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5★ · Biarritz · Nouvelle-Aquitaine

Hôtel du Palais

1 Av. de l'Impératrice, 64200 Biarritz, France, 64200 Biarritz

4.64.6/51,984 reviews · Google rating
  • Overlooking the Atlantic Ocean
  • Five-star Palace in Biarritz
  • Part of Oetker Collection
  • Listed historic monument

5-star hotel in Biarritz, 1.2 km from La Villa Belza, featuring Atlantic Ocean views, listed historic monument status and Oetker Collection.

Where is Hôtel du Palais in Biarritz?

Hôtel du Palais is in Biarritz, overlooking the Atlantic Ocean. The setting places your stay between the seafront, local heritage and cultural spots.

Le Colisée and Villa Natacha are within a short walk. Villa Belza is also easy to reach for an ocean-facing stroll.

How much is a room at Hôtel du Palais in Biarritz?

Room rates vary with the season, your dates and the room category booked. Better-positioned accommodation may offer a more open Atlantic outlook.

For an accurate budget, it is best to check your exact stay dates. The concierge can also help you choose the most suitable category.

Can you have lunch or brunch at Hôtel du Palais in Biarritz, and at what price?

The hotel has a restaurant, bar, lounge and breakfast service. In-room or in-suite breakfast can also be arranged by reservation.

Prices and formats may change depending on the time and current offering. For a meal, brunch or a specific menu, it is best to check before visiting.

A word from the Concierge

Hôtel du Palais through the Concierge's eyes

The Hôtel du Palais is located in Biarritz, Nouvelle-Aquitaine, overlooking the Atlantic Ocean. This 5★ hotel is part of the Oetker Collection. It offers an elegant setting that combines history and luxury. The hotel's architecture, designed by Auguste Lafollye, Louis-Auguste Couvrechef, and Hippolyte Durand, reflects a rich past. The building is registered as a historical monument, adding to its charm.

What sets the Hôtel du Palais apart is its refined atmosphere and high-quality service. The establishment attracts guests seeking luxury and authenticity. Visitors appreciate the sumptuous surroundings and modern amenities while enjoying a warm ambiance. The common areas and rooms are tastefully decorated, reflecting the craftsmanship of the Oetker Collection.

Before you go, note that the hotel is suitable for both couples and business travelers. Its proximity to the beach and local attractions makes it an ideal place for a relaxing stay. The summer season is particularly popular, but the hotel also offers interesting deals off-season.

_My tip from the Concierge: book your stay several months in advance to secure the best availability._

Why choose Hôtel du Palais?

Hôtel du Palais is an exceptional address in Biarritz (Nouvelle-Aquitaine), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Overlooking the Atlantic Ocean
  • Five-star Palace in Biarritz
  • Part of Oetker Collection
  • Listed historic monument
  • Architecture by Lafollye, Couvrechef and Durand

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

2
  • Bar
  • 24-hour room service

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

2
  • Family-friendly
  • Cribs available

Connectivity

1
  • Free Wi-Fi

Business & events

2
  • Meeting rooms
  • Private events

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

In the press

Distinctions & affiliations

Brand
Oetker Collection

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Architects
Auguste Lafollye, Louis-Auguste Couvrechef, Hippolyte Durand, Gabriel-Auguste Ancelet, Édouard-Jean Niermans, Édouard Niermans (Wikidata)
Heritage designations
monument historique inscrit (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 12:00
Check-out
Until 16:00

Cancellation

Bookings are cancellable without penalty within 48 hours of being made if your booking is made at least 10 days before your scheduled check-in date.

Free cancellation up to 48 hours before arrival

Pets

Pets are welcome at no extra charge.

Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 1 Av. de l'Impératrice, 64200 Biarritz, France

Map showing the location of Hôtel du Palais
© Mapbox · © OpenStreetMapView on the map

View on the map

Google listing

Guest reviews

4.6 / 5 · 1,984 reviews

5/5David Kardanov

What an experience, we only went for a glass of wine and dessert but i am very happy that we had some time to visit it. With long history this place is marvelous every small detail of the palace is gorgeous. The desert…

5/5Jay Elliot

My first stay at the hotel, for three nights - such a beautiful and charming place. I would definitely stay again. Helpful and courteous staff, who spoke very clear French (even I could understand it). We had a huge…

5/5noriko sano

As the hotel was originally built by Napoleon III for his empress, it carries great historical significance and an exceptional sense of luxury. This is truly what one would call a “luxury hotel.” Moreover, the spa and…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Le ColiséeTheatre

    376 m · 5 min walk

    Theater five minutes' walk away, offering a variety of performances and cultural events.

    Practical information

    The concierge’s word — A 5-minute walk away, Le Colisée offers an easy cultural break in the evening if you feel like seeing a show without going far from the hotel.

  • Villa NatachaCultural site

    450 m · 5 min walk

    Cultural site a five-minute walk away, providing insight into local architecture and the history of Biarritz.

    Practical information

    The concierge’s word — A 5-minute walk away, Villa Natacha offers a cultural pause to take in local architecture and a bit of Biarritz’s history.

  • La Villa BelzaCultural site

    1.2 km · 14 min walk

    La Villa Belza, a cultural site 1.2 km away, is an example of remarkable architecture overlooking the ocean.

    Practical information

    The concierge’s word — For an ocean-facing break, head to La Villa Belza: its remarkable architecture makes for a lovely cultural stroll in the open air.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • La TerrasseRestaurant

    on site · 1 min walk

    Restaurant just a minute's walk away, providing an on-site dining experience.

    Practical information

    The concierge’s word — For a dinner without the journey, La Terrasse is a 1-minute walk away, handy if you want a gourmet break close to the hotel.

  • L'ImpertinentRestaurant

    476 m · 6 min walk

    Restaurant a six-minute walk away, offering a diverse culinary experience.

    Practical information

    The concierge’s word — A 6-minute walk away, L'Impertinent makes a nice dinner stop without going far, with a varied culinary experience.

  • Restaurant Bellevue by MiremontRestaurant

    589 m · 7 min walk

    Restaurant a seven-minute walk away, providing a dining experience in a pleasant setting.

    Practical information

    The concierge’s word — For a relaxed gourmet break in a pleasant setting, head to Restaurant Bellevue by Miremont, a 7-minute walk away, ideal for an easy lunch or dinner.

  • No. 4 Coffee StationRestaurant

    753 m · 9 min walk

    Restaurant a nine-minute walk away, offering a variety of coffees and light dishes.

    Practical information

    The concierge’s word — For an easy break 9 minutes away on foot, No. 4 Coffee Station works well for a coffee and a few light dishes during the day.

  • Le GloubyRestaurant

    906 m · 11 min walk

    Restaurant in Biarritz, offering a variety of dishes in a friendly setting.

    Practical information

    The concierge’s word — Le Glouby is a nice option if you’re after a varied meal in a convivial setting, ideal for an easy lunch or a relaxed dinner.

  • Saline Ceviche BarRestaurant

    1.0 km · 13 min walk

    Saline Ceviche Bar, a restaurant specializing in Peruvian cuisine, offers a unique dining experience.

    Practical information

    The concierge’s word — A nice change of pace if you're in the mood for something different: a Peruvian spot in Biarritz, ideal for a dinner outside the usual routine.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • DORA ZEEShop

    177 m · 2 min walk

    DORA ZEE, a store two minutes' walk away, offers a variety of products for shopping.

  • HELENAShop

    178 m · 2 min walk

    Store two minutes' walk away, providing various products and services for everyday needs.

  • ACCESSORIESShop

    307 m · 4 min walk

    Accessory store four minutes' walk away, offering various items to complement your outfit.

  • DUCHATELShop

    307 m · 4 min walk

    Store four minutes' walk away, offering various products for everyday needs.

  • L'ECAILLERIE - NOPAL J & MShop

    450 m · 5 min walk

    Store five minutes' walk away, offering a variety of local and regional products.

Around the hotel

Our full Biarritz guide

Biarritz, a gem of the Basque Coast, blends imperial elegance with surf culture, offering beaches, heritage, and refined lifestyle.

Read the Biarritz guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time must I check out of the room?

    Check-out is generally until 12:00. For a late check-out, please contact reception to check availability for the day.

  • Can I check in early?

    Check-in is from 16:00. An early check-in may sometimes be offered depending on hotel occupancy.

  • Is the reception open all night?

    The reception is open 24/7 and express check-out is mentioned among the services of the establishment.

  • Can we arrive late at night?

    Late arrivals are possible thanks to the reception being open 24/7. For a specific time, please contact the reception before your arrival.

Location & Access

  • Where is the Hôtel du Palais located?

    The hotel is located at 1 Avenue de l’Impératrice, 64200 Biarritz. The official address places the establishment facing the ocean, on the waterfront.

  • Is the hotel close to the city centre beach?

    The nearest beach is about 100 m away. The centre of Biarritz is indicated to be 800 m from the establishment.

  • What is the distance between the hotel and the airport?

    Biarritz-Pays Basque Airport is a short drive away. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Parking is available on site according to comparison sources. The exact rate varies and must be confirmed for your date of stay.

  • Are transfers to the airport offered?

    Private transfers can be arranged through the concierge subject to availability. The arrangements depend on the time, number of passengers, and departure point.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Rooms and suites are equipped with high-speed internet access and free Wi-Fi throughout the hotel. Amenities also include television and modern communication.

  • How many rooms and suites are there?

    The establishment offers 86 rooms and 56 suites according to Hyatt. Several categories are available, including King rooms, Twin rooms, and rooms with beach views.

  • Are the rooms spacious?

    Rooms offer different sizes depending on the category. Hyatt's listings indicate King and Twin rooms of 300 sq ft, and Deluxe rooms of 345 sq ft.

  • Are there rooms with a sea view?

    Rooms offer views of the garden, park, courtyard, pool, or ocean depending on the category. Beach view categories are available for booking.

Included Services

  • What type of breakfast is offered?

    Breakfast is offered as a buffet and American style. Booking clients rate it very highly, with a score of 9.6 out of 10.

  • What wellness facilities are included on site?

    The hotel has a spa, a wellness centre, and a gym. Treatments, a hammam, a hot tub, and massages are mentioned.

  • What services are offered by the hotel?

    A 24-hour reception and express check-out are among the services provided. The hotel also offers complimentary toiletries and a bottle of water.

Dining

  • What are the different menus?

    The hotel has five restaurants and bars, including La Rotonde, La Terrasse, Le Sunset, Le Salon, and Bar Napoléon III. The menus vary depending on the location and the time of day.

  • Is it necessary to book for dinner at the hotel?

    Restaurant reservations depend on the availability of the day and the chosen service. Published information mentions several dining options within the hotel.

  • What is the price of brunch at the Hôtel du Palais in Biarritz?

    Brunch is a sought-after offering at the Hôtel du Palais, especially on weekends. For the exact price of the day, please contact the concierge to confirm the day's details.

  • What is the price of a meal at the Hôtel du Palais?

    Guests often request information about restaurant and brunch prices. Exact prices may vary depending on the menu, season, and service.

  • Is breakfast included in certain offers?

    Breakfast is served in buffet style and as an American option. Customer reviews regularly highlight its quality and variety.

Spa & Wellness

  • What does the hotel's spa offer?

    The spa includes a hammam, a hot tub, and massages. The hotel also mentions a wellness centre and a gym.

  • Is the spa open every day?

    The Spa Impérial is part of the hotel's wellness areas. Treatments are subject to availability and the day's schedule.

  • Can you book a massage on site?

    Massages are mentioned among the spa services. The hours and treatment menu may vary depending on the period.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has two pools according to Booking. An outdoor pool and a wellness area complement the leisure facilities.

  • Is there a gym at the hotel?

    A gym is indicated among the facilities of the establishment. The hotel also highlights relaxation areas facing the ocean.

  • What outdoor activities are close to the hotel?

    The nearest beach is about 100 m away. Seaside activities and promenades are therefore easily accessible from the hotel.

Family & Kids

  • Does the hotel offer family rooms?

    Family rooms and some suites are suitable for stays with children. The hotel also offers triple accommodation options.

  • Can we come with young children?

    Children can stay in suitable accommodations depending on the reserved category. The exact conditions vary according to age and room type.

  • Can the hotel provide a baby cot?

    Accommodation options include triple rooms according to Booking. For a baby cot or an extra bed, please contact the reception before arrival.

Pets

  • Are pets allowed at Hôtel du Palais?

    Dogs and cats are accepted at Hôtel du Palais. A supplement of €65.00 per night per pet is indicated, with a weight limit of 30 kg.

  • In which areas are pets allowed?

    Pets are allowed in the Lounge, Bar Napoléon III, and La Terrasse. They are not permitted in La Rotonde, Spa Impérial, or Club Impérial.

  • Is there a weight limit for pets?

    The pet policy has a weight limit of 30 kilograms per animal. Acceptance conditions may depend on the room category and stay.

  • Can I come with my dog or cat?

    The hotel accepts pets with an additional fee and specific conditions. Dogs and cats are only allowed in certain areas.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The establishment is accessible via rooms and services dedicated to luxury stays, but the provided sources do not detail the accessibility features. Please contact the concierge to confirm the arrangements for the day.

  • Can I move around easily with a wheelchair?

    Specific access and facilities are not detailed in the provided results. Please contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Are there any tourist taxes to pay?

    The payment of taxes and fees depends on the rate booked and the booking channel. On some sites, prices are advertised including taxes and fees.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate chosen and the booking platform. Contact the concierge to confirm the terms for the day.

  • What is the price of a room at the Palais Biarritz?

    Room prices vary significantly depending on the date and category. Consulted sources show significant differences between low and high season.

  • Who is the general manager of the Hôtel du Palais?

    The general management is not specified in the provided sources. For the identity of the current manager, contact the concierge to confirm the terms for the day.

  • What is the price of a night at the Hôtel du Palais?

    The price of a room varies depending on the date, category, and booking channel. Comparison sites show very variable rates depending on the season.

  • How can I obtain an invoice upon my departure?

    Express check-out is indicated among the available services. A detailed invoice can be requested at the reception during check-out.

  • What is the official name of the hotel on booking platforms?

    The official name displayed by Hyatt is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. Online searches also use the name Hôtel du Palais Biarritz.

Sustainability

  • Why is the Hôtel du Palais no longer a legendary hotel?

    The establishment is known for its imperial history and its iconic building facing the ocean. Since 2011, it has been classified as five stars and qualifies as a legendary hotel.

  • What is the history of the Hôtel du Palais?

    The hotel is a historic building in Biarritz, originally built for Napoleon III and Empress Eugénie. Its heritage identity is one of its main markers.

  • Does the hotel have any public environmental commitments?

    The hotel is part of the history of the Biarritz coastline and French hotel heritage. The provided sources do not detail any specific environmental label.

The Concierge answers — Hôtel du Palais

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the hotel and Biarritz airport?

    The concierge can organise a private transfer to or from Biarritz-Pays Basque airport, subject to the provider's availability.

  • Can you arrange a driver with a child seat?

    The concierge can book a driver with a child seat if necessary, depending on the age of the passengers and availability.

  • Can you book a taxi to Biarritz train station?

    The concierge can book a taxi to the train station or airport, with timings adjusted to your departure.

Restaurant Reservations

  • Can you book a gourmet restaurant for this evening in Biarritz?

    The concierge can reserve a table at the hotel restaurant or at a gourmet address in Biarritz according to your schedule.

  • Can you find a table with an ocean view?

    The concierge can confirm the opening hours and attempt to secure a table with a view or on the terrace.

  • Can you reserve a table for a group?

    The concierge can check availability for a late lunch, an early dinner, or a large table.

Spa Bookings

  • Can you book a spa treatment for tomorrow morning?

    The concierge can check availability and book a treatment at the Spa Impérial or a wellness slot.

  • Can you book a couple's massage?

    The concierge can request couple's treatments or check the quietest time slots of the day.

  • Can you check the treatments available at the spa before my stay?

    The concierge can confirm the treatments allowed and any potential restrictions before your arrival at the spa.

Excursions & Cultural Visits

  • Can you organise a guided tour of Biarritz and the Basque coastline?

    The concierge can organise a guided tour of Biarritz, the Basque coastline, or nearby villages with a private guide.

  • What excursions are possible if it rains?

    The concierge can recommend visits suitable for the weather, such as museums, markets, or architectural walks.

  • Can you organise an excursion to Saint-Jean-de-Luz?

    The concierge can arrange an outing to Saint-Jean-de-Luz, Bayonne, or the villages of the Basque Country.

Special Occasions

  • Can you prepare a surprise for a wedding anniversary?

    The concierge can prepare a personalised attention for an anniversary, a marriage proposal, or a romantic stay.

  • Can you arrange a cake and flowers in the room?

    The concierge can coordinate a cake, flowers, or discreet decoration in the room upon prior request.

  • Can you help organise a marriage proposal?

    The concierge can assist with a marriage proposal by providing suitable locations, timing, and service providers.

Shopping & Luxury Services

  • Can you arrange a private shopping service in Biarritz?

    The concierge can organise personal shopping in the boutiques of Biarritz or arrange for flower and champagne delivery.

  • Which luxury shops do you recommend in Biarritz?

    The concierge can direct you to high-end fashion houses, jewellers, and concept stores nearby.

  • Can you help me with last-minute shopping?

    The concierge can arrange last-minute shopping, including perfumes, gifts, or evening attire.

Family Activities

  • What family activities can you recommend near the hotel?

    The concierge can suggest child-friendly activities, such as supervised beaches, nature outings, or cultural workshops.

  • Can you recommend an outing suitable for young children?

    The concierge can suggest short and easy outings for children, tailored to the age of the group.

  • What family activities are possible near the hotel?

    The concierge can suggest beaches, walks, and water activities suitable for a family outing.

Personalized Experiences

  • Can you create a customised programme for a three-day stay?

    The concierge can design a tailored programme combining beach, gastronomy, spa, and local discoveries.

  • Can you organise a customised private experience?

    The concierge can coordinate a private experience according to your tastes, such as tasting, surfing, or a boat trip.

  • Can you create a romantic stay with a spa and dinner?

    The concierge can build an itinerary with restaurants, a spa, and private tours based on your interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits