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5★ · Rouen · Haute-Normandie

Hôtel de Bourgtheroulde

Rouen

4.44.4/52,394 reviews · Google rating

Hotel 5-star in Rouen, in the heart of Rouen, featuring brunch in a historic setting, indoor pool, wellness area and massages.

What is the price of the Sunday brunch at Hôtel de Bourgtheroulde in Rouen?

Brunch pricing can vary depending on the date and the format offered.

It is best to check the rate when booking. The Concierge can also confirm availability and timings.

Does Hôtel de Bourgtheroulde in Rouen have a spa and massage treatments?

Yes, the hotel has a wellness area with an indoor pool, as well as massage treatments.

Treatments are best booked in advance, especially later in the day or at weekends.

What is the history of Hôtel de Bourgtheroulde in Rouen?

The property stands out for its historic setting in the heart of Rouen and for architecture that combines heritage character with modern comfort.

A stay here has a strong heritage feel, with the city’s main historic sights reachable on foot.

A word from the Concierge

Hôtel de Bourgtheroulde through the Concierge's eyes

The Hôtel de Bourgtheroulde, a five-star hotel, is located in Rouen, in the heart of Haute-Normandie. This establishment offers an elegant setting, close to the city's historical sites. The architecture combines the charm of the past with modern amenities, creating a welcoming atmosphere for travelers. The service is attentive, ensuring a pleasant stay.

What sets this hotel apart is its refined ambiance and commitment to excellence. Travelers appreciate the blend of comfort and luxury, with carefully decorated common areas. The hotel is a popular choice for stays in Rouen, whether for romantic getaways or business trips.

Before you go, know that the hotel suits both couples and business travelers. The proximity to local attractions allows for easy exploration of the city. Peak periods often occur during weekends and holidays, so plan ahead.

_My tip from the Concierge: consider booking in advance to secure your stay, especially during busy weekends._

Why choose Hôtel de Bourgtheroulde?

Hôtel de Bourgtheroulde is an exceptional address in Rouen (Haute-Normandie), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A heritage weekend explored on foot from the historic centre

    Staying here makes it possible to discover Rouen without a car, at the pace best suited to this city of stone, spires and old streets. From the hotel, guests can set out on foot towards major landmarks as well as the quieter details that give the historic centre its texture. It is an ideal experience for travellers seeking both five-star comfort and genuine urban immersion, with the ease of returning to the hotel between visits.

    Signature urbaineIncluded in your stay
  • Brunch in a historic setting

    Brunch is one of the most enjoyable ways to experience the property without necessarily staying overnight. In a building steeped in history, late morning takes on a different tone: slower, more social and more elegant. For a Sunday in Rouen, it offers a sought-after interlude, as much for the setting as for the table. Advance booking is advisable, especially for the most popular time slots.

    Le dimancheReservation required
  • A spa pause after a day in Rouen

    After cobbled streets, museums and the intensity of the old centre, returning to the indoor pool and wellness area immediately changes the rhythm of the stay. This experience is particularly suited to travellers who enjoy alternating cultural discovery with physical recovery. It gives the hotel a fuller dimension, where the city and rest do not oppose one another but complement each other.

    Bien-êtreIncluded in your stay
  • An end-of-day massage

    Booking a massage after a day of sightseeing or meetings turns a simple hotel night into a genuine interlude. Here, the treatment becomes a way to slow down, release tension and extend the comfort of the stay. It is especially appreciated for romantic breaks as well as business stays that call for a moment of decompression.

    À réserverReservation required
  • Dinner within a Rouen landmark

    Taking a seat for dinner in such an emblematic building gives the evening meal a particular depth. The experience lies not only in what is on the plate, but in the feeling of being welcomed into a place fully belonging to the city’s history. For a romantic stay, a discreet celebration, or simply the pleasure of extending the day without leaving the hotel, it captures the spirit of the address well.

    Reservation required
  • A stay for two between the city centre and the spa

    The property naturally suits stays for two thanks to its central location, historic architecture and wellness facilities. Guests can move from the city to the spa, from dinner to the room, from heritage to intimacy, without interruption. That continuity makes the hotel a coherent choice for those seeking a romantic stay in Rouen without leaving the heart of the city.

    Escapade à deuxIncluded in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Guest reviews

4.4 / 5 · 2,394 reviews

5/5Timothy H

My stay at Hôtel de Bourgtheroulde, Autograph Collection was truly unforgettable and easily one of the highlights of my visit to France. This remarkable property perfectly combines historic charm with modern luxury…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Hôtel de Bourgtheroulde?

    Check-in is generally possible from 4 PM and check-out must be completed by 11 AM, subject to change by the hotel and according to your booking offer.

  • Can I check in early?

    Early check-in may be offered depending on room availability on the day of your arrival; an additional charge may apply based on the chosen rate conditions.

  • Is it possible to request a late check-out at the Hôtel de Bourgtheroulde?

    A late departure may sometimes be granted depending on hotel occupancy and your type of booking; it is advisable to request this at the reception.

  • Does the hotel accept late arrivals in the evening or at night?

    The reception is open 24/7, allowing for late arrivals with prior notice at the time of booking or before your arrival.

  • Does the hotel have parking?

    Yes, a private on-site parking with valet service is offered to guests, for a daily fee.

  • Are airport transfers offered?

    Some partner offers mention an airport shuttle available for a fee upon reservation, but the hotel does not provide a dedicated regular shuttle; private transfers can be arranged upon request.

Location & Access

  • Where is the Hôtel de Bourgtheroulde located in Rouen?

    The Hôtel de Bourgtheroulde is located at 15 place de la Pucelle, right in the historic centre of Rouen, in close proximity to the Gros-Horloge.

  • What is the distance between the hotel and Rouen Rive-Droite station?

    From Rouen Rive-Droite station, the journey takes about 10 minutes by taxi or 15 to 20 minutes on foot, depending on the chosen route.

  • Is the hotel well served by public transport in Rouen?

    Several TEOR lines, metro and bus services serve the Théâtre des Arts or Vieux-Marché area, just a few minutes' walk from the hotel.

  • Is the Hôtel de Bourgtheroulde close to the main tourist sites in Rouen?

    The hotel is located in the heart of the historic centre, just a few minutes' walk from Rouen Cathedral and the Gros-Horloge.

  • What is the distance between the hotel and the airport?

    Paris-Charles-de-Gaulle Airport is approximately 150 km from the hotel and Paris-Orly Airport is about 135 km away; travel time depends on traffic conditions.

Rooms & Amenities

  • What types of rooms are available at the Hôtel de Bourgtheroulde?

    Rooms generally feature a flat-screen TV, a minibar, and Wi-Fi access, with some offering family configurations or suites, depending on the reserved category.

  • How many rooms does the Hôtel de Bourgtheroulde have?

    The establishment has approximately 78 rooms and suites, spread across several comfort categories in the historic building.

  • What amenities can be found in the room (TV, minibar, Wi-Fi, etc.)?

    Rooms are equipped with a flat-screen TV, a minibar, and Wi-Fi internet access, with contemporary furniture and decor set in a historic context.

  • Does the hotel offer family or connecting rooms for stays with children?

    Family rooms are available, accommodating multiple guests, as well as some suites suitable for family stays.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge throughout the hotel, including in the rooms, for guests staying on-site.

  • Is room service offered in the rooms?

    Room service is available for in-room dining at certain hours; specific details are provided on-site or at the reception.

Included Services

  • Is internet access included in the room price?

    Wi-Fi access is generally included for all guests, with enhanced free access for members of the Marriott Bonvoy programme.

  • Is breakfast included in all reservations at the Hôtel de Bourgtheroulde?

    Breakfast may or may not be included depending on the chosen rate; some partner offers include a buffet or continental breakfast.

  • What are the main services included or available on-site (concierge, spa, business centre)?

    The hotel offers a concierge service, a business centre, as well as access to the spa, pool, and gym, sometimes with additional charges depending on the services.

  • What services incur additional charges at the Hôtel de Bourgtheroulde?

    Services such as parking, certain spa treatments, room service, or specific activities may incur additional charges, detailed at the time of booking or at reception.

Dining

  • What dining options are available at the Hôtel de Bourgtheroulde?

    The hotel has an on-site restaurant, L’Aumale, offering bistronomic or gourmet cuisine, as well as a bar for drinks and snacks.

  • What type of breakfast is offered?

    Breakfast is generally served in buffet style with a selection of savoury and sweet options, either continental or American depending on the offerings.

  • Does the hotel have a bar or lounge for drinks?

    The hotel bar serves drinks, cocktails, and snacks, with the option to enjoy the courtyard or common areas depending on the season.

  • What are the opening hours of the restaurant and breakfast service?

    The service hours for the restaurant and breakfast vary depending on the season and occupancy; they are confirmed upon arrival and indicated on-site. Contact the concierge to confirm the day's arrangements.

Spa & Wellness

  • What wellness facilities are offered at the hotel's Spa du Drap d’Or?

    The Spa du Drap d’Or includes an indoor pool, sauna, hammam, and gym, with access reserved for hotel guests or those who have booked a treatment.

  • Is access to the spa and pool reserved only for hotel guests?

    Access to the wellness area is reserved for staying guests or those who have booked a treatment, with a priority slot of two hours before the service for the latter.

  • What types of treatments and massages are available at the Spa du Drap d’Or?

    The spa offers massages, facials, body treatments, and relaxation rituals, to be booked in advance depending on availability.

  • What are the opening hours of the spa at the Hôtel de Bourgtheroulde?

    The spa's opening hours are generally Monday to Saturday from 10 am to 8 pm and Sunday from 9 am to 7 pm, subject to occasional adjustments.

  • Does the hotel have a pool?

    Yes, the hotel has an indoor pool that is part of the wellness area, accessible to guests according to the spa's conditions.

Activities & Leisure

  • What leisure activities are offered on-site or through the Hôtel de Bourgtheroulde?

    The hotel offers a fitness centre, a spa area, as well as opportunities to organise tours, cultural activities, and excursions in partnership with local providers.

  • Does the hotel organise guided tours or excursions from Rouen?

    The central location allows easy access to walking tours of the old town, museums, the cathedral, and the Seine quays, which the concierge can help organise.

  • Is the Hôtel de Bourgtheroulde suitable for a relaxing stay and discovery of Rouen?

    Customer reviews mention the pool, the spa, the restaurant, and the location as highlights for a relaxing or cultural stay in the heart of Rouen.

  • What activities can be done in the immediate vicinity of the hotel?

    The pedestrian historic centre, museums, and the nearby Seine banks offer many walks and discovery activities accessible on foot.

Family & Kids

  • Is the Hôtel de Bourgtheroulde suitable for a family stay with children?

    Family rooms and some suites can accommodate parents and children, and the city centre offers many family-friendly activities.

  • Can we request a baby cot or children's equipment in the room?

    The hotel offers family rooms; the provision of baby cots or specific equipment is available upon request and subject to availability.

  • Are there child-friendly activities near the Hôtel de Bourgtheroulde?

    Family activities are easily accessible around the hotel, such as tours of the historic centre, museums, walks along the quays, or seasonal events in Rouen.

Pets

  • Are pets allowed at the Hôtel de Bourgtheroulde?

    The hotel accepts pets, with a maximum of two per room and a non-refundable supplement per stay.

  • What are the fees and conditions for bringing a pet to the hotel?

    A fixed supplement of approximately 25 € per room per stay is charged for pets, limited to two per room.

  • Do we need to inform the hotel in advance if we are coming with a dog or cat?

    The presence of pets must be indicated at the time of booking or before arrival, as some common areas may be restricted to pets for hygiene reasons.

Accessibility

  • Is the Hôtel de Bourgtheroulde suitable for people with reduced mobility?

    Some common areas and facilities may be accessible to people with reduced mobility; for adapted rooms, it is recommended to check directly according to your specific needs.

  • Does the establishment have lifts and specific equipment for disabled people?

    Lifts serve the floors; details on door widths, accessible showers or specific equipment should be confirmed directly with the hotel. Contact the concierge to confirm the arrangements for the day.

  • How can I check if a room adapted to my disability is available on my dates?

    It is recommended to contact the hotel to specify your accessibility needs so that an adapted room or route can be proposed according to availability.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the rate booked (flexible or non-refundable) and the booking channel; they are specified at the time of confirmation and on your booking email.

  • Are there any local taxes to pay?

    Local tourist taxes are generally to be paid per person per night, in addition to the room price, according to the regulations in force in Rouen.

  • What payment methods are accepted at the Hôtel de Bourgtheroulde?

    Common credit cards are accepted for payment of the room, extras, and any security deposits; the exact conditions are stated on your booking confirmation.

  • Is a security deposit required upon arrival at the hotel?

    A credit card imprint or a security deposit may be requested upon arrival to cover extras, according to the establishment's and Marriott group's procedures.

  • Does the hotel have a specific policy regarding tobacco and cigarettes?

    The hotel is classified as a non-smoking establishment; smoking is generally prohibited in rooms and indoor areas, with potential charges for non-compliance.

Sustainability

  • Does the Hôtel de Bourgtheroulde implement a sustainable or eco-responsible policy?

    The historic building is classified as a historic monument and the hotel may highlight the enhancement of heritage; specific information on a structured environmental policy is not publicly detailed. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel take concrete actions such as reducing plastic or recycling waste?

    Waste reduction, plastic reduction, or energy management practices are not detailed on public booking channels. Contact the concierge to confirm the arrangements for the day.

  • Can we charge an electric vehicle in the parking of the Hôtel de Bourgtheroulde?

    Charging facilities for electric vehicles are not systematically mentioned in the hotel service descriptions. Please contact the concierge to confirm the arrangements for the day.

The Concierge answers — Hôtel de Bourgtheroulde

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the hotel and the airport (Paris or Deauville)?

    The concierge can organise a private transfer to or from the airports of Paris or Deauville, by car with a driver, upon prior reservation and according to the current rate. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a taxi or a VTC in advance for my journeys from the hotel?

    The concierge can book a taxi or VTC for your journeys in Rouen or to the train stations and airports, at the desired time. It is advisable to book in advance during peak hours.

  • Can you indicate the best way to reach Rouen Rive-Droite station from the hotel?

    The concierge can indicate the best routes using public transport, nearby bus, metro or TEOR lines, and the travel times to the main sites in the city.

  • Can I book a chauffeur-driven car for the day to visit Normandy from the hotel?

    The concierge can arrange a chauffeur-driven car for a few hours or a full day to visit the region or to attend multiple appointments.

  • Can you help me rent a car with pickup directly at the Hôtel de Bourgtheroulde?

    The concierge can assist in renting a car from partner agencies and organise the delivery or pickup of the vehicle directly at the hotel, subject to the availability of the rental companies.

Restaurant Reservations

  • Can you reserve a table at the hotel's gourmet restaurant for tonight?

    Reservations are made through the concierge, who can suggest tables at the hotel restaurant L’Aumale or at the best gourmet addresses in Rouen, according to your preferences and availability.

  • Can you suggest and book a typical Norman restaurant near the hotel?

    The concierge can recommend bistros, brasseries, Michelin-starred restaurants or typical eateries and make the reservation for you, specifying allergies and dietary requirements.

  • Would it be possible to organise a romantic dinner with champagne and a birthday cake?

    The concierge can organise a romantic dinner with specific requests (isolated table, flowers, cake, bottle of champagne) at the hotel restaurant or at a partner establishment.

  • Can you book a brunch at the Hôtel de Bourgtheroulde for a group of friends?

    Brunch or Sunday lunch reservations can be made through the concierge, who will inform you of the timings, available options, and any prepayment conditions.

Spa Bookings

  • Can you book a treatment at the Spa du Drap d’Or during my stay?

    Reservations are made with the Spa du Drap d’Or, through the concierge or directly, to ensure a slot for treatments, access to the pool, sauna, and hammam.

  • Is it possible to create a personalised spa programme for half a day?

    The concierge can organise a complete wellness experience including massages, facial or body treatments, and access to the pool, with timings coordinated according to your schedule.

  • Can you organise spa treatments for couples or a small group of friends?

    The concierge can reserve spa slots for multiple people, subject to availability, and advise on suitable treatments for each individual.

Excursions & Cultural Visits

  • Can you arrange a private guided tour of Rouen departing from the hotel?

    The concierge can book private guided tours of Rouen, including the cathedral, the Gros-Horloge, and sites related to Joan of Arc, with a French or English-speaking guide.

  • Is it possible to organise a day trip in Normandy (Étretat, Honfleur, Giverny)?

    The concierge can arrange a trip to Étretat, Honfleur, Giverny, or the D-Day beaches with a driver and, if desired, a specialised local guide.

  • Can you help me book tickets for the museums and monuments of Rouen?

    The concierge can recommend the museums of Rouen, check opening hours, and, depending on the sites, assist you in booking skip-the-line tickets or guided tours.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise special touches in the room such as a bouquet of flowers, champagne, rose petals, or personalised pastries, according to your wishes and budget.

  • Is it possible to organise a personalised marriage proposal at the hotel?

    The concierge can coordinate a bespoke stay for a marriage proposal, including decoration, a photographer, a special dinner, and activities tailored to the event.

  • Can you help me organise a small private cocktail or family reception at the hotel?

    The concierge can assist in organising a small private reception or cocktail in the hotel’s lounges, in conjunction with the banqueting and catering team.

Shopping & Luxury Services

  • Can you recommend luxury boutiques or designers near the Hôtel de Bourgtheroulde?

    The concierge can recommend the best luxury boutiques, antique shops, galleries, and artisans in Rouen, and arrange personalised shopping assistance if needed.

  • Is it possible to book a personal shopper for a tailored shopping session?

    The concierge can assist in finding a personal shopper or stylist for a half-day tailored shopping experience in Rouen or Paris, according to your preferences.

  • Can you take care of the purchase and delivery of a luxury gift to the room?

    The concierge can direct to delivery services for flowers, jewellery, high-end gifts or regional products, and handle the order and delivery to the hotel.

Family Activities

  • Can you recommend activities to do in Rouen with children from the hotel?

    The concierge can suggest family-friendly activities, such as fun tours of Rouen, parks, boats on the Seine, and tailor the programme according to the children's ages.

  • Is it possible to arrange childcare during a dinner or outing?

    The concierge can provide information on licensed childcare facilities and check availability, or even organise occasional evening childcare through external providers.

Personalized Experiences

  • Can you design a customised programme to discover Rouen and Normandy in two days?

    The concierge can create a tailored itinerary based on your interests (gastronomy, history, art, nature) and book the corresponding visits, transfers, and tables.

  • Is it possible to book a gastronomic experience or a Normandy cooking class through the hotel?

    The concierge can organise culinary experiences such as tastings of Norman products, cooking classes, or food and cider/calvados pairings with selected partners.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits