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5★ · Tulum

La Valise Tulum

Carr. Tulum-Boca Paila Km 8.7, Tulum Beach, 77760 Tulum, Q.R., Mexique, Tulum

4.84.8/5330 reviews · Google rating
  • Member of Small Luxury Hotels of the World
  • Close to Tulum’s white-sand beaches
  • Intimate setting designed for couples
  • Understated luxury in a natural setting

Hotel 5-star in Tulum, Mexico, in the heart of Tulum, featuring Small Luxury Hotels of the World membership, beach access and intimate setting.

Where is La Valise Tulum located?

La Valise Tulum is in Tulum, Mexico, close to the white-sand beaches.

The setting also gives you walking access to a few local stops, including the Minotauro statue and Aluxiik Arts Gallery.

Is breakfast included at La Valise Tulum?

The hotel does offer breakfast service.

Whether it is included can vary by dates and room category. The simplest option is to check your booking details or ask the Concierge.

Is La Valise Tulum a good choice for a couple’s stay?

Yes, the hotel is particularly well suited to couples thanks to its intimate, quiet atmosphere.

Its human scale, beachside setting and relaxed pace work especially well for a stay for two.

A word from the Concierge

La Valise Tulum through the Concierge's eyes

La Valise Tulum is a 5★ hotel located in Tulum, Mexico, near the white sandy beaches. This establishment is part of Small Luxury Hotels of the World, ensuring a unique experience. The atmosphere is intimate and warm, perfect for couples or travelers seeking tranquility.

What sets La Valise Tulum apart is its commitment to discreet luxury. The common areas are carefully decorated, creating a relaxing atmosphere. The attentive service allows guests to feel at home. The proximity to nature and local culture adds an authentic dimension to every stay.

Before you go, know that the hotel is particularly suitable for couples and solo travelers. The best time to visit Tulum is between November and April when the weather is more pleasant. Access to the hotel is easy from Cancún airport, located about an hour away.

_My tip from the Concierge: choose rooms with ocean views to enjoy stunning sunrises._

Why choose La Valise Tulum?

La Valise Tulum is an exceptional address in Tulum, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Member of Small Luxury Hotels of the World
  • Close to Tulum’s white-sand beaches
  • Intimate setting designed for couples
  • Understated luxury in a natural setting

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Sunrise Facing the Sea

    One of the most memorable pleasures at La Valise Tulum lies in a ritual of great simplicity: waking early and watching daylight emerge over the Caribbean Sea. From a well-positioned room or just steps from the beach, this moment sets the tone for the entire stay. The light changes quickly, the air is still cool, and Tulum seems to belong to those willing to see it before the day gathers pace.

    Notre conseilIncluded in your stay
  • Breakfast in Tulum Rhythm

    At an intimate address such as La Valise Tulum, breakfast is more than a service; it is a way of entering the day gently. It is taken without haste, in an atmosphere open to the outdoors, with that rare feeling of having nothing to prove and nowhere to rush. For couples and solo travellers alike, it is often the moment when the stay finds its true texture: calm, light, discreet attention and the pleasure of being exactly where one ought to be.

    Included in your stay
  • A Beachside Escape for Two

    The hotel is especially well suited to couples thanks to its human scale and hushed atmosphere. This experience does not depend on theatrical romance, but on a sequence of well-judged moments: walking on the sand early in the morning, returning to rest in the shade, sharing a quiet dinner and letting the evening unfold without a fixed plan. It is a way of travelling together that favours genuine intimacy over effect.

    Idéal couplesIncluded in your stay
  • A Day of Understated Disconnection

    Perhaps La Valise Tulum’s most persuasive signature is its ability to turn an unprogrammed day into a genuine privilege. Alternating between beach time, reading, rest in the room, a light lunch and a quiet return to calm in the late afternoon becomes an experience in itself. Service supports without imposing, the natural setting soothes without effort, and one rediscovers one of travel’s rarest luxuries: available time, lived in comfort and without excess.

    Signature maisonIncluded in your stay
  • Tailored Concierge for Experiencing Tulum

    With a 24-hour concierge, the stay can be shaped flexibly according to your mood and priorities. Local recommendations, practical arrangements, help structuring the day or preparing an early departure: this service allows you to experience Tulum with greater ease and fewer constraints. In a destination where it is easy to become scattered, such attentive support helps preserve what matters most: a simple, well-managed trip aligned with your own rhythm.

    Reservation required
  • A Quiet Solo Stay

    La Valise Tulum is also especially well suited to solo travellers seeking an elegant refuge rather than a permanent social scene. It offers ideal conditions for reading, writing, resting, walking on the beach and recovering a simpler relationship with time. The staff remain present without being intrusive, and the overall atmosphere allows guests to enjoy their own company fully, which remains one of the hardest luxuries to provide with real accuracy.

    Voyage soloIncluded in your stay

Restaurants & bars

2 on-site dining venues.

  • Restaurant

    Highlights

    • Mexican
    • fresh, sustainable ingredients and inventive Mexican cuisine of exceptional quality
    Practical information

    The concierge’s wordAt NÜ, go for inventive Mexican cuisine, driven by fresh, sustainable ingredients and a real commitment to quality.

  • Wild

    Restaurant

    Chef: Norman Fenton
    Chef: Norman Fenton

    Highlights

    • Contemporary, Mexican
    • crispy avocado with sikil pak, pico de gallo and oxalis
    Practical information

    The concierge’s wordAt Wild, trust Norman Fenton’s contemporary Mexican cooking and don’t miss the crispy avocado with sikil pak.

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:30
Check-out
Until 12:00

Pets

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Carr. Tulum-Boca Paila Km 8.7, Tulum Beach, 77760 Tulum, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 330 reviews

5/5Nora Harrison

My husband and I stayed at La Valise hotel after hosting our wedding at their sister restaurant NÜ. We have stayed at other Namron properties and it is their attention to detail, level of service, and personalization…

4/5Evie

The room was around $1000 USD a night and whilst beautifully decorated we felt it was substantially overpriced considering the other options of hotels. The roll out bed was a fun addition however and a nice experience…

5/5John MacLennan

La Valise is a beautiful, intimate boutique hotel. Only 22 rooms makes for a quiet and relaxing stay. Our room on the jungle side included an outdoor patio with plunge pool and an upstairs private patio. The breakfast…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Minotauro statueTourist attraction

    449 m · 5 min walk

    Minotauro statue a five-minute walk away, representing a local tourist attraction.

    Practical information

    The concierge’s wordA 5-minute walk away, the Minotaur statue makes a nice short stop for a quiet stroll or a photo while exploring Tulum.

  • Aluxiik Arts GalleryArt gallery

    797 m · 10 min walk

    Art gallery a ten-minute walk away, showcasing contemporary and local artworks.

    Practical information

    The concierge’s wordA 10-minute walk away, Aluxiik Arts Gallery offers a calm break to discover contemporary and local works, ideal between two moments in Tulum.

  • Escultura Ven a la LuzTourist attraction

    1.4 km · 17 min walk

    Tourist attraction located 1.4 km away, providing an outdoor artistic experience.

    Practical information

    The concierge’s wordPerfect for an open-air artistic break in Tulum, especially if you’re in the mood for a cultural stroll without being inside a museum.

  • Tuuch cenote - Shibari TulumTourist attraction

    1.7 km · 20 min walk

    Tourist attraction 1.7 km away, offering a unique natural experience with its geological formations.

    Practical information

    The concierge’s wordFor a nature break near Tulum, this tourist site is well suited to a calm outing centered on distinctive geological formations.

  • Cenote Kapen HaTourist attraction

    2.0 km · 3 min by car

    Cenote Kapen Ha, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a nature break in Tulum, head to Cenote Kapen Ha if you’re in the mood for a swim in crystal-clear water.

  • Playa del PuebloTourist attraction

    2.8 km · 5 min by car

    Playa del Pueblo, a tourist attraction in Tulum, is a public beach providing a pleasant setting for relaxation.

    Practical information

    The concierge’s wordFor an easy break in Tulum, Playa del Pueblo is a pleasant public beach if you feel like unwinding without a plan.

  • TulumTourist attraction

    3.2 km · 5 min by car

    Tourist site in Tulum, known for its Mayan ruins overlooking the Caribbean Sea.

    Practical information

    The concierge’s wordFor a break between culture and sea views, head to Tulum when you're in the mood for Mayan ruins overlooking the Caribbean Sea.

  • The heart on the beachTourist attraction

    3.3 km · 6 min by car

    Tourist attraction located 3.3 kilometers away, offering a beautiful view of the beach and the ocean.

    Practical information

    The concierge’s wordFor an open-air break, head to The heart on the beach when you’re in the mood for a lovely view over the beach and ocean.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Arco MayaNational park

    1.4 km · 17 min walk

    National park located 1435 meters away, featuring preserved natural landscapes and hiking trails.

    Practical information

    The concierge’s wordFor a nature break in Tulum, Arco Maya is well suited to a quiet walk along its trails, ideal if you want some fresh air.

  • LIBÉLULA TULUMPark

    1.8 km · 3 min by car

    Libélula Tulum, a hotel located 1809 meters away, providing a pleasant setting for a relaxing stay.

    Practical information

    The concierge’s wordFor a green escape near Tulum, Libélula Tulum suits you well if you're after a pleasant, relaxing setting.

  • Playa MiradorPark

    3.9 km · 7 min by car

    Park in Tulum, providing a natural space to relax and enjoy the outdoors.

    Practical information

    The concierge’s wordFor a quiet break in Tulum, Playa Mirador is well suited to a relaxing moment in nature, solo or as a pair.

  • Public Beach AccessPark

    4.5 km · 8 min by car

    Access to a public beach, providing a natural space to relax and enjoy the sea.

    Practical information

    The concierge’s wordFor an easy seaside break, head to Public Beach Access when you’re craving sand, sea air, and a moment with no plans.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at La Valise Tulum?

    Check-in is from 15:00 and check-out is possible until 12:00, subject to the current booking conditions.

  • Does the hotel have parking?

    A free private parking is available on-site for guests with vehicles, subject to availability upon arrival.

  • Can I check in early?

    Early check-in may sometimes be granted depending on the availability of suites on the day of your arrival; it is recommended to request it in advance.

  • Is it possible to have a late check-out at La Valise Tulum?

    Late check-out is only possible subject to availability and may incur additional charges; requests should be made at the reception before the day of departure.

  • Are transfers to the airport offered?

    La Valise Tulum does not offer a regular shared shuttle included, but the concierge can arrange paid private transfers to or from the airport.

  • What is the average cost of a transfer between Cancun airport and La Valise Tulum?

    The rates for private transfers vary depending on the type of vehicle and the schedule; a precise quote is provided at the time of the transfer booking request.

Location & Access

  • Where exactly is La Valise Tulum located in the hotel zone of Tulum?

    La Valise Tulum is located on Tulum–Boca Paila road, at km 8.7, in the coastal area of Tulum, facing the Caribbean Sea.

  • What is the distance between the hotel and the airport?

    The distance between La Valise Tulum and Cancun International Airport is approximately 120 to 130 km, or about 1 hour 45 minutes to 2 hours by car.

  • In which neighbourhood or area of Tulum is La Valise Tulum located and is the environment lively or quiet?

    The hotel is located in the southern part of Tulum Beach, an area known for its quieter setting and white sandy beaches, while still being close to restaurants and bars along the coast.

  • How far is the hotel from the Tulum ruins and how long does it take to get there?

    The Mayan ruins of Tulum are located about 20 to 25 minutes by car from La Valise Tulum, depending on traffic on the coastal road and access via the main road.

Rooms & Amenities

  • How many rooms or suites does La Valise Tulum have?

    La Valise Tulum has a total of 22 suites, divided between 11 jungle-side suites and 11 beach-side suites.

  • What are the main amenities found in the rooms at La Valise Tulum?

    All suites are air-conditioned and generally feature a king-size bed, private bathroom, and high-end amenities; some offer rollaway beds outside facing the sea.

  • Are the rooms at La Valise Tulum equipped with television or are they designed to disconnect?

    The suites at La Valise Tulum are not equipped with television, in order to prioritise a relaxing and disconnecting experience in a natural environment.

  • Are there suites with private pool or direct beach access at La Valise Tulum?

    Some suites have a small pool or a private plunge pool on the jungle side or direct beach access on the sea side, depending on the reserved category.

  • Does La Valise Tulum justify its price compared to other hotels in Tulum?

    Customer reviews highlight the beach-jungle location, quality of service, rooms open to nature, and the very relaxing atmosphere, which justifies the price level for many.

Dining

  • What type of breakfast is offered?

    A gourmet à la carte breakfast is served, including fresh juices, smoothies, bowls, egg dishes, and Mexican specialities such as huevos rancheros.

  • Does the hotel have an on-site restaurant for lunch or dinner?

    La Valise Tulum offers a restaurant serving breakfast and lunch, with cuisine influenced by local products and Mayan gastronomy.

  • What are the dining options for dinner around La Valise Tulum?

    The NÜ Tulum restaurant, located nearby and partnered with the hotel, offers dinner focused on sustainable contemporary Mexican-inspired cuisine.

  • Can La Valise Tulum adapt its menus for vegetarian or gluten-free diets?

    Options for special diets, such as vegetarian or gluten-free, can be offered at breakfast and in the dining options, upon prior request.

Included Services

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available in the rooms and common areas, allowing guests to stay connected during their stay.

  • What services are included in the room rate at La Valise Tulum?

    The stay generally includes breakfast, access to the pool, Wi-Fi, the private beach, and concierge services, depending on the booking conditions.

  • Does the hotel offer concierge or room service during the stay?

    A concierge service and room service are offered to organise activities, transfers, and respond to guests' specific requests.

  • Is housekeeping done daily in the rooms at La Valise Tulum?

    Housekeeping service is performed daily in the suites, with the possibility of special arrangements depending on the room category and request.

Spa & Wellness

  • Does the hotel have a swimming pool?

    La Valise Tulum has an outdoor swimming pool, and guests can also enjoy a larger additional pool at a sister property just across from the hotel.

  • Are there yoga classes or wellness activities offered at La Valise Tulum?

    Yoga sessions are offered regularly, often on the beach or in dedicated spaces, depending on the schedule and the season.

  • Can massages or wellness treatments be booked directly at the hotel?

    The hotel collaborates with partner therapists to offer massages and treatments, sometimes in-room or in dedicated spaces, by reservation.

Activities & Leisure

  • What relaxation activities are available on the private beach of La Valise Tulum?

    The white sand beach with direct access offers sun loungers, hammocks, and relaxation areas, allowing guests to enjoy the sun and the Caribbean Sea.

  • What activities can be done around La Valise Tulum to discover Tulum and nature?

    Activities such as yoga, swimming, exploring the natural cenote on the property, and trips to cenotes or ruins can be organised through the concierge.

  • Is La Valise Tulum more suitable for couples, groups of friends, or a festive stay?

    The hotel offers a calm and intimate atmosphere, often recommended for couples, honeymoons, and relaxation stays rather than for large festive groups.

  • How does the experience at La Valise Tulum differ from the large all-inclusive resorts in Tulum?

    The hotel offers an intimate boutique hotel experience, different from the large all-inclusive resorts in Tulum, with only 22 suites, personalised service, and direct beach access.

Family & Kids

  • Are children allowed at La Valise Tulum and are there family facilities?

    The establishment does not accept children; only guests aged 18 and over can check in, making it an adults-only hotel.

  • Is there a babysitting service or kids club at La Valise Tulum?

    No childcare service or kids club is offered, as the hotel is oriented towards an adult clientele and romantic or relaxation stays.

  • Can one stay at La Valise Tulum with a baby or a young child?

    Families travelling with children must book other suitable accommodation, as La Valise Tulum has a strict adults-only policy.

Pets

  • Are pets allowed at La Valise Tulum?

    Pets are not permitted on the premises, regardless of their size.

  • Does the hotel offer a service or recommendations for pet sitting nearby?

    No pet sitting or accommodation solutions are offered directly by the hotel; it is necessary to arrange for pet care outside the establishment.

  • Are there specially adapted rooms to accommodate pets?

    Due to the pet policy, there are no rooms dedicated to stays with pets at La Valise Tulum.

Accessibility

  • Is La Valise Tulum hotel accessible for people with reduced mobility or in wheelchairs?

    The site and rooms have stairs, sandy floors, and elevated structures, which may make access difficult for people with reduced mobility; it is advisable to check directly according to your needs.

  • Are there elevators or access ramps to reach the rooms and common areas?

    No elevators are mentioned, as the suites are spread between the beach and jungle with access often via stairs or outdoor paths.

  • How to report specific accessibility needs before arriving at La Valise Tulum?

    It is recommended to report any specific accessibility needs in advance so that the team can offer the most suitable room among the available categories.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the rate chosen and the booking intermediary; some offers are non-refundable, while others allow free cancellation up to a certain deadline.

  • Are there any tourist taxes to pay?

    Tourist taxes and other local taxes may be charged in addition to the room rate, in accordance with the regulations in force in Tulum.

  • What payment methods are accepted to settle my stay at La Valise Tulum?

    La Valise Tulum does not accept cash payments; payments are made by credit card, with a pre-authorisation possible before arrival.

  • Are there special conditions for group bookings at La Valise Tulum?

    Any booking of more than five rooms may incur special conditions and additional fees, particularly regarding deposits and cancellations.

  • Does La Valise Tulum operate on an all-inclusive basis or rather as accommodation with à la carte services?

    La Valise Tulum is a luxury boutique hotel and a member of Small Luxury Hotels, offering a highly personalised and intimate experience rather than an all-inclusive formula.

Sustainability

  • Does La Valise Tulum have a sustainable dining approach or focus on local products?

    The establishment works with the restaurant NÜ Tulum and promotes a sustainable culinary approach, using local products and a menu designed to limit environmental impact.

  • Does the architecture and placement of La Valise Tulum take into account the natural environment of Tulum?

    The hotel structure, situated between jungle and beach, is designed to integrate into the natural landscape, using local materials and respecting existing vegetation, in line with Tulum's eco-chic spirit.

  • Does the hotel encourage responsible tourism practices to preserve the beaches and nature around Tulum?

    Responsible tourism practices, such as raising awareness about beach protection and local wildlife, are encouraged in the hotel's communications and through its staff.

The Concierge answers — La Valise Tulum

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and La Valise Tulum?

    The concierge can organise a private transfer by car or SUV between La Valise Tulum and Cancún airport, with personalised welcome and schedules tailored to your flights. Contact the concierge to confirm the arrangements for the day.

  • How can I easily organise my transport from the hotel to Tulum centre or other beach hotels?

    The concierge can book a private driver or a trusted taxi for your journeys to Tulum Pueblo, the restaurants in the hotel zone, or nearby beach clubs.

  • Can the concierge help me rent a car or bikes during my stay at La Valise Tulum?

    The concierge can assist in booking a car rental delivered to the hotel or arrange for the delivery of electric bikes, subject to local availability. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to have a driver for the day to visit the ruins and cenotes around Tulum?

    The concierge can coordinate round-trip transport with a driver to visit the ruins of Tulum, Coba, or other sites in the Riviera Maya, with schedules tailored to your itinerary.

  • Can you arrange a safe return to the hotel after an evening at the bars and restaurants of Tulum Beach?

    It is recommended to ask the concierge for a shuttle or a reliable taxi for late returns after dinner or a night out in the Tulum hotel zone.

Restaurant Reservations

  • Can you book a table at the most sought-after restaurants in Tulum Beach near La Valise Tulum?

    Reservations are made through the concierge, who can secure tables at popular establishments in Tulum Beach, subject to availability and the season.

  • Can the concierge suggest and book a romantic restaurant for a seaside dinner?

    The concierge can recommend romantic seaside restaurants and make the reservation, requesting a table with a view or special location if possible.

  • Can I ask the concierge to book restaurants suitable for a vegetarian or gluten-free diet?

    The concierge can direct you to restaurants offering vegetarian, vegan, or gluten-free options and manage the reservation while noting your dietary restrictions.

  • Is it possible to organise a group or birthday dinner at a partner restaurant of La Valise Tulum?

    The concierge can organise a special dinner within the hotel or at a partner restaurant for groups, subject to availability and privatisation conditions.

Spa Bookings

  • Can you arrange an in-room massage or in a wellness space during my stay at La Valise Tulum?

    The concierge can book massages and treatments with partner therapists, either in the hotel's dedicated space or in-room, depending on availability. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book private yoga or meditation sessions at the hotel or on the beach?

    The concierge can coordinate wellness rituals, yoga or meditation sessions with local practitioners, either in groups or private sessions, depending on the season.

  • How can a complete treatment be booked at a high-end spa near La Valise Tulum?

    It is recommended to go through the concierge to arrange complete spa treatments at a partner establishment in Tulum, with round-trip transport if necessary.

Excursions & Cultural Visits

  • Can you help me organise a guided tour of the Mayan ruins around Tulum from the hotel?

    The concierge can book private or small group excursions to the ruins of Tulum, Coba or Chichén Itzá with a certified guide and transport included.

  • Does the concierge offer excursions to cenotes and natural reserves like Sian Ka’an?

    Excursion reservations to cenotes, natural reserves and lagoons are made through the concierge, who will choose reliable operators suited to your level.

  • Is it possible to organise a local cultural experience, such as a Mayan ceremony or a traditional cooking workshop?

    The concierge can arrange cultural experiences such as Mayan ceremonies, craft workshops or local cooking classes with selected partners.

Special Occasions

  • Can you prepare a romantic decoration in my suite for a marriage proposal or a couple's anniversary?

    The concierge can set up a romantic decoration, flowers, petals, candles or a bottle of wine in the room before your arrival, according to your wishes.

  • Can the concierge organise a private dinner on the beach to celebrate a special event?

    It is possible to request the concierge to organise a private dinner on the beach or in an exclusive area of the hotel, subject to weather conditions and availability.

  • Is it possible to book a professional photographer through the hotel for a session at La Valise Tulum?

    The concierge can assist in coordinating professional photographer services for a couple's photo shoot, honeymoon or special event.

Shopping & Luxury Services

  • Can you recommend designer boutiques and concept stores near La Valise Tulum?

    The concierge can recommend designer boutiques, local artisans and high-end concept stores located on the beach or in Tulum Pueblo, with personalised advice.

  • Can the concierge organise the delivery of flowers or personalised gifts to my room?

    The concierge can arrange additional services such as flower delivery, personalised gifts or surprises in the room for a special occasion.

  • Can I book a hairdressing or beauty service through the concierge before an evening in Tulum?

    The concierge can provide recommendations for local premium services, such as hairdressers, beauty treatments, or personal stylists, with appointments either on-site or off-site.

Family Activities

  • Can you recommend suitable activities if I am travelling with teenagers staying at another hotel in Tulum?

    The concierge can suggest family-friendly activities for teenagers, such as cenote visits, snorkeling trips, or nature excursions, even if the hotel is adults-only for accommodation.

  • Is it possible to book a boat or snorkeling trip for the whole family departing from La Valise Tulum?

    The concierge can arrange boat trips, snorkeling, or marine wildlife observation with family-friendly operators, depending on sea conditions and the season.

Personalized Experiences

  • Can you help me create a customised itinerary for a 4 or 5-night stay at La Valise Tulum?

    The concierge can create a tailored itinerary combining relaxation, gastronomy, sightseeing, and wellness based on the duration of your stay at La Valise Tulum.

  • Can the concierge help me organise a unique surprise for my partner during our stay?

    The concierge can arrange an in-room surprise, a musical moment, or a unique activity in collaboration with local artists and partners, depending on your budget.

  • How can I organise a private photo shoot in the most beautiful spots of La Valise Tulum and the surrounding beach?

    It is possible to request a personalised photo or video session on the beach and in the hotel's iconic spaces, with a recommended photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits