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5★ · Crans-Montana

Hostellerie Du Pas de L’Ours

Rue du Pas-de-l'Ours 41, 3963 Crans-Montana, Suisse, Crans-Montana

4.74.7/5228 reviews · Google rating
  • In the heart of the Swiss Alps
  • In Crans-Montana
  • Relais & Châteaux member
  • Traditional architecture with modern touches

Hotel 5-star in Crans-Montana, in the heart of the resort, featuring tailor-made Alpine concierge, 24-hour reception and turndown service.

Why stay at Hostellerie Du Pas de L’Ours to experience Crans-Montana?

The hotel is in Crans-Montana, in the heart of the Swiss Alps, well suited to both active mountain stays and quieter breaks.

It works well for couples and families, with easy access to seasonal mountain activities.

What dining options are available at Hostellerie Du Pas de L’Ours?

The hotel offers three dining venues: Le Bistrot des Ours, Breakfast “L’Ours” and the Gastronomic “L’Ours”.

Cuisine is overseen by Franck Reynaud, with both a convivial bistro option and a Michelin-starred gastronomic table.

What can you do near Hostellerie Du Pas de L’Ours with family or after skiing?

Snow Island is around a 7-minute walk away and suits a family-friendly winter outing.

The Crans-Montana ski area is nearby, and the hotel spa is a practical option for slowing down afterwards.

A word from the Concierge

Hostellerie Du Pas de L’Ours through the Concierge's eyes

Hostellerie Du Pas de L’Ours is located in Crans-Montana, Switzerland. This 5★ hotel, part of the Relais & Châteaux property, offers a charming setting. Nestled in the Swiss Alps, it provides an authentic and warm experience, ideal for nature lovers and mountain enthusiasts. The region is known for its stunning landscapes and outdoor activities. What sets this hotel apart is its friendly atmosphere and attentive service. Guests appreciate the traditional architecture and modern touches that create a welcoming ambiance. Hostellerie Du Pas de L’Ours is a perfect place to unwind after a day of exploration. Before visiting, note that the hotel suits couples, families, and travelers seeking tranquility. Winter and summer seasons offer various activities like skiing, hiking, or golfing. Be sure to check availability during peak season, as the hotel can be quite popular. _My tip from the Concierge:_ book your activities in advance to fully enjoy your mountain getaway.

Why choose Hostellerie Du Pas de L’Ours?

Hostellerie Du Pas de L’Ours is an exceptional address in Crans-Montana, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of the Swiss Alps
  • In Crans-Montana
  • Relais & Châteaux member
  • Traditional architecture with modern touches
  • Ideal after a day outdoors

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with Alpine views

    Beginning the day in Crans-Montana with breakfast in the calm atmosphere of a grand mountain hotel immediately sets the tone of the stay. Before skiing, hiking or a slower morning, this moment allows guests to attune themselves to the landscape, the light and the rhythm of the resort. It may seem simple, but it is central to the Alpine way of life.

    Signature montagneIncluded in your stay
  • After-ski return and a quiet evening

    After a day at altitude, the most valuable experience is often the return itself: coming back to a prepared room, a warm atmosphere, dinner in the hotel or a moment of rest before the evening. Hostellerie Du Pas de L’Ours seems especially well suited to this decompressing sequence, moving from the cold outdoors to a sense of shelter, comfort and continuity.

    HiverIncluded in your stay
  • Tailor-made mountain day

    With the help of the concierge, guests can organise a day adapted to their own pace: outdoor activities, pauses, local suggestions and simplified logistics. In a resort such as Crans-Montana, this level of personalisation saves valuable time and avoids uncertainty once on site. It suits both active travellers and those wishing to discover the mountains more gently.

    Avec conciergerieReservation required
  • Post-activity wellness pause

    After skiing, walking or a day spent outdoors, taking time to slow down is an integral part of an Alpine stay. This experience focuses on recovery, release and restored comfort, whether through rest, a treatment or simply a return to calm within the hotel. It answers one of the mountain’s essential rhythms: alternating intensity with ease.

    Bien-êtreReservation required
  • Summer escape between hiking and golf

    When snow gives way to alpine pastures, Crans-Montana reveals another way of experiencing the mountains. This experience combines the energy of a day outdoors with the comfort of returning to a welcoming house. Panoramic hiking, a walk or a round of golf according to preference: the appeal lies in this distinctly local balance between activity, light and quality of time.

    ÉtéReservation required
  • Romantic stay in the mountains

    For couples, the appeal of an address such as Hostellerie Du Pas de L’Ours lies in the combination of intimacy, landscape and service. A stay for two takes the form of a chosen rhythm: slow mornings, time out in the resort, dinner at the hotel or nearby, and a return to a carefully prepared room. The experience depends not on spectacle, but on the quality of shared moments.

    CouplesIncluded in your stay

Restaurants & bars

3 on-site dining venues, including 1 Michelin star.

  • Le Bistrot des Ours

    Restaurant

    Chef: Franck Reynaud
    Chef: Franck Reynaud

    Highlights

    • Traditional Cuisine
    • Convivial cuisine to share with family and friends
    Practical information

    The concierge’s wordFor a simple, warm moment, head to Le Bistrot des Ours: Franck Reynaud’s traditional cuisine is made for sharing with friends or family.

  • Breakfast « L’Ours »

    Chef: Franck Reynaud
    Chef: Franck Reynaud
    Practical information

    The concierge’s wordAt Hostellerie Du Pas de L’Ours, start your day at Breakfast “L’Ours,” the table by Franck Reynaud.

  • Gastronomic “L’Ours”

    1 Michelin star

    Restaurant

    Chef: Franck Reynaud
    Chef: Franck Reynaud

    Highlights

    • exceptional gastronomy
    • A cuisine of emotion, where precision meets terroir and modernity.
    Practical information

    The concierge’s wordAt L’Ours, let Franck Reynaud guide you: a Michelin-starred table where precision, terroir, and modernity come together in truly emotional cuisine.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed. Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Rue du Pas-de-l'Ours 41, 3963 Crans-Montana, Suisse

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 228 reviews

5/5David Cross

Remy, Victor, Valentin and all the team were amazing from the first email to the key drop on the last day. We have absolutely adored our stay- amazing food, drinks, service and of course the view! See you next year!

5/5patricia c

An amazing experience which combines great food and the chef's art. Everything was perfect. Impeccable service and great advice from the sommelier: we discovered excellent wines from the Valais region.

5/5K O

Amazing Hotel with exceptional service ! We staid here for 4 nights in a magnificent room with a great view of the mountains . The staff felt like family, very attentive and helpful. The food was top notch. Honestly a…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Snow IslandTourist attraction

    610 m · 7 min walk

    Snow Island, a tourist attraction an eight-minute walk away, offers winter activities for the whole family.

    Practical information

    The concierge’s wordSnow Island, a 7-minute walk away, is a playful break if you're traveling with family and want winter activities close by.

  • Place d'YcoorTourist attraction

    1.6 km · 20 min walk

    Place d'Ycoor, a tourist site 1.6 km away, providing a pleasant space to relax and enjoy the surrounding scenery.

    Practical information

    The concierge’s wordPlace d’Ycoor offers a peaceful break to unwind and enjoy the surrounding scenery, ideal during the day between plans in Crans-Montana.

  • Crans-MontanaTourist attraction

    1.7 km · 3 min by car

    Ski resort 1.7 km away, featuring diverse slopes for winter sports enthusiasts.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break, Crans-Montana offers varied slopes, ideal for enjoying the snow at your own level.

  • Eglise de Montana-StationChurch

    1.8 km · 3 min by car

    Church located 1.8 km away, a religious building to visit for its architecture and peaceful atmosphere.

    Practical information

    The concierge’s wordFor a peaceful break in Crans-Montana, Eglise de Montana-Station is well suited to a daytime visit, especially if you enjoy religious architecture.

  • Fondation Suisse des Trains MiniaturesMuseum

    1.9 km · 3 min by car

    Museum 1.9 km away, dedicated to miniature trains and their history.

    Practical information

    The concierge’s wordA playful break in Crans-Montana, ideal if you like miniature trains or want a calm visit centered on their history.

  • Grand Bisse d'AyentTourist attraction

    2.9 km · 5 min by car

    Tourist attraction located 2,859 meters away, featuring natural landscapes and hiking opportunities.

    Practical information

    The concierge’s wordFor an open-air nature break, Grand Bisse d'Ayent is well suited to a hike with beautiful scenery around Crans-Montana.

  • Fondation OpaleMuseum

    2.9 km · 5 min by car

    Museum in Crans-Montana showcasing contemporary art exhibitions and various collections.

    Practical information

    The concierge’s wordFor a cultural break in Crans-Montana, head to Fondation Opale if you're in the mood for contemporary art and varied collections.

  • Sentier des EcureuilsMuseum

    3.1 km · 5 min by car

    Museum three kilometers away, featuring exhibits on local nature and wildlife.

    Practical information

    The concierge’s wordFor a nature-focused break in Crans-Montana, Sentier des Ecureuils is well suited to a calm visit centered on local wildlife.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Chemin des Lanternes - LaternenwegPark

    864 m · 10 min walk

    Chemin des Lanternes, a park providing a natural setting ideal for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Chemin des Lanternes: a natural setting that’s ideal for a short walk and unwinding.

  • Etang d'YcoorPark

    1.5 km · 18 min walk

    Park located 1534 meters away, providing a natural space for walking and enjoying nature.

    Practical information

    The concierge’s wordFor a nature break in Crans-Montana, Etang d’Ycoor is well suited to a peaceful stroll and a moment in the fresh air.

  • Sentier des écureuils MontanaPark

    2.2 km · 4 min by car

    Squirrel Trail in Montana, a natural path ideal for a walk in nature.

    Practical information

    The concierge’s wordFor a nature break in Montana, this trail is ideal for a peaceful walk, especially if you want some fresh air between plans.

  • Yaktrekking - Yak’à’OserPark

    2.5 km · 4 min by car

    Yaktrekking - Yak’à’Oser park, a natural space suitable for hiking and outdoor exploration.

    Practical information

    The concierge’s wordFor a nature break in Crans-Montana, Yaktrekking - Yak’à’Oser is well suited to a walk or a moment of outdoor exploration.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hostellerie Du Pas de L’Ours?

    Check-in generally starts in the afternoon and check-out is in the late morning. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Yes, a private parking is offered to guests of Hostellerie Du Pas de L’Ours. Contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is generally possible subject to room availability on the day of arrival. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer late check-out?

    A late departure may sometimes be granted depending on hotel occupancy and possibly for an additional fee. Contact the concierge to confirm the arrangements for the day.

  • How does the arrival at Hostellerie Du Pas de L’Ours work?

    Check-in is done at the reception of Hostellerie Du Pas de L’Ours, where the staff welcomes guests personally and provides information about the stay.

Location & Access

  • Where is Hostellerie Du Pas de L’Ours located in Crans-Montana?

    Hostellerie Du Pas de L’Ours is located in Crans-Montana, in the canton of Valais, in the heart of the Swiss Alps, in a renowned chic and elegant resort.

  • How to get to Hostellerie Du Pas de L’Ours by public transport from Switzerland?

    Crans-Montana is accessible by train to Sierre, then by bus or taxi to the resort and Hostellerie Du Pas de L’Ours.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and the airport depends on the chosen terminal; Geneva is several hours by road, Sion is closer. Contact the concierge to confirm the arrangements for the day.

  • Is Crans-Montana a chic resort?

    Crans-Montana is a chic mountain resort, known for its elegant atmosphere, high-end shops, and leisure and skiing facilities.

  • Are airport transfers offered?

    Airport transfers are possible via local providers or private cars upon request. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • What type of rooms and suites does Hostellerie Du Pas de L’Ours offer?

    Hostellerie Du Pas de L’Ours offers chalet-style suites and rooms, featuring warm decor and high-end amenities, some with mountain views.

  • How are the rooms equipped in terms of comfort and bedding?

    The rooms are described as very comfortable, well-equipped, with quality bedding and generous space, in a refined mountain style.

  • Do the suites have balconies or terraces with a view?

    The suites generally feature a seating area, spacious bathroom, and sometimes a balcony or terrace with views of the Alps. Contact the concierge to confirm the arrangements for the day.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel and in the rooms, allowing guests to stay connected during their stay. Contact the concierge to confirm the arrangements for the day.

  • Do the rooms have specific names and personalised decor?

    Some rooms, such as the Ecureuil or Ours Brun, are personalised and highly appreciated by guests for their decor and amenities.

Dining

  • What type of breakfast is offered?

    The breakfast served at Hostellerie Du Pas de L’Ours is generally a high-end buffet or continental style with fresh products. Contact the concierge to confirm the arrangements for the day.

  • Who is Franck Reynaud?

    Chef Franck Reynaud works at the Gastronomic Restaurant L’Ours, where he offers creative cuisine focused on emotion and quality products.

  • What restaurants are available within Hostellerie Du Pas de L’Ours?

    The hotel houses the Gastronomic Restaurant L’Ours and the Bistrot des Ours, providing both gastronomic and bistronomic options on-site.

  • Is the hotel's gastronomic restaurant well-rated by guests?

    The Gastronomic Restaurant L’Ours is renowned for its tasting menus and attentive service, with cuisine highly rated by guests.

  • What type of cuisine is served at Bistrot des Ours?

    The Bistrot des Ours offers refined bistro cuisine, appreciated for the quality of the dishes and the friendliness of the service.

Spa & Wellness

  • What spa and wellness facilities are available at the hotel?

    The Hostellerie Du Pas de L’Ours has a wellness area including at least a sauna and relaxation facilities, which are highly appreciated by guests.

  • Does the hotel have a sauna for guests?

    A sauna is available at the Hostellerie Du Pas de L’Ours, providing a relaxation space after skiing or mountain activities.

  • Does the hotel have a swimming pool?

    Does the hotel have a swimming pool? Please contact the concierge to confirm the arrangements for the day.

  • Can massages or treatments be booked at the spa of the Hostellerie Du Pas de L’Ours?

    Massages and treatments are offered in the wellness area, with service rated excellent by online reviews.

Activities & Leisure

  • Why is Crans-Montana known?

    Crans-Montana is known for its ski area, golf courses, alpine hikes, and shops, offering many activities for visitors.

  • What outdoor activities are accessible from the hotel?

    The hotel is well located to enjoy skiing in winter and hiking or golf in summer, with easy access to the resort's facilities.

  • What can be done at the Hostellerie Du Pas de L’Ours besides skiing?

    Activities such as spa, gastronomy, and outings in the resort pleasantly occupy guests' days and evenings.

  • Does the resort offer entertainment and events during the season?

    Crans-Montana is a chic resort with regular events, luxury shops, and entertainment, making the stay dynamic all year round.

Family & Kids

  • Is the Hostellerie Du Pas de L’Ours suitable for family stays?

    The Hostellerie Du Pas de L’Ours is described as a warm place, with personalised service, suitable for stays as a couple or with family.

  • Are the rooms suitable for accommodating children?

    Spacious rooms and suites may be suitable for families with children, offering more space for a comfortable stay.

  • What children's activities can be found near the hotel?

    Family activities are easily accessible in Crans-Montana, such as skiing, ice skating, and walks, ideal for children.

Pets

  • Are pets allowed at Hostellerie Du Pas de L’Ours?

    Pets are allowed at Hostellerie Du Pas de L’Ours, as indicated in traveller reviews mentioning the presence of their companions.

  • Is there an extra charge for bringing a pet?

    An extra charge may be requested for accommodating pets, with specific rules to follow. Contact the concierge to confirm the terms for the day.

  • Do pets have access to the hotel's restaurants and common areas?

    Pets are generally allowed in certain rooms but may be restricted in restaurant or spa areas. Contact the concierge to confirm the terms for the day.

Accessibility

  • Is Hostellerie Du Pas de L’Ours suitable for people with reduced mobility?

    The building is of mountain chalet type, and some areas may have stairs. Contact the concierge to confirm the terms for the day.

  • Can I request a room close to the main access points for mobility reasons?

    The reception can assist in arranging easy access to rooms and common areas for individuals with specific needs. Contact the concierge to confirm the terms for the day.

  • Are the spa facilities easily accessible for everyone?

    Some wellness areas, such as the sauna, may require going down a few steps. Contact the concierge to confirm the terms for the day.

Billing & Policies

  • How is the payment for the stay at Hostellerie Du Pas de L’Ours handled?

    Billing is generally done at the end of the stay at the reception, with payment for nights, restaurant extras, spa, and other services consumed.

  • What is the hotel's cancellation policy?

    Cancellation conditions may vary depending on the type of reservation and the channel used. Contact the concierge to confirm the terms for the day.

  • Are there any tourist taxes to pay?

    Are there any tourist taxes to pay? Contact the concierge to confirm the terms for the day.

  • What are the usual price levels for a night at the Hostellerie Du Pas de L’Ours?

    Prices vary according to the season, room type, and current offers, with Crans-Montana being a chic destination with corresponding prices.

  • Is a deposit required to guarantee a reservation at the hotel?

    Prepayment or a deposit may be required to guarantee a reservation, especially during high season. Contact the concierge to confirm the terms of the day.

Sustainability

  • Does the Hostellerie Du Pas de L’Ours belong to a label or group committed to quality and sustainability?

    The Hostellerie Du Pas de L’Ours is part of Relais & Châteaux, a network that values authenticity, gastronomy, and a certain environmental commitment.

  • Does the hotel restaurant use local or seasonal products?

    Mountain hotels of this standard generally prioritise local products in their cuisine, limiting the footprint related to the transport of goods.

  • Does the hotel architecture respect the mountain landscape of Crans-Montana?

    The chalet-style construction and integration into the landscape are part of a respectful approach to the alpine setting. Contact the concierge to confirm the terms of the day.

  • Does the hotel implement concrete environmental actions during guests' stay?

    Waste reduction practices and responsible energy management are common in Relais & Châteaux establishments. Contact the concierge to confirm the terms of the day.

The Concierge answers — Hostellerie Du Pas de L’Ours

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Geneva airport to Hostellerie Du Pas de L’Ours?

    The concierge can organise a private transfer by car or limousine between Geneva or Sion airport and Hostellerie Du Pas de L’Ours, with schedules and rates tailored to your flight.

  • How can I organise my transport between Sierre train station and the hotel?

    The concierge can book a taxi or a vehicle with a driver from Sierre train station to the hotel, taking into account your arrival time and the number of passengers.

  • Is there a shuttle or transport to easily access the ski slopes from the hotel?

    The concierge can advise and book ski bus passes, taxis, or private shuttles to reach the ski lifts of Crans-Montana from the hotel.

  • Can you help me plan my train and bus itinerary to come to Crans-Montana?

    The concierge can plan a public transport itinerary and complement it with a private transfer to reach the hotel from the main Swiss airports.

  • Is it possible to book a rental car before my arrival at Hostellerie Du Pas de L’Ours?

    The concierge can arrange for a premium rental car or SUV with pickup at the airport or direct delivery to the hotel.

Restaurant Reservations

  • Can you reserve a table at the Gastronomic Restaurant L’Ours for dinner?

    Reservations are made through the concierge, who can secure a table at the Gastronomic Restaurant L’Ours, subject to availability and menu and timing preferences.

  • How can I book at the Bistrot des Ours during my stay?

    The concierge can reserve a table at the Bistrot des Ours for lunch or dinner and advise on the best times based on crowd levels.

  • Can you suggest other gourmet restaurants in Crans-Montana and make reservations?

    The concierge can organise a gourmet tour in Crans-Montana by recommending and reserving partner restaurants according to your desires and budget.

  • Is it possible to arrange a personalised tasting menu at the hotel restaurant?

    The concierge can coordinate specific requests such as a tasting menu, food and wine pairings, or vegetarian options at Restaurant L’Ours before your arrival.

Spa Bookings

  • How can I book a massage or treatment at the spa of Hostellerie Du Pas de L’Ours?

    Reservations are made via the concierge, who can block slots for massages, facial treatments, and private access to certain spa facilities.

  • Can you create a customised wellness programme for my stay?

    The concierge can organise a multi-day wellness programme by combining various treatments, sauna access, and gourmet breaks within the hotel.

  • Is it possible to book spa slots during off-peak hours for more tranquility?

    The concierge can provide information on the spa's quietest hours and reserve suitable slots to avoid crowds.

Excursions & Cultural Visits

  • Can you organise a guided tour of Crans-Montana to discover the chic resort?

    The concierge can arrange a guided tour of Crans-Montana, including exploration of the resort, its shops, and alpine viewpoints.

  • How can a day trip in the Valais region be organised from the hotel?

    The concierge can book excursions in the Valais, such as wine cellar visits, village discoveries, or panoramic mountain walks.

  • Is it possible to book a guide for hikes around Crans-Montana?

    The concierge can suggest guided hiking routes and reserve a mountain guide according to your level and the season.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare a romantic room decoration with flowers, champagne, and small attentions for an anniversary or a marriage proposal.

  • Is it possible to privatise a space in the restaurant for a family celebration?

    The concierge can coordinate a private dinner within the hotel, with a personalised menu crafted by Chef Franck Reynaud, subject to availability.

  • Can you arrange a birthday cake during our stay?

    The concierge can organise a personalised cake and candles to be served at the restaurant or in the room for a birthday.

Shopping & Luxury Services

  • Can you recommend the best luxury boutiques in Crans-Montana and organise a shopping session?

    The concierge can recommend the luxury boutiques in Crans-Montana and, if available, arrange a personal shopper service in the chic resort.

  • Is it possible to arrange personalised appointments with local watchmakers or jewellers?

    The concierge can assist in booking fittings for high-end watches, jewellery, or ski equipment at partner establishments.

Family Activities

  • Can you organise ski lessons for my children during the holidays?

    The concierge can suggest activities suitable for children, such as ski lessons, ice skating, or outdoor games, and manage the bookings.

  • What family activities can you recommend near the hotel?

    The concierge can provide information on family leisure facilities in Crans-Montana and book specific entries or activities.

Personalized Experiences

  • Can you organise a complete gastronomic experience around the cuisine of Franck Reynaud?

    The concierge can create a tailored stay centred around the gastronomy of chef Franck Reynaud, including tastings, menus, and discovery of local products.

  • Is it possible to design a completely personalised weekend of skiing, spa, and gastronomy at the Hostellerie Du Pas de L’Ours?

    The concierge can propose a programme combining skiing, spa, and fine dining for a bespoke weekend, with an optimised schedule.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits