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5★ · Séoul

The Shilla Seoul

Séoul

4.64.6/57,531 reviews · Google rating

Hotel 5-star in Seoul, in the heart of Seoul, featuring breakfast with views over the city and Namsan, a spa and tailored concierge guidance.

Which area should you choose for a stay at The Shilla Seoul?

The Shilla Seoul suits travellers looking for a five-star hotel in a lively part of Seoul.

Its location makes local sightseeing easier, while still allowing a quieter return to the hotel afterwards.

Is the spa at The Shilla Seoul worth including during a stay in Seoul?

Yes, especially if you want proper recovery time after a day in the city or a long-haul flight.

It fits well into a busy stay, creating a clear shift between Seoul’s pace and a more restorative moment.

What is breakfast like at The Shilla Seoul?

Breakfast is one of the most appreciated parts of the stay, with views over the city and Namsan.

It is a useful anchor for the day, with polished service and a settled atmosphere.

A word from the Concierge

The Shilla Seoul through the Concierge's eyes

The Shilla Seoul, located in Seoul, South Korea, stands out with its elegant atmosphere. This five-star hotel is situated in a lively area, providing easy access to local attractions. The refined setting of the property attracts travelers seeking comfort and luxury. The hotel's reputation is built on attentive service and a welcoming ambiance, making it ideal for both business and leisure stays.

What distinguishes The Shilla Seoul is its commitment to excellence. The hotel offers modern facilities and trained staff ready to meet guest needs. The overall atmosphere is both sophisticated and warm, creating a relaxing environment. Travelers particularly appreciate the attention to detail and the quality of services provided, making it a preferred choice in Seoul.

Before you go, know that the hotel suits various types of stays. Whether you are a couple, on a business trip, or with family, the property meets your expectations. The time of year may influence your experience, so check local events. The hotel is close to several attractions, making it easy to explore the city.

_My tip from the Concierge: book your stay in advance to secure the best rates and guarantee your spot at this popular hotel._

Why choose The Shilla Seoul?

The Shilla Seoul is an exceptional address in Séoul, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with views over the city and Namsan

    Starting the day at The Shilla Seoul means entering the rhythm of the house through one of its most telling rituals. Breakfast becomes a defining moment, with morning light, views over Seoul and polished service. For first-time visitors and regular guests alike, it is often where the hotel’s standards are most clearly felt.

    Rituel signatureIncluded in your stay
  • A restorative spa pause after a day in Seoul

    After the intensity of the city, the spa offers a clear transition into a slower tempo. A treatment, time by the water, or simply stepping away from Seoul’s urban noise captures one of the hotel’s greatest strengths: its ability to balance metropolitan energy with genuine recovery. Ideal after a long-haul flight or a demanding schedule.

    Bien-êtreReservation required
  • A seamless business stay

    For business travellers, The Shilla Seoul stands out through discreet yet decisive execution: smooth arrivals, responsive service, rooms designed for both work and rest, and dining that adapts to changing schedules. This experience is not about one single feature, but about the way the hotel absorbs the demands of business travel without adding friction.

    BusinessIncluded in your stay
  • A couple’s city escape in one of Seoul’s grand hotels

    For couples, the hotel offers an appealing alternative to purely showy addresses. The experience rests on quiet comfort, polished service, views over the city and the ability to alternate between Seoul outings and a return to a hushed setting. It is a way of experiencing the capital without giving up the intimacy of a well-run grand hotel.

    Included in your stay
  • Tailored concierge guidance for discovering Seoul

    Seoul is best discovered through a well-judged itinerary. The hotel’s concierge can help shape neighbourhood visits, pace the day, secure useful reservations and suggest the smoothest transport options. This is especially valuable on a first stay, when the aim is to understand the city without losing time to its complexity.

    Sur mesureReservation required
  • Celebrating an important occasion in a grand Korean hotel

    The Shilla Seoul is closely associated with the art of hosting important occasions, whether a milestone birthday, a memorable dinner or a more formal celebration. What makes the experience distinctive is the house’s culture of ceremony: attention to detail, measured service and a carefully composed setting. It is a way of placing a personal event within an address that understands the value of ritual.

    CélébrationReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00

Cancellation

Cancellations/Amendments are accepted without penalty until 18:00 on the 7 days prior to the scheduled check-in date.

Free cancellation up to 168 hours before arrival

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.6 / 5 · 7,531 reviews

5/5Andreas

Before we came we didnt know what to expect as some reivews were pretty negative. That the Shilla had lost it touch, was no longer that good etc. This is total nonsense! Maybe bots? Let me be very clear: the Shilla is…

3/5KEVIN

I have been a loyal guest at The Shilla Seoul for years, typically staying for 4 to 7 days in a Grand Corner Deluxe room. There is an undeniable charm to the hotel’s history, but that same history seems to have left a…

5/5Alexa

Stayed here for a week with my husband and baby and we had the best time. We stayed in their business suite and it was a good size for all of us. The view from our room was beautiful. Their breakfast buffet was…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a private parking facility is available on-site for guests staying at The Shilla Seoul. Self-parking is generally free for hotel residents.

  • What are the check-in and check-out times at The Shilla Seoul?

    Check-in is from 3 PM and check-out must be completed by 11 AM. Express check-in and check-out services are available at the reception.

  • Can I do an early check-in?

    Early check-in is possible subject to availability and may incur additional charges, to be confirmed at the time of arrival or with the reception.

  • Is it possible to request a late check-out at the hotel?

    A late check-out may be granted depending on the availability of the day and may involve additional fees, to be checked directly with the reception on the same day.

  • Is the reception of The Shilla Seoul open 24/7 for late arrivals?

    The reception and concierge service operate 24 hours a day, allowing for late arrivals and assistance at any time for hotel guests.

Location & Access

  • Where exactly is The Shilla Seoul located in Seoul?

    The Shilla Seoul is located at 249, Dongho-ro, Jung-gu, Seoul, in the central Jung-gu district, near Namsan and Dongdaemun.

  • What is the nearest subway station to The Shilla Seoul?

    The nearest subway station is Dongguk University (line 3), located about a 9-minute walk from the hotel. Yaksu station is also accessible on foot in about ten minutes.

  • In which district is The Shilla Seoul located and is it convenient for visiting the city?

    The Shilla Seoul is situated in the Jung-gu district, considered one of the central areas convenient for visiting Seoul, with easy access to sites like Myeongdong, Namsan, and Dongdaemun.

  • What is the distance between the hotel and the airport?

    From Incheon Airport, the journey takes about 60 to 80 minutes by car depending on traffic. From Gimpo Airport, it typically takes 40 to 60 minutes by car.

  • Does the hotel offer a shuttle to shopping districts in Seoul?

    Yes, a complimentary shuttle service is offered to certain shopping areas such as Myeongdong and Dongdaemun, according to schedules set by the hotel.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    All rooms and common areas of The Shilla Seoul offer free Wi-Fi access, and the rooms also have wired Internet access at no extra charge.

  • What amenities are found in the rooms of The Shilla Seoul?

    The rooms are equipped with air conditioning, flat-screen TV, minibar, safe, desk, private bathroom, and 24-hour room service. Some categories offer executive lounge access.

  • Does the hotel offer family or connecting rooms for family stays?

    Yes, connecting rooms and family rooms are offered depending on the categories. Their availability must be confirmed at the time of booking.

  • Is there a laundry or dry cleaning service at The Shilla Seoul?

    A laundry and dry cleaning service is available, with pickup and delivery of clothes directly to the room, for an additional fee.

  • Is room service available 24 hours a day?

    Yes, a 24-hour room service is provided, allowing guests to order meals and drinks to their room at any time, with a specific menu for room service.

Included Services

  • Is Internet access charged or included in the room rate?

    Wi-Fi is free throughout the property, including the rooms, lobby, restaurants, and certain outdoor areas. No extra charge is applied for standard connection.

  • Is parking charged for hotel guests?

    On-site self-parking is offered free of charge to guests staying at the hotel. Valet service is available for an additional fee.

  • What services are generally included in the room rate at The Shilla Seoul?

    Guests have access to the pool, gym, certain business centre services, and neighbourhood shuttle according to the hotel's conditions.

  • Are airport transfers offered?

    Yes, a paid airport shuttle service can be arranged by the hotel upon request, with different types of vehicles available depending on the number of passengers.

Dining

  • What type of breakfast is offered?

    Breakfast is generally offered in buffet form with international and Korean options, served in the hotel's designated restaurants at set times in the morning.

  • How many restaurants are there at The Shilla Seoul and what types of cuisine are served?

    The Shilla Seoul has several restaurants covering different cuisines, as well as a bar and a café. Reservations may be recommended for some highly sought-after establishments.

  • What are the usual breakfast hours at the hotel?

    The breakfast buffet is offered every morning, typically between 6 am and 10 am on weekdays, with a similar time frame on weekends, subject to adjustments by the hotel.

  • Does the hotel offer vegetarian options or special menus at breakfast?

    Vegetarian and international options are available at the breakfast buffet. Special requests can be communicated in advance to the restaurant or concierge.

Spa & Wellness

  • What spa and wellness services are available at The Shilla Seoul?

    The Shilla Seoul features a Guerlain spa, a fitness centre, saunas, and wellness areas, with a full range of treatments and massages available by reservation.

  • Does the hotel have a pool?

    Yes, the hotel has an indoor pool and an outdoor pool for guests, with specific opening hours and sometimes particular access conditions.

  • Is the hotel gym accessible to all guests and well-equipped?

    Access to the fitness centre is generally reserved for hotel guests, with modern strength and cardio equipment. Opening hours cover a wide daily range.

  • Is it possible to book treatments or massages at The Shilla Seoul spa?

    Spa treatments and massages can be booked at the Guerlain Spa, with a varied treatment menu and dedicated cabins. Reservations are recommended, especially during peak times.

Activities & Leisure

  • What leisure activities are offered on-site at The Shilla Seoul?

    The hotel offers a pool, a fitness centre, a sculpture garden, a spa, as well as a free shuttle to shopping areas and various leisure facilities.

  • Does the hotel offer services to facilitate shopping in Seoul?

    A free shuttle provides access to shopping districts such as Myeongdong and Dongdaemun for shopping, according to schedules set by the hotel.

  • Is there a sauna or hot tub at The Shilla Seoul?

    Sauna and hot tub facilities are available for relaxation, in addition to the spa, with access generally reserved for adults and sometimes subject to fees.

  • Does The Shilla Seoul offer guided tours or excursions from the hotel?

    The hotel mainly organises internal services, but the concierge can assist in booking excursions and guided tours of the city through external providers.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Family-friendly rooms and baby cots are available upon request, and some dining services offer options suitable for children.

  • Can a baby cot or an extra bed for a child be requested in the room?

    Baby cots can be provided upon request in certain room categories. It is recommended to reserve them in advance, specifying the child's age.

  • Is a babysitting or childcare service available at The Shilla Seoul?

    Contact the concierge to confirm the arrangements for the day.

  • Are there specific activities or play areas for children at the hotel?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at The Shilla Seoul?

    Pets are generally not accepted at The Shilla Seoul, only assistance animals may be allowed according to current regulations.

  • Does the hotel offer special services for pets (beds, bowls)?

    No specific services for pets, such as beds or bowls, are offered, as the hotel does not accommodate animals except for permitted assistance animals.

  • Can one stay at The Shilla Seoul with an assistance animal?

    It is recommended that individuals travelling with an assistance animal contact the hotel prior to arrival to verify the acceptance conditions and necessary documents.

Accessibility

  • Is The Shilla Seoul suitable for people with reduced mobility?

    The hotel has accessible entrances and elevators allowing access to main areas. Accessible rooms may be available upon request.

  • Are there specially adapted rooms for wheelchair users?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have lifts serving all floors and common areas?

    Lifts serve all the main floors and public spaces of the hotel, facilitating movement for people with reduced mobility or with strollers.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate type. Some bookings can be cancelled free of charge up to a certain time before arrival, while others are non-refundable.

  • Until when can I cancel or modify my reservation without charge at The Shilla Seoul?

    In general, cancellations or modifications can be made without charge until 6 PM the day before arrival; beyond that, penalties proportional to the first night may apply.

  • Are there any local taxes to pay?

    Local taxes and service charges may be added to the room rate according to the regulations in force in South Korea, with details specified on the booking confirmation.

  • What payment methods are accepted at The Shilla Seoul?

    Major international credit cards are generally accepted for payment, as well as some cash payments in Korean won. Specific terms are listed on the confirmation or indicated at reception.

Sustainability

  • Does the hotel implement specific hygiene and health safety measures?

    The Shilla Seoul applies enhanced cleaning measures, utilises professional services, and encourages health safety practices, including frequent cleaning of common areas.

  • Does The Shilla Seoul have an environmental policy or sustainability certifications?

    Contact the concierge to confirm the current arrangements.

  • Does the hotel offer waste recycling, plastic reduction, or linen reuse programmes to limit its environmental impact?

    Contact the concierge to confirm the current arrangements.

The Concierge answers — The Shilla Seoul

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Incheon Airport and The Shilla Seoul with personalised welcome?

    The concierge can organise a private transfer in a sedan or van between The Shilla Seoul and Gimpo or Incheon airports, with a personalised welcome according to flight schedules. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to have a private driver available for the day to visit Seoul from the hotel?

    The concierge can book a driver available by the hour or for the day to visit various districts of Seoul, with a vehicle suitable for the number of passengers.

  • Can you indicate the most convenient way to get from the hotel to Myeongdong or Gangnam?

    The concierge can provide the simplest routes by subway and taxi from the hotel to Myeongdong, Gangnam, Hongdae or other tourist districts, taking traffic into account.

  • Can you book a taxi early in the morning to reach Seoul Station or the airport?

    The concierge can order a taxi or van at the desired time, including early in the morning or late at night, and assist in estimating the travel time to the station or airport.

  • Can the concierge help me buy and top up a T-money transport card for the Seoul subway?

    The concierge can explain how T-money transport cards work, indicate where to buy and top them up near the hotel.

Restaurant Reservations

  • Can you recommend and book a fine dining or Michelin-starred restaurant in Seoul for tonight?

    Reservations are made through the concierge, who can suggest and book fine dining or Michelin-starred restaurants in Seoul, taking into account your culinary preferences and budget.

  • Is it possible to pre-book a romantic table in a restaurant at The Shilla Seoul?

    The concierge can arrange a table in one of the hotel's restaurants for a romantic dinner, ensuring a good view or a more intimate table depending on availability.

  • Can you find me a good Korean barbecue restaurant near the hotel and make a reservation?

    The concierge can suggest typical Korean restaurants nearby and check availability for Korean barbecue, bibimbap or other local specialities.

  • Can the concierge book a restaurant offering halal, vegetarian or vegan options in Seoul?

    The concierge can check with restaurants for their halal, vegetarian or vegan options and make reservations based on your dietary requirements.

Spa Bookings

  • Can you book a treatment at the Guerlain Spa of The Shilla Seoul during my stay?

    Reservations are made through the concierge, who can secure a slot at the hotel's Guerlain Spa for a massage or wellness ritual, either solo or as a couple, depending on availability.

  • Is it possible to arrange a couple's massage for a wedding anniversary at the hotel's spa?

    The concierge can advise on the quietest time slots, assist in choosing the type of massage, and check availability for consecutive or simultaneous treatments for a couple.

  • Can you arrange a hair or makeup appointment at the hotel before an event?

    The concierge can provide information on the hair and makeup services available at the hotel and make the necessary appointments before an event or photo shoot.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the royal palaces of Seoul departing from the hotel?

    The concierge can recommend a French or English-speaking guide for a private tour of the royal palaces, Insadong, or the main cultural sites of Seoul.

  • Is it possible to book a DMZ tour from The Shilla Seoul through the concierge?

    The concierge can assist in organising a DMZ tour with an accredited tour operator, explaining the formalities and departure times from Seoul.

  • Can you prepare a one-day itinerary to explore the traditional neighbourhoods of Seoul?

    The concierge can suggest a walking or public transport itinerary to discover the neighbourhoods of Insadong, Bukchon Hanok, or Ikseon-dong, with recommendations for visits and gourmet breaks.

Special Occasions

  • Can you prepare a romantic room decoration for a wedding anniversary?

    The concierge can arrange a romantic setup in the room with flowers, a cake, petals, or a bottle of wine, according to your wishes and budget.

  • Is it possible to organise a marriage proposal or a small private ceremony at the hotel?

    The concierge can coordinate with the hotel team for a small intimate wedding or marriage proposal, suggesting suitable locations, times, and services.

  • Can the concierge help me obtain a quote for organising a wedding at The Shilla Seoul?

    The concierge can check the availability of event rooms or spaces and connect you with the dedicated service for organising a wedding or reception.

Shopping & Luxury Services

  • Can you advise and organise a half-day shopping trip in the luxury boutiques of Seoul?

    The concierge can direct you to the best shopping malls and luxury boutiques in Seoul and organise a personalised shopping itinerary departing from the hotel.

  • Can the concierge help me organise a visit to Shilla Duty Free during my stay?

    The concierge can check the hours and services of the Shilla Duty Free in Seoul and explain how to easily access it from the hotel.

  • Can you explain and help me with the tax refund procedures for my luxury purchases?

    The concierge can provide information on tax refund services, explain the procedures, and indicate where to have the forms stamped before departure.

Family Activities

  • Can you recommend child-friendly activities for families to do from the hotel?

    The concierge can suggest child-friendly activities, such as parks, interactive museums, or attractions, easily accessible from the hotel.

  • Is it possible to book tickets in advance for theme parks or family attractions in Seoul?

    The concierge can assist in booking timed tickets for certain highly sought-after family attractions to minimise waiting on-site.

Personalized Experiences

  • Can you organise a professional photo shoot in hanbok in Seoul during my stay?

    The concierge can arrange a professional photo shoot at the hotel or in Seoul, for example in hanbok, by coordinating the photographer and makeup.

  • Is it possible to book a Korean cooking class through the hotel concierge?

    The concierge can recommend and book Korean cooking classes, in English or other languages, depending on the availability of partner schools.

  • Can you help me organise a Korean cultural experience, such as a tea ceremony or hanbok rental?

    The concierge can suggest cultural experiences such as hanbok rental, tea ceremonies, or performances, and take care of the necessary reservations.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits