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5★ · Merano

Hôtel Castel Fragsburg

Via Fragsburg, 3, 39012 Merano BZ, Italie, Merano

4.74.7/5301 reviews · Google rating
  • Views of the mountains around Merano
  • Easy access to hiking trails
  • Relais & Châteaux house
  • Intimate atmosphere in a natural setting

Hotel 5-star in Merano, Italy, 2.6 km from Castel Trauttmansdorff, featuring mountain-view breakfast, hiking access and restaurant.

How do I get to Hotel Castel Fragsburg in Merano?

The hotel is in Merano, in a peaceful natural setting above the town, with access suited to a quiet stay.

The simplest option is to plan your arrival in advance and confirm the exact route with the concierge for your chosen transport.

Does Hotel Castel Fragsburg have a spa?

Yes, the hotel has a spa and also offers massage treatments.

The wellbeing approach is intimate and personalised, well suited after a hike or for a quiet pause during the day.

Where can you dine at Hotel Castel Fragsburg?

The hotel has several dining venues, including a fine-dining restaurant, with a strong focus on local produce.

For dinner, booking ahead is advisable, especially if you want the fine-dining table or a specific evening.

A word from the Concierge

Hôtel Castel Fragsburg through the Concierge's eyes

Hôtel Castel Fragsburg is located in Merano, Italy, amidst a soothing natural setting. This 5★ hotel is part of the Relais & Châteaux collection, ensuring quality service and a warm atmosphere. Guests appreciate its location, offering stunning views of the surrounding mountains and easy access to hiking trails.

What sets this hotel apart is its intimate ambiance and attention to detail. Visitors enjoy a refined setting, where every space is designed for comfort and relaxation. The establishment focuses on hospitality, highlighting local products and personalized service.

Before planning your stay, note that the hotel is ideal for couples and travelers seeking tranquility. The summer season is perfect for exploring the surroundings, while winter offers nearby skiing opportunities. The hotel also attracts wellness enthusiasts, thanks to its dedicated relaxation facilities.

_My tip from the Concierge:_ book a room with mountain views to fully enjoy the surrounding landscape.

Why choose Hôtel Castel Fragsburg?

Hôtel Castel Fragsburg is an exceptional address in Merano, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Views of the mountains around Merano
  • Easy access to hiking trails
  • Relais & Châteaux house
  • Intimate atmosphere in a natural setting
  • Local produce given pride of place
  • Personalised service

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the mountains

    Beginning the day at Castel Fragsburg often means settling in before the landscape. Breakfast taken in the morning light, with the mountains around Merano as a backdrop, immediately sets the tone of the stay. The appeal lies in its simplicity: a slower rhythm, carefully chosen produce, and a sense of space and calm before heading out for a walk or enjoying the hotel.

    Vue signatureIncluded in your stay
  • Hiking straight from the hotel

    One of the hotel’s most tangible privileges is its easy access to hiking trails. From the property, guests can make walking part of the stay without complex logistics, alternating gentle effort, panoramic views and a return to five-star comfort. It is an ideal way to discover Merano differently, through the rhythm of the landscape, the light and the seasons.

    NatureIncluded in your stay
  • Personalised wellbeing pause

    At Castel Fragsburg, wellbeing is less about performance than about adjustment. This experience centres on shaping a moment of relaxation according to the rhythm of the stay: after a hike, in the late afternoon, or during a day devoted to rest. It particularly suits travellers seeking relaxation in keeping with the calm, intimate atmosphere of the house.

    Bien-êtreReservation required
  • Dinner centred on local produce

    Dining is an integral part of the house experience, particularly through the emphasis placed on local produce. Dinner at Castel Fragsburg offers a culinary reading of the region, between Alpine influences and Italian sensibility, in a setting that encourages unhurried time. More than a meal, it is a way of extending the connection with the landscape and the destination.

    TableReservation required
  • Romantic stay in the heights

    With its intimate atmosphere, natural setting and personalised service, Castel Fragsburg is especially well suited to stays for two. This experience relies less on staging than on overall quality: a room with a view, a soothing rhythm, unhurried meals, moments of relaxation and walks in the surrounding area. It is a compelling option for marking time together in a discreet and refined spirit.

    CouplesReservation required
  • Merano between town and nature

    One of Castel Fragsburg’s strengths is the ease with which guests can alternate between discovering Merano and returning to calm. Part of the day may be devoted to walks in town, gardens or local ways of life, before coming back to the serenity of the castel and its open mountain views. It is especially suited to travellers who enjoy varying the pace without changing address.

    Included in your stay

Restaurants & bars

3 on-site dining venues, including 4 Michelin stars.

  • In Viaggio - Claudio Melis

    1 Michelin star

    Restaurant

    Chef: Claudio Melis
    Chef: Claudio Melis

    Highlights

    • varied selection of recipes and ingredients
    • a culinary voyage through the chef’s varied selection of recipes and ingredients
    Practical information

    The concierge’s wordBook In Viaggio for Claudio Melis’s culinary journey: one Michelin star and a varied selection of recipes and ingredients.

  • Castel fine dining

    2 Michelin stars

    Restaurant

    Chef: Gerhard Wieser
    Chef: Gerhard Wieser

    Highlights

    • International
    • red prawn tail cooked over a wood fire and served glazed, on top of a pea mixture
    Practical information

    The concierge’s wordAt Castel fine dining, trust Gerhard Wieser’s international cuisine, and don’t miss the wood-fired red prawn tail.

  • Gourmet Restaurant Prezioso

    1 Michelin star

    Restaurant

    Practical information

    The concierge’s wordFor a special evening at Fragsburg, book Prezioso: the hotel’s fine-dining table, awarded one Michelin star.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Heritage designations
bien culturel du Haut-Adige (Wikidata)

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00 to 22:30
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Via Fragsburg, 3, 39012 Merano BZ, Italie

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 301 reviews

5/5Fabian L

Wonderful Boutique Hotel with amazing views and 5 star service. We spent a long weekend there and enjoyed hiking trails, the heated pool, even the gym and the spa with 4 saunas as well. Do not miss the Michelin star…

5/5Chelsea

This hotel became one of my favorites. It’s perched on a hill, so renting a car is highly recommended. The view is incredible, and the rooms are tastefully decorated. The staff was incredibly kind and accommodating…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 40 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Chiesa di Santa CaterinaChurch

    1.8 km · 3 min by car

    Religious building located 1.7 km away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a calm break in Merano, Chiesa di Santa Caterina offers a lovely glimpse of local architecture, ideal between two walks.

  • KnottnkinoTourist attraction

    2.6 km · 4 min by car

    Knottnkino, a scenic viewpoint 2,617 meters away, providing a unique visual experience in nature.

    Practical information

    The concierge’s wordFor an open-air break, head to Knottnkino: this panoramic viewpoint at 2,617 meters suits those moments when you simply want to switch off.

  • Castel TrauttmansdorffTourist attraction

    2.6 km · 5 min by car

    Trauttmansdorff Castle, a historic castle to visit, offering panoramic views of the region.

    Practical information

    The concierge’s wordFor a peaceful break, head to Castel Trauttmansdorff: this historic castle offers lovely panoramic views over the Merano region.

  • Castel PienzenauHistoric place

    3.0 km · 5 min by car

    Castel Pienzenau, a historical site to visit, is located 3012 meters away.

    Practical information

    The concierge’s wordIf you’re in the mood for a historical break in Merano, Castel Pienzenau suits a relaxed stroll away from the hotel’s pace.

  • Azienda Vitivinicola Castello Rametz S.R.L.Historic place

    3.3 km · 6 min by car

    Azienda Vitivinicola Castello Rametz S.R.L., a winery to visit, located 3.3 km away.

    Practical information

    The concierge’s wordFor a break beyond the center, this historic winery in Merano lends itself well to a late-afternoon visit, as a couple or with friends.

  • SissiwegTourist attraction

    4.0 km · 7 min by car

    Sissiweg, a tourist trail to explore, ideal for walks in nature.

    Practical information

    The concierge’s wordFor a nature break in Merano, Sissiweg is well suited to a relaxed walk, especially if you feel like strolling without a plan.

  • WandelhalleHistoric landmark

    4.1 km · 7 min by car

    Wandelhalle, a historical landmark located 4 kilometers away, known for its architecture and tranquil atmosphere.

    Practical information

    The concierge’s wordFor a calm break outside the center, head to Wandelhalle: its architecture lends itself well to a peaceful stroll.

  • Empress Elizabeth (Sissi) MonumentTourist attraction

    4.1 km · 7 min by car

    Monument dedicated to Empress Elisabeth, located 4,069 meters away, representing a tourist site in the city.

    Practical information

    The concierge’s wordFor a short cultural break in Merano, stop by this monument dedicated to Empress Elisabeth, ideal if you enjoy historical landmarks in town.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Trauttmansdorff GärtenBotanical garden

    2.6 km · 4 min by car

    Botanical garden featuring a variety of plants and landscapes to explore.

    Practical information

    The concierge’s wordIf you’re in the mood for a green break in Merano, Trauttmansdorff Gärten is well suited to a მშვიდ stroll among varied plants and changing landscapes.

  • KränzelhofGarden

    3.6 km · 6 min by car

    Kränzelhof, a garden to explore, featuring a variety of plants and landscapes.

    Practical information

    The concierge’s wordFor a green escape in Merano, Kränzelhof is well suited to a contemplative stroll among varied plants and changing landscapes.

  • Trattoria Al Boia PartanesGarden

    4.2 km · 7 min by car

    Trattoria Al Boia Partanes, an Italian restaurant offering traditional cuisine in a pleasant setting.

    Practical information

    The concierge’s wordFor an easy, convivial break in Merano, head to Trattoria Al Boia Partanes for traditional cuisine in a pleasant setting.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Castel Fragsburg Hotel?

    Check-in is generally possible from 2 PM and check-out until 11 AM, according to information provided by several booking platforms.

  • Does the hotel have parking?

    Yes, free private parking is offered to guests with a vehicle, according to several reviews and accommodation descriptions.

  • Can I check in early?

    Early check-in is possible subject to room availability upon arrival and may involve specific conditions depending on the date.

  • Is it possible to request a late check-out at Castel Fragsburg?

    Late check-out may sometimes be granted depending on availability and the policy of the day. Contact the concierge to confirm the arrangements for the day.

  • Does the Castel Fragsburg Hotel offer contactless check-in procedures?

    Contactless check-in procedures are offered by the hotel on certain platforms, allowing for a smoother arrival.

Location & Access

  • Where is the Castel Fragsburg Hotel located in Merano?

    The hotel is situated on a private hill above Merano, at Via Fragsburg 3, in the South Tyrol region of Italy.

  • What is the distance between the Castel Fragsburg Hotel and the centre of Merano?

    The establishment is approximately 4.4 km from the centre of Merano as the crow flies, with the actual distance varying depending on the road route.

  • Is access to Castel Fragsburg convenient by car from Merano or Bolzano?

    Several reviews mention easy access by car from Merano and Bolzano, with a mountain road leading to the promontory where the hotel is located.

  • What is the distance between the hotel and the airport?

    The exact distance from the main airports varies depending on the starting point. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free and available in the hotel, including in the rooms and common areas, according to information published by booking platforms.

  • What amenities can be found in the rooms of Castel Fragsburg?

    The rooms and suites are generally equipped with a minibar, refrigerator, air conditioning, and television, according to several reviews and detailed descriptions.

  • What types of rooms and suites are offered at Castel Fragsburg?

    The hotel mainly offers suites and a few double rooms, each individually furnished in a former hunting lodge.

  • Can you book a room with a balcony or panoramic view of Merano?

    Some rooms have balconies or terraces with views of Merano and the surrounding mountains, according to guest comments.

  • Is the Castel Fragsburg Hotel a non-smoking establishment?

    The hotel is described as non-smoking in the official information, with outdoor areas available for smokers.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in a buffet style, with Italian, vegetarian, vegan, and gluten-free options, according to information from booking platforms.

  • What restaurants are available at Castel Fragsburg?

    The Orangerie restaurant serves breakfast and dinner with the option to dine outdoors, while the gourmet Prezioso offers regional gourmet cuisine by reservation.

  • What time is breakfast served at the Castel Fragsburg Hotel?

    Breakfast hours are generally indicated from 7:30 AM to 11:00 AM on certain platforms, but they may vary by season.

  • What is the gastronomic level of the restaurant at Castel Fragsburg?

    Reviews mention refined regional cuisine and elaborate menus, with some guests referring to it as a high-level restaurant recognised by gastronomic guides.

  • Does the hotel offer vegetarian or gluten-free options at the restaurant?

    Vegetarian, vegan, and gluten-free options are indicated for breakfast, and the restaurant can often accommodate special diets upon request.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an outdoor swimming pool, mentioned as a highlight by booking platforms and guest reviews.

  • What spa and wellness facilities are available at Castel Fragsburg?

    A complete spa and wellness centre is offered, including sauna, hot tub, massages, beauty services, and a fitness room, according to several descriptions.

  • Can children access the spa at Hotel Castel Fragsburg?

    The spa is open daily, with access reserved for adults, and guests under 14 years old are not admitted in the spa area.

  • What is the proximity of Hotel Castel Fragsburg to the Merano thermal baths?

    The Merano thermal baths are accessible from the hotel within a few kilometres. Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What outdoor activities are offered around Castel Fragsburg?

    Platforms indicate various activities on-site or nearby, such as hiking, cycling, horseback riding, golf within 3 km, and bike tours.

  • Does Hotel Castel Fragsburg have gardens or outdoor spaces for walking?

    The hotel is described as a luxury hideaway with a large garden and sunny terraces, conducive to relaxation and walks in the park.

  • Are there nature or agricultural experiences offered by the hotel?

    Courses related to agriculture and hiking trails are mentioned by some sites, integrated into the rural mountainous environment of the hotel.

  • Does the establishment offer guided tours or organised excursions?

    The hotel can arrange bike tours, guided hikes, or horseback outings through local providers, as indicated by several platforms.

Family & Kids

  • Is Hotel Castel Fragsburg suitable for family stays with children?

    Children stay for free in certain cases according to the platforms' conditions, and a babysitting service in the room is offered for an additional fee.

  • Does the hotel offer a babysitting or childcare service?

    A babysitting service in the room is indicated as available for an additional fee, subject to reservation and availability.

  • Are there age restrictions for access to wellness facilities?

    The spa is reserved for those over 14 years old, which limits younger guests' access to certain wellness facilities.

  • What activities are suitable for children at Castel Fragsburg?

    Nature activities such as the outdoor pool, the large garden, and walks are particularly appreciated by families according to several reviews.

Pets

  • Are pets allowed at Hôtel Castel Fragsburg?

    Pets are allowed at Hôtel Castel Fragsburg upon prior request, as indicated by the mention 'pets on request' in the accommodation information.

  • Are there any specific conditions or fees for bringing a pet?

    Pets must be announced before arrival and may incur additional fees or restrictions on access to certain areas.

  • Are all types of dogs accepted at Castel Fragsburg?

    Some sources indicate that pets are accepted on request, but the types and sizes allowed may vary.

  • Do pets have access to the hotel's restaurants and wellness areas?

    The presence of pets may be limited in the spa, restaurants, and certain common areas, in accordance with the hotel's internal rules.

Accessibility

  • Is Hôtel Castel Fragsburg suitable for people with reduced mobility?

    The descriptions do not specifically detail the facilities for people with reduced mobility. Contact the concierge to confirm the arrangements for the day.

  • Are the hotel's common areas easily accessible without stairs?

    The layout of the former hunting lodge on a hill may involve steps and elevation changes, which could affect the accessibility of certain areas.

  • Are there rooms specifically adapted for disabled guests?

    Some rooms may be more accessible than others due to the structure of the historic building. Contact the concierge to confirm the arrangements for the day.

  • Are the shuttle or transfers organised by the hotel suitable for people with reduced mobility?

    Private transfers can be adapted to the specific needs of people with disabilities upon prior request.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate booked and the booking channel, ranging from flexible conditions to non-refundable.

  • What are the average prices for a night at Castel Fragsburg?

    Prices vary according to the season, room category, and current offers. Some platforms indicate rates starting from around 350 to over 500 euros per night for two people.

  • Are there any tourist taxes to pay?

    Local tourist taxes are generally applied in the Merano area and may be added to the price of the nights.

  • Does the hotel offer special conditions or free stays for children?

    Children may sometimes stay for free depending on their age and the type of room, as indicated by some booking platforms.

  • Is Castel Fragsburg part of a luxury hotel chain or collection?

    Castel Fragsburg is part of the Relais & Châteaux network, which implies specific luxury standards in terms of service and gastronomy.

Sustainability

  • Does Castel Fragsburg undertake specific actions regarding sustainable development?

    Public information does not detail the specific environmental initiatives in place. Please contact the concierge to confirm the current practices.

  • Does the hotel promote local products or a sustainable approach in its dining?

    The location in a mountainous rural area and the agricultural courses suggest an appreciation for the local environment and traditional farming practices.

  • Do the park and garden of Castel Fragsburg play a role in the hotel's environmental approach?

    Visitors mention a large garden of 50,000 m² around the castle, which contributes to the preservation of an extensive natural space.

  • Does the establishment have an ecological label or environmental certifications?

    To find out about any ecological labels or sustainable certifications, it is best to check directly with the hotel.

The Concierge answers — Hôtel Castel Fragsburg

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the Castel Fragsburg Hotel?

    The concierge can organise a private transfer to or from the airports of Bolzano, Innsbruck or Verona, by car with a driver. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi to go to the centre of Merano or to the train station?

    The concierge can book a taxi or a vehicle with a driver for trips to the centre of Merano, the train stations or nearby tourist sites.

  • Is it possible to obtain detailed directions to drive to Castel Fragsburg?

    The concierge can advise on the best driving routes from Bolzano, Verona or Innsbruck and provide information on mountain traffic conditions.

  • Can you help me rent a car during my stay in Merano?

    The concierge can arrange car rentals of various categories, with possible delivery to the hotel depending on the availability of local providers.

  • Can transfers to the Merano thermal baths be organised from the hotel?

    The concierge can organise transfers to the Merano thermal baths or other sites in the region by private car or taxi, according to your schedule.

Restaurant Reservations

  • Can the concierge reserve a table at the Prezioso restaurant at Castel Fragsburg?

    Reservations are made directly through the concierge, who can secure a table at the Orangerie restaurant or the gourmet Prezioso, depending on availability.

  • Can you suggest and book restaurants in Merano outside of the hotel?

    The concierge can recommend and reserve gourmet or traditional restaurants in Merano and the surrounding area, tailored to your culinary preferences.

  • Is it possible to arrange a personalised menu with dietary restrictions at the hotel restaurant?

    The concierge can organise special menus, including vegetarian, vegan or gluten-free options, at the hotel restaurants, upon prior request.

Spa Bookings

  • How can I book a slot at the spa and wellness facilities of Castel Fragsburg?

    Reservations are made through the concierge, who can block a slot at the spa, sauna, jacuzzi or for access to wellness areas.

  • Can you organise a complete treatment programme over several days at the hotel spa?

    The concierge can plan a multi-day treatment programme, combining massages, body treatments and holistic rituals according to the spa's availability.

  • Is it possible to book couple spa treatments for a romantic stay?

    The concierge can check availability and book treatments for two in a double cabin or organise a romantic wellness experience.

Excursions & Cultural Visits

  • Can you organise a guided tour of Merano and its main sites?

    The concierge can arrange visits to the Merano thermal baths, the historic centre, and the main museums with a multilingual local guide.

  • Can the concierge organise an excursion to the castle associated with Princess Sissi near Merano?

    The concierge can suggest itineraries to nearby castles, including Trauttmansdorff Castle linked to Empress Sissi, with transport if necessary.

  • Can you recommend the best hotels with spa and thermal baths in Merano for a relaxing day?

    The concierge can recommend and book access to the best spa and thermal experiences in Merano, in addition to the hotel's facilities.

Special Occasions

  • Is it possible to organise a romantic surprise or a marriage proposal at Castel Fragsburg?

    The concierge can arrange room decoration, flowers, champagne, and a special dinner for an anniversary or a marriage proposal.

  • Can you organise a photographer for a shoot in the park of Castel Fragsburg?

    The concierge can coordinate a professional photo shoot in the park or terraces of the castle, with a local photographer, upon reservation.

  • Can the concierge help organise a small private ceremony or event at the castle?

    The concierge can assist in organising an intimate ceremony or private reception in the hotel's spaces, depending on possibilities and group size.

Shopping & Luxury Services

  • Can you recommend luxury boutiques and jewellers in Merano or Bolzano?

    The concierge can recommend luxury boutiques, jewellers, and department stores in the area, and arrange dedicated transport.

  • Is it possible to have a personal shopper for a day of shopping in the city?

    The concierge can offer personal shopper services in the city, in collaboration with local partners, subject to availability.

  • Can the concierge book a hairdresser or makeup service before dinner?

    The concierge can arrange external beauty services (hairdresser, makeup, manicure) in the room or in the city, through partner providers.

Family Activities

  • Can you recommend activities suitable for children in the Merano area?

    The concierge can suggest family-friendly activities, such as easy walks, farm visits, parks, or local attractions.

  • Can the concierge help me arrange a babysitting service for an evening?

    The concierge can provide information and arrange, if available, in-room childcare services through an external provider.

Personalized Experiences

  • Can you prepare a personalised itinerary for a wellness and nature weekend at Castel Fragsburg?

    The concierge can create a tailored programme combining hiking, spa, gastronomy, and cultural discoveries according to your desires and pace.

  • Is it possible to organise guided hikes or bike outings from the hotel?

    The concierge can organise guided hikes, bike outings, or horseback rides with local guides, depending on the level and the season.

  • Can the concierge assist me if I wish to live at the hotel for several months a year?

    The concierge can provide information on the conditions for a long stay and arrange services suitable for an extended residence at the hotel.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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