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5★ · Saanen

Gstaad Palace

Saanen

4.64.6/51,066 reviews · Google rating

Hotel 5-star in Saanen, Switzerland, in the heart of Saanen, featuring valley-view breakfast, après-ski spa time and tailored ski days.

What budget should you expect for a night at Gstaad Palace?

Rates vary with the season, room category and your travel dates.

For an accurate quote, it is best to check your dates or ask the Concierge for a tailored proposal.

What is the dress code at Gstaad Palace?

The atmosphere is elegant, especially in the evening in the lounges and restaurants.

During the day, neat clothing suited to mountain activities generally works well.

What is the best season to stay at Gstaad Palace?

Winter is particularly well suited to ski stays, with convenient access to the slopes.

Summer gives more prominence to walking trails, Alpine air and valley views from the hillside setting.

A word from the Concierge

Gstaad Palace through the Concierge's eyes

Gstaad Palace, a five-star hotel, is located in Saanen, Switzerland, in an enchanting alpine setting. This iconic establishment overlooks the valley, providing stunning views of the surrounding mountains. The location allows easy access to ski slopes and hiking trails, attracting nature lovers and winter sports enthusiasts.

What sets Gstaad Palace apart is its warm atmosphere and attentive service. The hotel combines tradition and modernity, creating an elegant and comfortable environment. Guests particularly appreciate the typical architecture of the region, as well as the leisure facilities offered, such as the spa and fine dining restaurants.

Before you go, know that the hotel caters to both couples and families. The winter season attracts skiers, while summer offers outdoor activities. Be sure to check availability, as this popular hotel can fill up quickly during peak times.

_My tip from the Concierge: book your activities in advance to fully enjoy your stay, especially during high season._

Why choose Gstaad Palace?

Gstaad Palace is an exceptional address in Saanen, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the valley

    Beginning the day above Gstaad is one of the stay’s most immediate pleasures. Morning light on the mountains, the relative calm of the hillside setting and the precision of service create something far removed from an ordinary hotel breakfast. In winter it sets the tone for the slopes; in summer it opens the day onto Alpine paths and clear air.

    SignatureIncluded in your stay
  • Après-ski at the spa

    After several hours in the cold or on the slopes, returning to the warmth of a wellness space profoundly alters the rhythm of the stay. The experience rests on the contrast between the Alpine outdoors and interior comfort: water, heat, quiet, targeted treatments and recovery time. It is a particularly balanced way of experiencing the mountains beyond sport alone.

    Bien-êtreReservation required
  • Dinner in the grand Alpine hotel spirit

    In the evening, dining takes on a more ceremonial dimension without becoming heavy-handed. Guests dress with care, return to the light of the lounges and settle into the hushed atmosphere of a house of tradition. The experience lies as much in the setting and service as in the plate itself, extending the history of the place and recalling what it means to dine in a grand mountain hotel.

    GastronomieReservation required
  • Tailored ski day

    Part of the appeal of a great resort hotel lies in its ability to simplify the mountains. A well-prepared ski day, with adjusted timings, smooth logistics and recommendations suited to each skier’s level, transforms the experience. For families and experienced skiers alike, this discreet orchestration allows full enjoyment of the area without losing time to practicalities.

    HiverReservation required
  • Summer walk from the heights

    In summer, the hotel becomes an ideal starting point for discovering another side of Gstaad. Setting out on foot from the heights, joining the paths and then returning towards the village or the hotel allows the landscape to be read at several scales. The experience reveals the link between the resort’s elegance and the pastoral reality of the Bernese Alps, often most apparent in the warmer months.

    ÉtéIncluded in your stay
  • Family stay in the resort

    Gstaad Palace lends itself especially well to intergenerational stays. Each guest can find a personal rhythm: mountain activities, rest, shared meals and quieter moments at the hotel. The value of the experience lies in the balance between a structured setting and flexible service, essential when several ages and several desires coexist within the same holiday.

    FamilleReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.6 / 5 · 1,066 reviews

5/5IMLaw LLC

Amazing experience at Gstaad Palace with breathtaking Alpine views. Impeccable service and very professional staff. Truly a perfect mix of luxury and comfort. Highly recommended.

5/5Elisabetta Prisco

We had the amazing opportunity to stay at Gstaad Palace. A true legend in the European luxury industry. The hotel is just magical and you really feel like you entered your very own little fairytale. The rooms and…

5/5L P

The Palace is the most mythical hotel in Switzerland and we understood why ! It’s like a daydream as the arrival at the castle is a fairytale ! The staff is over kind and professional, the restaurants delicious , the…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a free outdoor parking is offered to guests, as well as a paid indoor parking charged at approximately 25 CHF per day per car.

  • What are the check-in and check-out times at Gstaad Palace?

    Rooms are normally available from 3 PM on the day of arrival, with departure requested by 12 PM at the latest.

  • Can I check in early?

    Early check-in may be granted depending on availability; it is recommended to request it in advance at the reception or concierge.

  • Is late departure possible and is there an extra charge for late check-out?

    Late departure is possible upon request and subject to availability, with possible additional charges depending on the timing.

  • Does the hotel offer a shuttle service from Gstaad train station?

    The hotel offers free pick-up from Gstaad train station, located about 5 minutes away by car.

  • Is the hotel open all year round or does it operate seasonally?

    The Gstaad Palace is a seasonal hotel, generally open in summer and winter, with closure periods between seasons displayed on its official website.

Dining

  • What type of breakfast is offered?

    A complimentary breakfast buffet is served every morning, featuring continental and international options, usually between 7 AM and 11 AM.

  • Is breakfast included in the room rate at Gstaad Palace?

    The breakfast buffet is included in most rates, with continental, hot, vegetarian, and gluten-free options available.

  • What types of restaurants and cuisines are available within the hotel?

    The hotel has about five restaurants, including La Fromagerie, offering traditional, local, international, vegetarian, and gluten-free cuisine.

  • Is room service available for meals?

    A 24-hour room service is offered, allowing meals and snacks to be taken in the room.

  • Are there bars or a pool bar at Gstaad Palace?

    Several bars and a pool bar are available, including a swim-up bar to enjoy drinks near the pools.

Location & Access

  • Where is the Gstaad Palace located exactly and how far is it from the centre of Gstaad?

    The Gstaad Palace is located at Palacestrasse 28, 3780 Gstaad, just a few minutes' walk from the village centre and about 5 minutes from the train station.

  • How to reach the hotel from Gstaad train station?

    From Gstaad train station, the hotel is accessible in about 5 minutes by car, with a complimentary pick-up service available upon request.

  • What is the distance between the hotel and the airport?

    The international airports of Geneva and Zurich are approximately 2 to 2.5 hours' drive from the hotel.

  • What is the nearest airport or airfield for private flights?

    The private airfield of Gstaad Airport in Saanen is located about 5 km away, or approximately 10 minutes' drive from the hotel.

  • Is access by car easy and close to the ski areas?

    The hotel is accessible by car, with a garage and outdoor parking, and is situated in the mountains close to the ski areas of Gstaad.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and public areas.

  • How many rooms and suites does the Gstaad Palace have?

    The hotel has approximately 90 to 95 rooms and suites, spread over several floors, with views of the village or the mountains.

  • What amenities are found in the standard rooms?

    All rooms have a private bathroom, TV, minibar, and generally a desk, with amenities suitable for a 5-star hotel.

  • Are suites with a separate living room and views of the Alps available?

    Spacious suites with a separate living room, sometimes with a balcony or terrace and alpine views, are offered for guests seeking more space.

  • Are all rooms air-conditioned at the Gstaad Palace?

    Air conditioning is not systematically mentioned in all rooms; it is advisable to check this specific point with the concierge for the desired category.

Spa & Wellness

  • What spa and wellness facilities are available at the hotel?

    The Gstaad Palace offers a 1,800 m² spa with an indoor pool, outdoor pools, treatment areas, sauna and other wellness facilities.

  • Does the hotel have a pool?

    The hotel has an indoor pool, outdoor pools, and a large heated outdoor Olympic-style pool available in summer.

  • Is access to the pools and spa included in the stay?

    The indoor and outdoor pools are accessible free of charge to hotel guests, with no additional fees.

  • Do treatments at the Palace Spa need to be booked in advance?

    Treatments at the Palace Spa are offered by prior reservation, with a range of massages, facials and specialised treatments.

  • What types of treatments are offered at the Gstaad Palace spa?

    The spa offers a range of massages, facials, wraps and other wellness treatments tailored to different needs.

Activities & Leisure

  • What leisure activities are available within the hotel?

    The Gstaad Palace offers numerous activities, including outdoor tennis courts, squash, a kids' club, a pool, a gym and easy access to skiing.

  • Is the hotel well located for skiing and winter sports?

    The hotel is located in close proximity to the Gstaad Ski Resort and Eggli Ski Resort, accessible within a few minutes.

  • Is there a kids' club or activities for children at the Gstaad Palace?

    A kids' club and paid childcare services are offered, along with family-friendly activities.

  • Are there entertainment or nightlife options available on site?

    The hotel has a nightclub and regularly offers evening entertainment, especially during peak periods.

  • What sports facilities are available besides skiing?

    Outdoor tennis courts, squash and a well-equipped fitness room are available for sports-minded guests.

Pets

  • Are pets allowed at Gstaad Palace?

    Pets are allowed at Gstaad Palace, with an additional charge of approximately 60 CHF per pet per night, including food.

  • In which areas of the hotel are dogs allowed or prohibited?

    Dogs are not permitted in the five restaurants, the two main bars, the Palace Spa, or the swimming pool, but are tolerated on the terrace of the Lobby Bar.

  • Is there a limit on the number or size of pets?

    Generally, only one dog per room is accepted, with bowls available on request and daily charges.

  • What is the cost of staying with a pet at Gstaad Palace?

    An additional charge of approximately 60 CHF per pet per night is applied, including food for the dog.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    Some rooms and common areas are accessible for people with reduced mobility, but it is advisable to specify your needs before booking to adapt the room.

  • Are there elevators and easy access to the floors for wheelchairs?

    Elevators serve the floors, facilitating access to the rooms and most common areas for wheelchair users.

  • Are there rooms specifically adapted for disabled guests?

    The availability of specifically equipped rooms (grab bars, adapted walk-in showers) must be confirmed directly with the hotel. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Is parking in the garage paid at Gstaad Palace?

    Parking fees are charged for the covered garage, while the uncovered outdoor parking is generally free for guests.

  • What is the hotel's cancellation policy?

    The standard cancellation policy often requires a notice period of 15 days before arrival to avoid charges equivalent to several nights, but it may vary depending on the offer.

  • Are there any tourist taxes to pay?

    A tourist tax of approximately 6.60 CHF per adult per night is charged, with a reduced amount for 12–16 year olds and exemption for younger children.

  • What payment methods are accepted and are there mandatory prepayments?

    Payments are accepted by international credit card and local currency; some prepaid offers may require advance payment and specific conditions.

Sustainability

  • What hygiene and health safety measures are applied at the Gstaad Palace?

    The hotel regularly implements enhanced cleaning measures and high health standards; current details are specified by the establishment according to the season.

  • Does the hotel implement an environmental policy or sustainable development actions?

    Specific environmental commitments (energy savings, water management, waste reduction) are not publicly detailed exhaustively. Contact the concierge to confirm the current arrangements.

  • Does the Gstaad Palace have an ecological label or environmental certification?

    Information on any official ecological labels or sustainable certifications is not explicitly mentioned on major platforms. Contact the concierge to confirm the current arrangements.

  • Can I request more eco-friendly practices for cleaning and laundry during my stay?

    Actions such as adjusting linen and towel changes may be offered, but specific arrangements must be confirmed with the hotel. Contact the concierge to confirm the current arrangements.

Family & Kids

  • Is the hotel suitable for a family stay with young children?

    The Gstaad Palace is described as a family-friendly hotel welcoming children, with family rooms, a kids' club, and paid babysitting services.

  • Are there family rooms or connecting rooms at the Gstaad Palace?

    Connecting rooms and extra beds are available, sometimes at an additional cost, allowing families to be comfortably accommodated.

  • What activities or services are offered to entertain children at the hotel?

    A mini-club and childcare supervision are offered, as well as fun activities suitable for different age groups.

  • Does the hotel provide baby equipment such as cots or high chairs?

    The availability of specific baby equipment (cots, high chairs) is possible but must be requested in advance to ensure availability. Contact the concierge to confirm the current arrangements.

The Concierge answers — Gstaad Palace

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Geneva or Zurich airport to Gstaad Palace?

    The concierge can organise a private transfer by car or limousine to and from the international airports or Saanen airfield, depending on your flight schedule and the number of passengers. Contact the concierge to confirm the arrangements on the day.

  • Is it possible to book a private driver for my transportation throughout my stay?

    The concierge can book a taxi or private vehicle for your trips between the hotel, Gstaad train station, and the surrounding villages, including a waiting service if necessary.

  • Can the concierge arrange a helicopter or private plane transfer to Gstaad?

    The concierge can coordinate a helicopter or private plane transfer to Gstaad Airport in Saanen, with subsequent pick-up by car to the hotel.

  • How can the shuttle from Gstaad train station to the hotel be organised?

    It is recommended to contact the concierge to arrange the complimentary pick-up at Gstaad train station at your arrival time to ensure the availability of the hotel vehicle.

  • Can you help me plan the best route to Gstaad Palace from France?

    The concierge can suggest the fastest route by train or car from your city, with indicative times and major connections, according to your travel preferences.

Restaurant Reservations

  • Can the concierge reserve a table in the Gstaad Palace restaurants for dinner?

    Reservations are made through the concierge, who can secure a table for you in the Gstaad Palace restaurants, including La Fromagerie and other popular spots in Gstaad during high season.

  • Can you book me a table at a gourmet restaurant in Gstaad during high season?

    The concierge can recommend and reserve the best gourmet tables in Gstaad and the surrounding area, taking into account your tastes and dietary restrictions.

  • Is it possible to organise a private or semi-private dinner for a small group?

    The concierge can arrange a private or semi-private dinner in one of the hotel’s restaurants, subject to availability and a minimum number of guests.

  • Can the concierge recommend restaurants with vegetarian or gluten-free options?

    The concierge can indicate the vegetarian and gluten-free menus available in the Palace restaurants and reserve tables that suit your specific dietary needs.

Spa Bookings

  • How can I book a treatment at the Palace Spa in advance during my stay?

    Reservations are made directly through the concierge or the Palace Spa team, ideally before arrival, to secure the desired time slots.

  • Can you develop a multi-day wellness programme at the spa?

    The concierge can propose a personalised wellness programme combining massages, facial treatments, and pool access, tailored to the duration of your stay and your expectations.

  • Is it possible to book a romantic couples massage at the spa?

    It is recommended to inform the concierge of your preferences, who will coordinate a couples treatment and prepare a double cabin at the Palace Spa, subject to availability.

  • Can the concierge organise spa treatments suitable for teenagers?

    The concierge can provide information on family hours at the spa and treatments suitable for teenagers, and book slots that fit with your activities.

Excursions & Cultural Visits

  • Can you organise a day trip to Interlaken or Montreux from the hotel?

    The concierge can arrange excursions to Interlaken, Montreux, or other nearby alpine destinations, with private transport and, if desired, a local guide.

  • Can the concierge organise cultural visits to villages and museums around Gstaad?

    The concierge can recommend and book visits to villages, museums, and mountain cheese dairies around Gstaad, with or without a French-speaking guide.

  • Can you help me organise a hiking day with an itinerary suited to my level?

    The concierge can suggest hiking or scenic walking routes tailored to your level, as well as the necessary lift passes.

Special Occasions

  • Is it possible to prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration with flowers, champagne, and treats, according to your budget and the occasion being celebrated.

  • Can the concierge organise a birthday cake and a special table at the restaurant?

    The concierge can coordinate a personalised cake, candles, and a special table in one of the restaurants to celebrate a birthday.

  • Can you help me organise a marriage proposal at Gstaad Palace?

    The concierge can assist in organising a bespoke marriage proposal, for example in a suite, at the restaurant, or outdoors in the mountains, with all logistical details.

Shopping & Luxury Services

  • Can the concierge indicate the best luxury shopping addresses in Gstaad?

    The concierge can recommend the best luxury boutiques and watchmakers in Gstaad and, if necessary, arrange a personalised shopping session.

  • Is it possible to have luxury purchases or gifts delivered directly to my room?

    The concierge can check the availability of certain products at local shops and arrange for their delivery to the room, depending on existing partnerships.

Family Activities

  • Can you help me organise activities and supervision for my children during the stay?

    The concierge can provide information about the kids' club, the schedule, and available activities, as well as book accredited external babysitters if necessary.

  • Can the concierge prepare a family activity programme for a week?

    The concierge can propose a tailored family programme combining swimming, mountain activities, ice skating, or tobogganing depending on the season and the children's ages.

Personalized Experiences

  • Can you organise a customised day combining skiing, spa, and gourmet dining?

    The concierge can create a customised day that combines sports, relaxation at the spa, and gastronomy, reserving all services according to your preferred schedule.

  • Is it possible to book exclusive experiences such as private tastings or meetings with local producers?

    The concierge can organise exclusive experiences such as private cheese tastings, cellar visits, or meetings with local artisans, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
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        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

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        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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