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5★ · Lausanne

Chateau d'Ouchy

Pl. du Port, 1006 Lausanne, Suisse, Lausanne

4.54.5/52,361 reviews · Google rating
  • On the shores of Lake Geneva
  • Historic castle architecture
  • Member of Small Luxury Hotels of the World
  • Gardens overlooking the lake

Hotel 5-star in Lausanne, Switzerland, in the heart of Lausanne, featuring 24-hour concierge, breakfast facing Lake Geneva and sunset aperitif.

Where is Château d’Ouchy in Lausanne?

Château d’Ouchy is in Lausanne’s Ouchy district, directly on the shores of Lake Geneva.

Its setting gives immediate access to the lakeside quays and a calmer atmosphere than the city centre.

What can you do around Château d’Ouchy during your stay?

The Ouchy quays are ideal for a walk, both early in the morning and later in the day.

The Olympic Museum is within walking distance. In warmer months, a boat outing on Lake Geneva is a natural addition to the stay.

Does Château d’Ouchy have restaurants and a bar?

Yes. The hotel offers several on-site options, including 57° Grill, La Croix d’Ouchy, The vinotheque and the Bar of the Chateau.

Breakfast is one of the highlights of the stay, especially with the lake view.

A word from the Concierge

Chateau d'Ouchy through the Concierge's eyes

Chateau d'Ouchy is located in Lausanne, Switzerland, by Lake Geneva. This 5★ hotel, a member of Small Luxury Hotels of the World, captivates with its historic architecture and elegant atmosphere. Travelers enjoy its enchanting setting, perfect for romantic getaways or relaxing escapes.

What sets this hotel apart is its blend of luxury and comfort. Chateau d'Ouchy offers personalized services and meticulous attention to detail. Common areas, such as the lobby and gardens, create a warm atmosphere. The lake view adds a touch of tranquility.

Before visiting, know that the ambiance suits couples and travelers seeking peace. The summer and autumn seasons are particularly pleasant for outdoor activities. The hotel is also a good choice for business trips, thanks to its meeting rooms.

_My tip from the Concierge: consider booking water activities on the lake, they are very popular and fill up quickly._

Why choose Chateau d'Ouchy?

Chateau d'Ouchy is an exceptional address in Lausanne, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On the shores of Lake Geneva
  • Historic castle architecture
  • Member of Small Luxury Hotels of the World
  • Gardens overlooking the lake
  • Peaceful setting for couples' getaways

Rooms & suites

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking Lake Geneva

    Beginning the day at Château d’Ouchy often means realising how much the setting shapes the experience. Breakfast taken facing the lake, in the calm light of the morning, immediately sets the rhythm of Ouchy. It is simple in appearance, yet highly revealing of the property: attentive service, a peaceful atmosphere and a direct relationship with the landscape.

    IncontournableIncluded in your stay
  • Stroll along the Ouchy quays

    From the hotel, the Ouchy quays offer one of the finest ways to discover Lausanne from the lake side. This walk can be enjoyed early in the morning, when the light is at its clearest, or at the end of the day, when the district slows down. Ideal for couples as much as solo travellers, it naturally extends the atmosphere of the château and gives the stay a distinctly local dimension.

    Included in your stay
  • Aperitif in the gardens overlooking the lake

    The gardens at Château d’Ouchy are among the property’s most appealing features. Settling there for an aperitif in the late afternoon allows guests to enjoy the Lake Geneva setting fully without leaving the hotel. It is especially well suited to stays for two: a moment of pause, conversation and contemplation shaped by the changing light on the water.

    RomantiqueIncluded in your stay
  • Boat outing on Lake Geneva

    The lakeside setting naturally invites guests onto the water, even for a short crossing. A boat outing on Lake Geneva offers a different perspective on Lausanne and allows Ouchy and the surrounding shores to be appreciated from the lake itself. It is an ideal complement to a stay at the château, especially in the warmer months, and is worth planning ahead in high season when demand is stronger.

    Reservation required
  • Romantic escape between city and lake

    Château d’Ouchy is especially well suited to a stay for two built around a gentle rhythm: a walk along the quays, a return to the hotel, dinner in elegant surroundings, then a quiet evening in a characterful room or suite. The experience is not spectacular in any showy sense; it rests on the coherence of the place, the beauty of the lake and the quality of time shared.

    Pour deuxIncluded in your stay
  • Business stay in a calming setting

    For business travellers, Château d’Ouchy’s appeal lies in its ability to provide surroundings more inspiring than a chain hotel while retaining the essential services. Between meetings, the proximity of the lake, the gardens and the property’s hushed atmosphere create genuine breathing space. It is a way of combining efficiency, comfort and quality of setting during a stay in Lausanne.

    Included in your stay

Restaurants & bars

4 on-site dining venues.

  • 57° Grill

    Restaurant

    Highlights

    • the Chteau d'Ouchy's live-cooking restaurant
    Practical information

    The concierge’s wordFor a lively table at Château d’Ouchy, book 57° Grill: the live cooking makes all the difference.

  • The vinotheque

    Highlights

    • the ideal place for a meal or a simple drink with friends
    Practical information

    The concierge’s wordFor a meal or just a drink with friends, The vinotheque is the easy, convivial spot to slip into your stay.

  • The Bar of the Chateau

    Bar

    Highlights

    • inventive and surprising house cocktails
    Practical information

    The concierge’s wordFor something a little different, head to The Bar of the Chateau: their inventive, surprising house cocktails are well worth it.

  • La Croix d'Ouchy

    Restaurant

    Highlights

    • Mediterranean Cuisine, Traditional Cuisine
    Practical information

    The concierge’s wordFor a dinner that never misses, book La Croix d’Ouchy: a table where Mediterranean and traditional cuisine meet with real balance.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
1893 (Wikidata)
Architect
Francis Isoz (Wikidata)
Heritage designations
bien culturel suisse d'importance régionale (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 22:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome (25 € fee).

Pets are allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Pl. du Port, 1006 Lausanne, Suisse

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 2,361 reviews

5/5Ashlyn Landrum

We absolutely adored our time here! From the friendly, smiling concierge at check-in to the scrumptious breakfast just before check-out, we loved every minute. Highly recommend adding the breakfast to your booking…it…

5/5Fran Studdard

Chateau D’ouchy was a superb experience. We loved our view of Lake Geneva and Lausanne life along the promenade. We spent 4 days there relaxing, sight-seeing, and shopping. Highly recommend. The bedding and mattress…

5/5Alan DeMattia

HÔTEL a step better than most. Beautiful environment, situation ( location) perfect. Clean rooms and a good breakfast! The only negative was that our room wasn’t ready until 4:15, a drink wasn’t that must of a…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Musée OlympiqueMuseum

    555 m · 7 min walk

    Museum a seven-minute walk away, dedicated to the history of the Olympic Games and their values.

    Practical information

    The concierge’s wordA 7-minute walk away, the Olympic Museum makes an inspiring break if you feel like diving into the history of the Games and their values.

  • Mosquée de LausanneMosque

    978 m · 12 min walk

    Mosque located 978 meters away, a place of worship and gathering for the Muslim community in Lausanne.

    Practical information

    The concierge’s wordIf you're looking for a quiet moment of reflection or a place to connect, Lausanne Mosque offers a simple, peaceful pause.

  • Tour HaldimandHistoric landmark

    1.1 km · 13 min walk

    Historical landmark located 1.1 km away, representing an architectural point of interest in the area.

    Practical information

    The concierge’s wordIf you’re in the mood for a short heritage break, Tour Haldimand offers an interesting architectural landmark to discover on a walk in Lausanne.

  • Musée cantonal des Beaux-Arts de Lausanne (MCBA)Tourist attraction

    1.3 km · 15 min walk

    Art museum located 1250 meters away, showcasing collections of works from the Middle Ages to contemporary times.

    Practical information

    The concierge’s wordFor a cultural break in Lausanne, the MCBA is well suited to a visit when you feel like moving from medieval art to contemporary works.

  • Théâtre Vidy-LausannePerforming arts

    1.4 km · 17 min walk

    Theater a fourteen-minute walk away, offering a variety of performances in a contemporary setting.

    Practical information

    The concierge’s wordFor a contemporary cultural break, head to Théâtre Vidy-Lausanne, a 14-minute walk away, ideal in the evening if you're in the mood for varied performances.

  • Casino de MontbenonTourist attraction

    1.5 km · 18 min walk

    Cultural center a fifteen-minute walk away, featuring various exhibitions and events.

    Practical information

    The concierge’s wordFor a cultural break 15 minutes away on foot, head to Casino de Montbenon depending on the current program, between exhibitions and events.

  • Place de la PaludTourist attraction

    1.7 km · 3 min by car

    Place de la Palud, a tourist site in Lausanne, known for its lively atmosphere and historic buildings.

    Practical information

    The concierge’s wordFor a lively break in Lausanne, head to Place de la Palud for its animated atmosphere and the charm of its historic buildings.

  • Parc de Mon ReposTourist attraction

    1.8 km · 3 min by car

    Urban park located an eighteen-minute walk away, providing a space for relaxation and greenery in the heart of the city.

    Practical information

    The concierge’s wordFor a green break in the heart of Lausanne, head to Parc de Mon Repos whenever you want to catch your breath between plans.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parc OlympiquePark

    490 m · 6 min walk

    Olympic Park six minutes' walk away, a green space dedicated to outdoor activities and relaxation.

    Practical information

    The concierge’s wordA 6-minute walk away, Parc Olympique is ideal for a green break between plans, with time to unwind or enjoy the outdoors.

  • Naturéum - Jardin botaniqueBotanical garden

    817 m · 10 min walk

    Botanical garden, a space dedicated to the conservation and display of plant life.

    Practical information

    The concierge’s wordFor a calm break in Lausanne, Naturéum - Jardin botanique offers a walk among plant life, ideal if you enjoy places devoted to nature.

  • Parc de MilanPark

    984 m · 12 min walk

    Milan Park, an urban green space ideal for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break in Lausanne, head to Parc de Milan for a peaceful stroll or a relaxing moment.

  • Esplanade de MontbenonSquare

    1.5 km · 18 min walk

    Montbenon Esplanade, an urban park providing a pleasant green space for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break in Lausanne, head to Esplanade de Montbenon for a short stroll or simply to relax in a green setting.

  • Pyramides de VidyPark

    1.9 km · 3 min by car

    Park located 1939 meters away, ideal for walking and enjoying nature.

    Practical information

    The concierge’s wordFor a nature break in Lausanne, head to Pyramides de Vidy for a peaceful stroll, especially when you feel like getting some fresh air.

What’s happening during your stay

The dates I slip into my guests’ programme in Lausanne — concerts, exhibitions, festivals a few steps from Chateau d'Ouchy.

My tip: book concert tickets seven days ahead.

  • Event

    Marché hebdomadaire du Lyaud

    Open year-round

    Lyaud · 20.6 km

    Weekly market in Lyaud taking place every Saturday morning, featuring farmers, small producers, and local products, from 1 January to 31 December 2026.

    View official source

  • Event

    Marché du lundi

    Open year-round

    Thonon-les-Bains · 18.7 km

    The Monday market, also known as the 'small market', takes place in Thonon-les-Bains throughout the year, featuring local producers and farmers.

  • Event

    Marché de Bellevaux

    Open year-round

    Bellevaux · 28.8 km

    Bellevaux market taking place throughout 2026, featuring various food stalls offering fruits, vegetables, and cheeses in the village square.

  • Sport

    Grand marché du jeudi

    Open year-round

    Thonon-les-Bains · 18.7 km

    The Grand Thursday market takes place in Thonon-les-Bains throughout 2026, bringing together farmers, small producers, and various stalls featuring clothing, crafts, and decor.

  • Event

    Marché

    Open year-round

    Évian-les-Bains · 12.1 km

    Weekly market held on Tuesday and Friday mornings in Évian-les-Bains, featuring local producers offering Savoy cheeses, charcuterie, and lake fish.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Chateau d'Ouchy?

    Check-in generally starts in the afternoon and check-out is in the late morning. Contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible depending on availability for the day. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to have a late check-out at Chateau d'Ouchy?

    A late check-out may be offered depending on occupancy, sometimes until 14:00 when the booking is made directly, with a possible additional charge. Contact the concierge to confirm the arrangements for the day.

  • Is the reception at Chateau d'Ouchy open 24/7 for late arrivals?

    Check-in procedures can be prepared in advance and the reception is generally open 24/7 to welcome guests and hand over room keys.

Location & Access

  • Where is Chateau d'Ouchy located in Lausanne?

    The hotel is located in Ouchy, a lakeside district in Lausanne, at Place du Port, 1006 Lausanne, Switzerland, in a popular residential and tourist environment.

  • What is the distance between the hotel and the airport?

    Chateau d'Ouchy is approximately 60 km from Geneva Airport, which is about 45 minutes to 1 hour by car or train depending on traffic.

  • How do I get to Chateau d'Ouchy from Lausanne train station or the city centre?

    The hotel is located a few minutes' walk from the Lausanne metro (Ouchy-Olympique station) and close to Lausanne train station, accessible in a few minutes by taxi or metro.

  • What type of neighbourhood is the hotel located in compared to the rest of Lausanne?

    The Ouchy district is a highly sought-after residential and tourist area in Lausanne, considered one of the most pleasant for its direct access to the lake, its promenades, and its prestigious hotels.

  • Does the hotel have parking?

    The hotel has private parking or parking solutions for its guests, sometimes with valet service depending on the period. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • How many rooms and suites does Chateau d'Ouchy offer and what types?

    Chateau d'Ouchy has approximately 50 rooms, including 11 junior suites and 3 suites in the tower, in a style combining historical elements and contemporary comfort.

  • What amenities can be found in the rooms of Chateau d'Ouchy?

    The rooms generally feature air conditioning, television, minibar, safe, private bathroom, and quality bedding, with views of the lake or the city depending on the category.

  • Can one book a room with a view of Lake Geneva at Chateau d'Ouchy?

    Some categories offer a direct view of Lake Geneva or the port of Ouchy, while others overlook the city or the castle; it is possible to specifically book a room with a lake view.

  • Does Chateau d'Ouchy offer special rooms or suites for a romantic stay?

    Spacious rooms and suites in the keep are available for romantic stays or special occasions, featuring neo-Gothic decor and generous volumes.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet or à la carte style, with a continental and international selection, including fresh products and a view of the lake from the restaurant.

  • What type of cuisine is offered at the restaurant of Chateau d'Ouchy?

    The 57° Grill restaurant at Chateau d'Ouchy offers Mediterranean cuisine focused on grilled dishes, open for lunch and dinner, with a terrace overlooking the lake.

  • Is there a bar at Chateau d'Ouchy for an evening drink?

    A bar is located in the hotel, offering cocktails, wines, and hot beverages, with the option to enjoy the terrace in season for an aperitif by the lake.

  • Does Chateau d'Ouchy offer room service for in-room dining?

    A room service is available, allowing guests to order certain dishes and drinks to their room at specified times.

Included Services

  • Is Wi-Fi access free in the rooms and common areas of Chateau d'Ouchy?

    Wi-Fi is available free of charge throughout the establishment, in rooms and common areas, for guests of Chateau d'Ouchy.

  • What are the main services included in the stay at Chateau d'Ouchy?

    Services generally include access to the outdoor pool, sauna, hammam, and fitness room of the hotel, subject to current hours.

  • Is there a laundry or dry cleaning service available for hotel guests?

    The establishment offers a laundry and dry cleaning service, handled by hotel staff with return to the room.

Spa & Wellness

  • Is the outdoor pool at Chateau d'Ouchy heated and during what periods is it open?

    The hotel has an outdoor pool that is open seasonally, generally from May to September, with a terrace set up for relaxing by the lake.

  • Is there a spa, sauna or hammam at Chateau d'Ouchy or nearby?

    Chateau d'Ouchy has a sauna and a hammam, and provides access to the Cinq Mondes spa at the nearby Beau-Rivage Palace at a preferential rate for its guests.

  • Is there a gym or fitness area within Chateau d'Ouchy?

    A small fitness room is available on site, allowing for exercise in addition to walks along the lake.

Activities & Leisure

  • What leisure activities can be practiced around Chateau d'Ouchy on Lake Geneva?

    The shores of Lake Geneva offer numerous walking paths and cycling routes, and the hotel's outdoor pool allows for swimming in season.

  • What major tourist sites are located near Chateau d'Ouchy?

    The Olympic Museum is about a 9-minute walk from the hotel, and Lausanne Cathedral is just under 2 km away for cultural visits.

  • Can cruises on the lake or vineyard excursions be organised from the hotel?

    Cruises on Lake Geneva, as well as excursions to the Lavaux vineyards, are easily accessible from the port of Ouchy, just a few steps from the hotel.

  • Is the Ouchy district suitable for strolling and relaxing during a stay in Lausanne?

    The Ouchy district is highly appreciated for its promenades, parks, and peaceful atmosphere, making it a pleasant setting for leisure or business stays.

  • What is the history of Chateau d'Ouchy in Lausanne to better understand the place during my stay?

    Chateau d'Ouchy occupies a former medieval castle whose origins date back to the 12th century; the building was reconstructed at the end of the 19th century in a neo-Gothic style.

Family & Kids

  • Is Chateau d'Ouchy suitable for a family stay with children?

    The hotel welcomes families and offers spacious rooms as well as nearby activities, such as walks along the lake and museum visits.

  • Are there family rooms or solutions to accommodate two adults and two children at Chateau d'Ouchy?

    Larger or connecting rooms can be offered for families, with the possibility of adding a baby cot or an extra bed depending on the category.

  • Does Chateau d'Ouchy provide baby cots or specific equipment for young children?

    The establishment can provide baby cots upon request, and the area offers calm and safe activities for children by the lake.

Pets

  • Are pets allowed at Chateau d'Ouchy?

    Pets are allowed at Chateau d'Ouchy.

  • Are there any specific conditions or an extra charge for bringing a dog to Chateau d'Ouchy?

    Pets can be admitted upon request in certain rooms, usually for an additional charge and under specific conditions.

  • Is the Ouchy area suitable for walks with a pet?

    The area around Chateau d'Ouchy offers pleasant walks along the lake for dogs on a leash, with green spaces nearby.

Accessibility

  • Is Chateau d'Ouchy suitable for people with reduced mobility?

    Rooms are accessible by lift and the common areas are on the same level or have ramps, making it easier for people with reduced mobility to access.

  • Can we request a room close to the lift or with specific facilities for disabilities at Chateau d'Ouchy?

    It is recommended to inform about your specific needs prior to arrival to be allocated a more easily accessible room or floor.

  • Is the Ouchy area and the quays around the castle easily accessible for a person in a wheelchair?

    The surroundings of the hotel, by the lake, have relatively flat walks, making it easier for people with mobility difficulties to move around.

Billing & Policies

  • Are airport transfers offered?

    Are airport transfers offered?

  • Are the airport transfers organised by the hotel chargeable and how are they billed?

    Private transfers to the airport can be arranged upon request, with separate billing depending on the type of vehicle and distance.

  • What is the average price range for a night at Chateau d'Ouchy in Lausanne?

    Room prices generally start around €200 per night for a superior double room, with higher rates for suites or lake views.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the type of rate chosen (flexible or non-refundable) and the season. Contact the concierge to confirm the terms for the day.

  • Is the tourist tax included in the displayed rate or paid separately at Chateau d'Ouchy?

    A municipal tourist tax is generally charged per night and per person in addition to the room price, in accordance with the regulations of Lausanne.

Sustainability

  • Does Chateau d'Ouchy implement actions to reduce its water and energy consumption?

    The hotel applies responsible water and energy management practices, such as reusing towels and raising guest awareness about resource savings.

  • Does the establishment prioritise local or seasonal products in its restaurant in Lausanne Ouchy?

    Local and seasonal products are prioritised in the dining options when possible, contributing to limiting the environmental footprint related to food.

  • Does Chateau d'Ouchy have an approach to preserving its historical and architectural heritage?

    The hotel is located in a historic building classified as a cultural asset of regional importance, which involves a commitment to preserving the built heritage.

The Concierge answers — Chateau d'Ouchy

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Geneva airport and Chateau d'Ouchy in Lausanne?

    The concierge can organise a private transfer by car or limousine between Geneva airport and Chateau d'Ouchy, with personalised welcome according to your flight schedule.

  • Can the concierge book a taxi for me to go from Chateau d'Ouchy to the centre of Lausanne or the train station?

    The concierge can book a taxi or a ride-hailing service for your journeys between the Ouchy area, downtown Lausanne, and nearby train stations.

  • Can you help me use public transport from the hotel to visit Lausanne and the surrounding areas?

    The concierge can advise you on the best public transport options from the hotel, including the Lausanne metro, buses, and regional trains to explore the Lake Geneva region.

  • Is it possible to rent a car with direct delivery to Chateau d'Ouchy through the concierge?

    The concierge can arrange for the rental of a car or a chauffeur-driven vehicle delivered directly to Chateau d'Ouchy.

Restaurant Reservations

  • Can you reserve a table at the Chateau d'Ouchy restaurant with a view of the lake for dinner?

    Reservations are made through the concierge, who can suggest and book a table at the 57° Grill restaurant of Chateau d'Ouchy or on the terrace facing Lake Geneva.

  • Can the concierge recommend and book a gourmet restaurant in Lausanne for a special evening?

    The concierge can recommend and book gourmet restaurants in Lausanne such as Beau-Rivage or Lausanne Palace, according to your budget and culinary preferences.

  • Can you reserve a table in a good brasserie or typical bistro near Chateau d'Ouchy?

    The concierge can arrange reservations at renowned local brasseries or bistros in the Ouchy area for lunch or an aperitif.

Spa Bookings

  • Can you arrange a treatment at the Beau-Rivage Palace spa as a guest of Chateau d'Ouchy?

    The concierge can book access and treatments at the neighbouring Beau-Rivage Palace spa, available to guests of Chateau d'Ouchy with preferential conditions.

  • Can the concierge book a massage or wellness treatment in a spa in Lausanne?

    The concierge can organise massages and wellness treatments at partner establishments in Lausanne, taking into account your availability and preferences.

  • Is it possible to ask the concierge to reserve a slot for the sauna or hammam at Chateau d'Ouchy?

    The concierge can inform you of the schedules for the sauna, hammam, and outdoor pool of the hotel, and assist in reserving a slot if necessary.

Excursions & Cultural Visits

  • Can you organise a visit to the Olympic Museum in Lausanne from the hotel?

    The concierge can book tickets and organise a visit to the Olympic Museum, located just a few minutes' walk from the Chateau d'Ouchy.

  • Can the concierge book a cruise on Lake Geneva departing from Ouchy?

    The concierge can organise a cruise on Lake Geneva from the port of Ouchy, with various durations and itineraries.

  • Can you help me organise a trip to the Lavaux vineyards from the Chateau d'Ouchy?

    The concierge can recommend and book excursions to the Lavaux vineyards, a UNESCO World Heritage site, with tastings and a guide if desired.

Special Occasions

  • Is it possible to organise a romantic surprise in the room at the Chateau d'Ouchy for a special occasion?

    The concierge can prepare a romantic room decoration with flowers, champagne, and local delicacies for an anniversary or a marriage proposal.

  • Can you organise a birthday cake and a small celebration at the hotel restaurant?

    The concierge can coordinate a personalised cake, candles, and a table reservation to celebrate a birthday at the hotel or in its restaurant.

  • Can the concierge help organise a photographer or a small private event at the Chateau d'Ouchy?

    The concierge can offer photography services, musicians, or bespoke services for a private event or discreet celebration at the Chateau d'Ouchy.

Shopping & Luxury Services

  • Can you indicate the best addresses for luxury shopping in Lausanne and arrange for assistance?

    The concierge can point out the main shopping streets in Lausanne and, if available, book personalised shopping sessions in luxury boutiques.

  • Can the concierge recommend a high-end jeweller or watchmaker in Lausanne?

    The concierge can recommend renowned Swiss jewellers and watchmakers in Lausanne and the surrounding area, and assist in making appointments.

  • Can you help me find wine cellars and gourmet shops to bring back Swiss products?

    The concierge can direct you to wine cellars and gourmet shops to purchase Lavaux wines and Swiss specialities, and arrange transport for your purchases if needed.

Family Activities

  • Can you recommend family activities around the Chateau d'Ouchy and Lake Geneva?

    The concierge can suggest child-friendly activities such as short cruises, parks, interactive museums, and lakeside walks in Ouchy.

  • Can the concierge arrange bike rentals for a family ride along the lake?

    The concierge can organise bike or scooter rentals suitable for families to stroll along the Ouchy quays.

  • Can you help me plan a day trip in Romandy suitable for children?

    The concierge can recommend day trips suitable for children, such as visits to aquariums, wildlife parks, or tourist trains in the region.

Personalized Experiences

  • Can you create a personalised itinerary to visit Lausanne from the Chateau d'Ouchy?

    The concierge can design a tailored itinerary to explore the iconic districts of Lausanne, such as Ouchy or the historic centre, with a private guide if desired.

  • Can the concierge organise a private wine tasting for two during our stay?

    The concierge can arrange a private wine tasting of local wines from the Lake Geneva region or Lavaux, either outdoors or in a suitable setting.

  • Is it possible to book a professional photo shoot at the Chateau d'Ouchy and along the lake?

    The concierge can assist in organising a professional photo shoot at the castle and along the Ouchy quays to capture your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits