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5★ · Rwanda

One&Only Nyungwe House

Rwanda

4.74.7/5158 reviews · Google rating

Hotel 5-star in Rwanda, in the heart of Rwanda, featuring immersion in Nyungwe Forest, a sustainability focus and outdoor activities.

Where should you stay in Rwanda for a nature-focused trip?

One&Only Nyungwe House suits a stay focused on forest, quiet and immersion. The hotel sits in the heart of Nyungwe, in a setting designed around nature.

It works well for couples and travellers prioritising walking, wildlife and downtime. The stay naturally revolves around time in the forest.

Is a stay at One&Only Nyungwe House expensive?

The property is positioned as a five-star nature retreat. Rates mainly vary with season, travel dates and room category.

For a fair comparison, check your exact dates and what is included. The Concierge can also help match the stay to your travel plans.

Is there anything to plan for before staying at One&Only Nyungwe House in Rwanda?

Yes, especially if you are coming for nature-based activities. Some experiences, such as guided forest walks or wildlife observation, are best arranged ahead.

The setting is secluded and forest-led. It helps to plan the stay around exploration, rest and wellbeing.

A word from the Concierge

One&Only Nyungwe House through the Concierge's eyes

One&Only Nyungwe House is located in the heart of Nyungwe Forest, Rwanda. This 5★ hotel offers an immersive experience in an exceptional natural environment. Travelers appreciate the tranquility and beauty of the surrounding landscapes, perfect for rejuvenation. The setting is ideal for nature lovers and those seeking peace. This hotel stands out for its commitment to sustainability and the preservation of the local ecosystem. Guests can expect quality service, with modern facilities seamlessly integrated into nature. The overall atmosphere invites relaxation and escape, while offering outdoor activities. Before you go, know that this hotel is perfectly suited for couples and travelers seeking a unique experience. The dry season, from June to September, is ideal for exploring the area. Hiking and wildlife tours are popular activities. _My tip from the Concierge: consider booking excursions in advance to fully enjoy your stay in this fascinating region._

Why choose One&Only Nyungwe House?

One&Only Nyungwe House is an exceptional address in Rwanda, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the forest

    Morning in Nyungwe needs very little embellishment: a well-laid table, cool highland air, soft early light on the hills and the distinct feeling of being far from the world. Breakfast here makes particular sense before an early outing, or simply as a contemplative pause in its own right, when the landscape alone is enough to set the day’s tone.

    Idéal en coupleIncluded in your stay
  • Guided forest walk

    To stay at One&Only Nyungwe House without setting out on foot into the forest would be to miss the essential. A guided walk allows guests to enter the density of the landscape and understand its contours, sounds and changing light. It is the most direct experience of the territory, the one that gives the stay its depth and turns the hotel into a true base for exploration.

    Signature natureReservation required
  • Local wildlife observation

    The Nyungwe region draws travellers for the richness of its ecosystem and the sense of immersion it offers. Taking time to observe local wildlife, with guidance where appropriate, changes the nature of the stay: one is no longer simply looking at beautiful scenery, but beginning to read its presences, movements and delicate balances.

    ImmersionReservation required
  • Post-excursion wellbeing ritual

    After several hours of walking or a morning spent in the forest’s humidity, the body responds well to recovery conceived as a natural continuation of the experience. A post-excursion wellbeing ritual helps release tension, restore a fuller breath and extend the sense of retreat that defines the property.

    RessourcementReservation required
  • Evening over the Nyungwe hills

    As the light fades, the landscape changes register. The contours of the hills sharpen differently, the forest seems to fold back into itself and the silence deepens. Settling in to watch that transition, with a drink in hand or simply in stillness, is one of the most convincing pleasures of the stay. It is a luxury of time, attention and presence.

    Included in your stay
  • Tailored stay with concierge planning

    One of the most valuable experiences in Nyungwe is sometimes the least visible: a perfectly orchestrated stay. Excursion planning, the rhythm of each day, guidance on the best departure times, and the balance between activity and rest all give the journey an essential smoothness in a region where logistics matter as much as inspiration.

    Sur mesureReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Guest reviews

4.7 / 5 · 158 reviews

1/5Di Nem

We had an absolutely appalling situation during our stay. We checked in and my mom fell hard almost straight away in her room, the floor was so slippery on the room, like I have never ever seen before. She injured her…

5/5Daniel Sweeney

A truly beautiful, unique, and special experience. From the incredible staff, to the awesome wildlife right on the property, we loved every moment of our time here. Set right next to Nyungwe national park, you are…

5/5Nurver TEPE AYDIN

Excellent service and outstanding staff. We travel to many places around the world and have stayed at numerous hotels within the same price range, but One&Only Nyungwe House truly stands at the very top in terms of…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can I check in to the hotel?

    Check-in is offered from 14:00. Standard check-out is at 11:00, with the possibility of late departure subject to availability and potential fees.

  • Can I have a late check-out on the day of departure?

    An early check-out may be accepted depending on occupancy and booking conditions. Any special requests must be validated by reception on the same day.

  • Can I have an early check-in?

    Early check-in is possible for a fee and subject to availability. Please contact the concierge to confirm the arrangements for the day.

  • Is the reception open 24/7?

    The reception is open 24/7 according to booking platforms. Late arrival requests can therefore be handled at any time.

Location & Access

  • Where is One&Only Nyungwe House located in Rwanda?

    The hotel is located in Gisakura, in the Western Province of Rwanda, at the edge of Nyungwe National Park. It is set in the heart of a tea plantation.

  • What is the distance between the hotel and the airport?

    The distance from Kigali International Airport is approximately 230 kilometres. The road journey typically takes 4 to 5 hours depending on traffic and road conditions.

  • How do I get to One&Only Nyungwe House from Kigali?

    Yes, the hotel is accessible by private road transfer, by flight to Kamembe followed by road, or by helicopter. Travel times vary depending on the point of arrival and the option chosen.

  • Are airport transfers offered?

    Yes, an airport transfer service can be arranged upon request, for an additional fee. Private transport is also available subject to availability.

  • Is the hotel close to Nyungwe National Park?

    Yes, the lodge is located in close proximity to Nyungwe Forest, making it an ideal base for trekking and nature observation. Access to the park is direct from the lodge area.

  • Is it a good starting point to visit western Rwanda?

    The lodge is located in a natural area with sometimes long road access from Kigali. Arrivals should be planned considering distances and road conditions.

Rooms & Amenities

  • How many rooms and suites does the hotel have?

    The rooms and suites are spread across several wooden villas and open onto the forest or tea plantation. The total number of accommodations is reported to be between 22 and 23 depending on the sources.

  • What amenities are available in the rooms?

    The accommodations feature Wi-Fi, air conditioning, and satellite television. Some rooms also offer a fireplace, terrace, or private balcony.

  • Are the bathrooms in the rooms private?

    The bathrooms are private with a bathtub, separate shower, and double sink. Some configurations also include separate toilets with a bidet.

  • Do the rooms have a view of the forest?

    The suites and villas are designed to offer large views of the forest and the plantation. Some categories feature a private terrace or balcony.

Included Services

  • What does the stay rate include?

    The stay is on a full board basis, with all meals included. Several sources also mention that lodge activities and Wi-Fi are included in the rate.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel and in the rooms. Internet access is also indicated in certain common areas.

  • Does the hotel have parking?

    Yes, private parking is free on site. Valet service is not systematically mentioned and must be confirmed upon arrival.

  • Does the Wi-Fi also cover the common areas?

    Rooms and common areas are equipped with free Wi-Fi. The network is reported to be available throughout the establishment by several booking platforms.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form and is included in the stay according to booking agencies. Some packages indicate full board with all meals.

  • Is there a restaurant on site?

    Yes, the hotel has a main restaurant, a bar, and a dining terrace. Meals are part of a high-end offering focused on local products.

  • Can we dine at the hotel every evening?

    Meals are served on site as part of the stay, with cuisine inspired by the region. The exact options for the day should be confirmed with the restaurant.

  • Is breakfast included in the stay?

    The stay includes breakfast according to the platforms, usually in the form of a buffet. The official rate of the lodge also operates on a full board basis for certain offers.

Spa & Wellness

  • What treatments are offered at the spa?

    The spa offers facials, wraps, and scrubs, with two treatment rooms mentioned by sources. The wellness area also includes a gym.

  • Does the hotel have a gym?

    Yes, the hotel has an equipped gym. A wellness area and fitness classes are also reported by some sources.

  • Does the hotel have a pool?

    Yes, a heated outdoor pool is mentioned, with sun loungers around the pool. Several sources describe it as an infinity pool.

  • Is there a heated pool on-site?

    Yes, the property has accommodation with an outdoor pool, and several sources describe it as a heated infinity pool. Access is included in the lodge's facilities.

  • Can one book a scrub or wrap at the spa?

    Yes, treatments such as body wraps and scrubs are available at the spa. Exact time slots can be booked directly with the establishment.

Activities & Leisure

  • What activities can be done from the hotel?

    Trekking with chimpanzee observation, forest walks, and birdwatching trails are among the activities. Cultural outings and walks in the plantation are also offered.

  • Can we rent bikes at the hotel?

    Yes, bikes can be rented to explore the surroundings. On-site activities such as archery and nature observation are also reported.

  • Should excursions be booked in advance?

    Activities are tailored for nature lovers, hikers, and wildlife observers. Guided outings should be booked in advance depending on the season.

  • What activities are offered directly on the property?

    Yes, activities such as archery and nature walks are noted around the lodge. Activities vary depending on the weather and the season.

Family & Kids

  • Are children accepted at One&Only Nyungwe House?

    Children aged 2 to 12 benefit from a reduced rate according to a specialised source. However, other platforms indicate a more restrictive policy for children, to be confirmed before booking.

  • Can extra beds be added in the room?

    Baby cots are not available according to a booking source, and extra beds are not offered. Child conditions must be confirmed before the stay.

  • What activities are suitable for families with children?

    Nature activities may be suitable for families, but they are mainly geared towards adults and teenagers. Child-friendly arrangements must be validated with the hotel.

Pets

  • Are pets accepted at One&Only Nyungwe House?

    Pets are not allowed. The lodge is located in a sensitive natural area, which reinforces this policy.

  • Can I bring my dog?

    The spaces and activities are designed for observing local wildlife, but not for pets. No pet-sitting service is mentioned.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The hotel is set on natural terrain, with pathways that can be uneven at times. Exact adaptations for wheelchairs or specific needs must be confirmed directly.

  • Can assistance be requested for moving around the resort?

    Personalised assistance can be requested for moving around the estate. Accessibility needs should be communicated before arrival to organise the welcome.

  • Are the paths in the resort easy to navigate?

    Some areas of the lodge are outdoors and situated on a slight slope in the heart of the forest. Specific wheelchair arrangements must be confirmed by the hotel.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the policy displayed at the time of purchase. Exact conditions vary depending on the booking channel.

  • What payment methods are accepted?

    Payment is generally made by credit card and according to the conditions of the chosen rate. Some additional fees may be paid separately at the hotel.

  • Are there any local taxes to pay?

    Additional fees may apply depending on the rate, season, or added services. Contact the concierge to confirm the terms for the day.

  • Is One&Only Nyungwe House an expensive hotel in Rwanda?

    Prices vary according to the season, room category, and booking channel. Full board offers and included activities explain a high pricing position.

  • What should one know before booking this hotel in Rwanda?

    The environment is isolated, in the heart of nature, and reviews mainly highlight the setting, service, and activities. Prices and availability fluctuate significantly depending on the period.

Sustainability

  • Does the hotel have a sustainable or eco-friendly approach?

    The hotel communicates an eco-friendly approach related to the national park and tea plantation. The natural setting is at the heart of the experience and activities offered.

  • Does the hotel participate in the protection of the Nyungwe forest?

    The lodge is located in a sensitive natural environment, with operations linked to the tea plantation. Specific conservation initiatives should be confirmed on-site.

  • What experiences are the most environmentally friendly?

    The stay highlights low-impact activities such as walking, wildlife observation, and cycling. The choice of excursions can limit the environmental footprint of the stay.

  • Is the stay at One&Only Nyungwe House focused on ecotourism?

    Yes, the lodge presents itself as a luxury establishment integrated into a natural setting and a tea plantation. Exact sustainable practices should be verified with the hotel.

  • Are there wildlife precautions around the hotel?

    The lodge is situated in a forested environment where the presence of wildlife is possible. Nighttime movements are escorted by staff according to safety guidelines.

The Concierge answers — One&Only Nyungwe House

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can a private transfer be arranged from Kigali airport?

    The concierge can arrange a private transfer from Kigali, Kamembe, or a helicopter flight depending on availability. Timings and rates are confirmed at the time of request.

  • Can a vehicle with a driver be booked for the journey?

    The concierge can book a 4x4 transport with a driver for access to the lodge and surrounding activities. The exact pick-up depends on the itinerary and arrival time.

  • How can one reach the hotel after a late arrival?

    Reservations are made according to local traffic conditions and park availability. The concierge can check the most suitable option for your night arrival.

  • Can transport be booked for excursions to the national park?

    The concierge can coordinate transport between the hotel and the starting points of treks or visits. Departures are planned according to the activity schedules.

  • Is a helicopter an option to arrive at the hotel?

    The concierge can arrange a helicopter or a private road transfer if the programme requires it. Feasibility depends on the weather and availability on the day.

Restaurant Reservations

  • Can a table be reserved for a romantic dinner?

    The concierge can reserve a table for a private dinner or a special lunch on-site. Requests should be made in advance to secure the desired time.

  • Can vegetarian or gluten-free options be prepared?

    The concierge can communicate your dietary preferences to the restaurant before your arrival. Adapted menus are confirmed directly with the culinary team.

  • Is it possible to organise a private meal for a special occasion?

    The concierge can organise a special meal for a birthday or an intimate celebration. The menu and setting can be personalised according to the request.

Spa Bookings

  • How can spa treatments be booked before arrival?

    The concierge can book your spa treatments and check the available slots at the desired times. Durations and combinations of treatments are confirmed at the time of booking.

  • Can a couples massage be booked?

    The concierge can offer coordinated slots for two people, subject to availability. Duo treatments should be requested in advance.

  • What spa treatments are recommended after a hike?

    The concierge can provide information on treatments suitable for a day of walking or trekking. Treatment recommendations are determined by the spa team based on your needs.

Excursions & Cultural Visits

  • Can a visit to the tea plantation be arranged?

    The concierge can organise a guided tour of the tea plantation and the surrounding area. The schedule and format of the visit are confirmed based on the weather and the availability of guides.

  • How can a chimpanzee tracking trek be booked?

    The concierge can book a wildlife-focused excursion, particularly in Nyungwe Forest. Permits and guides are confirmed separately based on the chosen activity.

  • Are there cultural outings in the Gisakura region?

    The concierge can organise a cultural tour with local guidance if you wish to explore the area. The exact content depends on the available operators.

Special Occasions

  • Can a birthday surprise be arranged in the room?

    The concierge can prepare a surprise in the room with flowers, cake, or personalised decorations. Special requests must be communicated in advance for approval.

  • Can the hotel assist with a marriage proposal?

    The concierge can help organise a marriage proposal or an intimate celebration in a private setting. Logistical details are coordinated directly with the hotel.

  • Can a romantic setup be requested in the suite?

    The concierge can arrange romantic decorations and personalised touches in the suite. Availability depends on the internal schedule and preparation time.

Shopping & Luxury Services

  • Where can high-end souvenirs be purchased near the hotel?

    The concierge can direct you to souvenirs and artisanal items available at the hotel or in the region. The items offered vary based on stock.

  • Can a personalised shopping service be arranged?

    The concierge can organise assistance for specific purchases or last-minute needs. The service depends on the shops accessible locally.

Family Activities

  • What activities are suitable for a family stay?

    The concierge can recommend activities suitable for families based on the children's ages. Suggestions are chosen according to the length of stay and the weather.

  • Are there quiet activities for children?

    The concierge can organise gentle outings or quiet times suitable for young travellers. The exact activities depend on availability on site.

Personalized Experiences

  • Can a fully customised programme be created?

    The concierge can build a tailored programme combining nature, relaxation, and culture. The itinerary is designed according to your interests and pace.

  • Does the hotel offer personalised experiences based on the traveller's profile?

    The concierge can adapt activities for a honeymoon, a photography stay, or a wellness trip. The exact options are discussed prior to arrival.

  • Can spa, excursion, and private dinner be combined in the same day?

    The concierge can coordinate multiple services in one day to optimise your stay. The sequences are validated according to travel times and activity schedules.

  • Can a stay focused on landscape photography be organised?

    The concierge can prepare a photography-focused stay with the best light slots and compatible activities. Suggestions depend on the season and local conditions.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

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      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

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        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
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        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

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        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

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        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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