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5★ · Firenze

Portrait Firenze

Firenze

4.84.8/5299 reviews · Google rating

Hotel 5-star in Firenze, in the heart of Firenze, featuring personalised service, contemporary Italian design and an intimate atmosphere.

Is Portrait Firenze well located for exploring Florence on foot?

Yes. The hotel is in the heart of Florence, with easy access to major landmarks and the streets of the historic centre.

It suits a stay largely on foot, with the option to return to the hotel easily between visits.

When is the most affordable time to stay in Florence?

Rates vary with the season, local events and room category. The busiest periods are often the most expensive.

For a softer budget, it helps to compare several dates and check the booking conditions at the time of reservation.

Does Portrait Firenze offer breakfast or aperitivo with a view?

Yes. A stay can include breakfast by the Arno, in a calm atmosphere in the morning.

Later in the day, an aperitivo with a view over Florence is also a natural experience from such a central address.

A word from the Concierge

Portrait Firenze through the Concierge's eyes

Portrait Firenze is a 5★ hotel located in the heart of Florence, Italy. This establishment is close to iconic landmarks, providing easy access to local attractions. The atmosphere is elegant and intimate, perfect for travelers seeking comfort and refinement. The decor highlights contemporary Italian style, creating a warm and welcoming environment.

What sets Portrait Firenze apart is its meticulous attention to detail and personalized service. Guests appreciate the authentic hospitality and attentive staff, who strive to meet every need. The hotel positions itself as a popular destination for romantic getaways or business trips, thanks to its sophisticated ambiance and quality amenities.

Before you go, it's good to know that the hotel attracts a diverse clientele, from couples to professionals. The ideal time to visit Florence is in spring and autumn when the weather is pleasant. The central location allows for easy exploration of the city on foot, which is a plus for visitors.

_My tip from the Concierge: remember to book your museum visits in advance, demand is high during peak season._

Why choose Portrait Firenze?

Portrait Firenze is an exceptional address in Firenze, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Fully Refundable if cancelled before 07/08/2026

Free cancellation up to 72 hours before arrival

Pets

Pets are welcome (50 € fee).

Pet fee: EUR 50 per accommodation per stay

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.8 / 5 · 299 reviews

5/5Chia Wei

The hotel is incredibly exquisite and high-end. The entire staff is not only well-groomed and handsome but also polite, chivalrous, and warm, making us feel exceptionally comfortable. It is truly a rare gem among…

5/5Rawan Al Megbel

It’s hard to rate a hotel perfectly, but Portrait Firenze comes very close. Everything felt seamless and thoughtfully done. The welcome was outstanding. Modou greeted us warmly, spoke our language, and was genuinely…

5/5alessandro di paola

A truly beautiful experience. From the very first moment, you genuinely feel at home. The team is outstanding: always present yet never intrusive, incredibly attentive to every single detail, and able to anticipate…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Portrait Firenze?

    Check-in generally starts at 3 PM and check-out is until 12 PM, according to information provided by the hotel and major booking sites.

  • Can I check in early?

    Early check-in may sometimes be offered depending on availability; it is recommended to request it in advance at the time of booking.

  • Is it possible to have a late check-out at Portrait Firenze?

    A late check-out may be granted depending on occupancy, often for an additional fee; the request should be made at the reception the day before departure.

  • Is the hotel reception open 24/7 for late arrivals?

    The reception at Portrait Firenze is open 24 hours a day, allowing for late arrivals and continuous assistance throughout the stay.

  • What documents are required upon arrival to check in at Portrait Firenze?

    Check-in formalities generally include an ID, a credit card for guarantee, and the booking confirmation, as in most 5-star hotels in Florence.

Location & Access

  • What is the distance between the hotel and the airport?

    Florence Peretola Airport is located about 8 to 10 km from Portrait Firenze, which is approximately 20 to 30 minutes by car depending on traffic.

  • Where is Portrait Firenze located in Florence?

    Portrait Firenze is located at Lungarno degli Acciaiuoli 4, just a few meters from the Ponte Vecchio, in the historic centre of Florence.

  • What is the distance between Portrait Firenze and Santa Maria Novella train station?

    The hotel is about a 15-minute walk from Firenze Santa Maria Novella train station, or a few minutes by taxi depending on traffic.

  • Is the area around Portrait Firenze considered a good place to stay in Florence?

    Portrait Firenze is in the heart of the historic centre, in one of the most sought-after and touristy areas of Florence, immediately near the Ponte Vecchio.

  • Can the main monuments of Florence be visited on foot from Portrait Firenze?

    Main sites such as the Uffizi, the Duomo, and the Palazzo Pitti are accessible on foot within a few minutes from the hotel, making it a central starting point for visits.

  • What is the safest or most recommended area to stay in Florence around the Portrait Firenze?

    Contact the concierge to confirm the arrangements of the day.

Rooms & Amenities

  • How many rooms does the Portrait have?

    The Portrait Firenze has approximately 37 studios and suites, all designed in a boutique and contemporary style, according to consistent information from the hotel and major guides.

  • What types of rooms and suites are offered at the Portrait Firenze?

    The accommodations are divided between studios and various categories of suites, including some family suites and suites with views of the Arno.

  • What amenities can be found in the rooms at the Portrait Firenze?

    The rooms are equipped with air conditioning, flat-screen television, minibar or refrigerator, seating area, and high-end private bathroom.

  • Do the rooms at the Portrait Firenze offer a view of the Arno or the Ponte Vecchio?

    Some categories, such as river view suites, offer a direct view of the Arno and the Ponte Vecchio, which is highly appreciated by travellers.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is offered throughout the hotel, including in the rooms and common areas, according to major booking sites and customer reviews.

  • Does the Portrait Firenze offer family or connecting rooms?

    Family rooms and suites that can accommodate multiple people are available, some with separate spaces for added comfort.

Billing & Policies

  • Portrait Firenze prices: what is the average price for a night at the Portrait Firenze?

    Prices vary by season, but rooms generally start around €500 per night, with a frequent range exceeding €1,000 for certain categories and periods.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate and the booking channel; some offers are flexible up to a certain date, while others are non-refundable.

  • Are there any city taxes to pay?

    A municipal tourist tax is applied in Florence and is generally paid directly to the hotel in addition to the room rate.

  • What payment methods are accepted at Portrait Firenze?

    Portrait Firenze generally accepts major international credit and debit cards for payment of the stay and extras.

  • What is the best time of year to benefit from lower rates at Portrait Firenze?

    Rates vary significantly by season; periods outside of holidays, long weekends, and the high summer season are often more advantageous for staying in Florence.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet and à la carte form, with continental, Italian, full, vegetarian, vegan, gluten-free, and American options, highly rated by customers.

  • Portrait Firenze breakfast: is breakfast served as a buffet or à la carte?

    The Portrait Firenze generally serves breakfast in buffet form in the restaurant and may also offer à la carte service, depending on the package booked.

  • What is the restaurant at Portrait Firenze and what type of cuisine is served there?

    The main restaurant is Caffè dell’Oro, a contemporary Italian bistro with a view of the Arno, offering refined local and international cuisine.

  • Can outside guests come for lunch or dinner at Caffè dell’Oro at Portrait Firenze?

    Caffè dell’Oro is open for breakfast, lunch, and dinner; specific hours may vary depending on the season and days of the week.

  • What is the average price of a meal or an aperitif at the restaurant or bar of Portrait Firenze?

    Contact the concierge to confirm the day's details.

Spa & Wellness

  • Does the hotel have a pool?

    The hotel does not have an indoor or outdoor pool, but guests can access massage and wellness services through partners and activities offered.

  • Does Portrait Firenze have a spa or massage services?

    Portrait Firenze offers massages and treatments upon request, often arranged in-room or through external spa partners, bookable via the concierge.

  • Can one book a couple's massage or wellness treatments at Portrait Firenze?

    Couple massages and various types of treatments can be booked through the hotel, depending on the services available at the desired time.

Activities & Leisure

  • What activities and experiences are offered by Portrait Firenze during the stay?

    Guests report the possibility of cooking classes, walking tours, guided cultural visits, bike rentals, and artistic activities offered through the hotel.

  • Is Portrait Firenze one of the best hotels with a view in Florence?

    The location by the Arno and near the Ponte Vecchio offers a highly sought-after view of Florence, often cited among the most beautiful hotel views in the city.

  • Does the hotel offer guided tours or excursions to discover Florence and Tuscany?

    Walking tours of the city, bike tours, cooking classes, and local cultural experiences can be arranged with the help of the concierge.

  • What is the best view of Florence easily accessible from Portrait Firenze?

    Contact the concierge to confirm the day's details.

Family & Kids

  • Is Portrait Firenze suitable for families with children?

    Family suites and options accommodating multiple guests are available; descriptions mention configurations suitable for stays with children.

  • Can a babysitting service be requested at Portrait Firenze?

    A childcare or babysitting service may sometimes be offered through external providers; it is advisable to check availability with the hotel prior to the stay.

  • Are baby cots or extra beds available for children at Portrait Firenze?

    Baby cots and, subject to availability, extra beds can be provided upon prior request for young children.

Pets

  • Are pets allowed at Portrait Firenze?

    Pets, including dogs up to approximately 20 kg, are accepted at Portrait Firenze according to information from the Hotel Guru Guide and the hotel, generally upon prior request.

  • Are there restrictions or additional fees for pets at Portrait Firenze?

    Specific conditions (size, weight, and behaviour) and possible additional fees may apply for pets; these details should be confirmed directly with the hotel.

  • Can pets access the restaurants and common areas of Portrait Firenze?

    Pets are usually not allowed in certain areas such as the restaurant or breakfast zones, unless stated otherwise; it is best to check on-site.

Accessibility

  • Does Portrait Firenze have elevators to access the rooms?

    Portrait Firenze has elevators to access the floors and facilitate movement within the hotel.

  • Does Portrait Firenze offer rooms suitable for guests with reduced mobility?

    Some rooms may be more suitable for guests with reduced mobility; it is advisable to specify accessibility needs when booking.

  • Is the area around Portrait Firenze easily accessible by wheelchair?

    The immediate surroundings of the hotel are located in the cobbled historic centre, which may present accessibility constraints for wheelchairs outdoors.

Included Services

  • Does the hotel have parking?

    The hotel does not have private on-site parking according to major platforms; paid external parking or valet services may be offered nearby.

  • What are the basic services included in the room rate at Portrait Firenze?

    Portrait Firenze generally includes Wi-Fi, access to the concierge, and room service among its standard services; other amenities may incur additional charges.

  • Does the hotel have a concierge service dedicated to special requests?

    A dedicated concierge service, available 24/7, assists with restaurant reservations, tours, transfers, and special requests.

  • Does Portrait Firenze offer a free shuttle service to the airport or train station?

    Contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    Private transfers to the airport can be arranged upon request, usually for an additional fee, through the hotel concierge.

Sustainability

  • Does Portrait Firenze implement specific actions for sustainability or eco-responsibility?

    Contact the concierge to confirm the arrangements for the day.

  • Are eco-friendly or refillable bath products offered in the bathrooms of Portrait Firenze?

    Contact the concierge to confirm the arrangements for the day.

  • Does Portrait Firenze offer a towel reuse programme and energy consumption reduction?

    Contact the concierge to confirm the details for the day.

The Concierge answers — Portrait Firenze

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Florence airport and the Portrait Firenze?

    The concierge can organise a private transfer by car or van between Florence Peretola airport and the Portrait Firenze, with personalised welcome and luggage assistance.

  • Is it possible to book a private driver for the day to visit Tuscany from the hotel?

    The concierge can book a private driver for the day to explore the Tuscan countryside, with a customised itinerary and stops at villages or vineyards of your choice.

  • Can you book a taxi for my journeys between the Portrait Firenze and Santa Maria Novella station?

    The concierge can recommend and book reliable taxi services to and from Firenze Santa Maria Novella station, with schedules tailored to your train.

  • Can the concierge help me rent a bicycle or an electric bike to visit Florence?

    The concierge can arrange the rental of classic or electric bikes delivered directly to the hotel, allowing you to explore Florence at your own pace.

  • Can you arrange a round-trip transfer for the day from Florence to Siena or Pisa?

    The concierge can organise a private transfer to other Tuscan cities such as Siena, Pisa, or Lucca, with a return on the same day if desired.

Restaurant Reservations

  • Can you book a restaurant with a panoramic view of Florence for dinner?

    The concierge can recommend sought-after tables with views of the Arno or the Duomo and make reservations according to your culinary preferences.

  • Can you find me a traditional Tuscan trattoria near the hotel?

    The concierge can suggest a selection of typical trattorias close to the Portrait Firenze and confirm a table for lunch or dinner.

  • Can you recommend and book the restaurants that VIPs usually go to in Florence?

    The concierge can indicate the addresses frequented by VIPs in Florence and attempt to secure a reservation based on availability.

  • Is it possible to book a tasting menu with wine pairings at a fine dining restaurant recommended by the hotel?

    The concierge can arrange a tasting menu with food and wine pairings at fine dining restaurants partnered with the Lungarno Collection.

Spa Bookings

  • Can you organise a massage or spa treatments at a partner establishment near the Portrait Firenze?

    The concierge can book massages and treatments at partner spas located nearby, with transfers if necessary.

  • Is it possible to book a complete wellness package (massages, treatments, spa) through the hotel?

    The concierge can arrange a complete wellness ritual including massage, facials, and access to an external spa's facilities.

  • Can you recommend a romantic spa for a couples massage in Florence?

    The concierge can suggest spas suitable for couples and book slots for duo massages.

Excursions & Cultural Visits

  • Can you book a private guided tour of the main museums in Florence from the Portrait Firenze?

    The concierge can obtain skip-the-line tickets and private guided tours for the Uffizi, Palazzo Pitti, or the Accademia Gallery.

  • Is it possible to organise a tour of the most beautiful viewpoints in Florence with a guide?

    The concierge can arrange a guided tour of the most stunning viewpoints in Florence, including Piazzale Michelangelo and panoramic rooftops.

  • Can you organise a day trip to the Chianti vineyards with wine tasting?

    The concierge can book wine tours in Chianti or Brunello, including cellar visits and private tastings.

  • Can the concierge find a French-speaking guide for a private tour of the historic centre?

    The concierge can arrange for French or English-speaking guides specialised in the history of Florence for tailored walking tours.

Special Occasions

  • Can you prepare a romantic setup in the room for a marriage proposal?

    The concierge can organise a romantic room decoration with flowers, champagne, and treats for a marriage proposal or anniversary.

  • Is it possible to organise a private photo shoot in Florence to celebrate an anniversary or honeymoon?

    The concierge can coordinate a private photo shoot in and around the hotel with a professional photographer.

  • Can you deliver a personalised birthday cake and flowers to my suite?

    The concierge can order personalised pastries and bouquets to be delivered to the room to celebrate an occasion.

Shopping & Luxury Services

  • Can you organise a private shopping session in the luxury boutiques near the Portrait Firenze?

    The concierge can arrange private shopping sessions in the luxury boutiques of the Lungarno Collection or nearby, with a stylist available upon request.

  • Can you suggest a route of Florentine artisan workshops for high-end shopping?

    The concierge can recommend Florentine artisans (leather, goldsmithing, paper) and plan a route of high-end craft boutiques.

Family Activities

  • Can you recommend activities in Florence suitable for children staying at Portrait Firenze?

    The concierge can suggest child-friendly activities, such as cooking classes, fun museum tours, or creative workshops.

  • Is it possible to book a special family guided tour to discover Florence with children?

    The concierge can arrange a specialised guide for interactive tours of the historic centre suitable for families.

Personalized Experiences

  • Can you design a customised itinerary for a two-day stay in Florence focused on art and gastronomy?

    The concierge can create a personalised itinerary based on your interests (art, fashion, gastronomy) with reservations and transport included.

  • Is it possible to book a private Tuscan cooking class through the hotel?

    The concierge can organise a private cooking class with a local chef, potentially focusing on traditional Tuscan cuisine.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits