Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Lake Louise

Post Hotel & Spa

200 Pipestone Rd, Lake Louise, AB T0L 1E0, Canada, Lake Louise

4.54.5/5597 reviews · Google rating
  • In Lake Louise, in the heart of the Canadian Rockies
  • Member of Relais & Châteaux
  • Spa with relaxing treatments after outdoor activities
  • Easy access to outdoor activities

Hotel 5-star in Lake Louise, Canada, in the heart of Lake Louise, featuring a spa, Relais & Châteaux status and a Canadian Rockies setting.

Where is Post Hotel & Spa in Lake Louise?

Post Hotel & Spa is in Lake Louise, Alberta, in the Canadian Rockies. Its setting works well for nature-focused stays in any season.

From the hotel, outdoor activities are easy to plan, along with a few cultural stops in the village. The concierge can help shape the day around the weather.

Does Post Hotel & Spa have a shuttle to Lake Louise?

If you need a local transfer, it is best to check directly with the concierge before arrival. Options may depend on the season and your plans.

The team can also point you towards the simplest way to reach activities around Lake Louise. It is wise to arrange this ahead in busier periods.

What is Post Hotel & Spa best known for?

The hotel is especially known for its warm atmosphere, spa and dining. It suits travellers who like to return to comfort after time outdoors.

Food is an important part of the stay, with several venues depending on the mood. You can choose a more refined dinner, Swiss fondue or something more relaxed.

A word from the Concierge

Post Hotel & Spa through the Concierge's eyes

Post Hotel & Spa is located in Lake Louise, Canada, offering an exceptional natural setting. This 5★ hotel is part of the Relais & Châteaux property, known for its commitment to quality hospitality. The prime location allows for exploration of the majestic Canadian Rockies, with easy access to outdoor activities.

What sets this hotel apart is its warm and welcoming atmosphere. Guests appreciate the comfort of its facilities and the quality of service. The spa offers a range of relaxing treatments, perfect after a day of exploration. Common areas are designed to promote relaxation and conviviality.

Before you go, know that this hotel suits various types of stays, whether for couples seeking romance, families, or business travelers. The best time to visit ranges from summer to fall when nature reveals its most beautiful colors. Be sure to book in advance, especially during peak season.

_My tip from the Concierge: book your spa treatments as soon as possible, as slots fill up quickly during busy periods._

Why choose Post Hotel & Spa?

Post Hotel & Spa is an exceptional address in Lake Louise, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In Lake Louise, in the heart of the Canadian Rockies
  • Member of Relais & Châteaux
  • Spa with relaxing treatments after outdoor activities
  • Easy access to outdoor activities
  • Shared spaces designed for relaxation

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Post-hike recovery treatment

    After a day spent on the trails or outdoors, this experience focuses on recovery and release. Its value lies not only in relaxation, but in extending physical effort intelligently through a treatment suited to the mountain rhythm. Ideal for regaining ease of movement, easing tension and restoring a lasting sense of comfort before dinner.

    Signature bien-êtreReservation required
  • Tailor-made Rockies day with the concierge

    The real luxury in Lake Louise often lies in avoiding over-rigid itineraries. This experience is built around concierge guidance to shape a coherent day according to season, weather and your wishes at the time. Hiking, pauses, a return to the spa or a later dinner are all considered so that the pleasure of the landscape is preserved without turning the stay into a race against time.

    Exclusivité conciergeReservation required
  • After-the-mountains dinner

    Some addresses know how to turn dinner into a true second highlight of the day. At Post Hotel & Spa, the experience comes fully into its own after several hours outdoors: one returns to the warmth of the house, the slower evening rhythm and the pleasure of dining that complements the destination. Ideal for travellers who regard gastronomy as an essential part of travel.

    À vivre le soirReservation required
  • Gentle morning in Lake Louise

    For those who prefer to discover the mountains without haste, this experience celebrates a slower start to the day: an unhurried wake-up, breakfast taken properly, then a departure into the surroundings as the light settles. It is especially suited to romantic stays or to travellers seeking less performance than quality of presence in the place.

    Included in your stay
  • Fire-and-silence pause in the shared spaces

    The shared spaces designed for relaxation are part of the house’s identity. This experience is about fully inhabiting the hotel’s interior rhythm: reading, conversation and watching time pass after a mountain outing. It is a simple yet telling way to understand what distinguishes great nature addresses: the ability to make the return as memorable as the excursion itself.

    Esprit maisonIncluded in your stay
  • Wellbeing and open-air escape

    Designed to balance activity and recovery, this experience combines exploration of the surroundings with time at the spa. It reflects the spirit of Post Hotel & Spa perfectly: live the mountains fully, then return indoors to regain warmth, calm and comfort. Especially well suited to shorter stays, when every moment should be well used without losing gentleness.

    Idéal court séjourReservation required

Restaurants & bars

5 on-site dining venues.

  • Post hotel’s restaurant

    Restaurant

    Chef: Hans Sauter
    Chef: Hans Sauter

    Highlights

    • one of the finest in Alberta, with a wine cellar to match
    Practical information

    The concierge’s wordAt the Post Hotel’s restaurant, let Hans Sauter guide you: one of Alberta’s finest tables, with a wine cellar to match.

  • Fondue Stübli

    Restaurant

    Highlights

    • Swiss
    • traditional Swiss fondues including a classic cheese fondue, fondue “bourguignonne” and fondue “chinoise”
    Practical information

    The concierge’s wordIf you want the true Swiss spirit, book Fondue Stübli for a traditional fondue: classic cheese, bourguignonne, or chinoise.

  • The Dining Room

    Restaurant

    Highlights

    • European
    • Awarded Best Food in the Americas by Condé Nast Traveler’s Gold List
    Practical information

    The concierge’s wordAt The Dining Room, you come for remarkable European cuisine, recognized among the Americas’ best by Condé Nast Traveler’s Gold List.

  • Sir Norman Lounge

    Lounge

    Highlights

    • a great spot to be après ski, après hike, before or after dinner
    Practical information

    The concierge’s wordFor a well-timed stop, head to Sir Norman Lounge: perfect for après-ski, after a hike, or before or after dinner.

  • Outpost

    Bar

    Highlights

    • Pub fare
    • a great place to gather with friends and relive the day’s adventures
    Practical information

    The concierge’s wordTo wrap up the day, head to Outpost: an easygoing spot for pub fare and reliving the day’s adventures with friends.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Cancellation

The cancellation policy at Post Hotel & Spa depends on your room type and booking terms.

Pets

Pets are not allowed.

No, pets are not allowed at Post Hotel & Spa.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 200 Pipestone Rd, Lake Louise, AB T0L 1E0, Canada

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 597 reviews

3/5Sarah

A pleasant hotel with a great location close to Lake Louise. However, the welcome we received was rather cold, which is not what I would expect from a Relais & Châteaux property. One particular lady, whose first name…

5/5Tkshotz Productions

Our stay at the Post Hotel & Spa was nothing short of exceptional. Nestled in the heart of Lake Louise, the setting feels like a quiet alpine postcard—peaceful, scenic, and effortlessly elegant. I had actually…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 3 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Samson Native GalleryArt gallery

    190 m · 2 min walk

    Art gallery a two-minute walk away, showcasing works by local and Indigenous artists.

    Practical information

    The concierge’s wordA 2-minute walk away, Samson Native Gallery offers a calm break to discover works by local and Indigenous artists.

  • Kingmik Dog Sled ToursTourist attraction

    1.8 km · 3 min by car

    Tourist attraction located 1.8 km away, offering dog sledding tours in a natural setting.

    Practical information

    The concierge’s wordFor a nature break around Lake Louise, Kingmik Dog Sled Tours is a good fit if you’re in the mood for a dog sledding excursion.

  • Lake Louise Ski Resort & Summer GondolaTourist attraction

    2.2 km · 4 min by car

    Ski and recreation resort in Lake Louise, offering winter and summer activities.

    Practical information

    The concierge’s wordIdeal if you want to mix fresh air and seasonal activities, for an active break in Lake Louise.

  • Deer LodgeHistoric landmark

    2.2 km · 4 min by car

    Deer Lodge, a historic site located 2,184 meters away, provides insight into the architectural heritage of the area.

    Practical information

    The concierge’s wordFor a quiet break, Deer Lodge offers a glimpse of the region’s architectural heritage in a historic high-altitude setting.

  • Images of the NorthArt gallery

    2.6 km · 5 min by car

    Art gallery located 2,645 meters away, showcasing contemporary artworks and various exhibitions.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break in Lake Louise, this contemporary art gallery suits a calm visit between two outdoor moments.

  • Fairview LookoutObservation deck

    3.3 km · 6 min by car

    Observation deck 3.3 km away, providing a panoramic view of the surrounding landscape.

    Practical information

    The concierge’s wordFor a wide-angle break around Lake Louise, Fairview Lookout offers a lovely panorama over the surrounding landscape, ideal when you feel like gaining a little perspective.

  • WILDLIFE INTERPRETIVE CENTRE at Lake Louise Ski ResortMuseum

    3.9 km · 7 min by car

    Museum 3922 meters away, dedicated to the interpretation of local wildlife and its habitat.

    Practical information

    The concierge’s wordFor a quiet break, this museum helps you better understand local wildlife and its habitat before heading out around Lake Louise.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • VancourverPark

    304 m · 4 min walk

    Park a four-minute walk away, providing a natural space to relax and enjoy the outdoors.

    Practical information

    The concierge’s wordA 4-minute walk away, Vancourver is ideal for a green break between plans or some time outdoors at the end of the day.

  • Great Divide TrailheadPark

    1.8 km · 3 min by car

    Great Divide Trailhead, a starting point for hikes in an exceptional natural setting.

    Practical information

    The concierge’s wordIf you’re after a nature break in Lake Louise, Great Divide Trailhead is a good starting point for a peaceful hike.

  • Lake LouisePark

    2.8 km · 5 min by car

    Lake Louise, a natural park featuring scenic landscapes and hiking trails.

    Practical information

    The concierge’s wordFor a nature break, Lake Louise is well suited to a walk on the trails and a quiet moment taking in the scenery.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Post Hotel & Spa Lake Louise?

    Standard check-in is from 4:00 PM and check-out is generally before 11:00 AM, subject to the hotel's policies. Contact the concierge to confirm the day's arrangements.

  • How does the check-in process work upon arrival at Post Hotel & Spa?

    Online check-in is not mentioned as available on public channels. Check-in is usually done at the reception upon your arrival. Contact the concierge to confirm the day's arrangements.

  • Can I request a late check-out at Post Hotel & Spa and is there an extra charge?

    A late check-out is sometimes possible depending on availability that day and may incur additional fees. Contact the concierge to confirm the day's arrangements.

  • Does the hotel offer luggage storage before arrival or after departure?

    Luggage storage can generally be offered before check-in or after check-out to enjoy Lake Louise freely. Contact the concierge to confirm the day's arrangements.

  • Can I check in early?

    It is possible to request early access to the room, but this depends on availability on the day and may involve an extra charge. Contact the concierge to confirm the day's arrangements.

  • Does the hotel have parking?

    A free private parking is indicated by several online distributors for guests staying at the hotel, convenient for those arriving by rental or personal car.

Location & Access

  • Where is Post Hotel & Spa located in Lake Louise?

    Post Hotel & Spa is located at 200 Pipestone Road, in the village of Lake Louise, Alberta, in the heart of Banff National Park.

  • What is the distance between the hotel and the airport?

    Post Hotel & Spa is approximately a 2-hour drive from Calgary International Airport, mostly via the Trans-Canada Highway (Highway 1). Contact the concierge to confirm the day's arrangements.

  • Is Post Hotel & Spa located near the shores of Lake Louise?

    The hotel is situated in the village of Lake Louise, just a few minutes' drive from the lake itself, and serves as a central base for exploring the Canadian Rockies.

  • How do I access Post Hotel & Spa from Banff or Calgary without getting lost?

    The property is easily accessible by car via the Trans-Canada Highway, with signage for Lake Louise, and is also a short drive from the local bus station. Contact the concierge to confirm the day's arrangements.

  • What makes Post Hotel & Spa Lake Louise particularly well-known?

    The hotel is known for its luxurious alpine lodge atmosphere, Relais & Châteaux service, refined cuisine, and the highly regarded Temple Mountain Spa, which are much appreciated by travellers seeking comfort in the heart of the Rockies.

Rooms & Amenities

  • What types of rooms and suites does the Post Hotel & Spa offer?

    The rooms and suites are warm chalet-style, with quality bedding, private bathroom, television, seating area, often a fireplace and sometimes a balcony, depending on the category booked.

  • What amenities can be found in the rooms at the Post Hotel & Spa?

    The rooms are generally equipped with television, telephone, safe, bathroom with bathtub or shower, toiletries and hairdryer. Contact the concierge to confirm the arrangements for the day.

  • Does the Post Hotel & Spa have suites with a fireplace or private hot tub?

    Suites with a fireplace and sometimes a hot tub are offered in certain higher categories, appreciated for romantic stays or high-end ski trips.

  • Is the Post Hotel & Spa adults only?

    The hotel is known for its intimate adult atmosphere and is not specifically an adults-only establishment, but mainly caters to couples or travellers seeking calm and gastronomy.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served in the hotel restaurant, in the form of a menu or à la carte with hot and continental options, in the spirit of a Relais & Châteaux establishment.

  • What restaurants and bars are available at the Post Hotel & Spa?

    The Post Hotel & Spa features a renowned gourmet restaurant as well as a bar, offering market-inspired cuisine with a recognised wine list and attentive service.

  • Can the hotel offer vegetarian or gluten-free menus at the restaurant?

    Options suitable for specific diets can often be provided upon request, including vegetarian or gluten-free, by notifying the catering team in advance.

  • Is room service offered at the Post Hotel & Spa?

    Room service is generally available at certain hours for breakfast or selected meals, depending on the season and occupancy.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The Post Hotel & Spa has an indoor saltwater pool, appreciated after days of hiking or skiing, as well as a jacuzzi and a steam room.

  • What types of treatments are offered at the Temple Mountain Spa of the Post Hotel & Spa?

    The Temple Mountain Spa offers massages, body treatments, facials, manicures, and other wellness services, by appointment and subject to availability.

  • Does the hotel have a gym or fitness centre?

    A modestly sized but well-equipped fitness room is available for guests who wish to maintain their workout routine during their stay.

  • Is there a jacuzzi or steam room accessible to guests of the Post Hotel & Spa?

    The spa includes a jacuzzi, a steam room, and relaxation areas, complementing the wellness offerings for unwinding after a day in the mountains.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is advertised as free in the rooms and common areas of the Post Hotel & Spa for staying guests.

  • What services are included for free in the stay at the Post Hotel & Spa?

    Parking, Wi-Fi, and access to the indoor pool are generally included services for guests, depending on the terms related to the booked rate.

  • Does the hotel offer daily housekeeping and laundry service?

    Daily housekeeping service is provided, and laundry or dry cleaning services may be offered through the reception, at an additional cost.

  • Does the Post Hotel have a shuttle to Lake Louise?

    Public shuttles operated by Parks Canada run seasonally between the village of Lake Louise and the lake, but the hotel does not report a dedicated private shuttle. Contact the concierge to confirm the day's arrangements.

  • How much does the Lake Louise shuttle cost?

    In summer, official paid shuttles connect Lake Louise and Moraine Lake from designated departure points, with a fare per person. Contact the concierge to confirm the day's arrangements.

  • Is there a free shuttle bus to Lake Louise?

    Parks Canada shuttles to Lake Louise may sometimes be free or subsidised depending on the season and the ongoing programme. Contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • What are the main advantages of staying at the Post Hotel & Spa Lake Louise?

    The Post Hotel & Spa is known for its cosy alpine chalet atmosphere, its gourmet restaurant, and its Relais & Châteaux service, which regularly feature in very good online reviews.

  • What outdoor activities are accessible near the Post Hotel & Spa?

    From the Post Hotel & Spa, it is easy to engage in hiking, skiing, snowshoeing, wildlife watching, canoeing on Lake Louise in summer, as well as scenic tours of the surrounding Rockies.

  • Can excursions and tours be booked from the Post Hotel & Spa?

    Several activities can be organised directly from the hotel, such as guided tours, photo outings, or hikes, through local providers.

  • What famous film was shot in the Lake Louise area?

    Lake Louise and Banff National Park have served as the backdrop for several productions, including the film 'The Revenant', which was partially filmed in the surrounding area.

Family & Kids

  • Is the Post Hotel & Spa suitable for a stay with children?

    The Post Hotel & Spa warmly welcomes families, but the atmosphere remains calm and refined. Larger rooms and suites may be suitable for stays with children.

  • What family activities can be done around the Post Hotel & Spa?

    Depending on the season, families can enjoy easy hikes, lakeside strolls, skiing, ice skating, and other nature activities accessible from the hotel.

  • Does the hotel offer a babysitting service or a kids club?

    No mention of a kids club, daycare, or babysitting services is publicly highlighted. Contact the concierge to confirm the arrangements for the day.

  • Are there family rooms or connecting rooms at the Post Hotel & Spa?

    Standard rooms are not all equipped with kitchenettes, but suites and chalets may offer more space for families, depending on the chosen category.

Pets

  • Are pets allowed at Post Hotel & Spa?

    Pets are generally not accepted at the Post Hotel & Spa, with the possible exception of certain service dogs, according to local regulations.

  • Does the hotel have special rooms for guests travelling with a dog?

    No wing specifically dedicated to guests with pets is highlighted, as the positioning is rather oriented towards a pet-free environment.

  • Are special services offered for pets at the Post Hotel & Spa?

    The Post Hotel & Spa does not publicly communicate about integrated services for pets (bowls, beds, or menus). Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is Post Hotel & Spa suitable for people with reduced mobility?

    The main building has elevators and wide corridors, but not all areas may be accessible. Contact the concierge to confirm the arrangements for the day.

  • Are there specially adapted rooms for wheelchair users?

    The availability of accessible rooms for people with reduced mobility is not clearly detailed publicly. Contact the concierge to confirm the arrangements for the day.

  • Is access to the hotel's outdoor areas practical for people with walking difficulties?

    The surroundings of Lake Louise village may be snowy or icy in winter, which can complicate outdoor movement for people with reduced mobility.

Billing & Policies

  • Do the rates at Post Hotel & Spa automatically include breakfast and access to the spa?

    Breakfast, certain activities, and access to the spa may or may not be included depending on the type of offer or package chosen at the time of booking.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the booking channel and the period (high or low season). There are flexible and non-refundable rates. Contact the concierge to confirm the arrangements for the day.

  • Are there any occupancy taxes to pay?

    Federal and provincial taxes, as well as fees related to the park or destination, may be added to the room rate on the final bill.

  • What does room 420 mean?

    The number 420 is sometimes associated in popular culture with cannabis consumption, but in a hotel context, it is simply a room number like any other.

  • What payment methods are accepted at Post Hotel & Spa?

    Major international credit cards are generally accepted, as well as sometimes debit cards, depending on the terminal and the establishment's banking agreements.

Sustainability

  • Does Post Hotel & Spa adopt environmentally friendly practices?

    The hotel, located in the heart of the national park, promotes environmental respect through careful resource management, sorting, and landscape integration, aligning with the park's requirements.

  • What concrete actions for sustainable development are implemented by the Post Hotel & Spa?

    Selective sorting, a rational use of water and energy, as well as architecture integrated into the natural site, are part of a responsible tourism approach in Banff National Park.

  • Are guests made aware of eco-friendly practices during their stay at the Post Hotel & Spa?

    Guests are encouraged to limit the changing of linen and towels and to respect the surrounding wildlife and flora, in the spirit of preserving the national park.

The Concierge answers — Post Hotel & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Calgary Airport to the Post Hotel & Spa Lake Louise?

    The concierge can organise a private transfer by car or SUV between Calgary Airport and the Post Hotel & Spa, with pricing, travel time, and schedules tailored to your flight.

  • Can the hotel help me book a shuttle between the Post Hotel & Spa and the shores of Lake Louise?

    The concierge can book local shuttles or taxis to reach the Lake Louise lakefront or the village, and provide information on the most convenient schedules and stops.

  • Is it possible to book a driver to visit Moraine Lake and the main sites around Lake Louise?

    The concierge can coordinate a driver service for the day, with a customised itinerary to Moraine Lake, Lake Louise, and other iconic viewpoints.

  • Can you help me arrange a car rental during my stay at the Post Hotel & Spa?

    The concierge can advise on car rental options in Banff or at the airport, and assist in arranging the delivery or return of the vehicle depending on the provider's availability.

  • Can the hotel book the official shuttle for me to Lake Louise and Moraine Lake?

    The concierge can provide the schedules and book tickets for the official shuttles to Lake Louise and Moraine Lake, as well as give updated pricing.

Restaurant Reservations

  • Can you book a table at the fine dining restaurant of the Post Hotel & Spa and at other restaurants in Lake Louise?

    Reservations are made through the concierge, who can secure a table at the fine dining restaurant of the Post Hotel & Spa or at the best establishments in Lake Louise and Banff.

  • Can the hotel recommend and book restaurants suitable for a vegetarian or gluten-free diet?

    The concierge can suggest restaurants that cater to vegetarian, vegan, or gluten-free diets, and communicate your dietary restrictions to the chef when making the reservation.

  • Can you arrange a special romantic dinner at the restaurant of the Post Hotel & Spa for a special occasion?

    The concierge can organise a birthday dinner or a marriage proposal with a special menu, cake, and personalised table decoration.

  • Can the concierge help me choose the timing and dress code for dining at the restaurant of the Post Hotel & Spa?

    The concierge can provide information on the restaurant's dress code, service hours, and make a reservation at a time that suits you.

Spa Bookings

  • Can you help me book a treatment at the Temple Mountain Spa of the Post Hotel & Spa?

    Treatments at the Temple Mountain Spa are booked through the concierge, who can advise on massages, body and facial treatments according to your needs and the day's availability.

  • Is it possible to organise a complete half-day wellness experience at the spa with several treatments?

    The concierge can create a wellness package including a pool, jacuzzi, steam room, and several spa treatments for a half-day or a full day.

  • Can you organise a couples massage at the Post Hotel & Spa?

    The concierge can book couples massages and arrange a romantic atmosphere with coordinated timings and a possible glass of wine or champagne depending on the current offer.

Excursions & Cultural Visits

  • Can the hotel book a guided tour for me around Lake Louise and Banff National Park?

    The concierge can arrange guided tours to Lake Louise, Moraine Lake, Banff National Park, and the main points of interest in the Rockies.

  • Can you organise a guided tour with a local guide to discover the best viewpoints of Lake Louise?

    The concierge can recommend local guides for hiking, wildlife observation, or photography outings, and arrange departures from the hotel.

  • Can the concierge inform me about the filming locations of famous movies around Lake Louise?

    The concierge can provide information on famous filming locations, including films shot at Lake Louise, and suggest an itinerary to discover them.

Special Occasions

  • Can you prepare a romantic surprise in the room for a marriage proposal at the Post Hotel & Spa?

    The concierge can organise a romantic arrival in the room with flowers, champagne, chocolates, and a personalised message.

  • Can the hotel help me organise a birthday or private celebration on-site?

    The concierge can assist in planning a birthday with a personalised cake, decorations, a card, and possible entertainment according to your wishes.

  • Is it possible to privatise a space at the Post Hotel & Spa for a small family event?

    The concierge can offer options for partial privatisation of a space or lounge for an intimate event, depending on the season and availability.

Shopping & Luxury Services

  • Can you recommend shops for buying mountain clothing or souvenirs near the Post Hotel & Spa?

    The concierge can recommend outdoor, luxury, and souvenir shops in Lake Louise, Banff, or Calgary, and arrange transport if necessary.

  • Can the hotel arrange a personal shopper service or advance purchases for my stay?

    The concierge can, subject to availability, organise a personal shopper service or coordinate specific purchases before your arrival.

Family Activities

  • Can you recommend activities to do with children around the Post Hotel & Spa?

    The concierge can suggest family-friendly activities depending on the season: easy hikes, canoeing, ice skating, snowshoeing, or sleigh rides.

  • Can the hotel help me rent ski or snowshoe equipment for the whole family?

    The concierge can arrange the rental of equipment (toboggans, snowshoes, skis) from local providers and advise on the best family-friendly areas.

Personalized Experiences

  • Can you create a personalised itinerary for a stay around Lake Louise starting from the Post Hotel & Spa?

    The concierge can create a customised itinerary for 2 or 3 days including activities, restaurants, spa, and free time according to your preferences and pace.

  • Is it possible to organise a professional photo shoot in and around the Post Hotel & Spa?

    The concierge can organise a professional photo shoot in the landscapes of Lake Louise or at the hotel, coordinating the photographer and locations.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits