LUX ME White Palace

Check-in is generally in the afternoon and check-out is in the late morning. Please contact the concierge to confirm the arrangements for the day.

Early check-in is possible subject to availability; an additional charge may apply depending on the arrival time and occupancy rate.

Late departures may be offered depending on room availability and may incur additional charges.

Private transfers can be arranged on request for a fee between the hotel and the main airports in Crete via the concierge.

The hotel is located in Pigianos Kampos, by the sea, east of the town of Rethymnon on the north coast of Crete.

The hotel is approximately 70 km from Heraklion Airport and about 80 km from Chania Airport, depending on the chosen route.

The resort of Rethymnon can be reached by car or taxi in about twenty minutes from the hotel.

The hotel has free on-site parking for guests, with outdoor spaces near the entrance.

Rooms generally offer garden view, side sea view or front sea view, depending on the reserved category, with terraces or balconies.

Rooms are equipped with at least air conditioning, flat-screen TV, mini-fridge or minibar, safe, and tea/coffee making facilities.

Some suites and villas have private or shared pools, available depending on the reserved categories.

Wi-Fi is available free of charge in the hotel, including in the rooms and common areas.

Prices vary according to the season, room type, and current offers; they can be checked in real-time on major booking sites.

The LUXME package is an ultra all-inclusive formula including most meals, selected drinks, and various on-site activities.

Beach and pool towels are generally provided free of charge to guests, with dedicated collection points.

Housekeeping is provided daily, and an evening turn-down service may be offered depending on the room category.

Certain services such as spa treatments, premium wines, motorised activities, or external excursions may incur additional charges.

Online reviews highlight the quality of service, the beachfront location, cleanliness, and the highly appreciated all-inclusive package.

Breakfast is served as a varied buffet with hot and cold options, Greek and international specialities.

The hotel has several à la carte restaurants and a main buffet restaurant, offering Mediterranean, Greek, and international cuisine.

Vegetarian options and some dishes suitable for intolerances are offered; specific diets must be communicated in advance to the staff.

Snacks, ice creams, and light meals are generally available during the day in certain bars or dining points, included in the package.

The hotel has a wellness area with spa treatments, massages, and various therapies, available at an additional cost.

A fully equipped fitness centre is available for guests, with access generally included in the stay.

Massages and treatments can be booked in advance or on-site, subject to availability and with variable prices depending on the treatment.

Calm outdoor spaces and sometimes gentle or relaxation activities may be offered depending on the entertainment programme.

The hotel has several outdoor pools, including lagoon pools and pools close to the beach.

Daily activities such as light sports, entertainment, and evening shows are generally offered as part of the leisure programme.

The hotel is beachfront and provides direct access to a well-equipped beach with sun loungers and umbrellas for guests.

Non-motorised water sports may be offered depending on the season; motorised activities are often provided by external operators.

Official photos and those from travellers show a bright design, lagoon-style pools, outdoor spaces facing the sea, and contemporary rooms.

The hotel offers a kids' club with a programme of activities and supervised events according to age and season.

Baby cots and high chairs can be provided upon request, subject to availability.

Some types of family rooms or suites offer separate spaces for parents and children, with suitable bedding.

Shallow pools or areas suitable for children are available, with mandatory parental supervision.

Pets are generally not accepted in this establishment, except for specific cases that are duly authorised.

No specific services are advertised for pets, such as bowls or beds, as the hotel is not pet-friendly.

It is advisable to inform about any needs related to a service animal in advance to best organise your stay.

The hotel has accessible rooms and some facilities for people with reduced mobility, upon request at the time of booking.

The main common areas are generally accessible via ramps or lifts, with some areas potentially having steps.

It is recommended to specify your specific accessibility needs so that the room allocation can be appropriate.

Common payment methods include major international credit cards and cash payments in euros at the reception.

Cancellation conditions vary according to the rate and booking channel; they are specified at the time of booking and on your confirmation.

A tourist tax per person per night is generally payable on site, in addition to the room price, according to current Greek regulations.

Credit card pre-authorisations or security deposits may be requested upon arrival to cover any additional charges.

The hotel is part of the Grecotel group, which promotes various environmental and social responsibility initiatives in its establishments.

Energy and water-saving measures, as well as partial recycling, are generally in place in the rooms and common areas.

Local and seasonal products are regularly highlighted in the dining options, supporting producers from Crete.

Some documents and information may be digitised to reduce paper usage, particularly through applications or information screens.