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5★ · Rethymno

Caramel

Adelianos Kampos 741 00, Grèce, Rethymno

4.84.8/5634 reviews · Google rating
  • Direct access to the beach
  • Boutique resort with an intimate feel
  • Villas with distinctive architecture
  • Two-bedroom split-level villas

Hotel 5-star in Rethymno, Greece, in the heart of Rethymno, featuring direct beach access, split-level villas and personalised service.

What defines Caramel, a Grecotel Boutique Resort in Rethymno?

Caramel is a seafront boutique resort with a more intimate feel than a large-scale complex.

The stay centres on personalised service, direct beach access and villas with a residential layout.

Is a boutique hotel like Caramel usually more expensive?

Rates vary with season, travel dates and the accommodation category you choose.

At Caramel, villas and the boutique format can affect the budget. The most reliable option is to check exact dates or ask the Concierge.

Is Caramel in Rethymno a good fit for families?

Yes, particularly for family trips and multi-generational stays.

The split-level two-bedroom villas offer more privacy, and direct beach access makes daily routines with children easier.

A word from the Concierge

Caramel through the Concierge's eyes

The Caramel hotel is located in Rethymno, Greece, and is part of the Grecotel group, known for its hospitality expertise. This boutique resort offers an intimate setting, perfect for luxurious vacations. Its beachfront location provides direct access to the sea, creating a unique experience for travelers. The villas feature original architecture and comfortable layouts, ideal for relaxation.

What sets the Caramel hotel apart is its personalized atmosphere. Unlike larger resorts, this property emphasizes tailored service and a more intimate ambiance. The two-bedroom villas, designed in split-level layouts, provide optimal comfort for families or groups of friends. The hotel also focuses on children’s activities, ensuring an enjoyable stay for all ages.

Before you go, note that the hotel is well-suited for couples, families, and travelers seeking tranquility. The summer season is especially popular, with pleasant weather and nearby water activities. Be sure to check availability, as the hotel can fill up quickly during peak periods.

_My tip from the Concierge: book your water activities in advance to fully enjoy your seaside stay._

Why choose Caramel?

Caramel is an exceptional address in Rethymno, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Direct access to the beach
  • Boutique resort with an intimate feel
  • Villas with distinctive architecture
  • Two-bedroom split-level villas
  • Tailored service

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Seafront awakening

    Caramel’s most natural experience is also one of its most valuable: beginning the day just moments from the shore. Thanks to direct beach access, the morning may start with a walk by the water, a quiet reading moment facing the sea, or simply a pause before the resort fully comes to life. This simplicity sets the tone for the stay and creates an effortless relationship with the coastline.

    SignatureIncluded in your stay
  • Split-level villa stay

    The two-bedroom split-level villas form an experience in their own right for travellers wishing to combine a residential feel with five-star hotel services. This layout allows daily life to be organised more naturally, offers greater privacy for families or friends travelling together, and recreates the feeling of a carefully designed holiday home without giving up daily hotel comfort.

    Idéal famillesReservation required
  • Effortless beach day

    At Caramel, the beach is not an outing but a natural extension of the stay. Guests can go early, return at midday, head back for a late-afternoon swim, and come back to their accommodation with complete ease. This freedom of movement transforms the seaside experience: less logistics, more spontaneity, and a rhythm shaped entirely by light, weather and mood.

    Included in your stay
  • Tailored water activities

    For travellers wishing to make the most of Rethymno’s coastline, arranging water-based activities can become one of the highlights of the stay. The key is to integrate them smoothly into the holiday rhythm, especially during the busier summer period. Planning ahead helps secure the most sought-after slots while preserving a sense of ease once on site.

    À anticiperReservation required
  • Family interlude by the water

    Caramel is especially well suited to multi-generational stays and holidays with children. Between direct beach access, the more intimate atmosphere of a boutique resort and accommodation designed for shared stays, family travel becomes notably smoother. Days can unfold with little effort, balancing sea time, rest and togetherness in a natural way.

    FamilleIncluded in your stay
  • Rethymno escape

    Staying at Caramel makes it easy to alternate between a seaside resort rhythm and the discovery of Rethymno. Even half a day can be enough to change scenery, explore the town, enjoy its atmosphere and then return to the calm of the seafront. This alternation between openness and retreat is one of the property’s most subtle pleasures.

    Included in your stay

Restaurants & bars

4 on-site dining venues.

  • GOURMET A LA CARTE RESTAURANT

    Restaurant

    Highlights

    • Contemporary Mediterranean Cuisine
    • Savour the catch of the day, exceptional seafood and exciting pairings in the magical setting of the Confetti pool.
    Practical information

    The concierge’s wordAt GOURMET A LA CARTE RESTAURANT, go for the catch of the day and its pairings in the elegant setting of the Confetti pool.

  • CONFETTI POOL LOUNGES

    Brasserie

    Highlights

    • Order a drink or light meal from the poolside Brasserie overlooking the Cretan Riviera.
    Practical information

    The concierge’s wordAt CONFETTI POOL LOUNGES, settle in by the pool for a drink or light meal overlooking the Cretan Riviera.

  • PANTHER RESTAURANT & LOBBY BAR

    Bar

    Highlights

    • Relax and enjoy your favourite cocktails, delicious coffees and local herbal teas at the impressive lounges and terraces.
    Practical information

    The concierge’s wordFor a laid-back moment, head to Panther Restaurant & Lobby Bar: cocktails, good coffee, and local herbal teas are best enjoyed in the lounges or on the terraces.

  • AGRECO FARM

    Restaurant

    Highlights

    • Cretan Organic Cuisine
    • Experience the beating heart of Crete, where traditions come alive and local cuisine is preserved from century-old family recipes.
    Practical information

    The concierge’s wordFor a true taste of Crete, head to AGRECO FARM: organic Cretan cuisine, living traditions, and century-old family recipes.

In the press

Distinctions & affiliations

Brand
Grecotel Hotels & Resorts

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Adelianos Kampos 741 00, Grèce

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 634 reviews

5/5Nam Truong

The Grecotel Hotel Caramel is located in Adele, very close to Rethymnon. I stayed there for two weeks years ago. At that time, the hotel had just recently opened, and the entire property was beautifully clean and very…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Creta Safari PathfindersTourist attraction

    1.4 km · 16 min walk

    Travel agency located 1367 meters away, specializing in organizing safaris and excursions in Crete.

    Practical information

    The concierge’s wordIf you feel like seeing Crete differently, this agency arranges safaris and excursions, ideal for an active break from Rethymno.

  • Graffititunnel, KunstobjektTourist attraction

    1.6 km · 19 min walk

    Tourist attraction a fifteen-minute walk away, known for its urban artworks and creative atmosphere.

    Practical information

    The concierge’s wordA 15-minute walk away, Graffititunnel offers a creative break between visits, ideal if you enjoy urban art and alternative atmospheres.

  • Ιερός Ναός Αγίου Νεκταρίου , Τσεσμές.Church

    1.6 km · 19 min walk

    Religious building located 1.5 km away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, stop by Ιερός Ναός Αγίου Νεκταρίου, Τσεσμές and get a glimpse of local architecture in Rethymno.

  • Kingdom Hall of Jehovah's WitnessesChurch

    1.8 km · 3 min by car

    Religious building an eighteen-minute walk away, a place of worship for Jehovah's Witnesses.

    Practical information

    The concierge’s wordIf you're looking for a quiet moment in Rethymno, this Jehovah's Witnesses place of worship offers a peaceful pause.

  • Church of St. PanteleimonChurch

    2.0 km · 3 min by car

    Religious building located 1959 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordIf you’re in the mood for a peaceful break, the Church of St. Panteleimon offers a lovely glimpse of local architecture in Rethymno.

  • Holy TrinityChurch

    2.1 km · 4 min by car

    Religious building located 2,144 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a quiet break in Rethymno, Holy Trinity offers a lovely glimpse of local architecture, ideal between strolls.

  • Church of St. NicholasChurch

    2.6 km · 4 min by car

    Religious building located 2,566 meters away, representing local architecture.

    Practical information

    The concierge’s wordIf you’re in the mood for a peaceful break, the Church of St. Nicholas offers a lovely glimpse of Rethymno’s local architecture.

  • Αγία ΜαρίναChurch

    2.6 km · 4 min by car

    Religious building located 2,583 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordIf you enjoy quiet breaks, Αγία Μαρίνα offers a lovely glimpse of local religious architecture on an outing beyond the center.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Athletic FieldPark

    1.8 km · 3 min by car

    Sports field in Rethymno, providing spaces for various outdoor activities.

    Practical information

    The concierge’s wordFor an active break in Rethymno, Athletic Field is well suited to some outdoor time, whether solo, as a pair, or with family.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • How does check-in work at Caramel Grecotel Boutique Resort?

    Check-in is done at the reception which is open 24/7, with personalised welcome for guests and handing over of the suite keys after the usual formalities.

  • Can I check in early?

    Rooms are generally available in the afternoon. Please contact the concierge to confirm the arrangements for the day.

  • What time do I need to check out of my room on the day of departure?

    Check-out is done at the reception. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer luggage storage before check-in or after check-out?

    It is possible to leave your luggage in the luggage storage on the day of arrival or departure to enjoy the facilities before or after your room.

Location & Access

  • Where is Caramel Grecotel Boutique Resort located in Rethymnon?

    The hotel is located on the coast of Rethymnon, in the Adelianos Kampos area, directly by the sea on a sandy beach.

  • What is the distance between the hotel and the centre of Rethymnon?

    The centre of Rethymnon is approximately 8 kilometres from the hotel, accessible by car, taxi, or local bus from the nearby stop.

  • Is the hotel well served by public transport?

    A bus stop is located about 50 metres from the hotel, allowing easy access to Rethymnon and other coastal locations.

  • How far is Caramel Grecotel Boutique Resort from the beach?

    The sandy beach is directly in front of Caramel Grecotel Boutique Resort, with immediate access from the hotel gardens.

  • What is the distance between the hotel and the airport?

    Please contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • Does the hotel have parking?

    Yes, a private parking area is available for hotel guests, allowing them to park their vehicles on-site.

  • How many rooms or suites does Caramel Grecotel Boutique Resort offer?

    The resort has approximately 69 to 70 suites, spread across several low-rise buildings, with elegantly decorated Mediterranean-inspired decor.

  • What main amenities can be found in the rooms at Caramel Grecotel?

    The suites generally feature television, air conditioning, safe, full bathroom and Wi-Fi connection, with high-end decor.

  • Does the hotel offer rooms with sea or beach views?

    Some suites offer sea views or close access to the beach, depending on the category booked. Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel, including in common areas and rooms, with no additional charge indicated by the main travel intermediaries.

  • What reception services are offered at Caramel Grecotel Boutique Resort?

    The reception is open 24/7, providing luggage service, tourist information and assistance with various bookings.

  • What additional services are available on-site (room service, laundry, shop)?

    The hotel offers room service, a shop, a mini-market and laundry service, some with additional charges depending on the service.

  • Is there a medical service available for hotel guests?

    A medical service is accessible through the hotel if needed, generally upon request and with additional fees.

  • Are transfers to the airport offered?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet form at the main restaurant, with a varied selection of products and beverages to suit different tastes.

  • How many restaurants are available within Caramel Grecotel Boutique Resort?

    The hotel has a main buffet restaurant for breakfast and dinner, as well as two à la carte restaurants offering Mediterranean cuisine.

  • Does the hotel offer half-board or full-board options?

    A half-board option is offered, including a buffet breakfast and buffet or à la carte dinner, sometimes with a credit for the à la carte restaurant.

  • Are there bars or lounges to have a drink in the hotel?

    The resort has two bars, including a lobby bar, offering cocktails, coffee, and refreshments throughout the day and evening.

  • Can meals or breakfast be ordered to the room?

    The Caramel Grecotel Boutique Resort offers room service, including the option to order breakfast in the room for an additional charge.

Spa & Wellness

  • Does the hotel have a pool?

    The hotel has a main outdoor pool, surrounded by terraces with sun loungers and umbrellas, close to the bars and relaxation areas.

  • Are sun loungers and pool towels provided by the hotel?

    Sun loungers and umbrellas are provided free of charge at the pool and on the beach, with a towel service for guests.

  • Does the hotel have a spa with sauna, hammam, or fitness room?

    Contact the concierge to confirm the arrangements for the day.

  • Is the overall atmosphere of the hotel more lively or focused on calm and relaxation?

    The atmosphere of the resort is calm and relaxing, suitable for unwinding, with possibly soft musical entertainment in the evening such as jazz concerts.

Activities & Leisure

  • What activities are offered for children at the Caramel Grecotel Boutique Resort?

    The hotel offers a comprehensive kids' club, appreciated by families, with supervised activities for younger guests according to customer feedback.

  • Are there evening entertainment or activities organised by the hotel?

    Light entertainment, particularly musical in the evening, may be offered, without a noisy club atmosphere according to traveller reviews.

  • What beach activities are possible from the Caramel hotel?

    The beach offers the possibility of spotting turtles and enjoying swimming, with a natural setting appreciated by guests.

  • Does the hotel facilitate access to excursions and cultural visits in Crete?

    The seaside location and proximity to Rethymnon allow for easy organisation of cultural excursions and city outings.

Family & Kids

  • Is the hotel suitable for family stays with children?

    The Caramel Grecotel Boutique Resort is often described as family-friendly, featuring a kids' club, sandy beach, and a welcoming atmosphere.

  • Are there special rooms or suites for families at the Caramel Grecotel?

    Family rooms and suites are available, offering extra space and bedding for multiple guests.

  • At what age can children participate in the mini-club?

    The kids' club welcomes younger guests with a variety of activities. Please contact the concierge to confirm the day's arrangements.

  • What feedback do families have about the Caramel Grecotel Boutique Resort?

    Customer reviews mention that children particularly enjoy the club and the pool, making it a pleasant option for family holidays.

Pets

  • Are pets allowed at Caramel?

    Please contact the concierge to confirm the day's arrangements.

  • Are there specific services for pets (bowls, beds)?

    Please contact the concierge to confirm the day's arrangements.

  • Does the hotel charge an extra fee for pets?

    Please contact the concierge to confirm the day's arrangements.

Accessibility

  • Does the hotel have rooms suitable for people with reduced mobility?

    Please contact the concierge to confirm the day's arrangements.

  • Are there lifts to access the rooms in the different buildings?

    The buildings are limited to three floors and equipped with two lifts, facilitating access to the suites and common areas.

  • Are the common areas (restaurant, pool, beach) easily accessible by wheelchair?

    Contact the concierge to confirm the arrangements for the day.

  • Is the staff available to assist people with special needs?

    Customer reviews indicate a high level of service with attentive and personalised staff, which can assist people with specific needs.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the booking channel and the type of rate chosen. Contact the concierge to confirm the arrangements for the day.

  • Are there any tourist taxes to pay?

    In Greece, a tourist tax is payable upon arrival at the accommodation in cash, and its amount depends on the number of stars of the hotel.

  • How are the prices of the Caramel Grecotel Boutique Resort perceived?

    Prices at the Caramel Grecotel Boutique Resort are considered rather high, in line with its luxury positioning and the quality of services.

  • What are the general reviews from customers about the Caramel hotel in Crete?

    Reviews mention excellent service quality, highly appreciated food, and a calm environment, contributing to the overall value for money.

  • What payment methods are accepted to settle the stay at Caramel Grecotel?

    Payment methods (cash, cards, deposits) vary depending on the travel agent or direct booking. Contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the hotel have a certification related to sustainable development?

    The Caramel Grecotel Boutique Resort is presented with a sustainability approach, including a sustainability certification for certain environmental practices.

  • What environmental actions are highlighted by Caramel Grecotel Boutique Resort?

    The resort highlights respect for the natural environment, particularly the beach and the presence of turtles, which involves careful management of the environment.

  • Does the hotel offer initiatives to reduce energy or water consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Are waste sorting options or single-use plastic reduction measures implemented in the hotel?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Caramel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to Caramel Grecotel Boutique Resort?

    The concierge can organise a private transfer or taxi between Heraklion or Chania airport and the Caramel Grecotel Boutique Resort, with personalised welcome according to your flight schedule.

  • Is it possible to rent a car delivered to the Caramel hotel for the entire duration of the stay?

    The concierge can book a rental car delivered directly to the hotel, with appropriate insurance and a child seat upon request.

  • Can the concierge help me use the local buses from the stop near the hotel?

    The concierge can provide local bus schedules, indicate the stop located about 50 metres away, and suggest the most convenient route to Rethymno or nearby villages.

  • Can you plan my return transfer to the airport from the Caramel?

    It is recommended to contact the concierge to arrange a return transfer to the airport, taking into account your flight time and travel duration.

  • Is it possible to book a private driver for day trips from the hotel?

    The concierge can book a private driver for customised trips, for example to Rethymno, Chania or Heraklion, with waiting on site if necessary.

Restaurant Reservations

  • How can I book a table in the à la carte restaurants of the Caramel Grecotel Boutique Resort?

    Reservations are made through the concierge for the hotel's à la carte restaurants, with the option to choose a specific time slot and a table on the terrace subject to availability.

  • Can you book me a traditional restaurant in Rethymno for the evening?

    The concierge can recommend and reserve gourmet restaurants in Rethymno or the surrounding area, taking into account your culinary preferences and budget.

  • Is it possible to plan a special romantic dinner during my stay at the Caramel?

    The concierge can organise a personalised romantic dinner, with special decoration, tailored menu, and service on the beach or near the pool depending on available options.

  • Can the concierge inform the restaurant of my specific dietary restrictions?

    Reservations are made through the concierge to accommodate dietary requirements, such as vegetarian, gluten-free, or lactose-free, in the hotel's restaurants.

  • Can you recommend and book a child-friendly restaurant near the hotel?

    The concierge can suggest local family-friendly restaurants, with children's menus and high chairs, and handle the reservation confirmation.

Spa Bookings

  • How can a massage or wellness treatment be booked during my stay at Caramel?

    Reservations are made through the concierge for massages, body treatments, or wellness sessions offered within the complex or at a partner spa.

  • Can a spa package be arranged for a couple on their honeymoon?

    The concierge can organise a spa package for two, including massages and synchronised treatments, tailored for couples on a romantic getaway.

  • Can the concierge help me choose the best time for my spa treatments?

    The concierge can advise on the best time slots based on your daily activities and adapt to your flight or excursion schedules.

Excursions & Cultural Visits

  • Can a guided tour of the old town of Rethymno be organised from the Caramel hotel?

    The concierge can arrange an excursion to the historic centre of Rethymno, including a French-speaking guide, transfers, and free time in the old town.

  • Is it possible to plan cultural excursions to the main sites of Crete?

    The concierge can book excursions to major sites in Crete, such as Knossos or the Samaria Gorge, with transport and a guide according to your preferences.

  • Can you help me book a boat trip from the Rethymno area?

    The concierge can organise a boat trip, including swimming and exploring coves, which can potentially be privatised for a small group.

Special Occasions

  • Is it possible to organise a birthday surprise in my suite at Caramel?

    The concierge can prepare a surprise in the room for a birthday, including cake, flowers, decorations, and a personalised message according to your instructions.

  • Can you help me organise a marriage proposal at the Caramel Grecotel Boutique Resort?

    The concierge can assist in organising a romantic marriage proposal, on the beach or near the pool, with discreet staging.

  • Can the concierge prepare a wedding anniversary celebration at the hotel?

    The concierge can coordinate arrangements to celebrate a wedding anniversary, including a special dinner, flowers, and potentially live music depending on availability.

Shopping & Luxury Services

  • Can you advise me on luxury shopping in Rethymno during my stay?

    The concierge can direct you to the best boutiques in Rethymno for luxury shopping, jewellery, or high-end local products, and arrange transportation.

  • Is it possible to benefit from a personal shopper service departing from the Caramel hotel?

    The concierge can arrange a personal shopper or boutique accompaniment, depending on the services available locally.

Family Activities

  • Can the concierge inform me about the children's club activities to plan our days?

    The concierge can provide information about the children's club, suggest suitable activities, and organise your children's participation according to their age.

  • Can you recommend family activities accessible from the Caramel Grecotel Boutique Resort?

    The concierge can suggest nearby family outings, such as suitable beaches, small villages, or parks, and organise the necessary transfers.

Personalized Experiences

  • Is it possible to create a personalised itinerary to explore the Rethymno region?

    The concierge can create a tailored programme combining beaches, gastronomy, culture, and relaxation, taking into account the duration of your stay and your preferences.

  • Can you arrange a private photo session within the resort or on the beach?

    The concierge can organise a professional photo session within the hotel premises or on the beach to keep a memory of your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits