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5★ · Andorre

The Blackpine Hotel

Plaça Coprínceps, 4, AD700 Escaldes-Engordany, Andorre, Andorre

5.05.0/5241 reviews · Google rating
  • Set within Andorra’s mountain scenery
  • Member of Small Luxury Hotels of the World
  • Easy access to outdoor activities
  • Peaceful setting after a day of exploring

Hotel 5-star in Andorre, in the heart of Andorre, featuring Small Luxury Hotels of the World membership, mountain setting and peaceful atmosphere.

What budget should you expect for a room at The Blackpine Hotel in Andorra?

Rates vary depending on the season, your dates and the room category selected.

For a mountain stay, it is best to check availability for your travel period or ask the Concierge for precise guidance.

Is The Blackpine Hotel well located for exploring Andorra?

Yes. The hotel gives easy access to local attractions and outdoor activities while keeping a peaceful setting.

On foot, you also have a few nearby sights for a cultural break between outings.

What dining options are available at The Blackpine Hotel?

The hotel has three dining venues, a bar and breakfast service.

You will find different styles, from contemporary cuisine and traditional cooking to a creative table awarded one Michelin star.

A word from the Concierge

The Blackpine Hotel through the Concierge's eyes

Located in Andorra, The Blackpine Hotel is a 5★ hotel that perfectly blends into the surrounding mountainous landscapes. As a member of Small Luxury Hotels of the World, it offers a unique experience for travelers seeking comfort and refinement. The location allows easy access to local attractions and outdoor activities while providing a peaceful setting to relax after a day of exploration.

What sets this hotel apart is its warm atmosphere and attentive service. Guests appreciate the attention to detail and commitment to providing a memorable experience. The establishment attracts a diverse clientele, ranging from couples seeking romance to families and business travelers. The ambiance is both friendly and elegant, allowing everyone to feel at ease.

Before you go, know that The Blackpine Hotel is ideal for year-round stays. Whether enjoying winter sports or exploring nature in the summer, the hotel caters to its guests' needs. Be sure to check availability, as the establishment can fill up quickly, especially during holiday periods.

_My tip from the Concierge: book your activities in advance to make the most of your stay, especially during peak season._

Why choose The Blackpine Hotel?

The Blackpine Hotel is an exceptional address in Andorre, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set within Andorra’s mountain scenery
  • Member of Small Luxury Hotels of the World
  • Easy access to outdoor activities
  • Peaceful setting after a day of exploring
  • Warm yet elegant atmosphere

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the mountains

    Beginning the day at The Blackpine Hotel means enjoying a quiet pause before heading out into Andorra. This experience is all about setting the right morning rhythm: taking time to settle in, watching the light shift across the mountains, planning the day without haste and easing naturally into the energy of the landscape. Particularly suited to couples and travellers seeking a more contemplative stay.

    Signature montagneIncluded in your stay
  • Tailor-made outdoor day

    With the help of the concierge, guests can shape a day according to the season and their preferred pace: local discovery, outdoor pursuits, route suggestions or practical recommendations for making the most of Andorra. The point is not performance, but ease: setting out well informed, at the right time, and returning to the hotel with the sense of having experienced the destination without unnecessary complications.

    ConciergerieReservation required
  • A peaceful return after exploring

    One of the hotel’s most compelling signatures lies in the contrast between the intensity of the outdoors and the calm of returning. After an active day, guests find a warm yet elegant atmosphere, attentive service and a room carefully prepared for the evening. This experience captures the spirit of The Blackpine Hotel: turning the end of the day into a meaningful moment in itself, almost a ritual of recovery.

    Included in your stay
  • Romantic mountain escape

    For couples, The Blackpine Hotel lends itself especially well to a two-person escape shaped by nature, intimacy and comfort. The experience is built around simple but well-orchestrated pleasures: a peaceful setting, time outdoors, rooms prepared for rest and the feeling of being gently removed from everyday life. Ideal for marking an occasion or simply slowing down together.

    CouplesReservation required
  • A four-season stay in Andorra

    The Blackpine Hotel is as appealing in winter as it is in the warmer months. This experience highlights the versatility of the stay: snow sports and Alpine atmosphere when winter sets in, then nature, walking and altitude-led breathing space as the season softens. The hotel becomes an elegant and peaceful base able to support very different plans without losing its coherence.

    Toute l’annéeIncluded in your stay
  • Andorra made effortless

    With its 24-hour front desk, available concierge, luggage storage and services designed to simplify the stay, the hotel allows guests to experience the destination with genuine ease. This experience suits travellers who want to make the most of their time on site, whether for a short break, a late arrival or a busy programme. Luxury here is expressed through the absence of friction and the feeling of being supported with precision.

    Service 5★Included in your stay

Restaurants & bars

3 on-site dining venues, including 1 Michelin star.

  • The Blackpine Restaurant Bistro

    Restaurant

    Highlights

    • haute cuisine
    • Each dish is a work of art that pays homage to the season- the land and the sea- reinterpreted with contemporary elegance.
    Practical information

    The concierge’s wordIf you want the right table, The Blackpine Restaurant Bistro elevates the season, land, and sea through haute cuisine with a distinctly contemporary elegance.

  • Sol i Neu

    Restaurant

    Chef: Jordi Grau
    Chef: Jordi Grau

    Highlights

    • traditional cuisine
    • cheeks cooked three ways (grilled, breaded and with a pil-pil sauce)
    Practical information

    The concierge’s wordAt Sol i Neu, make a beeline for Jordi Grau’s traditional cooking, especially the cheeks prepared three ways, including one with pil-pil sauce.

  • Ibaya

    1 Michelin star

    Restaurant

    Chef: Francis Paniego
    Chef: Francis Paniego

    Highlights

    • Creative, Modern Cuisine
    • the experience starts in the reception area with a few insights into [...]
    Practical information

    The concierge’s wordBook Ibaya for Francis Paniego’s creative, modern cuisine: the experience begins at reception, with a few insights before you even sit down.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Typically, cancellations of The Blackpine Hotel, Small Luxury Hotels can receive total refund for certain days before arrival.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Plaça Coprínceps, 4, AD700 Escaldes-Engordany, Andorre

View on the map

Official website

Google listing

Guest reviews

5.0 / 5 · 241 reviews

5/5Wendy Jaffe

Seamless stay at The Blackpine Hotel! We were pleasantly surprised with an upgrade upon check-in. We had a car and the staff had it back to us in seconds whenever we requested it. The little breakfast cafe that is…

5/5Esther Sander

An unforgettable stay at Blackpine Hotel Andorra, a proud member of Small Luxury Hotels. From the very first moment, the staff made us feel incredibly welcome with their warmth, professionalism, and genuine…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Saint-Pierre le martyrChurch

    168 m · 2 min walk

    Religious building two minutes' walk away, providing insight into local architecture and the region's history.

    Practical information

    The concierge’s wordA 2-minute walk away, Saint-Pierre le martyr offers a calm break to take in the local architecture and a touch of the region’s history.

  • La Noblesse du TempsMonument

    844 m · 10 min walk

    Monument 844 meters away, representing a significant element of the local heritage.

    Practical information

    The concierge’s wordFor a short cultural break, La Noblesse du Temps offers a glimpse of local heritage, ideal between two strolls in Andorra.

  • Mirador d'Andorra la Vella i Escaldes-EngordanyObservation deck

    942 m · 11 min walk

    Observation deck 942 meters away, providing a panoramic view of Andorra la Vella and Escaldes-Engordany.

    Practical information

    The concierge’s wordFor a quiet break, head up to this 942-meter viewpoint and take in panoramic views over Andorra la Vella and Escaldes-Engordany.

  • St Esteve of Andorra ChurchChurch

    1.5 km · 18 min walk

    Religious building located 1495 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, head to St Esteve of Andorra Church for a lovely glimpse of local architecture.

  • Mirador del Roc de SendersObservation deck

    1.5 km · 18 min walk

    Observation deck 1.5 km away, providing a panoramic view of the surrounding landscapes.

    Practical information

    The concierge’s wordFor a wide-angle break over Andorra’s landscapes, head to Mirador del Roc de Senders when you feel like gaining a little perspective.

  • Andorra Bicycle MuseumMuseum

    1.5 km · 19 min walk

    Museum 1.5 km away, dedicated to the history and evolution of the bicycle.

    Practical information

    The concierge’s wordIf you like design or cycling, the Andorra Bicycle Museum offers an easy break around the history and evolution of the bicycle.

  • Casa de la VallMuseum

    1.6 km · 19 min walk

    Museum 1.6 km away, showcasing the history and culture of Andorra.

    Practical information

    The concierge’s wordIf you’re after a cultural break, Casa de la Vall sheds light on Andorra’s history and culture in a format that suits a relaxed visit.

  • église Saint-Michel d'EngolastersChurch

    1.7 km · 3 min by car

    Church located 1.7 km away, representing an example of religious architecture in the area.

    Practical information

    The concierge’s wordFor a peaceful break around a regional religious landmark, Saint Michael of Engolasters Church is well suited to a daytime visit.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parc CentralPark

    1.2 km · 14 min walk

    Park 1.2 km away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordWhen you need a green break, Parc Central offers an easy pause to unwind and enjoy nature.

  • Parc de l'OssaPark

    4.2 km · 7 min by car

    Ossa Park, a natural space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a quiet break, head to Parc de l'Ossa: a natural setting that's ideal for unwinding or taking a short walk.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • The Embassy Store Andorra Bijoux et montresShopping mall

    1.2 km · 14 min walk

    Shopping mall in Andorra, featuring a variety of stores for shopping.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is The Blackpine Hotel located in Andorra?

    The address is Plaça Coprínceps 4, Escaldes-Engordany, AD700 Andorra, in the heart of the shopping area near Andorra la Vella.

  • Is The Blackpine Hotel well located in relation to the city centre and shops?

    The hotel is located in the centre of Escaldes-Engordany, in close proximity to Andorra la Vella and the main shopping streets accessible on foot.

  • How do I get to The Blackpine Hotel from the Andorra bus station?

    Several bus lines serve Andorra la Vella and Escaldes-Engordany, and the main bus station is about a 20-minute walk from the hotel.

  • What is the distance between the hotel and the airport?

    The nearest airport, Pirineus – La Seu d’Urgell, is about 29 km away, while Barcelona-El Prat is approximately 210 km from the hotel.

  • Is it worth choosing The Blackpine Hotel to discover Andorra?

    Andorra attracts visitors for its mountainous setting, tax-free shopping, and spas, and The Blackpine Hotel offers a modern and central base to enjoy these advantages.

  • Can I get information on the cost of living or salaries to settle in Andorra?

    The cost of living in Andorra can be fiscally attractive, but the necessary income depends on lifestyle; hotel staff can direct you to local contacts if needed. Contact the concierge to confirm the terms of the day.

Arrival & Departure

  • Does the hotel have parking?

    No, the establishment does not have on-site parking, but public parking spaces are available a few minutes' walk away; some reviews mention a convenient valet service.

  • What are the standard check-in and check-out times at The Blackpine Hotel?

    Check-in is generally from 3 PM and check-out until noon, with some flexibility possible upon request and subject to availability.

  • Can I check in early?

    Early check-in may be considered depending on occupancy; it is recommended to request it in advance to check availability for the day.

  • Is it possible to request a late check-out at The Blackpine Hotel?

    Late check-out may be offered upon request, subject to availability and possibly with an additional charge depending on the desired time.

  • Are airport transfers offered?

    Private transfers can be arranged upon request through the concierge or external providers; there is no standard airport shuttle operated directly by the hotel. Contact the concierge to confirm the day's terms.

Billing & Policies

  • What is the average price for a night at The Blackpine Hotel compared to other hotels in Andorra?

    Room rates vary depending on the season, category, and demand; Andorra generally offers good value for money compared to other mountain destinations. Contact the concierge to confirm the day's terms.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate, period, and booking channel; some offers may be cancellable up to a certain date, while others are non-refundable. Contact the concierge to confirm the terms of the day.

  • Are there any tourist taxes to pay?

    In Andorra, a tourist tax may be applied per night and per person, depending on the category of the establishment; the exact amount and terms may change. Contact the concierge to confirm the terms of the day.

  • What payment methods are accepted at The Blackpine Hotel?

    Payments are generally accepted by international credit card and sometimes in cash; some prepaid offers may be charged before arrival according to the rate conditions.

Rooms & Amenities

  • How many rooms and suites does The Blackpine Hotel offer and what type?

    The hotel offers contemporary style rooms and suites, with 17 units according to some sources or 32 according to others, including several categories of spacious suites.

  • What amenities can be found in the rooms of The Blackpine Hotel?

    The accommodations generally feature king-size beds, a modern bathroom with a shower or separate bathtub, a seating area, and an elegant design in golden wood.

  • Do the rooms of The Blackpine Hotel offer a mountain view?

    Several rooms offer views of the surrounding mountains or the city, with large windows allowing natural light to enter.

  • Is Wi-Fi available in the hotel?

    Yes, free Wi-Fi is available throughout the hotel, included for guests in the rooms at no extra charge.

  • What is the standard of The Blackpine Hotel compared to other hotels in Andorra la Vella?

    This boutique hotel is part of a programme highlighting style, personalised service, and comfort, and it has received excellent customer ratings on several platforms.

  • Is The Blackpine Hotel part of a collection or chain of luxury hotels?

    The establishment is a member of Small Luxury Hotels of the World and is presented as a luxury design hotel in a modern mountain setting.

Spa & Wellness

  • Does the hotel have a pool?

    The hotel does not mention an indoor or outdoor pool among its main amenities; the focus is rather on the spa, design, and central location.

  • Does The Blackpine Hotel have a spa or wellness area?

    The establishment has a spa or wellness facilities, associated with skiing activities, allowing guests to relax after a day in the mountains.

  • Can massages and wellness treatments be booked at The Blackpine Hotel?

    Massages and treatments can be offered through the spa or partners; it is advisable to book slots in advance, especially during peak season. Contact the concierge to confirm the arrangements for the day.

  • What wellness facilities are available (sauna, hammam, jacuzzi) at The Blackpine Hotel?

    The spa generally includes relaxation facilities suitable for returning from skiing or hiking; the specific details of the equipment may vary by season. Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet or à la carte style in the dining room, usually from 7:30 AM to 10:30 AM, with an offering appreciated by guests; it may be at an additional cost depending on the rate booked.

  • Does The Blackpine Hotel have an on-site restaurant for lunch and dinner?

    The hotel's restaurant, located on the ground floor, serves breakfast and also offers lunch and dinner when the service is open, in a warm alpine atmosphere.

  • What is the quality of the dining offered by The Blackpine Hotel according to reviews?

    The menus highlight quality cuisine with a selection of wines; special options may be offered depending on the season and available products.

  • Is breakfast included in the room rates at The Blackpine Hotel?

    Breakfast may or may not be included depending on the offer booked; some packages are room only with a possible extra charge for the buffet or à la carte.

  • Does the hotel offer a bar or lounge for evening drinks?

    A bar or lounge service with a selection of wines is offered, allowing guests to enjoy a drink in a cosy atmosphere within the hotel.

Activities & Leisure

  • What activities can be practiced around The Blackpine Hotel in winter?

    Skiing is a key activity in Andorra, and the hotel highlights the proximity of ski areas, as well as the possibilities for mountain hiking.

  • What outdoor activities are accessible from The Blackpine Hotel in summer?

    In summer, the region offers numerous hikes, mountain walks, and outdoor activities, with easy access from the hotel due to its central location.

  • Is The Blackpine Hotel suitable for a stay combining shopping and relaxation?

    The central location allows guests to enjoy duty-free shopping, restaurants, and urban attractions in Andorra la Vella and Escaldes-Engordany on foot.

  • Is the hotel close to the most renowned shopping areas in Andorra?

    The main shopping centres and duty-free shops in Escaldes-Engordany and Andorra la Vella are just a few minutes' walk from the hotel.

  • Does The Blackpine Hotel have a particular history or legends like some famous hotels?

    No particular historical fact or 'haunted' event is associated with The Blackpine Hotel; it is a contemporary establishment focused on design and well-being.

Family & Kids

  • Is The Blackpine Hotel suitable for a family stay with children?

    The establishment is described as family-friendly and welcomes children, with spacious rooms and a quiet environment.

  • Are there family or connecting rooms at The Blackpine Hotel?

    Larger rooms or suites can accommodate multiple people; some may allow an extra bed or a cot upon request.

  • Can the hotel provide a cot or equipment for young children?

    Cots or equipment for younger children can be provided upon request, subject to availability; it is recommended to specify this when booking. Contact the concierge to confirm the arrangements for the day.

  • Is there a childcare service or a kids' club at The Blackpine Hotel?

    The published information mainly highlights the design and wellness aspects; no dedicated kids' club service is mentioned at this time. Please contact the concierge to confirm the current arrangements.

Pets

  • Are pets allowed at The Blackpine Hotel?

    The pet policy is not clearly detailed publicly for The Blackpine Hotel. Please contact the concierge to confirm the current arrangements.

  • Is there an extra charge if I come with my dog to The Blackpine Hotel?

    Generally in Andorra, some hotels welcome small pets under certain conditions; for this boutique hotel, it is essential to check at the time of booking. Please contact the concierge to confirm the current arrangements.

  • Are pets allowed in the hotel's common areas?

    The specific policies regarding the presence of pets in common areas (restaurant, bar) are not publicly detailed. Please contact the concierge to confirm the current arrangements.

Accessibility

  • Is The Blackpine Hotel suitable for people with reduced mobility?

    One room has been specifically adapted for wheelchair users, and the common areas are accessible, facilitating movement within the hotel.

  • Does the hotel have lifts and step-free access to the rooms?

    The establishment has lifts serving the floors and accessible common areas, which allows most stairs to be avoided when reaching the rooms.

  • Are there rooms with wheelchair-accessible bathrooms at The Blackpine Hotel?

    Some specific adaptations (accessible bathroom, door widths) are provided in at least one dedicated room; it is advisable to request this at the time of booking.

Included Services

  • What do recent reviews say about The Blackpine Hotel regarding comfort and service?

    Customer reviews highlight impeccable cleanliness, room comfort, professional staff, and convenient location, with overall ratings close to excellence.

  • What services are included in the room price at The Blackpine Hotel?

    Wi-Fi, full housekeeping service, and certain concierge services are included; other services such as breakfast or certain treatments may incur additional charges depending on the chosen rate.

Sustainability

  • Does The Blackpine Hotel follow a sustainable or eco-friendly approach?

    The hotel holds a LEED environmental certification, indicating a design and management focused on energy performance and material sustainability.

  • What does the LEED certification of The Blackpine Hotel imply for my stay?

    The LEED certification involves particular attention to energy consumption, insulation, water management, and the choice of responsible materials in construction and operation.

  • Does The Blackpine Hotel manage to reconcile luxury and respect for the environment?

    The hotel promotes 'sustainable elegance', integrating eco-designed features while maintaining a high level of comfort and services for guests.

The Concierge answers — The Blackpine Hotel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the airport and The Blackpine Hotel?

    The concierge can organise a private transfer from nearby airports (La Seu d’Urgell, Barcelona, Toulouse) to the hotel by car or minivan with a driver, upon prior reservation. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi or VTC for my trips around the city?

    The concierge can book local taxis or VTC for your journeys to Andorra la Vella, the ski resorts, or the shopping centres in Escaldes-Engordany.

  • Can you help me find the best bus to come to or leave Andorra?

    The concierge can recommend the best bus lines and schedules between Andorra and the main neighbouring cities, and assist with purchasing tickets if necessary.

  • Is it possible to arrange a car rental through the hotel?

    The concierge can organise car rental with pickup in the city or nearby, taking into account the season and driving conditions in the mountains.

  • Can you arrange a driver for a half-day shopping trip in Andorra?

    The concierge can plan a transfer with a driver for a shopping tour between Andorra la Vella and the surrounding shopping centres, for a few hours or the entire day.

Restaurant Reservations

  • Can you reserve a table for me at a fine dining restaurant near the hotel?

    Reservations are made through the concierge, who can suggest tables at the best fine dining restaurants in Andorra la Vella and Escaldes-Engordany according to your culinary preferences.

  • Can the concierge recommend a romantic restaurant for a couple's dinner?

    The concierge can recommend and reserve romantic restaurants, with an intimate atmosphere or mountain views, for a couple's dinner or a special occasion.

  • Can you help me find a child-friendly restaurant nearby?

    The concierge can reserve family-friendly restaurants that offer children's menus and a relaxed atmosphere close to the hotel.

  • Can you book a restaurant that offers vegetarian or gluten-free options?

    The concierge can inform selected restaurants of your dietary restrictions and suggest reputable places known for their vegetarian, vegan, or gluten-free options.

Spa Bookings

  • Can the concierge arrange a massage or wellness treatment during my stay?

    The concierge can book slots for massages, body treatments, or wellness rituals at the most suitable spa, depending on your availability.

  • Can you organise a couple's spa experience with treatments and access to the facilities?

    The concierge can plan a half-day couple's spa experience, including access to the facilities and coordinated treatments, at nearby partner establishments.

  • Can you help me book access to an outdoor thermal spa in Andorra?

    The concierge can recommend and book access to a renowned thermal spa in Andorra, taking into account the season and visitor numbers.

Excursions & Cultural Visits

  • Can you organise a guided tour of the typical villages and heritage of Andorra?

    The concierge can organise guided excursions to Andorran villages, featuring the discovery of Romanesque architecture and panoramic viewpoints.

  • Can the concierge help me organise a guided hike in the Pyrenees?

    The concierge can recommend hiking routes suitable for your level and, if desired, book a professional mountain guide.

  • Is it possible to organise a private cultural tour departing from the hotel?

    The concierge can book private or small group tours of the main cultural sites around Andorra la Vella and Escaldes-Engordany.

Special Occasions

  • Can you organise a romantic room decoration for an anniversary or a marriage proposal?

    The concierge can prepare a romantic room decoration with flowers, petals, and candles, as well as a bottle upon request, for a surprise arrival.

  • Can the concierge organise a birthday cake or flowers delivered to the room?

    The concierge can order a personalised cake, flowers, and a card, delivered to the room or restaurant at the desired time.

  • Can you create a customised programme to celebrate a special event during my stay?

    The concierge can compose a customised programme including a special dinner, spa, and activity to celebrate a particular event.

Shopping & Luxury Services

  • Can you recommend the best high-end shopping addresses around The Blackpine Hotel?

    The concierge can indicate the nearest luxury boutiques, jewellers, and fashion brands, and potentially make contact for a privileged welcome.

  • Is it possible to book a personal shopping session in a shopping centre in Andorra?

    The concierge can assist in organising a personal shopping session in certain partner stores, subject to availability.

Family Activities

  • Can you suggest activities suitable for families with children in Andorra?

    The concierge can recommend activities suitable for children (parks, easy walks, play centres) and assist in organising the necessary transport.

  • Can the concierge help me organise a ski day for the whole family?

    The concierge can provide information on the most suitable ski resorts and snow parks for beginners and families, and assist in booking lessons or passes.

Personalized Experiences

  • Can you create a personalised discovery programme for two days in Andorra?

    The concierge can design a tailored itinerary based on your interests (nature, gastronomy, wellness, culture) with reservations for various services.

  • Is it possible to organise an exclusive experience, such as a private tasting or a special dinner?

    The concierge can arrange private experiences such as wine tastings, intimate dinners, or sunset outings, depending on the season.

  • Can you help me organise a stay combining remote work and relaxation at The Blackpine Hotel?

    The concierge can assist in planning a stay that combines remote work and relaxation, with quiet spaces, flexible hours, and activities outside of your meetings.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits