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5★ · Queenstown

Rosewood Matakauri

569 Glenorchy-Queenstown Road, Closeburn 9371, Nouvelle-Zélande, Queenstown

4.74.7/5108 reviews · Google rating
  • Views over Lake Wakatipu
  • Set against the surrounding mountains
  • Peaceful setting in Queenstown
  • Well placed for exploring the region

Hotel 5-star in Queenstown, New Zealand, in the heart of Queenstown, featuring Lake Wakatipu views, peaceful setting and mountain scenery.

Is Rosewood Matakauri Queenstown a five-star hotel?

Yes, Rosewood Matakauri is a five-star hotel in Queenstown.

The stay focuses on comfort, calm surroundings, and views over Lake Wakatipu and the mountains.

Does Rosewood Matakauri have a pool?

A pool is not listed among the hotel’s stated facilities.

The property does, however, offer a spa, massage treatments, and spaces suited to unwinding after a day in the region.

What activities are available at Rosewood Matakauri Queenstown?

The hotel works well as a base for exploring Queenstown, with support from the concierge and tour desk.

At the property, the pace is calmer: breakfast overlooking the lake, sunset on the terrace, dining in, and a wellness pause.

A word from the Concierge

Rosewood Matakauri through the Concierge's eyes

Rosewood Matakauri is located in Queenstown, New Zealand. This 5★ hotel offers stunning views of Lake Wakatipu and the surrounding mountains. The location is perfect for exploring the natural beauty of the area while enjoying a peaceful setting. As a property of Rosewood Hotels & Resorts, it embodies elegance and comfort.

What sets this hotel apart is its warm and welcoming atmosphere. Guests appreciate the discreet luxury and quality services. The natural surroundings contribute to a relaxing ambiance. Facilities are designed to meet the expectations of clients seeking refinement and tranquility.

Before you go, know that this hotel suits both couples and business travelers. Families will also find plenty to enjoy with the activities offered. The best time to visit is between spring and summer when nature flourishes. Be sure to check availability, as the hotel can fill up during peak periods.

_My tip from the Concierge: consider booking outdoor activities in advance, especially during high season, to make the most of your stay._

Why choose Rosewood Matakauri?

Rosewood Matakauri is an exceptional address in Queenstown, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Views over Lake Wakatipu
  • Set against the surrounding mountains
  • Peaceful setting in Queenstown
  • Well placed for exploring the region
  • Part of Rosewood Hotels & Resorts

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking Lake Wakatipu

    Beginning the day with breakfast overlooking Lake Wakatipu and the surrounding mountains is one of the hotel’s most memorable simple pleasures. The appeal lies in the quality of the moment rather than in theatrics: morning light, relative quiet, attentive service and a strong sense of space. It is ideal before a day of exploring, or simply as a reason to slow down and linger at the property.

    IncontournableIncluded in your stay
  • Sunset on the terrace

    As day turns to evening, the property becomes especially atmospheric as the light shifts across the lake and mountains. Settling on a terrace or in an open lounge to watch the final reflections is a simple yet defining experience of the hotel. It suits couples particularly well, but also solo travellers seeking a contemplative pause without any fixed agenda.

    Included in your stay
  • A discovery day from the hotel

    With its peaceful yet well-positioned setting, Rosewood Matakauri makes an excellent base for exploring Queenstown and the wider region. This experience is about shaping, with the concierge’s help, a balanced day of scenery, selected stops and a calm return. It is a measured way to enjoy the destination without overloading the itinerary, while keeping the hotel as a serene anchor throughout.

    Avec conciergerieReservation required
  • Post-exploration wellness pause

    After an active day in the Queenstown region, setting aside time for wellness helps restore balance to the stay. Whether it takes the form of a treatment, a massage or simply unhurried time in the hotel’s wellness facilities, the experience feels especially relevant here. It fits naturally into the rhythm of the property, between open-air discovery, physical recovery and a return to inner calm.

    Reservation required
  • An evening meal with a view

    Dining at the hotel allows guests to extend the atmosphere of Rosewood Matakauri without breaking the calm rhythm of the stay. The experience lies in the meeting of setting, service and the pleasure of returning after a day spent outdoors. For travellers who prefer not to head back out in the evening, or who simply want a more intimate dinner, it is one of the most natural ways to inhabit the property fully.

    Reservation required
  • A peaceful romantic escape

    Rosewood Matakauri is especially well suited to travel for two. Lake views, a warm atmosphere, a slower pace and the pleasure of returning each evening to a peaceful setting create a romantic experience without unnecessary theatrics. It is ideal for couples who value shared time, understated elegance and the ability to alternate regional exploration with genuine moments of retreat.

    CouplesIncluded in your stay

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00 to 21:00
Check-out
Until 11:00

Cancellation

Cancellation outside 31 days of arrival will incur a $250 booking administration fee.

Free cancellation up to 31 hours before arrival

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 569 Glenorchy-Queenstown Road, Closeburn 9371, Nouvelle-Zélande

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 108 reviews

1/5Clint Barnes

It pains me to read Davide's response to past negative reviews because his promises of learning and improving ring so empty. We are familiar with nicer hotels, but are not regulars in this air of luxury spaces. We…

5/5Adam Nagy

Though we didn't stay at the hotel, we only dined in Amazing on all accounts, food, service views This is a rare find, and something that must be experienced at least once. Been in town for 20 years and gutted I've…

1/5Bianca Santos

The food and initial service were very good. Unfortunately, the experience was ruined at payment. Despite my card being approved, I was followed to the car park, asked to pay again, questioned unnecessarily, and my…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Seven Mile Point TrackTourist attraction

    362 m · 4 min walk

    Tourist attraction a four-minute walk away, featuring hiking trails with panoramic views of the lake and surrounding mountains.

    Practical information

    The concierge’s wordA 4-minute walk away, Seven Mile Point Track is a lovely nature break at sunrise or later in the day, with lake and mountain views.

  • Five mile creekTourist attraction

    1.1 km · 13 min walk

    Tourist attraction located one kilometer from the hotel, featuring natural landscapes and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break near the hotel, head to Five mile creek if you're in the mood for natural scenery and some time outdoors.

  • Amon Hen (LOTR)Tourist attraction

    1.3 km · 15 min walk

    Amon Hen, a tourist attraction 1253 meters away, offering a panoramic view of the surrounding landscapes.

    Practical information

    The concierge’s wordFor a big-sky break, head to Amon Hen in clear weather: at 1,253 meters, the panorama over the surroundings feels at its best.

  • Wilson Bay, CloseburnTourist attraction

    1.6 km · 19 min walk

    Wilson Bay, a tourist attraction located 1.5 km away, offers a natural setting ideal for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break, head to Wilson Bay, Closeburn: a setting suited to relaxing and outdoor activities, ideal during the day.

  • single woodTourist attraction

    1.7 km · 20 min walk

    Tourist attraction 1.6 km away, offering a unique natural experience with wooded landscapes.

    Practical information

    The concierge’s wordFor a nature break near Queenstown, Single Wood is well suited to a peaceful walk among wooded scenery.

  • Wilson Bay ReserveTourist attraction

    2.7 km · 5 min by car

    Wilson Bay Reserve, a tourist attraction featuring natural landscapes and hiking trails.

    Practical information

    The concierge’s wordFor a nature break in Queenstown, head to Wilson Bay Reserve when you're in the mood for natural scenery and a walk along the trails.

  • Lake Dispute WalkwayTourist attraction

    2.7 km · 5 min by car

    Hiking trail 2.7 km away, providing a nature walking experience.

    Practical information

    The concierge’s wordIf you want a nature break without being away too long, this 2.7 km trail is ideal for a relaxed walk in Queenstown.

  • Sunshine Bay BeachTourist attraction

    3.1 km · 5 min by car

    Sunshine Bay Beach, a tourist attraction perfect for enjoying nature and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break in Queenstown, Sunshine Bay Beach is well suited to some time outdoors, whether solo, as a couple, or with family.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Glenorchy view pointPark

    1.7 km · 3 min by car

    Glenorchy viewpoint, a natural space suitable for relaxation and enjoying the surrounding landscapes.

    Practical information

    The concierge’s wordFor a quiet break, head to Glenorchy view point: a natural spot ideal for unwinding and taking in the surrounding landscapes.

  • Sunshine Bay ReservePark

    3.4 km · 6 min by car

    Sunshine Bay Reserve, a park featuring green spaces and walking trails.

    Practical information

    The concierge’s wordFor a green break, head to Sunshine Bay Reserve for a gentle walk along the trails and a breather between plans in Queenstown.

  • Fernhill ReservePark

    4.6 km · 8 min by car

    Fernhill Reserve, a park providing green spaces for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Queenstown, Fernhill Reserve is well suited to a quiet stroll or a moment to unwind.

  • Wynyard Jump ParkPark

    4.9 km · 8 min by car

    Wynyard Jump Park, a park dedicated to outdoor activities and recreation.

    Practical information

    The concierge’s wordFor an outdoor break in Queenstown, Wynyard Jump Park suits an active moment between more relaxed parts of the day.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a private on-site parking is offered free of charge to guests, with both self-parking and valet service available depending on the booking platforms.

  • What are the check-in and check-out times at Rosewood Matakauri?

    Standard times indicate check-in from 2 PM and check-out until 11 AM, with flexibility possible depending on availability.

  • Can I check in early?

    Early check-in may sometimes be granted subject to availability on the day; it is recommended to request this in advance.

  • Can a late check-out be requested at Rosewood Matakauri?

    Late check-outs may be granted depending on hotel occupancy, possibly with an additional charge, to be confirmed with the reception.

  • Are airport transfers offered?

    Private transfers to the airport can be arranged upon request by the hotel or through the concierge, with additional costs depending on the type of vehicle.

Location & Access

  • How far is Rosewood Matakauri from the centre of Queenstown?

    The property is located approximately 7 km from the centre of Queenstown, which is a few minutes' drive along Glenorchy Road.

  • Where exactly is Rosewood Matakauri located in Queenstown?

    The lodge is situated at 569 Glenorchy Road, on the shores of Lake Wakatipu, in a natural setting to the west of Queenstown.

  • What is the distance between the hotel and the airport?

    The distance is approximately 25 km between the hotel and Queenstown International Airport, which is about a 20 to 25-minute drive depending on traffic.

  • How can I reach Rosewood Matakauri from the airport or the centre of Queenstown without a car?

    Access is mainly by car or taxi from the airport or the city centre, and the route follows the shore of Lake Wakatipu.

  • Is it possible to arrive at Rosewood Matakauri by helicopter?

    Helicopter transfers can be arranged to the lodge, with landing nearby, upon prior request and depending on the weather.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free throughout the property, accessible in the rooms and common areas for all guests.

  • How many rooms or suites does Rosewood Matakauri offer and what is their style?

    The lodge offers approximately 11 accommodations, mainly suites and villas with views of Lake Wakatipu and the surrounding mountains.

  • What amenities can be found in the suites at Rosewood Matakauri?

    The rooms generally feature premium bedding, underfloor heating, a seating area, some with a fireplace and large windows overlooking the alpine landscape.

  • How are the bathrooms in the rooms at Rosewood Matakauri equipped?

    The bathrooms are modern, often with separate bathtub and shower, luxury bath products, and bathrobes for guests.

  • Are there rooms or suites with a terrace or balcony facing Lake Wakatipu?

    Some villas and suites offer a private terrace or balcony with direct views of the lake and surrounding peaks.

Included Services

  • What type of breakfast is offered?

    Most rates include a complimentary full breakfast served in the restaurant, with à la carte options and crafted in a high-end style.

  • Is breakfast included in the room rate at Rosewood Matakauri?

    Breakfast, often included, is typically served each morning in the main restaurant, with set hours at the start of the day.

  • What basic services are included in the room rate (Wi-Fi, parking, breakfast)?

    Rates usually include Wi-Fi, parking, and a full breakfast; some packages may offer additional amenities.

  • Is daily housekeeping provided in the rooms at Rosewood Matakauri?

    Daily housekeeping is offered, with evening room preparation in this type of luxury lodge.

  • Is there a concierge service available at Rosewood Matakauri?

    A reception and concierge services are available for assistance, luggage, excursions, and special requests.

Dining

  • What style of cuisine is offered at the restaurant of Rosewood Matakauri?

    The main restaurant, The Dining Room, offers refined local cuisine for breakfast, lunch, and dinner, as well as children's menus.

  • Does the hotel have a bar or lounge for drinks?

    Yes, a bar and lounge are available on site, offering a selection of Central Otago wines and cocktails.

  • Are children's menus available at the restaurant of Rosewood Matakauri?

    The hotel restaurant offers menus suitable for children, with options for younger diners.

  • Can the restaurant accommodate vegetarian diets or food allergies?

    Specific diets such as vegetarian, gluten-free, or others can generally be accommodated upon prior request to the restaurant.

  • Can breakfast or dinner be taken in the room at Rosewood Matakauri?

    It is often possible to have breakfast or certain meals in the room, subject to the service in effect during the stay. Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Does Rosewood Matakauri have a spa on site?

    The lodge has an on-site spa, the Matakauri Spa, offering various massages, body and facial treatments.

  • Does the hotel have a swimming pool?

    Yes, an outdoor pool as well as an infinity pool are mentioned, with views of the surrounding landscape.

  • What wellness facilities (sauna, jacuzzi, gym) are available at Rosewood Matakauri?

    A sauna, a hot tub, and a gym are offered, allowing guests to enjoy comprehensive wellness facilities.

  • Can massages and personalised treatments be booked at the hotel spa?

    Massages and treatments can be booked à la carte at the spa, with various rituals and personalised treatments.

  • Is there a gym or fitness area at Rosewood Matakauri?

    A fitness centre is available, equipped for cardio and strength training, accessible to hotel guests.

Activities & Leisure

  • What outdoor activities are offered from Rosewood Matakauri?

    Guests can enjoy hiking, boating on the lake, as well as other outdoor activities organised from the hotel or nearby.

  • Can the hotel organise excursions or adventure activities in the Queenstown area?

    A ticketing and excursion organisation service is offered through the concierge to enjoy Queenstown and the surrounding region.

  • Is there an infinity pool or panoramic view pool at Rosewood Matakauri?

    An outdoor pool with a view, sometimes described as an infinity pool, is available for guests' relaxation.

  • Is Rosewood Matakauri suitable for a honeymoon or romantic stay?

    The lodge offers a setting particularly appreciated for romantic getaways or honeymoons, thanks to its views and high-end service.

Family & Kids

  • Does Rosewood Matakauri offer babysitting or childcare services?

    Childcare or babysitting services are mentioned, generally available upon request and at an additional cost.

  • What activities are suitable for families with children staying at Rosewood Matakauri?

    Activities such as easy hiking, boat rides, and certain excursions are suitable for families with children.

  • Is the hotel well-suited for families (children's menus, baby cots, activities)?

    Children's menus are available at the restaurant, and extra beds or baby cots can be provided depending on the type of accommodation.

  • Are there family suites or multi-bedroom villas at Rosewood Matakauri?

    Lodge and villa accommodations are particularly suitable for families seeking privacy and space, with multi-bedroom configurations available for some units.

Pets

  • Are pets allowed at Rosewood Matakauri?

    Pets are not permitted on the premises, except for service dogs.

  • Are service dogs allowed at Rosewood Matakauri?

    Only assistance animals are accepted, at no additional charge, in accordance with the establishment's usual policies.

Accessibility

  • Does the hotel have parking spaces and access for people with reduced mobility?

    Accessible parking spaces for people with reduced mobility are mentioned, as well as easy access to certain common areas.

  • Are there specially adapted rooms for wheelchair users at Rosewood Matakauri?

    Some rooms or spaces may be adapted for accessibility, but the precise details of the arrangements should be confirmed with the hotel. Contact the concierge to confirm the arrangements for the day.

  • Are the restaurants and common areas of Rosewood Matakauri easily accessible to disabled people?

    The main common areas are reported to be accessible, but the level of detailed accessibility may vary depending on the areas of the lodge. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the price range for a night at Rosewood Matakauri?

    Rates are high, often in a range of approximately 1,000 to 3,700 USD per night depending on the season, room category, and availability.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the type of rate and the period, with specific deadlines indicated at the time of booking.

  • Are there any local taxes to pay?

    Local taxes may apply according to New Zealand regulations and are generally included or specified at the time of booking.

  • What payment methods are accepted at Rosewood Matakauri?

    Major international credit cards are generally accepted for payment, including Visa, Mastercard, and other major bank cards.

  • Are there any special offers or packages for staying at Rosewood Matakauri?

    Special offers, packages, or seasonal promotions may be available, with specific inclusions such as meals or activities.

Sustainability

  • Does Rosewood Matakauri highlight integration with nature or a sustainable approach to its site?

    The establishment highlights its natural environment, with approximately 9 acres of native bush and access to the lake, promoting a respectful approach to the site.

  • Is the architecture of Rosewood Matakauri designed to integrate with the natural landscape?

    The buildings are designed to blend into the alpine and lakeside landscape, minimising visual impact in this preserved environment.

  • Do the activities offered at Rosewood Matakauri respect the local environment?

    The activities offered encourage respectful exploration of the native bush and the lake, such as hiking or boating, rather than heavy developments.

  • Does the hotel have environmental certifications or specific sustainability programmes?

    Detailed policies on water, waste, or energy management are not comprehensively presented on public platforms. Please contact the concierge to confirm the current arrangements.

The Concierge answers — Rosewood Matakauri

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Queenstown Airport and Rosewood Matakauri?

    The concierge can organise private car transfers to and from Queenstown Airport, as well as helicopter transfers on request, with pricing provided at the time of booking.

  • Is it possible to arrive at Rosewood Matakauri by helicopter from the airport or another lodge?

    The concierge can book a helicopter transfer, including a flight over the Southern Alps or a quick trip directly to the lodge, subject to availability and weather conditions.

  • Can you arrange daily transport between the hotel and the centre of Queenstown or the ski resorts?

    The concierge can book taxis, private drivers, and shuttles to reach the centre of Queenstown or the surrounding ski areas according to your schedule.

  • Can the concierge assist me in renting a car during my stay at Rosewood Matakauri?

    The concierge can assist in renting a car from local partners, with delivery possible to the airport or directly to the lodge depending on available options.

  • Can you organise a multi-day road trip from Queenstown to other luxury hotels in New Zealand?

    The concierge can plan a road trip itinerary in New Zealand, including stops at other Rosewood properties and partner luxury accommodations.

Restaurant Reservations

  • Can you reserve a table at The Dining Room restaurant at Rosewood Matakauri for dinner with a lake view?

    Reservations are made through the concierge, who can secure a table with a view at The Dining Room restaurant based on availability and desired timings.

  • Can the concierge recommend and book fine dining restaurants in Queenstown during my stay?

    The concierge can recommend and reserve the best fine dining tables in Queenstown, taking into account your culinary preferences and dietary restrictions.

  • Is it possible to arrange a personalised tasting menu with the chef at Rosewood Matakauri?

    Special requests are made through the concierge, who coordinates with the chef for vegetarian, vegan, gluten-free, or customised tasting menus.

  • Can you organise a private dinner or partial privatisation of the hotel restaurant?

    The concierge can privatise a section of the restaurant or a terrace for a romantic dinner or private event, depending on group size and availability.

Spa Bookings

  • How do I book a treatment or massage at Matakauri Spa during my stay?

    Reservations are made through the concierge or the spa, ideally in advance, to ensure the desired timing and type of treatment at Matakauri Spa.

  • Can you organise a couple's spa treatment with a romantic atmosphere at Rosewood Matakauri?

    The concierge can offer duo spa rituals, with simultaneous massages in the same room and romantic arrangements upon request.

  • Is it possible to design a multi-day wellness programme with the hotel spa?

    The concierge can plan a multi-day wellness programme, including spa treatments, yoga sessions, and relaxing activities according to your goals.

  • Can the concierge help me organise my spa treatments around my excursions and activities?

    The concierge can advise on the best times to enjoy the spa before or after outdoor activities and manage last-minute changes based on availability.

Excursions & Cultural Visits

  • Can you organise a private day trip from Rosewood Matakauri to iconic natural sites?

    The concierge can arrange private excursions in the Queenstown region, to Glenorchy, Milford Sound, or Central Otago, with an English or French-speaking guide upon request.

  • Is it possible to organise a vineyard tour of Central Otago departing from the hotel?

    The concierge can book wine tastings and vineyard visits in Central Otago, with a private driver for the round trip from the lodge.

  • Does the concierge offer guided tours of Queenstown and local cultural experiences?

    The concierge can recommend cultural tours, visits to Queenstown, and meetings with local artisans, adapting the duration and walking level.

  • Can you book a helicopter flight over the Southern Alps or Milford Sound from Rosewood Matakauri?

    The concierge can organise helicopter excursions to the glaciers or Milford Sound, sometimes including a mountain landing, depending on weather and available providers.

Special Occasions

  • Can you organise a romantic marriage proposal at Rosewood Matakauri with special decoration?

    The concierge can arrange a romantic setup in the room or villa, with flowers, champagne, and petals, as well as a private dinner for a marriage proposal.

  • Is it possible to celebrate a birthday or special occasion with a private event at the hotel?

    The concierge can coordinate the organisation of a birthday or intimate celebration, including a personalised cake, music, and photographer upon request.

  • Can the concierge personalise a honeymoon stay at Rosewood Matakauri?

    The concierge can assist in planning a honeymoon stay with special touches, surprises in the room, and tailored activities for the couple.

Shopping & Luxury Services

  • Can you recommend high-end shopping locations in Queenstown with transport from the hotel?

    The concierge can recommend the best boutiques in Queenstown for luxury fashion, outdoor gear, and souvenirs, and arrange a driver for shopping.

  • Is it possible to book a personal shopper for a shopping session in Queenstown?

    The concierge can offer a personal shopper service or local stylists, depending on the availability of partners in the city, for a tailored shopping experience.

Family Activities

  • Can the concierge organise child-friendly activities departing from Rosewood Matakauri?

    The concierge can suggest and book child-friendly activities, such as lake cruises, tobogganing, easy hikes, and visits to local farms.

  • Can you help me organise a full day of activities for a family with young children?

    The concierge can plan a complete family day, including outdoor activities, suitable meals, and evening babysitting arrangements.

Personalized Experiences

  • Can you design a customised activity programme for a three-day stay at Rosewood Matakauri?

    The concierge can create a tailored itinerary including adventure activities, relaxation at the lodge, and gastronomic experiences based on your interests.

  • Is it possible to book a private photographer for a shoot around Rosewood Matakauri?

    The concierge can arrange a private photo shoot in the landscapes surrounding the lodge, with a professional photographer and transport included if necessary.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits