa according to your availability.

  • Can the concierge help me plan a wellness programme over several days during my stay?

    The concierge can organise a comprehensive wellness programme combining spa treatments, yoga, or meditation, and adjust the schedule over several days.

  • Is it possible to book a couples massage or a special treatment for couples at the spa?

    It is recommended to contact the concierge to arrange couple treatments, with coordinated timings and a double room if available.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the historic centre and the Parroquia?

    The concierge can recommend and book guided tours of the historic centre of San Miguel, either on foot or by vehicle, with certified Spanish or English-speaking guides.

  • Is it possible to organise a day trip to Guanajuato or Querétaro from the hotel?

    The concierge can plan a day trip to nearby colonial cities such as Guanajuato or Querétaro, including transport and a guide.

  • Can you help me book a Mexican cooking class or a vineyard tour near San Miguel?

    The concierge can book local experiences such as Mexican cooking classes, vineyard tours, or craft workshops, depending on the season.

Special Occasions

  • Can you prepare a romantic room decoration for a wedding anniversary or a marriage proposal?

    The concierge can organise a romantic room decoration, including flowers, petals, champagne, and surprises according to your wishes and budget.

  • Is it possible to organise a private dinner or a gastronomic surprise for a special occasion?

    It is possible, through the concierge, to organise a private dinner or a special gastronomic experience within the hotel or at an exclusive venue in the city.

  • Can the concierge help me organise a photo shoot or musical entertainment to mark an occasion?

    The concierge can assist in coordinating photographers, musicians, or other providers to celebrate a birthday, engagement, or family event.

Shopping & Luxury Services

  • Can you recommend the best shopping and art craft addresses near Casa de Sierra Nevada?

    The concierge can recommend the best local shops for crafts, design, and fashion in San Miguel, and indicate the most interesting areas for shopping.

  • Is it possible to organise a personal shopping session or a gallery tour?

    The concierge can offer a shopping assistance service or a local stylist, and arrange transport and accompaniment if necessary.

  • Can the concierge indicate where to buy high-end jewellery or design pieces in San Miguel?

    The concierge can direct you to jewellers, leather workshops, or high-end galleries and check their opening hours to plan your visits.

Family Activities

  • Can you organise activities suitable for a family with children in San Miguel de Allende?

    The concierge can suggest and book family-friendly activities suitable for children, such as fun city tours, creative workshops, or nature outings.

  • Is it possible to arrange a family nature or cycling day trip from the hotel?

    The concierge can assist in organising excursions to parks, farms, or bike rides, taking into account the age of the children.

Personalized Experiences

  • Can you help me create an itinerary that combines Casa de Sierra Nevada with other luxury hotels in Mexico?

    The concierge can organise a customised itinerary including the best hotels and experiences in the Belmond region or other luxury establishments in Mexico.

  • Is it possible to book exclusive or private experiences (tastings, visits to artists' workshops) through the concierge?

    The concierge can arrange exclusive experiences such as private tastings, meetings with local artists, or visits at privileged times, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits