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5★ · Hermanus

The Marine

1 Marine Dr, Hermanus, 7200, Afrique du Sud, Hermanus

4.74.7/5197 reviews · Google rating
  • Oceanfront setting in Hermanus
  • Member of Small Luxury Hotels of the World
  • Ocean views throughout the hotel
  • Close to local attractions

Hotel 5-star in Hermanus, South Africa, in the heart of Hermanus, featuring ocean views, Small Luxury Hotels of the World membership and lounges.

Is The Marine Hermanus set by the sea?

Yes. The Marine is in Hermanus, directly facing the ocean.

It works well as a base for sea views and coastal walks straight from the hotel.

What room types should you choose at The Marine Hermanus?

If the view matters most, choose an ocean-view room.

To compare categories against your dates and stay style, the Concierge can guide you.

What can you see on foot around The Marine in Hermanus?

The Whale Museum, Gearing’s Point and the Old Harbour Museum are all easy to reach on foot from the hotel.

For ocean views and an easy car-free outing, the coastal walk is the simplest option.

A word from the Concierge

The Marine through the Concierge's eyes

The Marine hotel is located in Hermanus, South Africa, facing the ocean. This 5★ is a member of Small Luxury Hotels of the World. It offers an elegant and relaxing atmosphere, ideal for travelers seeking tranquility. The town is known for its spectacular coastal landscapes and marine wildlife. Visitors can enjoy the serene ambiance while being close to local attractions. What sets The Marine apart is its refined atmosphere and attentive service. The hotel features comfortable common areas, perfect for unwinding after a day of exploration. Ocean views add a special touch to every stay. Before you go, know that this hotel suits different types of travelers. Whether you are a couple, on a business trip, or with family, you will find services tailored to your needs. The summer season is particularly pleasant, with mild temperatures and outdoor activities. _My tip from the Concierge:_ book an ocean view room to fully enjoy the coastal scenery.

Why choose The Marine?

The Marine is an exceptional address in Hermanus, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Oceanfront setting in Hermanus
  • Member of Small Luxury Hotels of the World
  • Ocean views throughout the hotel
  • Close to local attractions
  • Peaceful setting for a restful stay

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the ocean

    At The Marine, the day begins with the light settling over the water. This experience highlights one of the hotel’s clearest strengths: its direct relationship with the coastline. For a first morning in Hermanus, few rituals feel more fitting than breakfast taken in calm surroundings, with the ocean as the horizon and a clear sense of easing into the destination’s rhythm.

    IncontournableIncluded in your stay
  • Ocean-view room stay

    Choosing an ocean-view room turns the stay into an experience fully rooted in Hermanus. The landscape is no longer something outside the hotel; it accompanies waking, quiet pauses and the return to the room at day’s end. It is the option to favour for travellers who want to experience what is most distinctive about the property in the most direct way.

    Notre conseilReservation required
  • Coastal walk from the hotel

    One of the most natural pleasures of staying in Hermanus is setting out on foot along the coast and returning afterwards to the comfort of the hotel. This simple experience captures the spirit of The Marine: an elegant base placed close to the landscape itself. Ideal in the morning or late afternoon, the walk allows guests to discover the town at their own pace, without a rigid programme.

    Included in your stay
  • Lounge pause with sea views

    Between outings, The Marine gives renewed importance to in-between moments. Settling into a comfortable lounge, reading for a while, looking out to sea or simply letting time pass is very much part of the stay. This experience will especially appeal to travellers seeking not a succession of activities, but the quality of an atmosphere and the rare feeling of truly slowing down.

    Slow travelIncluded in your stay
  • Tailored concierge guidance for Hermanus

    With a 24-hour concierge, the stay can be adjusted with precision according to the mood of the moment. The value is not purely logistical: it lies in shaping a coherent rhythm between local discovery and time to unwind. Recommendations, practical advice and help structuring the key moments of the stay allow guests to experience Hermanus with greater ease and fluidity.

    Reservation required
  • End of day facing the open sea

    At The Marine, late afternoon has a particular quality, as the light softens and the ocean once again takes centre stage. Returning to the hotel after exploring Hermanus, sitting out towards the open sea and letting the day close slowly becomes one of the property’s most memorable experiences. It is a simple and fitting way to enjoy the calm for which the hotel is valued.

    Moment signatureIncluded in your stay

Restaurants & bars

2 on-site dining venues.

  • The Pavilion

    Restaurant

    Highlights

    • fresh, seasonal ingredients shine
    Practical information

    The concierge’s wordAt The Pavilion, go for something seasonal: here, fresh ingredients are truly at their best.

  • The Sun Lounge & Bar

    Bar

    Highlights

    • Light fare, South African wines
    • a sanctuary to unwind and savor life’s pleasures
    Practical information

    The concierge’s wordFor an easygoing break, head to The Sun Lounge & Bar for light fare, South African wines, and a true moment to unwind.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Cancellation

Cancellation/prepayment policies vary by room type and provider.

Pets

Pets are welcome at no extra charge.

The hotel allows pets on request, making it a convenient option for those traveling with furry companions. However, be mindful of potential additional charges.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 1 Marine Dr, Hermanus, 7200, Afrique du Sud

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 197 reviews

5/5sujeeth subramaniam

It was our best experience staying at the hotel. The staff were friendly. Food was nice. I suggest you all to try once.

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • The Potting Shed Accommodation - Guest HouseTourist attraction

    434 m · 5 min walk

    Guest house five minutes' walk away, providing a pleasant setting for a relaxing stay.

    Practical information

    The concierge’s wordA 5-minute walk away, The Potting Shed Accommodation - Guest House makes a pleasant stop if you're after a relaxing setting close by.

  • Whale MuseumMuseum

    774 m · 9 min walk

    Museum a nine-minute walk away, dedicated to the history and conservation of whales.

    Practical information

    The concierge’s wordA 9-minute walk away, the Whale Museum offers a calm break to better understand whale history and conservation in Hermanus.

  • Gearing's PointTourist attraction

    822 m · 10 min walk

    Gearing's Point, a tourist attraction 822 meters away, provides a panoramic view of the ocean and surrounding landscapes.

    Practical information

    The concierge’s wordFor an ocean-facing break, head to Gearing’s Point when the light is soft; the panoramic views suit a calm moment well.

  • Old Harbour MuseumMuseum

    851 m · 10 min walk

    Museum 851 meters away, showcasing the maritime history of the area.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break, this museum traces the region’s maritime history, ideal for getting a better feel for Hermanus’s coastal spirit.

  • Hermanus Cliff Path Biodiversity WalkTourist attraction

    1.3 km · 16 min walk

    Hiking trail 1.3 km away, offering beautiful views of the coastline and local biodiversity.

    Practical information

    The concierge’s wordPerfect for an active break in Hermanus: this 1.3 km trail combines coastal views with a look at the local biodiversity.

  • Hermanus New HarbourTourist attraction

    1.5 km · 18 min walk

    Hermanus New Harbour, a tourist attraction 1.5 km away, offering ocean views and marine-related activities.

    Practical information

    The concierge’s wordFor a sea-breeze break, head to Hermanus New Harbour for ocean views and an atmosphere shaped by sea-related activities.

  • Southern Right ChartersTourist attraction

    1.6 km · 19 min walk

    Tour agency 1.5 km away, specializing in whale watching excursions.

    Practical information

    The concierge’s wordIf you’re after an ocean-focused break in Hermanus, Southern Right Charters is well suited to a whale-watching outing.

  • Rotary Way Hermanus LookoutTourist attraction

    1.6 km · 19 min walk

    Lookout point 1.5 km away, providing panoramic views of the town and the ocean.

    Practical information

    The concierge’s wordFor a wide-angle break over Hermanus, head to this lookout when you want to take in the town and ocean in one glance.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Fernkloof Nature ReservePark

    4.2 km · 7 min by car

    Nature reserve featuring hiking trails and rich biodiversity, located near Hermanus.

    Practical information

    The concierge’s wordPerfect for a nature break near Hermanus: come here for an easy walk and to enjoy varied scenery and rich biodiversity.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Hermanus Country MarketMarket

    1.9 km · 3 min by car

    Local market 1.8 km away, offering a variety of fresh and artisanal products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Marine Hermanus?

    Check-in usually takes place in the afternoon and check-out in the morning. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Yes, free private parking is offered to guests, with guarded and enclosed parking according to some reviews.

  • Can I check in early?

    Early check-in may be possible depending on the hotel's occupancy and must be requested in advance.

  • Can I benefit from a late check-out at The Marine Hermanus?

    A late check-out may be granted depending on availability and is often offered as a benefit, subject to confirmation at reception.

  • Are airport transfers offered?

    Shuttle or private car transfers to the airport are available for an additional fee through the hotel or its partners.

Location & Access

  • Where exactly is The Marine Hermanus located in the city?

    The Marine is located in Hermanus City Centre, directly on Marine Drive, overlooking Walker Bay and along the famous cliff path.

  • Is The Marine Hermanus by the beach?

    Yes, The Marine Hermanus is beachfront, on the cliffs overlooking Walker Bay, with direct access to the cliff path and the coast.

  • What is the distance between the hotel and the airport?

    From Cape Town International Airport, Hermanus is approximately 100 to 120 km by road, which is about 1.5 to 2 hours' drive.

  • How do I get to The Marine Hermanus from Cape Town by car?

    The hotel is easily accessible by car from Cape Town via the N2 and R43, with free parking upon arrival.

  • Is The Marine Hermanus close to the city centre and shops?

    The Marine Hermanus is within walking distance of shops, restaurants, and the city centre, while being quiet on the beachfront.

Rooms & Amenities

  • Are the rooms at The Marine Hermanus non-smoking?

    The rooms and suites are non-smoking, with some offering sea views and others overlooking the patio or the city.

  • What types of rooms are at The Marine Hermanus?

    The hotel offers several categories of rooms, including classic rooms, luxury rooms, and suites with sea or interior views.

  • What amenities are found in the rooms at The Marine Hermanus?

    Rooms generally feature an en-suite bathroom, television, minibar, safe, and air conditioning or heating.

  • Can I book a room with a sea view at The Marine?

    Rooms with direct views of Walker Bay are available, often sought after for whale watching from the bed.

  • Does the hotel offer family or connecting rooms?

    Connecting or family-friendly rooms may be offered, subject to availability and prior request.

Included Services

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge in the hotel and in the rooms, according to hotel partner information.

  • What services are included in the room rate at The Marine Hermanus?

    Daily housekeeping, access to common areas, the pool, and certain facilities are generally included in the room rate.

  • Are there additional charges for parking or Wi-Fi at The Marine?

    Parking, Wi-Fi, and access to common areas are generally offered at no extra charge to guests.

  • Does The Marine Hermanus offer laundry service for guests?

    A laundry and dry cleaning service is available, charged separately according to the items entrusted.

  • Can I order meals through room service at The Marine?

    Room service is available during certain times of the day for drinks and dishes from the hotel's restaurants.

Dining

  • What type of breakfast is offered?

    A continental breakfast is offered, often in buffet form with à la carte options at the Pavilion restaurant.

  • How many restaurants and bars are available at The Marine Hermanus?

    The Marine Hermanus has the Pavilion restaurant and a lounge for tea or drinks, offering local cuisine and views of Walker Bay.

  • Can the hotel offer vegetarian or gluten-free menus?

    Adapted menu options, such as vegetarian or gluten-free, can be offered at the restaurant upon prior request.

  • What does the Pavilion restaurant at the Marine Hotel Hermanus offer?

    The Pavilion restaurant offers local and seasonal cuisine for breakfast and dinner, with sea views.

  • Is there a lounge for tea or aperitifs at The Marine Hermanus?

    Tea or snack service is available in the Sun Lounge, appreciated for its views and relaxed atmosphere.

Spa & Wellness

  • Does The Marine Hermanus spa offer treatments and massages?

    A Carchele Beauty Spa is located in the hotel, offering massages, facials, and other wellness treatments.

  • Is access to the spa and pool included for staying guests?

    Access to the spa and pool is reserved for hotel guests, with certain treatments available by reservation and at an additional cost.

  • Does the hotel have a pool?

    An outdoor pool is available at the hotel, sometimes temporarily closed for renovations depending on the season.

  • Are there stay packages that include treatments at the Marine Hermanus spa?

    Packages combining accommodation and spa treatments may be offered through the hotel or partner deals, depending on the season.

  • What types of treatments are available at Carchele Beauty Spa?

    The spa offers various treatments, including individual or couples massages, facials, and beauty treatments, by appointment.

Activities & Leisure

  • Is it worth visiting Hermanus?

    Hermanus is renowned for land-based whale watching and the beauty of Walker Bay, making it a highly regarded destination.

  • What outdoor activities can I do around The Marine Hermanus?

    The Marine offers direct access to the cliff path for walking along the coast and enjoying the bay as well as whale watching in season.

  • Where is the best place to see whales in Hermanus?

    Whale watching trips are available by boat or from the cliffs of Walker Bay, often organised from Hermanus.

  • What leisure facilities are available at The Marine Hermanus?

    The hotel offers a pool, a spa, a lounge, and proximity to shops, restaurants, and coastal paths for varied leisure activities.

  • Can I arrange excursions from The Marine to the vineyards or Cape Town?

    Excursions to the Hemel-en-Aarde vineyards, Cape Agulhas, or Cape Town can be arranged through local providers.

Family & Kids

  • Is The Marine Hermanus suitable for a family stay with children?

    Family-friendly rooms and services are available, with the possibility of extra beds or interconnecting rooms upon request.

  • Does the hotel provide baby cots or infant equipment?

    Baby cots can be provided upon request, subject to availability, at no charge or for a fee depending on the policy in place.

  • What activities are suitable for children near The Marine Hermanus?

    Family activities such as walks on the cliff path, beach visits, and marine wildlife watching are easily accessible from the hotel.

  • Are there special family offers at The Marine Hermanus?

    Certain offers allow for family accommodation with adjusted rates, depending on the season and available promotions.

Pets

  • Are pets allowed at The Marine?

    Pets are generally not allowed in this hotel, except for any specific arrangements that need to be confirmed.

  • Can I stay at The Marine Hermanus with my dog?

    Dogs are usually not allowed in the rooms, but exceptions may exist for assistance dogs, to be confirmed with the hotel.

  • Does the hotel accept assistance dogs at The Marine Hermanus?

    In special circumstances, such as assistance animals, prior written confirmation from the hotel is required.

Accessibility

  • Does The Marine Hermanus have accessible rooms for people with reduced mobility?

    The hotel may offer some ground floor rooms and facilities to aid access, such as lifts and ramps.

  • Are the hotel’s common areas easily accessible by wheelchair?

    Ramps or lifts serve the main floors of the hotel, facilitating movement for people with reduced mobility.

  • How can I obtain details of the accessibility features offered by The Marine?

    Information on accessibility features, such as adapted showers, can be provided upon request prior to booking.

  • Does the hotel have bathrooms adapted for disabled guests?

    Some bathrooms may have walk-in showers and grab bars, to be requested at the time of booking.

Billing & Policies

  • What is the hotel’s cancellation policy?

    The hotel has varying cancellation conditions depending on the rate type, with flexible or non-refundable policies.

  • Are there any local taxes to pay?

    Rates generally include national taxes, while any additional local fees may apply depending on the services.

  • What payment methods are accepted at The Marine Hermanus?

    Payment is made by major credit card or sometimes in cash, depending on the rate conditions and the booking partner.

  • How do room prices at The Marine Hermanus change with the season?

    Rates may vary according to the whale season, room category, and offers, with updated pricing communicated by the hotel and its partners.

  • Can I change my reservation at The Marine Hermanus without any fees?

    In case of date changes, the conditions depend on the chosen rate and must be managed through the hotel or the booking site.

Sustainability

  • How old is the Marine Hotel Hermanus?

    The Marine is a historic establishment, open for several decades, often described as the 'grand dame' of Hermanus.

  • Does The Marine Hermanus engage in actions related to marine wildlife protection?

    The hotel highlights its coastal environment and responsible whale watching, raising awareness for the protection of Walker Bay.

  • What environmental measures are implemented at The Marine Hotel Hermanus?

    Some practices may include reducing plastics, saving water, and waste management, in line with its privileged natural location.

  • How does The Marine contribute to sustainable tourism in Hermanus?

    The hotel participates in promoting sustainable tourism in Hermanus, particularly through whale watching mainly from land.

  • What makes the Maritime Hotel unique?

    The Marine stands out for its spectacular location on the cliffs, its membership in Small Luxury Hotels of the World, and its whale watching offerings from certain rooms.

The Concierge answers — The Marine

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between The Marine Hermanus and Cape Town airport?

    The concierge can organise private transfers between The Marine and Cape Town airport or other airports in the region, with a vehicle suited to your needs and schedule.

  • Is it possible to book a chauffeur for a day trip from The Marine?

    The concierge can book a chauffeur for day trips to Cape Town, the Wine Route, or Cape Agulhas, with a return to the hotel in the evening.

  • Can the concierge help me organise taxis or shuttles in Hermanus?

    The concierge can advise on local shuttle or taxi options and arrange bookings for your travel within Hermanus and its surroundings.

  • Can you arrange a car rental delivered to The Marine Hermanus?

    The concierge can assist with car rental delivered directly to The Marine Hermanus, subject to the availability of partner agencies.

  • Can the concierge adjust transfers to my international flight schedule?

    It is recommended to contact the concierge to coordinate transfer times with your international flights to minimise waiting times.

Restaurant Reservations

  • Can you reserve a table at the Pavilion restaurant of The Marine Hermanus?

    Reservations are made through the concierge for the hotel's Pavilion restaurant, especially for dinner services with views of Walker Bay.

  • Can the concierge book me a seafood restaurant in Hermanus?

    The concierge can recommend and reserve seafood restaurants near the Windsor Hotel Hermanus and the waterfront, according to your preferences.

  • Is it possible to plan a personalised romantic dinner at The Marine?

    The concierge can organise a romantic dinner with a personalised menu within The Marine or at a partner restaurant in the city.

  • Can you book me a restaurant with a whale view in Hermanus?

    Reservations are made through the concierge for restaurants offering whale views along the cliff path, depending on the seasons and availability.

  • Can the concierge handle special menu requests at the hotel restaurant?

    The concierge can assist with specific menu requests, such as vegetarian, vegan, or gluten-free, at the hotel restaurant.

Spa Bookings

  • Can you book a massage at the Carchele Beauty Spa at The Marine Hermanus?

    Reservations are made through the concierge for treatments at the Carchele Beauty Spa at The Marine Hermanus, including massages and facials.

  • Is it possible to arrange a couples' spa treatment at The Marine?

    The concierge can organise duo treatments for couples at the hotel spa, subject to availability.

  • Can the concierge help me choose a spa package at The Marine Hermanus?

    The concierge can advise on the various spa packages available and make a reservation suited to the duration of your stay.

  • Should spa treatments be booked in advance during whale season?

    It is recommended to contact the concierge in advance for spa slots during peak times, especially weekends and the high whale watching season.

Excursions & Cultural Visits

  • Can you organise a whale watching excursion from The Marine Hermanus?

    The concierge can arrange whale watching trips by boat or from the cliffs of Walker Bay, with specialised guides.

  • Is it possible to book a guided tour of Hermanus from the hotel?

    The concierge can book a guided tour of Hermanus including the cliff path, the old harbour, and local art galleries.

  • Can the concierge organise a wine tour from The Marine?

    The concierge can suggest excursions to the vineyards of the Hemel-en-Aarde valley with tastings and transport included.

  • Can you organise a day trip from The Marine to Cape Town?

    The concierge can assist in planning a day trip to Cape Town or the Cape of Good Hope with a driver and a personalised cultural itinerary.

Special Occasions

  • Is it possible to arrange a personalised marriage proposal at The Marine?

    The concierge can prepare a romantic room decoration with flowers, champagne, and petals for anniversaries or marriage proposals.

  • Can the concierge organise a birthday with cake and decorations at the hotel?

    The concierge can coordinate birthdays, personalised cakes, and discreet entertainment in the hotel spaces.

  • Can you help me organise a private photo shoot at The Marine Hermanus?

    The concierge can assist with professional photo shoots in and around the hotel, including on the cliffs overlooking Walker Bay.

Shopping & Luxury Services

  • Can the concierge recommend luxury shops and galleries in Hermanus?

    The concierge can recommend high-end boutiques, art galleries, and local workshops in Hermanus and arrange tailored visits.

Family Activities

  • Can you suggest family activities around The Marine Hermanus?

    The concierge can propose child-friendly activities, such as walks on the cliff path, beach outings, and visits to the town centre of Hermanus.

Personalized Experiences

  • Is it possible to design a completely personalised stay at The Marine Hermanus?

    The concierge can create a bespoke programme combining spa treatments, whale watching, gourmet dining, and vineyard tours according to your preferences.

  • Can you organise a private picnic with a sea view in Hermanus?

    The concierge can organise a private picnic on the cliffs or at a nearby natural site, subject to weather conditions and permissions.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits