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5★ · Illhaeusern

Auberge de l'Ill - Hôtel des Berges & Spa

4 Rue de Collonges au Mont d'Or, 68970 Illhaeusern, France, Illhaeusern

4.94.9/5226 reviews · Google rating
  • On the banks of the River Ill
  • Views over the surrounding countryside
  • Restaurant showcasing local produce
  • Relais & Châteaux member

Hotel 5-star in Illhaeusern, in the heart of Illhaeusern, featuring Relais & Châteaux status, gourmet restaurant and riverside setting.

Where is Auberge de l’Ill - Hôtel des Berges & Spa located?

The hotel is in Illhaeusern, Alsace, on the banks of the River Ill. The setting is მშვიდ and centred on the river and surrounding countryside.

The village also lends itself to short walks from the hotel. Several local sights can be reached within a few minutes on foot.

What is the average price of a menu at Auberge de l’Ill?

The price depends on the menu selected, the season and whether you book lunch or dinner. It is best to check the current offering for your dates.

If you plan to dine on site, pairing dinner with an overnight stay is often the simplest option. It avoids travelling after the meal.

What is on the menu at Auberge de l’Ill’s restaurant?

The hotel’s restaurant serves fine dining with a strong focus on local produce. The kitchen is led by chef Marc Haeberlin.

The menu may change with the season and the house’s current direction. For the most accurate choice, review the menu when booking.

A word from the Concierge

Auberge de l'Ill - Hôtel des Berges & Spa through the Concierge's eyes

Auberge de l'Ill, a 5★ hotel located in Illhaeusern, France, offers a unique experience. Nestled in a picturesque setting, this establishment belongs to the prestigious Relais & Châteaux collection. It sits by the Ill River, providing a calming view of the surrounding nature. The region is known for its gastronomy and charming landscapes, perfect for a relaxing getaway. What sets this hotel apart is its warm and welcoming atmosphere. Guests appreciate the attentive service and the quality of the facilities. The hotel's restaurant offers refined cuisine, showcasing local products. The overall ambiance invites relaxation and escape. Before visiting, know that Auberge de l'Ill is suitable for both couples and business travelers. Seasonality plays an important role, especially in summer when the terraces are open. Be sure to book in advance, as the establishment is often fully booked. Families will also find happiness in this friendly environment. _My tip from the Concierge:_ book your spa treatment upon arrival to secure your time slot.

Why choose Auberge de l'Ill - Hôtel des Berges & Spa?

Auberge de l'Ill - Hôtel des Berges & Spa is an exceptional address in Illhaeusern, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On the banks of the River Ill
  • Views over the surrounding countryside
  • Restaurant showcasing local produce
  • Relais & Châteaux member
  • Peaceful setting in Illhaeusern

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast by the River Ill

    Beginning the day beside the water immediately sets the tone of the stay. When the season allows, breakfast takes on a particular quality in contact with the riverbanks, the morning light and the calm of the village. It is simple in appearance, yet highly revealing of the spirit of the house: taking one’s time, looking out over the landscape and easing gently into the rhythm of Illhaeusern before a day of rest, discovery or dining.

    SaisonnierIncluded in your stay
  • Gastronomic dinner with an overnight stay

    One of the most fitting ways to experience the property is to combine dinner with an overnight stay. The meal then becomes the centre of a complete experience, without the constraint of travelling afterwards. Guests can linger over an aperitif, fully enjoy the service and atmosphere, and then return to their room within the same world of calm. The following morning, the house reveals another side of itself, even more peaceful, in the rhythm of the River Ill.

    SignatureReservation required
  • Spa treatment on arrival

    Booking a treatment on arrival allows guests to enter the spirit of the place straight away. After the journey, this moment of wellness helps slow the pace, release tension and make the transition between everyday life and an Alsatian interlude. It is also the best way to secure the preferred time slot when the hotel is in high demand. A particularly suitable option for shorter stays, when every hour matters and the spa is part of the plan.

    Mon conseil du ConciergeReservation required
  • Weekend between riverbanks and Alsatian countryside

    The hotel is ideally suited to a two-night stay that alternates time on site with discovery of the surrounding area. A walk along the Ill, a few hours on Alsace’s secondary roads, a return to the hotel for the spa or a moment of rest, followed by dinner on site: this alternation gives the trip its coherence. The experience does not rely on a packed programme, but on a balanced rhythm between landscape, dining and relaxation.

    Included in your stay
  • Seasonal terrace interlude

    In summer, when the terraces are open, the experience of the house subtly changes in tone. Guests enjoy more of the light, the closeness of the water and the openness to the surrounding countryside. A coffee, a moment of reading, a drink before dinner or simply a few minutes spent looking at the landscape all take on real value here. This is especially suited to travellers seeking not animation, but the quality of a setting and a pace.

    ÉtéIncluded in your stay
  • Romantic escape in Illhaeusern

    For a stay for two, the property brings together several elements that are rarely so well aligned: a peaceful waterside setting, a distinguished table, a spa and a village that naturally encourages a slower pace. The experience works especially well for an anniversary, a special occasion or simply a quiet escape. The charm of the place lies in its restraint: nothing feels forced, yet everything contributes to a sense of intimacy and suspended time.

    Reservation required

Restaurants & bars

1 on-site dining venue, including 2 Michelin stars.

  • l’Auberge de l’Ill

    2 Michelin stars

    Restaurant

    Chef: Marc Haeberlin
    Chef: Marc Haeberlin
    Practical information

    The concierge’s wordAt l’Auberge de l’Ill, let Marc Haeberlin’s cuisine lead the way: a two-Michelin-starred table to fully savor.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 23:00

Cancellation

Reservations cancelled less than 24 hours in advance or any early departure will be charged at 100% of the booked room rate.

Free cancellation up to 24 hours before arrival

Pets

Pets are welcome (24 € fee).

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 4 Rue de Collonges au Mont d'Or, 68970 Illhaeusern, France

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 226 reviews

5/5Santiago U

Beautiful property with a lot of history. Stayed here to visit Colmar and eat at their restaurant. The experience was amazing, and their hammam-style spa area was very relaxing. Will definitely come back.

5/5Edward Wasilchin

Beautiful, spacious rooms with flawless design and high-tech touches (the toilet even spares you the effort). Every detail feels thought through, no iron in sight—because nothing should disturb the calm. Connected to a…

5/5Ivona Crnoja

A Magical Stay in Alsace – Perfection in Every Way Our stay at this exceptional hotel in Alsace was an absolute dream from start to finish. The location, right by the river and surrounded by picturesque weeping…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Eglise Saints-Pierre et PaulChurch

    132 m · 2 min walk

    Church two minutes' walk away, a place of worship and religious architecture.

    Practical information

    The concierge’s wordA 2-minute walk away, Eglise Saints-Pierre et Paul offers a calm pause if you’re in the mood for quiet reflection or religious architecture.

  • Illhaeusern casemateHistoric landmark

    205 m · 2 min walk

    Historical site just two minutes' walk away, providing insight into the local heritage.

    Practical information

    The concierge’s wordA 2-minute walk away, the Illhaeusern casemate makes a short stop to get a feel for the local heritage between quieter moments.

  • Le batelier ouest d'IllhauesernTourist attraction

    254 m · 3 min walk

    Tourist attraction three minutes' walk away, offering views of the surrounding landscape and outdoor activities.

    Practical information

    The concierge’s wordA 3-minute walk away, Le batelier ouest d'Illhauesern offers an outdoor break, ideal during the day to enjoy the surrounding scenery.

  • ChapelleChurch

    293 m · 4 min walk

    Chapel a four-minute walk away, a religious building providing a peaceful setting for contemplation.

    Practical information

    The concierge’s wordA 4-minute walk away, the Chapel offers a peaceful pause to sit for a moment or enjoy a quiet time of contemplation.

  • Le Batelier d'IllhaeusernTourist attraction

    474 m · 6 min walk

    Tourist attraction a six-minute walk away, providing an insight into local culture and regional traditions.

    Practical information

    The concierge’s wordLe Batelier d'Illhaeusern, a 6-minute walk away, makes a lovely break to soak up local culture and regional traditions.

  • Ancien pont en pierreTourist attraction

    1.5 km · 18 min walk

    Old stone bridge, a tourist site 1.5 km away, providing a glimpse of local architecture.

    Practical information

    The concierge’s wordFor a short break in Illhaeusern, this old stone bridge offers a lovely glimpse of local architecture, ideal for a relaxed stroll.

  • char du 8e Régiment de Chasseurs d'AfriqueHistoric landmark

    1.7 km · 20 min walk

    Historical site 1.7 km away, representing a monument related to the military history of the region.

    Practical information

    The concierge’s wordFor a reflective break around Illhaeusern, this historic site tied to the region’s military history is best discovered during a quiet stroll.

  • Église Saint-Léger de GuémarChurch

    2.5 km · 4 min by car

    Church in Guémar, a religious building to visit for its architecture and history.

    Practical information

    The concierge’s wordFor a quiet break, head to Église Saint-Léger de Guémar if you enjoy architecture and places steeped in history.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • ÉtangPark

    1.8 km · 3 min by car

    Park located 1.8 km away, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green escape, Étang is well suited to a quiet stroll or a relaxing break away from the pace of the day.

  • Le vélo du jardinierGarden

    2.7 km · 5 min by car

    The garden 'Le vélo du jardinier' is a green space conducive to relaxation and exploration of nature.

    Practical information

    The concierge’s wordFor a quiet break in Illhaeusern, Le vélo du jardinier is well suited to a relaxing moment in the greenery and observing nature.

  • Auberge des LavandièresRestaurant

    5.9 km · 10 min by car

    Auberge des Lavandières, a restaurant offering traditional cuisine in a friendly setting.

    Practical information

    The concierge’s wordFor an easy dinner, head to Auberge des Lavandières: traditional cuisine and a friendly setting, ideal for a simple, warm break.

  • Sentier d'interprétation "Sur les traces du patrimoine disparu du Bergheim"Trail

    6.2 km · 11 min by car

    Interpretive trail to explore the historical heritage of the region.

    Practical information

    The concierge’s wordIf you’re in the mood for a quiet break, this interpretive trail invites you to explore the region’s historical heritage at an easy pace.

  • Le CG · Restaurant & Chambres d'hôtesRestaurant

    8.6 km · 15 min by car

    Restaurant in Illhaeusern, offering a dining experience in a welcoming setting.

    Practical information

    The concierge’s wordLe CG makes a nice dinner stop in a welcoming setting, if you’re after a simple, polished atmosphere in Illhaeusern.

  • BISTRO by foreign localRestaurant

    8.9 km · 15 min by car

    Restaurant in Illhaeusern, offering a local dining experience.

    Practical information

    The concierge’s wordFor a gourmet break in Illhaeusern, slip into BISTRO by foreign local when you're in the mood for a local culinary experience.

What’s happening during your stay

The dates I slip into my guests’ programme in Illhaeusern — concerts, exhibitions, festivals a few steps from Auberge de l'Ill - Hôtel des Berges & Spa.

My tip: book concert tickets seven days ahead.

  • Event

    Marché local de Sainte-Croix-aux-Mines.

    Jan 1, 2026 – Dec 31, 2027

    Sainte-Croix-aux-Mines · 17.7 km

    Local market in Sainte-Croix-aux-Mines held on the Place du Général Bourgeois every Saturday morning from 7 AM to 12 PM, showcasing the flavors and crafts of the Val d'Argent.

    View official source

  • Event

    Marché de la brocante - place de la Cathédrale

    Open year-round

    Colmar · 13.0 km

    Brocante market taking place in Colmar at the Cathedral Square, featuring a friendly atmosphere and a mix of styles and eras throughout 2026.

    View official source

  • Event

    Visite libre des caves du Domaine Armand Gilg

    Jan 1 – Dec 23, 2026

    Mittelbergheim · 23.7 km

    Free visit of the cellars of Domaine Armand Gilg in Mittelbergheim, from January 1 to December 23, 2026, located in one of the Most Beautiful Villages of France.

    View official source

  • Sport

    Jeu de piste numérique : l'eau et le vin à Soultzmatt

    Jan 1, 2026 – Dec 31, 2030

    Soultzmatt · 28.6 km

    Digital treasure hunt 'Water and Wine' in Soultzmatt, available from January 1, 2026, to December 31, 2030, allowing participants to solve puzzles and explore the village.

  • Sport

    Parenthèse Vigneronne : Chocolats et Grands Crus

    Mar 1 – Dec 31, 2026

    Ammerschwihr · 12.9 km

    Parenthèse Vigneronne: Chocolates and Grand Crus takes place in Ammerschwihr from 1 March to 31 December 2026, featuring a meeting with the Grand Crus of Alsace.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Auberge de l'Ill - Hôtel des Berges & Spa?

    Check-in is indicated from 15:00 on the official website. Check-out is mentioned at 11:00 on the hotel’s website and until 12:00 on Booking. Contact the concierge to confirm the day’s arrangements.

  • Can I check in early?

    An arrival before 15:00 is not guaranteed; it depends on the availability of the room on the same day. Contact the concierge to confirm the day’s arrangements.

  • Can a late check-out be requested at the Hôtel des Berges & Spa des Saules?

    Late check-outs are not guaranteed; they are granted based on availability and may incur an additional charge. Contact the concierge to confirm the day’s arrangements.

  • Is the Hôtel des Berges open all year round or is there a seasonal closure?

    The hotel mentions a seasonal closure at the beginning of the year, for example from 1 January to 11 March for certain dates on Hotels.com. Contact the concierge to know the exact opening periods of the hotel and the restaurant.

Location & Access

  • Where is Auberge de l'Ill - Hôtel des Berges & Spa located?

    The official address is 4 rue de Collonges au Mont d'Or, 68970 Illhaeusern, Alsace, by the Ill River, near Colmar.

  • How far is the hotel from the centre of Illhaeusern and Colmar?

    The establishment is located about 100 m from the centre of the village of Illhaeusern according to Booking. It is approximately twenty kilometres from Colmar by car. Contact the concierge to confirm the most suitable route.

  • What is the distance between the hotel and the airport?

    Strasbourg-Entzheim Airport is about 60 km away and Basel-Mulhouse is about 75 km by road. Private transfers can be arranged upon request.

  • Does the hotel have parking?

    The hotel has an outdoor private parking and a secure underground parking according to customer reviews. The official site mentions a garage charged at €24 per day.

  • How to get to Auberge de l’Ill - Hôtel des Berges & Spa without a car?

    Access is mainly by car. The nearest train station is Colmar, then taxi or transfer. Contact the concierge to arrange a detailed journey from your departure city.

Rooms & Amenities

  • What types of rooms and suites are offered at the Hôtel des Berges?

    The 5-star hotel offers elegantly decorated rooms and suites, some in the main building, others in outbuildings like the Maison du Pêcheur. Room names include Habana, Torpedo, Montecristo, Romeo & Juliette, etc.

  • Are the rooms air-conditioned and do they have a view of the river or the garden?

    The rooms are air-conditioned, featuring high-quality bedding, private bathrooms, and comfort amenities. Some offer views of the Ill or the garden depending on the category booked.

  • Can an extra bed or a baby cot be added to the room?

    An extra bed is available for an additional charge of €35 per night, and a specific extra bed for the Fisherman's House at €50. These options depend on the type of room booked.

  • What are the main amenities available in the rooms (Wi-Fi, TV, minibar, safe)?

    The rooms feature Wi-Fi, television, and modern amenities, as indicated by booking sites. Please contact the concierge for a detailed list of amenities for your room category.

Dining

  • What type of breakfast is offered?

    Breakfast is offered at the hotel in a continental style, with the possibility of a more elaborate service for hotel guests. Specific options such as the 'breakfast on the Ill' are available.

  • What is the price of breakfast at the Hôtel des Berges?

    The 'hotel guest' breakfast is listed at €39 per person on the official website. A 'breakfast on the Ill' option is offered at €80 per person.

  • What is the gourmet restaurant associated with the hotel and what is its rating?

    L’Auberge de l’Ill, the iconic gourmet restaurant of the Haeberlin family, is directly linked to the hotel and serves high-level French cuisine. The restaurant has 2 Michelin stars.

  • What is the average price of a menu at the Auberge de l'Ill restaurant?

    Menus include, for example, a 'Tradition' menu around €188 for several courses, with a shorter version available at €153 according to a recent testimonial. Prices may change over time.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available throughout the hotel according to booking sites, generally included in the stay. Details regarding speed or limitations are not publicly specified.

  • What services are included with the room (spa access, pool, Wi-Fi)?

    Hotel guests have access to the Spa des Saules area and the pool during the time frame associated with their stay, from 3 PM on the day of arrival until 11 AM on the day of departure.

  • Is access to the spa charged or included in the room price?

    The official site mentions that spa access outside the hours related to the stay is charged at €40 per person. Some treatments and additional services are charged according to the spa menu.

  • Is breakfast included in the room rate or charged separately?

    A continental breakfast is offered at an additional cost on certain booking channels, for example, around 28 € per person on Hotels.com. The official advertised rate is 39 € per person.

Spa & Wellness

  • What wellness facilities are offered at the Spa des Saules of the Hôtel des Berges?

    The hotel has a full spa with sauna, steam bath, hot tub, massages, and relaxation area, called Spa des Saules.

  • What types of treatments and massages are available at the spa and what are the indicative prices?

    30-minute massages (65 €) or 1-hour massages (120 €) are listed on the official price list. Other treatments may be offered according to the current spa menu.

  • Is access to the Spa des Saules reserved for hotel guests or open to outside visitors?

    Access to the spa is reserved for hotel guests during the time related to their stay, with the possibility of paid access outside these times. Contact the concierge for conditions for outside guests.

  • Does the hotel have a swimming pool?

    The hotel has an outdoor pool associated with the spa, accessible to guests under the conditions indicated on the booking sites.

Activities & Leisure

  • What leisure activities are offered on-site or nearby the Hôtel des Berges?

    The mentioned activities include spa, pool, walking tours, bike tours, and sometimes temporary art galleries according to Booking. Wine and cultural excursions are easily accessible in the region.

  • Is the hotel a good starting point to explore the Wine Route and Alsatian villages?

    The hotel is located in the heart of Alsace, close to the Wine Route, villages like Riquewihr and Ribeauvillé, and the Haut-Koenigsbourg castle, all accessible by car from Illhaeusern.

  • Can guided tours or excursions be organised from the Hôtel des Berges?

    The establishment can offer walking tours, bike tours, and explorations of the surroundings through its partners. Contact the concierge to organise specific activities according to the season.

Family & Kids

  • Does the hotel offer a childcare or babysitting service?

    A childcare service is available for an additional fee according to Hotels.com. Details (hours, minimum age) should be checked with the concierge.

  • Are the rooms suitable for staying with children?

    Extra beds are offered at an additional cost, allowing for certain family configurations. However, not all rooms can accommodate multiple children; it is advisable to check at the time of booking.

  • Is the establishment suitable for a family stay with children?

    The region offers many family activities (parks, walks, villages) and the hotel can assist in organising them. Contact the concierge for suggestions tailored to the children's ages.

Pets

  • Are pets allowed at Auberge de l'Ill - Hôtel des Berges & Spa?

    Pets are allowed at the Hôtel des Berges with a supplement of €25 per stay according to the official site. Hotels.com indicates €18 per pet per stay. Assistance animals are not charged.

  • Is there a supplement to pay for bringing a dog to the hotel?

    A 'dog' supplement is mentioned at €25 on the official price list. The presence of pets must be reported at the time of booking and may be limited to certain types of rooms.

  • Are guide dogs or assistance animals accepted at the Hôtel des Berges?

    Assistance animals are accepted at no extra charge according to Hotels.com. Certain areas (gourmet restaurant, spa) may be off-limits to regular pets.

Accessibility

  • Does the Hôtel des Berges have rooms accessible to people with reduced mobility?

    As the establishment is high-end and recent, some rooms and common areas may be accessible to people with reduced mobility, but specific details are not published. Contact the concierge to confirm the arrangements on the day.

  • Are the common areas (restaurant, spa, gardens) easily accessible by wheelchair?

    The property includes several buildings (main building, spa, outbuildings), potentially with stairs or uneven surfaces. Contact the concierge to check the accessibility of the various spaces according to your needs.

  • How to report specific accessibility needs before my arrival?

    It is recommended to report any specific needs (wheelchair, walk-in shower, grab bar) at the time of booking so that the hotel can provide the most suitable room or additional assistance.

Billing & Policies

  • Are airport transfers offered?

    Airport transfers are not included by default; they can be arranged upon request by the concierge through local transport partners.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the channel and rate chosen (flexible, non-refundable). The exact conditions are stated on your booking confirmation.

  • Are there any tourist taxes to pay?

    The tourist tax is stated as €1.90 per day per adult on the official site. It is generally added to the payment on-site, in addition to the room rate.

  • What are the price ranges for rooms and suites at the Hôtel des Berges?

    The indicative rates for 2025 range from approximately 400 € for some standard rooms to 690 € for certain suites or outbuildings like the Maison du Pêcheur, excluding breakfast. Prices vary according to the period and availability.

  • What payment methods are accepted to settle my stay?

    Payment is generally made by credit card and sometimes by bank transfer for certain bookings. The precise terms (deposit, pre-authorisation) are indicated at the time of booking.

  • What additional charges should I expect on top of the room price?

    The official website lists possible supplements: extra bed, garage, dog, breakfast, massages, and spa access outside of stay slots. Some on-site services may also incur additional charges.

Sustainability

  • Does the Auberge de l'Ill - Hôtel des Berges & Spa undertake specific actions regarding sustainable development?

    The establishment highlights a preserved natural environment by the river and quality materials. Detailed information on environmental actions (water management, sorting, energy) is not publicly specified. Contact the concierge to confirm the current practices.

  • Does the hotel have gardens or natural spaces enhanced in an ecological approach?

    The vegetated setting, gardens, and location by the Ill contribute to a gentle integration into the landscape. Formal environmental certification processes are not mentioned on the consulted sites. Contact the concierge to confirm the current practices.

  • Are measures to reduce waste or single-use plastic implemented at the hotel?

    The site does not detail specific policies for plastic reduction or recycling. Given its high-end positioning, good practices are likely but not described in detail. Contact the concierge to confirm the current practices.

The Concierge answers — Auberge de l'Ill - Hôtel des Berges & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Strasbourg or Basel-Mulhouse airport and Auberge de l'Ill - Hôtel des Berges & Spa?

    The concierge can organise a private transfer to or from the nearby airports (Strasbourg-Entzheim, Basel-Mulhouse) in a sedan or van, with personalised welcome according to your flight schedule. Contact the concierge to confirm the arrangements on the day.

  • Is it possible to book a driver or taxi for travel during my stay in Illhaeusern?

    The concierge can book a taxi or VTC for your travels to Colmar, Strasbourg or the wine villages, with possible waiting on site. It is recommended to book in advance during high season.

  • Can the concierge arrange a car rental delivered directly to the Hôtel des Berges?

    The concierge can advise and book a rental car delivered directly to the hotel, according to the desired category and rental duration.

  • Can you arrange a transfer from Colmar or Strasbourg TGV station to the hotel?

    The concierge can organise a round-trip transfer to the TGV station in Colmar or Strasbourg with a private driver, coordinated with your train schedule.

  • Can the concierge arrange a vehicle with a driver for a day on the Alsace Wine Route?

    The concierge can advise on the most pleasant routes and arrange a driver for a day of exploring the Alsace Wine Route with stops in several villages.

Restaurant Reservations

  • Can you book a table at the gourmet restaurant Auberge de l'Ill during my stay at the hotel?

    Reservations are made through the concierge, who can check the availability of Auberge de l'Ill and secure a table based on your stay in the room.

  • Can the concierge recommend and book typical Alsatian restaurants around Illhaeusern?

    The concierge can suggest typical Alsatian restaurants in the vicinity (winstubs, brasseries) and make reservations according to your culinary preferences and budget.

  • Is it possible to adapt a menu to my dietary restrictions through the concierge?

    The concierge can inform the restaurant of your dietary restrictions and check for suitable menus (vegetarian, gluten-free, etc.) before confirming the reservation.

Spa Bookings

  • Can you book treatments at the Spa des Saules before my arrival at the Hôtel des Berges?

    Reservations are made through the concierge, who can schedule your treatments at the Spa des Saules (30 or 60-minute massages, other rituals) according to availability and your stay schedule.

  • Can the concierge arrange a couple's spa slot with treatments in a double cabin?

    The concierge can offer dedicated slots for a quieter access to the spa or treatments for two, depending on the availability of the day.

  • Is it possible to change or reschedule my spa treatment times through the concierge?

    The concierge can adjust your spa bookings (times, duration, type of treatment) and check the cancellation or modification policies specific to the Spa des Saules.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Colmar from the Hôtel des Berges?

    The concierge can arrange a private tour of Colmar (Little Venice, museums) with a French or English-speaking guide and round-trip transport from the hotel.

  • Can the concierge plan a wine-tasting excursion on the Alsace Wine Route?

    The concierge can create a customised itinerary for the Alsace Wine Route with guided tastings at partner estates and suitable transport.

  • Is it possible to book visits to typical Alsatian villages and the Haut-Koenigsbourg castle from the hotel?

    The concierge can book tickets and transport for visits to iconic castles or villages (Riquewihr, Ribeauvillé, Haut-Koenigsbourg), taking into account the desired duration.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration (flowers, candles, petals, champagne) and a special attention at breakfast or dinner.

  • Can the concierge arrange for a personalised birthday cake to be served at the restaurant of the Auberge de l'Ill?

    The concierge can coordinate a personalised cake, flowers, and possibly a written message, served at the restaurant or in the room at the desired time.

  • Is it possible to organise a special marriage proposal at the Hôtel des Berges & Spa?

    The concierge can assist in organising a marriage proposal (setup, photographer, discreet location on the property or by the Ill), according to your wishes.

Shopping & Luxury Services

  • Can you help me purchase and ship selected Alsace wines during my stay?

    The concierge can recommend cellars, estates, or wine merchants in the region and, in some cases, arrange for the shipping of selected bottles to your home.

  • Can the concierge recommend craft and gourmet product shops near Illhaeusern?

    The concierge can suggest high-end local product shops (foie gras, jams, crafts) and organise a personalised shopping itinerary.

  • Is it possible to arrange a laundry or dry cleaning service through the hotel concierge?

    The concierge can organise an outsourced laundry or dry cleaning service, with collection and delivery directly to your room according to available timelines.

Family Activities

  • Can you suggest activities suitable for families with children around Illhaeusern?

    The concierge can indicate animal parks, fun museums, and child-friendly walks in the region, and can book certain activities if necessary.

  • Can the concierge help arrange childcare during a dinner at the restaurant?

    The concierge can, depending on availability, assist with booking childcare services offered for an additional fee by the establishment or its partners.

  • Is it possible to organise a family bike outing from the Hôtel des Berges?

    The concierge can organise family bike rides, suggesting easy routes and assisting, if necessary, with booking suitable bike rentals.

Personalized Experiences

  • Can you organise an exclusive culinary experience around the Auberge de l'Ill (kitchen tour, interaction with the team)?

    The concierge can, subject to availability and possibilities, organise a meeting or a behind-the-scenes tour of the restaurant or estate, in agreement with the Haeberlin establishment.

  • Can the concierge create a customised programme combining spa, gastronomy, and regional visits?

    The concierge can design a tailor-made day combining spa, a gourmet lunch or dinner, and exploration of the surroundings, based on your desires and length of stay.

  • Is it possible to organise a professional photo shoot on-site or in the surrounding area through the concierge?

    The concierge can assist in organising a professional photo shoot on the estate or in nearby villages, recommending local photographers experienced with couples or families.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits