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5★ · Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey

Santa Cruz de Tenerife

4.84.8/59,104 reviews · Google rating

Hotel 5-star in Santa Cruz de Tenerife, in the heart of the city, featuring lush gardens, leisure facilities and contemporary decor.

Where is Iberostar Heritage Grand Mencey located in Santa Cruz de Tenerife?

The hotel is in Santa Cruz de Tenerife, in a calm and central area. It makes it easy to get around the city and set off to explore the rest of the island.

The setting suits an urban stay, with local attractions and beaches nearby. It is a practical base for discovering Santa Cruz on foot, then returning to a quieter atmosphere.

Is breakfast served at Iberostar Heritage Grand Mencey?

Yes, breakfast is one of the hotel’s notable experiences. It can be enjoyed on the terrace, in a calm setting, before a day of sightseeing or meetings.

For exact serving times on your dates, it is best to check when booking or with the Concierge. Service schedules can vary with the season and the stay arrangement.

Does Iberostar Heritage Grand Mencey have a spa?

Yes, the hotel has a spa designed as a wellness pause in the city. It works well after a flight, between meetings or on returning from an excursion.

Some spa-related experiences require booking. It is best to arrange your time slot in advance, especially for a short stay or weekend break.

A word from the Concierge

Iberostar Heritage Grand Mencey through the Concierge's eyes

Iberostar Heritage Grand Mencey, a five-star hotel, is located in Santa Cruz de Tenerife, on the island of Tenerife in Spain. This establishment sits in a quiet area, close to local attractions and beaches. The decor combines tradition and modernity, creating a welcoming atmosphere. Travelers appreciate its central location, ideal for exploring the city and its surroundings. What sets this hotel apart is its elegant ambiance and attentive service. The common areas are designed for guest comfort, featuring lush gardens and modern facilities. The hotel also offers leisure amenities, contributing to a relaxing experience. Guests can expect quality service typical of luxury hotels. Before you go, know that this hotel suits both couples and business travelers. The atmosphere is calming, perfect for a restful stay. High season periods attract more visitors, so plan your stay accordingly. Access to public transport is easy, making city travel convenient. _My tip from the Concierge: consider booking in advance to secure your stay, especially during high season when the hotel is highly sought after._

Why choose Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey is an exceptional address in Santa Cruz de Tenerife, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast on the terrace in the softness of Santa Cruz

    Beginning the day at the Grand Mencey means enjoying a calm moment before the city’s rhythm takes over. Morning light, the presence of gardens and the hotel’s composed atmosphere give breakfast a dimension beyond simple service. It is ideal for taking one’s time before a day of sightseeing, meetings or setting off to explore the rest of Tenerife.

    Classique de la maisonIncluded in your stay
  • An urban spa interlude

    In the heart of Santa Cruz, the spa makes it possible to introduce a genuine recovery moment into an urban stay. After a flight, between meetings or on returning from an excursion, this wellness interlude rebalances the day and turns the hotel into a destination in its own right. It is especially appreciated by couples and business travellers alike.

    Bien-êtreReservation required
  • Brunch and relaxation at Hotel Mencey

    To experience the address as a meeting place as much as a hotel, few things feel more fitting than brunch followed by a moment of relaxation. This experience captures the spirit of the Grand Mencey: a house open to the city, yet capable of creating a bubble of calm, comfort and understated pleasure.

    Reservation required
  • A walking city escape from the hotel

    The Grand Mencey lends itself to discovering Santa Cruz at a measured pace. Setting out on foot, reaching cultural institutions, stopping at a café and then returning to the calm of the gardens creates a day very different from a conventional seaside stay. It is an elegant way to discover Tenerife through its capital.

    Included in your stay
  • A seamless business stay

    For business travellers, the signature experience lies in smoothness: a central location, calm atmosphere, suitable services and the ability to move efficiently between work, meetings and recovery. The Grand Mencey offers that rare balance of presence, comfort and ease of use that defines strong business addresses.

    BusinessIncluded in your stay
  • Returning to calm after an island excursion

    Using Santa Cruz as a base for exploring Tenerife allows the island to be experienced differently. After a day spent beyond the capital, returning to the Grand Mencey, its outdoor spaces and composed atmosphere brings a deeply welcome sense of return. The hotel then becomes the serene counterpoint to a more mobile journey.

    Included in your stay

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Guest reviews

4.8 / 5 · 9,104 reviews

5/5Rebecca Gill

Iberostar Heritage Grand Mencey is a truly great hotel, one of the best on the island of Tenerife. The hotel is luxurious offering great facilities such as Spa Access and numerous high end restaurants. Duke was a…

5/5Géraud Willing BONOU-S

We had a wonderful stay. Everything was perfect from start to finish: the hotel, the cleanliness, the comfort, and the overall atmosphere. The staff was incredibly kind and welcoming, and as a lovely surprise, the team…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

    Check-in is generally possible from 3 PM and check-out until 12 PM, according to the hotel's information.

  • Can I check in early?

    Early check-in may be granted depending on the availability of the day; it is advisable to request it in advance at the reception.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out is possible subject to availability and may incur an additional charge; requests should be made directly at the reception.

  • Where does check-in take place upon arrival at the hotel?

    Check-in is done at the main reception located on the ground floor, with service available 24 hours a day.

  • What documents are required for check-in at Iberostar Heritage Grand Mencey?

    Check-in typically requires an identification document and a credit card for the guarantee of the stay and extras.

Location & Access

  • Where is the Iberostar Heritage Grand Mencey hotel located in Santa Cruz de Tenerife?

    The establishment is located at Calle Doctor José Naveiras 38, 38004 Santa Cruz de Tenerife, in a residential area near García Sanabria Park.

  • What is the distance between the hotel and the airport?

    From Tenerife Norte, the drive or taxi ride takes about 15 to 20 minutes depending on traffic.

  • How far is Iberostar Heritage Grand Mencey from Tenerife Norte and Tenerife Sur airports?

    The hotel is approximately 8 to 9 km from Tenerife Norte airport and about 65 km from Tenerife Sur airport.

  • Is it easy to reach the hotel by public transport?

    Several bus stops are accessible within a few minutes' walk, allowing access to the city centre and other areas of the island.

  • What is the distance between the hotel and the city centre of Santa Cruz de Tenerife?

    The hotel is located about 10 minutes' walk from the centre of Santa Cruz, with easy access to shops, restaurants, and pedestrian areas.

Rooms & Amenities

  • Does the hotel have parking?

    A paid private parking is available in the immediate vicinity of the hotel, with direct or very close access to the building.

  • What amenities can be found in the rooms of the Iberostar Heritage Grand Mencey?

    The rooms are air-conditioned and generally feature a safe, a work area, and a minibar; some amenities or contents may incur additional charges.

  • What types of rooms are available in this hotel?

    The hotel offers various types of rooms and suites, including double rooms and suites, for varying capacities.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and in certain common areas of the hotel.

  • Do the rooms have a private balcony or terrace?

    Some rooms may offer a balcony or terrace depending on the category booked; it is recommended to check this point when making a reservation.

Included Services

  • What services are included in the room rate at Iberostar Heritage Grand Mencey?

    The base rate generally includes accommodation and access to the outdoor pool and gym; some services such as the spa and breakfast are extra depending on the chosen offer.

  • Does the hotel offer room service?

    A room service is available 24/7 for an additional charge, allowing guests to order drinks and meals to their room.

  • Is the housekeeping service daily?

    Housekeeping is provided daily in the rooms, with regular changes of bed linen and towels according to the establishment's environmental policy.

  • Is the reception open 24/7 at Iberostar Heritage Grand Mencey?

    A 24/7 reception service is available for guests' needs, providing information and assistance throughout the stay.

  • What services are extra at the Iberostar Heritage Grand Mencey hotel?

    Additional services such as parking, spa access, certain activities, or consumptions at the bar and restaurants are charged extra.

Dining

  • What type of breakfast is offered?

    A breakfast buffet is offered, with a wide selection of hot and cold products, charged extra depending on the plan.

  • How many restaurants are available within the hotel?

    The hotel has several on-site restaurants, including à la carte options and a buffet restaurant, offering international and local cuisine.

  • Is there a bar or snack bar near the pool?

    A pool bar and other indoor bars offer drinks, cocktails, and snacks throughout the day and evening.

  • Does the hotel offer options for special diets (vegetarian, gluten-free)?

    It is possible to request special diet options in advance, such as gluten-free or vegetarian, subject to availability.

  • What time is breakfast served at Iberostar Heritage Grand Mencey?

    Breakfast is generally served as a buffet, with morning service times that may vary according to the season.

Spa & Wellness

  • Does the hotel have a spa and what services are offered there?

    The hotel features a spa called Spa Sensations, offering various treatments, massages, and wellness facilities, accessible for an additional fee.

  • Is access to Spa Sensations included in the room price?

    Access to the spa is chargeable, with an entry fee per person including the use of wellness facilities.

  • Is there a gym or fitness centre at Iberostar Heritage Grand Mencey?

    A fitness centre is available on-site, with weight and cardio equipment, generally accessible to hotel guests.

  • Should treatments and massages at the spa be booked in advance?

    Various treatments, massages, and wellness rituals can be booked at the spa; advance booking is recommended, especially during peak season.

Activities & Leisure

  • Does the hotel have a pool?

    A heated outdoor pool is available for guests, with a terrace and relaxation areas around.

  • What leisure activities are offered on-site at the Iberostar Heritage Grand Mencey?

    A casino is available within the hotel, as well as sports facilities such as padel courts and a fitness room.

  • Does the hotel offer entertainment or shows in the evening?

    Occasional entertainment, such as live music, may be organised on certain evenings depending on the hotel's schedule.

  • Are there sports classes or supervised activities in the hotel?

    Fitness classes, yoga, and other sports activities may be offered, sometimes for an additional fee, depending on the current programme.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    The establishment welcomes children and certain offers allow two children under 12 to stay for free using existing bedding with their parents.

  • Can a baby cot be provided in the room at Iberostar Heritage Grand Mencey?

    Baby cots may be available upon request, subject to availability, at no extra charge in many cases.

  • Are there children's menus in the hotel's restaurants?

    Children's menus are offered in the hotel's restaurants to cater to younger guests' tastes.

  • Does the hotel offer a childcare or babysitting service?

    Please contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Iberostar Heritage Grand Mencey?

    Pets are not allowed in this establishment; only assistance animals are permitted at no extra charge.

  • Are guide dogs or assistance animals allowed in the hotel?

    Assistance animals are allowed at no extra charge, provided local regulations and the hotel's common areas are respected.

  • Are there any specific restrictions for assistance animals in the common areas?

    It is recommended to check in advance for any restrictions regarding animals in dining and pool areas, even for assistance animals.

Accessibility

  • Is the Iberostar Heritage Grand Mencey accessible to people with reduced mobility?

    The hotel claims to be accessible to people with reduced mobility and has adapted facilities in certain common areas.

  • Are there wheelchair-accessible rooms in the hotel?

    Some rooms are specially designed for guests with reduced mobility; it is essential to specify this at the time of booking.

  • Are the common areas (reception, restaurants) easily accessible by wheelchair?

    The main public areas, such as the reception, restaurants, and circulation areas, have level access or access via lift.

Billing & Policies

  • What payment methods are accepted at Iberostar Heritage Grand Mencey?

    Standard billing services are offered, with payment by common bank cards and various currencies accepted depending on the bank.

  • Are transfers to the airport offered?

    Transfers to the airports can be arranged through external providers, usually for an additional fee and with prior booking.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate booked (flexible or non-refundable); it is essential to check the terms specific to your booking.

  • Are there any tourist taxes to pay?

    A tourist tax or local taxes may apply according to current regulations and are generally payable on-site if required.

  • What types of additional fees should I expect at the Iberostar Heritage Grand Mencey?

    Additional fees may apply for parking, spa access, certain services, and activities; these amounts are to be settled on-site.

Sustainability

  • Does the Iberostar Heritage Grand Mencey have a sustainability policy?

    The establishment promotes a sustainability policy, including the reduction of single-use plastics and environmental initiatives.

  • How does the hotel manage the changing of towels and bed linen to limit its environmental impact?

    A reduced towel and linen change policy may be implemented to save water and energy, with voluntary participation from guests.

  • Does the establishment participate in an environmental or ocean protection programme?

    The hotel is part of the Iberostar group, which is committed to sustainability and ocean protection programmes, reflected in various actions at the properties.

  • Are guests encouraged to adopt eco-friendly practices during their stay?

    Guests are generally encouraged to sort certain waste and reduce their energy and water consumption through messages in the rooms.

The Concierge answers — Iberostar Heritage Grand Mencey

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Tenerife Norte Airport and the Iberostar Heritage Grand Mencey?

    The concierge can organise a private transfer by car or minivan between Tenerife Norte or Sur Airport and the hotel, with personalised welcome and schedules tailored to your flight.

  • Is it possible to book a driver to drop me off at the historic centre of La Laguna and then take me back to the hotel?

    The concierge can book a taxi or a private driver for the evening, with a return to the hotel at the agreed time.

  • Can you help me use public transport from the hotel to visit the island?

    The concierge can advise on the most convenient bus lines, the stops near the hotel, and the transport tickets suitable for your stay.

  • Can you arrange for a rental car to be delivered directly to the Iberostar Heritage Grand Mencey?

    The concierge can book a rental car delivered directly to the hotel or indicate partner agencies nearby.

  • Can you arrange an early morning transfer for my return flight to Tenerife Sur?

    The concierge can organise an early morning transfer with a driver, taking into account the check-in deadline for your return flight.

Restaurant Reservations

  • Can you book a gourmet restaurant in Santa Cruz for me tonight?

    Reservations are made through the concierge, who can suggest gourmet or local restaurants in Santa Cruz and La Laguna and handle special requests.

  • Can you recommend and book a child-friendly restaurant near the hotel?

    The concierge can recommend family-friendly restaurants suitable for children and take care of the reservation according to your desired schedule.

  • Can you book a typical Canarian cuisine restaurant for tomorrow night?

    The concierge can select specialised addresses in Canarian cuisine and reserve a table while specifying your culinary preferences.

  • Can you find a restaurant in Santa Cruz that takes my food allergies into account?

    The concierge can inform partner restaurants of your allergies and choose establishments that are accustomed to managing these needs.

Spa Bookings

  • Can you book a relaxing massage at Spa Sensations during my stay?

    Reservations are made through the concierge or the spa, which can block a specific slot for an individual or couple's massage.

  • Can you organise a complete afternoon at the spa with various treatments?

    The concierge can arrange a spa experience with access to the pool, sauna, steam room, and treatments, depending on the packages available on the desired day.

  • Can you book multiple spa treatments for a small group of friends?

    The concierge can reserve simultaneous or consecutive time slots and coordinate treatments for multiple people.

Excursions & Cultural Visits

  • Can you organise a day trip to Teide from the hotel?

    The concierge can book guided excursions to Teide National Park with transfers, an official guide, and possibly a cable car ride.

  • Can you book a guided tour of San Cristóbal de La Laguna?

    The concierge can offer private or small group guided tours of La Laguna, with round-trip transport from the hotel.

  • Can you suggest a cultural sightseeing itinerary in Santa Cruz de Tenerife?

    The concierge can recommend museums and cultural centres in Santa Cruz and provide a walking itinerary starting from the hotel.

Special Occasions

  • Can you prepare a romantic decoration in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration with flowers, petals, and personalised details, according to your wishes.

  • Can you order a birthday cake and have it delivered to the hotel restaurant?

    The concierge can arrange for a personalised cake with a message to be delivered at the desired time and place within the hotel.

  • Can you organise a private photo shoot in the hotel for a special occasion?

    The concierge can recommend a partner photographer and coordinate a photo session in the hotel or in the city.

Shopping & Luxury Services

  • Can you indicate the best luxury shops and shopping centres near the hotel?

    The concierge can recommend luxury boutiques, local designers, and high-end shopping centres accessible by foot or taxi.

  • Can you organise a personal shopper for a half-day shopping in Santa Cruz?

    The concierge can assist in finding a personal shopper or stylist based on your needs and budget.

  • Can you recommend a high-end jewellery store in Santa Cruz?

    The concierge can direct you to reputable jewellery and watch stores and, if necessary, make appointments in advance.

Family Activities

  • Can you suggest activities suitable for a family with young children from the hotel?

    The concierge can suggest suitable activities (parks, beaches, short visits) and arrange transfers if needed.

  • Can you organise a trip to Siam Park for the whole family?

    The concierge can organise a day at Siam Park with tickets and transfers, depending on available schedules.

Personalized Experiences

  • Can you arrange a private boat trip to observe dolphins and whales?

    The concierge can organise a private sailing trip with a crew, departing from a port near Santa Cruz.

  • Can you create a customised day programme to explore the north of Tenerife?

    The concierge can design a tailored itinerary with visits, restaurants, and transport suited to your interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits