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5★ · Santiago

W Santiago

Isidora Goyenechea 3000, 7550653 Las Condes, Región Metropolitana, Chili, Santiago

4.64.6/57,157 reviews · Google rating
  • Contemporary W address
  • In one of Santiago’s lively districts
  • Chic yet relaxed atmosphere
  • Social spaces designed for connection

Hotel 5-star in Santiago, Chile, in the heart of Santiago, featuring 24-hour concierge, bar, air conditioning and multilingual staff.

Where is W Santiago located in the city?

W Santiago is in Santiago, in a lively district that suits an urban stay combining meetings, evenings out and free time.

The concierge can arrange transport and map out a nearby itinerary on foot or with organised transfers, depending on your plans.

How much does a night at W Santiago cost?

Rates vary with your dates, room category and overall demand.

For an accurate budget, check your stay dates or ask the Concierge which option best fits your plans.

Does W Santiago have restaurants and places for drinks?

Yes. The hotel has a restaurant, a bar, a lounge and breakfast service.

These spaces work well for dining in or for an early-evening drink before heading out into the neighbourhood.

A word from the Concierge

W Santiago through the Concierge's eyes

Located in Santiago, Chile, W Santiago is a 5★ hotel that attracts travelers seeking comfort and style. Nestled in a lively area, this modern establishment stands out for its dynamic ambiance and high-end services. The W brand is known for its contemporary approach, blending luxury and creativity, making it a popular choice for both business and leisure stays.

W Santiago is distinguished by Travel + Leisure World's Best Awards 2025, a mark of quality and satisfaction. The overall atmosphere of the hotel is both chic and relaxed, providing an ideal setting to unwind after a day of exploring the city. Common areas are designed to encourage interaction, while the rooms offer a comfortable and stylish retreat.

Before you go, note that this hotel suits couples as well as business travelers. Its proximity to local attractions makes it an ideal starting point for exploring Santiago. Be sure to check for seasonal events that could enhance your stay.

_My tip from the Concierge:_ book in advance to secure the best rates on rooms and services.

Why choose W Santiago?

W Santiago is an exceptional address in Santiago, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Contemporary W address
  • In one of Santiago’s lively districts
  • Chic yet relaxed atmosphere
  • Social spaces designed for connection
  • Recognised by Travel + Leisure in 2025

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed on request.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Isidora Goyenechea 3000, 7550653 Las Condes, Región Metropolitana, Chili

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 7,157 reviews

2/5Sergio Gomez

I chose this hotel expecting the level of comfort, service, and attention to detail associated with a five-star property. Unfortunately, my experience has fallen well short of those expectations. To be fair, the staff…

5/5Melissa & Jamie

W Santiago was a fantastic experience. The combination of great food, a lively atmosphere with the DJ playing and stunning views of the Andes made it feel like much more than just a meal. A stylish venue with a great…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Sky CostaneraTourist attraction

    839 m · 10 min walk

    Sky Costanera, a scenic viewpoint offering a view of the city of Santiago.

    Practical information

    The concierge’s wordTo take in Santiago at a glance, treat yourself to a break at Sky Costanera and enjoy its panoramic view over the city.

  • KidZania SantiagoTourist attraction

    2.5 km · 4 min by car

    Amusement park in Santiago, featuring fun and educational activities for children.

    Practical information

    The concierge’s wordIf you're traveling with family, KidZania Santiago offers a playful, educational break designed to keep children happily engaged for a few hours.

  • Teatro Nescafé de las ArtesPerforming arts

    2.6 km · 5 min by car

    Performance arts theater located 2,627 meters away, featuring a diverse range of stage productions.

    Practical information

    The concierge’s wordFor a cultural break in Santiago, this performance venue works well for an evening centered on the performing arts and a varied program.

  • Araucano ParkTourist attraction

    2.7 km · 5 min by car

    Urban park located 2,742 meters away, providing a green space to relax and enjoy nature in the city.

    Practical information

    The concierge’s wordWhen you need a green break in the city, Araucano Park offers a simple setting to unwind and enjoy nature.

  • Plaza Patricio Aylwin AzócarTourist attraction

    3.2 km · 6 min by car

    Urban park located 3.2 km away, providing a green space to relax and enjoy nature in the city.

    Practical information

    The concierge’s wordFor a green break away from the city's pace, Plaza Patricio Aylwin Azócar offers a simple moment to unwind in the heart of town.

  • National ZooZoo

    3.8 km · 7 min by car

    Zoo located 3.8 km away, featuring a variety of animals and wildlife exhibits.

    Practical information

    The concierge’s wordIf you want a nature break in Santiago, the National Zoo works well for a daytime outing, especially if you're traveling with family.

  • La ChasconaMuseum

    3.8 km · 7 min by car

    Museum located 3.8 kilometers away, dedicated to the work of Pablo Neruda and his artistic universe.

    Practical information

    The concierge’s wordFor a cultural break in Santiago, head to La Chascona if you feel like immersing yourself in Pablo Neruda’s work and artistic world.

  • Estación Pío Nono Funicular Santiago by TuristikTourist attraction

    3.9 km · 7 min by car

    Tourist attraction located 3,904 meters away, providing a unique funicular experience in Santiago.

    Practical information

    The concierge’s wordFor a different kind of break in Santiago, head to Estación Pío Nono if you're in the mood for a funicular ride and a pause from the city's pace.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Japanese GardenGarden

    1.5 km · 17 min walk

    Garden in Santiago, providing a space for relaxation and greenery in an urban setting.

    Practical information

    The concierge’s wordFor a green city break, Japanese Garden offers a calm, restful moment, ideal between appointments or after a busy day.

  • Bicentennial ParkPark

    1.7 km · 3 min by car

    Park in Santiago, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Santiago, head to Bicentennial Park when you feel like slowing down, unwinding, and enjoying nature.

  • Santiago Metropolitan ParkPark

    3.4 km · 6 min by car

    Santiago Metropolitan Park, a green space suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in Santiago, this metropolitan park is well suited to a relaxed stroll or some downtime outdoors.

  • Plaza BaquedanoPark

    4.2 km · 7 min by car

    Park located in Santiago, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Santiago, Plaza Baquedano works well for a simple moment to unwind, whether alone or between appointments.

  • Parque BustamantePark

    4.2 km · 7 min by car

    Park in Santiago, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between plans, Parque Bustamante gives you a simple moment to breathe and enjoy nature in the city.

  • Parque del RecuerdoPark

    4.7 km · 8 min by car

    Park featuring a cemetery, providing a space for reflection and remembrance.

    Practical information

    The concierge’s wordIf you're looking for a quiet pause in Santiago, Parque del Recuerdo offers a setting of reflection and remembrance, ideal for a silent walk.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Costanera CenterShopping mall

    865 m · 10 min walk

    Shopping mall in Santiago, featuring a variety of stores and services.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Is the W Hotel a luxury hotel?

    W Santiago is a luxury 5-star hotel belonging to the W Hotels brand of the Marriott group, positioned in the high-end design and lifestyle segment.

  • Can I check in early?

    Early check-in is possible subject to availability, with possible additional fees; the 24-hour reception can advise on the day of your arrival.

  • Are airport transfers offered?

    The hotel offers a shuttle service or can arrange transfers to the airport upon request, usually for a fee.

  • What are the check-in and check-out times at W Santiago?

    Check-in generally starts from 3 PM and check-out is around 12 PM; the reception may offer late check-out depending on availability and conditions.

Location & Access

  • In which neighbourhood is W Santiago located?

    The hotel is located in the El Golf neighbourhood, within the Las Condes municipality, a chic business and residential area of Santiago, Chile.

  • What city is Santiago?

    Santiago is the capital of Chile, located in the metropolitan region in the centre of the country.

  • Santiago is the capital of which country?

    Santiago is the capital of Chile, a South American country whose official language is Spanish.

  • What is the chic neighbourhood of Santiago?

    The El Golf neighbourhood and more broadly Las Condes are considered chic and affluent areas of Santiago, with offices, restaurants, and high-end shops.

  • What is the nationality of Santiago?

    The inhabitants of Santiago are Chilean; the majority nationality is Chilean nationality.

  • Does the hotel have parking?

    The W Santiago offers on-site parking, usually at a charge, for hotel guests.

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 25 to 30 kilometres from Arturo Merino Benítez International Airport, depending on the chosen route.

  • What is the exact address of W Santiago in Santiago, Chile?

    The hotel is located at 3000 Isidora Goyenechea, in the Las Condes district, in Santiago, Chile.

  • Is W Santiago well located for visiting the different districts of Santiago?

    The El Golf area is well served by taxis, public transport and main roads, making access to other districts of Santiago relatively easy.

  • How to get to W Santiago from Santiago airport?

    From the airport, W Santiago is accessible by taxi, private transfer or shuttle; the journey usually takes 30 to 45 minutes depending on traffic.

Billing & Policies

  • Why is the W Hotel so expensive?

    The hotel applies rates consistent with its 5-star classification, its location in El Golf, its restaurants, rooftop, outdoor pool, and luxury services.

  • What is the standard of living in Santiago, Chile?

    The hotel benefits from a hotel-restaurant and bars, making it suitable for a clientele seeking a higher standard of living than the city average.

  • What is the hotel's cancellation policy?

    What is the hotel's cancellation policy? The cancellation conditions vary according to the rate and the booking date; they are specified at the time of booking and on your confirmation.

  • Are there any local taxes to pay?

    Are there any local taxes to pay? Local taxes may be added to the rate, particularly for Chilean residents; the details appear on the confirmation and final invoice.

  • What payment methods are accepted at W Santiago?

    Payment can generally be made by international credit card and sometimes in cash; a security authorisation may be requested upon arrival.

  • Does W Santiago participate in a loyalty programme like Marriott Bonvoy?

    W Santiago is part of the Marriott Bonvoy programme, allowing you to earn and use points according to the programme's terms.

Rooms & Amenities

  • What happened to the W Hotels?

    W Santiago is a hotel of the W Hotels chain, integrated into the Marriott group, which continues to operate under this brand in Santiago.

  • What types of rooms are available at W Santiago?

    The hotel offers different types of rooms and suites, some with views of the city or the mountains, contemporary decor and king or double beds.

  • What amenities can be found in the rooms at W Santiago?

    The rooms are equipped with at least a flat-screen TV, minibar, safe, air conditioning, desk and private bathroom with shower or bathtub.

  • Do the rooms at W Santiago offer a view of the city or the mountains?

    Some rooms and suites offer panoramic views of Santiago or the mountains; the views depend on the category booked and the floor.

Activities & Leisure

  • What are the things to do in Santiago?

    Around the hotel, guests can explore the El Golf, Providencia neighbourhoods and the historic centre, visit museums, parks, markets, vineyards, and enjoy the San Cristóbal cable car.

  • What leisure activities can be enjoyed at the W Santiago and nearby?

    Main activities in and around the hotel include rooftop pool, restaurants, bars, shopping, and exploring nearby neighbourhoods such as El Golf and Providencia.

  • Is the W Santiago well located for shopping and nightlife?

    The hotel is within walking distance of many shops, restaurants, and shopping centres in Las Condes and El Golf, accessible on foot or a short taxi ride.

Included Services

  • How much does a coffee cost in Chile?

    Prices for consumption in the city, such as a coffee, vary depending on the neighbourhood and establishment; contact the concierge for updated information during your stay.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel; it is free for Marriott Bonvoy members and in certain common areas.

  • What are the main services and amenities offered by W Santiago?

    W Santiago features a fitness centre or gym, a rooftop outdoor pool, restaurants, bars and meeting spaces.

  • Does the W Santiago offer room service for meals?

    Room service is available to order meals and drinks in the room, according to a defined menu and hours.

Dining

  • What type of breakfast is offered?

    The W Santiago serves a buffet breakfast in its main restaurant, with a variety of hot and cold dishes; usual hours are approximately from 6:30 AM to 10:30 AM.

  • How many restaurants and bars are there at the W Santiago?

    The hotel has at least two restaurants on-site and several bars, including a rooftop bar known for its views and cocktails.

  • What is the most renowned restaurant at the W Santiago?

    The Osaka restaurant, which is Peruvian-Asian, is one of the hotel's flagship restaurants, highly regarded in the city.

  • What types of drinks and snacks are offered in the bars at the W Santiago?

    The bars and rooftop of the hotel serve cocktails, Chilean wines, beers, and a selection of snacks or light dishes.

Pets

  • Are pets allowed at W Santiago?

    The hotel is pet-friendly and accepts pets, with conditions and possibly additional fees per room.

  • What are the pet services and conditions at W Santiago?

    Pets are allowed at W Santiago, with a specific policy and possibly fees per night and per pet.

Spa & Wellness

  • Does the hotel have a pool?

    The W Santiago has an outdoor pool on the rooftop, with a terrace and city views.

  • Is there a gym or fitness centre at the W Santiago?

    A fitness centre is accessible to guests, generally open every day, with cardio and weight training equipment.

  • What wellness facilities does the W Santiago offer?

    Wellness facilities include an outdoor rooftop pool, a fitness centre, and, depending on the season, dedicated spaces for treatments and massages.

  • Can massages or spa treatments be booked at the W Santiago?

    Treatments and massages may be offered on-site or through partners; it is recommended to book in advance. Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is the W Santiago suitable for a family stay with children?

    Rooms can accommodate families; extra beds or cots are available upon request, depending on the room category and availability.

  • What child services are offered at W Santiago (baby cots, high chairs, children's menus)?

    Services such as high chairs in the restaurant and possibly children's menu options may be available; it is advisable to check at the time of booking.

  • Are there family or connecting rooms at W Santiago?

    The hotel may offer connecting rooms or family-friendly configurations, depending on availability at the time of your stay.

Accessibility

  • Is W Santiago accessible for people with reduced mobility?

    The establishment has rooms and common areas with accessible features; detailed information is available upon request from the hotel.

  • What accessibility features are available at W Santiago?

    Features such as elevators, some adapted bathrooms, and step-free pathways are provided to facilitate access for disabled individuals.

  • How can I obtain detailed information about an accessible room at W Santiago?

    For precise information about an accessible room (dimensions, adapted showers, grab bars), it is recommended to contact the hotel before booking.

Sustainability

  • Does W Santiago implement sustainability initiatives?

    The hotel communicates its sustainability commitments through the Marriott platform, including actions on energy, water, and waste, as well as certain responsible practices.

  • What types of environmental actions are undertaken by W Santiago?

    Initiatives for waste reduction, water and energy conservation are mentioned by the group; current details can be obtained directly from the hotel.

  • Does the W Santiago have sustainability certifications or labels?

    Participation in sustainability programmes or environmental certifications is managed at the Marriott brand level; the hotel can provide specific information upon request.

The Concierge answers — W Santiago

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Santiago airport and the W Santiago at my arrival time?

    The concierge can organise a private transfer by car or van between Arturo Merino Benítez airport and the hotel, depending on your flight schedule and the number of people. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver at disposal for a few hours from the W Santiago?

    The concierge can book a driver at your disposal for several hours or for the day to explore Santiago or for your business appointments. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me use the metro and public transport in Santiago from the hotel?

    The concierge can indicate the nearest metro stations, recommend safe routes, and assist in purchasing transport tickets suitable for your stay. Contact the concierge to confirm the arrangements for the day.

  • Can you book a trusted taxi for my city trips from the W Santiago?

    The concierge can book trusted taxis or ride-hailing services for your evening outings or business trips to and from the hotel.

  • Can the concierge organise a transfer from the W Santiago to a bus or train station?

    The concierge can organise a transfer to the main bus or train stations in Santiago, depending on your destination and departure time.

Restaurant Reservations

  • Can you book a table at the Osaka restaurant in the W Santiago for dinner?

    The concierge can reserve a table at Osaka or in other hotel restaurants according to availability and your preferred times.

  • Can the concierge suggest and book high-end restaurants near the hotel?

    The concierge can recommend and reserve fine dining restaurants in the El Golf, Las Condes, or Providencia areas, tailored to your budget and cuisine style.

  • Is it possible to organise a romantic dinner with a view of Santiago through the concierge?

    The concierge can arrange a romantic dinner with a view, either on the rooftop of the W Santiago or at another panoramic venue in the city, subject to availability.

  • Can you help me find and book a restaurant with vegetarian or gluten-free options?

    The concierge can indicate restaurants suitable for vegetarian, vegan, or gluten-free diets and make the necessary reservations while specifying your dietary restrictions.

  • Can the concierge organise an evening with several trendy bars and restaurants around the W Santiago?

    The concierge can organise a tour of trendy bars and restaurants in the El Golf area and surroundings, coordinating reservations and transport if needed.

Spa Bookings

  • How can a massage or wellness treatment be booked at W Santiago?

    Reservations for treatments, massages, and access to the hotel's wellness facilities are made through the concierge, subject to availability on the day. Contact the concierge to confirm the arrangements for the day.

  • Can a spa appointment be booked at the end of the day after my meetings?

    The concierge can arrange a spa slot at the end of the day after your visits or appointments and coordinate with the spa's schedule to minimise waiting time.

  • Is it possible to book a couples' spa treatment at W Santiago?

    The concierge can offer duo packages or shared wellness experiences, depending on the availability at the hotel's spa. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can a private guided tour of Santiago be organised departing from W Santiago?

    The concierge can arrange a private guided tour of the main districts of Santiago, including the historic centre, Bellas Artes, or Bellavista, according to your wishes.

  • Can the concierge organise a vineyard tour around Santiago with departure from the hotel?

    The concierge can book day trips to the vineyards of the Maipo, Casablanca, or Colchagua valleys, with transport included from the hotel.

  • Is it possible to organise a day trip to Valparaíso from W Santiago?

    The concierge can suggest and book excursions to Valparaíso and Viña del Mar, including transport and a local guide according to your programme preferences.

  • Can you recommend museums and cultural sites not to be missed in Santiago?

    The concierge can recommend museums, galleries, and cultural sites to visit, and assist in booking guided tours or skip-the-line tickets when available.

Special Occasions

  • Can the concierge prepare a romantic decoration in my room for a wedding anniversary?

    The concierge can organise a romantic room decoration with flowers, petals, music, and possibly a bottle of wine or champagne, according to your wishes.

  • Can you help me organise a marriage proposal at W Santiago?

    The concierge can assist in organising a marriage proposal on the rooftop, at the restaurant, or in the room, coordinating the setup and timings with the hotel team.

  • Is it possible to have a birthday cake or flowers delivered to my room?

    The concierge can order a personalised cake, flowers, or a gift and have them delivered to your room or the restaurant to celebrate a birthday.

Shopping & Luxury Services

  • Can the concierge recommend the best shopping centres and luxury boutiques near the W Santiago?

    The concierge can recommend high-end shopping centres and luxury boutiques nearby, and arrange transportation if necessary, particularly in the El Golf and Las Condes areas.

  • Is it possible to book a personal shopper in Santiago through the hotel concierge?

    The concierge can connect guests with personal shopper or stylist services at certain boutiques or shopping centres, subject to availability.

Family Activities

  • Can you suggest child-friendly activities to do from the W Santiago?

    The concierge can suggest child-friendly activities such as parks, interactive museums, or cable cars, and arrange round-trip transportation from the hotel.

Personalized Experiences

  • Can the concierge organise a customised food or wine tour from the W Santiago?

    The concierge can organise a private culinary tour including markets, tastings of Chilean wines, and selected restaurants, departing from the hotel.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits