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5★ · Matera

Vetera Matera

Rione Vetera, 28, 75100 Matera MT, Italie, Matera

4.84.8/573 reviews · Google rating
  • In the heart of Matera’s historic setting
  • Relais & Châteaux property
  • Warm, authentic atmosphere
  • A blend of tradition and modern comfort

Hotel 5-star in Matera, Italy, in the heart of Matera, featuring a fine-dining restaurant, 24-hour concierge and tailored cultural itinerary.

Which area of Matera is Vetera Matera located in?

Vetera Matera is set within Matera’s historic fabric, close to the Sassi.

The location suits exploring on foot, with easy access to lanes, stairways and viewpoints.

When is the best time to visit Matera for a stay at Vetera Matera?

Matera is especially rewarding when explored early in the morning or later in the day.

For a quieter atmosphere, plan your stay around the gentler hours and ask the concierge for timing advice.

What is near Vetera Matera?

Several key sights are within a short walk, including Matera Cathedral, Noha House and historic churches.

It is a practical base for combining cultural visits, walks through the Sassi and quiet time back at the hotel.

A word from the Concierge

Vetera Matera through the Concierge's eyes

Vetera Matera is located in Matera, Italy, in a historic and picturesque setting. This 5★ hotel is part of the prestigious Relais & Châteaux collection. The property offers a warm and authentic atmosphere, ideal for travelers seeking tranquility and culture. Guests can appreciate the beauty of the surrounding landscapes while enjoying modern comfort. What sets Vetera Matera apart is its commitment to hospitality and quality. As a Relais & Châteaux property, the hotel focuses on the guest experience, blending tradition with modernity. Common areas are designed for relaxation, while rooms provide refined comfort. The overall atmosphere invites relaxation and escape. Before you go, know that this hotel is perfect for couples and solo travelers. Matera, with its famous Sassi, attracts history and culture enthusiasts. The best time to visit is in spring or autumn when the weather is pleasant. Be sure to book in advance, especially during peak season. _My tip from the Concierge: explore the streets of Matera on foot to discover hidden gems and fully enjoy the local atmosphere._

Why choose Vetera Matera?

Vetera Matera is an exceptional address in Matera, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Matera’s historic setting
  • Relais & Châteaux property
  • Warm, authentic atmosphere
  • A blend of tradition and modern comfort
  • A stay shaped by peace and culture

Rooms & suites

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Early-morning walk through the Sassi

    One of the finest ways to discover Matera is to head out early, when the city is quiet again and the morning light clearly reveals its stone volumes. From Vetera Matera, this experience feels especially meaningful thanks to the hotel’s setting within the historic fabric. It is the ideal moment to explore lanes, stairways and viewpoints at a slow pace, before the crowds, and to encounter the city in a more intimate mood.

    EssentielIncluded in your stay
  • Breakfast in Matera’s own rhythm

    In a city best explored on foot, breakfast is more than a practical prelude: it sets the tone for the day. Taking time to begin the morning in calm surroundings, with attentive service and a carefully chosen selection, allows guests to approach Matera at the right pace. This experience especially suits travellers who prefer measured starts to overfilled schedules, and who regard the quality of waking up as an integral part of the stay.

    Included in your stay
  • A quiet return after the city

    After several hours spent climbing, descending and reading the contours of Matera, returning to the hushed atmosphere of Vetera Matera becomes part of the pleasure. There is nothing theatrical about this experience, yet it captures the property’s luxury perfectly: coming back to a room prepared with care, slowing down, reading, resting and letting the city settle within. For many travellers, this withdrawn moment matters as much as the discovery itself.

    Slow travelIncluded in your stay
  • Tailored concierge guidance

    In Matera, good advice can genuinely transform the day: choosing the right moment for a walk, favouring a district at a certain hour, arranging a cultural visit, or simply understanding how the city works. The continuously available concierge can help refine the stay according to each guest’s wishes, whether for a romantic trip, a heritage-focused discovery or a more contemplative stop. It is discreet yet valuable support for experiencing the destination with greater accuracy.

    Reservation required
  • Matera at sunset

    As the light fades, Matera changes register. Facades take on warmer tones, shadows lengthen the relief and the city gains visual depth. From a carefully chosen viewpoint or during a late-afternoon walk, this moment offers a more emotional reading of the urban landscape. For couples as well as solo travellers, it often becomes one of the most lasting memories of a stay in the Sassi.

    Moment signatureIncluded in your stay
  • A cultural stay on foot

    Vetera Matera is especially well suited to discovering the city on foot, turning the stay into a genuine immersion. Setting out from the hotel, it becomes natural to alternate between visits, contemplative pauses and quiet returns, without relying on an overly rigid programme. This way of travelling suits those who wish to understand Matera through its viewpoints, gradients, silences and details rather than through a simple succession of sights to tick off.

    Included in your stay

Restaurants & bars

3 on-site dining venues, including 1 Michelin star.

  • Lounge Bar

    Bar

    Highlights

    • signature cocktails, creations inspired by contemporary mixology and gastronomic proposals
    Practical information

    The concierge’s wordFor a well-crafted drink, head to the Lounge Bar: its signature cocktails and contemporary mixology pair perfectly with a few gastronomic bites.

  • Artema

    Restaurant

    Chef: Eduardo Estatico
    Chef: Eduardo Estatico

    Highlights

    • Mediterranean
    • Basilicata coast to coast crosses the region between sea and land, combining Lucanian and Murgian flavors in creations with a contemporary style.
    Practical information

    The concierge’s wordTry Artema for Eduardo Estatico’s contemporary take on Lucanian and Murgian flavors—a true coast-to-coast journey through Basilicata.

  • Vitantonio Lombardo

    1 Michelin star

    Restaurant

    Highlights

    • Creative, Modern Cuisine
    Practical information

    The concierge’s wordFor a precise, inspired interlude, book Vitantonio Lombardo: a one-Michelin-star table with creative, distinctly modern cuisine.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may apply.

Location & access

Address: Rione Vetera, 28, 75100 Matera MT, Italie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 73 reviews

5/5Bruno Vander Cruyssen

Beautiful elegant hotel with excellent friendly service. Rooms are extremely comfortable. Delicious breakfast. Atmospheric courtyard for aperitivo. Perfect location, Matera is small so everything is walkable. And very…

5/5william gallagher

We spent two weeks in Puglia and this was our favorite hotel. we stayed in room25, which is at the top floor of the hotel. with two windows and a small balcony overlooking the sassi its the perfect room in the hotel. I…

5/5Gaurav ray chaudhury

Vetera Matera was one of the most memorable hotel experiences we’ve had. The hotel is built right in the heart of the Sassi region, and it feels incredibly special, dramatic, and luxurious from the moment you…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 3 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Cathédrale de MateraChurch

    on site · 1 min walk

  • Madonna delle Virtù e San Nicola dei GreciHistoric landmark

    125 m · 2 min walk

  • Church of Saint Peter 'Barisano'Church

    179 m · 2 min walk

  • Noha HouseTourist attraction

    190 m · 2 min walk

  • Église Saint-Jean-BaptisteChurch

    214 m · 3 min walk

  • Convent of Saint AgostinoPlace of worship

    285 m · 3 min walk

  • Long CisternTourist attraction

    342 m · 4 min walk

  • Chiesa di San Pietro CaveosoChurch

    377 m · 5 min walk

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Vetera Matera?

    Check-in is generally possible in the afternoon and check-out in the morning, with a reception open 24/7 for guest welcome and assistance.

  • Can a late check-out be requested at Vetera Matera?

    A late check-out may be offered subject to availability and possibly with an additional charge, to be confirmed with the reception the day before.

  • Is it possible to check in online or prepare the formalities before arrival?

    Online check-in or advance preparation of certain formalities may be offered depending on the booking channels used, to simplify the arrival on site.

  • Does the hotel offer luggage storage before check-in or after check-out?

    Luggage can be left at the reception in case of arrival before the room is available or after check-out, to enjoy Matera freely.

  • Can I check in early?

    An early check-in can be arranged depending on room availability upon arrival and may incur an additional charge, to be confirmed with the reception.

Location & Access

  • Where exactly is Vetera Matera located in the city?

    Vetera Matera is located in the heart of the Sassi of Matera, in the historic district of Rione Vetera, very close to the city's main UNESCO sites.

  • Is Vetera Matera well located for visiting the Sassi and the historic centre?

    The hotel is in the heart of the historic centre, a few hundred metres from the Matera Cathedral, Palombaro Lungo, Tramontano Castle, and the MUSMA Museum.

  • Can the modern centre and shops be easily reached from Vetera Matera?

    The modern centre of Matera is accessible on foot from the hotel in a few minutes, via the stairs and alleys that connect the Sassi to the more recent part of the city.

  • What is the distance between Vetera Matera and Matera train station?

    Matera train station can be reached by car or taxi in a few minutes, with the hotel located in the Sassi area where direct car access is restricted.

  • Is the hotel located in a limited traffic zone and how can it be accessed by car?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    A private parking on site is not indicated; travellers generally park in public or private parking areas on the outskirts of the Sassi before reaching the hotel on foot or by transfer.

  • What is the distance between the hotel and the airport?

    Vetera Matera is located approximately 64 km from Bari Karol Wojtyla Airport, which is just over an hour's drive depending on traffic.

Rooms & Amenities

  • How many rooms does Vetera Matera have and what types of rooms are offered?

    The hotel has 23 rooms and suites of different categories, including vaulted rooms and accommodations carved into the rock typical of the Sassi.

  • What amenities can be found in the rooms of Vetera Matera?

    The rooms are air-conditioned and feature a flat-screen TV, a safe, a desk, a kettle, and a private bathroom with a bidet.

  • Is it possible to sleep in a room carved into the rock at Vetera Matera?

    Rooms set in caves with stone vaults allow guests to sleep at the heart of the rock while enjoying the modern comforts of a five-star hotel.

  • What type of bedding and mattresses are used in the rooms of Vetera Matera?

    The bedding is high-end with large king-size beds in several categories, designed to offer comfort comparable to luxury hotel standards.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas, for guests staying.

  • What is the most commonly taken item by guests in luxury hotels like Vetera Matera?

    Items such as towels, bathrobes, cushions, or decorative articles are among the most frequently taken items in hotels in general, although they remain the property of the establishment.

Included Services

  • What are the main services offered by Vetera Matera hotel?

    Vetera Matera is a five-star hotel with room service, 24-hour reception, an on-site spa, bar, restaurant, and bicycle and car rental services.

  • Is room service offered at Vetera Matera?

    Room service is available, allowing guests to order drinks and meals to their room according to the hours set by the hotel.

  • Is housekeeping done daily in the rooms of Vetera Matera?

    Daily housekeeping is provided in the rooms, in addition to standard services for linen changes and toiletries supplied.

  • Are transfers to the airport offered?

    A paid airport shuttle service is offered to Bari Karol Wojtyla Airport, to be booked in advance with the establishment.

Dining

  • Does Vetera Matera have an on-site restaurant and what type of cuisine is served?

    The hotel has an on-site restaurant serving Italian, Mediterranean, and local cuisine, with vegetarian, lactose-free, and vegan options.

  • Is there a bar or lounge where you can have a drink at Vetera Matera?

    A bar is available in the establishment, offering drinks and cocktails for hotel guests and their visitors.

  • What type of breakfast is offered?

    A buffet, à la carte, and continental breakfast is served on-site, including a varied selection of sweet and savoury products suitable for different diets.

  • Can the hotel offer meal options for vegetarians or those with food intolerances?

    Special diets, such as vegetarian, vegan, or lactose-free, can be accommodated by the restaurant and at breakfast upon prior request.

Spa & Wellness

  • What wellness and spa facilities are available at Vetera Matera?

    The spa features a terrace, sauna, hot tub, steam room, and hot spring bath, complementing the hotel's wellness offerings.

  • Can you book massages or specific treatments at the spa of Vetera Matera?

    Treatments and massages can be offered in the spa, to be booked in advance depending on the availability of therapists and the current treatment menu.

  • Is access to the spa free or by reservation, and is there an additional charge?

    Access to the spa may be subject to dedicated hours and reservation, with possible additional charges depending on the type of package or treatment chosen.

  • Does Vetera Matera have a luxury spa comparable to the best establishments in Italy?

    The spa and wellness centre at Vetera Matera positions itself within a high-end offering, in line with the five-star status of the luxury hotel in Matera.

  • Does the hotel have a swimming pool?

    The hotel has a hot spring bath, but does not mention a swimming pool, either indoor or outdoor, among its facilities.

Activities & Leisure

  • What are the main attractions within walking distance from Vetera Matera?

    The hotel is well located for visiting Palombaro Lungo, the cathedral of Matera, the Tramontano Castle, the MUSMA Museum, and the streets of the Sassi.

  • Can you rent bicycles at Vetera Matera to explore the surroundings?

    The area around Matera is popular with cycling enthusiasts, and the hotel offers a bicycle rental service to explore the surroundings.

  • Does a stay at Vetera Matera allow for a full experience of the city of Matera?

    Matera is worth visiting for its UNESCO-listed Sassi, unique rock heritage, and historical atmosphere, and Vetera Matera allows for an immersive experience.

  • What is the best time to stay at Vetera Matera and visit Matera?

    The best time to visit Matera is often in spring and autumn, with pleasant temperatures, ideal light, and lower crowds compared to mid-summer.

Family & Kids

  • Is Vetera Matera suitable for a family stay with children?

    The layout of the albergo diffuso and the streets of the Sassi is more suitable for adults and teenagers, but families with children can stay there with caution regarding outdoor movements.

  • Can the hotel provide a baby cot or equipment for young children?

    Baby cots or sleeping solutions for young children may be available in certain rooms, upon prior request at the time of booking.

  • Are there facilities specifically designed for children at Vetera Matera?

    No playground or dedicated children's club is mentioned, as the hotel positions itself more as a luxury establishment focused on calm and well-being.

  • Are there family or connecting rooms at Vetera Matera?

    Family or connecting rooms are not publicly detailed, it is advisable to check directly with the reservation according to the family's composition.

Pets

  • Are pets allowed at Vetera Matera?

    Pets are not mentioned as accepted in the public information, so it is prudent to consider that the establishment does not welcome them, unless by prior exceptional agreement.

  • Are there specific rooms or areas reserved for guests travelling with a pet?

    Contact the concierge to confirm the arrangements for the day.

  • Are special services (bowls, bedding) offered for pets?

    Contact the concierge to confirm the arrangements for the day.

  • Are there additional fees if a pet is accepted on an exceptional basis?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is Vetera Matera suitable for people with reduced mobility given its location in the Sassi?

    The hotel is located in the Sassi, a historic area with stairs and uneven cobblestones, which may limit direct accessibility for people with reduced mobility.

  • Are there more accessible or less steep rooms for people who have difficulty walking?

    Some rooms and common areas may be more easily accessible than others, as the hotel consists of several buildings connected by alleys and terraces.

  • Does the hotel have lifts or freight elevators to access the different levels of the diffuso building?

    Contact the concierge to confirm the arrangements for the day.

  • Can the staff assist with transporting luggage in the stairs and alleys around the hotel?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What are the average prices for a night at Vetera Matera depending on the season?

    Rates at Vetera Matera generally range from approximately €260 to €700 per night in a standard room, depending on the period, room category, and occupancy.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate and booking channel chosen, ranging from free cancellation to more restrictive conditions on non-refundable offers.

  • Are there any tourist taxes to pay?

    A local tourist tax generally applies in Matera, charged per person per night, in addition to the room price, according to the applicable municipal regulations.

  • What payment methods are accepted by Vetera Matera upon arrival and departure?

    Common payment methods include major credit cards and cash, with a possible debit of a deposit or pre-authorisation depending on the booking conditions.

  • What are the main comments in the reviews about Vetera Matera?

    Reviews of Vetera Matera are generally very positive, with guests appreciating the location in the heart of the Sassi, the decor, the attentive staff, the restaurant, and the quality of the spa.

  • How can one inquire about job offers and work at Vetera Matera?

    Job offers and career opportunities are generally published on the hotel’s website or communicated directly, with applications being able to be sent via official contacts.

Sustainability

  • How does Vetera Matera integrate the preservation of the Sassi heritage into its operations?

    Vetera Matera highlights a respectful renovation of the troglodyte structures and historical urbanism, integrated into the fabric of the Sassi, which is classified as a UNESCO World Heritage site.

  • Has the hotel been renovated with consideration for the conservation of the troglodyte structures?

    The restoration of the buildings and caves has been carried out by valuing existing materials and traditional architecture, limiting the impact on the historical urban landscape.

  • How does the albergo diffuso concept of Vetera Matera contribute to more sustainable tourism?

    The troglodyte accommodations are part of a logic of limiting new constructions, promoting the reuse of old buildings and more sustainable tourism in Matera.

  • Does the establishment communicate about specific ecological actions, such as reducing plastics or water management?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Vetera Matera

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a transfer between Bari airport and Vetera Matera?

    The concierge can organise a private or van transfer between Vetera Matera and Bari Karol Wojtyla airport, located approximately 64 km away, with personalised welcome and schedules tailored to your flights.

  • Is it possible to book a private driver for the train station or the city centre of Matera?

    The concierge can book taxis or chauffeur-driven cars for the train stations in Matera or Bari, with pick-up at the reception or as close as possible to the entrance of the albergo diffuso.

  • Can a transfer be arranged for a group of several people from Vetera Matera?

    Transfers are organised upon request, with vehicles suitable for the size of the group and luggage, including minivans for families or small groups visiting the Sassi.

  • Can you tell me where to park near Vetera Matera and assist with luggage?

    The concierge can advise on public parking near the Sassi and, if necessary, arrange a luggage pick-up service from the parking to the hotel.

  • Can the concierge help me rent a car during my stay in Matera?

    It is recommended to book a rental car in advance with delivery to the hotel or at a partner agency, depending on the availability of rental companies in Matera or Bari.

Restaurant Reservations

  • Can you recommend and book a typical restaurant in the Sassi of Matera?

    The concierge can reserve tables at the best restaurants in Matera, including gourmet addresses and places carved into the rock, according to your cuisine preferences and budget.

  • Is it possible to organise a special romantic dinner for an occasion at Vetera Matera or nearby?

    Reservations are made upon request for romantic dinners with a view, with a choice of tasting menus, food-wine pairings, and special requirements (flowers, cake, surprise).

  • Can you manage my dietary restrictions with the restaurant at Vetera Matera and partner restaurants?

    The concierge can inform the hotel restaurant and external partners of your specific diets, in order to offer suitable menus that are gluten-free, vegetarian, or vegan.

  • Can a space in the restaurant at Vetera Matera be privatised for a small private event?

    It is possible to privatise certain areas of the restaurant or terraces, subject to availability and the privatisation conditions provided by the concierge.

Spa Bookings

  • Can you book a treatment or massage at the spa of Vetera Matera?

    The concierge can reserve slots at the spa of Vetera Matera, including sauna, hammam, hot tub, hot spring bath, and massages, depending on the availability of the day.

  • Is it possible to privatise the spa or organise a wellness moment for couples?

    Requests can be made through the concierge to organise private or semi-private wellness experiences in the spa, during quiet hours, for couples or small groups.

  • Can the concierge recommend suitable treatments if I am pregnant or have specific needs?

    The concierge can inform therapists of any special requests related to pregnancy, sensitivities, or preferences, and suggest appropriate treatments.

Excursions & Cultural Visits

  • Can you book a private guided tour of the Sassi of Matera from the hotel?

    The concierge can organise private guided tours of the Sassi of Matera, including the main UNESCO sites, rock churches, and iconic viewpoints.

  • Is it possible to organise a tour of the film shooting locations in Matera?

    Excursions can include famous filming locations in Matera, with a guide explaining the major films shot in the city and the best viewpoints for photos.

  • Can you find a French-speaking guide for a cultural tour of Matera?

    The concierge can offer French-speaking, English-speaking, or Italian-speaking guides depending on availability, for tailored cultural tours in Matera and Basilicata.

  • Can a day trip in Basilicata be organised from Vetera Matera?

    Reservations are made through the concierge for day trips to nearby villages, natural parks, or beaches, with a private driver if desired.

Special Occasions

  • Can you help organise a romantic marriage proposal at Vetera Matera?

    The concierge can prepare special touches in the room, such as flowers, a bottle of wine, or romantic decor, for a marriage proposal or anniversary.

  • Is it possible to organise a birthday or a small private reception at the Vetera Matera hotel?

    It is possible to organise a small private event or an intimate celebration in certain spaces, in coordination with the hotel team and catering service.

  • Can you arrange special touches for a honeymoon at Vetera Matera?

    The concierge can suggest ideas for local gifts, exclusive experiences, and photography services to commemorate a honeymoon or wedding trip.

Shopping & Luxury Services

  • Can you recommend the best local artisan shops near Vetera Matera?

    The concierge can recommend quality local artisan shops in the Sassi, including ceramics, textiles, and typical gastronomic products from Basilicata.

  • Can the concierge organise a personal shopper or a customised shopping session in Matera?

    Personal shopper services or boutique advice can be offered by appointment, depending on the availability of local partners.

  • Can you organise a private tasting of wines or local products for a small group?

    The concierge can recommend local wine merchants and producers and, depending on the partners, organise private tastings of wines and regional products.

Family Activities

  • Can you suggest child-friendly activities in Matera from Vetera Matera?

    The concierge can suggest tours and activities suitable for children in the Sassi and museums, as well as guides experienced in accompanying families.

  • Is it possible to organise a shorter and more playful family tour of the Sassi?

    Reservations can be made upon request for shorter tours, workshops, or creative activities that are suitable for families with young children.

Personalized Experiences

  • Can you create a customised itinerary to discover Matera from Vetera Matera?

    The concierge can create personalised itineraries based on your interests, including gastronomy, photography, rock architecture, or wellness, with optimised timings.

  • Is it possible to organise an exclusive or private experience in the Sassi departing from the hotel?

    Exclusive experiences can be organised, such as private tastings, photo sessions in the Sassi, or night tours, depending on local possibilities.

  • Can you advise me on the best time and hours to visit Matera while staying at Vetera Matera?

    The concierge can recommend the best times of day and times of year to visit Matera, in order to enjoy pleasant weather conditions and moderate crowds.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits