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5★ · Biarritz · Nouvelle-Aquitaine

Hôtel du Palais Biarritz

1 Avenue de l'Impératrice, 64200 Biarritz

4.64.6/51,984 reviews · Google rating
  • Distinction Palace — Atout France
  • 142 chambres et suites
  • 2 étoiles Michelin
  • Spa Maison Guerlain

5-star hotel in Biarritz, 629 m from La Villa Belza, featuring 2 Michelin-starred restaurants, Imperial Spa by Guerlain and indoor pool.

What is the price of a night at Hôtel du Palais Biarritz?

Rates vary depending on the season, your dates, and the room or suite category.

For an exact price, the simplest option is to check your dates or contact the Concierge.

What is the price of a meal at Hôtel du Palais Biarritz?

Your budget depends on the restaurant you choose and the current menu.

The hotel has two Michelin-starred dining venues, including La Rotonde - La Table d’Aurélien Largeau and L’Impertinent.

What different menus are available at Hôtel du Palais Biarritz?

The selection changes with the restaurant and the season, with Basque-inspired cooking at La Rotonde.

To choose the right option, ask for the current menus and availability for your stay dates.

A word from the Concierge

Hôtel du Palais Biarritz through the Concierge's eyes

Nestled on the Atlantic coast, Hôtel du Palais Biarritz reveals a majestic silhouette in the heart of the city. The hotel is ideally located near beaches and local attractions, offering a perfect setting for discovery.

From the hotel, La Villa Belza is an 8-minute walk, Villa Natacha can be reached in 9 minutes, and Le Colisée in 14 minutes. This central setting makes Biarritz easy to explore on foot. The seafront, cultural landmarks, and nearby dining spots are all close at hand, including Le Glouby in 6 minutes and Restaurant Bellevue by Miremont in 7 minutes.

Dining unfolds across three venues. La Rotonde highlights culinary creations inspired by the Pays Basque under Aurélien Largeau. La Rotonde - La Table d'Aurélien Largeau holds 1 Michelin star. L'Impertinent, led by Fabian Feldmann, also holds 1 Michelin star.

At the Imperial Spa, Maison Guerlain treatments are paired with an indoor swimming pool, hammam, sauna, and fitness center. Signature experiences include breakfast on the terrace for suite residents. Guests can also book cooking classes with Aurélien Largeau and a wine tasting workshop. A 90-minute Guerlain wellness ritual and a jazz evening in the library every Friday round out the stay. This Biarritz address is selected for its Palace distinction, Michelin-starred dining, and direct connection to the Atlantic.

Why choose Hôtel du Palais Biarritz?

Hôtel du Palais Biarritz is an exceptional address in Biarritz (Nouvelle-Aquitaine), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Distinction Palace — Atout France
  • 142 chambres et suites
  • 2 étoiles Michelin
  • Spa Maison Guerlain
  • Conciergerie 24/24
  • Service voiturier

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

5
  • Spa
  • Indoor pool
  • Fitness centre
  • Hammam
  • Sauna

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Pets allowed

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Private events

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

2 on-site dining venues, including 2 Michelin stars.

  • La Rotonde - La Table d'Aurélien Largeau

    1 Michelin star

    Restaurant

    Chef: Aurélien Largeau
    Chef: Aurélien Largeau
    Practical information
    Phone :
    +33173111234

    The concierge’s word — At La Rotonde, Aurélien Largeau’s Michelin-starred table is where you go for precise cooking and the pleasure of a true chef-driven moment.

  • L'Impertinent

    1 Michelin star

    Cuisine créative

    Chef: Fabian Feldmann
    Chef: Fabian Feldmann
    Practical information
    Phone :
    +33173111234

    The concierge’s word — At L’Impertinent, let yourself be surprised by Fabian Feldmann’s creative cuisine, awarded one Michelin star.

Spa & wellness

Imperial Spa

The Imperial Spa at Hôtel du Palais Biarritz offers treatments in partnership with Maison Guerlain. Facilities include an indoor pool, hammam, sauna, and fitness room.

Facilities & treatments

  • Skincare partner: Maison Guerlain
  • Indoor swimming pool
  • Hammam
  • Sauna
  • Fitness center
Practical information
Phone :
+33173111234

The concierge’s word — Ideal if you want to alternate Maison Guerlain treatments with time in the indoor pool, hammam, or sauna.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Architects
Auguste Lafollye, Louis-Auguste Couvrechef, Hippolyte Durand, Gabriel-Auguste Ancelet, Édouard-Jean Niermans, Édouard Niermans (Wikidata)
Heritage designations
monument historique inscrit (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Charges may be applicable.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 1 Avenue de l'Impératrice, 64200 Biarritz

Map showing the location of Hôtel du Palais Biarritz
© Mapbox · © OpenStreetMapView on the map

View on the map

Google listing

Guest reviews

4.6 / 5 · 1,984 reviews

5/5David Kardanov

What an experience, we only went for a glass of wine and dessert but i am very happy that we had some time to visit it. With long history this place is marvelous every small detail of the palace is gorgeous. The desert…

5/5Jay Elliot

My first stay at the hotel, for three nights - such a beautiful and charming place. I would definitely stay again. Helpful and courteous staff, who spoke very clear French (even I could understand it). We had a huge…

5/5noriko sano

As the hotel was originally built by Napoleon III for his empress, it carries great historical significance and an exceptional sense of luxury. This is truly what one would call a “luxury hotel.” Moreover, the spa and…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • La Villa BelzaCultural site

    629 m · 8 min walk

    Cultural site an eight-minute walk away, offering a panoramic view of the ocean and local architecture.

    Practical information

    The concierge’s word — For an ocean-facing break, head to La Villa Belza, an 8-minute walk away, ideal at the end of the day for the panoramic views.

  • Villa NatachaCultural site

    753 m · 9 min walk

    Cultural site a nine-minute walk away, providing insight into local architecture and the region's history.

    Practical information

    The concierge’s word — For a cultural break 9 minutes away on foot, Villa Natacha offers a glimpse of local architecture and the region’s history.

  • Le ColiséeTheatre

    1.2 km · 14 min walk

    Theater 1.2 km away, offering a variety of performances and cultural events.

    Practical information

    The concierge’s word — Le Colisée makes a nice evening break if you’re in the mood for a show or a cultural moment in Biarritz.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Le GloubyRestaurant

    537 m · 6 min walk

    Restaurant a six-minute walk away, offering a variety of dishes in a friendly atmosphere.

    Practical information

    The concierge’s word — Le Glouby, a 6-minute walk away, is an easygoing stop if you’re after a varied meal in a friendly atmosphere.

  • Restaurant Bellevue by MiremontRestaurant

    589 m · 7 min walk

    Restaurant a seven-minute walk away, providing a dining experience in a pleasant setting.

    Practical information

    The concierge’s word — For a pleasant gourmet break in a lovely setting, head to Restaurant Bellevue by Miremont, a 7-minute walk from the hotel.

  • La TerrasseRestaurant

    823 m · 10 min walk

    Restaurant 823 meters away, providing a dining experience in a pleasant setting.

    Practical information

    The concierge’s word — For a relaxed lunch or dinner, La Terrasse offers a pleasant break if you're in the mood for a restaurant with a nice setting.

  • No. 4 Coffee StationRestaurant

    847 m · 10 min walk

    Restaurant 847 meters away, offering a variety of dishes and beverages.

    Practical information

    The concierge’s word — No. 4 Coffee Station is an easy, low-key stop in Biarritz if you’re after a meal or a drink without overthinking your day.

  • Saline Ceviche BarRestaurant

    849 m · 10 min walk

    Saline Ceviche Bar, a restaurant specializing in seafood and ceviches.

    Practical information

    The concierge’s word — For a seafood break in Biarritz, head to Saline Ceviche Bar if you're in the mood for seafood and ceviche.

  • Restaurant HernaniRestaurant

    1.2 km · 14 min walk

    Restaurant located 1163 meters away, offering a local dining experience.

    Practical information

    The concierge’s word — For a local-flavored food break in Biarritz, Restaurant Hernani suits a relaxed lunch or an easygoing dinner.

Around the hotel

Our full Biarritz guide

Biarritz, a gem of the Basque Coast, blends imperial elegance with surf culture, offering beaches, heritage, and refined lifestyle.

Read the Biarritz guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Hôtel du Palais Biarritz?

    Check-in is generally possible from 4 PM and check-out until 12 PM at the Hôtel du Palais Biarritz, subject to the conditions of your reservation.

  • Does the hotel have parking?

    A private parking is available at the Hôtel du Palais Biarritz, with a limited number of spaces and a daily charge for motorised guests.

  • Can I check in early?

    Early check-in may be granted depending on room availability and rate conditions; it is advisable to request it in advance at the Hôtel du Palais Biarritz.

  • Can a late check-out be requested at the Hôtel du Palais Biarritz?

    A late check-out may be offered depending on availability and sometimes for an additional fee; it is recommended to request it at the reception of the Hôtel du Palais Biarritz.

  • Are airport transfers offered?

    Airport transfers can be arranged by taxi or private car upon request with the concierge at the Hôtel du Palais Biarritz.

Location & Access

  • Where is the Hôtel du Palais Biarritz located in the city?

    The Hôtel du Palais Biarritz is located at 1 avenue de l’Impératrice, on the seafront of Biarritz, approximately 800 metres from the bustling city centre.

  • What is the distance between the hotel and the airport?

    The distance between the Hôtel du Palais Biarritz and Biarritz Pays Basque Airport is approximately 6 km, which is about ten minutes by car depending on traffic.

  • How far is the Hôtel du Palais Biarritz from the SNCF train station?

    The hotel is approximately 6 km from Biarritz La Négresse train station, accessible by taxi or private shuttle in about fifteen minutes.

  • Is the Hôtel du Palais Biarritz close to the beach?

    The beach is located about 100 metres from the Hôtel du Palais Biarritz, providing very easy access on foot from the property.

  • How do I access the Hôtel du Palais Biarritz from the motorway?

    Access from the A63 or A64 motorway is approximately 6 km, via the exits serving Biarritz, then following the direction to the city centre and seafront.

Rooms & Amenities

  • How many rooms and suites does the Hôtel du Palais Biarritz have?

    The Hôtel du Palais Biarritz has approximately 142 accommodations, including 86 rooms and 56 suites decorated in an elegant Napoléon III style.

  • What amenities can be found in the rooms at the Hôtel du Palais Biarritz?

    The rooms generally offer a flat-screen TV, air conditioning, a bathroom with a bathtub or shower, bathrobes, slippers, a hairdryer, and a safe, with some categories offering beach or ocean views.

  • What types of rooms and suites are offered at the Hôtel du Palais Biarritz?

    Several categories exist, including Classic Collection rooms, Classic Collection rooms with beach views, Deluxe rooms, and various suites with views of the gardens, pool, or ocean.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas of the Hôtel du Palais Biarritz.

  • Can an extra bed or a baby cot be added to the room at the Hôtel du Palais Biarritz?

    Some rooms can accommodate extra beds or baby cots upon request, depending on the reserved category and the configuration of the accommodation.

Billing & Policies

  • What is the price of a room at the Palais Biarritz?

    Room rates at the Hôtel du Palais Biarritz generally start from around €385 and can exceed €7,000 per night for the most prestigious categories, depending on the season and type of room.

  • What is the price of a night at the Palais de Biarritz?

    On comparison sites and online agencies, the average price for a standard room at the Hôtel du Palais Biarritz often ranges from around €650 to €1,800 per night, depending on the period and available offers.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the rate chosen, with flexible or non-refundable offers; the exact conditions are stated on the reservation confirmation from the Hôtel du Palais Biarritz.

  • Are there any tourist taxes to pay?

    Tourist taxes are to be paid per night and per person, in accordance with local regulations, in addition to the room rate at the Hôtel du Palais Biarritz.

  • What payment methods are accepted at the Hôtel du Palais Biarritz?

    Several payment methods are accepted, including international credit cards and possibly cash, for the settlement of the room, extras, and services on site.

  • Why is the Hôtel du Palais no longer a legendary hotel?

    The Hôtel du Palais Biarritz is classified as a 5-star hotel and has received the distinction of 'palace', an exceptional status awarded in France to establishments of very high luxury.

  • What is the revenue of the Hôtel du Palais Biarritz?

    The precise revenue of the Hôtel du Palais Biarritz is not publicly disclosed in detail; this information is part of the internal management of the establishment and its owners.

Dining

  • What type of breakfast is offered?

    The breakfast served at the Hôtel du Palais Biarritz is offered in buffet form with American-style options and a wide selection of products, including local items, at La Rotonde.

  • What is the price of breakfast at the Hôtel du Palais Biarritz?

    Breakfast is generally served at the La Rotonde restaurant in buffet form, often included or not depending on the chosen package; the exact price depends on the type of offer booked. Please contact the concierge to confirm the details for the day.

  • What restaurants and bars are available at the Hôtel du Palais Biarritz?

    The Hôtel du Palais Biarritz has several restaurants and bars, including La Rotonde, La Terrasse, Le Sunset, Le Salon, and the Bar Napoléon III, offering varied cuisines with ocean views in some areas.

  • What is the price of a meal at the Hôtel du Palais?

    The price of a meal at the Hôtel du Palais Biarritz depends on the restaurant and the chosen menu, ranging from simpler options on the terrace to a gourmet table at La Rotonde; detailed rates are indicated on site. Contact the concierge to confirm the details for the day.

  • What are the different menus?

    Several menus are offered depending on the restaurants and periods, including tasting menus, seasonal menus, and specific options such as brunch or seaside offerings. Contact the concierge to confirm the details for the day.

  • What is the price of brunch at the Hôtel du Palais in Biarritz?

    The hotel occasionally offers a brunch, particularly during certain periods or events, with a specific price per person. Contact the concierge to confirm the details for the day.

  • Can the Hôtel du Palais Biarritz offer gluten-free options or special menus?

    Adapted options, such as gluten-free meals, can be offered upon prior request in the restaurants of the Hôtel du Palais Biarritz.

Spa & Wellness

  • What type of wellness space does the Hôtel du Palais Biarritz offer?

    The Hôtel du Palais Biarritz features a large Spa Impérial Guerlain of approximately 2,500 m², with treatment rooms, relaxation areas, and an indoor pool.

  • What facilities are available at the Spa Impérial Guerlain of the Hôtel du Palais Biarritz?

    The spa at the Hôtel du Palais Biarritz generally offers a hammam, hot tub, gym, Guerlain treatments, and massages, with access possible for a fee or reservation.

  • Does the hotel have a pool?

    An outdoor heated seawater pool and at least one indoor pool are available at the Hôtel du Palais Biarritz, providing relaxation facing the ocean.

  • Is access to the spa and pool included in the room price at the Hôtel du Palais Biarritz?

    Access to the spa and certain facilities may be included or charged separately depending on the offers, the reserved rooms, and the chosen treatments at the Hôtel du Palais Biarritz.

Activities & Leisure

  • What leisure activities are offered at the Hôtel du Palais Biarritz?

    Among the activities offered or accessible are spa and fitness, pool, nearby beach, possible children's play areas, and sports or leisure programmes depending on the season.

  • What activities can be done around the Hôtel du Palais Biarritz?

    The beach, seaside walks, surfing, golf in the surrounding area, and visits to Biarritz and the Basque Country are the main activities for hotel guests.

  • Does the Hôtel du Palais Biarritz offer a children's club or dedicated activities?

    The establishment offers family-friendly facilities, such as a playground or a children's club depending on the season, to entertain younger guests on-site.

  • Did Coco Chanel live in Biarritz?

    Coco Chanel lived and launched her fashion house in Biarritz in the early 20th century, contributing to the city's seaside fame, although she is not directly linked to the ownership of the Hôtel du Palais Biarritz.

Family & Kids

  • Is the Hôtel du Palais Biarritz suitable for a family stay?

    Family rooms, connecting suites, or options for extra beds may be available, allowing parents and children to be comfortably accommodated at the Hôtel du Palais Biarritz.

  • Can we request a baby cot or babysitting service at the Hôtel du Palais Biarritz?

    Baby cots and possibly babysitting services may be available upon request, subject to availability and the hotel's conditions.

  • What activities are recommended for children at the Hôtel du Palais Biarritz?

    The immediate proximity to the beach, the swimming pool, and certain activities allow children to enjoy a seaside stay at the Hôtel du Palais Biarritz.

Pets

  • Are pets allowed at the Hôtel du Palais Biarritz?

    Pets are accepted at the Hôtel du Palais Biarritz, with dogs and cats allowed in certain areas, with an additional charge of €65 per pet per night, and a weight limit of approximately 30 kg.

  • In which areas of the Hôtel du Palais Biarritz are pets allowed or prohibited?

    Pets are allowed in areas such as the Lounge, Bar Napoléon III, and La Terrasse, but are not permitted in La Rotonde, the Spa Impérial, or the Club Impérial.

Accessibility

  • Does the Hôtel du Palais Biarritz have rooms accessible to people with reduced mobility?

    Accessible rooms and certain facilities for people with reduced mobility are offered, in accordance with the accessibility standards for 5-star hotels in France.

  • Is the hotel suitable for wheelchairs and people with reduced mobility?

    Lifts, step-free access, and staff assistance generally facilitate the movement of people with reduced mobility within the Hôtel du Palais Biarritz.

  • Should we inform the Hôtel du Palais Biarritz in advance of specific accessibility needs?

    It is recommended to inform the hotel in advance of specific accessibility needs to assign the most suitable room and services.

Sustainability

  • Does the Hôtel du Palais Biarritz have a sustainable or eco-responsible approach?

    The establishment is gradually implementing environmental actions such as responsible management of water, energy, and waste, in line with the practices of luxury hotels on the Basque coast.

  • What types of ecological measures are generally applied at the Hôtel du Palais Biarritz?

    In hotels of this standing, refillable bathroom products, energy savings, and local partnerships are often prioritised; detailed information can be provided by the reception.

The Concierge answers — Hôtel du Palais Biarritz

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Biarritz airport and the Hôtel du Palais Biarritz?

    The concierge can organise a private transfer or taxi to and from Biarritz airport, which is located approximately 6 km from the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver at disposal from the Hôtel du Palais Biarritz?

    The concierge can book a private driver by the hour to explore the Basque coast, with departure and return to the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a transfer to the SNCF train station from the Hôtel du Palais Biarritz?

    The concierge can organise transfers to the Biarritz or Bayonne train stations by taxi or car with a driver from the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can a rental car be delivered directly to the Hôtel du Palais Biarritz?

    The concierge can advise on car rental with delivery to the Hôtel du Palais Biarritz and arrange for the vehicle to be made available. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge assist me with parking or a valet service at the Hôtel du Palais Biarritz?

    The concierge can provide information on nearby parking and arrange for a valet service if available at the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you reserve a table at La Rotonde, the gourmet restaurant of the Hôtel du Palais Biarritz?

    Reservations are made through the concierge, who can secure a table at La Rotonde or in other restaurants of the Hôtel du Palais Biarritz depending on availability. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge recommend good seafood restaurants around the Hôtel du Palais Biarritz?

    The concierge can recommend and reserve seafood or bistronomic restaurants in Biarritz and along the Basque coast, according to your preferences. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a gluten-free menu or one suitable for a specific diet at the restaurant of the Hôtel du Palais Biarritz?

    Requests for special menus, including gluten-free options, can be submitted in advance through the concierge for the restaurants of the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a romantic dinner with a sea view at the Hôtel du Palais Biarritz?

    The concierge can arrange a romantic dinner with an ocean view at the Hôtel du Palais Biarritz or at a partner restaurant. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • How can I book a treatment at the Spa Impérial Guerlain of the Hôtel du Palais Biarritz?

    Bookings for treatments are made through the concierge or directly at the Spa Impérial Guerlain of the Hôtel du Palais Biarritz, depending on availability. Contact the concierge to confirm the arrangements for the day.

  • Can a duo massage be booked at the spa of the Hôtel du Palais Biarritz?

    The concierge can advise and book duo massages or specific rituals at the Spa Impérial Guerlain of the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge provide the access times for the spa and pool at the Hôtel du Palais Biarritz?

    The concierge can inform about the hours of the spa, indoor pool, hammam, and gym, and can reserve slots if necessary. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Is it possible to organise a private guided tour of Biarritz from the Hôtel du Palais Biarritz?

    The concierge can organise a guided tour of Biarritz, its seafront, and its iconic sites departing from the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a day trip to the Basque coast from the Hôtel du Palais Biarritz?

    The concierge can plan a day trip to Bayonne, Saint-Jean-de-Luz, or the Spanish Basque coast for guests of the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me discover the history of the Hôtel du Palais Biarritz and its surroundings?

    The concierge can provide information about the imperial history of the Hôtel du Palais Biarritz and recommend cultural visits related to Napoleon III and Empress Eugénie. Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Is it possible to prepare a romantic surprise in the room at the Hôtel du Palais Biarritz?

    The concierge can organise a romantic room decoration with flowers, champagne, or personalised touches at the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can you help me organise a birthday or a marriage proposal at the Hôtel du Palais Biarritz?

    The concierge can assist in organising a birthday, a marriage proposal, or a private event in a suitable space at the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge organise a professional photo shoot at the Hôtel du Palais Biarritz?

    The concierge can assist in coordinating professional photos on the terrace or in the lounges of the Hôtel du Palais Biarritz, subject to permission. Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can you recommend the best luxury shopping addresses near the Hôtel du Palais Biarritz?

    The concierge can recommend luxury boutiques, fashion houses, and jewellers in Biarritz, as well as high-end shopping centres close to the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to benefit from a personal shopper through the Hôtel du Palais Biarritz?

    The concierge can offer a personal shopper service or tailored shopping assistance departing from the Hôtel du Palais Biarritz. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange for flowers or a gift to be delivered to the room at the Hôtel du Palais Biarritz?

    The concierge can organise deliveries of flowers, pastries, or high-end gifts directly to the room at the Hôtel du Palais Biarritz. It is recommended to contact the concierge to confirm the arrangements for the day.

Family Activities

  • Can you organise activities for children at the Hôtel du Palais Biarritz or nearby?

    The concierge can provide information about the children's club or play area and suggest family-friendly activities for those staying at the Hôtel du Palais Biarritz. It is recommended to contact the concierge to confirm the arrangements for the day.

  • Can the concierge book surf lessons for children near the Hôtel du Palais Biarritz?

    The concierge can assist in booking surf lessons, aquarium outings, or fun tours of Biarritz for families staying at the Hôtel du Palais Biarritz. It is recommended to contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Is it possible to create a customised programme to explore Biarritz while staying at the Hôtel du Palais Biarritz?

    The concierge can design a customised programme including spa treatments, gastronomy, visits, and sports activities during your stay at the Hôtel du Palais Biarritz. It is recommended to contact the concierge to confirm the arrangements for the day.

  • Can you organise a private tasting of wines or Basque products during my stay at the Hôtel du Palais Biarritz?

    The concierge can arrange a private tasting of wines or Basque products, either at the Hôtel du Palais Biarritz or at a selected partner venue. It is recommended to contact the concierge to confirm the arrangements for the day.

  • Can the concierge offer exclusive experiences around the Hôtel du Palais Biarritz, such as golf or a sea outing?

    The concierge can propose exclusive experiences based on your interests, such as golf, sea outings, or artisanal discoveries around the Hôtel du Palais Biarritz. It is recommended to contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits