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5★ · Luxembourg

Mama Shelter

Luxembourg

4.34.3/51,609 reviews · Google rating

Hotel 5-star in Luxembourg, in the heart of the city, featuring contemporary design, sociable living spaces and a warm atmosphere.

What is the concept of Mama Shelter Luxembourg?

Mama Shelter Luxembourg is a contemporary urban hotel with a warm atmosphere and shared spaces designed for socialising.

The stay combines modern comfort, distinctive design and a lively social rhythm, in a setting that feels less formal than a classic hotel.

How much does a room at Mama Shelter Luxembourg cost?

Rates vary depending on your dates, room category and when you book.

For an accurate budget, it is best to check your stay dates or contact the Concierge.

Can you have dinner or brunch at Mama Shelter Luxembourg?

Yes, the restaurant is a core part of the experience, with a lively atmosphere in the evening.

Brunch may also be available at certain times. It is best to check opening times and book if needed.

A word from the Concierge

Mama Shelter through the Concierge's eyes

Mama Shelter is located in Luxembourg, offering a 5★ hotel experience in the heart of the city. This hotel stands out with its warm atmosphere and contemporary design. It caters to a diverse clientele, from couples to business travelers and families. The central location allows easy access to local attractions and public transport. What distinguishes Mama Shelter is its friendly atmosphere and unique living spaces. Guests appreciate the blend of modern comfort and artistic touches. The hotel creates an environment conducive to relaxation and socializing. Common areas are designed to encourage interactions among guests. Before you go, know that the hotel attracts a diverse audience. Couples find a romantic setting, while families enjoy the family-friendly amenities. Business travelers benefit from easy access to business centers. Seasonality does not affect the hotel's appeal, which remains popular year-round. _My tip from the Concierge:_ consider booking in advance, especially on weekends, to secure your stay at this popular hotel.

Why choose Mama Shelter?

Mama Shelter is an exceptional address in Luxembourg, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in step with the city

    Starting the day at Mama Shelter Luxembourg means enjoying a moment that feels as much like a travel ritual as an urban observation point. Breakfast here becomes a contemporary, easy transition into the day, whether before meetings, sightseeing or a slower exploration of the capital. Its appeal lies in feeling already connected to the city while still sheltered by the comfort of the hotel.

    Signature Mama ShelterIncluded in your stay
  • Dinner at the Mama Shelter restaurant

    In the evening, the restaurant becomes one of the best ways to understand the property. More than a convenient on-site meal, dinner reveals the social energy that defines Mama Shelter: a lively setting, an open atmosphere and the possibility of treating the hotel as a destination in its own right. It is the most natural choice for guests wishing to extend the day without breaking the rhythm of their stay.

    Table vivanteReservation required
  • A couple’s weekend in Luxembourg

    For a stay for two, the hotel offers a rare balance between intimacy and animation. Guests can alternate between time in the room, on-site dining and exploring the city without ever feeling a break in tone. This experience is especially suited to travellers seeking a contemporary setting, less formal than classic luxury hospitality yet polished enough to give a weekend genuine style.

    Reservation required
  • A seamless business stay in the heart of Luxembourg

    Mama Shelter Luxembourg is particularly well suited to business trips that require both efficiency and flexibility. The experience is shaped by ease of movement, the central location and the quality of the communal spaces, useful for a working coffee, an informal exchange or a pause between meetings. It offers a more animated way of inhabiting the city than a strictly functional hotel.

    Idéal affairesReservation required
  • Brunch in the Mama Shelter spirit

    When the property offers brunch, it naturally reflects the Mama Shelter culture: a moment that is more social than ceremonial, designed for taking one’s time and turning the table into an extension of the hotel experience. It is especially appealing for a weekend in Luxembourg, when guests wish to experience the hotel as much as the city itself.

    Week-endReservation required
  • A convivial design-led city break

    For one or two nights, the property works as a complete urban stopover: a comfortable room, a contemporary atmosphere, on-site dining and easy access to the city’s different rhythms. This experience suits travellers who want to condense Luxembourg into a short but well-paced stay without giving up the personality of a genuine living address.

    Included in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Cancellation

Flexible rates can be cancelled up to 24 hours before check-in before midday local time.

Free cancellation up to 24 hours before arrival

Pets

Pets are welcome at no extra charge.

Pets are accepted in the restaurant.

Guest reviews

4.3 / 5 · 1,609 reviews

4/5GeertjeS 259

The location is not great because it is in the middle of a concrete jungle. That doesn't really matter because the public transport to the centre of town is totally free. The rooms are nice and clean. It was a bit…

5/5Tijanna

The hotel was well presented and the room was very clean. The decor and restaurants were great! Super convenient parking with electric charging as well. Would stay again - only down side was the coffee was not amazing.

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Rooms & Amenities

  • What is Mama Shelter hotel?

    Mama Shelter Luxembourg is a design and lifestyle hotel from the Accor group, located in the modern Kirchberg district, featuring a restaurant, rooftop, and workspaces.

  • Is Mama Shelter a hotel?

    Mama Shelter Luxembourg is indeed a hotel, rated three stars, offering accommodation, dining, a bar, rooftop, and meeting spaces in the Kirchberg district.

  • What amenities can be found in the rooms at Mama Shelter Luxembourg?

    The rooms feature comfortable five-star style bedding, a television, and a private bathroom with a shower.

  • Can you book a room with a view at Mama Shelter Luxembourg?

    Some categories of rooms may offer a view of the Kirchberg district or the surroundings, depending on the orientation and floor.

  • Is there a kettle or coffee in the room at Mama Shelter Luxembourg?

    Tea and coffee are not systematically available in the room, but a kettle can be loaned for a deposit, and breakfast includes hot beverages.

  • Is it possible to smoke in the rooms or areas of the hotel?

    The rooms at Mama Shelter Luxembourg are non-smoking, and the entire property is designated 100% non-smoking.

  • Where can we see recent photos of Mama Shelter Luxembourg?

    Photos of Mama Shelter Luxembourg, including rooms, restaurant, rooftop, and common areas, are available on booking platforms and the official website of the Accor group.

Activities & Leisure

  • What is the Mama Shelter concept?

    The Mama Shelter concept is based on urban hotels with playful design, lively living spaces, a restaurant, bar, rooftop, and a friendly atmosphere focused on sharing.

  • What is the principle of Mama Shelter?

    The principle of Mama Shelter is to offer comfortable rooms, creative design, and convivial spaces accessible to all, with a strong focus on dining and bar.

  • Does Mama Shelter Luxembourg have a rooftop accessible to guests?

    The hotel offers a rooftop with a pétanque area, table tennis, and a relaxation zone, accessible according to opening hours.

  • Can we work and hold meetings at Mama Shelter Luxembourg?

    Mama Shelter Luxembourg provides co-working spaces and meeting or conference rooms, suitable for seminars and workshops.

  • Does the hotel offer entertainment or a cinema like CineMama?

    A mini-cinema CineMama with approximately 29 seats is mentioned, allowing for private screenings or events, depending on programming and privatisation.

Sustainability

  • Who is behind Mama Shelter?

    Mama Shelter is a lifestyle hotel brand created by the Trigano family and associated with the Accor group for its international development, including Mama Shelter Luxembourg.

  • Is Mama Shelter Luxembourg part of an environmental or sustainable approach?

    Mama Shelter Luxembourg is part of the Accor group, which implements environmental commitments, particularly regarding waste reduction and responsible consumption.

  • Are there concrete waste reduction measures at Mama Shelter Luxembourg?

    The hotel may offer waste reduction options, such as limiting single-use plastics and waste sorting, in accordance with the group's policies.

Billing & Policies

  • What happened to Mama Shelter?

    Mama Shelter is part of the lifestyle portfolio of the Accor group and continues its development with several openings in Europe, including Mama Shelter Luxembourg.

  • Who is the head of Mama Shelter?

    Mama Shelter belongs to the Accor group, a major player in global hospitality, which supports the brand's development in various countries.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the rate chosen, from non-refundable to flexible conditions. They are detailed at the time of booking the room.

  • Are there any tourist taxes to pay?

    A local tourist tax may be applied per night and per person, added to the room rate according to Luxembourg regulations.

  • What is the price of a room at Mama Shelter Luxembourg?

    The price of a room at Mama Shelter Luxembourg varies depending on the period, category, and booking conditions. Prices are indicated at the time of booking.

  • What payment methods are accepted by Mama Shelter Luxembourg?

    Various payment methods are accepted, including credit cards and secure online payment at the time of booking.

  • Is breakfast included in the room price?

    The displayed rates may or may not include breakfast. This information is specified at the time of booking and on the stay confirmation.

Location & Access

  • Does the hotel have parking?

    The hotel has parking? A parking facility is available on-site at Mama Shelter Luxembourg, allowing guests to park a vehicle during their stay.

  • What is the distance between the hotel and the airport?

    Luxembourg Airport is located approximately 8 kilometres from Mama Shelter Luxembourg, accessible by car or taxi in about fifteen minutes depending on traffic.

  • Where is Mama Shelter Luxembourg located in the city?

    Mama Shelter Luxembourg is located in the Kirchberg district of Luxembourg City, near the tram and European institutions.

  • Is Mama Shelter Luxembourg well served by public transport?

    The hotel is located next to a tram stop, making it easy to reach the city centre of Luxembourg in just a few stops.

  • Is Mama Shelter Luxembourg well located for visiting Luxembourg City?

    The Kirchberg district is a modern area with offices, shopping centres, and European institutions, valued for its safety and accessibility.

Dining

  • What type of breakfast is offered?

    What type of breakfast is offered? A buffet breakfast is provided, featuring pastries, breads, hot beverages, and savoury options, served in the hotel restaurant.

  • Price of brunch at Mama Shelter?

    The price of brunch at Mama Shelter Luxembourg depends on the menu and options offered on the weekend. Please contact the concierge to confirm the details for the day.

  • Does Mama Shelter Luxembourg have an on-site restaurant?

    A restaurant is located on the ground floor, offering local and homemade cuisine supervised by chef Jean-Edern Hurstel.

  • Is there a bar or lounge in the Mama Shelter Luxembourg hotel?

    A lively bar is located on the ground floor, featuring an urban atmosphere, cocktails, and light snacks, highly appreciated by guests and locals.

  • Who is the chef of the restaurant at Mama Shelter Luxembourg?

    Information about the chef in charge of the restaurant at Mama Shelter Luxembourg mentions Jean-Edern Hurstel as the chef overseeing the kitchen.

Included Services

  • Is Wi-Fi available in the hotel?

    Is Wi-Fi available in the hotel? A free Wi-Fi connection is available throughout the hotel, including in the rooms and common areas.

Pets

  • Are pets allowed at Mama Shelter?

    Pets are allowed at Mama Shelter Luxembourg, possibly subject to specific conditions or fees.

  • Are pets allowed in the rooms of Mama Shelter Luxembourg?

    Dogs are accepted at Mama Shelter Luxembourg, subject to certain behaviour rules and possibly additional fees.

  • Are there any specific restrictions for pets in the common areas?

    Pets must generally be kept on a lead in common areas and may be prohibited in certain places such as the breakfast room.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool, but offers a rooftop, a restaurant, a bar, and a fitness room.

  • Does the Mama Shelter Luxembourg hotel have a gym?

    A fitness room is available on-site for guests, equipped with basic training facilities.

Arrival & Departure

  • Can I check in early?

    Early check-in may be offered depending on room availability on the day of arrival. Please contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    A shuttle or transfer service is indicated as available. Please contact the concierge to confirm the arrangements for the day.

  • What are the check-in and check-out times at Mama Shelter Luxembourg?

    Standard arrival and departure times are indicated by the hotel. Please contact the concierge to confirm the arrangements for the day.

  • Is it possible to have a late check-out at Mama Shelter Luxembourg?

    A late check-out may be granted depending on availability and possibly for an additional fee. Please contact the concierge to confirm the arrangements for the day.

  • Is the reception at Mama Shelter Luxembourg open 24/7?

    The reception is open continuously to accommodate late arrivals and respond to guests' needs at any hour.

Family & Kids

  • Is Mama Shelter Luxembourg suitable for a family stay with children?

    Rooms can accommodate families with children, depending on the configuration and available beds. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel provide baby cots or equipment for children?

    Baby cots or sleeping solutions for young children may be offered upon request, subject to availability. Please contact the concierge to confirm the arrangements for the day.

  • Is the restaurant at Mama Shelter Luxembourg suitable for family meals?

    The hotel’s restaurant and bar are appreciated for their friendly atmosphere, which can be suitable for families, especially at breakfast and brunch.

Accessibility

  • Is Mama Shelter Luxembourg accessible to people with reduced mobility?

    Mama Shelter Luxembourg is described as accessible to people with reduced mobility, with suitable facilities and rooms indicated.

  • Are there specially adapted rooms for disabled guests?

    Adapted rooms may be offered to guests with disabilities, including specific arrangements and easier access. Please contact the concierge to confirm the arrangements on the day.

  • Are the restaurants and common areas of Mama Shelter Luxembourg wheelchair accessible?

    The main common areas, such as the restaurant, bar, and rooftop, are indicated as wheelchair accessible, with suitable access.

The Concierge answers — Mama Shelter

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Mama Shelter Luxembourg and the airport?

    The concierge can organise a private transfer between Mama Shelter Luxembourg and Luxembourg Airport, by taxi or chauffeur-driven vehicle, according to your schedule and budget.

  • Can the concierge book my train or bus tickets departing from Luxembourg?

    The concierge can book train or bus tickets from Luxembourg to major European cities, offering the best available schedules and fares.

  • Is it possible to book a private driver at disposal for the day?

    It is recommended to request the concierge to arrange a driver service at your disposal for a few hours or a full day in Luxembourg and the surrounding area.

  • Can you help me plan my public transport journeys from Mama Shelter Luxembourg?

    The concierge can advise on the best tram and bus routes from the hotel and provide transport tickets or network maps.

  • Can the concierge arrange a car rental during my stay?

    The concierge can organise car rental with pick-up in the city or at the airport, tailored to your needs and the duration of your stay.

Restaurant Reservations

  • Can you reserve a table at the Mama Shelter Luxembourg restaurant for dinner?

    Reservations are made through the concierge, who can secure a table at the Mama Shelter Luxembourg restaurant based on availability and your preferred timings.

  • Can you suggest and book a gourmet restaurant in the city?

    The concierge can recommend and reserve gourmet or bistronomic restaurants in Luxembourg City, considering your budget and preferred cuisine style.

  • Is it possible to book a brunch at Mama Shelter Luxembourg through the concierge?

    The concierge can arrange a brunch at Mama Shelter Luxembourg or at a nearby establishment, subject to weekend availability.

  • Can you organise a group reservation at the hotel restaurant or rooftop?

    The concierge can manage group reservations for the restaurant or rooftop of the hotel, with tailored menus and coordinated timings.

Spa Bookings

  • Can you book a spa treatment at a partner establishment in Luxembourg?

    The concierge can book treatments and access at partner spas in Luxembourg, tailored to your desires for massages, facials, or relaxation.

  • Can the concierge organise a complete wellness package with spa and massage?

    It is recommended to go through the concierge to organise a wellness package including spa, massage, and possibly transport from the hotel.

  • Is it possible to book a last-minute massage through the concierge?

    The concierge can secure priority slots at certain spas in the city for urgent or last-minute appointments.

Excursions & Cultural Visits

  • Can you organise a guided tour of the historic centre of Luxembourg?

    The concierge can organise a guided tour of the historic centre of Luxembourg with a private French or English-speaking guide.

  • Is it possible to book a day trip in the region from the hotel?

    The concierge can book excursions to the Moselle Valley or the castles of Luxembourg, with transport included.

  • Can you help me organise a tour of museums and European institutions in Kirchberg?

    The concierge can suggest tours of museums and European institutions in Kirchberg, with skip-the-line tickets when available.

Special Occasions

  • Can you organise a romantic room decoration for a wedding anniversary?

    The concierge can prepare a romantic room decoration with flowers, petals, and a bottle, according to your wishes and budget.

  • Is it possible to order a birthday cake and a surprise in the room?

    The concierge can arrange a personalised cake, candles, and a small setup at the restaurant or in the room for a birthday.

  • Can you help me organise a marriage proposal at Mama Shelter Luxembourg?

    The concierge can coordinate a discreet marriage proposal with a setup on the rooftop, in the restaurant, or in the room.

Shopping & Luxury Services

  • Can you recommend a luxury shopping route and shopping centres near the hotel?

    The concierge can recommend luxury boutiques and shopping centres nearby in Kirchberg and organise a personalised shopping itinerary.

  • Is it possible to have a personal shopper in Luxembourg through the concierge?

    The concierge can arrange a personal shopper service at certain boutiques or shopping centres in Luxembourg, subject to availability.

  • Can you arrange for the shipping of my purchases to my home?

    The concierge can manage the shipping of parcels or purchases to your home, with suitable packaging and insurance options.

Family Activities

  • Can you suggest child-friendly activities in Luxembourg?

    The concierge can propose family-friendly activities suitable for children, such as parks, interactive museums, or city walks, with reservations if necessary.

  • Is it possible to plan a full day of family activities from the hotel?

    The concierge can assist in organising a family day combining cultural visits, play areas, and a family-friendly restaurant close to the hotel.

Personalized Experiences

  • Can you design a personalised programme to discover Luxembourg in two days?

    The concierge can create a tailored itinerary in Luxembourg based on your interests, whether it be gastronomy, culture, shopping, or nightlife.

  • Is it possible to organise a professional photo shoot at the hotel or in the city?

    The concierge can arrange a professional photo shoot in or around Mama Shelter Luxembourg for a memorable stay or special event.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits