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5★ · Soldeu

Serras Andorra

Soldeu

4.54.5/5588 reviews · Google rating

Hotel 5-star in Soldeu, Andorra, in the heart of Soldeu, featuring an alpine setting, proximity to ski resorts and modern facilities.

What is a stay at Serras Andorra in Soldeu like?

It suits travellers who want to combine mountain time, skiing and comfort in a warm alpine setting.

The stay is designed around active days, a calm return, a wellness pause and dinner in the hotel, without complicated logistics.

Is Serras Andorra well located for skiing in Soldeu?

Yes. The hotel is in Soldeu, close to the ski areas, which makes early starts on the slopes easier.

It is a practical option if you want to reduce transfers and return to the hotel whenever the day calls for a break.

What can you do at Serras Andorra besides skiing?

After skiing, the stay naturally continues with time in the spa or wellness area, with booking recommended at certain times.

Outside the snow season, Soldeu also suits panoramic hiking, followed by a comfortable return to the hotel at the end of the day.

A word from the Concierge

Serras Andorra through the Concierge's eyes

Located in Soldeu, Andorra, Serras Andorra is a five-star hotel that attracts mountain and winter sports enthusiasts. This alpine setting offers a warm and welcoming atmosphere, perfect for relaxing after a day on the slopes. The hotel is close to ski resorts, making it a preferred choice for skiing enthusiasts and families.

What sets Serras Andorra apart is its commitment to comfort and service. The hotel provides a high-end experience with modern facilities and attentive staff. Guests appreciate the friendly ambiance and the attention to detail that makes every stay memorable. The establishment positions itself as an ideal retreat for those seeking both adventure and relaxation.

Before you go, know that the hotel suits couples and families alike. On-site and nearby activities are plentiful, including skiing and trekking. The winter season attracts many visitors, but summer also offers hiking and exploration opportunities. Be sure to check availability during peak season to secure your stay.

_My tip from the Concierge:_ arrange your ski equipment in advance to fully enjoy the slopes upon arrival.

Why choose Serras Andorra?

Serras Andorra is an exceptional address in Soldeu, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • First tracks on the slopes of Soldeu

    One of the defining pleasures of staying here is shaping the day around an early start on the slopes, when the resort is only just stirring and the mountain light is still crisp. From a hotel designed with skiers in mind, that ease makes a tangible difference: less time lost to logistics, more time outdoors, and the freedom to return whenever the day calls for rest.

    HiverIncluded in your stay
  • Post-ski wellness interlude

    After hours spent in the cold and on the move, real luxury often lies in slowing down without interruption. Time in the spa or wellness area helps ease tired legs, restore warmth and turn late afternoon into a genuine period of recovery. It is especially rewarding for travellers who want to combine an active mountain break with proper rest.

    Bien-êtreReservation required
  • An alpine dinner at the hotel restaurant

    In the evening, the stay naturally continues at the table. In a mountain hotel, dining in is not merely convenient; it preserves the continuity of the experience. There is the warmth of the setting, attentive service and the pleasure of ending the day without heading back out. For a couple’s weekend or a family holiday alike, that well-managed simplicity is part of the hotel’s appeal.

    Reservation required
  • Panoramic hiking in the Andorran mountains

    When the snow gives way to trails, Soldeu reveals another side of Andorra. Setting out on a panoramic hike offers a quieter, more mineral and often more intimate reading of the principality. The pleasure of staying here lies in that balance: walking at altitude, returning to the comfort of the hotel, and ending the day peacefully without losing contact with the landscape.

    ÉtéIncluded in your stay
  • A mountain escape for two

    Serras Andorra lends itself especially well to a stay for two, shaped by a simple rhythm: an active morning, a wellness pause, dinner at the hotel and long, restorative rest. The experience lies not in any single activity, but in the overall balance between intimacy, fresh air and comfort. For couples seeking an alpine break without fuss, Soldeu provides a naturally fitting setting.

    Included in your stay
  • A family stay with lighter logistics

    For families, one of the greatest strengths of a well-conceived mountain hotel is the ease it brings to daily life. Proximity to activities, an uncomplicated return to the hotel, the option to dine on site and a welcoming atmosphere all make the stay smoother. It is an experience that appeals to parents who want to share the mountains with children without turning each day into a logistical exercise.

    FamilleIncluded in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 29 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Pets

Pets are not allowed.

No, Serras Andorra doesn’t allow pets.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Guest reviews

4.5 / 5 · 588 reviews

5/5Ashley Siedentopf

I would 100% rebook Serra Andorra. The combination of space, a beautiful family room, and true five-star service makes everything feel completely effortless. From having our own ski butler and private locker, to being…

1/5Anna

I just want to thank this hotel… for completely ruining my vacation and making my stay unbearably uncomfortable. Read my review all the way through and be very careful if you’re thinking of staying here. 1. The hotel…

5/5Briggs Vince

What a great place! We spent 5 nights here and enjoyed every minute of it. The staff is super friendly and accommodating. While I will admit, this is more of a spa resort with a small beginner ski slope, it was great…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Serras Andorra Soldeu?

    Check-in is generally possible from 15:00 and check-out must be completed before 12:00 at Serras Andorra.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability upon arrival. Please contact the concierge to confirm the arrangements for the day.

  • Does Serras Andorra offer a late check-out service?

    Late check-out may be granted depending on hotel occupancy and may incur an additional charge.

  • What happens if I arrive late in the evening at Serras Andorra?

    It is recommended to inform the hotel in case of late arrival to guarantee the room and facilitate check-in in Soldeu.

Location & Access

  • Where is Serras Andorra located in Soldeu?

    Serras Andorra is located on the Carretera General in Soldeu, in the Incles valley, approximately 800 metres from the centre of Soldeu.

  • What is the distance from Serras Andorra to Andorra la Vella and how long does it take by car?

    The distance to Andorra la Vella is approximately 20 to 25 kilometres by car, which takes about 30 to 40 minutes depending on traffic conditions.

  • How to reach Serras Andorra Soldeu from the airports of Barcelona or Toulouse?

    From Barcelona or Toulouse, access is mainly by car or private shuttle following the road to Andorra and then to Soldeu.

  • Does the hotel offer a shuttle service to the Grandvalira slopes?

    Free shuttles from the hotel are provided to reach the Grandvalira ski slopes located a few minutes from Serras Andorra.

  • What is the distance between the hotel and the airport?

    Serras Andorra is approximately 190 km from Barcelona-El Prat Airport and about 165 km from Toulouse-Blagnac Airport, accessible by car or private transfer.

Rooms & Amenities

  • Does the hotel have parking?

    Yes, a private covered parking is available on site at Serras Andorra, usually by reservation and at a daily cost.

  • What types of rooms are offered at Serras Andorra Soldeu?

    Serras Andorra offers different categories of rooms, including double, triple, and quadruple rooms, as well as family suites.

  • Do the rooms at Serras Andorra have a balcony with a mountain view?

    Most rooms have a balcony or terrace with views of the mountains in the Incles valley.

  • What amenities are found in the rooms at Serras Andorra?

    The rooms are equipped with television, Wi-Fi, private bathroom, heating and, depending on the category, a seating area and workspace.

Included Services

  • Is Wi-Fi available in the hotel?

    Yes, free Wi-Fi is available throughout the property for guests.

  • What services are generally included in the room rate at Serras Andorra?

    Breakfast, access to the basic spa, and shuttle service to the slopes may be included depending on the type of stay booked.

  • Does the hotel offer laundry service for guests?

    A laundry and dry cleaning service is offered to guests, as well as the provision of irons and ironing boards.

  • Is room service available at Serras Andorra?

    Room service is available, allowing guests to order dishes and drinks directly from the hotel restaurant or kitchen.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet style with continental, English, and à la carte options, including fresh products, juices, and pastries.

  • Does the Serras Andorra hotel have an on-site restaurant?

    Serras Andorra has the Bruna restaurant on-site, offering mountain and international cuisine in an elegant setting.

  • Can breakfast be served in the room at Serras Andorra?

    Breakfast is generally served in the main restaurant, with the option to have it in the room for an additional charge.

  • Is there a bar or lounge at Serras Andorra to have a drink?

    There is a bar in the hotel, offering hot drinks, cocktails, and snacks for guests after skiing or hiking.

Spa & Wellness

  • What spa and wellness facilities are available at Serras Andorra?

    Serras Andorra has a spa with an indoor pool, thermal pool, sauna, hammam, massage rooms, and body treatments.

  • Does the hotel have a pool?

    Yes, an indoor pool is available in the spa area of Serras Andorra.

  • Is there a gym or fitness centre at Serras Andorra?

    A well-equipped fitness centre allows guests to maintain their workout routine during their stay.

  • Can massages or treatments be booked at the spa of Serras Andorra?

    Massages and various aesthetic and wellness treatments are available by reservation at the hotel's spa.

Activities & Leisure

  • What skiing activities are possible from Serras Andorra?

    Serras Andorra offers easy access to skiing at Grandvalira, with shuttles and arrangements for passes and equipment through local partners.

  • What outdoor activities can be done around the Serras Andorra hotel?

    The surroundings of Soldeu allow for hiking, cycling, snowshoeing, and other mountain activities in both summer and winter.

  • Does the hotel offer organised activities for children?

    A play area and organised activities for children, including a ski camp, are offered depending on the season.

  • Can excursions or guided tours be organised from Serras Andorra?

    Guided tours, walking trips, and nature outings can be organised from the hotel.

Family & Kids

  • Does Serras Andorra offer family rooms suitable for children?

    Family and quadruple rooms are available, suitable for stays with children and offering larger spaces.

  • Is there a babysitting service at Serras Andorra Soldeu?

    A childcare or babysitting service can be provided upon request, subject to the availability of specialised staff.

  • Can children access the pool and spa at Serras Andorra?

    The spa has specific access rules for children, with dedicated hours and supervision required depending on age.

  • Does the restaurant at Serras Andorra offer options for children?

    Menus and options suitable for children are generally available at the hotel restaurant.

Pets

  • Are pets allowed at Serras Andorra?

    Pets are not accepted at Serras Andorra, according to the latest information.

  • Does Serras Andorra have services or facilities dedicated to pets?

    No boarding or specific services for pets are offered on-site; guests must arrange external care.

  • Does the policy regarding dogs at Serras Andorra vary by winter or summer season?

    It is advisable to check before your stay, as certain periods may have different policies regarding pets.

  • Are assistance dogs allowed at Serras Andorra Soldeu?

    Official assistance animals may sometimes be admitted, subject to prior confirmation with the hotel.

Accessibility

  • Is Serras Andorra suitable for people with reduced mobility?

    The hotel has accessible parking spaces and may offer rooms adapted for people with reduced mobility.

  • Are there elevators in the Serras Andorra hotel to access the rooms?

    Elevators serve the floors, facilitating access to the rooms for those with mobility difficulties.

  • How can I book a wheelchair-accessible room at Serras Andorra?

    It is recommended to request a room specifically equipped for wheelchair access when making a reservation.

  • Are the spa and restaurant facilities easily accessible for disabled persons?

    The common areas and spa have suitable access paths, but some surrounding mountainous areas may remain difficult.

Billing & Policies

  • Are transfers to the airport offered?

    The hotel can assist in arranging private or shared transfers to the main airports in the region.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate booked, with flexible or non-refundable options available according to the chosen offer.

  • Are there any tourist taxes to pay?

    Local taxes may apply to the stay, to be paid on-site according to Andorran regulations.

  • What payment methods are accepted at Serras Andorra Soldeu?

    Payments are generally accepted by credit card and sometimes in cash, with a deposit being blocked upon arrival.

  • What is the average price range for a night at Serras Andorra in high season?

    Room rates vary depending on the season, room type, and occupancy, with higher prices during the ski high season.

Sustainability

  • Does Serras Andorra implement sustainable development measures in the hotel?

    The hotel implements eco-responsible practices such as careful management of energy and water in its facilities.

  • Does the spa and pool area of Serras Andorra adhere to specific environmental standards?

    The spa and pool are managed with particular attention to water consumption and the products used for treatment.

  • Are the in-room amenities at Serras Andorra eco-friendly?

    Bathroom products and materials may be chosen to reduce environmental impact and promote sustainability.

  • Does the hotel offer initiatives to raise awareness among guests about energy conservation?

    Guests are often encouraged to reuse towels and participate in energy-saving efforts during their stay.

The Concierge answers — Serras Andorra

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Barcelona airport to Serras Andorra in Soldeu?

    The concierge can organise a private transfer from Barcelona or Toulouse airports to Serras Andorra in Soldeu. Contact the concierge to confirm the arrangements for the day.

  • How do I book the shuttle from Serras Andorra hotel to the Grandvalira ski lifts?

    The concierge can book the hotel's free shuttle service to the Grandvalira slopes and advise on the most convenient schedules. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver for the evening from Serras Andorra?

    The concierge can arrange a private driver for the evening to travel between Soldeu, Andorra la Vella, and the surrounding areas. Contact the concierge to confirm the arrangements for the day.

  • Can you help me organise a transfer between Serras Andorra and Andorra la Vella?

    The concierge can advise on the best route and organise a taxi or minibus for a transfer to Andorra la Vella from the hotel. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you book a table at the Bruna restaurant at Serras Andorra for tonight?

    Reservations are made through the concierge, who can secure a table at the Bruna restaurant at Serras Andorra and suggest suitable times. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge recommend and book a gourmet restaurant near the hotel?

    The concierge can recommend gourmet restaurants in Soldeu or the Incles valley and make the reservation for you. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a typical mountain dinner (raclette, fondue) through the concierge?

    The concierge can organise a special mountain dinner, raclette or fondue, at a partner restaurant or at the hotel, subject to availability. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • How do I book a massage at the Serras Andorra spa during my stay?

    Reservations are made through the concierge, who can schedule a massage or body treatment at the Serras Andorra spa. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a private spa session for two at Serras Andorra?

    The concierge can arrange a private slot or a couple's wellness experience in the hotel's spa, subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a child-friendly spa slot at Serras Andorra?

    The concierge can provide the family-friendly spa hours and reserve suitable access for children according to the establishment's rules. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you organise a half-day trip to Andorra la Vella from Serras Andorra?

    The concierge can organise a trip to Andorra la Vella including a visit to the old town and free time for shopping. Contact the concierge to confirm the details for the day.

  • Is it possible to book a guided hike in the Incles Valley through the concierge?

    The concierge can book a guide for a accompanied hike in the Incles Valley departing from the hotel. Contact the concierge to confirm the details for the day.

  • Can the concierge organise a cultural tour of the villages and churches around Soldeu?

    The concierge can offer a programme for visiting the mountain villages and Romanesque churches around Soldeu with transport. Contact the concierge to confirm the details for the day.

Special Occasions

  • Can you organise a romantic room decoration for a wedding anniversary at Serras Andorra?

    The concierge can prepare a romantic room decoration with flowers and champagne for a special occasion, subject to availability. Contact the concierge to confirm the details for the day.

  • Is it possible to order a birthday cake through the concierge during my stay?

    The concierge can organise a personalised birthday cake served at the hotel restaurant or in the room. Contact the concierge to confirm the details for the day.

  • Can the concierge help me organise a marriage proposal at Serras Andorra?

    The concierge can coordinate a discreet marriage proposal, with a setup at the spa, in the room, or on the terrace according to your wishes. Contact the concierge to confirm the details for the day.

Shopping & Luxury Services

  • Can you organise a half-day shopping trip in the luxury boutiques in Andorra?

    The concierge can recommend the best luxury boutiques in Andorra and arrange a driver for a shopping session. Contact the concierge to confirm the details for the day.

  • Can the concierge arrange for premium ski equipment rental delivered to Serras Andorra?

    The concierge can connect with premium ski equipment rental services delivered to the hotel. Contact the concierge to confirm the details for the day.

  • Is it possible to book a personal shopper for shopping in Andorra through the concierge?

    The concierge can assist in organising a personal shopper service in Andorra la Vella subject to local availability. Contact the concierge to confirm the details for the day.

Family Activities

  • How can I register my children for the ski camp offered by Serras Andorra?

    The concierge can register children for the ski camp or other supervised activities offered from the hotel. Contact the concierge to confirm the details for the day.

  • Can you recommend family activities around Serras Andorra for a weekend?

    The concierge can suggest a schedule of family activities, including a playground, tobogganing, and nature outings around Soldeu. Contact the concierge to confirm the details for the day.

  • Can the concierge book a private ski instructor for my family?

    The concierge can arrange a private ski lesson for children or adults with partner instructors from Grandvalira. Contact the concierge to confirm the details for the day.

Personalized Experiences

  • Can you create a customised stay combining skiing, spa, and gastronomy at Serras Andorra?

    The concierge can create a tailored programme combining skiing, spa, gastronomy, and shopping according to your preferences. Contact the concierge to confirm the details for the day.

  • Is it possible to book a personalised full wellness day at the spa of Serras Andorra?

    The concierge can organise a complete wellness experience including spa treatments and personalised fitness sessions at the hotel. Contact the concierge to confirm the details for the day.

  • Can the concierge organise a snowshoeing outing at sunset from Serras Andorra?

    The concierge can offer an exclusive winter experience, such as a snowshoeing outing at sunset with a return by private shuttle. Contact the concierge to confirm the details for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits