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5★ · Lucerne

Bürgenstock Hotel & Alpine Spa

Lucerne

4.64.6/54,723 reviews · Google rating

Hotel 5-star in Lucerne, Switzerland, in the heart of Lucerne, featuring Alpine Spa, panoramic resort arrival and breakfast overlooking the lake.

How do you get up to Bürgenstock Hotel & Alpine Spa from Lucerne?

Arrival is part of the stay: you gradually leave Lucerne behind and make your way up to the heights of Bürgenstock.

The best route depends on your starting point and the season. The Concierge can advise on the smoothest access for your dates.

Is Bürgenstock Hotel & Alpine Spa primarily a spa hotel?

Yes, the spa is a central part of the experience, alongside the accommodation, restaurants and relaxation areas.

The stay is shaped by calm, landscape and unhurried time. It is best to allow several hours if you want to make proper use of the spa.

Is Bürgenstock Hotel & Alpine Spa worth it for a peaceful stay near Lucerne?

It particularly suits couples and travellers looking for peace, with an elevated setting above Lake Lucerne.

Its appeal lies in the balance of views, spa time, on-site dining and unhurried walks. In summer, the area is well suited to outings and trails.

A word from the Concierge

Bürgenstock Hotel & Alpine Spa through the Concierge's eyes

Bürgenstock Hotel & Alpine Spa is located in Lucerne, Switzerland, overlooking Lake Lucerne. This five-star hotel provides a serene alpine setting, ideal for relaxation. The area is known for its picturesque landscapes and outdoor activities. The hotel stands out with its elegant atmosphere and attentive service, offering a luxury experience in a stunning natural environment. Guests enjoy the quality of the facilities and the focus on details. Visitors can take advantage of a modern spa, fine dining restaurants, and relaxing spaces. Before your visit, note that this hotel is particularly suitable for couples and travelers seeking tranquility. The summer season is perfect for exploring hiking trails, while winter offers opportunities for winter sports. Public transport makes it easy to access the city of Lucerne and nearby attractions. _My tip from the Concierge:_ book in advance to ensure your access to spa facilities, especially during peak season.

Why choose Bürgenstock Hotel & Alpine Spa?

Bürgenstock Hotel & Alpine Spa is an exceptional address in Lucerne, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Panoramic arrival at the resort

    The experience begins before check-in. Reaching Bürgenstock means gradually leaving Lucerne’s rhythm behind and ascending to a promontory where Lake Lucerne opens out in full. The approach is part of the stay: it prepares the eye, establishes calm and gives the resort its true dimension as a destination.

    SignatureReservation required
  • Morning over the lake and breakfast in the heights

    Breakfast overlooking the lake is one of the most quietly memorable pleasures at the Bürgenstock Hotel & Alpine Spa. Morning light, sharply defined relief and the relative silence of the early hours give the moment an almost suspended quality. Simple in appearance, yet central to the memory of the stay.

    Included in your stay
  • A restorative pause at the Alpine Spa

    Devoting several hours to the spa reveals the deeper logic of the place. Here, wellbeing is not limited to a treatment or a facility; it belongs to a continuous relationship between water, light, altitude and landscape. Ideally, one arrives without a tight schedule and lets the body find its own rhythm.

    Bien-êtreReservation required
  • A contemplative walk in the heights

    Bürgenstock is especially suited to unhurried walks with no sporting ambition, simply to experience the relief, the air and the shifting perspectives over the lake. It suits travellers seeking less performance than a balance between movement and contemplation in a distinctly legible Swiss landscape.

    Included in your stay
  • Dinner with a horizon

    As evening falls, dining takes on a different tone. Light softens, the lake darkens and the resort regains a very particular intimacy. Booking dinner on site allows the experience to continue without interruption, within that rare continuity between landscape, architecture and hospitality.

    Reservation required
  • A Lucerne interlude followed by a return to calm

    One of the stay’s privileges lies in the ability to alternate between city and retreat. A half-day in Lucerne for the quays, historic streets or a cultural stop, followed by a return to the heights of Bürgenstock: this movement between measured animation and the resort’s quiet gives the trip real depth.

    LucerneReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
1900 (Wikidata)
Heritage designations
Site suisse digne de protection (Wikidata)

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 12:00
Check-out
Until 16:00

Cancellation

Bookings are cancellable without penalty within 48 hours of being made if your booking is made at least 10 days before your scheduled check-in date.

Free cancellation up to 48 hours before arrival

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.6 / 5 · 4,723 reviews

3/5김영록

Dear Bürgenstock Hotel Team, Hello, we are the guests who stayed from May 26 to May 27 (Heritage alpine deluxe) First of all, thank you very much for the warm welcome for our honeymoon. We truly appreciated the…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in and check out?

    Check-in is from 15:00 and check-out is until 12:00. A late check-out may sometimes be offered depending on availability; please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    The hotel offers check-in from 15:00. For early check-in, please contact the concierge to confirm the arrangements for the day.

  • Until what time can we leave the room?

    Check-out is until 12:00. A departure after this time depends on occupancy; please contact the concierge to confirm the arrangements for the day.

  • Can we arrive earlier than the official check-in time?

    Early check-in is not guaranteed and depends on room availability. Please contact the concierge to confirm the day's arrangements.

  • Are airport transfers offered?

    Airport transfer services are not detailed in the provided sources. Please contact the concierge to confirm the day's arrangements.

Location & Access

  • Where is the Bürgenstock Hotel & Alpine Spa located?

    The hotel is located in Obbürgen, above Lake Lucerne, in the canton of Nidwalden. It is situated on the site of the Bürgenstock Resort Lake Lucerne.

  • How do I get to the hotel from the centre of Lucerne?

    Access to Lucerne is by boat and funicular from the shore, with a connection to the resort. The exact journey depends on the starting point; please contact the concierge to confirm the arrangements for the day.

  • What is the distance between the hotel and the airport?

    The distance to the airport is not indicated in the provided sources. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel have a view of Lake Lucerne?

    The resort is built 450 metres above Lake Lucerne and offers panoramic views of the lake and the Alps. The location is described as idyllic and very scenic.

  • How to reach the hotel without a car?

    Access to the resort is via boat and funicular, which is the iconic route to the hotel. Exact schedules vary depending on the chosen transport.

Rooms & Amenities

  • Do the rooms offer a panoramic view of the lake?

    The rooms and suites feature large panoramic windows with views of the lake or mountains. The hotel has 211 rooms.

  • What types of rooms can we book?

    The establishment offers several categories, including double rooms, suites, chalets, and triple rooms. The exact choice depends on availability at the time of booking.

  • Is Wi-Fi available in the hotel?

    The hotel is equipped with Wi-Fi, as expected for a 5-star establishment of this level. The exact access arrangements may vary by room; please contact the concierge to confirm the arrangements for the day.

  • Are the rooms modern and well-equipped?

    The rooms and suites focus on design and panoramic views. Specific in-room amenities are not detailed in the provided sources.

  • How many rooms does the hotel have?

    The resort includes 211 rooms according to Switzerland Tourism. Available categories vary between rooms, suites, chalets, and triples.

  • Do the rooms have a minibar and a coffee machine?

    The rooms feature designer furniture and large panoramic windows. Specific amenities such as a coffee machine or minibar are not detailed in the provided sources.

Included Services

  • What services are available on site?

    The hotel offers several services included or available on site, including a spa, fitness centre, swimming pool, and several restaurants. Some services may incur an additional charge depending on the activity.

  • Are the spa and gym accessible to guests?

    The resort includes a 10,000 m² spa with several pools, as well as a fitness centre. Exact access may depend on the type of stay or booking.

  • Is there a free shuttle to Lucerne?

    A free boat shuttle service to and from Lucerne is announced for hotel guests. Timings and boarding points should be confirmed for the day of the stay.

  • What is included in the stay?

    The hotel has a spa, a pool, and several restaurants. The exact wellness activities included according to the rate should be confirmed at the time of booking.

Dining

  • How many restaurants are there at the hotel?

    The resort has several gourmet restaurants and bars. Sources mention 4 restaurants on Booking and 7 restaurants plus 3 bars and lounges on Switzerland Tourism.

  • What type of breakfast is offered?

    Breakfast is offered on-site; the exact type is not detailed in the provided sources. Contact the concierge to confirm the arrangements for the day.

  • Can we dine on a terrace with a view?

    The hotel has restaurants with terraces and varied cuisines, including gourmet tables of the resort. Menus and timings vary according to the chosen restaurant.

  • What are the restaurants in the hotel?

    The resort has several restaurants, including Parisa, Ritzcoffier, Taverne, and Spices according to Booking. Service hours vary by establishment.

Spa & Wellness

  • Does the hotel have a pool?

    The Bürgenstock Alpine Spa spans 10,000 m² and includes 5 pools. The establishment notably has an indoor pool and outdoor pools with lake views.

  • What are the opening hours of the spa?

    The spa opens from 8:00 AM to 8:00 PM. Family and photo times, called Splash’n’Flash, are announced from 9:00 AM to 12:00 PM and from 5:00 PM to 7:00 PM.

  • What wellness treatments and facilities are available?

    The spa offers saunas, relaxation rooms, and wellness treatments. Massages and other beauty services are also mentioned in the resort's offerings.

  • Is the spa large and comprehensive?

    The spa features several pools, saunas, and a relaxation area. Additional treatments and facilities are available depending on the daily offer.

  • Are the pools open all day?

    The resort announces pools, but detailed access hours are not included in the provided sources. Please contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • What activities can be done around the hotel?

    The hotel offers leisure activities such as hiking, cycling, tennis, mini-golf, horseback riding, and golf nearby. The resort also organises evening entertainment and bike tours.

  • Are there cultural activities on-site?

    Temporary art galleries are among the activities at the resort. Tours or classes about local culture are also offered depending on availability.

  • What sports activities are offered?

    The resort offers activities such as hiking, cycling, tennis, and local excursions. Some activities are subject to additional fees.

Family & Kids

  • Is the hotel suitable for families with children?

    The resort is suitable for family stays and offers a children's club, a playground, and suitable activities. Some activities may be subject to availability or additional charges.

  • Is there a children's club?

    A children's club is mentioned among the resort's services. The hours and age access should be verified with the establishment.

  • Can we book a room for three people or more?

    Family rooms or configurations suitable for groups are possible depending on the category booked. Exact availability varies by period.

  • Are there activities for children on site?

    The resort is advertised as family-friendly and offers activities for children. The exact services vary depending on the season and ongoing entertainment.

Pets

  • Are pets allowed at Bürgenstock Hotel & Alpine Spa?

    Pets are allowed at Bürgenstock Hotel & Alpine Spa according to the establishment's conditions. Exact terms, including any fees, should be confirmed before arrival.

  • Are there restrictions for dogs or cats?

    The policy regarding the size or number of pets is not specified in the provided sources. Contact the concierge to confirm the terms of the day.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    The provided sources do not detail accessibility features in the rooms or common areas. Contact the concierge to confirm the terms of the day.

  • Are there elevators and adapted rooms?

    Elevators are present at the resort, but specific accessibility arrangements are not detailed. Contact the concierge to confirm the terms of the day.

  • Are the common areas wheelchair accessible?

    The sources do not specify wheelchair access to the restaurants, spa, and outdoor areas. Contact the concierge to confirm the terms of the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the sales conditions applied at the time of booking. The exact policy should be checked on the chosen rate.

  • Are there any tourist taxes to pay?

    The provided sources do not detail the applicable tourist taxes. Contact the concierge to confirm the terms of the day.

  • Does the hotel have parking?

    Parking is available at the hotel. Access conditions and any fees should be confirmed at the time of booking.

Sustainability

  • Does the hotel have an ecological certification?

    The establishment mentions a commitment to being a large alpine resort, but no environmental certification is specified in the provided sources. Please contact the concierge to confirm the current details.

  • Does the hotel implement practices to reduce plastic or waste?

    No detailed sustainability measures are confirmed in the provided sources. Please contact the concierge to confirm the current details.

  • Do the restaurants prioritise local or organic products?

    No specific information about local or organic products is provided in the sources. Please contact the concierge to confirm the current details.

  • Does the hotel offer low environmental impact transfers?

    The sources indicate a transfer service and a boat shuttle to Lucerne, but no details about a carbon policy are provided. Please contact the concierge to confirm the current details.

The Concierge answers — Bürgenstock Hotel & Alpine Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the hotel?

    The concierge can organise a private transfer from Zurich or Basel airport, as well as coordinate boat and funicular access to the resort. It is recommended to confirm the timings and the pick-up point.

  • Is it possible to book a private driver for our travels in Lucerne?

    Reservations are made through the concierge for a private driver with a vehicle suitable for the number of passengers and luggage. Availability varies according to the schedule and season.

  • Can a transfer with a child seat be arranged?

    The concierge can coordinate transport with a child seat if the service is available at the time of booking. It is recommended to specify the child's age and the desired timing.

  • What is the easiest way to reach the hotel from Lucerne?

    The concierge can book a taxi, a chauffeur-driven car, or a combined boat and funicular trip depending on your arrival time. It is recommended to confirm availability the day before.

Restaurant Reservations

  • Can you book a table at a gourmet restaurant in the resort?

    The concierge can reserve a table at one of the resort's restaurants according to your cuisine preferences and timing. Gourmet establishments often have high demand in the evening.

  • Is it possible to organise a tasting dinner for a special occasion?

    Reservations are made with the concierge for tasting menus, subject to availability. It is advisable to specify allergies, dietary restrictions, and the special occasion.

  • Can you recommend the best restaurant with a view of the lake?

    The concierge can suggest slots for brunch, lunch on the terrace, or dinner with a view. Exact timings depend on the restaurant and the requested day.

  • Can you check the vegetarian or gluten-free options in the restaurants?

    The concierge can check children's menus, vegetarian options, or gluten-free choices before confirming the table. Special requests should be communicated at the time of booking.

Spa Bookings

  • Can you book a massage for two people?

    The concierge can reserve spa treatments, massages, and wellness slots according to availability. Peak hours fill up quickly.

  • Is it possible to privatise a spa area?

    Reservations are made with the concierge for private access or a couple's treatment when the offer is available. It is recommended to book in advance for weekends and holiday periods.

  • Can you book a facial treatment at the spa?

    The concierge can check the availability of facial, body treatments, or signature rituals and block the desired slot. Some services require prior confirmation from the practitioner.

Excursions & Cultural Visits

  • Can you organise a half-day excursion in Lucerne?

    The concierge can organise an excursion in Lucerne, including a boat trip on the lake, a visit to the historic centre, or Mount Bürgenstock. The programmes are tailored according to the available duration.

  • Can you book a private guide to visit the area?

    The concierge can recommend and book a private tour with a French-speaking guide, subject to local availability. It is advisable to specify the desired theme, such as history, architecture, or art.

  • Is it possible to organise a cruise on the lake from the hotel?

    The concierge can coordinate a boat trip on Lake Lucerne, subject to the season and schedules. Crossings and cruises vary according to weather conditions and the operator.

Special Occasions

  • Can you prepare a romantic gesture in the room?

    The concierge can prepare a surprise in the room with flowers, champagne, or personalised decoration. It is recommended to specify the date, time, and any dietary restrictions.

  • Can you organise a cake and decorations for a birthday?

    Celebration requests are organised through the concierge for a birthday, honeymoon, or vow renewal. The exact content depends on the options available at the time of the request.

  • Can you help organise a marriage proposal?

    The concierge can coordinate a photographer, a bouquet, or a private setting for a marriage proposal. It is advisable to plan the details in advance to secure the ideal time slot.

Shopping & Luxury Services

  • Can you organise a luxury shopping session in Lucerne?

    The concierge can direct guests to luxury boutiques in Lucerne and arrange a personalised shopping service. The availability of advisors depends on the opening hours of the stores.

  • Can you assist with a quick laundry service?

    The concierge can provide a connection to a laundry or alteration service depending on the available providers. The turnaround times vary according to the type of garment and the time of drop-off.

Family Activities

  • What activities can you recommend for children?

    The concierge can recommend activities suitable for children, such as a nature outing, a boat tour, or an educational visit. The programme is chosen based on the children's ages.

  • Can you arrange childcare during dinner?

    The concierge can assist in organising a babysitting service if a provider is available. It is recommended to make the request as early as possible.

  • Can you suggest a family outing around the lake?

    The concierge can propose outdoor activities suitable for families, with simple routes and limited duration. Suggestions take into account the weather and walking level.

Personalized Experiences

  • Can you create a tailored programme for our stay?

    The concierge can design a customised programme including spa, gastronomy, boat trips, and private tours. Preferences, schedules, and budgets help refine the proposal.

  • Is it possible to book an exclusive experience for two people?

    Reservations are made through the concierge for a wellness experience, a romantic moment, or an exclusive activity. It is helpful to specify the desired style and duration.

  • Can you coordinate multiple services at the same time for a surprise?

    The concierge can organise a surprise or a special request by coordinating multiple services from the resort. The more detailed the request, the more precise the organisation can be.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits