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5★ · La Fortuna

Tabacon Thermal Resort

Noreste de Centro de la Fortuna de San Carlos 13 Km, Provincia de Alajuela, Nuevo Arenal, Costa Rica, La Fortuna

4.74.7/53,442 reviews · Google rating
  • Natural hot springs
  • Near Arenal Volcano
  • Lush gardens
  • Unspoilt natural setting

Hotel 5-star in La Fortuna, Costa Rica, in the heart of La Fortuna, featuring natural hot springs, lush gardens and preserved natural setting.

Is Tabacón Thermal Resort a genuine five-star hotel in La Fortuna?

Yes, Tabacón Thermal Resort is a five-star property in La Fortuna, near Arenal Volcano.

The stay centres on natural hot springs, a spa, an outdoor pool, and a restful setting focused on relaxation.

How much does a stay or day pass at Tabacón Thermal Resort cost?

Rates vary with the season, your travel dates, and the room or access type selected.

For a stay or a day pass, the most reliable option is to check your dates or contact the Concierge directly.

What is there to do near Tabacón Thermal Resort during a stay in La Fortuna?

The resort is near Arenal Volcano, in a setting that suits nature outings followed by time back in the springs.

Nearby, you have hot springs within walking distance and viewpoints such as Mirador el Silencio and Mirador El Lago Arenal.

A word from the Concierge

Tabacon Thermal Resort through the Concierge's eyes

Tabacon Thermal Resort is located in La Fortuna, Costa Rica, near the Arenal Volcano. This 5★ hotel offers a unique experience with its natural hot springs. It is recognized as a member of Small Luxury Hotels of the World, ensuring high-quality service and attention to detail. The overall atmosphere is relaxing, perfect for rejuvenating in nature.

What sets this hotel apart are its thermal facilities. Guests enjoy hot spring pools, lush gardens, and a preserved natural setting. The resort attracts couples seeking romance and travelers looking to unwind. The ambiance is peaceful, promoting wellness and relaxation.

Before you go, note that the climate is tropical, with a rainy season from May to November. Bring light and waterproof clothing. The resort is well-suited for couples’ retreats or wellness getaways. Families will also appreciate the space and activities available.

_My tip from the Concierge:_ book your access to the hot springs in advance to fully enjoy this relaxing experience.

Why choose Tabacon Thermal Resort?

Tabacon Thermal Resort is an exceptional address in La Fortuna, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Natural hot springs
  • Near Arenal Volcano
  • Lush gardens
  • Unspoilt natural setting
  • Member of Small Luxury Hotels of the World

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Immersion in the natural hot springs

    The resort’s signature experience lies in taking time to move through the various thermal pools and waterways over the course of the day, rather than visiting only once. In the morning, the atmosphere often feels fresher and greener; later on, the warmth of the water becomes more enveloping. This gradual immersion reveals the connection between volcanic activity, tropical vegetation and physical restoration.

    IncontournableReservation required
  • Twilight thermal bathing

    As light softens over the gardens and the volcano occasionally emerges through the clouds, the thermal areas take on a more intimate character. The sound of water, light steam and the gradual arrival of darkness turn the experience into a deeply sensory pause. It is especially appreciated by couples, but also by travellers seeking a restorative moment after a day in the Arenal region.

    RomantiqueReservation required
  • Tropical wellbeing ritual

    To extend the effects of the hot springs, it makes sense to combine the thermal experience with a treatment or massage when available on site. The value lies not only in the treatment itself, but in the sequence: immersion, rest, care and then a return to calm. In such a lush environment, this kind of ritual feels more organic than in a conventional urban spa.

    Bien-êtreReservation required
  • Morning volcano and gardens

    Starting the day early allows guests to enjoy clearer light over the Arenal region and a quieter atmosphere in the gardens. It is the ideal time to observe changes in the landscape, listen to tropical life awakening and feel the relative freshness of the morning before the humid heat settles in. Simple in appearance, but essential to understanding La Fortuna’s natural rhythm.

    Included in your stay
  • Arenal outing followed by the springs

    The stay comes fully into its own when regional discovery is paired with a return to the resort. After an outing around Arenal Volcano or the wider La Fortuna area, slipping back into Tabacon’s warm waters changes one’s sense of effort and recovery. This alternation between exploration and restoration perfectly reflects the local way of life, where nature is experienced both through movement and through pause.

    Équilibre parfaitReservation required
  • Tropical rain and warm waters

    During the rainy season, one of the most memorable experiences is enjoying the thermal waters as the sky darkens and the vegetation becomes even more vivid. Far from being an inconvenience, rainfall can heighten the sense of immersion in the landscape. With the right mindset and suitable preparation, it reveals the full singularity of a thermal resort in a tropical climate.

    Saison verteIncluded in your stay

Restaurants & bars

7 on-site dining venues.

  • Ave del Paraíso

    Restaurant

    Highlights

    • lava steak, cooked to perfection on a volcanic stone at your table.
    Practical information

    The concierge’s wordAt Ave del Paraíso, go for the lava steak, perfectly cooked on a volcanic stone right at your table.

  • Los Tucanes

    Restaurant

    Highlights

    • international
    • a la carte dining- gourmet food and international plates.
    Practical information

    The concierge’s wordAt Los Tucanes, go for a table for an à la carte dinner with international flair when you’re in the mood for something more refined.

  • Cana Brava Lobby Bar

    Bar

    Highlights

    • specialty drinks- light meals and snacks with a view of the tropical gardens.
    Practical information

    The concierge’s wordFor a signature drink with a light bite, settle into Cana Brava Lobby Bar overlooking the tropical gardens.

  • Agua Ardiente Pool Bar

    Bar

    Highlights

    • Tropical cocktails blended tropical fruits and liqueurs is a must.
    Practical information

    The concierge’s wordAt Agua Ardiente Pool Bar, go for a tropical cocktail blending tropical fruits and liqueurs—it’s truly the right call.

  • Bosque Bar

    Bar

    Highlights

    • Experience specialty cocktails and the best premium liqueurs in presentations that will leave you in awe.
    Practical information

    The concierge’s wordFor a drink that feels a little special, head to Bosque Bar: specialty cocktails, premium liqueurs, and genuinely striking presentations.

  • Tabacon Ave Restaurant

    Restaurant

  • Tabacon Tucanes Restaurant

    Restaurant

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

All cancellations must be submitted in writing.

Free cancellation up to 15 hours before arrival

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Noreste de Centro de la Fortuna de San Carlos 13 Km, Provincia de Alajuela, Nuevo Arenal, Costa Rica

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 3,442 reviews

5/5Hilarie Favro

Tabacón Thermal Resort & Spa is simply extraordinary — but what truly elevates it above every other resort I've stayed at is the staff. From the moment we arrived, every single team member went out of their way to…

5/5Jorge Rosales

Our stay at Tabacón was absolutely incredible. The service was amazing from start to finish — every staff member was friendly, attentive, and made us feel truly welcome. The grounds are beautiful and perfectly…

5/5Kyra Collins

The hot springs at Tabacón absolutely exceeded our expectations. There are dozens of pools to choose from, but we found ourselves spending most of our time in the Shangri-La Gardens, which are reserved for hotel guests…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Hot Springs Pura VidaTourist attraction

    322 m · 4 min walk

    Tourist attraction a four-minute walk away, featuring natural hot springs for relaxation.

    Practical information

    The concierge’s wordFor a relaxing break without the journey, head to Hot Springs Pura Vida, a 4-minute walk away, especially later in the day.

  • Tabacon Hot SpringsTourist attraction

    394 m · 5 min walk

    Hot springs a five-minute walk away, providing a relaxing experience in a natural setting.

    Practical information

    The concierge’s wordA 5-minute walk away, Tabacon Hot Springs offers a relaxing break in a natural setting, ideal after an active day in La Fortuna.

  • Mirador el SilencioTourist attraction

    1.1 km · 14 min walk

    Nature preserve 1.1 km away, providing a peaceful setting to observe local wildlife and flora.

    Practical information

    The concierge’s wordFor a peaceful break, head to Mirador el Silencio: a calm setting to observe local wildlife and flora.

  • Mirador El Lago ArenalTourist attraction

    1.7 km · 20 min walk

    Mirador El Lago Arenal, a viewpoint offering a panoramic view of Lake Arenal and its surroundings.

    Practical information

    The concierge’s wordFor a quiet break, head to Mirador El Lago Arenal when the light is soft and enjoy the panoramic view over the lake.

  • Go Adventure Arenal ParkTourist attraction

    2.4 km · 4 min by car

    Tourist attraction 2.4 km away, offering various outdoor activities and experiences in nature.

    Practical information

    The concierge’s wordIf you feel like getting moving, Go Adventure Arenal Park offers a nature-filled break that’s ideal for an active half-day around La Fortuna.

  • Stone Hand TunnelTourist attraction

    3.3 km · 6 min by car

    Stone Hand Tunnel, a tourist attraction located 3.3 km away, offering a unique geological discovery experience.

    Practical information

    The concierge’s wordFor a different break in La Fortuna, head to Stone Hand Tunnel if you're in the mood for a geological discovery and a sightseeing stop off the usual pace.

  • Puentes Colgantes Arenal, Mistico ParkTourist attraction

    3.5 km · 6 min by car

    Puentes Colgantes Arenal, a tourist site 3.5 km away, featuring trails and suspension bridges in the heart of nature.

    Practical information

    The concierge’s wordIdeal for a nature break in La Fortuna: trails and hanging bridges, best if you’re in the mood for a walk surrounded by lush greenery.

  • Horseback Riding In Arenal By Don Tobias HorsesTourist attraction

    3.7 km · 6 min by car

    Tourist attraction located 3,670 meters away, offering horseback riding in the Arenal area.

    Practical information

    The concierge’s wordIf you're in the mood for a nature break, these horseback rides are a lovely way to discover the Arenal region differently.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parque Ecológico Volcán ArenalPark

    546 m · 7 min walk

    Nature park a seven-minute walk away, providing a preserved setting to observe local wildlife and flora.

    Practical information

    The concierge’s wordA 7-minute walk away, this park makes a peaceful break to observe local wildlife and flora in a preserved natural setting.

  • Tucan TreesPark

    2.4 km · 4 min by car

    Park located 2366 meters away, providing a natural space for walking and enjoying biodiversity.

    Practical information

    The concierge’s wordFor a nature break in La Fortuna, head to Tucan Trees for a peaceful walk surrounded by biodiversity.

  • Montaña de fuego Mountain Resort & SpaPark

    2.5 km · 4 min by car

    Montaña de fuego Mountain Resort & Spa, a hotel complex offering wellness facilities and outdoor activities.

    Practical information

    The concierge’s wordFor a nature-filled break in La Fortuna, this resort suits you well if you want to alternate wellness and outdoor activities.

  • The Wellness Park Arenal & EcolodgePark

    3.1 km · 5 min by car

    The Wellness Park Arenal & Ecolodge, a park dedicated to wellness and nature, offers various outdoor activities.

    Practical information

    The concierge’s wordFor a nature-and-wellness break, choose this park during the day, especially if you're in the mood for outdoor activities in La Fortuna.

  • Arenal Volcano View and Lava TrailsPark

    3.2 km · 6 min by car

    Hiking area 3.2 km away, featuring trails to explore the surrounding nature.

    Practical information

    The concierge’s wordIf you're in the mood for nature, this hiking area offers an active break to explore the surroundings of La Fortuna at your own pace.

  • Parc national Volcán ArenalNational park

    3.4 km · 6 min by car

    Arenal Volcano National Park, a protected natural area featuring volcanic landscapes and rich biodiversity.

    Practical information

    The concierge’s wordFor a nature break around La Fortuna, Arenal Volcano National Park offers volcanic landscapes and an immersive glimpse into rich biodiversity.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Free parking is offered on-site for staying guests, with options for self-parking and sometimes valet parking depending on the booking platform.

  • What are the check-in and check-out times at Tabacon Thermal Resort?

    Check-in generally starts at 15:00 and check-out is until 12:00 according to information from major booking centres.

  • Can I check in early?

    Early check-in may be possible depending on the day's occupancy; it is often granted subject to availability and sometimes with an additional charge. Contact the concierge to confirm the day's arrangements.

  • Can we benefit from a late check-out at Tabacon Thermal Resort?

    A late check-out is sometimes offered, particularly through certain loyalty programmes, but remains subject to availability and the hotel's internal policies.

  • Is a deposit required at check-in?

    A deposit for incidental charges may be requested upon arrival, typically by credit card, debit card, or cash.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available in common areas and for guests in rooms, as indicated by several booking sites and hotel partners.

  • How many rooms does Tabacon Hotel have?

    The hotel has approximately 105 rooms and suites, according to consistent information from several guides and booking platforms.

  • What amenities can be found in the rooms of Tabacon Thermal Resort?

    Rooms generally offer air conditioning, a coffee/tea maker, safe, television, and private bathroom, with additional amenities depending on the reserved category.

  • What types of rooms and suites are available at Tabacon Thermal Resort?

    Accommodations are available in double rooms and suites, some with views of the tropical gardens or Arenal Volcano, according to the description from booking centres.

  • Does the hotel offer room service and practical services such as laundry or business centre?

    Room service and concierge service are offered, along with laundry services and sometimes a business centre according to the platforms.

Dining

  • What type of breakfast is offered?

    Breakfast generally includes several options such as buffet, continental or American, with very good customer appreciation for its quality.

  • How many restaurants and bars are available at Tabacon Thermal Resort?

    Two main restaurants are indicated: Los Tucanes and Ave del Paraíso, complemented by bars, including a wet bar near the pools and hot springs.

  • Is breakfast included in the room rate at Tabacon Thermal Resort?

    Breakfast is often included in certain offers but may be charged separately depending on the type of rate booked on different online platforms.

  • What type of cuisine is served in the hotel’s restaurants?

    A varied cuisine is offered, including international and Costa Rican dishes, with options for specific diets available upon request in the resort's restaurants.

Included Services

  • What services are generally included in the room rate at Tabacon Thermal Resort?

    Guests benefit from unlimited access to Wi-Fi, parking, and the natural hot river, as well as certain facilities of the resort.

  • Is access to the hot springs included for hotel guests?

    Access to the Tabacon hot springs is included for guests staying at the hotel, with use of the thermal pools and dedicated gardens.

  • Is parking at Tabacon Thermal Resort paid or free?

    A complimentary valet service is mentioned on some sites, in addition to free on-site parking for residents.

  • Are there additional charges for internet access in the hotel?

    Wi-Fi in the common areas is included at no extra charge, allowing guests to connect in the lobby, restaurants, and certain outdoor areas.

  • What basic services (Wi-Fi, parking) are included at no extra charge for guests of Tabacon Thermal Resort?

    The hotel mentions free Wi-Fi access and complimentary self-parking, which are considered included in the base rate for guests.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an outdoor swimming pool, in addition to the many thermal pools and hot water basins spread throughout the property.

  • What types of treatments are offered at the Tabacon Thermal Resort spa?

    The Tabacon spa offers massages, facials, Ayurvedic rituals, and hydrotherapy in bungalows open to nature, with several treatment rooms.

  • Are the hot springs at Tabacon natural and how many pools are available?

    Guests have access to a natural hot river fed by the Arenal volcano, with about 15 hot springs forming cascades and pools at different temperatures.

  • Are towels provided at the Tabacon hot springs?

    Towels are provided at the hot springs and pools of the resort for staying guests, according to information from travel platforms.

  • Is there a fitness area or yoga classes at Tabacon Thermal Resort?

    A fitness centre, yoga classes, and various wellness activities are offered, sometimes with additional fees depending on the chosen activity.

Activities & Leisure

  • What recreational activities are offered on-site at Tabacon Thermal Resort?

    Activities such as spa, fitness centre, swimming pool, hiking, biking, fishing, canoeing, and horseback riding are available, some with additional fees.

  • What major attractions are near Tabacon Thermal Resort?

    The resort is located near points of interest such as Arenal Volcano National Park, Tabacon Hot Springs, Mistico Hanging Bridges, and various adventure parks in La Fortuna.

  • What is the price of a daily pass to the Tabacon hot springs?

    Guests can purchase daily tickets for the Tabacon Hot Springs, with prices varying according to the season and the package chosen. Contact the concierge to confirm the day's details.

  • What should you bring to enjoy the thermal springs at Tabacon Thermal Resort?

    It is recommended to bring a swimsuit, non-slip sandals, light clothing, sunscreen, insect repellent, and a change of clothes to comfortably enjoy the thermal springs.

  • What is the entrance fee to La Fortuna waterfall?

    The entrance fee to La Fortuna waterfall varies depending on the season and visitor category. Please contact the concierge to confirm the current details.

  • Can the staff recommend an itinerary to discover some of the most beautiful places in Costa Rica from Tabacon?

    The five most beautiful places in Costa Rica are often mentioned in general guides, but the hotel does not provide an official list; it is advisable to consult the concierge for a personalised itinerary.

Family & Kids

  • Is Tabacon Thermal Resort suitable for families with children?

    The establishment offers activities for children, babysitting services, and childcare, creating an environment suitable for family stays.

  • Does the hotel offer babysitting or childcare services?

    A childcare or babysitting service is indicated by several sites, generally upon request and for an additional fee.

  • Are there family rooms or suites suitable for large families at Tabacon Thermal Resort?

    Family rooms or suites can accommodate several people, sometimes with additional beds or sofa beds, depending on the reserved category.

  • What activities may be suitable for children around La Fortuna and Tabacon Thermal Resort?

    Gentle activities such as walks, farm visits, swimming pools, and nature observation are accessible for children, in close proximity to the hotel.

Pets

  • Are pets allowed at Tabacon Thermal Resort?

    Main sources indicate that pets are not allowed on the premises for guests' stays.

  • Are assistance dogs allowed at Tabacon Thermal Resort?

    No specific policy for assistance dogs is detailed on major platforms; it is advisable to check on a case-by-case basis with the hotel. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have specific facilities or services for pets?

    The resort does not offer services such as pet boarding or dedicated pet facilities, as pets are not allowed in rooms.

Location & Access

  • Where is Tabacon Thermal Resort located in relation to La Fortuna and the Arenal Volcano?

    The hotel is situated 13 km northwest of La Fortuna, near the Arenal Volcano National Park, in the province of Alajuela, Costa Rica.

  • How far is Tabacon Thermal Resort from the centre of La Fortuna?

    The resort is approximately 8 to 9 km from the centre of La Fortuna as the crow flies, or about 13 km by road, according to official descriptions and booking platforms.

  • Is Tabacon Thermal Resort well located for visiting the hot springs and attractions of La Fortuna?

    Tabacon Thermal Resort is close to the Tabacon hot springs and the Arenal Volcano National Park, making it a central location for exploring La Fortuna and its hot springs.

  • How to reach Tabacon Thermal Resort from the village of La Fortuna?

    The hotel is accessible by road from La Fortuna, with private transfers or shuttles available, and is located in an area of lush rainforest.

  • What is the distance between the hotel and the airport?

    La Fortuna domestic airport is approximately 15.8 km away, while Juan Santamaría International Airport is about 78.7 km from the hotel as the crow flies.

  • Are airport transfers offered?

    Transfers to major airports can be arranged by the hotel or through local operators, either privately or shared. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Has the Tabacon Resort been sold recently or changed ownership?

    The resort still appears to operate under the name Tabacón Thermal Resort & Spa, with no clear indication of a recent sale or change of ownership in the main guides. Please contact the concierge to confirm the current details.

  • What is the hotel's cancellation policy?

    Major platforms mention a cancellation policy that varies depending on the rate chosen, with sometimes flexible options allowing cancellation up to a certain date without fees.

  • Are there any occupancy taxes to pay?

    Taxes and fees are included or added to the final price depending on the platforms; there may be an occupancy or local tax to be paid on-site. Please contact the concierge to confirm the current details.

  • Is a security deposit required and in what form?

    A security deposit for incidental charges is indicated, which may be required upon arrival in the form of a credit card hold or cash, refundable at the end of the stay depending on usage.

  • Are there special offers including access to the thermal springs and additional services?

    Packages and promotions are offered on certain sites, including access to the thermal springs, breakfast, and sometimes spa or dining credits depending on the offers.

Sustainability

  • Does the Tabacon Thermal Resort follow an environmentally friendly approach?

    Tabacon Thermal Resort & Spa highlights the presence of a natural untreated thermal river, fed by the volcano, which aligns with a nature-friendly approach.

  • Are the Tabacon hot springs chemically treated or do they remain natural?

    The thermal water is natural and continuously renewed, not chemically treated, which reduces certain needs for products and energy compared to artificially heated pools.

  • Does Tabacon Thermal Resort have environmental or sustainability certifications?

    No detailed list of environmental certifications is clearly indicated in the main summaries, but the resort communicates about the preservation of the rainforest and the thermal river.

Accessibility

  • Are there areas reserved for adults only in the thermal spring facilities?

    A section of the pools and thermal springs is reserved for adults, notably Shangri-La Gardens, which offers a quiet space, while other areas are accessible to families.

  • Is Tabacon Thermal Resort suitable for people with reduced mobility (access, rooms, pools)?

    The large platforms do not specify the facilities for people with reduced mobility; direct verification is necessary for specific needs. Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Tabacon Thermal Resort

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the international airport and Tabacon Thermal Resort?

    The concierge can organise a private transfer to or from San José (Juan Santamaría) or Liberia (Daniel Oduber) airports in an air-conditioned vehicle, with personalised welcome according to your flight schedule.

  • Is it possible to book a private driver for local trips around La Fortuna and the Arenal volcano?

    The concierge can book a driver for trips to La Fortuna or other hotels in the Arenal region, either one-way or round-trip, with schedules tailored to your activities.

  • Can the concierge organise round-trip transfers to the main excursions (La Fortuna waterfall, hanging bridges, Ecotermales)?

    It is recommended to contact the concierge to arrange shared or private transfers to major attractions such as La Fortuna waterfall, Mistico Arenal, or Ecotermales.

  • Can you provide a vehicle with a child seat for transfers from the hotel?

    Reservations are made through the concierge, who can arrange a family-friendly vehicle with child seats for transfers to the airport or adventure parks.

  • Is it possible to arrange a car rental delivered directly to Tabacon Thermal Resort?

    The concierge can coordinate car rental with delivery to the hotel, specifying recommended insurance and options for travelling around Arenal.

Restaurant Reservations

  • Can the concierge reserve a table in the hotel restaurants with a special request (birthday, particular view)?

    Reservations are made through the concierge, who can book a table at Los Tucanes or Ave del Paraíso and arrange specific requests such as a birthday cake or a table with a garden view.

  • Can you book restaurants in La Fortuna and recommend the best places to enjoy Costa Rican cuisine?

    It is recommended to contact the concierge for reservations at partner restaurants in La Fortuna, according to your preferences for local, gourmet, or vegetarian cuisine.

  • Is it possible to organise a private romantic dinner within Tabacon Thermal Resort?

    The concierge can organise a private romantic dinner within the resort, outdoors near the gardens or hot springs, with a personalised menu and special decoration.

Spa Bookings

  • Can you book spa treatments at Tabacon in advance, including a couples massage?

    Reservations are made through the concierge or the spa, which can block slots for couples massages, facials, or hydrotherapy rituals in the outdoor bungalows.

  • Can the concierge reserve a day pass for the Tabacon hot springs?

    The concierge can provide information on the rates for day passes to the hot springs and reserve access for external visitors or companions not staying at the hotel.

  • Can you create a customised spa and wellness programme during my stay at Tabacon Thermal Resort?

    It is recommended to request the concierge to organise a multi-day wellness programme, combining yoga, spa treatments, thermal springs, and balanced nutrition.

Excursions & Cultural Visits

  • Can you organise a guided tour to Arenal Volcano and the Mistico suspended bridges?

    The concierge can book guided excursions to Arenal Volcano, La Fortuna Waterfall, or the Mistico suspended bridges, including transfers and an English or Spanish-speaking guide.

  • Is it possible to book a coffee or cocoa plantation tour from the hotel?

    Reservations are made through the concierge, who can offer tours of coffee or cocoa plantations and cultural experiences in Costa Rica around La Fortuna.

  • Can you help me plan a tour to see some of the most beautiful places in Costa Rica starting from Tabacon?

    The concierge can suggest an itinerary to explore several of the most beautiful sites in Costa Rica, combining Arenal, Monteverde, Pacuare, or the Pacific beaches.

Special Occasions

  • Is it possible to organise a surprise in the room for a wedding anniversary or a honeymoon?

    The concierge can arrange a romantic room decoration, including petals, a bottle of wine, or a cake to celebrate a wedding anniversary or a honeymoon.

  • Can you prepare a personalised marriage proposal in the natural setting of the thermal springs?

    It is recommended to contact the concierge to organise a personalised marriage proposal, for example near the thermal gardens or in a private space.

  • Can the concierge assist in organising a small private reception or cocktail at Tabacon Thermal Resort?

    The concierge can help coordinate a small private event, such as a cocktail or family celebration, with catering and tailored setup.

Shopping & Luxury Services

  • Can you tell me where to buy local crafts and high-end souvenirs near Tabacon Thermal Resort?

    The concierge can recommend quality souvenir shops, local crafts, or spa products, both in the hotel and in La Fortuna, according to your budget.

  • Can the concierge organise a professional photo shoot in the gardens and thermal springs?

    It is possible to request the concierge to find a professional photographer for a photo shoot in the resort or around Arenal Volcano.

  • Is it possible to obtain personalised services (express laundry, specific items) through the concierge?

    The concierge can assist with personalised services such as express laundry, rental of specific items, or arranging special deliveries to the hotel.

Family Activities

  • Can you suggest activities suitable for families with children around La Fortuna and the Arenal Volcano?

    The concierge can recommend activities suitable for children, such as farm visits, gentle adventure parks, or guided walks in the forest.

  • Can the concierge help me book a babysitting service for an evening at the spa or restaurant?

    It is recommended to contact the concierge to arrange for a licensed babysitting service, depending on availability and desired times.

Personalized Experiences

  • Can you create a customised programme combining hot springs, hiking, and exploring La Fortuna?

    The concierge can create a tailored day combining hot springs, hiking, cultural visits, and recommended restaurants, taking into account your fitness level and interests.

  • Is it possible to organise a private yoga or meditation session at Tabacon Thermal Resort?

    Reservations are made through the concierge, who can arrange private yoga or meditation classes in the gardens or dedicated spaces of the resort.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits