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5★ · Matetsi Private Game Reserve

Matetsi Victoria Falls

Matetsi Private Game Reserve, Zimbabwe, Matetsi Private Game Reserve

4.84.8/5138 reviews · Google rating
  • Set in the private Matetsi Reserve
  • Privileged access to Victoria Falls
  • A setting for safari and relaxation
  • Diverse wildlife and sweeping landscapes

Hotel 5-star in Matetsi Private Game Reserve (Zimbabwe), amidst nature, featuring access to Victoria Falls and a tranquil setting.

What is the price range at Matetsi Victoria Falls?

Rates vary with the season, accommodation category and pace of stay.

For an exact figure, it is best to check your dates or contact the Concierge.

When is the best time to stay at Matetsi Victoria Falls?

A stay here is often planned around private reserve safaris and an excursion to Victoria Falls.

The best period therefore depends on your priorities: wildlife viewing, milder temperatures or visiting the Falls.

What type of accommodation is available at Matetsi Victoria Falls?

Matetsi Victoria Falls is a five-star lodge set within a private game reserve.

The stay is designed around nature, with direct access to safari outings and quieter time at the lodge.

A word from the Concierge

Matetsi Victoria Falls through the Concierge's eyes

Matetsi Victoria Falls is located in the private Matetsi Game Reserve, Zimbabwe. This 5★ hotel offers privileged access to the famous Victoria Falls. The reserve is known for its diverse wildlife and stunning landscapes. The hotel provides a natural setting, ideal for safari enthusiasts and relaxation seekers. Matetsi's discreet luxury attracts travelers looking for an authentic experience.

Honoured by Travel + Leisure World's Best Awards 2025, Matetsi Victoria Falls stands out as a peaceful retreat. The overall atmosphere combines modern comfort with African charm. Guests appreciate the harmony between the architecture and the surrounding nature. This place prioritizes well-being and tranquility while offering various activities.

Before visiting, know that this hotel is perfect for couples and families. The ambiance is serene, conducive to relaxation. Safaris and excursions to Victoria Falls are must-dos. The best time to visit is between May and October, when wildlife is most active.

_My tip from the Concierge: remember to book your activities in advance, as spots fill up quickly during peak season._

Why choose Matetsi Victoria Falls?

Matetsi Victoria Falls is an exceptional address in Matetsi Private Game Reserve, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set in the private Matetsi Reserve
  • Privileged access to Victoria Falls
  • A setting for safari and relaxation
  • Diverse wildlife and sweeping landscapes
  • Recognised in the 2025 Travel + Leisure World's Best Awards

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Cancellation

Cancellations are only effective on receipt of written notification.

Free cancellation up to 61 hours before arrival

Location & access

Address: Matetsi Private Game Reserve, Zimbabwe

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 138 reviews

5/5GRAHAM PEGRAM

I recently had a 3 night stay at Matetsi, which was co-ordinated through DNA Wild (SA travel planner). The whole experience including the stay, and travel arrangements were outstanding. Unlike a lot of game reserves…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 19 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • R&R Resort - Mulemi villageTourist attraction

    1.6 km · 19 min walk

    Tourist attraction located 1.6 km away, providing an immersive experience in local culture and the surrounding nature.

    Practical information

    The concierge’s wordFor a break between local culture and nature, this attraction is well suited to an easy outing nearby.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Can I check in early?

    Check-in starts at 2:00 PM. An early check-in can be requested subject to availability on the day.

  • What time do I need to check out?

    Check-out is before 11:00 AM. A late check-out may incur additional charges.

  • What is the minimum age to check in?

    The minimum age to check in is 18 years. A valid ID is required upon arrival.

  • Does the lodge provide a welcome upon arrival?

    The reservation includes coordinated arrivals and departures with the lodge. Please contact the concierge to confirm the arrangements for the day.

  • What are the mandatory vaccinations for going to Zimbabwe?

    Vaccination requirements depend on your itinerary and current health regulations. The formalities vary according to the country of departure and layovers.

Location & Access

  • Where is Matetsi Victoria Falls located?

    Matetsi Victoria Falls is located in the Matetsi Private Game Reserve, on the Zimbabwean bank of the Zambezi River, approximately one hour's drive from Victoria Falls.

  • How do I get to the hotel from Victoria Falls Town?

    Access is by road from Victoria Falls or via an organised transfer. The address provided by booking sites is Kazangula Road, Victoria Falls.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and the airport depends on the arrival point used. Please contact the concierge to confirm the arrangements for the day.

  • Are airport transfers available?

    Yes, an airport transfer is offered, with round-trip service and scheduled slots according to the reservation.

  • Does the hotel have parking?

    Yes, free private parking is available on site.

Rooms & Amenities

  • Are the rooms air-conditioned?

    The rooms and villas are air-conditioned and have Wi-Fi access. Some categories also offer a private pool or plunge pool.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the rooms and in some common areas.

  • Does the hotel have a swimming pool?

    Some suites and villas have a private pool, and the establishment also offers shared outdoor pools.

  • What amenities are found in the rooms?

    The accommodations feature high-end amenities, with en-suite bathrooms, luxury bedding, and a seating area depending on the category.

Included Services

  • What does a stay at Matetsi Victoria Falls include?

    The stay is advertised as all-inclusive, with meals, certain drinks, and several services included in the rate.

  • What type of breakfast is offered?

    Yes, breakfast is included in the bookable offers and is provided in a full format.

  • Are concierge services available?

    The lodge offers guiding services and activity organisation according to the stay programme.

  • Is there a free shuttle from the airport?

    Yes, a free round-trip airport shuttle is mentioned by booking sites.

  • What are the reviews of Matetsi Victoria Falls?

    Matetsi Victoria Falls receives very favourable reviews for its setting, rooms, and all-inclusive services. Comments also highlight the pools, the spa, and the proximity to the falls.

Dining

  • What meals are served on-site?

    The restaurant serves breakfast, lunch, dinner, and high tea. Meals are taken at the lodge.

  • How many restaurants are there in the hotel?

    The establishment has two restaurants and bars/lounge for drinks and informal meals.

  • Are drinks included in the rate?

    The package includes selected drinks according to the reserved offer. Premium drinks may incur an additional charge.

  • What type of cuisine is served?

    Local and international cuisines are offered according to the dining services displayed by the booking sites.

  • Is breakfast included at Matetsi Victoria Falls?

    Breakfast is generally described as full, included, and served at the lodge with table service or buffet depending on the day's organisation.

Spa & Wellness

  • Does the hotel offer spa treatments?

    The lodge has a wellness area with massages and spa treatments.

  • Can we book a massage during the stay?

    Yes, massages are available on-site according to the open slots.

  • Is there a fitness area?

    A fitness studio and a library are mentioned among the common facilities.

Activities & Leisure

  • What activities are offered on-site?

    Activities such as canoeing, fishing, boat trips, and safaris are offered.

  • Can we go on a safari from the lodge?

    Yes, guided safaris, walks, and bird watching are part of the advertised activities.

  • Are there boat trips?

    Yes, cruises or boat excursions are mentioned among the available leisure activities.

  • Is it possible to swim in Victoria Falls?

    The Victoria Falls site can be visited year-round, but swimming is strictly limited to certain areas and depending on daily conditions.

  • How should one dress to visit Victoria Falls?

    Light, covering clothing in neutral colours is suitable for safaris, along with closed shoes and sun protection.

Family & Kids

  • Are children accepted at Matetsi Victoria Falls?

    Children are accepted at the hotel. Cots and extra beds are available free of charge upon request.

  • Are there family rooms?

    Accommodations suitable for family stays may be offered depending on the configuration of the available suites.

  • Can we request a cot?

    Yes, free cots can be provided upon request and subject to availability.

Pets

  • Are pets allowed at Matetsi Victoria Falls?

    Pets are not allowed.

  • Are assistance dogs allowed?

    Assistance animals are accepted and exempt from fees according to the posted policy.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The lodge does not display detailed accessibility equipment in the sources consulted. Contact the concierge to confirm the arrangements for the day.

  • Are the rooms accessible without steps?

    The accessibility of the rooms depends on the category booked. Contact the concierge to confirm the arrangements for the day.

  • Is it easy to move around the lodge in a wheelchair?

    As the estate is in a private reserve, some areas may be difficult to access depending on the client's mobility. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What are the prices at Matetsi Victoria Falls?

    The rate varies according to the season and the chosen category. Published offers indicate all-inclusive prices starting from approximately 1,095 USD depending on the period.

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the rate booked and the policy of the sales channel. Contact the concierge to confirm the arrangements for the day.

  • Are there any tourist taxes to pay?

    Fees may apply for late check-out or certain additional services. The included taxes vary according to the reserved offer.

  • Is a deposit required at the time of booking?

    Payment conditions vary according to the offer and the date of the stay. The booking confirmation specifies the deadlines and guarantees required.

  • How much will it cost to go to Victoria Falls Park 2026?

    The entrance fees to Victoria Falls Park vary depending on the year and nationality. The amounts for 2026 must be confirmed with the park authorities before departure.

Sustainability

  • Is the reserve a large conservation area?

    The lodge highlights a vast private reserve of 136,000 acres and a conservation policy related to luxury safari.

  • Does the hotel support wildlife conservation?

    Wildlife activities are organised within the framework of a private reserve and guided safari.

  • Does the lodge limit the number of visitors?

    The lodge communicates about its location in a private reserve and a low-density stay, offering an exclusive experience.

  • What is the best time to visit Matetsi Victoria Falls?

    Matetsi Victoria Falls is located about an hour's drive from Victoria Falls and offers access combining safari and site visits.

  • What is the best season to see Victoria Falls?

    The best time depends on the type of experience sought. For safari and landscapes, the dry season is generally preferred; for the flow of the falls, the high water period is more spectacular.

  • How big is Matetsi Victoria Falls?

    The area communicated by the brand is 136,000 acres for the Matetsi private reserve.

  • Which is the biggest game reserve in Zimbabwe?

    The largest wildlife park in Zimbabwe is generally presented as Hwange National Park, not Matetsi.

The Concierge answers — Matetsi Victoria Falls

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can a private transfer be booked from Victoria Falls airport?

    The concierge can arrange a private transfer from Victoria Falls airport or a helicopter ride depending on the availability of the stay.

  • What are the possible times for an airport-hotel transfer?

    The concierge can coordinate the pick-up and return times with the flight arrival.

  • Can the hotel assist with luggage upon arrival?

    It is recommended to request luggage assistance to facilitate arrival at the lodge.

  • Can a private vehicle be booked for the day?

    The concierge can organise private transport for a visit to the falls or a departure to another address.

Restaurant Reservations

  • Can a table be reserved for dinner?

    The concierge can reserve a table for a special dinner according to dietary preferences and the desired time.

  • How to organise a private meal at the lodge?

    Reservations are made with the concierge for private meals or specific menu requests.

  • Can the hotel adapt meals in case of allergies?

    The concierge can inform the catering team of any allergies or specific diets prior to arrival.

Spa Bookings

  • How to book a massage at the spa?

    The concierge can book a massage or wellness treatment slot depending on the spa's availability.

  • What wellness treatments can be booked in advance?

    It is recommended to specify the type of treatment sought to optimise the timing and duration of the appointment.

  • Can a couples treatment be booked?

    The concierge can organise a couples relaxation session if the lodge's schedule allows.

Excursions & Cultural Visits

  • Can a guided tour of Victoria Falls be booked?

    The concierge can arrange a guided excursion to Victoria Falls, including transport and entrance fees according to the day's schedule.

  • What nature excursions can be organised from the lodge?

    The concierge can suggest a safari, a cruise on the Zambezi, or a birdwatching outing.

  • Can a scenic flight over the falls be booked?

    It is recommended to book in advance for high-demand activities such as helicopter flights.

Special Occasions

  • Can a birthday celebration be organised on-site?

    The concierge can prepare a birthday surprise with a special setup at dinner or in the villa.

  • Can the hotel assist with a marriage proposal?

    The concierge can coordinate a vow renewal proposal with personalised decor and timing.

  • Can a personalised welcome gift be arranged?

    The concierge can arrange for a floral arrangement, a cake, or an in-room surprise according to the request.

Shopping & Luxury Services

  • Is there a shop on-site?

    The concierge can direct guests to the lodge's shop for last-minute purchases or high-end souvenirs.

  • Can a laundry service be requested?

    The concierge can organise a pressing or cleaning service for travel clothing.

  • Can the hotel assist in purchasing a specific item?

    The concierge can help arrange a special purchase or delivery before arrival if time permits.

Family Activities

  • What activities are available for children?

    The concierge can suggest age-appropriate activities for children, subject to the lodge's safety rules.

  • Can a private family activity be organised?

    It is recommended to inform the ages of the children to tailor the schedules and supervised activities.

  • Can a cot or high chair be requested?

    The concierge can check the availability of baby equipment prior to arrival.

Personalized Experiences

  • Can a customised itinerary be created?

    The concierge can create a programme combining safari, relaxation, and a visit to the falls based on the length of stay.

  • Can the hotel organise an exclusive experience?

    Special requests for romantic, photographic, or private stays can be coordinated in advance.

  • Can the programme be adjusted according to flight times?

    The concierge can adjust the activity schedules based on a late departure or an early arrival.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits