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5★ · Londres

The Ned

27 Poultry, London EC2R 8AJ, Royaume-Uni, Londres

4.54.5/57,907 reviews · Google rating
  • Central address in a historic area
  • Striking architecture
  • On-site restaurants
  • Varied communal spaces

Hotel 5-star in London, in the heart of London, featuring fine-dining restaurant, 24-hour concierge and breakfast beneath the grand glass roof.

Where is The Ned hotel in London, and what can you reach on foot nearby?

The Ned is in the heart of the City of London, in a central historic district.

On foot, you can easily reach St Paul’s Cathedral, London Bridge, the Barbican Centre, Tate Modern and the Tower of London.

How much does it cost to eat at The Ned restaurants?

Prices vary depending on the restaurant, the time of day and the style of meal.

As the hotel has several restaurants and bars, it is best to check the menu for the chosen venue or ask the Concierge.

Is there a dress code at The Ned London?

Smart attire generally suits the atmosphere of the hotel and its restaurants.

As venues and timings differ, it is sensible to confirm the dress code for your booking before you arrive.

A word from the Concierge

The Ned through the Concierge's eyes

Located in London, The Ned is a five-star hotel situated in a vibrant and historic area. This establishment combines elegance and comfort, providing a memorable experience for travelers. With its impressive architecture, it attracts both tourists and professionals. The central location allows easy access to major attractions in the city. What sets The Ned apart is its authentic atmosphere and attentive service. The hotel offers various communal spaces, refined dining options, and a warm ambiance. Guests appreciate the timeless elegance and attention to detail that define this place. Before visiting, note that The Ned suits different types of stays. Whether traveling as a couple, on business, or with family, you'll find suitable services. The hotel is particularly popular during the summer months when visitors flock to London. Consider planning your stay accordingly to make the most of your experience. _My tip from the Concierge:_ book your table at the main restaurant upon arrival, as spots fill up quickly.

Why choose The Ned?

The Ned is an exceptional address in Londres, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Central address in a historic area
  • Striking architecture
  • On-site restaurants
  • Varied communal spaces
  • Suited to business and leisure stays

Rooms & suites

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Meeting rooms

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

14 on-site dining venues.

  • Little Ned

    Bar

    Highlights

    • time-honored bar staples and classic cocktails
    Practical information

    The concierge’s wordFor a well-made drink, head to Little Ned: you’ll find timeless bar staples and classic cocktails done just right.

  • Rooftop

    Restaurant

    Highlights

    • a refined menu that balances seasonal flavors and indulgent classics
    Practical information

    The concierge’s wordAt Rooftop, go for an elegant interlude: the menu strikes a fine balance between seasonal flavors and indulgent classics.

  • Club

    Restaurant

    Highlights

    • Club classics and signature dishes
    Practical information

    The concierge’s wordFor a safe bet at The Ned, book Club: you’ll find Club classics and a few well-judged signature dishes.

  • fine dining restaurant

    Restaurant

    Highlights

    • signature grilled dishes, paying homage to tableside service experiences
    Practical information

    The concierge’s wordAt The Ned, head to the fine dining restaurant for its signature grilled dishes and that lovely nod to old-school tableside service.

  • Malibu Kitchen

    Restaurant

    Highlights

    • Californian
    • a healthy menu of superfood salads, raw vegetables, cured fish and meat, flatbreads, juices and smoothies
    Practical information

    The concierge’s wordAt Malibu Kitchen, go for the Californian spirit: superfood salads, raw vegetables, cured fish and meat, flatbreads, juices, and smoothies.

  • Cantina Malibu

    Restaurant

    Highlights

    • Mexican
    • Mexican flavours land at The Ned London with Cantina Malibu open for dinner only.
    Practical information

    The concierge’s wordFor a Mexican-flavoured dinner at The Ned, slip into Cantina Malibu, open evenings only.

  • Lutyens Grill

    Restaurant

    Highlights

    • Grill
    • a selection of fish dishes and prime cuts from rare breeds, including Longhorn, Hereford and Wagyu.
    Practical information

    The concierge’s wordIf you enjoy fine grills, book Lutyens Grill for its well-chosen fish and exceptional cuts, from Longhorn to Wagyu.

  • The Parlour

    Restaurant

    Highlights

    • International
    • an intimate jazz and cabaret restaurant, with guests enjoying live entertainment over dinner and plenty of cocktails.
    Practical information

    The concierge’s wordFor a knowing night out, book The Parlour: jazz and cabaret set the tone over dinner, with cocktails and live entertainment into the evening.

  • Kaia

    Restaurant

    Highlights

    • Asian-Pacific
    • healthy food with poke bowls and mains from the grill served over the counter from the Kitchen
    Practical information

    The concierge’s wordFor a light yet polished lunch, head to Kaia: the Asian-Pacific feel, poke bowls, and counter-served grilled mains always hit the spot.

  • Cecconi's Feast

    Restaurant

    Highlights

    • Italian
    • pasta and pizzas, salads, Sunday roasts, lobsters, oysters and classic Italian desserts.
    Practical information

    The concierge’s wordIf you want a reliable pick at The Ned, head to Cecconi’s Feast for its pasta, pizzas, and classic Italian desserts.

  • Electric Bar & Diner

    Restaurant

    Highlights

    • American
    • everything from burgers and bagels to salads and cheesecake, with plenty of shakes and cocktails.
    Practical information

    The concierge’s wordIf you want an easy, reliable spot, head to Electric Bar & Diner for a burger, bagel or cheesecake, with a shake or cocktail.

  • Millie's Lounge

    Restaurant

    Highlights

    • British
    • classic dishes alongside a selection of curated wines, craft ales and themed cocktails.
    Practical information

    The concierge’s wordFor a reliably British break, head to Millie’s Lounge: well-executed classics, curated wines, craft ales, and themed cocktails.

  • Ned's Feast

    Restaurant

    Highlights

    • British
    • lobster, oysters and roasts with all the trimmings.
    Practical information

    The concierge’s wordFor a proper British feast, head to Ned’s Feast for oysters, lobster, and generous roasts with all the trimmings.

  • Nickel Bar

    Bar

    Highlights

    • American
    • a lively American-style cocktail bar open for drinks and bites from morning until the early hours.
    Practical information

    The concierge’s wordFor a drink or a few bites at any hour, head to Nickel Bar: the lively American-style cocktail bar keeps going from morning until the early hours.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

The Ned is a pet friendly hotel! Your furry friends will be as comfortable as you during your stay.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 27 Poultry, London EC2R 8AJ, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 7,907 reviews

5/5John Davidson

Superb hotel. Beautifully appointed and with helpful professional staff throughout. It was a bustling busy place in the lobby/bars and restaurants but the rooms were very quiet. Worth knowing that access to the pool…

1/5Jake Miller

I stayed at The Ned for one night and came away seriously disappointed. The online reservation was misleading — key details about access weren’t clear, and we weren’t able to use the rooftop pool, which was one of the…

4/5Rustom Dastoor

A trendy hotel in the heart of central London. Great location from which to get business or sightseeing done. The hotel has a vibrant scene with live music in the lobby and a nice pace and energy. The restaurants are…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Cathédrale Saint-Paul de LondresChurch

    570 m · 7 min walk

    St. Paul's Cathedral, a religious building just seven minutes' walk away, known for its architecture and impressive dome.

    Practical information

    The concierge’s wordA 7-minute walk away, St Paul’s Cathedral makes a lovely break to admire its architecture and imposing dome, especially earlier in the day.

  • Pont de LondresTourist attraction

    659 m · 8 min walk

    London Bridge an eight-minute walk away, known for its architecture and history.

    Practical information

    The concierge’s wordAn 8-minute walk away, London Bridge makes a short break to take in its architecture and get a feel for the city’s history.

  • Barbican CentrePerforming arts

    776 m · 9 min walk

    Performance arts theater a nine-minute walk away, hosting various artistic and cultural events.

    Practical information

    The concierge’s wordA 9-minute walk away, the Barbican Centre offers an easy cultural break for an evening of live performance and varied artistic events.

  • Tate ModernArt gallery

    925 m · 11 min walk

    Art gallery 925 meters away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s wordFor a cultural break, head to Tate Modern if you're in the mood for modern and contemporary art without straying far from central London.

  • Tour de LondresTourist attraction

    1.2 km · 14 min walk

    Historic castle a fifteen-minute walk away, providing insight into British history.

    Practical information

    The concierge’s wordIf you're in the mood for a historical break, the Tower of London is a 15-minute walk away for a glimpse into British history.

  • Tower BridgeTourist attraction

    1.4 km · 16 min walk

    Iconic bridge located 1.3 km away, known for its architecture and historical significance.

    Practical information

    The concierge’s wordFor a London interlude between plans, head to Tower Bridge: its architecture and historical role instantly set the scene.

  • London EyeTourist attraction

    2.3 km · 4 min by car

    London Eye, an iconic Ferris wheel providing panoramic views of the city.

    Practical information

    The concierge’s wordFor a contemplative break over London, the London Eye works well for a calm moment when you feel like getting some perspective.

  • British MuseumMuseum

    2.6 km · 5 min by car

    Museum located 2.6 kilometers away, showcasing a vast collection of art and antiquities.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, the British Museum lends itself well to a visit focused on art objects and antiquities.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Sky GardenGarden

    526 m · 6 min walk

    Sky Garden, a landscaped garden offering panoramic views of London, is a six-minute walk away.

    Practical information

    The concierge’s wordA 6-minute walk away, Sky Garden offers a green pause with panoramic views over London, ideal for catching your breath between plans.

  • Trafalgar SquareSquare

    2.7 km · 5 min by car

    Trafalgar Square, an iconic square in London, serves as a gathering place and venue for cultural events.

    Practical information

    The concierge’s wordIdeal if you want to feel London’s energy: Trafalgar Square suits a break in the heart of gatherings and cultural events.

  • Hyde Park Winter WonderlandPark

    4.8 km · 8 min by car

    Hyde Park Winter Wonderland, a seasonal amusement park featuring various activities and attractions.

    Practical information

    The concierge’s wordIf you're in London during the season, Hyde Park Winter Wonderland offers a playful break between strolls and rides.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Borough MarketMarket

    893 m · 11 min walk

    Market 893 meters away, offering a variety of fresh and artisanal food products.

  • Spitalfields MarketMarket

    1.2 km · 14 min walk

    Market 1.2 km away, offering a variety of food and artisanal products.

  • LibertyDepartment store

    3.5 km · 6 min by car

    Department store in London, offering a wide range of products from fashion to home decor.

  • Camden MarketMarket

    5.0 km · 9 min by car

    Market in London, offering a variety of food products, clothing, and crafts.

Places to visit nearby

The sights, landmarks and walks I recommend around The Ned — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Rooms & Amenities

  • Is The Ned a 5-star hotel and can it be considered a luxury hotel?

    The Ned is a luxury hotel rated 5 stars located in the City of London, offering rooms, suites, a spa, a pool, and several restaurants.

  • Is The Ned part of the so-called 7-star hotels in the world?

    The Ned is not rated 7 stars; the concept of a 7-star hotel is not an official classification in the UK.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free in all rooms and also available in some common areas of the hotel.

  • What types of rooms and suites are available at The Ned London?

    The Ned offers double, quadruple rooms and suites, with different sizes and styles, located in a renovated historic building.

  • What amenities can be found in the rooms at The Ned?

    The rooms are equipped with air conditioning, flat-screen TV, minibar, safe and private bathroom, as well as room service.

  • Does The Ned offer rooms with a private balcony or terrace?

    The hotel does not systematically guarantee rooms with a balcony, as the building is a former bank headquarters in the city centre; most rooms overlook the street or the courtyard.

Location & Access

  • Where is The Ned hotel located in London exactly?

    The Ned is located at 27 Poultry, London EC2R 8AJ, right in the heart of the City, near Bank underground station.

  • What is the distance between the hotel and the airport?

    The Ned is located in the City; the distance is approximately 30 km from Heathrow and 45 km from Gatwick by car, depending on the airport used.

  • What are the nearest underground stations to The Ned hotel?

    Bank underground station is just a short walk from the hotel, providing direct access to several lines and the DLR, making it easy to get around London.

  • How far is The Ned from the main tourist attractions in London?

    The Ned is located approximately 2.5 to 3 km from the tourist centre around Covent Garden and the West End, accessible by underground or taxi in about ten minutes.

Activities & Leisure

  • Why is The Ned hotel called The Ned?

    The Ned occupies the former headquarters of the Midland Bank designed by architect Sir Edwin 'Ned' Lutyens, hence its name.

  • Can anyone access the rooftop of The Ned?

    Access to the rooftop of The Ned, including the pool and certain areas, is largely reserved for club members and, under certain conditions, hotel guests.

  • What entertainment and activities are offered in the evening at The Ned?

    The hotel hosts evening entertainment, concerts, shows, and regular musical events in certain public spaces.

Dining

  • What is the dress code at The Ned London for the bars and restaurants?

    The Ned has a smart casual dress code in its members' areas and certain bars, recommending neat attire and avoiding sportswear.

  • Can I wear jeans to the bar or restaurants at The Ned?

    In most public areas and restaurants open to non-residents, a smart casual outfit with proper jeans is generally accepted, subject to the specific policies of each area.

  • Can outside guests freely enter The Ned London?

    Some restaurants and bars at The Ned are accessible to outside visitors, but certain areas, including the rooftop, are reserved for members or residents depending on the zones.

  • What type of breakfast is offered?

    Breakfast is served as a full breakfast with several options, including continental, full English/Irish, vegetarian, vegan, gluten-free, and American, usually at an additional charge.

  • How many restaurants does The Ned London offer and what are they?

    The Ned has eight on-site restaurants, including Millie’s Lounge, Malibu Kitchen, Electric Bar & Diner, The Parlour, Lutyens Grill, Kaia, Ned’s Feast and The Nickel Bar.

  • What type of dining and cuisines can be found in the restaurants at The Ned?

    The restaurants offer a varied cuisine, including British specialties, Italian, grilled dishes, Asian cuisine, and healthy options, with service from breakfast to dinner depending on the venue.

  • How much does the Sunday Feast or Sunday buffet at The Ned London cost on average?

    The Ned’s Sunday Feast is a Sunday brunch/buffet with a wide selection of roasted meats, seafood, salads, cheeses, and desserts, typically charged around £50 to over £100 per person depending on the time and options.

  • What bars are available at The Ned and what is the style of the atmosphere?

    The hotel features bars and lounges, including The Nickel Bar and Millie’s Lounge, serving cocktails, wines, and snacks in a lively atmosphere.

  • Are the restaurants and bars at The Ned open to non-hotel guests?

    Access to certain restaurants and bars is possible for non-residents, but some areas are reserved for club members and their guests.

Arrival & Departure

  • Does the hotel have parking?

    The hotel does not offer on-site parking and states that no parking is available directly at the property.

  • Can I check in early?

    Standard check-in starts from 3:00 PM; early check-in may sometimes be offered depending on availability, often with a possible additional charge.

  • Are airport transfers offered?

    The hotel can arrange assistance for transfers via external services, but does not offer a dedicated airport shuttle on-site.

  • Until what time can we check out of the room and is late check-out possible?

    Standard check-out is possible until 12:00; late departure may be offered subject to availability, often for an additional fee.

  • Does The Ned offer a free shuttle from the main airports in London?

    The hotel does not have a free airport shuttle service; transportation is by taxi, rideshare, public transport or organised private transfers.

Pets

  • Are pets allowed at The Ned?

    Pets are not mentioned as accepted in the standard policies of major agencies; it is advisable to check on a case-by-case basis. Contact the concierge to confirm the terms for the day.

  • Are there specific rooms or floors for guests travelling with a pet at The Ned?

    It is recommended to check directly as pet policies may vary; no clear mention of a pet-friendly policy appears in the standard descriptions.

Spa & Wellness

  • Does the hotel have a pool?

    The Ned has an indoor pool and a rooftop pool, accessible according to the hotel's conditions.

  • What wellness and spa facilities are available at The Ned London?

    The Ned's spa includes a full spa, steam room, sauna, swimming pool, fitness room, and offers various beauty treatments, massages, and hair services.

  • What types of treatments and massages can be booked at The Ned's spa?

    Massages, facials, body treatments, manicures, pedicures, hair treatments, and other beauty services are offered, with booking recommended.

  • Does The Ned have a gym and fitness classes?

    The gym offers modern fitness equipment, aerobics and Pilates classes, as well as fitness areas.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation policies vary depending on the rate type and booking channel; many rates are cancellable up to a certain date, while others are non-refundable.

  • Are there any local taxes to pay?

    Rates generally include taxes and fees on certain platforms; any local taxes may apply depending on the conditions of the stay. Contact the concierge to confirm the terms for the day.

  • What is the average price for a night at The Ned London?

    The average price for a room can start around €350–400 per night in low season, but varies greatly depending on the date, room type, and occupancy.

  • Are there any special offers or deals like 'The Ned 100 deal' for accommodation?

    The Ned offers a range of occasional deals, including room packages and dining credits; these offers change according to the season and availability.

  • What payment methods are accepted for settling a stay at The Ned?

    Payment terms often require a credit card to guarantee the reservation, with the possibility of on-site payments including taxes and any service charges.

Included Services

  • Do customer reviews indicate that staying at The Ned is worth it?

    Online reviews highlight the spectacular atmosphere, the quality of the restaurants and the spa, but sometimes mention rooms considered small or noisy for the category and price.

  • Is the reception at The Ned open 24/7 with concierge service?

    The reception is open 24 hours a day, with concierge service, luggage storage and free newspapers according to available information.

  • What basic services are included in the room rate at The Ned?

    Some rates include breakfast or dining credits, while others do not; the exact inclusions are specified at the time of booking.

  • Is housekeeping performed daily in the rooms at The Ned London?

    Housekeeping is provided daily, with the possibility of additional services upon request, such as laundry for an extra charge.

Family & Kids

  • Is The Ned suitable for a family stay with children?

    Main family attractions are located in London itself; The Ned can serve as a base for visiting museums, parks, and child-friendly sites.

  • Can a baby cot or extra bed be provided in the room at The Ned?

    Quadruple rooms are available, but the availability of baby cots or extra beds is subject to confirmation and may incur additional charges.

Accessibility

  • Is The Ned London suitable for people with reduced mobility?

    The hotel has elevators and ramp access; accessible rooms may be offered, but the exact number and detailed amenities should be confirmed directly.

  • Are there specific facilities for wheelchair users at The Ned?

    Common areas generally include elevators and smoke-free access, but detailed information on wheelchair facilities needs to be confirmed.

Sustainability

  • Does The Ned hotel implement specific actions regarding sustainable development?

    The Ned does not communicate a detailed sustainability programme on major platforms; some standard practices such as non-smoking and energy management may exist. Contact the concierge to confirm the current policies.

  • Does The Ned have an environmental label or recognised environmental certification?

    Available information does not list specific environmental certifications for The Ned; it is advisable to inquire directly to know of any held labels. Contact the concierge to confirm the current policies.

  • What concrete measures does The Ned implement to reduce its environmental impact?

    Policies on water conservation, waste management, or reduction of single-use plastics are not publicly detailed and should be confirmed with the hotel. Contact the concierge to confirm the current policies.

The Concierge answers — The Ned

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between The Ned and Heathrow or Gatwick airport?

    The concierge can organise a private transfer or chauffeur-driven car to and from London airports, depending on your flight schedule and budget. Contact the concierge to confirm the arrangements for the day.

  • How can I easily organise my business travel from The Ned to the City of London?

    The concierge can book a taxi, private hire vehicle or chauffeur-driven car and advise on the best route based on traffic to your business meetings in the City or Canary Wharf.

  • Is it possible to book a chauffeur-driven car for the evening departing from The Ned?

    The concierge can coordinate a luxury car or limousine transfer for evenings, events or dinners in the Mayfair, Soho or West End areas.

  • Can you help me use the underground and public transport from The Ned?

    The concierge can provide detailed advice on underground, bus and train lines, and assist you in purchasing an Oyster Card or suitable day passes for your stay.

Restaurant Reservations

  • Can you book a table at one of The Ned's restaurants for dinner?

    Reservations are made through the concierge, who can secure a table at The Ned's restaurants or at popular venues in Soho, Shoreditch or Mayfair, depending on your preferences and timings.

  • How can I book Ned’s Sunday Feast or a special brunch at The Ned?

    The concierge can arrange a Ned’s Sunday Feast experience or a special brunch, and provide information on available time slots and exact prices. Contact the concierge to confirm the arrangements for the day.

  • Can you recommend and book restaurants near The Ned for several evenings?

    The concierge can recommend high-quality fine dining, bistro or street food restaurants nearby and make reservations directly for you.

Spa Bookings

  • How can I book a massage or treatment at The Ned's spa during my stay?

    Reservations are made through the concierge, who can schedule massages, facials, body treatments or half-day packages at The Ned's spa based on your availability.

  • Can you create a comprehensive wellness programme over several days at The Ned?

    The concierge can create a personalised wellness itinerary combining gym, pool, steam room, sauna and treatments, taking into account your goals and any health considerations.

  • Is it possible to arrange a romantic couple's treatment at The Ned's spa?

    The concierge can organise couple's treatments or spa rituals, with the option to add champagne, flowers or special touches according to your wishes.

Excursions & Cultural Visits

  • Can you recommend a sightseeing itinerary around The Ned to discover the City?

    The concierge can suggest walking routes to Tower Bridge, the Tower of London, St Paul’s Cathedral, and Borough Market, along with maps and travel times from the hotel.

  • How can a private guided tour of London be organised departing from The Ned?

    The concierge can book private or small group guided tours of major London sites, departing from the hotel or a nearby meeting point.

  • Can you book tickets for a musical or a show in London?

    The concierge can obtain tickets for musicals, West End theatre, concerts, and museums, and advise on the best seating categories.

Special Occasions

  • Is it possible to prepare a romantic surprise in the room at The Ned?

    The concierge can arrange a personalised welcome with flowers, champagne, pastries, and special room decorations for an anniversary or a marriage proposal.

  • Can you help me organise a small private reception or cocktail at The Ned?

    The concierge can assist in organising a private event, celebration dinner, or cocktail in The Ned's spaces, in coordination with the events team.

  • Can you find a photographer and a musician for an event held at The Ned?

    The concierge can recommend professional photographers, musicians, or decorators to enhance your events or photo sessions within the hotel or nearby.

Shopping & Luxury Services

  • Can you arrange a luxury shopping session or a personal shopper near The Ned?

    The concierge can recommend luxury boutiques, department stores, and bespoke tailors, and organise a personal shopper or private stylist service.

  • Is it possible to have my luxury purchases or gifts delivered directly to my room?

    The concierge can coordinate a delivery or collection service for purchases from stores directly to the hotel, depending on the terms of partner retailers.

  • Can you help me find a dry cleaning or clothing alteration service near The Ned?

    The concierge can recommend high-end dry cleaning services, cobblers, and tailors, as well as arrange for the pickup and return of items to your room.

Family Activities

  • Can you organise activities and visits suitable for children departing from The Ned?

    The concierge can suggest child-friendly activities, such as the London Eye, interactive museums, parks, and fun tours, taking into account the children's ages.

  • Is it possible to book a babysitting service during our stay at The Ned?

    The concierge can assist in organising childcare through specialised providers, subject to availability and safety conditions specified upon request.

  • Can you recommend family-friendly restaurants around The Ned and make reservations for us?

    The concierge can recommend family-friendly restaurants and suitable timings, and assist in reserving tables with high chairs or children's menus when available.

Personalized Experiences

  • Can you organise a professional photoshoot at The Ned or in the City of London?

    The concierge can arrange a professional photoshoot in the iconic spaces of The Ned or in the historic streets of the City, subject to necessary permissions.

  • Is it possible to create a bespoke experience, such as a private cruise or a food tour?

    The concierge can organise bespoke experiences such as a private cruise on the Thames, a vintage car tour, or a culinary exploration focused on London markets.

  • Can you help me prepare for an evening at The Ned with outfit and beauty advice?

    The concierge can advise on the dress code for the bars and restaurants at The Ned and assist in coordinating appointments with a hairdresser, barber, or makeup artist before an evening out.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits