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5★ · Londres

citizenM London Bankside

20 Lavington St, London SE1 0NZ, Royaume-Uni, Londres

4.54.5/52,382 reviews · Google rating
  • Steps from Tate Modern
  • Near Borough Market
  • Near the Thames
  • Shared spaces designed for socialising

Hotel 5-star in London, 289 m from Tate Modern, featuring 24-hour concierge, bar, lounge and the Bankside Art Route.

Where is citizenM London Bankside, and what can you reach on foot nearby?

The hotel is in Bankside, near the Thames, in a lively part of London.

On foot, you can quickly reach Tate Modern, Borough Market, London Bridge and St Paul’s Cathedral.

Is Bankside a good area to stay in London?

Bankside works well if you want to explore London without relying on a car.

It makes it easy to combine Thames walks, cultural visits and food-focused stops in the same area.

What stands out about a stay at citizenM London Bankside?

The hotel focuses on contemporary design, functional rooms and modern in-room technology.

Shared spaces are designed for work, downtime or informal meetings, with a 24-hour front desk and concierge.

A word from the Concierge

citizenM London Bankside through the Concierge's eyes

Located in London, citizenM London Bankside is a five-star hotel with contemporary design. It is situated near the Thames in a vibrant area. This location allows easy access to major attractions like the Tate Modern and Borough Market. The atmosphere is modern and welcoming, ideal for both business and leisure travelers. What sets this hotel apart is its friendly vibe and innovative approach to hospitality. Common areas are designed to encourage interaction, featuring work and relaxation zones. Rooms are functional and equipped with modern technologies, ensuring optimal comfort. Before your visit, know that the hotel attracts a diverse clientele, from couples to business travelers. The proximity to public transport makes getting around London easy. Seasonality does not significantly impact the appeal of this hotel, which remains popular year-round. _My tip from the Concierge:_ check for special offers on the hotel’s website before booking, it can save you money.

Why choose citizenM London Bankside?

citizenM London Bankside is an exceptional address in Londres, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Steps from Tate Modern
  • Near Borough Market
  • Near the Thames
  • Shared spaces designed for socialising
  • Work and relaxation areas
  • Functional rooms with modern tech

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

3
  • Free Wi-Fi
  • High-speed Wi-Fi
  • In-room tablet

Business & events

2
  • Business centre
  • Meeting rooms

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

1 on-site dining venue.

  • CanteenM

    Restaurant

    Highlights

    • vegetarian breakfast daily
    Practical information

    The concierge’s wordAt CanteenM, keep the daily vegetarian breakfast in mind: a simple, practical option if you want to start light.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Cancellation

Cancellation Policy: 23:59 Day Prior to arrival

Free cancellation up to 24 hours before arrival

Pets

Pets are not allowed.

No, pets are not allowed at Citizenm London Bankside.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 20 Lavington St, London SE1 0NZ, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 2,382 reviews

5/5Carey Lening

If you just want a nice, quiet place to sleep, and a comfortable place to work or relax, the Citizen M chain are reliably one of the best chains to meet these needs. The beds are comfy, the rooms small, but quiet and…

5/5Vilma G.

I had a very good stay at citizenM Bankside. The hotel is modern and has a nice, cozy feel to it. The room was compact but cleverly designed and fully equipped. I found the tablet-controlled features quite convenient…

3/5L A

Overpriced hotel, and the service does not reflect a 4‑star standard. The location is good, conveniently opposite an M&S Food, and the hotel is surprisingly quiet despite being on a busy street. Check‑in is fully…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Tate ModernArt gallery

    289 m · 3 min walk

    Art gallery three minutes' walk away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s wordA 3-minute walk away, Tate Modern makes an ideal arty break between plans, especially if you're in the mood for modern and contemporary art.

  • Pont de LondresTourist attraction

    792 m · 10 min walk

    London Bridge ten minutes' walk away, known for its architecture and history.

    Practical information

    The concierge’s wordA 10-minute walk away, London Bridge makes a lovely short stroll, with iconic architecture and a real sense of the city's history.

  • Cathédrale Saint-Paul de LondresChurch

    973 m · 12 min walk

    St. Paul's Cathedral, an iconic religious building in London, accessible on foot.

    Practical information

    The concierge’s wordFor a peaceful break within walking distance from the hotel, St Paul’s Cathedral offers a lovely moment to step back in the heart of London.

  • Sky GardenTourist attraction

    1.2 km · 15 min walk

    Sky Garden, a panoramic viewpoint offering stunning views of the city of London.

    Practical information

    The concierge’s wordFor a contemplative break, head to Sky Garden when you feel like taking in London in a single glance.

  • London EyeTourist attraction

    1.5 km · 18 min walk

    London Eye, an iconic Ferris wheel providing panoramic views of the city.

    Practical information

    The concierge’s wordTo take in London properly, treat yourself to a ride on the London Eye at the end of the day, when the panoramic views suit a contemplative break.

  • Tour de LondresTourist attraction

    1.6 km · 19 min walk

    Historic castle a fifteen-minute walk away, known for its role in British history.

    Practical information

    The concierge’s wordFor a historical break, head to the Tower of London, a 15-minute walk away, ideal if you want to dive into British history.

  • Tower BridgeTourist attraction

    1.6 km · 19 min walk

    Iconic bridge a fifteen-minute walk away, known for its architecture and history.

    Practical information

    The concierge’s wordFor a London interlude of architecture and history, head to Tower Bridge, a 15-minute walk away, ideal for a daytime stroll.

  • Barbican CentrePerforming arts

    1.7 km · 3 min by car

    Performance arts theater located 1.7 km away, dedicated to stage arts with a varied program.

    Practical information

    The concierge’s wordFor a cultural evening in London, the Barbican Centre is an ideal stop if you're in the mood for performing arts and a varied programme.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Trafalgar SquareSquare

    2.1 km · 4 min by car

    Trafalgar Square, an iconic square in London, serves as a gathering place and venue for public events.

    Practical information

    The concierge’s wordIf you want to feel London’s pulse, stop by Trafalgar Square for a lively break amid gatherings and public events.

  • Hyde Park Winter WonderlandPark

    4.2 km · 7 min by car

    Hyde Park Winter Wonderland, a seasonal amusement park offering various activities and shows.

    Practical information

    The concierge’s wordIf you're in London during the season, Hyde Park Winter Wonderland offers a festive break with rides and shows, ideal at the end of the day.

  • Hyde ParkPark

    4.6 km · 8 min by car

    Hyde Park, a large urban park offering green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in London, Hyde Park is ideal for a peaceful stroll or a few steps to stretch your legs between plans.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Borough MarketMarket

    541 m · 7 min walk

    Market seven minutes' walk away, offering a variety of fresh and local food products.

  • Spitalfields MarketMarket

    2.2 km · 4 min by car

    Market in London, offering a variety of food and artisanal products.

  • HarrodsDepartment store

    4.5 km · 8 min by car

    Department store in London, offering a wide range of luxury products and renowned brands.

Places to visit nearby

The sights, landmarks and walks I recommend around citizenM London Bankside — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is citizenM London Bankside located in London?

    The address of citizenM London Bankside is 20 Lavington Street, Southwark, London SE1 0NZ, approximately 1.3 miles from central London.

  • In which part of London is the Bankside area where the hotel is located?

    The hotel is located in the Bankside area, in the borough of Southwark, on the south bank of the Thames, close to Tate Modern and Borough Market.

  • What is the distance between the hotel and the airport?

    From Heathrow Airport, the journey to the hotel takes approximately 60 to 75 minutes by transport or car depending on traffic. Contact the concierge to confirm the arrangements for the day.

  • What are the nearest underground stations to citizenM London Bankside?

    Southwark Underground Station (Jubilee line) is about a 7-minute walk and Borough Underground Station is an 8-minute walk from the hotel.

  • Is the Bankside area a good place to stay in London?

    Bankside is generally considered a pleasant, lively, and convenient area, with many cultural attractions, restaurants, and easy access to transport.

  • Is the Bankside area safe for walking around the hotel?

    Bankside is known to be safe for visitors, with a high tourist footfall around Tate Modern and the Thames promenade, especially during the day and evening.

Arrival & Departure

  • What are the check-in and check-out times at citizenM London Bankside?

    Standard check-in at citizenM London Bankside is from 2 PM and check-out is until 11 AM.

  • Can I check in early?

    Early check-in may be possible depending on room availability upon arrival. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a late check-out at citizenM London Bankside?

    Late check-out is sometimes offered subject to availability and may incur an additional charge. Contact the concierge to confirm the arrangements for the day.

  • How does check-in work at citizenM London Bankside?

    Check-in is done via self-service kiosks in the lobby, with staff assistance available if needed, making the process quick and self-sufficient.

  • Does the hotel offer luggage storage before arrival or after departure?

    Luggage storage is generally available for dropping off bags before check-in or after check-out. Please contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • How are the rooms at citizenM London Bankside in terms of size and comfort?

    The rooms at citizenM London Bankside are described as compact but very comfortable, featuring a king-size bed, rain shower, and contemporary design.

  • What amenities are available in the hotel rooms?

    All rooms are equipped with a double bed, a private bathroom with shower, a television with channels, and a smart system for lighting and temperature.

  • Is there a kettle or a tea/coffee tray in the rooms?

    Some reviews mention the absence of a tea/coffee tray in the room, with hot beverages available at the bar and canteenM.

  • What makes citizenM hotels, and Bankside in particular, different from traditional hotels?

    The citizenM brand is known for its design aesthetic, friendly communal spaces, and digital approach to the stay, which is a distinctive feature.

  • Are reviews of citizenM London Bankside generally positive?

    Reviews mention very comfortable beds, a good location, and modern design, although some guests find the rooms small or lacking in some amenities.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free in the rooms and common areas, allowing guests to stay connected or work in the 24-hour business center.

  • Does the hotel have parking?

    The hotel does not offer private parking on-site; several public parking facilities are located nearby in the Southwark area. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a business center or workspaces?

    A 24-hour business center is available, as well as lounge areas for working or relaxing.

  • Is housekeeping done daily in the rooms?

    Daily housekeeping is provided in the rooms, with towel and linen changes according to the brand's standards.

  • Are airport transfers offered?

    The hotel does not offer a dedicated airport shuttle, but the concierge can assist in arranging private transfers or indicate the best public transport links. Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    A buffet breakfast is served at canteenM, with continental options, English/Irish breakfast, American breakfast, and takeaway breakfast according to customer descriptions.

  • Is breakfast included in the room rate at citizenM London Bankside?

    The buffet breakfast is chargeable and has been mentioned to be around £20 per day, with unlimited hot drinks and free for children, according to a customer review.

  • Is there a restaurant or bar in the hotel?

    The hotel has an in-house restaurant, canteenM, which serves breakfast and simple dishes, and a bar/lounge for drinks.

  • What types of dishes are served at canteenM in citizenM London Bankside?

    The canteenM menu offers simple dishes and a continuous offering, with the option to order at any time of the day.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool or dedicated spa area; it is more of an urban boutique hotel focused on design and location.

  • Is there a gym or fitness area in the hotel?

    No fitness centre is clearly mentioned on the main platforms; however, gyms are located nearby in the area. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a spa or wellness facilities?

    The hotel features comfortable common areas and lounges for relaxation, but there is no spa or sauna on site.

Activities & Leisure

  • What tourist attractions are in the immediate vicinity of citizenM London Bankside?

    Guests appreciate the proximity to Tate Modern, Borough Market, The Shard, and London Bridge, all accessible within a 10 to 15-minute walk.

  • Is it easy to reach the banks of the Thames from the hotel?

    The South Bank promenade of the Thames, with its bars, restaurants, and cultural venues, is easily accessible from the hotel.

  • Are there social spaces or a bar to relax in the evening?

    The hotel offers a bar and lively lounge areas that serve as meeting and relaxation spots for guests.

  • Does the area around the hotel offer evening activities?

    Cultural and gastronomic activities are within walking distance, including Borough Market and the theatres and galleries of Southwark and Bankside.

  • Is citizenM London Bankside more suited for tourist or business stays?

    The hotel is particularly appreciated by business travellers and city breakers for its central location and digital services.

Pets

  • Are pets allowed at citizenM London Bankside?

    The policies of citizenM establishments generally indicate that pets are not allowed, except for specific exceptions. Contact the concierge to confirm the arrangements for the day.

  • Are there rooms or floors dedicated to guests with pets?

    No mention of pet acceptance appears on the main booking platforms for this hotel, suggesting significant restrictions.

  • Are there additional fees for pets?

    To know the exact conditions and possible fees if a pet is accepted on an exceptional basis, it is best to contact the hotel directly. Contact the concierge to confirm the terms of the day.

Accessibility

  • Does the hotel have elevators to access the rooms?

    The rooms are accessible by elevator, and the hotel has elevators serving the different floors.

  • Are there rooms accessible to people with reduced mobility?

    Rooms adapted for people with reduced mobility are generally offered in citizenM hotels. Contact the concierge to confirm the terms of the day.

  • Is the area around citizenM London Bankside easily navigable for people with reduced mobility?

    The Bankside area is relatively flat, making it easier for people with specific accessibility needs to move around on foot.

Billing & Policies

  • How is the payment for the room at citizenM London Bankside made?

    Booking can be done through online platforms or directly, with payment generally required in advance or upon arrival depending on the rate conditions.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate chosen, some being non-refundable and others flexible up to a certain date. Contact the concierge to confirm the terms of the day.

  • Are there any tourist taxes to pay?

    Tourist taxes or service fees may apply depending on local regulations and the type of booking. Contact the concierge to confirm the terms of the day.

  • What are the usual price levels for a room at citizenM London Bankside?

    Room prices vary depending on the season and demand; examples indicate rates around €116 to €266 for certain dates.

  • Does citizenM London Bankside belong to the Marriott group?

    The hotel is operated under the citizenM brand and is listed in the Marriott network, while maintaining its boutique hotel identity.

Sustainability

  • Does citizenM London Bankside promote a sustainable approach?

    Sustainability is integrated into citizenM's philosophy, with efficient use of space, modern amenities, and waste reduction. Contact the concierge to confirm the arrangements for the day.

  • Why are citizenM hotels often perceived as affordable for their location?

    Compact and standardised rooms help optimise energy and resource consumption while providing good comfort.

The Concierge answers — citizenM London Bankside

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between citizenM London Bankside and Heathrow or Gatwick?

    The concierge can organise a private transfer to or from the main airports in London with a driver. Contact the concierge to confirm the arrangements for the day.

  • What is the best public transport option to reach citizenM London Bankside from London airports?

    The concierge can indicate the fastest route by tube or train from citizenM London Bankside to each airport and provide advice on transport tickets.

  • Is it possible to book a taxi or private hire vehicle for an early departure from the hotel?

    The concierge can book taxis or private hire vehicles at the desired time and provide an estimated travel time based on traffic.

  • Can you tell me where to park near citizenM London Bankside for several nights?

    The concierge can advise on the nearest public car parks and areas to avoid parking around Bankside.

  • Can you arrange a chauffeur-driven car for a tour of London departing from the hotel?

    The concierge can organise a chauffeur-driven car for the day, with a personalised itinerary including the main sights of London.

Restaurant Reservations

  • Can you recommend and book a restaurant for dinner near citizenM London Bankside?

    Reservations are made through the concierge, who can suggest a selection of restaurants at Borough Market and around Bankside according to budget and cuisine style.

  • Is it possible to book a fine dining restaurant with a view of London from the hotel?

    The concierge can arrange a dinner at a restaurant with a view of the Thames or The Shard and take into account special diets or allergies.

  • Can you find me a typical English pub within walking distance of citizenM London Bankside?

    The concierge can suggest traditional pubs and wine bars close to the hotel and make reservations if necessary.

Spa Bookings

  • Can you book a massage or spa treatment near citizenM London Bankside?

    The concierge can recommend nearby spas and wellness centres and book treatments according to your schedule.

  • Is it possible to arrange a manicure and beauty treatments during my stay?

    The concierge can direct you to beauty salons and spas offering facials, manicures, and other services, with appointment booking.

  • Can you recommend a yoga studio or gym near the hotel?

    The concierge can suggest nearby fitness centres or yoga studios and assist with booking classes or access.

Excursions & Cultural Visits

  • Can you organise a guided tour of the museums and cultural sites around Bankside?

    The concierge can arrange guided tours of the Tate Modern, Shakespeare’s Globe, and other major sites within walking distance from Bankside.

  • Is it possible to book skip-the-line tickets for the main attractions in London?

    The concierge can book skip-the-line tickets for attractions such as The Shard, London Eye, or Tower of London, subject to availability.

  • Can you find me a bus tour of London or a cruise on the Thames?

    The concierge can offer sightseeing bus tours or Thames cruises, including departures close to the hotel.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration, including flowers, treats, and possibly a bottle, depending on available options.

  • Is it possible to have a cake and decorations delivered for a birthday during the stay?

    The concierge can assist in ordering a birthday cake, balloons, and a personalised card to be delivered to the hotel.

  • Can you help me organise a marriage proposal in London starting from citizenM London Bankside?

    The concierge can assist in organising a marriage proposal, with recommendations for iconic locations near Bankside.

Shopping & Luxury Services

  • Can you recommend the best places to shop in London from Bankside?

    The concierge can indicate the best shopping areas such as Oxford Street, Covent Garden, or department stores, and suggest an itinerary from the hotel.

  • Is it possible to book a personal shopper in a London department store?

    The concierge can help arrange a personal shopper session in certain luxury department stores, subject to availability.

  • Can you recommend designer boutiques and typical markets accessible from the hotel?

    The concierge can direct guests to British designer boutiques and markets like Borough Market for local products.

Family Activities

  • What family activities can you suggest near citizenM London Bankside?

    The concierge can suggest child-friendly activities nearby, such as interactive museums, parks, and family attractions.

  • Can you prepare a child-friendly itinerary for visiting London?

    The concierge can organise a family day including visits, snack breaks, and transport, taking into account the children's ages.

Personalized Experiences

  • Is it possible to design a customised stay in London starting from citizenM London Bankside?

    The concierge can create a tailored programme around Bankside and central London based on your cultural, culinary, or nightlife interests.

  • Can you advise me on areas to avoid for accommodation in London and the appeal of Bankside?

    The concierge can recommend neighbourhoods to avoid for your profile and explain why Bankside is valued for its location and atmosphere.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits