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5★ · Tulum

Hôtel Jashita Hotel Tulum

Baia, Punta Soliman, 77780 Tulum, Q.R., Mexique, Tulum

4.64.6/5542 reviews · Google rating
  • Member of Relais & Châteaux
  • Steps from the Caribbean Sea
  • Intimate, welcoming atmosphere
  • Personalised service

Hotel 5-star in Tulum, Mexico, in the heart of Tulum, featuring Relais & Châteaux membership, Caribbean Sea proximity and intimate setting.

Which part of Tulum is best to stay in for a peaceful base such as Jashita Hotel Tulum?

The hotel suits travellers looking for a quieter stay, with the Caribbean Sea close by.

It works well as a base for combining beach time, downtime and outings to natural sites or the Maya ruins.

Does Jashita Hotel Tulum have restaurants and a spa on site?

Yes. The hotel has a spa, massage treatments, a restaurant, breakfast service and a beach bar.

For dinner, Pandano offers Mediterranean-inspired dining. The beach bar is better suited to a drink in a relaxed setting.

What can you do near Jashita Hotel Tulum during your stay?

Nearby, you can plan an outing to cenotes such as Labnaha or Yax-kin, well suited to a nature break and a swim.

Yax-Muul can also suit families. The region’s Maya ruins add a cultural option to a stay balanced between sea and sightseeing.

A word from the Concierge

Hôtel Jashita Hotel Tulum through the Concierge's eyes

Hôtel Jashita is located in Tulum, Mexico, near the Caribbean Sea. This 5★ hotel, part of the Relais & Châteaux property, provides an idyllic setting for travelers seeking tranquility. The area is known for its white sandy beaches and Mayan ruins, creating a unique and relaxing atmosphere.

What sets Hôtel Jashita apart is its intimate and warm ambiance. Guests appreciate the personalized service and attention to detail. The establishment focuses on the well-being of its clients, promoting a total relaxation experience. The decor combines elegance and comfort, creating a soothing environment.

Before you go, know that the hotel is ideal for couples and travelers seeking serenity. The best time to visit Tulum is from December to April, when the weather is dry and sunny. Be sure to book in advance, as this popular hotel can fill up quickly, especially during high season.

_My tip from the Concierge: book your spa massage upon arrival to enjoy an unforgettable moment of relaxation._

Why choose Hôtel Jashita Hotel Tulum?

Hôtel Jashita Hotel Tulum is an exceptional address in Tulum, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Member of Relais & Châteaux
  • Steps from the Caribbean Sea
  • Intimate, welcoming atmosphere
  • Personalised service
  • Well suited to couples seeking peace

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in step with the Caribbean

    Beginning the day just steps from the Caribbean Sea immediately alters one's sense of time. At Jashita, breakfast is best enjoyed as a true travel moment, framed by soft light, sea air and a still-intact sense of calm. It is an ideal way to ease into the rhythm of Tulum before the beach, an excursion or simply an unplanned morning.

    Signature coupleIncluded in your stay
  • Arrival massage ritual

    For many travellers, a holiday truly begins only when the body finally slows down. Booking a massage upon arrival marks that transition with precision. After the journey, the heat and the shift in pace, this treatment helps guests enter fully into the spirit of the hotel: serenity, attentiveness and gradual release.

    Mon conseil du ConciergeReservation required
  • An intimate romantic escape

    The warm atmosphere and more confidential scale of the hotel make it especially well suited to couples. This experience does not depend on a single activity, but on a quality of setting: personalised service, a slower pace, proximity to the sea and the ability to enjoy simple moments together from morning to dinner without the pressure of a fixed programme.

    Idéal couplesIncluded in your stay
  • A day between beach and retreat

    One of Tulum's most satisfying pleasures lies in alternating immersion in the landscape with a return to calm. From Jashita, it is easy to shape a day that is simple yet memorable: a few hours by the Caribbean, a pause in the shade, an unhurried lunch, then a return to the intimacy of the hotel. It is an experience that captures the local way of life at its most balanced.

    Included in your stay
  • Cultural outing to the Maya ruins

    To stay in Tulum is also to be close to major archaeological heritage. An outing to the Maya ruins adds an extra layer of depth to the journey beyond the pleasures of the beach alone. The appeal of returning afterwards to Jashita lies precisely in that contrast: after discovering the site and its history, the hotel resumes its role as a peaceful refuge by the Caribbean.

    Reservation required
  • Tailored concierge assistance

    In an address where personalised service forms part of the identity, the concierge becomes an experience in itself. It allows the stay to be adjusted to your rhythm: arranging a late arrival, booking a treatment, handling practical requests or helping to shape smoother days. It is not demonstrative luxury, but a form of continuous attentiveness that tangibly improves the quality of the journey.

    Service signatureIncluded in your stay

Restaurants & bars

2 on-site dining venues.

  • Pandano Restaurant

    Restaurant

    Highlights

    • Mediterranean
    • gourmet dinners under the stars in a relaxed yet refined atmosphere.
    Practical information

    The concierge’s wordFor a gourmet dinner under the stars, Pandano offers a Mediterranean interlude that feels both relaxed and refined.

  • Swing-Seated Beach Bar

    Bar

    Highlights

    • a well deserved cocktail
    Practical information

    The concierge’s wordAt Swing-Seated Beach Bar, treat yourself to a well-deserved cocktail; it’s just the spot for that little moment to yourself.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Baia, Punta Soliman, 77780 Tulum, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 542 reviews

5/5Adam Clift

A simply amazing hotel in a quiet, relaxing location. You can walk to the pool or beach within a minute from your room. It's incredibly quiet and peaceful with it's own little cove. Sunbeds are easy to get either by…

5/5Brenda Araujo Real Estate

Our stay at Jashita was wonderful, the best family trip in the Mexican Caribbean. The property is located in Bahia Soliman, and the sea is calm, perfect for children to swim. Our children enjoyed water activities such…

5/5Luigi Bottecchia

Jashita Hotel is one of those places you fall in love with immediately and makes you want to come back even before you leave. The hotel is beautiful. Is clean and perfectly integrated into the surrounding nature of…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Yax-MuulTourist attraction

    1.0 km · 12 min walk

    Water park located 1,027 meters away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordYax-Muul is a playful break in Tulum, ideal if you’re traveling with family or feel like an easygoing water-filled pause.

  • Cenotes LabnahaTourist attraction

    1.4 km · 17 min walk

    Tourist attraction located 1395 meters away, known for its natural freshwater formations.

    Practical information

    The concierge’s wordFor a nature break around Tulum, Cenotes Labnaha is well suited to a cool moment among natural formations and fresh water.

  • Cenote Yax-kinTourist attraction

    1.5 km · 19 min walk

    Cenote Yax-kin, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a cool break in Tulum, Cenote Yax-kin lends itself to a swim in crystal-clear water, ideal when you feel like slowing down for a while.

  • Lobby Casa TortugasTourist attraction

    1.7 km · 20 min walk

    Tourist attraction 1.7 km away, providing an immersive experience in local culture and natural surroundings.

    Practical information

    The concierge’s wordFor a calm break in Tulum, head to Lobby Casa Tortugas if you're in the mood for an immersive glimpse of local culture and the natural surroundings.

  • Cenote ManatiTourist attraction

    2.8 km · 5 min by car

    Cenote Manati, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a nature break in Tulum, Cenote Manati is well suited to a peaceful swim in crystal-clear water.

  • Cenote Nohoch Nah ChichTourist attraction

    3.2 km · 6 min by car

    Cenote Nohoch Nah Chich, a natural tourist site featuring unique geological formations and crystal-clear waters.

    Practical information

    The concierge’s wordIf you're after a nature break around Tulum, Cenote Nohoch Nah Chich offers a peaceful setting with geological formations and crystal-clear waters.

  • Cenote Puerta al CieloTourist attraction

    3.3 km · 6 min by car

    Cenote Puerta al Cielo, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a nature break in Tulum, head to Cenote Puerta al Cielo when you're in the mood for a peaceful swim in crystal-clear water.

  • Cenote el sueñoTourist attraction

    3.7 km · 6 min by car

    Cenote el Sueño, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a refreshing break in Tulum, head to Cenote el Sueño if you’re in the mood for a swim in crystal-clear water, solo or as a pair.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Delphinus Xel-HáPark

    4.1 km · 7 min by car

    Delphinus Xel-Há, a park dedicated to discovering marine wildlife and water activities.

    Practical information

    The concierge’s wordFor an aquatic break in Tulum, Delphinus Xel-Há is a good fit if you feel like discovering marine life in a park setting.

  • XieltunPark

    4.3 km · 7 min by car

    Park located 4,287 meters away, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a nature break in Tulum, Xieltun is well suited to a quiet stroll or a relaxing moment surrounded by greenery.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hôtel Jashita Hotel Tulum?

    Standard check-in starts at 15:00 and check-out is until 12:00, according to information provided by major booking sites.

  • Can I check in early?

    Early check-in is possible subject to availability upon arrival; it is advisable to inform the hotel in advance to best arrange access to the room.

  • Is it possible to request a late check-out at Hôtel Jashita Hotel Tulum?

    A late departure may be offered depending on hotel occupancy, sometimes for an additional fee; the request should be made directly at the reception during the stay.

  • Does the hotel accept late arrivals in the evening or at night?

    Check-in is generally available 24/7 thanks to the security and reception service, allowing for arrivals in the evening or at night by notifying the hotel.

Location & Access

  • Are airport transfers offered?

    Private transfers can be arranged by the hotel or concierge from Cancún airport, with an average travel time of about 1h20 to 1h40 depending on traffic.

  • How far is Hôtel Jashita Hotel Tulum from the centre of Tulum?

    The hotel is located at Soliman Bay, approximately 7.5 miles (about 12 km) from the centre of Tulum, which is a 15 to 25-minute drive depending on traffic.

  • What is the distance between the hotel and the airport?

    The establishment is located about 120 km from Cancún International Airport, which is approximately a 1h20 drive under normal traffic conditions.

  • Is Hôtel Jashita Hotel Tulum beachfront or in the city centre?

    The hotel is located directly by the sea on Soliman Bay beach, with a private beach accessible just a few steps from the rooms and common areas.

  • Does the hotel have parking?

    A private on-site parking is mentioned among the services of the establishment, allowing motorised guests to park their vehicle close to their accommodation.

Rooms & Amenities

  • What amenities are found in the rooms of Hôtel Jashita Hotel Tulum?

    The rooms and suites offer air conditioning, private bathroom, minibar, safe, and some have a private pool or plunge pool, with sea or garden views depending on the category.

  • Does the Jashita Hotel Tulum offer suites with a private pool or plunge pool?

    Several suites feature small pools or private plunge pools, ideal for a romantic or luxury stay, in addition to the hotel's communal pools.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is provided free of charge in the rooms and common areas; however, some reviews indicate that the connection may be less stable due to the location in nature.

  • Are the rooms equipped with television with international channels or streaming services?

    Televisions are present in the rooms, generally without a full cable package but with the possibility to connect streaming services like Netflix via your own accounts.

  • Is a daily housekeeping and laundry service offered to guests?

    A daily housekeeping service and laundry or dry cleaning service are available, allowing guests to have clothes and linens washed during their stay.

Included Services

  • What services are included in the room rate at the Jashita Hotel Tulum?

    The room rate generally includes access to the pools, private beach, Wi-Fi, and basic hotel facilities; some wellness services or activities may incur additional charges.

  • Is breakfast included in the room rate?

    Breakfast is most often included or offered at an additional cost depending on the type of booking; the exact details are stated in the booking confirmation.

  • What are the main hotel services available during a stay at Jashita?

    The hotel offers concierge services, 24-hour security, as well as access to the private beach, pools, and recreational facilities such as kayaks and paddle boards, sometimes at an additional cost.

Dining

  • What type of breakfast is offered?

    The breakfast served is American-style, praised in reviews for its quality, with the possibility of hot and cold dishes in the hotel restaurant.

  • Is there a restaurant on-site at the Jashita Hotel Tulum?

    The hotel has an on-site restaurant, Pandano Restaurant, which serves main meals and can also provide bar and snack service throughout the day.

  • Does the establishment offer a bar or drink service by the pool/beach?

    The hotel bar serves a selection of cocktails, alcoholic and non-alcoholic beverages, with service possible by the pool or on the private beach depending on the time of day.

  • What is the quality of the dining and the Pandano restaurant at Jashita?

    The Pandano Restaurant is renowned for its quality cuisine, ranging from beach snacks to more gourmet dishes, with a menu blending local and international influences.

  • Does the Jashita Hotel Tulum operate on an all-inclusive basis?

    The hotel is not sold as an all-inclusive resort; meals and drinks, apart from breakfast which may be included, are generally charged à la carte or on a half-board basis depending on the chosen offer.

Spa & Wellness

  • What spa services are available at the Jashita Hotel Tulum?

    The Caoba Spa offers various massages, body treatments, herbal baths, and relaxation areas, in both indoor and outdoor settings within the hotel.

  • Does the hotel offer yoga or meditation classes?

    Yoga classes are offered on-site, sometimes in groups or private sessions, often in a dedicated studio or on the beach depending on the schedule.

  • Does the hotel have a swimming pool?

    The establishment has several outdoor pools, including a family pool, an adults-only pool near the beach, and a rooftop pool for adults above the villas.

  • Is there a gym or fitness area at the Jashita Hotel Tulum?

    A fitness centre is listed among the amenities, allowing guests to work out during their stay in addition to outdoor activities.

Activities & Leisure

  • What leisure and sports activities are available at the Jashita Hotel Tulum?

    The hotel offers kayaking, paddleboarding, snorkelling, diving, fishing, and other water sports from the private beach, as well as yoga classes and activities on the bay.

  • Is the beach at the Jashita Hotel Tulum private and suitable for snorkelling?

    The establishment boasts a calm private beach, ideal for swimming, snorkelling, and relaxation, with sun loungers and shaded areas reserved for guests.

  • Can diving or snorkelling trips be organised directly from the hotel?

    Diving and snorkelling excursions can be arranged from the hotel, with support from specialised providers and suitable equipment.

  • Is the location of the Jashita Hotel Tulum suitable for enjoying Tulum's nightlife?

    The secluded location at Soliman Bay makes it a quiet place, more oriented towards relaxation, nature, and romantic experiences than towards lively nightlife.

Family & Kids

  • Is the Jashita Hotel Tulum suitable for family stays with children?

    The hotel has a children's pool and can arrange babysitting services, making the stay more comfortable for families with young children.

  • Is there a pool or specific facilities for children at Jashita?

    A dedicated children's pool is mentioned among the facilities, offering a depth and environment more suitable for younger guests.

  • Does the hotel offer a childcare or babysitting service?

    A babysitting service is indicated as available upon request, allowing parents to enjoy moments of relaxation or excursions without their children.

Pets

  • Are pets allowed at Jashita Hotel Tulum?

    The pet policy indicates that the establishment generally does not accept animals, except in very specific cases to be confirmed before booking.

  • Does the hotel provide special services for pets (bowls, beds)?

    No specific equipment for pets (beds, bowls, dedicated spaces) is mentioned, as the hotel is more oriented towards a clientele without pets.

  • Can a waiver be requested to bring a small dog to Jashita Hotel Tulum?

    In the case of a prolonged stay or specific needs, it is advisable to contact the hotel to check if a waiver is possible for a small animal, subject to particular conditions.

Accessibility

  • Is Jashita Hotel Tulum suitable for people with reduced mobility?

    As a boutique hotel, some rooms and common areas may be accessible, but it is advisable to check directly for wheelchair needs.

  • Does the hotel have specially adapted rooms for disabled guests?

    Detailed information about the presence of elevators, access ramps, and accessible rooms is not clearly specified online. Contact the concierge to confirm the arrangements on the day.

  • Are the common areas (restaurant, pool, beach) easily accessible by wheelchair?

    The grounds are beachfront with gardens, and some pathways may have steps or sandy surfaces; it is advisable to check the accessibility of the main areas before your stay.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate, season, and booking channel, ranging from flexible conditions to non-refundable; they are specified at the time of booking.

  • What payment method is accepted to guarantee and settle my stay at Jashita?

    A credit card is generally required to guarantee the reservation, with pre-authorisation possible depending on the terms of the chosen rate (flexible or non-refundable).

  • Are the displayed rates for room only or do they include other services?

    Most rates include only accommodation and sometimes breakfast; additional meals, activities, and treatments are charged separately on the final bill.

  • Are there any local taxes to pay?

    A local tax or occupancy tax is generally charged in Yucatán/Riviera Maya, often payable on-site in addition to the room rate, according to current regulations.

Sustainability

  • Does Jashita Hotel Tulum implement actions for sustainable development?

    Eco-friendly practices are highlighted, including the preservation of Soliman Bay, integration into nature, and a respectful approach to the environment and local community.

  • How does the hotel integrate into its natural environment of Soliman Bay?

    The establishment uses architecture and materials that blend with the landscape of Soliman Bay, aiming to reduce visual and environmental impact on the coast and surrounding vegetation.

  • Does Jashita Hotel Tulum have specific programmes for waste or plastic reduction?

    Detailed information on waste sorting, plastic reduction, or water-saving programmes is not systematically provided online. Please contact the concierge to confirm the current arrangements.

The Concierge answers — Hôtel Jashita Hotel Tulum

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and Hôtel Jashita Hotel Tulum?

    The concierge can organise private transfers by car or SUV between Cancún airport and Hôtel Jashita Hotel Tulum, with personalised welcome according to flight schedules.

  • How can transport be easily arranged from Hôtel Jashita Hotel Tulum to the town centre or hotel zone of Tulum?

    The concierge can book a taxi or private driver to travel from Jashita to Tulum beach, the hotel zone, or the town centre, one way or return.

  • Can I book a transfer with a child car seat from the airport to Hôtel Jashita Hotel Tulum?

    It is recommended to ask the concierge to arrange a transfer with an approved child seat in the private vehicles between the airport and the hotel.

  • Can the concierge organise a boat or taxi boat departing from the beach of Hôtel Jashita Hotel Tulum?

    Boat excursions or taxi boats in the bay can be organised by the concierge, with direct pick-up from the hotel's private beach if available.

  • Is it possible to arrange a car rental delivered directly to Hôtel Jashita Hotel Tulum?

    The concierge can arrange car rental with delivery to Hôtel Jashita Hotel Tulum and assistance for the return at departure.

Restaurant Reservations

  • Can you book tables at the best restaurants in Tulum from Hôtel Jashita Hotel Tulum?

    Reservations are made through the concierge, who can suggest and confirm tables at the gourmet restaurants in Tulum and the region according to your preferences.

  • Is it possible to organise a private romantic dinner on the beach at Hôtel Jashita Hotel Tulum?

    The concierge can organise a private romantic dinner on the beach or on a terrace of the hotel, with a personalised menu and special decoration.

  • Can the concierge recommend restaurants in Tulum suitable for specific diets (vegetarian, gluten-free)?

    The concierge can recommend and book restaurants that cater to vegetarian, vegan, or gluten-free diets and inform the chef of your restrictions.

Spa Bookings

  • How can a massage or treatment be booked at the spa of Hôtel Jashita Hotel Tulum?

    Treatments can be reserved through the concierge, who can block slots at Caoba Spa for massages, wellness rituals, or herbal baths.

  • Can I organise a couple's treatment or massage at the Jashita spa?

    The concierge can arrange couple's massages or duo rituals with the set-up of the cabin or spa area accordingly.

  • Is it possible to book a private yoga class during my stay at Hôtel Jashita Hotel Tulum?

    The concierge can arrange private yoga or meditation sessions, either on the beach or in the studio, with a dedicated instructor.

Excursions & Cultural Visits

  • Can you organise a trip to the Mayan ruins from Hôtel Jashita Hotel Tulum?

    The concierge can book private or small group guided tours of the Mayan ruins of Tulum, Coba, or Chichén Itzá, including transport.

  • How can I organise a cenote tour near Hôtel Jashita Hotel Tulum?

    Cenote excursions, including swimming or diving, can be arranged by the concierge, including a guide, transport, and equipment depending on the activity.

  • Is it possible to plan a full day of private tours of Tulum and the surrounding area?

    The concierge can create a customised itinerary combining beaches, archaeological sites, and city discoveries in Tulum with a private driver for the day.

Special Occasions

  • Can you prepare a special romantic decoration in the room for a marriage proposal?

    The concierge can arrange a special room decoration with flowers, petals, candles, and champagne for a marriage proposal or anniversary.

  • How can I organise a surprise birthday celebration at Hôtel Jashita Hotel Tulum?

    Birthday celebrations can be arranged by the concierge with a personalised cake, music, and partial privatisation of a space depending on availability.

  • Is it possible to book a professional photographer for a shoot at Hôtel Jashita Hotel Tulum?

    The concierge can assist in organising a professional photo shoot at the hotel or on the beach for honeymoons, wedding anniversaries, or special events.

Shopping & Luxury Services

  • Can the concierge arrange a luxury shopping session or personal shopper in the Tulum area?

    Services can be organised through the concierge, who can arrange a personal shopper or recommend luxury boutiques in Tulum and Playa del Carmen.

  • Can I request spa treatments or massages directly in my suite at Jashita?

    Spa services or private massages in the suite can be coordinated by the concierge, depending on the type of room and the availability of therapists.

  • Is it possible to have flowers, champagne, or luxury gifts delivered to my room before my arrival?

    The concierge can assist in arranging premium services such as the delivery of flowers, champagne, luxury gifts, or customised decorations.

Family Activities

  • Can you recommend child-friendly activities departing from the Jashita Hotel Tulum?

    The concierge can suggest and book family activities such as snorkelling, paddleboarding, boat excursions, or child-friendly tours.

  • Is it possible to book a babysitting service during our stay at Jashita?

    Childcare can be arranged through the concierge, subject to the availability of the babysitting service and the age of the children.

Personalized Experiences

  • Can you create a customised programme for a romantic 5-night stay at the Jashita Hotel Tulum?

    The concierge can design a tailored programme including private dinners, spa treatments, excursions, and wellness activities according to your desires and the duration of your stay.

  • Is it possible to arrange a private chef or a personalised mezcal tasting at the Jashita Hotel Tulum?

    Special requests such as a private chef, a cooking class, or a mezcal/tequila tasting can be considered and organised by the concierge.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits