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5★ · Cusco

Palacio Nazarenas

Nazarenas 223, Cusco 08002, Pérou, Cusco

4.84.8/5369 reviews · Google rating
  • Former convent in the heart of Cusco
  • Close to Plaza de Armas
  • Intimate, peaceful atmosphere
  • Historic character with a modern feel

Hotel 5-star in Cusco, 158 m from Cathédrale Notre-Dame-de-l'Assomption de Cuzco, featuring 24-hour concierge, bar and turndown service.

Where is Palacio Nazarenas located in Cusco?

Palacio Nazarenas is set in Cusco’s historic centre, close to Plaza de Armas.

The location makes several key sights easy to reach on foot, while keeping a calmer atmosphere on your return.

Is Palacio Nazarenas a good option for staying near Plaza de Armas?

Yes, if you want to combine walkable sightseeing with a setting that feels calmer than the immediate bustle of the square.

It suits travellers who want to explore old Cusco without relying on transport for every outing.

Is there a restaurant at Palacio Nazarenas?

Yes, the hotel has a restaurant, a bar, a lounge and breakfast service.

On site, Senzo focuses on Andean cuisine, with a bar for a more informal moment.

A word from the Concierge

Palacio Nazarenas through the Concierge's eyes

Palacio Nazarenas, a 5★ hotel, is located in Cusco, Peru. This hotel, a former convent, is near the Plaza de Armas. It offers a unique atmosphere, blending history and modernity. Listed in The World's 50 Best Hotels 2025, this establishment attracts travelers seeking a refined stay.

What sets this hotel apart is its intimate ambiance and personalized service. Guests appreciate the peaceful setting, ideal for recharging after a day of exploration. The common areas are elegantly decorated, creating a warm atmosphere. Palacio Nazarenas positions itself as a peaceful haven in the heart of Cusco.

Before you go, know that this hotel is perfect for couples and luxury-seeking travelers. The dry season, from May to September, is ideal for visiting the area. Excursions to Machu Picchu and other historical sites are easily accessible from the hotel.

_My tip from the Concierge: remember to book your tours in advance, as spots for tourist sites fill up quickly._

Why choose Palacio Nazarenas?

Palacio Nazarenas is an exceptional address in Cusco, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Former convent in the heart of Cusco
  • Close to Plaza de Armas
  • Intimate, peaceful atmosphere
  • Historic character with a modern feel
  • Listed in The World's 50 Best Hotels 2025

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

4 on-site dining venues.

  • Restaurante Senzo

    Restaurant

    Highlights

    • pratos dos Andes
    Practical information

    The concierge’s wordAt Senzo, go for Andean flavors: just the right table to taste the best of Palacio Nazarenas’ spirit.

  • Bar Senzo

    Bar

    Highlights

    • cocktails junto à piscina
    Practical information

    The concierge’s wordFor an easy moment to slip into your day, head to Bar Senzo: cocktails by the pool, an ideal setting to unwind.

  • Senzo Restaurant

    Restaurant

    Highlights

    • Andean cuisine
    Practical information

    The concierge’s wordAt Senzo, go for the Andean cuisine: a lovely way to taste the spirit of Palacio Nazarenas without leaving the hotel.

  • Senzo Bar

    Bar

In the press

Distinctions & affiliations

Rankings
World's 50 Best Hotels

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome (101.76 € fee).

Pets are allowed on request. Additional charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Nazarenas 223, Cusco 08002, Pérou

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 369 reviews

5/5Elaina Al-Nimri

Truly one of the best hotels we’ve ever stayed - the attention to detail and care of the staff was exceptional. Everyone was eager to help, and it never felt like they were put off by a single request. Our butler…

5/5John Kling (JD)

Simply amazing! Nothing, and I mean nothing, is lacking at this hotel. The staff is amazing. The rooms are sumptuous. The service can't be beat. Highly, highly recommended.

5/5Gio Gio

Gorgeous historic property in the most wonderful and quiet location: attention to detail, large suites, oxygen pumped into the rooms, fantastic restaurant and most attentive staff: we loved all the internal courtyards…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Inka MuseumTourist attraction

    134 m · 2 min walk

    History museum a two-minute walk away, showcasing artifacts and exhibitions on Inca culture.

    Practical information

    The concierge’s wordA 2-minute walk away, the Inka Museum offers an easy cultural pause between strolls, perfect for getting a better feel for Inca culture.

  • Twelve Angled StoneTourist attraction

    143 m · 2 min walk

    Tourist attraction just two minutes' walk away, known for its unique Inca architecture and precisely carved stones.

    Practical information

    The concierge’s wordA 2-minute walk away, take a short detour to Twelve Angled Stone for a quick pause between visits and a closer look at the precision of Inca architecture.

  • Cathédrale Notre-Dame-de-l'Assomption de CuzcoChurch

    158 m · 2 min walk

    Religious building two minutes' walk away, showcasing an example of colonial architecture.

    Practical information

    The concierge’s wordFor a quiet break, head to Cusco Cathedral, a 2-minute walk away, and take in its colonial architecture.

  • Mirador de Sán CristobalObservation deck

    321 m · 4 min walk

    Observation deck a four-minute walk away, providing a panoramic view of the city of Cusco.

    Practical information

    The concierge’s wordA 4-minute walk away, Mirador de Sán Cristobal is an ideal end-of-day pause to take in Cusco at a glance.

  • Calle 7 BorreguitosTourist attraction

    324 m · 4 min walk

    Tourist attraction four minutes' walk away, providing a cultural and historical experience of the area.

    Practical information

    The concierge’s wordA 4-minute walk away, Calle 7 Borreguitos offers a cultural and historical pause, ideal for a calm stroll between two highlights in Cusco.

  • LIMBUS RESTOBARObservation deck

    342 m · 4 min walk

    Restaurant a four-minute walk away, providing a panoramic view of the city of Cusco.

    Practical information

    The concierge’s wordFor a scenic break over Cusco, head to LIMBUS RESTOBAR, a 4-minute walk away, especially toward the end of the day.

  • Sapantiana AqueductTourist attraction

    364 m · 4 min walk

    Historical aqueduct a four-minute walk away, showcasing an ingenious achievement of Inca architecture.

    Practical information

    The concierge’s wordA 4-minute walk away, Sapantiana Aqueduct makes a short break to admire the ingenuity of Inca architecture, ideal between two visits in Cusco.

  • Plaza RegocijoTourist attraction

    404 m · 5 min walk

    City park five minutes' walk away, providing a relaxing space in the heart of Cusco.

    Practical information

    The concierge’s wordFor a calm break in the heart of Cusco, head to Plaza Regocijo, a 5-minute walk away, ideal for catching your breath between visits.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Plaza de ArmasSquare

    271 m · 3 min walk

    Plaza de Armas, the central square of Cusco, a gathering place and venue for cultural events.

    Practical information

    The concierge’s wordA 3-minute walk away, Plaza de Armas is ideal for taking the pulse of Cusco, especially late in the day or during a cultural event.

  • Place San BlasPark

    306 m · 4 min walk

    Park four minutes' walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordA 4-minute walk away, Place San Blas offers a green break that's ideal for unwinding and enjoying a moment in nature.

  • Plaza Túpac AmaruPark

    1.4 km · 17 min walk

    Park located 1437 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break away from the city's pace, Plaza Túpac Amaru offers a simple moment to unwind and enjoy nature.

  • Óvalo de PachacutecPark

    2.1 km · 4 min by car

    Óvalo de Pachacutec, a park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Cusco, head to Óvalo de Pachacutec when you feel like slowing down and enjoying a quiet moment.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Marché San PedroMarket

    897 m · 11 min walk

    Market 897 meters away, featuring a variety of local and artisanal products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Palacio Nazarenas?

    Check-in generally takes place in the afternoon and check-out in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Can I request an early check-in?

    It is possible to request early access to the room subject to availability and sometimes additional charges. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a late check-out service?

    A late departure may be offered depending on the availability of suites and the hotel's schedule. Please contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    A private transfer service can be arranged between Cusco airport and the hotel for an additional fee. Please contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Palacio Nazarenas located in Cusco?

    Palacio Nazarenas is located in the historic centre of Cusco, on Plazoleta Nazarenas, a few hundred metres from Plaza de Armas.

  • What is the distance between the hotel and the airport?

    Alejandro Velasco Astete International Airport is approximately 15 minutes by car from the hotel depending on traffic.

  • Is Palacio Nazarenas well located for visiting the historic centre of Cusco?

    The hotel is ideally situated within walking distance of many historical sites, including Plaza de Armas and the Inka Museum.

  • In which neighbourhood of Cusco is Palacio Nazarenas located and is it a good area to stay?

    Palacio Nazarenas is located in the Centro Histórico neighbourhood of Cusco, considered one of the best areas to stay near the main attractions.

  • What is the setting around Plazoleta Nazarenas where the hotel is located?

    The hotel is housed in a former palace on Plazoleta Nazarenas, adjacent to the Belmond Hotel Monasterio, in a calm and heritage-rich environment.

Rooms & Amenities

  • What type of rooms and suites are offered at Palacio Nazarenas?

    Palacio Nazarenas offers only suites, divided into different categories, providing a high level of comfort and services in a heritage setting.

  • What amenities can be found in the hotel suites (bedding, bathroom, comfort)?

    The suites generally feature high-end amenities such as luxury bedding, spacious bathrooms, and personalised services. Please contact the concierge to confirm the details for the day.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the hotel and accessible in the rooms and common areas.

  • Do the suites at Palacio Nazarenas offer particular views of Cusco or the hotel patios?

    Some suites may offer views of the patios, gardens, or rooftops of Cusco, depending on the category booked. Please contact the concierge to confirm the details for the day.

  • What level of luxury does Palacio Nazarenas belong to and which hotel chain is it affiliated with?

    Palacio Nazarenas is a five-star luxury hotel belonging to the Belmond collection, known for its high level of service.

  • Does the hotel have a swimming pool?

    The hotel features an outdoor infinity pool, surrounded by gardens and a relaxation area for guests.

  • Does the hotel have parking?

    The hotel does not appear to offer private parking on site, as the historic centre is not well-suited for parking. Please contact the concierge to confirm the details for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is typically served in the hotel restaurant and may include a buffet or à la carte service with Andean specialities.

  • What is the main restaurant of Palacio Nazarenas and what type of cuisine is served there?

    The Senzo restaurant at Palacio Nazarenas serves quality Andean cuisine for breakfast, lunch, and dinner.

  • Does the hotel have a bar or beverage service near the pool?

    A bar located near the pool offers refreshing drinks and snacks, allowing guests to fully enjoy the outdoor space.

  • Can I have my meals or breakfast in my room at Palacio Nazarenas?

    Room service is available, allowing guests to have meals or breakfast in their suite.

  • What do customers say about the quality of dining at Palacio Nazarenas?

    Customers mention excellent quality of dining, both for breakfast and other meals served at the hotel.

Spa & Wellness

  • Does Palacio Nazarenas have a spa and what types of treatments are offered?

    The hotel houses Hypnôze Spa, offering a range of comprehensive treatments, from massages to facials, in a soothing setting.

  • What relaxation or wellness spaces are available in the hotel besides the spa?

    The outdoor pool and the hotel gardens provide a pleasant setting for relaxation, in addition to the spa services.

  • Does the spa offer treatments suitable for altitude sickness or fatigue from excursions?

    Specific treatments may be offered to aid adaptation to altitude and rest after excursions. Please contact the concierge to confirm the day's options.

  • Does Palacio Nazarenas offer personalised wellness experiences in addition to spa treatments?

    As a luxury establishment, personalised wellness services can be arranged upon request in addition to the spa.

Activities & Leisure

  • What activities can be done in the immediate vicinity of Palacio Nazarenas?

    Palacio Nazarenas is close to many cultural sites in Cusco, making it easy to organise city tours and museum visits.

  • Is the hotel well located for organising excursions to the Sacred Valley and Machu Picchu?

    Thanks to its central location, the hotel serves as a convenient starting point for excursions to the Sacred Valley and Machu Picchu.

  • Does the hotel offer concierge services for organising excursions and visits?

    Concierge services are available to advise and organise cultural visits and activities around Cusco.

  • Is Palacio Nazarenas suitable for a relaxing stay after intensive sightseeing days?

    The calm atmosphere of the hotel and its gardens make it a suitable place for rest after days of visiting Cusco and the surrounding area.

Family & Kids

  • Is Palacio Nazarenas suitable for family stays with children?

    The spacious suites can accommodate families, but it is advisable to check the exact capacities and possible configurations. Please contact the concierge to confirm the day's options.

  • What family activities are easily accessible from the hotel?

    For families, the central location allows for quick access to child-friendly activities in the historic centre of Cusco.

  • Does the hotel offer specific services for families (schedules, organisation)?

    Personalised services can be arranged for families, such as flexible timings for certain services. Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Palacio Nazarenas?

    Pets are allowed at Palacio Nazarenas subject to prior request and conditions, possibly with additional fees.

  • What are the specific conditions for bringing a pet to the hotel?

    The exact policy for accommodating pets varies depending on the size and type of animal. Contact the concierge to confirm the arrangements for the day.

  • Are additional fees charged for pets at Palacio Nazarenas?

    The hotel may apply additional fees for the stay of pets, according to the current policy.

Accessibility

  • Is Palacio Nazarenas suitable for people with reduced mobility?

    Some areas of the hotel may offer easier access, but the historic configuration of the building may limit full accessibility. Contact the concierge to confirm the arrangements for the day.

  • Are the hotel's common areas easily accessible by wheelchair?

    The interior paths run around patios and gardens; it is advisable to check the specific facilities for wheelchairs. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer special facilities for guests with specific accessibility needs?

    Specific arrangements may be offered for certain needs, but must be confirmed prior to the stay. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the average price level for a stay at Palacio Nazarenas compared to other hotels in Cusco?

    Palacio Nazarenas is part of Belmond, and the rates reflect its positioning as a luxury palace in South America.

  • Are the prices at Palacio Nazarenas comparable to those of other luxury Belmond hotels in Peru?

    The prices of the suites vary according to category, season, and offers, with a high-end positioning among luxury hotels in Peru.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the rate type and booking conditions, including through Belmond or online agencies. Please contact the concierge to confirm the current terms.

  • Are there any local taxes to pay?

    In addition to the room rate, local taxes may apply according to current Peruvian regulations. Please contact the concierge to confirm the current terms.

  • Which hotel group does Palacio Nazarenas belong to and what other Belmond hotels are there in Peru?

    Belmond is an international hotel group that includes Palacio Nazarenas, Hotel Monasterio in Cusco, Miraflores Park in Lima, and other luxury establishments.

Sustainability

  • Does the hotel engage in actions to preserve the historical heritage of Cusco?

    Palacio Nazarenas occupies a restored historic palace, which involves particular attention to the architectural heritage of Cusco.

  • Does Palacio Nazarenas follow a responsible tourism approach within the Belmond group?

    Belmond promotes a responsible approach to luxury tourism, including respect for local communities and the enhancement of Andean culture. Please contact the concierge to confirm the current terms.

  • How does the renovation of the historic Nazarenas palace contribute to the preservation of cultural heritage?

    The restoration and renovation of the former palace incorporate the safeguarding of original architectural elements, contributing to the cultural sustainability of the site.

  • Does the hotel implement specific environmental practices regarding energy or water management?

    Resource and service management follows the standards of an international luxury hotel, with increasing attention to sustainable practices. Please contact the concierge to confirm the current terms.

The Concierge answers — Palacio Nazarenas

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cusco airport and Palacio Nazarenas?

    The concierge can organise a private transfer by vehicle with a driver between Cusco airport and Palacio Nazarenas, as well as transfers to the train station or bus terminal, according to your travel schedule.

  • Is it possible to book a chauffeur at disposal to explore Cusco and the Sacred Valley?

    The concierge can book a chauffeur service at your disposal for the day to visit the main sites of the Sacred Valley or Cusco, with itineraries tailored to your interests.

  • Can the concierge help me organise train transport to Machu Picchu?

    The concierge can coordinate train tickets and the corresponding transfers between the hotel and the Poroy or Ollantaytambo stations for your journeys to Machu Picchu.

  • Can you book reliable taxis for my evening outings in Cusco?

    It is recommended to ask the concierge to book reliable and vetted taxis for your night-time travels in Cusco, to ensure comfort and safety.

  • How can I organise transfers to the main archaeological sites around Cusco with the concierge?

    The concierge can offer transfer options combining private vehicles and guides to reach various archaeological sites around Cusco with ease.

Restaurant Reservations

  • Can you reserve a table at the Senzo restaurant of Palacio Nazarenas?

    Reservations are made through the concierge, who can secure a table at the Senzo restaurant of Palacio Nazarenas for lunch or dinner according to your preferences.

  • Can the concierge recommend and book fine dining restaurants in Cusco?

    The concierge can suggest and reserve fine dining restaurants located near the Plaza de Armas and in the historic centre of Cusco, taking into account your budget and preferred cuisine style.

  • Is it possible to organise a personalised romantic dinner through the concierge?

    It is recommended to ask the concierge to arrange romantic dinners with special decoration and personalised menu in the hotel’s spaces or at the restaurant.

  • Can you organise a private tasting of Andean cuisine in the hotel or in Cusco?

    The concierge can organise private culinary experiences, such as tastings of Andean cuisine, in collaboration with the hotel’s restaurant team.

Spa Bookings

  • How can I book a treatment at the Hypnôze Spa of Palacio Nazarenas?

    Reservations are made through the concierge for Hypnôze Spa treatments, which can offer massages, facials, and wellness rituals at available times.

  • Can you help me organise a wellness programme over several days at the hotel spa?

    The concierge can assist in planning a wellness journey over several days by booking various spa treatments and coordinating your schedule with your excursions.

  • Can the concierge recommend spa treatments for altitude sickness?

    It is recommended to inform the concierge of your specific needs in order to book suitable treatments to alleviate altitude sickness or travel fatigue.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the historic centre of Cusco?

    The concierge can organise private guided tours of Cusco, including the Plaza de Armas, the San Blas neighbourhood, and the main museums, with an official French or English-speaking guide.

  • How can the concierge help me organise an excursion to the Sacred Valley?

    Excursions are organised through the concierge, who can book day trips to the Sacred Valley with transport, a guide, and schedules tailored to your pace.

  • Can you manage all the reservations for a visit to Machu Picchu from the hotel?

    The concierge can assist with purchasing entry tickets to Machu Picchu, booking the train, and coordinating transfers, subject to official availability.

  • Can the concierge find a guide specialised in Inca history for my visits?

    It is recommended to request the concierge to find guides specialised in Inca history and architecture to enjoy in-depth cultural visits.

Special Occasions

  • Can you prepare a surprise in the room for a birthday or honeymoon?

    The concierge can organise special room decorations, bouquets, and gourmet surprises to celebrate a birthday or honeymoon at Palacio Nazarenas.

  • Can the concierge help organise a marriage proposal at the hotel?

    It is possible to ask the concierge to organise an intimate event, such as a marriage proposal, with a personalised setup in the gardens or patios of the hotel.

  • Is it possible to book a photographer for a private photo shoot at the hotel?

    The concierge can coordinate professional photographer services to capture a special occasion within Palacio Nazarenas or in the streets of Cusco.

Shopping & Luxury Services

  • Can you recommend luxury textile and artisan shops in Cusco?

    The concierge can recommend high-end textile and artisan shops in Cusco and arrange personalised visits based on your interests.

  • Can the concierge arrange for high-end souvenir purchases with in-room delivery?

    It is recommended to go through the concierge to organise high-end souvenir purchases with in-room delivery or gift wrapping.

Family Activities

  • Can you suggest activities suitable for children during our stay at Palacio Nazarenas?

    The concierge can suggest activities suitable for children, such as short site visits, cultural workshops, or family outings in Cusco.

  • Can the concierge organise guided tours specifically tailored for families?

    It is possible to request the concierge to organise family tours with guides experienced in accompanying children, making discoveries more enjoyable.

Personalized Experiences

  • Can you create a customised itinerary in Cusco and the surrounding area according to my preferences?

    The concierge can design a customised itinerary combining heritage, gastronomy, and wellness, based on the duration of your stay in Cusco and the region.

  • Can the concierge organise exclusive or off-the-beaten-path experiences in Cusco?

    It is recommended to consult the concierge to organise exclusive experiences, such as private tastings or visits outside of regular hours, depending on local possibilities.

  • Is it possible to fully customise certain hotel services for a special occasion?

    The concierge can arrange personalised services to celebrate important moments, adapting decoration, music, and attentions to your wishes.

  • Can I rely on the concierge to coordinate all my activities and reservations in Cusco?

    The concierge can serve as a point of contact to coordinate all your daily needs, from reservations to recommendations, to make your stay at Palacio Nazarenas as smooth as possible.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits