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5★ · Hong Kong

W Hong Kong

1 Austin Road West Kowloon Station, Tsim Sha Tsui, Hong Kong, Hong Kong

4.34.3/52,926 reviews · Google rating
  • Set in lively Kowloon
  • Easy access to local attractions
  • Contemporary design and dynamic atmosphere
  • Modern high-end facilities

Hotel 5-star in Hong Kong, in the heart of Hong Kong, featuring contemporary style, refined interior design and easy access to local attractions.

Where is W Hong Kong located in Hong Kong?

W Hong Kong is in Kowloon, in a lively area with convenient access to public transport.

It works well as an efficient base for reaching key districts and planning a city stay with minimal logistics.

Does W Hong Kong have a pool?

A pool is not confirmed here.

The hotel does offer a restaurant, a bar, breakfast, plus a 24-hour concierge and front desk.

What is W Hong Kong known for during a stay?

The hotel is mainly known for its contemporary style, lively atmosphere, and Kowloon setting.

It suits couples, business travellers, and families well thanks to its round-the-clock services and smooth day-to-day operation.

A word from the Concierge

W Hong Kong through the Concierge's eyes

Located in Hong Kong, W Hong Kong is a five-star hotel that embodies contemporary style and elegance. It sits in the bustling Kowloon district, providing easy access to local attractions. This modern palace, operated by W Hotels, attracts travelers seeking luxury and comfort. Its architecture and interior design reflect a vibrant and welcoming atmosphere. What sets W Hong Kong apart is its lively ambiance and high-end facilities. Guests appreciate the attentive service and modern amenities, creating a unique experience. W Hong Kong is ideal for couples, business travelers, and families. It offers services tailored to everyone, with a friendly and cosmopolitan vibe. The proximity to public transport makes exploring the city easy. Peak periods, such as holidays, can make the hotel quite busy. Consider planning your stay accordingly. _My tip from the Concierge:_ book your stay in advance to ensure availability, especially during busy times.

Why choose W Hong Kong?

W Hong Kong is an exceptional address in Hong Kong, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Set in lively Kowloon
  • Easy access to local attractions
  • Contemporary design and dynamic atmosphere
  • Modern high-end facilities
  • Close to public transport

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

1 on-site dining venue, including 1 Michelin star.

  • Petrus

    1 Michelin star

    Restaurant

    Chef: Uwe Opocensky
    Chef: Uwe Opocensky

    Highlights

    • a dessert named Snickers, takes inspiration from Opocensky's favourite chocolate

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2008 (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed. Charges may be applicable.

Wi-Fi

Wi-Fi available as a paid add-on. Ask the front desk for details.

Location & access

Address: 1 Austin Road West Kowloon Station, Tsim Sha Tsui, Hong Kong

Map showing the location of W Hong Kong
© Mapbox · © OpenStreetMapView on the map

View on the map

Google listing

Guest reviews

4.3 / 5 · 2,926 reviews

4/5Terry

We stayed in a fantastic suite for 2 nights and a marvelous suite for 3 nights. The suite is spacious with great ocean view, but it does show its age. The wall and carpet are stained. The wood flooring is heavily…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • M+ MuseumCultural landmark

    492 m · 6 min walk

    Art museum a six-minute walk away, dedicated to contemporary art and visual culture.

    Practical information

    The concierge’s word — A 6-minute walk away, M+ Museum offers a contemporary break if you’re in the mood for art and visual culture between appointments.

  • Hong Kong Palace MuseumMuseum

    581 m · 7 min walk

    History museum a seven-minute walk away, showcasing the cultural heritage of Hong Kong.

    Practical information

    The concierge’s word — A 7-minute walk away, Hong Kong Palace Museum offers a cultural pause between plans, especially if you’re in the mood for a calm moment.

  • West Kowloon Cultural DistrictTourist attraction

    700 m · 8 min walk

    Tourist attraction an eight-minute walk away, dedicated to contemporary culture and arts.

    Practical information

    The concierge’s word — An 8-minute walk away, West Kowloon Cultural District offers a contemporary cultural and arts break, ideal in the late afternoon.

  • Jenny Bakery Tsim Sha TsuiTourist attraction

    1.5 km · 18 min walk

    Bakery located 1500 meters away, offering a variety of pastries and cookies.

    Practical information

    The concierge’s word — Ideal for a sweet break in Tsim Sha Tsui, with pastries and biscuits that fit easily into a stroll around the neighborhood.

  • Centre culturel de Hong KongTourist attraction

    1.6 km · 19 min walk

    Cultural center a fifteen-minute walk away, dedicated to the promotion of arts and culture in Hong Kong.

    Practical information

    The concierge’s word — For a cultural break in Hong Kong, head to the Hong Kong Cultural Centre, ideal for changing pace between explorations.

  • Ladies' MarketTourist attraction

    1.8 km · 3 min by car

    Market a seventeen-minute walk away, known for clothing, accessories, and souvenirs.

    Practical information

    The concierge’s word — For a relaxed shopping break, head to Ladies' Market: clothing, accessories, and souvenirs await just a 17-minute walk away.

  • Sneakers StreetTourist attraction

    1.9 km · 3 min by car

    Sneakers Street, a street dedicated to shoe stores, is a popular shopping destination in Hong Kong.

    Practical information

    The concierge’s word — For a relaxed shopping break, head to Sneakers Street if you're after shoes and a lively atmosphere around specialist stores.

  • Avenue des StarsTourist attraction

    1.9 km · 3 min by car

    Avenue of Stars, an iconic promenade dedicated to Hong Kong cinema, offering views of the harbor.

    Practical information

    The concierge’s word — At the end of the day, head to the Avenue of Stars for a waterfront stroll, ideal if you enjoy Hong Kong cinema.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Tsim Sha Tsui Star Ferry PierMarina

    1.5 km · 18 min walk

    Marina located 1455 meters away, offering opportunities for boat excursions.

    Practical information

    The concierge’s word — For a waterside break, Tsim Sha Tsui Star Ferry Pier is well suited to a boat excursion in Hong Kong.

  • Victoria ParkPark

    3.8 km · 7 min by car

    Victoria Park, an urban park featuring green spaces and recreational facilities.

    Practical information

    The concierge’s word — For a green break between appointments, Victoria Park offers a pleasant urban setting with green spaces and leisure facilities.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Temple Street Night MarketMarket

    987 m · 12 min walk

    Lively market 987 meters away, offering a variety of local products and handmade items.

  • Central MarketShopping mall

    2.4 km · 4 min by car

    Shopping mall in Hong Kong, featuring a variety of shops and services.

  • Kai Tak Sports ParkShopping mall

    4.3 km · 7 min by car

    Sports center 4,279 meters away, providing facilities for various sports activities.

Around the hotel

Our full Hong Kong guide

A luxury travel guide to Hong Kong, from Central and its palaces to Victoria Harbour and The Peak: skyline, shopping, Cantonese cuisine, and the Southern Islands.

Read the Hong Kong guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is W Hong Kong located?

    The official address is 1 Austin Road West, West Kowloon, Hong Kong, next to the Elements shopping mall and Kowloon Station Airport Express.

  • How is the address of W Hotel Hong Kong situated in the city?

    W Hong Kong is located in a modern building in West Kowloon, near the waterfront and cultural district, with direct access to the Elements mall.

  • W hotel Hong Kong official Website: what is the purpose of the hotel's official website?

    The official website of W Hong Kong is hosted on the Marriott platform, which showcases the rooms, offers, restaurants, and services of the hotel.

  • What is the distance between the hotel and the airport?

    W Hong Kong is connected to Kowloon Station, about 25 minutes from the airport by the Airport Express, followed by a short walk to the hotel.

  • How do I get to W hotel Hong Kong from the airport?

    The hotel is directly accessible from Kowloon Station Airport Express and the Elements shopping mall, with internal signage leading to the lobby.

Rooms & Amenities

  • Is W hotel a luxury hotel?

    The hotel is rated 5 stars, positioned as luxury with high-end services, in the W Hotels collection of Marriott.

  • Is W hotel a premium hotel?

    W Hong Kong is a premium hotel of the lifestyle brand W Hotels, offering contemporary design, a rooftop pool, a spa, and signature restaurants.

  • Is W hotel a 6 star hotel?

    W Hong Kong is a luxury 5-star hotel, but is not rated 6 stars by official hotel rating organisations.

  • What makes W hotels so special in terms of rooms and design?

    The rooms and suites feature contemporary design, high-tech amenities, and very comfortable W Beds, with city or harbour views depending on the category.

  • What facilities and amenities are available on-site at W Hong Kong?

    Facilities include a fitness centre, rooftop pool, spa, WOOBAR, restaurants, meeting rooms, and event spaces.

  • What amenities are available in the rooms of W Hong Kong?

    Rooms generally include a minibar, coffee machine, kettle, safe, travel adapters, and an iron or steamer for clothes.

  • What types of rooms and suites are offered by W Hong Kong?

    Various types of rooms and suites are offered, in double, twin, or suite configurations, some with views of the harbour.

Activities & Leisure

  • Is W Hong Kong one of the most beautiful hotels in Hong Kong?

    W Hong Kong is one of the most sought-after urban hotels in Hong Kong, with a rooftop pool, Bliss spa, and designer restaurants, located in the West Kowloon area.

  • What does the rooftop WET® Deck pool at W Hong Kong offer?

    The rooftop WET® Deck pool offers panoramic views of Hong Kong, with a bar area and sun loungers; events can be organised there.

  • What entertainment or events are offered at W Hong Kong?

    The hotel offers various entertainment options such as happy hours, DJ sets, or seasonal events at the bar and on the WET® Deck, depending on the schedule.

  • Is W Hong Kong well located for visiting Hong Kong and shopping?

    The location in West Kowloon allows easy access to Hong Kong attractions, shopping centres, and the waterfront cultural district.

Billing & Policies

  • What are the reviews for W Hong Kong?

    Online reviews highlight the modern design, quality of service, rooftop pool, and convenient location near Kowloon Station.

  • W Hong Kong prices: what are the price levels charged by the hotel?

    Rates vary depending on the period, room category, and booking conditions; booking sites show real-time prices.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate and the booking channel; the conditions are specified at the time of booking and on the confirmation.

  • Are there any occupancy taxes to pay?

    Local taxes and service charges may be added to the room price; their amount is indicated on the booking confirmation and the final invoice.

  • Do the rates offered at W Hong Kong include breakfast and are they refundable?

    Rates may or may not include breakfast; non-refundable options and flexible offers have different conditions depending on the booking channel.

  • What payment methods are accepted at W Hong Kong (card, cash, currency)?

    Contact the concierge to confirm the arrangements for the day.

  • Is a security deposit or bank pre-authorisation required upon arrival?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • W Hotel Hong Kong Buffet: what are the main dining venues in the hotel?

    KITCHEN offers an international buffet, Sing Yin serves Cantonese cuisine, and WOOBAR and WET Deck provide cocktails and snacks in a stylish atmosphere.

  • What type of breakfast is offered?

    The breakfast buffet is served at the KITCHEN restaurant, featuring a wide international selection, Asian options, and egg preparation on demand.

  • What restaurants are available at W Hong Kong?

    The KITCHEN restaurant offers all-day dining, Sing Yin serves Cantonese specialities, and WOOBAR offers cocktails and snacks.

  • Does the hotel offer afternoon tea on-site and at what times?

    Contact the concierge to confirm the day's arrangements.

  • Are there vegetarian options or special menus at the hotel restaurant?

    Vegetarian options and menus tailored to specific diets are available upon request in the hotel restaurants.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and common areas of the hotel for all guests.

  • Is room service available 24 hours a day at W Hong Kong?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer parking or valet service for guests?

    Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an outdoor rooftop pool, the WET® Deck, with spectacular views of the city and the bay.

  • What services are offered at the spa of W Hong Kong?

    The Bliss spa offers a range of body and facial treatments, massages, sauna, steam room, and jacuzzi, with complete wellness packages.

  • Does the hotel have a gym and fitness services?

    The fitness centre is equipped with modern equipment and is open to hotel guests, with the possibility of classes or personal training depending on current offerings.

Pets

  • Are pets allowed at W Hong Kong?

    Pets are allowed, with an additional charge per night and specific conditions depending on the room or suite.

  • What are the detailed conditions for pets at W Hong Kong?

    Pets are accepted for an additional fee per night, limited to one pet per room and up to two per suite, according to the P.A.W. policy.

Arrival & Departure

  • What are the check-in and check-out times at W Hong Kong?

    Standard check-in begins at 3 PM and check-out is until 12 PM; times may vary depending on the type of reservation.

  • Can I check in early?

    Early check-in is possible subject to availability; it is advisable to request it in advance at the reception or concierge.

  • Does the hotel offer luggage storage before check-in or after check-out?

    Luggage storage is available to drop off bags before check-in or after check-out, allowing you to enjoy the day in Hong Kong.

  • Are airport transfers offered?

    Airport transfers can be arranged by private car or through local services; it is recommended to book through the concierge.

  • Does the hotel offer a late check-out service and what are the conditions?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is the hotel suitable for family stays with children?

    Family services, such as connecting rooms and suitable activities, are available depending on the configuration and request.

  • Is there a babysitting service or kids' clubs offered by the hotel?

    Contact the concierge to confirm the day's arrangements.

  • Does the hotel provide baby cots or infant equipment?

    Baby cots can be provided in certain rooms and suites, subject to availability and upon request at the time of booking.

Accessibility

  • What is the hotel's policy regarding smoking and smoking areas?

    Rooms and common areas are non-smoking, with designated smoking areas; the policy is specified at check-in.

  • Does the hotel have rooms accessible to people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • What facilities are available for guests with disabilities at W Hong Kong?

    Contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the hotel offer hypoallergenic rooms or options for sensitive individuals?

    Hypoallergenic rooms and anti-allergen options are available, with suitable materials and bedding.

  • Does W Hong Kong implement actions for sustainable development?

    Some eco-friendly practices are in place, such as options to reduce the frequency of housekeeping and selected toiletries.

  • Are there recycling or plastic reduction programs at W Hong Kong?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — W Hong Kong

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Hong Kong airport and W Hong Kong?

    The concierge can organise a private transfer by car or limousine between Hong Kong International Airport and W Hong Kong, with personalised greeting according to the flight schedule.

  • How can I easily reach W Hong Kong from the airport by public transport?

    The concierge can explain in detail the Airport Express route to Kowloon Station, followed by direct access to the hotel from the station and the Elements shopping centre.

  • Is it possible to book a private driver for my business appointments in the city?

    The concierge can book a driver for business travel in Hong Kong, with optimised routes and waiting times tailored to the schedule.

  • Can you arrange taxis with child seats departing from W Hong Kong?

    The concierge can book taxis or vehicles with child seats for family outings departing from the hotel.

  • Can the concierge advise me on which metro lines to take from the hotel?

    The concierge can recommend the best metro routes from the hotel to reach Central, Tsim Sha Tsui, or Hong Kong Disneyland.

Restaurant Reservations

  • Can you book a table at a Michelin-starred restaurant in Hong Kong?

    Reservations are made through the concierge, who can secure tables at Hong Kong's fine dining restaurants according to your culinary preferences.

  • Can you book an afternoon tea at a luxury hotel near W Hong Kong?

    The concierge can organise an afternoon tea at nearby luxury hotels or at W Hong Kong's restaurants, subject to availability.

  • Can you recommend a restaurant with a view of the bay and make a reservation?

    The concierge can recommend and reserve restaurants with views of Victoria Harbour for a romantic or business dinner.

  • Can the concierge inform restaurants of my food allergies?

    The concierge can notify your dietary restrictions to the hotel's restaurants and external ones when making reservations.

Spa Bookings

  • Can you book a massage at the spa of W Hong Kong?

    Reservations are made through the concierge or the Bliss spa, which can offer slots for massages, body treatments, and facials.

  • Is it possible to book a day combining spa and brunch at the hotel?

    The concierge can arrange a spa and brunch package or spa and cocktail package within the hotel according to current offers.

  • Can you check the availability of the spa's thermal facilities and book a time slot?

    The concierge can check the availability of the sauna, steam room, and jacuzzi and reserve a time slot if necessary.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Hong Kong departing from the hotel?

    The concierge can organise a private guided tour of Hong Kong, including historical districts and major viewpoints.

  • Is it possible to purchase tickets for the Peak Tram and museums through the concierge?

    The concierge can book tickets for the Peak Tram, museums, and major attractions, with advice on the best time slots.

  • Can the concierge suggest a walking route around W Hong Kong?

    The concierge can recommend walking routes from West Kowloon to explore the waterfront and the nearby cultural district.

Special Occasions

  • Can you prepare a special room setup for a marriage proposal?

    The concierge can organise a romantic room decoration with flowers, chocolates, and specific arrangements for a marriage proposal.

  • Is it possible to order a birthday cake and a surprise in the room?

    The concierge can order a personalised cake and organise a small celebration in the room or in a hotel space.

  • Can you arrange for a photographer to come for a birthday or celebration?

    The concierge can book a professional photographer to capture a special occasion within the hotel or in the city.

Shopping & Luxury Services

  • Can the concierge guide me for a shopping session in the Elements mall?

    The concierge can propose a tailored shopping itinerary in the Elements shopping centre directly connected to the hotel.

  • Is it possible to book a personal shopper to explore nearby luxury boutiques?

    The concierge can arrange for a personal shopper or stylist at certain partner luxury boutiques nearby.

  • Can you recommend high-end watch and jewellery shops in the city?

    The concierge can assist in finding addresses for high-end watches, jewellery, and leather goods in Hong Kong.

Family Activities

  • Can you organise a trip to Hong Kong Disneyland for my family?

    The concierge can arrange a day at Hong Kong Disneyland with tickets, transfers, and practical advice for families.

  • Can the concierge recommend child-friendly activities in Hong Kong?

    The concierge can suggest family-friendly activities suitable for children, such as visits to parks, interactive museums, and outdoor attractions.

Personalized Experiences

  • Can you create a personalised itinerary for a luxury weekend in Hong Kong?

    The concierge can create a tailored programme combining restaurants, rooftop bars, spa visits, and tours according to your preferences and the duration of your stay.

  • Is it possible to organise a small private reception on a rooftop or in the hotel?

    The concierge can organise a private evening on the WET Deck or in an event space depending on the hotel's possibilities.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits