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5★ · Carthagène

Hotel Casa La Merced by Mustique

Carthagène

4.44.4/590 reviews · Google rating

Hotel 5-star in Cartagena, Colombia, in the heart of Cartagena, featuring an intimate setting, local authentic decor and modern comfort.

A word from the Concierge

Hotel Casa La Merced by Mustique through the Concierge's eyes

Hotel Casa La Merced by Mustique is located in Cartagena, Colombia. This 5★ hotel provides a unique experience in the heart of this historic city. It is close to many cultural and historical sites, making it a perfect choice for exploring the area. The setting is intimate, featuring decor that reflects local authenticity and the charm of the city.

What sets this hotel apart is its warm and welcoming atmosphere. Travelers appreciate the blend of modern comfort and traditional elements. The establishment aims to provide a memorable experience, where every detail is thoughtfully designed for guest well-being. The hotel is ideal for those seeking a peaceful ambiance while being close to the vibrancy of Cartagena.

Before visiting, note that the hotel is particularly suitable for couples and travelers seeking tranquility. The best time to visit Cartagena is from December to April when the weather is drier. Be sure to book in advance to secure your stay, especially during peak season.

_My tip from the Concierge: book your stay several months in advance to secure the best availability and rates._

Why choose Hotel Casa La Merced by Mustique?

Hotel Casa La Merced by Mustique is an exceptional address in Carthagène, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A Quiet Breakfast Before the City Wakes

    One of the finest ways to ease into Cartagena is to begin the day slowly, before the heat and bustle take hold. In the hotel’s peaceful atmosphere, breakfast becomes a transition between the intimacy of the house and the energy of the historic centre. It is particularly suited to couples and to travellers who prefer to set out early and explore the city on foot.

    SignatureIncluded in your stay
  • Morning Walk Through the Historic Centre

    With cultural and historic landmarks close at hand, the hotel lends itself naturally to an early walking discovery of the old city. This experience favours quieter streets, soft morning light on façades and a more intimate reading of Cartagena. It is the ideal time to appreciate architecture, squares and urban details before the day grows busier.

    Included in your stay
  • A Cool Midday Pause

    In Cartagena, knowing when to slow down is part of the journey. After a morning of exploration, returning to the hotel for a quiet interlude allows guests to experience the city at its true pace. This midday pause, shaped by shade, rest and comfort, brings balance to the stay and suits travellers who favour discreet luxury over constant activity.

    Bien-êtreIncluded in your stay
  • An Evening for Two in the Old City

    The hotel is naturally suited to couples. At dusk, when the light softens and the streets take on a gentler energy, the experience lies in heading out for dinner or an unhurried stroll before returning to the calm of the house. This alternation between lively city and intimate retreat captures the spirit of the stay.

    Reservation required
  • Tailored Cultural Itinerary

    For travellers wishing to go deeper, the hotel provides an ideal base for a day shaped around Cartagena’s heritage. The aim is not to accumulate stops, but to create a coherent route suited to one’s own pace, balancing architecture, historic squares and carefully chosen pauses. In a city such as this, the quality of attention often matters more than the number of sights covered.

    CultureReservation required
  • A Well-Planned High-Season Escape

    From December to April, Cartagena is especially appealing, but also busier. Making the most of this season means planning ahead: selecting dates carefully, securing the preferred room and arranging the key elements of the stay. This experience is about the comfort of a thoughtfully prepared journey, allowing guests to enjoy both the hotel and the city without haste.

    Conseil ConciergeReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Architect
Raimon Duran i Reynals (Wikidata)
Heritage designations
bien culturel d'intérêt local (Wikidata)

External references

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Free cancellation.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.4 / 5 · 90 reviews

5/5Erin Walker

Excellent boutique hotel with only 9 rooms in the walled old city of Cartagena. The staff and service was 5 star and breakfast every morning was made to order, no buffet options in sight. It also has a lovely, but…

4/5Trudy Craney

The hotel itself is absolutely beautiful and the staff are all kind, intelligent people who really want to help. The place is spotless, extremely clean. The breakfast was simple, but delicious but I would have…

4/5Bethany Lewis

Staff are all amazing and very friendly! Breakfast has been delicious and it's close to everything in the city, great ocean views and quiet at night. Overall we've had a great stay. Only reason for 4 stars is the…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hotel Casa La Merced by Mustique?

    Check-in starts from 3 PM and ends at noon, while check-out must be done before 12 PM.

  • Can I check in early?

    Early check-in is possible subject to availability; it is advisable to inform the hotel in advance to arrange for arrival.

  • Can we request a late check-out and is there an extra charge?

    A late check-out may sometimes be granted depending on occupancy; any request must be confirmed with the reception on the same day.

  • Is the reception open 24/7 for late or night arrivals?

    24-hour check-in is provided by the reception, subject to presenting an official ID and a credit card upon arrival.

Location & Access

  • Where is Hotel Casa La Merced by Mustique located in Cartagena?

    The hotel is located at Calle Don Sancho No. 36-165, in the heart of the fortified city of Cartagena, just a few steps from the Heredia Theatre.

  • Is the hotel well located for visiting the old town of Cartagena on foot?

    The hotel is situated in the historic centre, within walking distance of major sites such as the Palace of the Inquisition, Bolívar Park, and the Clock Tower.

  • What is the distance between the hotel and the airport?

    The distance to Rafael Núñez International Airport is approximately 5.9 km, or 10 to 20 minutes by car depending on traffic.

  • What are the main ways to access the hotel from the airport or the city centre?

    There is no metro station; access is by taxi, private car, or shuttle from the airport, and the main points of interest are accessible on foot.

  • Where can I park nearby if the hotel does not offer parking?

    There is no parking on site; guests must use public or private parking nearby the old town.

Rooms & Amenities

  • Does the hotel have parking?

    No parking is available on site; guests typically use public or private parking nearby.

  • How many rooms does the hotel have and what is their style?

    The establishment offers only 9 rooms and suites, decorated in a boutique style, all air-conditioned and equipped with a minibar and a safe.

  • What amenities are found in the rooms at Casa La Merced by Mustique?

    All rooms are equipped with air conditioning, flat-screen TV, free Wi-Fi, minibar, safe, bathrobes, slippers, hairdryer, and bathroom with rain shower.

  • Are there rooms with a balcony or private terrace?

    Some rooms have a balcony; the availability of this type of room must be confirmed at the time of booking.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, both in the rooms and in certain common areas.

Dining

  • What type of breakfast is offered?

    Breakfast is included and served à la carte (cooked-to-order), with American-style options and customised preparations, usually between 7 am and 11 am.

  • Is breakfast included in the room rate at Casa La Merced by Mustique?

    À la carte breakfast is included in the room rate for guests staying at the hotel.

  • Is there a bar or lounge to have a drink on site?

    The hotel has a bar/lounge as well as a pool bar where drinks and cocktails are served.

  • Can meals or snacks be served in the room?

    Room service is offered at certain times, allowing guests to order drinks and dishes to their room.

  • Does the hotel have a restaurant or do you need to go out for dinner?

    There is a restaurant on site or in direct collaboration, and many restaurants are located within a few minutes' walk in the walled city.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The establishment has an outdoor pool, accessible to guests, often located on the roof or in a patio, ideal for cooling off.

  • Is there a jacuzzi or hot tub at Casa La Merced by Mustique?

    A hot tub or jacuzzi is available, providing an additional relaxation space next to the pool.

  • Does the hotel offer massages or spa services?

    Massage services, spa or wellness treatments may be offered directly or through providers, sometimes associated with packages.

  • Is there a terrace or solarium to relax in the sun?

    A terrace or rooftop with a solarium is available for sunbathing and relaxing, often with a view of the rooftops of the historic centre.

Activities & Leisure

  • What tourist attractions are located near the hotel?

    The hotel is located in the walled city, close to the Adolfo Mejía Theatre, the Palace of the Inquisition, Bolívar Park, and the Clock Tower.

  • What leisure activities are offered on-site or through the hotel?

    An outdoor pool and terrace allow for relaxation at the hotel; excursions and tours can be arranged through the concierge service.

  • Is the hotel close to the beaches and how long does it take to get there?

    The nearest beaches, such as Marbella or Bocagrande, are accessible within a few minutes by car from the historic centre.

  • Can the reception help organise excursions and guided tours of Cartagena?

    Concierge services and assistance for booking tours and tickets are available at the reception.

Family & Kids

  • Does the hotel accept children or is it an adults-only establishment?

    Children aged 18 and under are not accepted; only adult guests are admitted to the establishment.

  • Are baby cots or extra beds available for families?

    No baby cots or extra beds are offered, as the establishment is adults-only and does not have dedicated family facilities.

  • Are there activities or services dedicated to children at Casa La Merced by Mustique?

    The hotel does not offer a kids' club or specific activities for younger guests, given its adults-only policy.

Pets

  • Are pets allowed at Hotel Casa La Merced by Mustique?

    Pets are not permitted in the establishment, regardless of their size.

  • Does the hotel offer rooms or services suitable for pets?

    Pets are not allowed, so there are no rooms or spaces specially adapted for them.

  • Can we have our pet looked after by the hotel during excursions?

    No pet-sitting or walking services are offered, as pets are not accepted in the hotel.

Accessibility

  • Is the hotel equipped with a lift to access the different floors?

    The establishment has a lift and non-smoking common areas, which facilitates access to certain floors.

  • Is Hotel Casa La Merced by Mustique suitable for people with reduced mobility?

    The building is old and located in the walled city; some people with reduced mobility may encounter difficulties, especially in the surrounding cobbled streets.

  • Is the hotel completely non-smoking or does it have smoking areas?

    Indoor spaces are non-smoking, in accordance with the current smoke-free policy.

Included Services

  • Are transfers to the airport offered?

    Transfers to the airport are available on request 24/7, via shuttle or private car, for an additional fee.

  • What services are included for free in the stay at Casa La Merced by Mustique?

    Wi-Fi, à la carte breakfast, access to the pool, concierge services, and daily housekeeping are among the main services included.

  • Does the hotel have a laundry or ironing service for guests?

    Laundry and dry cleaning services are offered for an additional fee.

  • Is there a reception and security available 24/7 in the hotel?

    A 24-hour reception, permanent security service, and a safe at the reception are available for guests.

Billing & Policies

  • What payment methods are accepted to guarantee and pay for my stay?

    Reservations must be guaranteed by a valid credit card, presented with an official ID at check-in.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate booked; the specific conditions are stated on the booking confirmation for each offer.

  • Does the hotel require a deposit or a credit card hold upon arrival?

    A credit card may be required to cover any additional charges during the stay, in addition to the payment for the room.

  • Are there any local taxes to pay?

    Local taxes and service charges may be added to the displayed rate; their details are provided at the time of booking and on the final invoice.

  • What are the main internal rules of the hotel (smoking, pets, behaviour)?

    The establishment is non-smoking and does not accept pets; failure to comply with these rules may result in additional charges or refusal of stay.

Sustainability

  • Is the hotel located in a new building or in a restored heritage structure?

    The establishment is housed in a restored colonial residence, which is part of an effort to enhance the existing built heritage.

  • Does the hotel have any environmental certification or recognised sustainability labels?

    No official environmental certification is clearly mentioned for the establishment; it is advisable to contact the concierge to confirm current initiatives.

  • What actions for the preservation of heritage or the environment are associated with the hotel and its neighbourhood?

    The preservation of the historic centre generally involves careful management of water and energy, as well as adherence to local heritage protection standards.

The Concierge answers — Hotel Casa La Merced by Mustique

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cartagena airport and Hotel Casa La Merced by Mustique?

    The concierge can organise a private airport-hotel transfer by car with a driver, available 24/7 and charged per trip. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver for getting around the city during my stay?

    The concierge can book a driver service for a few hours or for the day to explore the city or accompany you to Bocagrande and other neighbourhoods.

  • Can you book a secure taxi for my evening outings in Cartagena?

    The concierge can recommend reliable taxi or VTC companies and assist you in booking your rides in advance or in real-time.

  • Can the hotel arrange a boat transfer to the Rosario Islands or Barú?

    The concierge can coordinate private boat transfers or shuttle services to the Rosario Islands or Barú, with pick-up nearby the hotel.

  • Can you help me rent a car with or without a driver from the hotel?

    The concierge can assist with car rental with or without a driver and advise on the best type of vehicle according to your needs.

Restaurant Reservations

  • Can you suggest and book fine dining restaurants near the hotel?

    The concierge can recommend and reserve tables at the best restaurants in the walled city, tailored to your tastes and budget.

  • Can the hotel organise a romantic dinner with a view for a special occasion?

    The concierge can arrange romantic dinners with a table overlooking the city, special decoration, and possibly round-trip transportation.

  • Can you book a restaurant that offers vegetarian or gluten-free options?

    The concierge can select restaurants that cater to specific dietary requirements and ensure your restrictions are noted when making the reservation.

  • Would it be possible to organise a private dinner with a chef for a small group at the hotel?

    The concierge can organise private culinary experiences, such as an in-home chef at the hotel or a personalised tasting menu, subject to availability.

Spa Bookings

  • Can you arrange a massage or spa treatment during my stay at Casa La Merced?

    The concierge can book massages or wellness treatments at nearby partner spas for you, with transportation if necessary.

  • Is it possible to book a massage directly in my room?

    The concierge can check availability for in-room massages with partner therapists and make the reservation.

  • Can the hotel help me organise a comprehensive wellness programme over several days?

    The concierge can coordinate a multi-day wellness programme with treatments, yoga classes, and dietary recommendations through local partners.

Excursions & Cultural Visits

  • Can you book a private guided tour of the old town of Cartagena?

    The concierge can arrange private guided tours of the fortified city with a French, Spanish, or English-speaking guide as per your request.

  • Is it possible to book a day trip to the Rosario Islands with departure near the hotel?

    The concierge can offer day trips to nearby islands, including boat, lunch, and activities, with pick-up close to the hotel.

  • Can the hotel organise a themed cultural tour, for example focused on the colonial history of Cartagena?

    The concierge can arrange themed tours (street art, colonial history, night tours) with specialised guides in small groups.

Special Occasions

  • Can you organise a romantic room decoration for a wedding anniversary?

    The concierge can prepare a romantic room decoration with flowers, candles, and petals, as well as a bottle of wine or champagne upon request.

  • Is it possible to organise a professional photo shoot in the hotel and the city?

    The concierge can coordinate a professional photo shoot in the hotel and the old town, with make-up and hairstyling options available.

  • Can the hotel help me prepare a surprise marriage proposal in Cartagena?

    The concierge can assist in organising a marriage proposal or private celebration, including venue, music, flowers, and photographer.

Shopping & Luxury Services

  • Can you recommend high-end designer boutiques and art galleries nearby?

    The concierge can recommend local designer boutiques, jewellery shops, and art galleries, and arrange private visits if available.

  • Is it possible to have a personal shopper to discover the best shopping addresses in Cartagena?

    The concierge can arrange a shopping session accompanied by a stylist or local personal shopper, by appointment.

  • Can you direct me to a tailor or a clothing alteration service near the hotel?

    The concierge can assist in finding a tailor or express sewing service for clothing alterations during your stay.

Family Activities

  • Can you suggest activities suitable for a family with teenagers staying at Casa La Merced?

    The concierge can recommend activities suitable for families with teenagers and adults, such as cooking workshops, boat outings, or fun guided tours.

  • Can the hotel organise a private boat outing for our family?

    The concierge can arrange a private boat outing with snorkeling, music, and snacks, departing from a nearby dock.

Personalized Experiences

  • Can you create a customised programme to explore Cartagena in three days?

    The concierge can design a tailored itinerary including visits, restaurants, and relaxation moments based on your interests and the duration of your stay.

  • Is it possible to organise an exclusive private evening with a view of the city for a small group?

    The concierge can plan a private evening on a rooftop or in an exclusive venue with a DJ, cocktails, and personalised service, depending on your budget.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits