Cheval Blanc Paris

3,0Chihiro K

28 May 2026

« I emailed the hotel shortly after checkout regarding items I had left in the room, but I never received a response. I also included this in the post-stay survey, yet there was still no follow-up or acknowledgement. What disappointed me most was the lack of communication and the absence of any proper handling or reporting process for lost property. For a hotel at this level, I found this quite surprising and disappointing. It falls short of the level of service one would expect from other luxury hotels. There were also a few other small but noticeable shortcomings. Edited) As I had been working right up until checkout, it is very clear that the items were left on the desk in the room. I was also surprised by the very generic and impersonal nature of the response I eventually received here. I later received a response to the post-stay survey 10 days afterward, but it was similarly generic and did not include any contact information for further communication or follow-up. Had this been another luxury hotel, I believe the experience and level of care would have been very different. »

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3,0Joachim Mac Donald-Thomé

27 May 2026

« I stayed at Cheval Blanc Paris in March 2026 for my 40th birthday. As a repeat guest, and given the hotel’s reputation as one of the world’s best, expectations were naturally high. At a nightly rate close to €3,000, I do not expect theatrical perfection — but I do expect precision. The stay began beautifully. Our chauffeur was waiting immediately after we stepped off the plane, check-in was smooth, and thoughtful birthday snacks were waiting in the room. My wife still says the cookies were the best she has ever had. The hotel décor is exceptional and genuinely memorable. Unfortunately, several details did not match the standard one would expect. The gym, while nice, had a treadmill placed about 20 cm from a blank wall, facing directly into it, with no mirror or visual relief. Running is repetitive enough without feeling like one is training for a very chic interrogation. Breakfast had a lovely setting with views over Paris, but service left room for improvement. We had informed the hotel in advance about our allergies, yet were immediately brought standard pastries and bread we could not eat. At this level, those details should be anticipated so the guest does not need to manage them. Some à la carte orders were also mixed up between tables. I had requested chia pudding for the next morning, which the team said they would prepare; instead, I received yogurt with dry chia seeds sprinkled on top. Technically chia was present, yes. Spiritually, pudding was not. The most disappointing issue was departure. The night before checkout, I called to confirm our flight details and arrange the included chauffeur service. The call ended clearly with “everything confirmed.” The next morning, no car was ready. Staff did scramble and arranged transport quickly, but it was not the same quality as the arrival, and the mistake caused unnecessary stress as we nearly missed our flight. After checkout, we shared this feedback privately through the hotel’s standard request. To date, we have received no reply. Mistakes can happen, even at top hotels, but true luxury is also shown in how feedback is acknowledged. I may sound a little entitled, but luxury hospitality is built on expectation. Arriving on my 40th birthday as a repeat guest, no upgrade or special gesture was offered. Of course, no guest has a right to one — but if there is ever a moment to create a little magic, a milestone birthday seems like a good candidate. Overall, Cheval Blanc Paris is beautiful and has moments of excellence, especially the arrival, design, and room touches. But for its reputation and price point, the service should feel effortless throughout. On this occasion, it felt like world-class potential, with some important details still needing to catch up. »

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