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5★ · Sarentino

Hôtel Terra - The Magic Place

Prati, 21, 39058 Sarentino BZ, Italie, Sarentino

4.94.9/5272 reviews · Google rating
  • In Sarentino, surrounded by mountains and forests
  • Member of the Relais & Châteaux collection
  • Local gastronomy takes centre stage
  • Warm Alpine atmosphere

Hotel 5-star in Sarentino, Italy, in the heart of Sarentino, featuring Relais & Châteaux membership, alpine setting and local gastronomy.

What can you do around Hotel Terra - The Magic Place in Val Sarentino?

The setting is especially suited to walking, with routes accessible directly from the hotel depending on the season and your pace.

Nearby, you can head for Steinerner Turm, Auener Jöchl, Rohrerhaus or Maso Mair am Grafen for a mix of views, heritage and local culture.

Is the restaurant at Hotel Terra - The Magic Place worth planning for?

Yes. Dining is central to the house, with regional cooking interpreted in a contemporary way.

The hotel has several restaurants, including Terra and Chef Heinrich Schneider’s table, both awarded two Michelin stars. Booking ahead is advisable.

Does Hotel Terra - The Magic Place have a spa?

Yes, the hotel has a spa, designed as a recovery pause after time outdoors.

The overall feel suits a quiet stay, balancing mountains, walking and a wellness moment on your return.

A word from the Concierge

Hôtel Terra - The Magic Place through the Concierge's eyes

Hôtel Terra - The Magic Place is located in Sarentino, a charming Italian village. This 5★ hotel is part of the Relais & Châteaux collection. It offers an idyllic setting, surrounded by mountains and forests, perfect for nature lovers. Visitors appreciate the authenticity and comfort of this establishment.

What sets Hôtel Terra apart is its commitment to hospitality and local gastronomy. The atmosphere is friendly and warm, inviting relaxation. The common areas are tastefully decorated, reflecting alpine style. Guests enjoy the quality of services and attention to detail.

Before your visit, note that this hotel is ideal for couples and travelers seeking tranquility. Outdoor activities, such as hiking, are accessible nearby. The best time to visit is between spring and autumn when nature is at its peak.

_My tip from the Concierge: explore the surrounding trails to fully enjoy the natural beauty of the area._

Why choose Hôtel Terra - The Magic Place?

Hôtel Terra - The Magic Place is an exceptional address in Sarentino, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In Sarentino, surrounded by mountains and forests
  • Member of the Relais & Châteaux collection
  • Local gastronomy takes centre stage
  • Warm Alpine atmosphere
  • Peaceful retreat for couples and nature lovers

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the mountains

    Beginning the day at Hotel Terra means letting the landscape set the tone. Breakfast enjoyed in a calm atmosphere, with morning light on the mountains and the freshness of Alpine air, captures the spirit of the place. It may seem simple, yet it often becomes one of the defining memories of a stay: the moment when the valley slowly reveals itself and one settles into the rhythm of Sarentino.

    SignatureIncluded in your stay
  • Concierge-recommended hike

    One of the great privileges of staying here is the ability to set out on foot into an environment that is immediately accessible. With the help of the concierge, guests can choose a route suited to their pace, the season and the mood of the day. The experience is not about performance, but about the quality of the walk: woodland paths, viewpoints, mountain air and the pleasure of returning to the hotel feeling that Sarentino has been discovered in the most fitting way.

    Reservation required
  • Dinner centred on local flavours

    With local gastronomy at the heart of the house’s identity, dinner at Hotel Terra can be understood as a sensitive reading of the territory. Seasonal produce, Alpine inspiration, measured generosity and a warm atmosphere create a moment that goes beyond a simple meal. After a day in the valley, the table takes on a particular meaning: it comforts, tells the story of the region and gives the stay some of its most tangible depth.

    GastronomieReservation required
  • Post-hike wellness pause

    After several hours spent outdoors, the most fitting experience is often one of release. Returning to the hotel, slowing down, allowing the body to recover and extending the benefits of the mountains into a quiet interlude perfectly matches the spirit of the address. This wellness pause, whether in the form of rest, a treatment or simply a silent moment, is one of those discreet pleasures that gives the stay its real quality.

    Reservation required
  • Quiet evening in an Alpine atmosphere

    Not every memorable experience requires elaborate planning. At Hotel Terra, an evening spent enjoying the shared spaces, the warmth of natural materials, the silence outside and the feeling of being set apart from the world can become a lasting memory. It is one of the property’s most persuasive luxuries: offering a setting in which there is nothing to prove, nothing to accelerate, only the pleasure of reclaimed time.

    Slow luxuryIncluded in your stay
  • Romantic escape in Sarentino

    The property naturally lends itself to a stay for two. Between walks in the surrounding area, unhurried meals, returning to a carefully prepared room and the overall feeling of a refuge, everything contributes to an intimate interlude. The experience does not rely on spectacle, but on the harmony between place and moment: the mountains as a living backdrop, the hotel as a cocoon and the freedom to shape each day according to one’s mood.

    CouplesIncluded in your stay

Restaurants & bars

3 on-site dining venues, including 4 Michelin stars.

  • Chef Heinrich Schneider’s restaurant

    2 Michelin stars

    Restaurant

    Chef: Heinrich Schneider
    Chef: Heinrich Schneider

    Highlights

    • regional dishes reimagined for modern palates
    Practical information

    The concierge’s wordBook this table for Heinrich Schneider’s very contemporary take on regional dishes, in a two-Michelin-starred restaurant.

  • Terra

    2 Michelin stars

    Restaurant

    Chef: Heinrich Schneider
    Chef: Heinrich Schneider

    Highlights

    • Creative, Regional Cuisine
    • a one-of-a-kind experience for dinner guests surrounded by breathtaking mountain views
    Practical information

    The concierge’s wordBook Terra for a creative dinner by Heinrich Schneider: two Michelin stars, regional cuisine, and breathtaking mountain views.

  • Alpes

    Restaurant

    Chef: Matthias Kirchler
    Chef: Matthias Kirchler

    Highlights

    • creative, refined dishes designed for those who love to experiment and be surprised
    Practical information

    The concierge’s wordAt Alpes, trust Matthias Kirchler’s creative cuisine: a refined table designed to surprise curious palates.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Pets

Pets are welcome at no extra charge.

Pets allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Prati, 21, 39058 Sarentino BZ, Italie

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 272 reviews

5/5james p

Outstanding in every way. The building itself is stunning with so much glass to appreciate the views. The spa is beautiful. The staff are perfectly balanced between professional and friendly, the 2 owners being very…

5/5Ethan Asner

I had the pleasure of staying two nights at Terra— words will fail to adequately capture how spectacular of an experience this was, but I will try my best. The location is awe inspiring. The rooms and hotel are…

5/5Travel Geek

Terra lives up to its name — a magical place surrounded by unspoiled nature, nestled high in the mountains. From the moment we arrived, we were enveloped in a serene, peaceful atmosphere that invited us to slow down…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 17 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Steinerner TurmTourist attraction

    2.2 km · 4 min by car

    Tourist site located 2,187 meters away, offering a panoramic view of the area.

    Practical information

    The concierge’s wordFor an open-air break, head to Steinerner Turm when the light is soft: at 2,187 meters, the panoramic views really open up.

  • Auener JöchlTourist attraction

    2.2 km · 4 min by car

    Tourist site located 2,243 meters away, providing an opportunity to explore the region.

    Practical information

    The concierge’s wordFor an open-air break, head to Auener Jöchl: at 2,243 meters, it lends itself well to a panoramic discovery of the region.

  • SamTourist attraction

    2.4 km · 4 min by car

    Tourist attraction located 2,373 meters away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural and historical break at altitude, Sam suits a calm outing for a change of pace.

  • Maso Mair am GrafenHistoric landmark

    2.7 km · 5 min by car

    Historical site located 2730 meters away, providing insight into the local heritage.

    Practical information

    The concierge’s wordFor a heritage-focused break, head to Maso Mair am Grafen when you’re in the mood for a historical detour at altitude.

  • RohrerhausMuseum

    2.7 km · 5 min by car

    Museum in Sarentino, showcasing the history and culture of the region.

    Practical information

    The concierge’s wordFor a quiet interlude, Rohrerhaus immerses you in the region’s history and culture, ideal if you want to get a better feel for Sarentino’s character.

  • Parrocchia di Santa Maria AssuntaChurch

    2.8 km · 5 min by car

    Religious building located 2,768 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a quiet break, head up to Parrocchia di Santa Maria Assunta: its altitude and local architecture bring a lovely breather to your stay.

  • Cappella di San CiprianoChurch

    2.9 km · 5 min by car

    Religious building located 2927 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a contemplative break, head to Cappella di San Cipriano when the light is soft: its high-altitude setting nicely reveals the local architecture.

  • Maso PlatzmannHistoric landmark

    3.0 km · 5 min by car

    Historical site located 2951 meters away, providing insight into the local heritage.

    Practical information

    The concierge’s wordFor a timeless break, head to Maso Platzmann: this historic site perched at 2,951 meters offers a lovely glimpse into local heritage.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • ÖttenbachPark

    1.4 km · 17 min walk

    Park located in Sarentino, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Öttenbach when you feel like a short walk and some time to unwind in a natural setting.

  • Auenerwald - Bosco dei PratiPark

    1.9 km · 3 min by car

    Park located 1887 meters away, providing a natural space for walking and enjoying nature.

    Practical information

    The concierge’s wordFor a nature break, head to Auenerwald - Bosco dei Prati: at 1,887 meters, the setting is ideal for a walk in the fresh air.

  • MoVi Kg s.a.s Tripus-Made in South TyrolGarden

    2.9 km · 5 min by car

    Furniture store in Sarentino, specializing in garden items.

    Practical information

    The concierge’s wordIf you're after an outdoor decor break, this Sarentino shop specializing in garden items makes for a focused stop.

  • Torrente TalveraPark

    2.9 km · 5 min by car

    Nature preserve located 2908 meters away, ideal for walks in the great outdoors.

    Practical information

    The concierge’s wordIf you're after a nature break, Torrente Talvera is well suited to a walk in the fresh air in a preserved setting.

  • EssenbergPark

    4.5 km · 8 min by car

    Essenberg Park, a green space ideal for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break, head to Essenberg: a pleasant park to unwind for a while or enjoy a peaceful stroll.

  • Wurzeralm - Alpe delle erbePark

    4.6 km · 8 min by car

    Wurzeralm - Alpe delle erbe park, a natural space suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordIf you're craving fresh air, Wurzeralm - Alpe delle erbe offers a perfect nature break to unwind or enjoy some time outdoors.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Terra - The Magic Place?

    Check-in is generally possible from 14:00 and check-out must be completed before 11:00 for stays at Terra - The Magic Place Relais & Châteaux.

  • Does the hotel have parking?

    Yes, private parking is available on site for guests of Terra - The Magic Place, generally without prior reservation, according to information from booking platforms.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability on the day of arrival; it is advisable to request it in advance from the hotel.

  • Is it possible to request a late check-out at Terra - The Magic Place?

    Late check-out may be granted subject to availability and may incur an additional charge; the request must be made at the reception during the stay.

  • What are the check-in procedures at Terra - The Magic Place?

    Check-in procedures are carried out at the hotel reception, with presentation of an identification document and a credit card to guarantee the stay, according to the usual practices of the Relais & Châteaux establishment.

Location & Access

  • Where exactly is Terra - The Magic Place located in Sarentino?

    Terra - The Magic Place is located at Prati 21, 39058 Sarentino, in Val Sarentino, high above Bolzano, in Trentino-Alto Adige.

  • How far is the hotel from the centre of Sarentino?

    The establishment is located approximately 3 km from the centre of Sarentino, accessible by car in a few minutes from the village.

  • At what altitude is Terra - The Magic Place located?

    The hotel is situated at over 1,500 metres above sea level, more than 5,000 feet, offering views of the Dolomites.

  • How to access Terra - The Magic Place from Bolzano?

    Access is mainly by car from Bolzano, following the road to Val Sarentino; it is possible to arrive by taxi or private transfer arranged from Bolzano train station or airport.

  • What is the distance between the hotel and the airport?

    Bolzano Airport is the closest; the approximate road distance between the hotel and Bolzano Airport is about thirty kilometres depending on the chosen route.

Rooms & Amenities

  • How many rooms does Terra - The Magic Place have and what is their style?

    The hotel offers only eleven rooms, each with a personal style, creating an intimate and exclusive atmosphere for guests.

  • What types of rooms and suites are available at Terra - The Magic Place?

    The accommodations include suites, triple and quadruple rooms, furnished in a contemporary alpine style with natural materials and mountain views.

  • What amenities can be found in the hotel rooms?

    The rooms are equipped with modern amenities such as private bathrooms, seating areas, and often balconies or terraces, depending on the reserved category.

  • Do the rooms have air conditioning at Terra - The Magic Place?

    Air conditioning is generally not highlighted, as the establishment relies on altitude, architecture, and natural ventilation for thermal comfort in summer.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is offered free of charge in the common areas and in the rooms for guests staying at Terra - The Magic Place, according to information from major booking sites.

Included Services

  • What type of breakfast is offered?

    Online bookings indicate that breakfast is included or offered, often in the form of a buffet or a served assortment, featuring local and seasonal products.

  • What services are included in the room price at Terra - The Magic Place?

    The room rate generally includes access to the hotel spa and some basic wellness services, while treatments and massages are charged extra.

  • What are the average prices for a night at Terra - The Magic Place?

    Rates vary depending on the season, type of room, and chosen meal plan; they can be checked on booking sites and on the official Terra - The Magic Place website.

  • Is a daily housekeeping service provided during the stay?

    Daily housekeeping of the rooms is provided, with changes of bath linen as needed and according to the standards of the Relais & Châteaux boutique hotel.

  • What are the customer reviews of Terra - The Magic Place?

    Review platforms indicate a high level of overall satisfaction, with glowing comments about the welcome, tranquility, and quality of the cuisine.

Dining

  • What type of dining does the Terra restaurant on site offer?

    The establishment houses the Michelin two-star gastronomic restaurant Terra, awarded a Green Star for its sustainable approach, serving creative local cuisine.

  • Is the Terra restaurant one of the high-altitude restaurants in Italy?

    The Terra restaurant is recognised as one of the most renowned high-altitude gourmet restaurants in Italy, located at over 1,500 metres, with views of the mountains.

  • What types of menus and prices does the Terra restaurant in Sarentino offer?

    The Terra restaurant offers elaborate tasting menus based on local and seasonal products; prices vary according to the menu and the chosen food-wine pairings.

  • Does the hotel have a notable wine list?

    A particularly well-curated wine list is offered, featuring a selection of Italian and international wines, often commented on by the house sommelier.

  • Are the products served at breakfast and in the restaurant local?

    Breakfast and meals highlight products from the South Tyrol region, showcasing local farms and producers, in the spirit of Terra's local cuisine.

Spa & Wellness

  • What spa facilities are available at Terra - The Magic Place?

    The wellness area includes a small spa located on the top floor, featuring a jacuzzi, Finnish sauna, herbal steam bath, and relaxation area with a view.

  • Are massages and wellness treatments offered at the establishment?

    The hotel offers a variety of massages and body treatments, such as relaxing and recovery treatments, available for reservation at an additional cost through the spa.

  • Is there a jacuzzi or hot tub in the spa of Terra - The Magic Place?

    The spa features a hot tub with a view of the mountains, ideal for relaxing after outdoor activities in the Val Sarentino.

  • Are there relaxation areas with a view of the Dolomites in the spa?

    Rest and contemplation areas complement the offering, allowing guests to enjoy the alpine panorama in a calm and intimate atmosphere.

  • Does the hotel have a swimming pool?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What are the main outdoor activities around Terra - The Magic Place?

    The mountainous environment allows for hiking, cycling, skiing, and walking, activities frequently mentioned as offered or easily accessible from the hotel.

  • Is the Val Sarentino a beautiful valley to discover during a stay at the hotel?

    The Val Sarentino is appreciated for its preserved alpine landscapes, considered one of the most picturesque valleys in South Tyrol, ideal for nature and tranquility.

  • Does the hotel organise excursions or guided activities in Val Sarentino?

    According to booking platforms, the hotel may offer guided walking tours, cycling, skiing nearby, and sometimes bike or horseback tours, at an additional cost.

  • What leisure options are offered inside the hotel?

    The hotel's common lounge and relaxation areas allow guests to unwind, read, or enjoy the view when they do not wish to go out.

  • Is the hotel Terra - The Magic Place suitable for a romantic mountain getaway?

    Couples seeking a gastronomic and nature experience at altitude are particularly numerous, with the establishment often described as romantic and secluded.

Family & Kids

  • Is the hotel Terra - The Magic Place suitable for family stays?

    The quadruple rooms listed on booking sites can accommodate families; however, the atmosphere remains intimate with a strong focus on gastronomy.

  • Are baby cots or equipment for young children available on request?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer specific activities for children in Val Sarentino?

    Contact the concierge to confirm the arrangements for the day.

  • Is a childcare or babysitting service available at Terra - The Magic Place?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Hôtel Terra - The Magic Place?

    The acceptance of pets is not clearly mentioned on the main platforms; it is essential to check directly with the hotel before booking.

  • Are specific rooms reserved for guests travelling with a dog?

    Contact the concierge to confirm the arrangements for the day.

  • Are additional fees applied for pets?

    Contact the concierge to confirm the arrangements for the day.

  • Are there dog-friendly walking areas around the hotel?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Does Hôtel Terra - The Magic Place have rooms suitable for guests with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas of the hotel, including the restaurant and spa, wheelchair accessible?

    Contact the concierge to confirm the arrangements for the day.

  • Does the establishment provide a lift to access the different floors?

    Contact the concierge to confirm the arrangements for the day.

  • Are specific facilities available for visually or hearing impaired guests?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Are airport transfers offered?

    Airport transfer arrangements can be organised upon request, usually via taxi or private service booked by the hotel or concierge.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the period, the rate chosen, and the booking channel; the exact conditions are stated at the time of booking on each offer.

  • Are there any tourist taxes to pay?

    Are there any tourist taxes to pay? A local tourist tax is generally charged per person per night in the area, to be paid on site; the exact amount is specified at the time of booking or upon arrival.

  • What payment methods are accepted at Terra - The Magic Place?

    Accepted payment methods usually include major credit cards and cash payments within legal limits; details are provided on the booking confirmation.

  • How do the prices at Terra - The Magic Place compare to other gourmet hotels?

    The prices of rooms and the Terra restaurant vary according to the season, menus, and wine pairings; review platforms mention a premium positioning, consistent with the gastronomic level and setting.

Sustainability

  • Does the Terra - The Magic Place restaurant have a distinction for sustainable gastronomy?

    The Terra restaurant has received a Michelin Green Star for its commitment to sustainable cuisine, attentive to resources and local producers.

  • Does the hotel prioritise local and seasonal products in its dining?

    The cuisine highlights regional products sourced from local farms and producers, reducing transport distances and supporting the economy of Val Sarentino.

  • Does the establishment adopt an environmentally friendly approach in its architecture?

    The architecture and recent renovation of the hotel promote the use of natural materials and a respectful integration into the surrounding alpine landscape.

  • Are there specific initiatives for waste reduction or single-use plastic at Terra - The Magic Place?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Hôtel Terra - The Magic Place

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Bolzano airport and Terra - The Magic Place?

    The concierge can organise a private transfer to or from Bolzano, Innsbruck or Verona airports, by car or minivan, depending on the number of people and flight schedules.

  • Is it possible to book a taxi from Bolzano train station to the hotel?

    The concierge can book a taxi or ride-hailing service from Bolzano train station, with a meet-and-greet service upon arrival and a direct transfer to the hotel in Sarentino.

  • Can you arrange my return transfer to the train station or airport in advance?

    It is recommended to contact the concierge to organise a return shuttle service and adjust the timing to match your flight or train departure.

  • Can the concierge help me plan my rental car journey to the hotel in winter?

    The concierge can advise on the best routes for rental cars in the mountains and indicate parking options and any potential road restrictions in the Val Sarentino.

  • Can a transfer with a child car seat be booked to Terra - The Magic Place?

    The concierge can arrange a transfer with an appropriate child seat, by private car from the train station or airport of your choice.

Restaurant Reservations

  • Can you book a table at the Terra restaurant during my stay?

    Reservations are made through the concierge, who can check availability at the gourmet restaurant Terra and suggest waiting lists for certain services.

  • Can I inform you of my allergies to adapt the tasting menu at the restaurant?

    The concierge can notify the Terra restaurant of dietary restrictions in advance so that the tasting menu can be tailored to your specific needs.

  • Can you recommend and book other gourmet restaurants in the area?

    The concierge can suggest and reserve other gourmet or Michelin-starred tables in the Bolzano and Trentino-Alto Adige region in addition to Terra.

  • Is it possible to privatise a separate table for a romantic dinner at the Terra restaurant?

    The concierge can organise a private dinner or a more intimate table, subject to availability and the layout of the Terra restaurant.

Spa Bookings

  • Can you book massages at the hotel spa in advance?

    Reservations are made through the concierge, who can block slots for massages and treatments, either before arrival or once on-site, depending on the spa's availability.

  • Can the concierge recommend treatments suitable for after a day of hiking?

    The concierge can recommend specific treatments for recovery after hiking or skiing and book suitable slots at the end of the day.

  • Is it possible to privatise the jacuzzi or part of the spa for a couple's moment?

    The concierge can arrange private access to the jacuzzi or spa area for a set duration, depending on the hotel's policies and availability.

Excursions & Cultural Visits

  • Can you organise a guided hike to discover Val Sarentino?

    The concierge can provide trail maps, suggest routes, and arrange a mountain guide to explore Val Sarentino safely.

  • Is it possible to organise a day trip to Bolzano from Terra - The Magic Place?

    The concierge can plan a trip to Bolzano including museum visits, the historic centre, and free time, with round-trip transport from the hotel.

  • Can you recommend the most beautiful villages and panoramas to see in Val Sarentino?

    The concierge can suggest visits to typical villages in the valley and recommend the most beautiful alpine viewpoints accessible from the hotel.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare a romantic setup in the room with flowers, a bottle, and a note, coordinated with your arrival time.

  • Is it possible to order a birthday cake at the restaurant or in the room?

    The concierge can order a personalised cake from the pastry chef and arrange it for dessert or in the room at the desired time.

  • Can you help me organise a marriage proposal at Terra - The Magic Place?

    The concierge can assist in organising a discreet marriage proposal, for example during a gourmet dinner or at a nearby viewpoint.

Shopping & Luxury Services

  • Can the concierge recommend shops for local products and wines in Bolzano?

    The concierge can indicate the best gourmet and wine shops in the Bolzano area and arrange a driver for a half-day shopping trip.

  • Can you help me find high-end fashion and design boutiques nearby?

    The concierge can organise a personal shopper service or recommend alpine-chic fashion and design addresses in the vicinity.

  • Can you arrange the shipment of wines or products that I enjoyed at the restaurant?

    The concierge can provide information on the purchase and shipment of wines or products tasted at the Terra restaurant directly to your home, depending on the possibilities.

Family Activities

  • Can you recommend nature activities suitable for children around the hotel?

    The concierge can suggest easy walking routes, playgrounds, and educational farms suitable for young children in Val Sarentino.

  • Is it possible to organise snow or cycling activities for the whole family?

    The concierge can arrange the rental of sledges, snowshoes, or bicycles for the whole family, depending on the season and the age of the children.

Personalized Experiences

  • Can you create a customised gastronomic experience with the chef or the sommelier?

    The concierge can organise a private tasting with food and wine pairings or a meeting with the chef, depending on the restaurant's possibilities.

  • Can you help me design a personalised wellness and nature stay programme at Terra - The Magic Place?

    The concierge can create a customised programme combining spa, hiking, gastronomy, and relaxation, taking into account the duration of your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits