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5★ · Hakodate-shi

Hôtel Biaclyn Hakodate

17-3 Funamichō, Hakodate, Hokkaido 040-0055, Japon, Hakodate-shi

4.94.9/512 reviews · Google rating
  • Relais & Châteaux property in Hakodate
  • Interiors blending tradition and modernity
  • Scenic setting for exploring the region
  • Convenient access to local attractions

Hotel 5-star in Hakodate-shi, Japan, in the heart of Hakodate-shi, featuring Relais & Châteaux status, personalised service and scenic setting.

Where is Hôtel Biaclyn Hakodate, and what can you reach on foot?

The hotel is in Hakodate-shi, in a convenient position for exploring the city.

Several sights are within walking distance, including the Old Public Hall of Hakodate Ward, the Former British Consulate and Hachiman-Zaka.

Mt. Hakodate Observatory is also nearby, which works well at the end of the day.

Where can you have breakfast at Hôtel Biaclyn Hakodate?

The hotel offers breakfast on site, with a calm and attentive pace.

It is a practical option before heading out to explore Hakodate, without needing to plan the start of the morning elsewhere.

What amenities and services are available at Hôtel Biaclyn Hakodate?

The hotel offers a 24-hour front desk, 24-hour concierge, luggage storage and multilingual staff.

On site, you will also find a restaurant, a bar, daily housekeeping, turndown service and laundry service.

For dining, the property includes three venues: BIACYA, FUNAMI and the Hakodadi bar.

A word from the Concierge

Hôtel Biaclyn Hakodate through the Concierge's eyes

Hôtel Biaclyn Hakodate is located in Hakodate-shi, Japan. This 5★ hotel is part of the Relais & Châteaux properties, offering a unique experience. Nestled in a picturesque setting, it allows guests to explore the region's beauty while enjoying quality service. The hotel's strategic location facilitates access to local attractions and Japanese culture. What sets this hotel apart is its commitment to hospitality and refinement. Guests appreciate the warm and welcoming atmosphere, perfect for relaxation. The decor blends tradition and modernity, creating a soothing environment. Visitors can expect personalized services that cater to their specific needs. Before your visit, know that the hotel suits couples, solo travelers, and families alike. The best time to visit is from spring to autumn, when nature is at its peak. Check local events to enhance your stay. _My tip from the Concierge: book in advance to secure the best rates and ensure your stay in this sought-after location._

Why choose Hôtel Biaclyn Hakodate?

Hôtel Biaclyn Hakodate is an exceptional address in Hakodate-shi, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Relais & Châteaux property in Hakodate
  • Interiors blending tradition and modernity
  • Scenic setting for exploring the region
  • Convenient access to local attractions
  • Personalised service tailored to guests

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A quiet breakfast before the city

    Beginning the day at the right pace is one of the quieter pleasures of a fine hotel. At Hôtel Biaclyn Hakodate, breakfast can be imagined as a transition between the privacy of the night and the discovery of Hakodate: attentive service, an unhurried rhythm and a calm sense of readiness for the day ahead.

    À vivre le matinIncluded in your stay
  • A personalised Hakodate itinerary

    With the support of the concierge, the stay can take on a more fluid and personal shape. Depending on the season, the weather, the length of the trip or the guest profile, the team may help create a balanced day of discovery, pauses and easy returns to the hotel.

    ConciergeReservation required
  • Returning to a carefully prepared room

    Luxury often reveals itself in the quietest gestures. After a day spent exploring Hakodate, returning to a room that has been refreshed and prepared for the evening changes the entire feel of the stay. Housekeeping and turndown service create a sense of continuous comfort.

    Signature discrèteIncluded in your stay
  • A seasonal escape between city and landscape

    Hakodate reveals itself differently according to the light and the season. From the hotel, it becomes easy to shape a day that alternates between urban walks, more contemplative moments and restful returns. It is an elegant way to experience the city’s maritime identity and seasonal character.

    Included in your stay
  • A seamless arrival and departure

    On a Japanese itinerary that can sometimes be demanding, logistical ease becomes a genuine luxury. A 24-hour front desk, luggage storage and concierge support help make both arrival and departure notably smoother, especially for travellers keen to use their time well without compromising comfort.

    PratiqueIncluded in your stay
  • A stay shaped around the guest’s rhythm

    One of the hallmarks of a fine house is its ability to adapt without making a display of it. At Hôtel Biaclyn Hakodate, the most valuable experience may be precisely this: a stay shaped around each guest’s real needs, whether travelling as a couple, alone or with family.

    PersonnaliséReservation required

Restaurants & bars

3 on-site dining venues.

  • BIACYA

    Restaurant

    Highlights

    • French cuisine
    • Delicate and dynamic French cuisine shaped by the bounty of Southern Hokkaido
    Practical information

    The concierge’s wordAt BIACYA, treat yourself to delicate, dynamic French cuisine shaped by the finest produce from Southern Hokkaido.

  • FUNAMI

    Restaurant

    Highlights

    • sushi
    • a special eight-seat counter offering the refined pleasures of exclusive “Ezo-mae” sushi—an experience found only here.
    Practical information

    The concierge’s wordBook FUNAMI’s eight-seat counter: you’ll enjoy the refined pleasure of exclusive Ezo-mae sushi, an experience found only here.

  • Hakodadi

    Bar

    Highlights

    • savor a sublime glass in quiet reverie.
    Practical information

    The concierge’s wordAt Hakodadi, settle at the bar and savor a sublime glass in rare quiet, perfect for a moment to yourself.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Location & access

Address: 17-3 Funamichō, Hakodate, Hokkaido 040-0055, Japon

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 12 reviews

5/5Chin Ming Lee

We stayed at HOTEL 白林 HAKODATE for three nights with my wife and our two kids, and it was an absolutely wonderful experience. From the moment we arrived, the service stood out, the staff were incredibly friendly…

5/54児のパパ

I stayed in the consulate building. I've never been a big fan of saunas before, but the steam sauna in my room was incredibly relaxing. The sauna in the wellness space offered a different kind of relaxation, with a…

5/5火山灰しろお

This hotel was opened after renovating the former Russian consulate. While retaining the Meiji era feel, the interior is very luxurious and has a fresh feel. The other building, the "Wellness Building," is an elegant…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Old Public Hall of Hakodate WardTourist attraction

    644 m · 8 min walk

    Historic public hall an eight-minute walk away, providing insight into Meiji-era architecture.

    Practical information

    The concierge’s wordAn 8-minute walk away, this historic public hall offers a quiet break to discover Meiji-era architecture in Hakodate-shi.

  • Former British Consulate of HakodateMuseum

    741 m · 9 min walk

    Museum a nine-minute walk away, showcasing the history and architecture of the British consulate in Hakodate.

    Practical information

    The concierge’s wordA 9-minute walk away, this museum makes an ideal break if you enjoy local history and architecture, especially for a calm daytime visit.

  • Hakodate City Museum of Northern PeoplesMuseum

    828 m · 10 min walk

    Museum 828 meters away, showcasing the history and culture of Northern peoples.

    Practical information

    The concierge’s wordFor a cultural break in Hakodate-shi, this museum sheds light on the history and culture of Northern peoples, ideal for a quieter moment.

  • Hachiman-Zaka SlopeTourist attraction

    913 m · 11 min walk

    Hachiman-Zaka, a picturesque slope 913 meters away, provides a panoramic view of the city and the harbor.

    Practical information

    The concierge’s wordFor a breath of fresh air, head up Hachiman-Zaka when you’re in the mood for open views over the city and harbor.

  • Mt. Hakodate ObservatoryObservation deck

    938 m · 11 min walk

    Observation deck 938 meters away, providing a panoramic view of the city and its surroundings.

    Practical information

    The concierge’s wordFor a contemplative break, head to Mt. Hakodate Observatory: at 938 meters, the panoramic view over Hakodate-shi and its surroundings suits the end of the day well.

  • Hakodate Orthodox ChurchChurch

    1.0 km · 12 min walk

    Religious building located 1003 meters away, showcasing Orthodox architecture.

    Practical information

    The concierge’s wordFor a peaceful break in Hakodate-shi, make a detour to this Orthodox church if religious architecture interests you.

  • Catholic Church Hakodate MotomachiChurch

    1.0 km · 12 min walk

    Religious building located 1,028 meters away, providing insight into local Christian architecture.

    Practical information

    The concierge’s wordFor a peaceful break, stop by this church if local Christian architecture interests you, especially during a stroll through Motomachi.

  • 函館 赤レンガ倉庫群Tourist attraction

    1.2 km · 15 min walk

    Tourist site located 1237 meters away, featuring several red brick warehouses that reflect Hakodate's maritime history.

    Practical information

    The concierge’s wordFor a break that blends a stroll with heritage, head to 函館 赤レンガ倉庫群: several red-brick warehouses reflecting Hakodate’s port history.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Motomachi ParkPark

    666 m · 8 min walk

    Park an eight-minute walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordAn 8-minute walk away, Motomachi Park offers a green pause to unwind quietly and enjoy a peaceful moment in nature.

  • Midori no ShimaPark

    1.0 km · 13 min walk

    Park to visit, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Hakodate-shi, Midori no Shima is well suited to a quiet moment to unwind and enjoy nature.

  • Hakodate ParkPark

    1.7 km · 20 min walk

    Park in Hakodate-shi, providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Hakodate-shi, head to Hakodate Park whenever you want to unwind, relax, and simply enjoy nature.

  • Hakodate Station SquarePark

    2.2 km · 4 min by car

    Park located in Hakodate-shi, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a break between plans, Hakodate Station Square offers a pleasant green spot to unwind and enjoy a quiet moment.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • entrepôts de briques rouges de KanemoriShopping mall

    1.2 km · 14 min walk

    Shopping mall 1.2 km away, featuring a variety of shops and restaurants.

  • Kanemori Red Brick Warehouse - Bay HakodateShopping mall

    1.3 km · 15 min walk

    Shopping mall in Hakodate-shi, featuring a variety of shops and restaurants.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Biaclyn Hakodate Hotel?

    Check-in usually takes place in the afternoon and check-out in the morning, according to the times specified at the time of booking or on your confirmation of stay.

  • Does the hotel have parking?

    Parking is available on-site for guests with vehicles, with prior reservation recommended before arrival, as spaces are limited.

  • Can I check in early?

    Early check-in may be granted depending on the availability of suites on the day of your arrival; a prior request is strongly recommended.

  • Does the hotel offer luggage storage before arrival or after departure?

    It is generally possible to leave your luggage at the reception before check-in or after check-out in order to continue exploring Hakodate freely.

  • Is a credit card required at check-in at the Biaclyn Hakodate Hotel?

    Most offers require a credit card at the time of booking and at check-in for guarantee and any additional charges during your stay.

Location & Access

  • Where is the Biaclyn Hakodate Hotel located in the city?

    The hotel is located at 17-3 Funami-cho, in the residential area of Motomachi in Hakodate, on a hill overlooking the city's bay.

  • What is the distance between the hotel and the airport?

    Hakodate Airport is approximately 25 minutes by car from the hotel according to the official site; the exact duration depends on traffic conditions.

  • How long does it take to reach the hotel from JR Hakodate Station?

    From JR Hakodate Station, the journey to the hotel takes about 10 minutes by car or taxi, according to the information provided by the establishment.

  • How do I get to the Biaclyn Hakodate Hotel from Shin-Hakodate-Hokuto Station?

    From Shin-Hakodate-Hokuto Station, it takes about 35 minutes by car or taxi to reach the Biaclyn Hakodate Hotel.

  • Is the hotel located near the former Russian consulate and the historic Motomachi district?

    The building is the former Russian Imperial Consulate from 1908, located in the historic district, close to other iconic buildings in Motomachi.

Rooms & Amenities

  • How many rooms or suites does the Hôtel Biaclyn Hakodate have?

    The hotel exclusively offers six suites, located in the historic building, providing intimate all-suite accommodation.

  • What amenities can be found in the suites of the Hôtel Biaclyn Hakodate?

    The suites feature high-end amenities suitable for a Relais & Châteaux, including quality bedding, modern private bathrooms, and a lounge area.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the common areas and in the accommodations, with a reported speed of up to 100 Mbit/s for multiple devices.

  • Does the Hôtel Biaclyn Hakodate offer non-smoking rooms?

    The suites are non-smoking, while the establishment provides designated smoking areas for guests who wish to smoke.

  • Is a daily housekeeping service provided in the suites?

    Some offers include a housekeeping service upon request, specified at the time of booking or in the information provided by the hotel.

Dining

  • What type of breakfast is offered?

    The breakfast served in the main restaurant is a full, gourmet-style breakfast, included in most stays and offered every morning.

  • What are the usual breakfast service hours at the Hôtel Biaclyn Hakodate?

    The full breakfast is generally served in the Main Dining from 8:00 AM to 10:00 AM, according to the hours indicated by the distributors and the hotel.

  • What restaurants are available within the hotel?

    The establishment has at least two restaurants: a gourmet French cuisine restaurant with a view of the garden and an Ezo-mae style sushi space.

  • Does the hotel offer dinner on-site and is advance booking required?

    A homemade gourmet dinner is offered daily at the restaurant, with a paid menu available by prior reservation, the price being communicated at the time of booking.

  • Does the Hôtel Biaclyn Hakodate have a bar for evening drinks?

    A bar, notably the Bar Hakodadi, offers drinks and light meals, and a poolside bar is also mentioned among the amenities.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an indoor swimming pool, accessible to guests and complemented by a hot tub and sauna facilities, according to information provided by the distributors.

  • Is there a sauna or hot tub within the establishment?

    A sauna and hot tub are listed among the hotel's leisure facilities, offering a relaxing experience after visits to Hakodate.

  • Does the Hôtel Biaclyn Hakodate have a gym for guests?

    A gym is accessible to guests, with some sources mentioning 24-hour access, allowing for workouts at any time of the day.

  • Is there a library or relaxation area within the hotel?

    A library is mentioned as an accessible space, allowing guests to relax in the historic building with books and a calm setting.

  • Do you need to book in advance to access the wellness facilities of the Hôtel Biaclyn Hakodate?

    The hotel's spa operates on a reservation basis for certain services and times; it is advisable to check with the reception for the day's arrangements.

Activities & Leisure

  • What leisure activities are available on-site at the Hôtel Biaclyn Hakodate?

    The hotel offers an indoor swimming pool, sauna, hot tub, gym, and library, as well as a bar for relaxation after visits.

  • What are the main tourist sites in the immediate vicinity of the hotel?

    Mount Hakodate, the Motomachi district, the old warehouses by the bay, and the morning market are located a short drive or taxi ride from the hotel.

  • Can you discover the history of the former Russian consulate directly on-site at the hotel?

    The historic building itself, the former Russian consulate, constitutes a visit in its own right, featuring architecture from 1908 and views of Hakodate Bay.

  • Does the hotel assist in organising excursions or guided tours in Hakodate?

    The reception can provide information on local excursions, guided tours, and recommendations for walking in the historic area.

  • Is it easy to book outdoor activities from the Hôtel Biaclyn Hakodate?

    Outdoor activities, such as visiting the bay or Mount Hakodate, can be easily booked from the hotel through local providers or the concierge.

Family & Kids

  • Is the Biaclyn Hakodate Hotel suitable for a stay with children?

    The hotel is not specifically presented as a family establishment; it is advisable to check the conditions for accommodating children in the suites at the time of booking.

  • Are baby cots or extra beds available at the Biaclyn Hakodate Hotel?

    Public information does not clearly detail the availability of baby cots or extra beds; it is prudent to confirm this directly before booking.

  • Does the hotel offer specific services for children such as a club or activities?

    No structured offerings for a children's club or dedicated activities are mentioned for this intimate hotel with six suites.

  • Is there a babysitting or childcare service at the Biaclyn Hakodate Hotel?

    Childcare services are not indicated among the usual amenities of the establishment; it is advisable to inquire at the reception.

Pets

  • Are pets allowed at the Biaclyn Hakodate Hotel?

    Pets are generally not accepted in this high-end establishment, unless explicitly stated otherwise in certain promotional offers.

  • Does the hotel provide special amenities for pets?

    No public indication mentions specific services such as bowls or pet beds; a stay with a pet must be confirmed on a case-by-case basis.

  • Are guide dogs or assistance animals allowed at the Biaclyn Hakodate Hotel?

    Assistance dogs may be accepted in certain high-end properties in Japan; it is recommended to check the policy applied by the hotel directly.

Accessibility

  • Is the Biaclyn Hakodate Hotel suitable for people with reduced mobility?

    Facilities such as an internal lift, wide corridors, and step-free access to certain areas seem to be present, but it is advisable to check the details suitable for wheelchairs.

  • Are there suites or rooms specially adapted for disabled guests?

    Public information does not detail the presence of specially equipped rooms for disabled guests; the availability of such suites should be confirmed before booking.

  • Can the hotel provide specific assistance for guests with special needs?

    It is advisable to notify any need for particular assistance in advance to allow the hotel to organise the necessary reception and arrangements.

Included Services

  • What services are included for free during the stay at Hôtel Biaclyn Hakodate?

    Free Wi-Fi in the common areas is included, as well as a full breakfast; access to the indoor pool, sauna, and library is part of the standard services.

  • What services may incur additional charges during the stay?

    Services such as gourmet dinner, certain drinks at the bar, parking, or certain wellness treatments may incur additional charges.

  • Does the suite rate always include breakfast and Wi-Fi?

    Most bookings include a full breakfast and Wi-Fi, but not dinner; it is important to check the inclusions of the chosen offer.

  • Are airport transfers offered?

    Airport transfers are not advertised as a free shuttle service; generally, a taxi or separately booked private transfer is required.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the booking channel and the type of rate chosen; the exact conditions are stated on the confirmation or rate conditions.

  • Are there any accommodation taxes to pay?

    Accommodation taxes or local taxes may apply in Japan depending on the municipality; their amount is specified at the time of booking or at check-in.

  • What payment methods are accepted at Hôtel Biaclyn Hakodate?

    The hotel generally accepts major credit cards for payment of stays and on-site expenses; cash is not always accepted.

  • What is the average price range for a night at Hôtel Biaclyn Hakodate?

    Suite rates vary depending on the season, suite category, and included options; prices can be checked in real-time via distributors and the official website.

  • Are there non-refundable rates or special offers at Hôtel Biaclyn Hakodate?

    Some rates may be non-refundable or subject to special conditions for long stays or special offers; it is advisable to read the conditions before booking.

Sustainability

  • Does Hôtel Biaclyn Hakodate have a sustainable or responsible approach?

    The hotel is a member of Relais & Châteaux, which generally implies a focus on local gastronomy, preservation of the historic building, and responsible management.

  • Does occupying the former Russian consulate contribute to the preservation of heritage?

    The occupation of a preserved historic building contributes to the conservation of Hakodate's heritage and enhances the architecture of the early 20th century.

  • What concrete measures does Hôtel Biaclyn Hakodate implement for the environment?

    Detailed information on energy, water, and waste management is not publicly specified; it is advisable to inquire with the hotel to learn about its environmental practices.

The Concierge answers — Hôtel Biaclyn Hakodate

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Hakodate Airport and the Hôtel Biaclyn Hakodate?

    The concierge can organise a private car or taxi transfer between Hakodate Airport and the Hôtel Biaclyn Hakodate, depending on your arrival and departure times.

  • How can I easily reach the hotel from JR Hakodate and Shin-Hakodate-Hokuto stations?

    The concierge can recommend the best public transport or taxi options between JR Hakodate, Shin-Hakodate-Hokuto stations and the hotel, along with estimated travel times.

  • Is it possible to book a taxi at a specific time for my early morning departure?

    The concierge can arrange for a taxi to be booked at a fixed time for your early or late departures to the airport or station, according to your travel needs.

  • Can you suggest a transport route to visit the main sites in Hakodate?

    The concierge can suggest an itinerary combining tram, bus, and taxi to explore the main sites of Hakodate from the hotel.

Restaurant Reservations

  • Can you book a table at a good seafood restaurant in Hakodate?

    Reservations are made through the concierge, who can secure a table at the hotel's Main Dining or at a renowned seafood restaurant in Hakodate.

  • Is it possible to book a gourmet dinner at the hotel's French restaurant with a tailored menu?

    The concierge can organise a gourmet dinner at the hotel's French restaurant, taking into account any allergies and dietary preferences provided in advance.

  • Can you help me find and book an excellent sushi counter near the hotel?

    The concierge can recommend and reserve a well-known Ezo-mae sushi counter nearby, based on your desired date and time.

  • Can you organise a gourmet evening combining several typical addresses in Hakodate?

    The concierge can arrange a gourmet itinerary including a morning market, café, and dinner, with reservations at popular establishments in Hakodate.

Spa Bookings

  • How can I book a slot to enjoy the sauna or a wellness treatment during my stay?

    Reservations are made through the concierge, who can block a slot for the sauna or a partner wellness treatment according to your availability.

  • Can you organise a relaxing treatment suitable for pregnant women?

    The concierge can offer treatments in-house or at external partners and indicate their compatibility with pregnancy based on the provider's advice.

  • Is it possible to book a private wellness slot at the end of the day?

    The concierge can coordinate a private wellness session at the end of the day, combining sauna and relaxation, subject to availability.

Excursions & Cultural Visits

  • Can you organise a guided tour about the history of the former Russian consulate and the area?

    The concierge can book a guided tour focused on the history of the former Russian consulate and the Motomachi area, with an English or Japanese-speaking guide.

  • Can you suggest a day trip to discover the iconic sites of Hakodate?

    The concierge can organise a trip including Mount Hakodate, the Motomachi churches, and the bay warehouses, with a private guide or driver.

  • Is it possible to book a private French-speaking guide to visit Hakodate?

    The concierge can recommend a French or English-speaking guide specialised in historical architecture and make the reservation.

  • Can you suggest a walking route from the hotel to see the nearby historical buildings?

    The concierge can provide a detailed walking itinerary around the hotel to explore Motomachi, viewpoints, and historical buildings.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange a VIP welcome in the room with flowers, a bottle, and a personalised message to celebrate an anniversary or honeymoon.

  • Is it possible to order a birthday cake delivered to the hotel?

    The concierge can assist in ordering a personalised cake from a local patisserie and have it delivered to the hotel at the desired time.

  • Can you organise a celebration dinner with a special setup at the restaurant?

    The concierge can prepare a special dinner with a well-placed table, discreet decor, and the possibility of taking souvenir photos within the hotel.

Shopping & Luxury Services

  • Where can I buy the best typical gastronomic souvenirs from Hakodate near the hotel?

    The concierge can indicate the best shops to buy the classic souvenirs from Hakodate and arrange, if possible, for international shipping.

  • Can you recommend luxury shops or high-end artisans in Hakodate?

    The concierge can recommend high-end shops or local artisans for luxury gifts and arrange round-trip transportation.

  • Can you help me ship purchases or luggage from Hakodate to abroad?

    The concierge can assist with the shipping of parcels or luggage by providing contact details for delivery services and help with preparation.

Family Activities

  • What activities do you recommend for a family with children near the hotel?

    The concierge can suggest child-friendly activities such as bay tours, scenic viewpoints, and parks, and organise the necessary reservations.

  • Can you help us organise a day of activities to keep the children occupied in Hakodate?

    The concierge can provide information on the schedules and access to family attractions and arrange transport and tickets when possible.

Personalized Experiences

  • Can you create a customised itinerary for a two-day stay in Hakodate?

    The concierge can create a tailored programme based on your interests, combining gastronomy, culture, and landscapes around Hakodate.

  • Is it possible to organise a private photo session in the former consulate building and its surroundings?

    The concierge can organise a private photo session in and around the historic building, subject to the establishment's rules.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits