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5★ · Playa del Carmen

La Casa de la Playa

Carretera Chetumal, Puerto Juárez Km. 282-L23-2, Colonia Rancho Xcaret, 77710 Playa del Carmen, Q.R., Mexique, Playa del Carmen

4.74.7/5453 reviews · Google rating
  • In Playa del Carmen, close to the beach
  • Tropical setting inspired by nature
  • An atmosphere designed for switching off
  • Suited to couples’ or family stays

Hotel 5-star in Playa del Carmen, in the heart of the city, featuring a tropical setting, attentive service and nature-inspired design.

Where is La Casa de la Playa in Playa del Carmen?

La Casa de la Playa is in Playa del Carmen, Mexico, in a tropical seafront setting.

The location suits a beach stay, with several nearby places to visit reachable on foot from the hotel.

How much does a stay at La Casa de la Playa cost?

Rates vary depending on travel dates, room category and stay conditions.

For an accurate figure, it is best to check your dates or ask the Concierge for a tailored estimate.

What can you expect from dining at La Casa de la Playa?

The hotel has seven dining venues across restaurants and bars, as well as breakfast service.

Known on-site options include Xaak, Tuch de Luna, Estero and Cocina de Autor Riviera Maya.

A word from the Concierge

La Casa de la Playa through the Concierge's eyes

La Casa de la Playa is located in Playa del Carmen, Mexico. This 5★ hotel offers an immersive experience in a tropical setting. The proximity to the beach attracts travelers seeking relaxation and leisure. Managed by Oyo Rooms, the establishment provides a warm and welcoming environment, ideal for couples or family stays.

This hotel stands out due to its honour from Travel + Leisure World's Best Awards 2025. The overall atmosphere aims to be relaxing, with a design inspired by the surrounding nature. Visitors appreciate the attentive service and commitment to quality. La Casa de la Playa offers a setting conducive to disconnecting and discovering the natural wonders of the region.

Before you go, know that the ambiance is perfect for romantic getaways or family vacations. The high season runs from December to April, when the weather is most pleasant. Be sure to book your activities in advance to fully enjoy your stay.

_My tip from the Concierge: book your excursions upon arrival, as spots fill up quickly during the high season._

Why choose La Casa de la Playa?

La Casa de la Playa is an exceptional address in Playa del Carmen, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In Playa del Carmen, close to the beach
  • Tropical setting inspired by nature
  • An atmosphere designed for switching off
  • Suited to couples’ or family stays
  • Recognised in the Travel + Leisure World's Best Awards 2025

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Private events

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

7 on-site dining venues, including 1 Michelin star.

  • Centli

    Restaurant

  • Xaak

    Restaurant

    Chef: Roberto Solís, Paco Méndez, Jonatán Gómez Luna, and Alejandro Ruíz
    Chef: Roberto Solís, Paco Méndez, Jonatán Gómez Luna, and Alejandro Ruíz

    Highlights

    • fusion
    • a unique sensory experience and is led by the four chefs of the Gastronomic Collective of Hotel Xcaret Arte
    Practical information

    The concierge’s wordFor a singular sensory interlude, book Xaak: a fusion table led by the four chefs of Hotel Xcaret Arte’s Gastronomic Collective.

  • Tuch de Luna Restaurant

    Restaurant

    Chef: Martha Ortiz
    Chef: Martha Ortiz

    Highlights

    • traditional Mexican cuisine
    • a reinterpretation of the traditional tortilla soup or be amazed by the flavor of a fried tamale stuffed with goat cheese.
    Practical information

    The concierge’s wordAt Tuch de Luna, let Martha Ortiz’s traditional Mexican cuisine lead the way, especially the reimagined tortilla soup or the fried goat cheese tamale.

  • Estero Restaurant

    Restaurant

    Chef: Virgilio Martínez
    Chef: Virgilio Martínez

    Highlights

    • fusion of Peruvian and Mexican cuisine
    • dishes become a canvas on which products from these two regions are showcased, turning into works of art on the table.
    Practical information

    The concierge’s wordAt Estero, let Virgilio Martínez lead the way: Peruvian-Mexican fusion arrives at the table like a work of art, precise and inspired.

  • La Bodega

    Bar

    Highlights

    • a variety of premium tequila and mezcal labels that you can serve yourself and enjoy accompanied by a slice of orange or lime.
    Practical information

    The concierge’s wordAt La Bodega, pour yourself a premium tequila or mezcal and enjoy it with a slice of orange or lime—it’s the right pace.

  • El Bar

    Bar

    Highlights

    • cosmopolitan mixology in a relaxed atmosphere.
    Practical information

    The concierge’s wordFor a drink in a relaxed setting, head to El Bar: its cosmopolitan mixology always makes the right impression.

  • Cocina de Autor Riviera Maya

    1 Michelin star

    Restaurant

    Chef: Nahúm Velasco
    Chef: Nahúm Velasco

    Highlights

    • Creative, Mexican
    • a sophisticated tasting menu that emphasizes novel combinations and compelling textures
    Practical information

    The concierge’s wordIf you want a table that truly surprises, book Cocina de Autor Riviera Maya: Nahúm Velasco crafts a creative Mexican tasting menu with remarkable textures.

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 13:00
Check-out
Until 12:00

Pets

Pets are welcome (150 € fee).

The cost for this service is $150 USD per stay. The maximum allowed weight is 5 kilos, except for assistance pets.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Carretera Chetumal, Puerto Juárez Km. 282-L23-2, Colonia Rancho Xcaret, 77710 Playa del Carmen, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 453 reviews

5/5Tom Lemay

La Casa de la Playa Xcaret is breathtakingly beautiful, but it's the staff that make it truly unforgettable. A special thank you to our butlers Celeste and Neftali — you made us feel like family from the very first…

5/5Nikesh Shah

My stay at the Wellness Suite at La Casa de la Playa was overall a very unique and luxurious experience. The suite itself is stunning — peaceful, private, beautifully designed, and focused on wellness in a way that…

5/5Fagin Music

My wife and I just got back from our Honey moon at La Casa de la Playa. We had an incredible trip all around. The service was amazing, Memo and Guillermo took great care of us all weekend. Miguel R at the lobby made a…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Playa Xcaret ArteTourist attraction

    286 m · 3 min walk

    Playa Xcaret Arte, a tourist attraction just three minutes' walk away, offering an immersive experience in Mexican culture.

    Practical information

    The concierge’s wordA 3-minute walk away, Playa Xcaret Arte offers an immersive dive into Mexican culture, ideal for a gentle outing between relaxing moments.

  • Playa del pecadoTourist attraction

    881 m · 11 min walk

    Playa del Pecado, a tourist attraction 881 meters away, providing a natural setting ideal for relaxation.

    Practical information

    The concierge’s wordFor a calm outdoor break, Playa del Pecado is well suited to a relaxing moment away from the pace of Playa del Carmen.

  • Playa Del AmorTourist attraction

    1.0 km · 12 min walk

    Playa Del Amor, a tourist attraction located 1 km away, provides a natural setting perfect for relaxation and beach enjoyment.

    Practical information

    The concierge’s wordFor a natural seaside break, Playa Del Amor is well suited to a relaxing beach moment in Playa del Carmen.

  • Delphinus Riviera MayaTourist attraction

    1.5 km · 18 min walk

    Water park 1.5 km away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordFor a fun family break, Delphinus Riviera Maya is a great option when you’re in the mood for water attractions without going far from Playa del Carmen.

  • Xcaret Eco ParkTourist attraction

    1.7 km · 20 min walk

    Amusement park 1.6 km away, featuring various activities and attractions related to Mexican nature and culture.

    Practical information

    The concierge’s wordFor a playful break around nature and Mexican culture, Xcaret Eco Park works well for a daytime half-day outing.

  • Xenses ParkTourist attraction

    2.1 km · 4 min by car

    Xenses Park, an amusement center offering various sensory experiences, located 2.1 km away.

    Practical information

    The concierge’s wordFor a playful break away from the beaches, Xenses Park is a great pick if you're in the mood for varied sensory experiences in Playa del Carmen.

  • Xplor ParkTourist attraction

    2.1 km · 4 min by car

    Xplor Park, an amusement center offering outdoor activities and water adventures.

    Practical information

    The concierge’s wordIf you're in the mood for the outdoors and water adventures, Xplor Park offers a playful break in Playa del Carmen.

  • Plage de PlayacarTourist attraction

    2.7 km · 5 min by car

    Playacar beach, a popular seaside destination for relaxing by the sea.

    Practical information

    The concierge’s wordFor a calm seaside break, Playacar Beach is well suited to a relaxing moment away from the pace of Playa del Carmen.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Río SecretoPark

    2.9 km · 5 min by car

    Río Secreto, a natural park offering tours of caves and underground rivers.

    Practical information

    The concierge’s wordA lovely nature break if you're craving cool air and exploration, with cave tours and underground rivers.

  • Plaza AntiguaSquare

    4.6 km · 8 min by car

    Plaza Antigua, a lively square where various events and cultural activities take place.

    Practical information

    The concierge’s wordTo catch the local vibe, stop by Plaza Antigua later in the day: the square often comes alive with events and cultural activities.

  • Parque La CeibaPark

    4.8 km · 8 min by car

    Park in Playa del Carmen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Playa del Carmen, Parque La Ceiba is well suited to a quiet moment between outings.

  • Parque Los FundadoresPark

    4.9 km · 8 min by car

    Parque Los Fundadores, a park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Playa del Carmen, Parque Los Fundadores is well suited to a quiet moment to unwind and enjoy a touch of nature.

  • Leona Vicario ParkPark

    5.0 km · 9 min by car

    Park in Playa del Carmen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between outings, Leona Vicario Park offers a simple setting to unwind and enjoy a quiet moment.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is La Casa de la Playa hotel located in Playa del Carmen?

    La Casa de la Playa by Xcaret is a luxury all-inclusive boutique hotel for adults, situated between the Mayan jungle and the beach in the Riviera Maya, near Playa del Carmen.

  • In which neighbourhood or exclusive area of Playa del Carmen is La Casa de la Playa located?

    The hotel is located north of Playa del Carmen, on the Riviera Maya, beachfront, within the Xcaret complex, in a very exclusive area of the Caribbean coast of Quintana Roo.

  • Is La Casa de la Playa directly on the beach and in what specific environment?

    La Casa de la Playa is situated between the jungle and a private beach of the Riviera Maya, in close proximity to Xcaret Park, in a secure and secluded area of the coast.

  • What is the distance between the hotel and the airport?

    La Casa de la Playa is approximately 60 to 70 km from Cancún International Airport, which is about a 45 to 60-minute drive depending on traffic.

  • Does the hotel have parking?

    The hotel offers free on-site parking for guests, with valet service available depending on the day's conditions. Contact the concierge to confirm the day's arrangements.

  • What are the recommended ways to access La Casa de la Playa?

    The hotel can be reached by private car, organised transfer, taxi or shuttle from Cancún or Playa del Carmen airports, via the main roads of the Riviera Maya.

  • Is the hotel close to the centre of Playa del Carmen and Quinta Avenida?

    La Casa de la Playa is located in a quiet and secure area, away from the hustle and bustle of Quinta Avenida, but accessible by car or private transfer in a short time.

Arrival & Departure

  • Are airport transfers offered?

    Airport transfers are generally included in the All-Fun Inclusive concept and can be arranged in a luxury or shared vehicle from Cancún airport to the hotel.

  • What are the check-in and check-out times at La Casa de la Playa?

    Standard check-in generally begins in the early afternoon and check-out is in the late morning, according to Riviera Maya standards. Contact the concierge to confirm the day's arrangements.

  • Can I check in early?

    Early check-in may sometimes be granted depending on occupancy, with access to common areas while waiting for the suite to be ready. Contact the concierge to confirm the day's arrangements.

  • How does the arrival and reception process work at La Casa de la Playa?

    Check-in is done at the main reception of the hotel, with personalised welcome and luggage handling upon arrival at the lobby.

  • Can I arrive late at night or leave very early in the morning without any issues?

    La Casa de la Playa has a reception and butler service available 24/7, allowing for late arrivals and departures with assistance for formalities.

Rooms & Amenities

  • What types of suites are offered at La Casa de la Playa by Xcaret?

    The suites are very spacious, with private pool, terrace, ocean or jungle view, handcrafted Mexican decoration and luxury amenities suitable for an ultra high-end stay.

  • What are the main amenities included in the rooms at La Casa de la Playa?

    Each suite generally has a private pool, terrace, seating area, gourmet minibar, safes and high-end amenities. Contact the concierge to confirm the day's arrangements.

  • What level of comfort and amenities can I expect in my room?

    The suites are equipped with free Wi-Fi, air conditioning, flat-screen television, premium bedding, luxurious bathroom and numerous artisanal details.

  • How many rooms or suites does La Casa de la Playa hotel have?

    La Casa de la Playa is a boutique hotel with approximately 60 to 63 suites, offering an intimate atmosphere with highly personalised service and dedicated butlers.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is offered throughout the hotel, in the suites and common areas, at no extra charge for guests.

Included Services

  • What does La Casa de la Playa Xcaret include in its All-Fun Inclusive offer?

    The hotel offers an All-Fun Inclusive concept that includes gastronomy, certain drinks, access to Xcaret parks and transfers, depending on the day's conditions. Contact the concierge to confirm the day's arrangements.

  • What services are included in the room price at La Casa de la Playa?

    The stay generally includes meals at several restaurants, selected drinks, butler service, Wi-Fi, parking and access to partner Xcaret parks.

  • Is room service available 24/7 and is it included in the package?

    Room service operates 24/7 with a varied menu included in the all-inclusive concept, depending on the day's arrangements. Contact the concierge to confirm the day's arrangements.

  • Is a butler or private concierge service offered in each suite?

    Butlers are available day and night via messaging or phone to organise meals, activities, spa, transfers and personalised services.

Dining

  • What types of restaurants are available at La Casa de la Playa?

    La Casa de la Playa offers gourmet restaurants featuring signature Mexican and international cuisine, with tasting menus and local products.

  • What type of breakfast is offered?

    Breakfast is generally served à la carte, with Mexican and international options, served in the restaurant or in-room according to your preference.

  • Are there bars and cocktail options included in the hotel package?

    The offering includes several bars and lounges, with signature cocktails, wines and premium spirits as part of the luxury all-inclusive, depending on the selection of the day.

  • Can the hotel accommodate vegetarian, vegan or gluten-free diets?

    Menus tailored to special diets (vegetarian, vegan, gluten-free, lactose-free) can be prepared upon request with the kitchen teams.

Activities & Leisure

  • Does the hotel have a pool?

    La Casa de la Playa offers one or more main pools in addition to the private pools of the suites, with views of the sea or jungle, reserved for adults.

  • What leisure activities are offered on-site or through the Xcaret complex?

    The hotel offers relaxation activities, access to Xcaret parks, culinary experiences, cultural events and nature-related activities.

  • Is the beach equipped with sun loungers and beach service for guests of La Casa de la Playa?

    The beach in front of the hotel is equipped with sun loungers, drink service and direct access to the Caribbean Sea.

  • Are there exclusive experiences reserved for guests of La Casa de la Playa Xcaret?

    Exclusive experiences, such as tastings, private tours or night activities in the parks, may be included or offered at an additional cost.

Spa & Wellness

  • What type of spa and wellness services are available for guests?

    La Casa de la Playa has access to the Muluk spa of the complex, offering signature treatments, hydrotherapy circuits and rituals inspired by Mayan tradition.

  • Are spa treatments included in the price of the stay at La Casa de la Playa?

    Main massages, facials, couples rituals, and hydrotherapy are offered at an additional cost, by reservation with the spa.

  • Does the hotel have a gym and fitness equipment?

    A fully equipped gym, sometimes with a view, is available for guests, featuring modern cardio and weight machines.

  • Are yoga classes or wellness activities regularly offered at the hotel?

    Wellness programs, yoga, or meditation may be offered according to the weekly schedule. Contact the concierge to confirm the day's arrangements.

Family & Kids

  • Does La Casa de la Playa accept children or is it adults-only?

    La Casa de la Playa is an adults-only hotel, generally not accepting children for regular accommodation.

  • Are special amenities such as baby beds or childcare services offered?

    Baby beds or childcare services are generally not offered, as the hotel is designed as an adults-only retreat. Contact the concierge to confirm the day's arrangements.

  • Do you recommend La Casa de la Playa for a family stay with young children?

    Families travelling with children are directed to other hotels in the Xcaret group, which are more suitable and equipped with complete family facilities.

Pets

  • Are pets allowed at La Casa de la Playa?

    Pets are generally not allowed at La Casa de la Playa, as the hotel is not designed as a pet-friendly establishment.

  • Does the hotel have facilities or services for dogs or cats?

    No dog park or specific services for pets are offered, as pets are usually not permitted.

  • Are assistance dogs or service animals accepted at La Casa de la Playa?

    Only certain medical exceptions, such as duly justified assistance dogs, may be considered. Contact the concierge to confirm the day's arrangements.

Accessibility

  • Does La Casa de la Playa offer rooms adapted for people with reduced mobility?

    The hotel has suites on the ground floor or easily accessible, but the detailed offer of accessible rooms should be verified before booking. Contact the concierge to confirm the day's arrangements.

  • Are the hotel's common areas wheelchair accessible?

    The common areas have elevators and adapted pathways, but some access to the beach or pool may have limitations. Please contact the concierge to confirm the arrangements for the day.

  • Can I request special assistance in case of reduced mobility or disability?

    Personalised assistance services can be arranged for guests with specific needs, including transfers and internal movements.

Billing & Policies

  • Is La Casa de la Playa one of the most expensive hotels in the Xcaret complex and what price levels can be expected?

    The rates at La Casa de la Playa are among the highest in the Xcaret group, reflecting its ultra-luxury positioning, with a price per night generally significantly higher than other hotels in the complex.

  • How are the prices structured at La Casa de la Playa (price per night, per person, all-inclusive)?

    The rates are presented as premium all-inclusive per suite and per night, varying according to the season, suite type, and current offers.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate chosen, with more flexible conditions for certain rates and stricter penalties for non-refundable promotional offers.

  • Are there any occupancy taxes to pay?

    Local taxes and service charges may be added to the displayed rate, in accordance with Quintana Roo regulations. Are there any occupancy taxes to pay? Please contact the concierge to confirm the arrangements for the day.

  • What is the official or estimated classification level of La Casa de la Playa (stars or diamonds)?

    The hotel is generally recognised at the 5-star luxury level and aims for the highest standards, with a quality of service corresponding to a superior category on the Riviera Maya.

Sustainability

  • Does La Casa de la Playa implement a sustainability or ecotourism policy?

    The Xcaret complex promotes sustainable practices, including mangrove preservation, water treatment, and architectural integration, and the hotel is part of this approach.

  • How does the hotel integrate local craftsmanship and regional products into its operations?

    The hotel prioritises local materials, Mexican artisans, and short supply chains for its gastronomy, contributing to a more responsible approach to luxury.

  • Are specific measures taken to reduce the environmental impact of La Casa de la Playa?

    Actions to reduce single-use plastics and to manage energy and water responsibly are implemented at the Xcaret complex.

The Concierge answers — La Casa de la Playa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and La Casa de la Playa in Playa del Carmen?

    The concierge can organise private transfers or vehicles from the Xcaret collection to and from Cancún airport, included in the All-Fun Inclusive experience subject to the day's conditions. Contact the concierge to confirm the details for the day.

  • Is it possible to book a private driver to travel between the hotel, Playa del Carmen and Tulum?

    The concierge can book a private driver for transfers to Playa del Carmen, Cancún or Tulum, with standard or luxury vehicles subject to availability. Contact the concierge to confirm the details for the day.

  • Can you help me rent a car delivered directly to La Casa de la Playa?

    The concierge can arrange car rental with delivery and collection directly at the hotel through selected partners. Contact the concierge to confirm the details for the day.

  • Can the concierge arrange a helicopter transfer between Cancún airport and the hotel?

    The concierge can coordinate helicopter transfers or VIP services from Cancún airport, subject to availability and weather conditions. Contact the concierge to confirm the details for the day.

Restaurant Reservations

  • Can you book the gourmet restaurants at La Casa de la Playa and the Xcaret complex for me?

    Reservations are made through the concierge, who organises priority access to the restaurants at La Casa de la Playa and neighbouring Xcaret hotels, subject to availability and service hours. Contact the concierge to confirm the details for the day.

  • Is it possible to organise a romantic private dinner on the beach or in the suite?

    The concierge can organise private dinners on the beach or in the suite with a tasting menu, sommelier service and personalised decoration, subject to availability. Contact the concierge to confirm the details for the day.

  • Can the concierge manage reservations taking into account my food allergies?

    The concierge can indicate suitable options and inform the chefs of your dietary restrictions prior to your arrival to personalise menus and snacks. Contact the concierge to confirm the details for the day.

Spa Bookings

  • How do I book a spa treatment during my stay at La Casa de la Playa?

    Spa treatment reservations are made through the concierge, who offers slots at the Muluk spa or in the suite, depending on your preferred timings. Contact the concierge to confirm the details for the day.

  • Can you organise a couples' spa ritual or a private temazcal ceremony?

    The concierge can organise couples' rituals, temazcal ceremonies or signature treatments inspired by Mayan culture, subject to availability at the partner spa. Contact the concierge to confirm the details for the day.

  • Can the concierge help me plan a personalised wellness programme over two or three days?

    The concierge can recommend the most suitable treatments and adjust the duration of the sessions to optimise a short stay. Contact the concierge to confirm the details for the day.

Excursions & Cultural Visits

  • Can you organise my visit to the Xcaret and Xplor parks from the hotel?

    The concierge can organise visits to the Xcaret, Xplor, Xenses parks and others, usually included in the All-Fun Inclusive concept, with transfers and reserved access. Contact the concierge to confirm the details for the day.

  • Is it possible to book a private excursion to the Mayan ruins from La Casa de la Playa?

    The concierge can book private excursions to Chichén Itzá, Tulum or Cobá with a French or English-speaking guide, including transport and possible meals. Contact the concierge to confirm the details for the day.

  • Can the concierge organise a day in the cenotes or a nearby nature reserve?

    The concierge can coordinate outings to cenotes, nature reserves and pristine beaches, individually or in small groups, according to your expectations. Contact the concierge to confirm the details for the day.

Special Occasions

  • Can you help me organise a romantic marriage proposal at La Casa de la Playa?

    The concierge can prepare decorations, a cake, champagne and surprises in the room for an anniversary or a marriage proposal, with a personalised setup. Contact the concierge to confirm the details for the day.

  • Is it possible to organise a professional photo shoot for a special occasion?

    The concierge can coordinate photographers, floral decorations, musicians and private space rentals for a birthday, vow renewal or intimate celebration. Contact the concierge to confirm the details for the day.

  • Does the concierge offer special attentions for honeymoons?

    The concierge can tailor surprises and attentions (menus, activities, timings) for honeymoon couples, with certain services offered. Contact the concierge to confirm the details for the day.

Shopping & Luxury Services

  • Can you recommend where to do luxury shopping near La Casa de la Playa?

    The concierge can recommend high-end boutiques in Playa del Carmen or Cancún and arrange transport, private appointments and stylist services upon request. Contact the concierge to confirm the details for the day.

  • Is it possible to have a personal shopper during my stay?

    The concierge can check availability and coordinate a personal shopper or private stylist service in partner boutiques. Contact the concierge to confirm the details for the day.

  • Can the concierge organise the delivery of gifts or flowers to my suite?

    The concierge can arrange the delivery of flowers, gifts, chocolates or special bottles directly to your suite at specific times. Contact the concierge to confirm the details for the day.

Family Activities

  • Can you recommend family-friendly activities nearby, even though the hotel is adults only?

    The concierge can advise on the best activities in the Xcaret parks and Playa del Carmen that are suitable for families, even though the hotel itself is adults only. Contact the concierge to confirm the details for the day.

  • Can the concierge organise a full day at a child-friendly park for my family staying elsewhere?

    The concierge can organise visits to parks, reserves, and beaches accessible to children, with detailed schedules and travel times to plan your days. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a family photo shoot on the beach or in Xcaret parks?

    The concierge can coordinate family photography services in the parks or on the beach, with slots available at sunrise or sunset. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Is it possible to create a customised 4-day programme including gastronomy, spa, and cultural visits?

    The concierge can design a tailored itinerary combining gastronomy, wellness, cultural visits, and free time, based on your interests. Contact the concierge to confirm the arrangements for the day.

  • Does the concierge offer exclusive experiences such as private tastings or workshops with artisans?

    The concierge can offer exclusive experiences such as private tastings, chocolate workshops, or meetings with artisans, depending on the schedule. Contact the concierge to confirm the arrangements for the day.

  • Can you help me organise a 'once in a lifetime' stay at La Casa de la Playa with truly unique experiences?

    The concierge can tailor the pace, transfers, and activities for a trip celebrating a unique occasion, with coordinated photography, spa, and gastronomy services. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits