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5★ · Tulum

Azulik Tulum

Carretera Tulum - Punta Allen KM 5 Zona Hotelera, Tulum Beach, 77780 Tulum, Q.R., Mexique, Tulum

3.83.8/52,280 reviews · Google rating
  • Between the Caribbean Sea and the jungle
  • Architecture in harmony with nature
  • Selected technology-free areas
  • Open-air living spaces

Hotel 5-star in Tulum, Mexico, in the heart of Tulum, featuring eco-conscious architecture, open-air living spaces and nature immersion.

Is Azulik Tulum adults-only?

Azulik mainly suits couples and travellers seeking calm, wellness, and a switch-off stay.

To confirm guest conditions for your dates and stay type, it is best to check at the time of booking.

How much does a stay at Azulik Tulum cost?

Rates vary with the season, room category, and your travel dates.

It is worth checking live availability and confirming what is included with the Concierge.

What restaurants are available at Azulik Tulum?

Azulik has several on-site dining venues, with varied styles from Japanese to Mediterranean, as well as signature cuisine.

Named venues include Tseen Ja, Kin Toh, Mantli, Elixik, Italik, Copa del Pintor, Mirador del Maestro, and Imix.

A word from the Concierge

Azulik Tulum through the Concierge's eyes

Azulik, a five-star hotel, is located in Tulum, Mexico, surrounded by unspoiled nature. Nestled between the Caribbean Sea and the jungle, this hotel offers an immersive experience. The architecture harmonizes with the environment, creating a soothing and inspiring atmosphere. Guests appreciate the natural setting and the absence of technology in certain areas, promoting disconnection and relaxation. What sets Azulik apart is its commitment to environmental respect and well-being. The hotel features outdoor living spaces, eco-friendly facilities, and unique design. Travelers find a serene ambiance, conducive to meditation and contemplation. Azulik attracts couples and travelers seeking an authentic, spiritual experience. Before you go, know that Azulik emphasizes a calm and laid-back atmosphere. It is ideal for honeymooning couples or those seeking a peaceful retreat. The dry season, from December to April, is the most pleasant time to visit Tulum. Be sure to book in advance, as the hotel can fill up quickly. _My tip from the Concierge:_ book your spa treatments upon arrival, as slots fill up quickly, especially during peak season.

Why choose Azulik Tulum?

Azulik Tulum is an exceptional address in Tulum, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Between the Caribbean Sea and the jungle
  • Architecture in harmony with nature
  • Selected technology-free areas
  • Open-air living spaces
  • Commitment to the environment
  • Setting suited to meditation

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Yoga classes

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

8 on-site dining venues.

  • Tseen Ja

    Restaurant

    Highlights

    • Japanese
    • Japanese tradition as an act of balance between fire and time.
    Practical information

    The concierge’s wordAt Tseen Ja, let yourself be carried by a Japanese spirit, where the balance between fire and time sets the tone.

  • Kin Toh

    Restaurant

    Highlights

    • signature cuisine
    • An icon of Tulum. The best nest.
    Practical information

    The concierge’s wordAt Kin Toh, go for the signature cuisine in one of Tulum’s iconic spots, with that extra touch of soul from the “best nest.”

  • Mantli

    Restaurant

    Highlights

    • Homage to ancestral flavors and mezcal heritage.
    Practical information

    The concierge’s wordAt Mantli, let yourself be guided through ancestral flavors and mezcal heritage: a distinctive, well-judged table in Tulum.

  • Elixik

    Restaurant

    Highlights

    • Biohacking through food enjoyment
    Practical information

    The concierge’s wordAt Elixik, go for an experience shaped around biohacking through the enjoyment of food, ideal if you’re after something a little different.

  • Italik

    Restaurant

    Highlights

    • Mediterranean
    • Inspired by the mediterranean tradition of gathering around food.
    Practical information

    The concierge’s wordAt Italik, you’ll find the Mediterranean spirit of gathering around the table, a lovely choice if you enjoy meals meant to be shared.

  • Copa del Pintor

    Restaurant

    Highlights

    • Hosting a unique sunset experience
    Practical information

    The concierge’s wordAt Copa del Pintor, book for sunset—it’s the right moment to enjoy its truly distinctive experience.

  • Mirador del Maestro

    Restaurant

    Highlights

    • Above and beyond, one of a kind view of Tulum
    Practical information

    The concierge’s wordBook Mirador del Maestro for its truly one-of-a-kind view over Tulum, well above the rest.

  • Imix

    Restaurant

    Highlights

    • A space to relax, float, and reconnect with the sea, sun, and sound.
    Practical information

    The concierge’s wordAt Imix, settle in, drift a little, and reconnect with the sea, the sun, and the sound—just right when you truly want to switch off.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Cancellation

The cancellation policy varies based on the number of days prior to the scheduled arrival.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Carretera Tulum - Punta Allen KM 5 Zona Hotelera, Tulum Beach, 77780 Tulum, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

3.8 / 5 · 2,280 reviews

1/5ww beauty studio

AZULIK TULUM was one of the most disappointing hotel experiences I have ever had. This hotel sells itself as a luxury, exclusive, high-end experience, but the reality was completely different. Our room was…

1/5Evelyn Bandelow

The hotel concept is beautiful and unique as an eco hotel, but unfortunately the experience was very disappointing. The rooms have absolutely no privacy. The shower is completely exposed with no blinds or proper…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Public BeachTourist attraction

    425 m · 5 min walk

    Public beach five minutes' walk away, perfect for enjoying the sun and the sea.

    Practical information

    The concierge’s wordFor an easy break between hotel moments, Public Beach is 5 minutes away on foot for sunshine and a swim in the sea.

  • Playa Punta PiedraTourist attraction

    812 m · 10 min walk

    Playa Punta Piedra, a nearby tourist attraction, providing a natural setting ideal for relaxation.

    Practical information

    The concierge’s wordFor a calm break in Tulum, Playa Punta Piedra is well suited to a relaxing moment in a natural setting.

  • Cenote Aldea ZamáTourist attraction

    3.0 km · 5 min by car

    Cenote Aldea Zamá, a natural tourist site offering a swimming experience in crystal-clear water.

    Practical information

    The concierge’s wordFor a cool break in Tulum, head to Cenote Aldea Zamá if you’re in the mood for a swim in crystal-clear water.

  • Escultura Ven a la LuzTourist attraction

    3.2 km · 6 min by car

    Tourist attraction located 3.2 km away, providing an outdoor artistic experience.

    Practical information

    The concierge’s wordFor an open-air artistic break, head to Escultura Ven a la Luz, especially if you're in the mood for a cultural stroll beyond four walls.

  • Playa PescadoresTourist attraction

    3.3 km · 6 min by car

    Playa Pescadores, a popular beach in Tulum, perfect for enjoying the sun and the sea.

    Practical information

    The concierge’s wordFor an easy break in Tulum, head to Playa Pescadores when you're in the mood for sun, sea, and a laid-back beach atmosphere.

  • Raw Love CafeArt gallery

    4.0 km · 7 min by car

    Raw Love Cafe, a restaurant located 4 kilometers away, offers a dining experience in an artistic setting.

    Practical information

    The concierge’s wordFor a break between outings in Tulum, Raw Love Cafe blends dining with an artistic setting, ideal if you're after a simple, inspiring moment.

  • Taquilla temporal para ruinasTourist attraction

    4.2 km · 7 min by car

    Tourist site 4.2 km away, providing access to the famous Tulum ruins.

    Practical information

    The concierge’s wordIdeal if you're planning a cultural break in Tulum: this tourist site gives access to the famous ruins, best considered when you have a little time ahead of you.

  • Playa RuinasTourist attraction

    4.2 km · 7 min by car

    Playa Ruinas, a tourist site located 4.2 km away, featuring a beautiful beach and archaeological remains to explore.

    Practical information

    The concierge’s wordFor a break between beach time and exploring, head to Playa Ruinas: the setting lends itself to a stroll punctuated by archaeological remains.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Public Beach AccessPark

    139 m · 2 min walk

    Public beach access two minutes' walk away, providing a natural space to relax and enjoy the coastal setting.

    Practical information

    The concierge’s wordA 2-minute walk away, this public beach offers an easy seaside pause, ideal at the start or end of the day.

  • Playa MiradorPark

    729 m · 9 min walk

    Park a nine-minute walk away, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordA 9-minute walk away, Playa Mirador offers a nature break that's ideal for unwinding between outings or simply relaxing in peace.

  • Parque RotarioPark

    3.7 km · 6 min by car

    Park located in Tulum, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between outings in Tulum, Parque Rotario offers a simple moment to unwind and enjoy a calm natural setting.

  • Parque del JaguarPark

    3.7 km · 6 min by car

    Park in Tulum, providing a natural space for walking and enjoying local wildlife.

    Practical information

    The concierge’s wordFor a nature break in Tulum, head to Parque del Jaguar for a peaceful walk and a chance to spot local wildlife when you feel like slowing down.

  • Parque Nacional TulumNational park

    3.9 km · 7 min by car

    National park in Tulum, featuring preserved natural landscapes and hiking trails.

    Practical information

    The concierge’s wordIf you're craving nature, Parque Nacional Tulum offers a lovely break with preserved landscapes and hiking trails.

  • Parque Dos AguasPark

    3.9 km · 7 min by car

    Park 3.9 km away, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a nature break in Tulum, Parque Dos Aguas is well suited to a peaceful stroll or a relaxing moment surrounded by greenery.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can I check in at Azulik Tulum?

    Check-in is generally in the afternoon and check-out is in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Until what time can I check out on the day of departure at Azulik Tulum?

    Check-out is usually in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible for an additional fee and subject to availability, to be confirmed on the day at the reception.

  • Does Azulik Tulum offer late check-out and what are the conditions?

    Late check-out is sometimes possible for an additional fee and depending on hotel occupancy, to be confirmed on-site.

Location & Access

  • Where exactly is Azulik Tulum located in relation to the centre of Tulum?

    Azulik - Adults Only is located on Tulum beach, approximately 1.6 km from Tulum town centre.

  • What is the distance between the hotel and the airport?

    The accommodation is about a 90-minute drive from Cancún International Airport, depending on traffic.

  • What is the distance between Azulik Tulum and the Tulum Mayan ruins?

    Azulik Tulum is located near the Tulum National Park and the Mayan ruins, accessible within a few minutes by car or bike.

  • What are the most convenient ways to reach Azulik Tulum from the village of Tulum?

    The main access is via the coastal road of Tulum, with taxis and private transfers being the most commonly used means to reach the hotel.

Rooms & Amenities

  • What is Azulik Tulum and what type of accommodation does the establishment offer?

    Azulik - Adults Only is a luxury eco-friendly hotel exclusively for adults, consisting of villas and wooden bungalows overlooking the jungle or the sea, with direct access to the beach.

  • How many rooms or villas does Azulik Tulum have and what is their style?

    The hotel has approximately 48 villas or rooms, decorated in a rustic style with natural materials and a private bathroom with a shower.

  • What amenities can be found in the rooms of Azulik Tulum?

    The rooms generally feature a sea or jungle view, a seating area, and limited lighting, with some having bathtubs or outdoor baths.

  • Do the villas of Azulik Tulum have conventional air conditioning?

    The accommodations are not conventionally air-conditioned and primarily use natural ventilation, which is part of the hotel's eco-friendly concept.

  • At Azulik, clothing is optional: is nudity or free attire allowed in the hotel?

    Respectful attire is expected in public spaces and restaurants, and the hotel does not communicate a policy of optional nudity.

  • What do the villas and common areas of Azulik Tulum really look like compared to the photos?

    Official and traveller photos show organic wooden structures, palapa roofs, suspended walkways, and unobstructed views of the sea or jungle.

Billing & Policies

  • How much does a night at Azulik Tulum cost?

    Average rates for a night at Azulik Tulum range from €199 to €373 for a standard room, with significant variations depending on the season and type of villa.

  • How much does a night at Azulik cost?

    Prices vary greatly depending on the season, type of villa, and offers, with budgets often being high for a night in this luxury hotel.

  • AZULIK Tulum price: what budget should be planned per night in this hotel?

    The published daily rates show a very wide range, reflecting the differences in room categories and length of stay.

  • What do the nightly rates at Azulik Tulum generally include and why do they vary so much?

    The prices at Azulik Tulum vary greatly depending on dates, types of villas, and available offers, as the establishment is classified in the luxury hotel category in Tulum.

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the chosen rate, with some offers being non-refundable and others more flexible, with specific deadlines indicated at the time of booking.

  • What is the approximate cost of an airport transfer organised by Azulik Tulum?

    An airport shuttle is offered at an indicative rate of approximately 600 USD round trip per vehicle for two passengers, additional and by reservation.

  • Are there any local taxes to pay?

    The prices indicated by agencies often specify that local taxes and additional fees may apply, to be paid on-site according to Mexican regulations.

Dining

  • What type of breakfast is offered?

    Breakfast is offered à la carte, prepared to order, each day between approximately 7:30 AM and 10:30 AM, at an additional cost, with an indicative price of $50 to $200 per person.

  • Is breakfast included in the room rates at Azulik Tulum?

    The accommodations mention the possibility of composing a buffet or à la carte breakfast depending on the offers, often not included in the base rate.

  • Does Azulik Tulum have several on-site restaurants and a beach bar?

    The resort offers one or more restaurants and bars, including a beachfront restaurant and other à la carte dining options.

  • What does the restaurant at Azulik Tulum offer in terms of cuisine and budget?

    The restaurant at Azulik is known for its high-end cuisine and spectacular views, with prices accordingly, as dishes can reach high amounts.

Included Services

  • What main services does the Azulik Tulum hotel offer its guests?

    The establishment is an adults-only beachfront hotel, with paid airport shuttle, free daily reception, bars, restaurants, and direct beach access.

  • Does the hotel have parking?

    The hotel provides free on-site parking for guests, according to information provided to travellers.

  • What services are included in the room rate at Azulik Tulum?

    The hotel offers some complimentary services such as a friendly daily reception, but many services are at an additional cost, including breakfast and airport shuttle.

  • Are airport transfers offered?

    A shuttle to and from the airport is available for an additional fee, with an indicative rate of approximately 600 USD round trip per vehicle for a maximum of two passengers.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in certain areas of the hotel, but its coverage may be limited due to the eco-technology concept of the establishment.

Spa & Wellness

  • Does Azulik Tulum have a spa or wellness area on site?

    The establishment offers a spa and massage services, with relaxing treatments, rituals, and therapies inspired by local traditions, bookable at an additional cost.

  • What types of treatments or massages are offered at the spa of Azulik Tulum?

    Massages can be performed in the rooms or dedicated spaces, sometimes using techniques such as aromatherapy or energy approaches.

Activities & Leisure

  • What leisure and nature activities are available for guests of Azulik Tulum?

    The hotel offers activities such as kayaking and snorkeling with equipment to explore the reefs, as well as other experiences focused on nature and wellness.

  • Does Azulik Tulum have direct access to the beach and beach facilities?

    Direct access to Tulum beach, sun loungers, a beach bar, and a relaxing environment are part of the leisure offerings.

  • Does the hotel have a swimming pool?

    The hotel does not feature a traditional swimming pool, with the experience focusing on the beach, outdoor baths in certain villas, and natural spaces.

  • Is there a golf course nearby Azulik Tulum for enthusiasts?

    The nearest golf course is mentioned to be about 40 km from the hotel, accessible by car for a sporty day.

  • Can Azulik Tulum be visited on a day pass or only as a resident guest?

    Visitor access, including through day pass experiences, depends on current policies and availability. Contact the concierge to confirm the day's arrangements.

  • Museo Azulik Tulum: how does the visit from the hotel work and is reservation required?

    The Azulik museum and the City of Arts are artistic spaces associated with the project, accessible subject to conditions and hours specific to these locations. Contact the concierge to confirm the day's arrangements.

Family & Kids

  • Does Azulik Tulum accept children or is it strictly for adults?

    The Azulik resort is described as adults-only, which implies that the reception of children is heavily restricted or not offered.

  • Is Azulik Tulum suitable for a family stay with young children?

    Families travelling with children should consider other establishments in Tulum, as Azulik's structure and facilities are designed for an adult audience.

  • Does Azulik Tulum offer babysitting services or dedicated activities?

    Babysitting services or kids' clubs are not highlighted, as the hotel is designed as a retreat for adults.

Pets

  • Are pets allowed at Azulik Tulum?

    The detailed policy regarding pets is not clearly indicated by several sources. Contact the concierge to confirm the current terms.

Accessibility

  • Is Azulik Tulum suitable for people with reduced mobility or in wheelchairs?

    The rooms and pathways are largely made of wood, with walkways and stairs, which may limit access for people with reduced mobility. Contact the concierge to confirm the current terms.

  • Are there elevators or accessible access in the villas of Azulik Tulum?

    The natural infrastructure, elevated walkways, and numerous stairs may pose a challenge for individuals with mobility issues. Contact the concierge to confirm the current terms.

  • Does Azulik Tulum offer rooms specifically adapted for disabled persons?

    The hotel describes itself as an eco-lodge using natural materials and architecture integrated into the jungle, limiting certain standard infrastructures like large ramps. Contact the concierge to confirm the current terms.

Sustainability

  • How does the architecture of Azulik Tulum reflect its ecological commitment?

    The complex is presented as an eco-responsible project with wooden architecture, integration into the jungle, limited lighting, and a reduction of certain energy-intensive equipment.

  • What sustainability measures are highlighted by Azulik Tulum in its villas?

    The use of natural materials, natural ventilation, and the reduction of artificial light are part of the measures aimed at decreasing the establishment's environmental footprint.

The Concierge answers — Azulik Tulum

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and Azulik Tulum, round trip, with an English or French-speaking driver?

    The concierge can organise a private transfer by car or SUV between Cancún airport and Azulik Tulum, with personalised welcome and schedules tailored to flight times.

  • How can transportation from the hotel to the ruins of Tulum, Coba or Chichén Itzá be easily arranged without renting a car?

    The concierge can book taxis or private vans for trips to the ruins of Tulum, Coba or Chichén Itzá, with waiting on site if necessary.

  • Is it possible to rent a car with direct delivery to Azulik Tulum for independent exploration of the area?

    The concierge can offer car rental services with delivery to the hotel, including insurance and GPS if desired.

  • Can you book a luxury transfer with a high-end SUV between Cancún airport and Azulik Tulum?

    The concierge can arrange a luxury transfer in a premium SUV or van, with bottled water, air conditioning, and possibly Wi-Fi on board.

Restaurant Reservations

  • How can a table be reserved at the gourmet restaurant of Azulik Tulum for dinner with a panoramic view?

    Reservations are made through the concierge, who can suggest the best time slots and tables based on the day's availability.

  • Can you recommend and book restaurants in Tulum village suitable for a vegetarian or gluten-free diet?

    The concierge can recommend and reserve restaurants in Tulum that cater to specific diets, specifying any constraints in advance.

  • Is it possible to organise a private dinner in the villa or on a suspended terrace at Azulik Tulum?

    The concierge can arrange a private romantic dinner, subject to availability and favourable weather conditions.

Spa Bookings

  • How can a signature treatment or couples massage be booked at the Azulik Tulum spa?

    Reservations are made through the concierge, who will provide available time slots and detailed pricing for each treatment.

  • Can you organise a personalised spa experience for a full morning during my stay?

    The concierge can offer morning wellness rituals, with a selection of treatments and organisation of the schedule according to your activities.

  • Is it possible to privatise an area of the Azulik spa for a small group of friends?

    The concierge can privatise certain wellness spaces for small groups, depending on the spa's conditions and availability.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the Mayan ruins of Tulum and Coba with a French-speaking guide?

    The concierge can book private or small group guided tours with French-speaking or English-speaking guides, subject to availability.

  • How can a visit to the Museo Azulik Tulum and associated art spaces be organised from the hotel?

    The concierge can arrange access to the Azulik museum and other artistic venues in the City of Arts, with or without a guide.

  • Is it possible to book a customised tour to explore several cenotes in one day?

    The concierge can offer tours combining several cenotes, including transport, a guide, and equipment.

Special Occasions

  • Can you prepare a special romantic decoration in the villa for a marriage proposal at Azulik Tulum?

    The concierge can organise a romantic setup with petals, candles, champagne, and personalised decoration according to the budget.

  • How can a surprise birthday or small private celebration be organised within Azulik Tulum?

    The concierge can coordinate musicians, a photographer, and a private venue, taking into account the establishment's rules.

  • Is it possible to organise a professional photo shoot in the common areas and on the beach of Azulik Tulum?

    The concierge can offer packages with a professional photographer and a photo itinerary in the most beautiful spaces of the hotel.

Shopping & Luxury Services

  • Can you organise a half-day shopping trip to Tulum or Playa del Carmen with a private driver?

    The concierge can recommend high-end local boutiques and arrange a driver for a personalised shopping tour.

  • Is it possible to entrust you with the purchase of flowers, pastries, or a personalised gift delivered to the villa?

    The concierge can handle the purchase and delivery of flowers, pastries, or specific gifts to the room.

  • Can you organise express laundry services or the intervention of a private stylist at the hotel?

    The concierge can offer laundry services and, subject to local availability, a stylist or tailor at home.

Family Activities

  • Can you recommend activities and excursions suitable for families with children near Azulik Tulum?

    The concierge can direct towards family-friendly excursions outside and clarify the hotel's restrictions for children.

  • Are there beaches or beach clubs near Azulik that are more suitable for a stay with children?

    The concierge can suggest beaches and beach clubs that are more family-friendly, with transport options available from the hotel.

Personalized Experiences

  • Is it possible to book a private Mayan ceremony or spiritual ritual during a stay at Azulik Tulum?

    The concierge can arrange Mayan ceremonies, sound therapy sessions, private yoga, or specific rituals with certified practitioners.

  • Can private yoga or meditation classes be organised at sunrise or sunset?

    The concierge can coordinate individual or small group yoga or meditation classes, either in a villa or in dedicated spaces.

  • Is it possible to create a customised itinerary of 3 to 5 days focused on wellness, art, and nature in Tulum?

    The concierge can assist in building a tailored programme that combines spa, gastronomy, art, and cultural visits over several days.

  • How can a complete VIP welcome be organised upon arrival at Azulik Tulum for an exceptional stay?

    The concierge can arrange a VIP welcome with personalised check-in, drinks, specific decorations, and coordination of transfers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

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      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

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        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
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        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

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        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

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        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

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        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

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        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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